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class="hero__title" id="hero__title--s4"><p>Department of Emergency Medicine</p></h2> <div class="hero__buttons"> <span class="hero__phone"></span> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> <div class="container-fluid iw_section" id="sectionjbc7r6ur"> <div class="row iw_row iw_container" id="rowjbc7r6us"> <div class="iw_columns col-lg-12" id="coljbc7r6ut"> <div class="iw_component" id="iw_comp1511964888397"> <style>#iw_comp1511964888397{}</style><style>#iw_comp1511964888397{}</style><div class="breadcrumbs component"> <div > <ul class="breadcrumbs__list"> <li class="breadcrumbs__item"> <a href="/" class="breadcrumbs__link" title="Home">Home</a> </li> <li class="breadcrumbs__item"> <a class="breadcrumbs__link" title="Departments & Services" href="/services">Departments & Services</a> </li> <li class="breadcrumbs__item"> <a class="breadcrumbs__link" title="Emergency Medicine" href="/emergency-medicine">Emergency Medicine</a> </li> <li class="breadcrumbs__item">For Patients and Families</li> </ul> <a class="breadcrumbs__back-link" title=" Emergency Medicine" href="/emergency-medicine">Back to Emergency Medicine</a> </div> </div> </div> </div> </div> </div> <div class="container-fluid iw_section" id="sectionj2veiogk"> <div class="row iw_row iw_container" id="rowj2veiogl"> <div class="iw_columns col-lg-12" id="colj2veiogm"> <div class="row iw_row" id="rowj2veiogo"> <div class="iw_columns col-lg-9 content-has-sidebar" id="colj2veiogq"> <div class="iw_component" id="iw_comp1495171520087"> <style>#iw_comp1495171520087{}</style><span id="skipContent"></span><h1 class="page-title">Our Emergency Care Process </h1> </div> <div class="iw_placeholder" id="iw_placeholder1496845733721"> <div class="iw_component" id="iw_comp1513964298635"> <style>#iw_comp1513964298635{}</style><div class="rich-text component " style="" id="" ><span><p>As part of our goal to provide the best possible care for our patients, we have developed a patient- and family-centered emergency medicine model to deliver high-quality, personalized, and efficient care. Below is an overview of our new process:</p> <h2>Assignment to Provider Team</h2> <p>Walk-in patients proceed to a check-in desk, where they are greeted by a registered nurse and asked a short series of key questions. Patients are then assigned to a provider team and brought directly into the patient care area instead of back to a waiting area. With the BWH emergency care model, the focus is on getting patients directly to care, and as long as the ED has capacity to accept new patients, a “direct-to-provider” model is employed. Our ability to achieve this goal has been enhanced by converting waiting room space into patient care space.</p> <p>Family or other support persons are encouraged to accompany the patient throughout the emergency care process to provide comfort and to help answer questions.</p> <h2>Team-based Care</h2> <p>From the time a patient is assigned to a bed to the time they leave our ED, patients are be cared for by a team of clinicians – nurses, physicians, a physician assistant, and a resident – working in collaboration. The collaborative focus of our team-based model helps ensure that providers and staff are thoroughly familiar with the patient’s condition at every step of care, enhancing efficiency, communication, safety, and patient satisfaction.</p> <p><a href="/patients-and-families/patients/patient-rights-and-responsibilities" target="_blank" rel="noopener noreferrer">Learn more about Patient Rights and Responsibilities at BWH</a>.</p> <p><a href="/about-bwh/quality/quality-and-safety-at-brigham-and-womens-hospital" target="_blank" rel="noopener noreferrer">Learn more about Safe Care at Brigham and Women's Hospital</a>.</p></span></div> </div> </div> <div class="iw_placeholder" id="iw_placeholder1495171520092"> <div class="iw_component" id="iw_comp1597578984626"> <style>#iw_comp1597578984626{}</style><div class="rich-text component " style="" id="" ><span><h2>Emergency Care and COVID-19</h2> <p>The Department of Emergency Medicine is doing everything we can to provide the safest possible environment for emergency care during the COVID-19 pandemic. We have adopted state-of-the-art approaches to ensure rapid and expert emergency care for all of our patients. <a href="https://www.massgeneralbrigham.org/en/patient-care/patient-visitor-information/covid-19" target="_blank" rel="noopener">Learn more about our safety measures in emergency care</a>.</p></span></div> </div> </div> <div class="row iw_row" id="rowj2veioh2"> <div class="iw_columns col-lg-6" id="colj2veioh3"> <div class="iw_placeholder" id="iw_placeholder1495171520094"></div> </div> <div class="iw_columns col-lg-6" id="colj2veioh4"> <div class="iw_placeholder" id="iw_placeholder1495171520095"></div> </div> </div> <div class="iw_placeholder" id="iw_placeholder1495171520096"></div> <div class="iw_placeholder" id="iw_placeholder1495171520097"></div> <div class="iw_placeholder" id="iw_placeholder1495171520098"></div> <div class="iw_placeholder" id="iw_placeholder1495171520099"></div> <div class="iw_placeholder" id="iw_placeholder1495171520100"></div> <div class="iw_placeholder" 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