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Legal - セールス&サポート - Apple
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<span class="ac-gn-bag-badge-unit">+</span> </span> </div> <span class="ac-gn-bagview-caret ac-gn-bagview-caret-large"></span> </li> </ul> <aside id="ac-gn-searchview" class="ac-gn-searchview" role="search" data-analytics-region="search"> <div class="ac-gn-searchview-content"> <div class="ac-gn-searchview-bar"> <div class="ac-gn-searchview-bar-wrapper"> <form id="ac-gn-searchform" class="ac-gn-searchform" action="/web/20210416122314/https://www.apple.com/jp/search" method="get"> <div class="ac-gn-searchform-wrapper"> <input id="ac-gn-searchform-input" class="ac-gn-searchform-input" type="text" aria-label="apple.comを検索" placeholder="apple.comを検索" autocorrect="off" autocapitalize="off" autocomplete="off" spellcheck="false" role="combobox" aria-autocomplete="list" aria-expanded="true" aria-owns="quicklinks suggestions"/> <input id="ac-gn-searchform-src" type="hidden" name="src" value="globalnav"/> <button id="ac-gn-searchform-submit" class="ac-gn-searchform-submit" type="submit" disabled 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class="ac-gn-bagview-caret ac-gn-bagview-caret-small"></span> </div> <div class="ac-gn-bagview-content" id="ac-gn-bagview-content"> </div> </aside> </div> </nav> <div class="ac-gn-blur"></div> <div id="ac-gn-curtain" class="ac-gn-curtain"></div> <div id="ac-gn-placeholder" class="ac-nav-placeholder"></div> <script type="text/javascript" src="/web/20210416122314js_/https://www.apple.com/ac/globalnav/6/ja_JP/scripts/ac-globalnav.built.js"></script> <script src="/web/20210416122314js_/https://www.apple.com/metrics/ac-analytics/2.12.0/scripts/ac-analytics.js" type="text/javascript" charset="utf-8"></script> <script src="/web/20210416122314js_/https://www.apple.com/metrics/ac-analytics/2.12.0/scripts/auto-init.js" type="text/javascript" charset="utf-8"></script> <input type="checkbox" id="localnav-menustate" class="localnav-menustate"/> <nav id="localnav" class="localnav css-sticky" data-sticky role="navigation"> <div class="localnav-wrapper"> <div class="localnav-background"></div> <div class="localnav-content"> <div class="localnav-title"> <a href="/web/20210416122314/https://www.apple.com/jp/legal/">Legal</a> </div> <div class="localnav-menu"> <a href="#localnav-menustate" class="localnav-menucta-anchor localnav-menucta-anchor-open" id="localnav-menustate-open"> <span class="localnav-menucta-anchor-label">Open Menu</span> </a> <a href="#" class="localnav-menucta-anchor localnav-menucta-anchor-close" id="localnav-menustate-close"> <span class="localnav-menucta-anchor-label">Close Menu</span> </a> <div class="localnav-menu-tray"> <ul class="localnav-menu-items"> <li class="localnav-menu-item"> <a href="/web/20210416122314/https://www.apple.com/jp/legal/warranty/" class="localnav-menu-link" data-analytics-title="ハードウェア">ハードウェア</a> </li> <li class="localnav-menu-item"> <a href="/web/20210416122314/https://www.apple.com/jp/legal/sla/" class="localnav-menu-link" data-analytics-title="ソフトウェア">ソフトウェア</a> </li> <li class="localnav-menu-item"> <a href="/web/20210416122314/https://www.apple.com/jp/legal/sales-support/" class="localnav-menu-link current" data-analytics-title="セールス&サポート">セールス&サポート</a> </li> <li class="localnav-menu-item"> <a href="/web/20210416122314/https://www.apple.com/jp/legal/internet-services/" class="localnav-menu-link" data-analytics-title="インターネットサービス">インターネットサービス</a> </li> <li class="localnav-menu-item"> <a href="/web/20210416122314/https://www.apple.com/jp/legal/intellectual-property/" class="localnav-menu-link" data-analytics-title="知的財産">知的財産</a> </li> <li class="localnav-menu-item"> <a href="/web/20210416122314/https://www.apple.com/jp/legal/more-resources/" class="localnav-menu-link" data-analytics-title="その他の関連情報">その他の関連情報</a> </li> </ul> </div> <div class="localnav-actions"> <div class="localnav-action localnav-action-menucta" aria-hidden="true"> <label for="localnav-menustate" class="localnav-menucta"> <span class="localnav-menucta-chevron"></span> </label> </div> </div> </div> </div> </div> </nav> <label id="localnav-curtain" for="localnav-menustate"></label> <script type="text/javascript" src="/web/20210416122314js_/https://www.apple.com/ac/localnav/4/scripts/ac-localnav.built.js"></script> <main class="main" role="main"> <div> <section class="section section-hero header-text-center"> <div class="section-content"> <h1>セールス&サポート</h1> <p class="typography-intro large-8 medium-10 small-12 center">Apple製品の購入、サポート、修理、サービスに関するポリシー、規約、条件を<br/> ご覧ください。</p> </div> </section> <section class="section section-keyline"> <div class="section-content"> <div class="large-10 large-offset-1 small-offset-0 small-12 keyline keyline-top-all"></div> </div> </section> <section class="section section-double"> <div class="section-content"> <div class="row top-padding bottom-padding"> <div class="column large-5 large-offset-1 small-offset-0 small-12"> <h4>AppleCare+ 盗難・紛失プラン</h4> <p> AppleCare+ に加入すると、Apple によるハードウェア修理保証とテクニカルサポートの期間が延長され、過失や事故による損傷、盗難、紛失に対する保証を最大 2 回受けることができます.</p> <p><a href="/web/20210416122314/https://www.apple.com/jp/legal/sales-support/applecare/applecareplus/jp/tl/" class="more">AppleCare+ 盗難·紛失プランの利用規約を見る.</a></p> <h4>AppleCare+</h4> <p>AppleCare+に加入すると、保証対象のデバイスごとに過失や事故による損傷に対する修理を12か月間に最大2回まで受けられるなど、Appleの追加のハードウェアサービスとテクニカルサポートを利用できます。</p> <p><a href="/web/20210416122314/https://www.apple.com/jp/legal/sales-support/applecare/applecareplus/" class="more">AppleCare+利用規約を詳しく見る</a></p> <h4>AppleCare Plan</h4> <p>サービスと修理の一部はAppleCareプランの保証対象となります。該当するプランの利用規約を参照し、お使いのApple製品で利用できるサポートサービスをご確認ください。</p> <ul class="list"> <li><a href="/web/20210416122314/https://www.apple.com/jp/legal/sales-support/applecare/appmacjp.html">AppleCare Protection Plan for Mac、ディスプレイ、iPod、Apple TV</a></li> <li><a href="/web/20210416122314/https://www.apple.com/jp/legal/sales-support/applecare/appforiphonejp.html">AppleCare Protection Plan for iPhone</a></li> <li><a href="/web/20210416122314/https://www.apple.com/jp/legal/sales-support/applecare/appforipadjp.html">AppleCare Protection Plan for iPad</a></li> <li><a href="/web/20210416122314/https://www.apple.com/jp/legal/sales-support/applecare/applecareforenterprisejp.html">AppleCare for Enterprise</a></li> <li><a href="https://web.archive.org/web/20210416122314/https://images.apple.com/legal/sales-support/applecare/docs/ARA_Japan.pdf">AppleCare修理契約</a></li> <li><a href="/web/20210416122314/https://www.apple.com/jp/legal/sales-support/applecare/docs/techsupportjv.html">AppleCareテクニカルサポート利用規約</a></li> <li><a href="https://web.archive.org/web/20210416122314/https://images.apple.com/legal/sales-support/applecare/docs/AppleCare_Service_Plan.pdf">AppleCare Service Plan</a></li> </ul> <h4>修理</h4> <p>Appleの保証、延長サービス契約、法律上の保証の対象外となるApple製品の修理やサービスに関する情報です。</p> <p><a href="/web/20210416122314/https://www.apple.com/jp/legal/sales-support/terms/repair/" class="more">修理規約を詳しく見る</a></p> <h4>エクスプレス交換サービス</h4> <p>エクスプレス交換サービスの規約をご覧ください。</p> <ul class="list"> <li><a href="/web/20210416122314/https://www.apple.com/jp/legal/sales-support/terms/ersiw-jv/">保証対象内またはAppleCare Plan</a></li> <li><a href="/web/20210416122314/https://www.apple.com/jp/legal/sales-support/terms/ersoow-jv/">保証対象外</a></li> </ul> <h4>リモートアクセステクニカルサポート利用規約</h4> <p>リモートアクセステクニカルサポート利用規約で国別の規定をご覧ください。</p> <p><a href="/web/20210416122314/https://www.apple.com/jp/legal/sales-support/applecare/docs/techsupportjv.html" class="more">テクニカルサポートの規約を読む</a></p> </div> <div class="column large-5 small-12 "> <h4>販売条件</h4> <p>Appleの販売チャネル別の販売、購入、返品、返金の条件をご覧ください。</p> <ul class="list"> <li><a href="https://web.archive.org/web/20210416122314/https://www.apple.com/jp/shop/open/salespolicies">Apple Online Store</a></li> <li><a href="https://web.archive.org/web/20210416122314/https://www.apple.com/jp_edu_1460/shop/open/salespolicies">学生・教職員向けストア</a></li> <li><a href="/web/20210416122314/https://www.apple.com/jp/legal/sales-support/sales-policies/retail-jp.html">直営店のApple Store</a></li> <li><a href="/web/20210416122314/https://www.apple.com/jp/legal/more-resources/gtc.html">輸出コンプライアンス</a></li> </ul> <h4>Apple Storeギフトカード利用規約</h4> <p>Apple Storeギフトカードの購入と利用に関する規約です。</p> <p><a href="/web/20210416122314/https://www.apple.com/jp/legal/giftcards/applestore/jp/" class="more">ギフトカードについて知る</a></p> <h4>Apple Trade Inの下取りプログラム</h4> <p>Apple Trade Inプログラムによるデバイスの下取り利用規約。<br/> </p> <p><a href="/web/20210416122314/https://www.apple.com/jp/legal/sales-support/trade-in/jp/" class="more">Apple Trade Inによる下取りについてさらに詳しく</a></p> <h4>Apple Renewプログラム</h4> <p>Apple Renewプログラムに基づくデバイスリサイクルの利用規約。</p> <p><a href="/web/20210416122314/https://www.apple.com/jp/legal/sales-support/recycle/reuse_jpjp.html" class="more">Apple Renewプログラムの詳細</a></p> <h4>トレーニングサービス利用規約</h4> <p>お客様のご依頼に応じてAppleが提供するトレーニングおよびサービスについての詳細です。</p> <p><a href="/web/20210416122314/https://www.apple.com/jp/legal/sales-support/terms/training/trainingservice.html" class="more">トレーニングサービスについて知る</a></p> <h4>認定資格に関する契約およびポリシー</h4> <p>Appleのトレーニングおよび認定資格プログラムに参加するには、認定資格試験またはトレーニングの時点で有効である、または有効であったプログラム利用規約を遵守する必要があります。</p> <p><a href="/web/20210416122314/https://www.apple.com/jp/legal/sales-support/certification/certprogagreementjp.html" class="more">トレーニングと認定資格を詳しく見る</a></p> <h4>サポートコミュニティ利用規約</h4> <p>Appleサポートコミュニティの利用に関するガイドラインです。</p> <p><a href="https://web.archive.org/web/20210416122314/https://discussionsjapan.apple.com/terms" class="more">サポートコミュニティについて知る</a></p> </div> </div> </div> </section> </div> </div> </main> <footer id="ac-globalfooter" class="no-js" lang="ja-JP" data-analytics-region="global footer" role="contentinfo" aria-labelledby="ac-gf-label"> <div class="ac-gf-content"> <h2 class="ac-gf-label" id="ac-gf-label">Apple Footer</h2> <nav class="ac-gf-breadcrumbs" aria-label="Breadcrumbs" role="navigation"> <a 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