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CX Trends 2025 | Surge ahead with human-centric AI

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</div> </div> </div> </div> </div> </div> </div> </div> <div id="trends"></div> <div class="flex flex-col gap-8 lg:gap-16 pt-8 lg:pt-16"> <div class="grid--centered"> <div class="col-span-full lg:col-span-7 lg:row-start-1 mb-6 lg:mb-0"><span class="bg-eyebrow text-eyebrow inline-block mb-4">2025 Trends report</span> <h2 class="font-serif text-display-xl">Five trends shaping customer expectations</h2> </div> <div class="col-span-full lg:row-span-2 lg:row-start-1 lg:col-start-8 lg:col-span-5 lg:justify-end flex"> <div class="lg:pt-12 max-w-sm sm:max-w-xl lg:max-w-[27.5rem] lg:text-lg lg:prose-md"> <p>Today more than ever, consumers are expecting AI-powered interactions in every facet of their experience. With over 10,000 consumers and business respondents surveyed from 22 countries, Zendesk is spelling out the five trends on top of leaders’ minds so you can be ready for what’s next in CX.</p> </div> </div> <div class="col-span-full mt-8 flex gap-2.5 lg:row-start-2"><a x-data="reportLink('https://cxtrends.zendesk.com/reports/cx-trends-2025', false, false)" x-on:click="track('Download button: CX Trends 2025')" up-layer="new" up-mode="modal" up-target="[up-id=report-modal]" up-size="large" up-class="data-capture" up-history="true" up-instant="true" class="animated-button w-full sm:w-auto animated-button--berry lg:text-lg download-link" href="https://cxtrends-zendesk-com.translate.goog/reports/cx-trends-2025?_x_tr_sl=pl&amp;_x_tr_tl=ar&amp;_x_tr_hl=en-GB" title="Download the report"> <span class="animated-button-text-container font-sans-extended"> <span class="animated-button-text animated-button-text--off"> Download the report </span> <span aria-hidden="true" class="animated-button-text animated-button-text--on"> Download the report </span> </span> </a> </div> </div> <div x-cloak x-data="carousel(5)" x-intersect:enter.half="start()" x-intersect:leave="reset()"> <div class="flex flex-col gap-3 mx-auto lg:w-[var(--container-width)] lg:max-w-[var(--max-layout-width)] lg:border-t lg:border-outline lg:pt-16"> <h2 id="carousel-label" class="sr-only">Trends</h2> <div x-ref="slider" role="listbox" aria-labelledby="carousel-label" class="slider pb-6 col-span-full mobile:flex mobile:snap-x mobile:snap-mandatory mobile:overflow-x-scroll px-[calc(1rem-1px)] scroll-pl-[calc(1rem-1px)] sm:px-12 sm:scroll-pl-12 lg:px-0"> <div x-ref="slides" class="contents lg:block lg:aspect-w-5 lg:aspect-h-2"> <div x-data="{ playing: false }" role="option" x-bind="intersections" x-bind:class="{ 'opacity-0': currentIndex !== 0, }" class="transition-opacity slide basis-full snap-start grow-0 shrink-0 flex flex-col gap-6"> <div class="contents lg:grid lg:grid-cols-2 lg:gap-4 lg:px-4 lg:items-center"> <div x-bind:class="{ 'opacity-0': currentIndex !== 0, 'duration-500 delay-[0.5s]': currentIndex === 0 }" class="block ease-linear aspect-w-4 aspect-h-3 row-start-1 col-start-2"><span class="absolute inset-0 transition-all"> <img class="w-full h-full absolute inset-0 z-0 hidden lg:block" src="https://zencxtrends-twentyfour.files.svdcdn.com/production/images/2025/Trends/trend-1.svg?dm=1730123645" srcset="https://translate.google.com/website?sl=pl&amp;tl=ar&amp;hl=en-GB&amp;u=https://zencxtrends-twentyfour.files.svdcdn.com/production/images/2025/Trends/trend-1.svg?dm%3D1730123645 400w,https://translate.google.com/website?sl=pl&amp;tl=ar&amp;hl=en-GB&amp;u=https://zencxtrends-twentyfour.files.svdcdn.com/production/images/2025/Trends/trend-1.svg?dm%3D1730123645 700w" width="367" height="279" alt style="object-position: 50% 50%;" loading="lazy" sizes="(min-width: 768px) 25vw" aria-details="data-viz-12584"> <img class="lg:hidden w-full h-full absolute inset-0 z-0" src="https://zencxtrends-twentyfour.files.svdcdn.com/production/images/2025/Trends/trend-1-mobile.svg?dm=1730123601" srcset="https://translate.google.com/website?sl=pl&amp;tl=ar&amp;hl=en-GB&amp;u=https://zencxtrends-twentyfour.files.svdcdn.com/production/images/2025/Trends/trend-1-mobile.svg?dm%3D1730123601 400w,https://translate.google.com/website?sl=pl&amp;tl=ar&amp;hl=en-GB&amp;u=https://zencxtrends-twentyfour.files.svdcdn.com/production/images/2025/Trends/trend-1-mobile.svg?dm%3D1730123601 700w" width="367" height="279" alt style="object-position: 50% 50%;" loading="lazy" sizes="(min-width: 768px) 25vw" aria-details="data-viz-12584"> </span> </div> <div x-bind:class="{ 'opacity-0': currentIndex !== 0, '': currentIndex === 0 }" class="ease-out flex flex-col gap-6 row-start-1 col-start-1 max-w-[30rem]"> <div class="flex flex-col gap-4"><span x-bind:class="{ 'opacity-0 translate-y-[20px]': currentIndex !== 0, 'translate-y-0 duration-500': currentIndex === 0 }" class="text-eyebrow !text-[0.75rem] !font-medium self-start">Trend 1</span> <h3 x-bind:class="{ 'opacity-0 translate-y-[20px]': currentIndex !== 0, 'translate-y-0 duration-500 delay-[0.2s]': currentIndex === 0 }" class="font-serif text-[1.375rem] leading-[1.1] md:text-display-md !tracking-normal max-w-[17.175rem] lg:max-w-full">Driven by AI copilot success, companies are racing to adopt fully autonomous service for next-level interactions</h3> </div> <div x-bind:class="{ 'opacity-0 translate-y-[20px]': currentIndex !== 0, 'translate-y-0 duration-500 delay-[0.3s]': currentIndex === 0 }" class=""> <p>79% of agents believe having AI as a co-pilot supercharges their abilities, enabling them to deliver superior customer service. Learn how AI tools are helping early adopters drive efficiency and enhance customer experience.</p> <p class="sr-only" id="data-viz-12584">Hesitancy to integrate AI has opened the door for YoY increase in shadow AI usage by agents</p> </div> </div> </div> </div> <div x-data="{ playing: false }" role="option" x-bind="intersections" x-bind:class="{ 'opacity-0': currentIndex !== 1, }" class="transition-opacity slide basis-full snap-start grow-0 shrink-0 flex flex-col gap-6"> <div class="contents lg:grid lg:grid-cols-2 lg:gap-4 lg:px-4 lg:items-center"> <div x-bind:class="{ 'opacity-0': currentIndex !== 1, 'duration-500 delay-[0.5s]': currentIndex === 1 }" class="block ease-linear aspect-w-4 aspect-h-3 row-start-1 col-start-2"><span class="absolute inset-0 transition-all"> <img class="w-full h-full absolute inset-0 z-0 hidden lg:block" src="https://zencxtrends-twentyfour.files.svdcdn.com/production/images/2025/Trends/trend-2.svg?dm=1730123644" srcset="https://translate.google.com/website?sl=pl&amp;tl=ar&amp;hl=en-GB&amp;u=https://zencxtrends-twentyfour.files.svdcdn.com/production/images/2025/Trends/trend-2.svg?dm%3D1730123644 400w,https://translate.google.com/website?sl=pl&amp;tl=ar&amp;hl=en-GB&amp;u=https://zencxtrends-twentyfour.files.svdcdn.com/production/images/2025/Trends/trend-2.svg?dm%3D1730123644 700w" width="367" height="279" alt style="object-position: 50% 50%;" loading="lazy" sizes="(min-width: 768px) 25vw" aria-details="data-viz-12584"> <img class="lg:hidden w-full h-full absolute inset-0 z-0" src="https://zencxtrends-twentyfour.files.svdcdn.com/production/images/2025/Trends/trend-2-mobile.svg?dm=1730123601" srcset="https://translate.google.com/website?sl=pl&amp;tl=ar&amp;hl=en-GB&amp;u=https://zencxtrends-twentyfour.files.svdcdn.com/production/images/2025/Trends/trend-2-mobile.svg?dm%3D1730123601 400w,https://translate.google.com/website?sl=pl&amp;tl=ar&amp;hl=en-GB&amp;u=https://zencxtrends-twentyfour.files.svdcdn.com/production/images/2025/Trends/trend-2-mobile.svg?dm%3D1730123601 700w" width="367" height="279" alt style="object-position: 50% 50%;" loading="lazy" sizes="(min-width: 768px) 25vw" aria-details="data-viz-12584"> </span> </div> <div x-bind:class="{ 'opacity-0': currentIndex !== 1, '': currentIndex === 1 }" class="ease-out flex flex-col gap-6 row-start-1 col-start-1 max-w-[30rem]"> <div class="flex flex-col gap-4"><span x-bind:class="{ 'opacity-0 translate-y-[20px]': currentIndex !== 1, 'translate-y-0 duration-500': currentIndex === 1 }" class="text-eyebrow !text-[0.75rem] !font-medium self-start">Trend 2</span> <h3 x-bind:class="{ 'opacity-0 translate-y-[20px]': currentIndex !== 1, 'translate-y-0 duration-500 delay-[0.2s]': currentIndex === 1 }" class="font-serif text-[1.375rem] leading-[1.1] md:text-display-md !tracking-normal max-w-[17.175rem] lg:max-w-full">Consumer confidence in AI agents hinges on how engaging, friendly, and human-like these agents become</h3> </div> <div x-bind:class="{ 'opacity-0 translate-y-[20px]': currentIndex !== 1, 'translate-y-0 duration-500 delay-[0.3s]': currentIndex === 1 }" class=""> <p>Learn why 67% of consumers say traits such as creativity, empathy, and friendliness are important, and lead to better outcomes.</p> <p class="sr-only" id="data-viz-12584">AI agent effectiveness for CX trendsetters continues to grow year-on-year, deepening consumer trust</p> </div> </div> </div> </div> <div x-data="{ playing: false }" role="option" x-bind="intersections" x-bind:class="{ 'opacity-0': currentIndex !== 2, }" class="transition-opacity slide basis-full snap-start grow-0 shrink-0 flex flex-col gap-6"> <div class="contents lg:grid lg:grid-cols-2 lg:gap-4 lg:px-4 lg:items-center"> <div x-bind:class="{ 'opacity-0': currentIndex !== 2, 'duration-500 delay-[0.5s]': currentIndex === 2 }" class="block ease-linear aspect-w-4 aspect-h-3 row-start-1 col-start-2"><span class="absolute inset-0 transition-all"> <img class="w-full h-full absolute inset-0 z-0 hidden lg:block" src="https://zencxtrends-twentyfour.files.svdcdn.com/production/images/2025/Trends/trend-3.svg?dm=1730123644" srcset="https://translate.google.com/website?sl=pl&amp;tl=ar&amp;hl=en-GB&amp;u=https://zencxtrends-twentyfour.files.svdcdn.com/production/images/2025/Trends/trend-3.svg?dm%3D1730123644 400w,https://translate.google.com/website?sl=pl&amp;tl=ar&amp;hl=en-GB&amp;u=https://zencxtrends-twentyfour.files.svdcdn.com/production/images/2025/Trends/trend-3.svg?dm%3D1730123644 700w" width="367" height="279" alt style="object-position: 50% 50%;" loading="lazy" sizes="(min-width: 768px) 25vw" aria-details="data-viz-12584"> <img class="lg:hidden w-full h-full absolute inset-0 z-0" src="https://zencxtrends-twentyfour.files.svdcdn.com/production/images/2025/Trends/trend-3-mobile.svg?dm=1730123601" srcset="https://translate.google.com/website?sl=pl&amp;tl=ar&amp;hl=en-GB&amp;u=https://zencxtrends-twentyfour.files.svdcdn.com/production/images/2025/Trends/trend-3-mobile.svg?dm%3D1730123601 400w,https://translate.google.com/website?sl=pl&amp;tl=ar&amp;hl=en-GB&amp;u=https://zencxtrends-twentyfour.files.svdcdn.com/production/images/2025/Trends/trend-3-mobile.svg?dm%3D1730123601 700w" width="367" height="279" alt style="object-position: 50% 50%;" loading="lazy" sizes="(min-width: 768px) 25vw" aria-details="data-viz-12584"> </span> </div> <div x-bind:class="{ 'opacity-0': currentIndex !== 2, '': currentIndex === 2 }" class="ease-out flex flex-col gap-6 row-start-1 col-start-1 max-w-[30rem]"> <div class="flex flex-col gap-4"><span x-bind:class="{ 'opacity-0 translate-y-[20px]': currentIndex !== 2, 'translate-y-0 duration-500': currentIndex === 2 }" class="text-eyebrow !text-[0.75rem] !font-medium self-start">Trend 3</span> <h3 x-bind:class="{ 'opacity-0 translate-y-[20px]': currentIndex !== 2, 'translate-y-0 duration-500 delay-[0.2s]': currentIndex === 2 }" class="font-serif text-[1.375rem] leading-[1.1] md:text-display-md !tracking-normal max-w-[17.175rem] lg:max-w-full">Personal AI assistant popularity prompts companies to prepare for a future where assistants take the lead</h3> </div> <div x-bind:class="{ 'opacity-0 translate-y-[20px]': currentIndex !== 2, 'translate-y-0 duration-500 delay-[0.3s]': currentIndex === 2 }" class=""> <p>AI lending a helping hand across all touchpoints is now more popular than ever. See why 67% of consumers say they want their assistants to handle their CX queries in an AI assistant first future.</p> <p class="sr-only" id="data-viz-12584">81% of consumers believe AI has become essential to modern customer service</p> </div> </div> </div> </div> <div x-data="{ playing: false }" role="option" x-bind="intersections" x-bind:class="{ 'opacity-0': currentIndex !== 3, }" class="transition-opacity slide basis-full snap-start grow-0 shrink-0 flex flex-col gap-6"> <div class="contents lg:grid lg:grid-cols-2 lg:gap-4 lg:px-4 lg:items-center"> <div x-bind:class="{ 'opacity-0': currentIndex !== 3, 'duration-500 delay-[0.5s]': currentIndex === 3 }" class="block ease-linear aspect-w-4 aspect-h-3 row-start-1 col-start-2"><span class="absolute inset-0 transition-all"> <img class="w-full h-full absolute inset-0 z-0 hidden lg:block" src="https://zencxtrends-twentyfour.files.svdcdn.com/production/images/2025/Trends/Trend-4-US-EN.svg?dm=1730896383" srcset="https://translate.google.com/website?sl=pl&amp;tl=ar&amp;hl=en-GB&amp;u=https://zencxtrends-twentyfour.files.svdcdn.com/production/images/2025/Trends/Trend-4-US-EN.svg?dm%3D1730896383 400w,https://translate.google.com/website?sl=pl&amp;tl=ar&amp;hl=en-GB&amp;u=https://zencxtrends-twentyfour.files.svdcdn.com/production/images/2025/Trends/Trend-4-US-EN.svg?dm%3D1730896383 700w" width="367" height="279" alt style="object-position: 50% 50%;" loading="lazy" sizes="(min-width: 768px) 25vw" aria-details="data-viz-12584"> <img class="lg:hidden w-full h-full absolute inset-0 z-0" src="https://zencxtrends-twentyfour.files.svdcdn.com/production/images/2025/Trends/Trend-4-US-EN-mobile.svg?dm=1730896414" srcset="https://translate.google.com/website?sl=pl&amp;tl=ar&amp;hl=en-GB&amp;u=https://zencxtrends-twentyfour.files.svdcdn.com/production/images/2025/Trends/Trend-4-US-EN-mobile.svg?dm%3D1730896414 400w,https://translate.google.com/website?sl=pl&amp;tl=ar&amp;hl=en-GB&amp;u=https://zencxtrends-twentyfour.files.svdcdn.com/production/images/2025/Trends/Trend-4-US-EN-mobile.svg?dm%3D1730896414 700w" width="367" height="279" alt style="object-position: 50% 50%;" loading="lazy" sizes="(min-width: 768px) 25vw" aria-details="data-viz-12584"> </span> </div> <div x-bind:class="{ 'opacity-0': currentIndex !== 3, '': currentIndex === 3 }" class="ease-out flex flex-col gap-6 row-start-1 col-start-1 max-w-[30rem]"> <div class="flex flex-col gap-4"><span x-bind:class="{ 'opacity-0 translate-y-[20px]': currentIndex !== 3, 'translate-y-0 duration-500': currentIndex === 3 }" class="text-eyebrow !text-[0.75rem] !font-medium self-start">Trend 4</span> <h3 x-bind:class="{ 'opacity-0 translate-y-[20px]': currentIndex !== 3, 'translate-y-0 duration-500 delay-[0.2s]': currentIndex === 3 }" class="font-serif text-[1.375rem] leading-[1.1] md:text-display-md !tracking-normal max-w-[17.175rem] lg:max-w-full">Voice AI, with its natural language capabilities, helps consumers feel heard across all touchpoints</h3> </div> <div x-bind:class="{ 'opacity-0 translate-y-[20px]': currentIndex !== 3, 'translate-y-0 duration-500 delay-[0.3s]': currentIndex === 3 }" class=""> <p>The key to a satisfying customer experience starts with consumers feeling heard. Learn why 74% of consumers believe AI that understands and responds to their voice would highly improve their overall experience.</p> <p class="sr-only" id="data-viz-12584">74% of consumers said voice AI would highly improve their experience when interacting with AI</p> </div> </div> </div> </div> <div x-data="{ playing: false }" role="option" x-bind="intersections" x-bind:class="{ 'opacity-0': currentIndex !== 4, }" class="transition-opacity slide basis-full snap-start grow-0 shrink-0 flex flex-col gap-6"> <div class="contents lg:grid lg:grid-cols-2 lg:gap-4 lg:px-4 lg:items-center"> <div x-bind:class="{ 'opacity-0': currentIndex !== 4, 'duration-500 delay-[0.5s]': currentIndex === 4 }" class="block ease-linear aspect-w-4 aspect-h-3 row-start-1 col-start-2"><span class="absolute inset-0 transition-all"> <img class="w-full h-full absolute inset-0 z-0 hidden lg:block" src="https://zencxtrends-twentyfour.files.svdcdn.com/production/images/2025/Trends/Trend-5-US-EN.svg?dm=1730896504" srcset="https://translate.google.com/website?sl=pl&amp;tl=ar&amp;hl=en-GB&amp;u=https://zencxtrends-twentyfour.files.svdcdn.com/production/images/2025/Trends/Trend-5-US-EN.svg?dm%3D1730896504 400w,https://translate.google.com/website?sl=pl&amp;tl=ar&amp;hl=en-GB&amp;u=https://zencxtrends-twentyfour.files.svdcdn.com/production/images/2025/Trends/Trend-5-US-EN.svg?dm%3D1730896504 700w" width="367" height="279" alt style="object-position: 50% 50%;" loading="lazy" sizes="(min-width: 768px) 25vw" aria-details="data-viz-12584"> <img class="lg:hidden w-full h-full absolute inset-0 z-0" src="https://zencxtrends-twentyfour.files.svdcdn.com/production/images/2025/Trends/Trend-5-US-EN-mobile.svg?dm=1730896536" srcset="https://translate.google.com/website?sl=pl&amp;tl=ar&amp;hl=en-GB&amp;u=https://zencxtrends-twentyfour.files.svdcdn.com/production/images/2025/Trends/Trend-5-US-EN-mobile.svg?dm%3D1730896536 400w,https://translate.google.com/website?sl=pl&amp;tl=ar&amp;hl=en-GB&amp;u=https://zencxtrends-twentyfour.files.svdcdn.com/production/images/2025/Trends/Trend-5-US-EN-mobile.svg?dm%3D1730896536 700w" width="367" height="279" alt style="object-position: 50% 50%;" loading="lazy" sizes="(min-width: 768px) 25vw" aria-details="data-viz-12584"> </span> </div> <div x-bind:class="{ 'opacity-0': currentIndex !== 4, '': currentIndex === 4 }" class="ease-out flex flex-col gap-6 row-start-1 col-start-1 max-w-[30rem]"> <div class="flex flex-col gap-4"><span x-bind:class="{ 'opacity-0 translate-y-[20px]': currentIndex !== 4, 'translate-y-0 duration-500': currentIndex === 4 }" class="text-eyebrow !text-[0.75rem] !font-medium self-start">Trend 5</span> <h3 x-bind:class="{ 'opacity-0 translate-y-[20px]': currentIndex !== 4, 'translate-y-0 duration-500 delay-[0.2s]': currentIndex === 4 }" class="font-serif text-[1.375rem] leading-[1.1] md:text-display-md !tracking-normal max-w-[17.175rem] lg:max-w-full">In a world of AI-driven experiences, personalization yields customer loyalty like never before</h3> </div> <div x-bind:class="{ 'opacity-0 translate-y-[20px]': currentIndex !== 4, 'translate-y-0 duration-500 delay-[0.3s]': currentIndex === 4 }" class=""> <p>88% of CX trendsetters consider personalisation critical as they incorporate emerging technologies to meet rising customer expectations. Find out how to harness AI tools to drive trust with your customers.</p> <p class="sr-only" id="data-viz-12584">Over half of CX trendsetters view AI personalisation as a top priority, doubling their peers</p> </div> </div> </div> </div> </div> </div> </div> <div x-on:mouseover.throttle.500ms="pause()" x-on:mouseleave="resume()" class="flex items-center justify-center lg:justify-between lg:gap-12 px-4 sm:px-12 lg:px-0 pt-2 lg:pt-12 mx-auto lg:w-[var(--container-width)] lg:max-w-[var(--max-layout-width)]"><button x-on:click="prev(); stop()" class="transition-opacity"> <span aria-hidden="true"> <svg class="rotate-180" width="59" height="59" viewbox="0 0 59 59" fill="none" stroke="currentColor" xmlns="http://www.w3.org/2000/svg"> <rect x="0.590905" y="-0.590905" width="57.8182" height="57.8182" rx="28.9091" stroke="#8F887A" transform="matrix(1 0 0 -1 0 57.8182)" stroke-width="1.18181" /><line x1="16.5781" y1="29.5021" x2="42.4216" y2="29.5021" stroke-width="1.19987" /><path d="M32.4961 37.8069C32.6562 35.0379 34.8651 29.5001 42.4205 29.5001" stroke-width="1.19987" /><path d="M32.4961 21.1934C32.6562 23.9623 34.8651 29.5002 42.4205 29.5002" stroke-width="1.19987" /> </svg></span> <span class="sr-only">Skip to previous slide</span> </button> <div class="items-center px-3 lg:basis-[57rem] lg:grid lg:grid-cols-5 lg:gap-2"><button x-on:click="goTo(0); stop()" class="p-3 lg:p-0"> <span class="hidden lg:flex flex-col gap-2 group"> <span class="h-[1.5px] bg-outline w-full group-hover:bg-espresso group-focus-visible:bg-espresso relative"> <span x-bind:class="{ 'animate-progress': started &amp;&amp; currentIndex === 0, 'bg-black': stopped &amp;&amp; currentIndex === 0 }" x-bind:style="{ animationPlayState: paused ? 'paused' : '' }" x-on:animationend="next()" class="block origin-left w-full h-[1.5px] absolute inset-0 z-10"></span> </span> <span x-bind:class="currentIndex != 0 ? 'text-outline' : 'text-espresso'" class="transition-colors font-sans-condensed font-medium group-hover:text-espresso group-focus-visible:text-espresso text-super-title-small lg:text-super-title-medium font-medium !leading-extra-tight uppercase">Trend 1</span> </span> <span x-bind:class="currentIndex != 0 ? 'bg-carousel-ctrl' : 'bg-espresso'" class="lg:hidden transition-colors block w-[5px] h-[5px] rounded-full"></span> </button> <button x-on:click="goTo(1); stop()" class="p-3 lg:p-0"> <span class="hidden lg:flex flex-col gap-2 group"> <span class="h-[1.5px] bg-outline w-full group-hover:bg-espresso group-focus-visible:bg-espresso relative"> <span x-bind:class="{ 'animate-progress': started &amp;&amp; currentIndex === 1, 'bg-black': stopped &amp;&amp; currentIndex === 1 }" x-bind:style="{ animationPlayState: paused ? 'paused' : '' }" x-on:animationend="next()" class="block origin-left w-full h-[1.5px] absolute inset-0 z-10"></span> </span> <span x-bind:class="currentIndex != 1 ? 'text-outline' : 'text-espresso'" class="transition-colors font-sans-condensed font-medium group-hover:text-espresso group-focus-visible:text-espresso text-super-title-small lg:text-super-title-medium font-medium !leading-extra-tight uppercase">Trend 2</span> </span> <span x-bind:class="currentIndex != 1 ? 'bg-carousel-ctrl' : 'bg-espresso'" class="lg:hidden transition-colors block w-[5px] h-[5px] rounded-full"></span> </button> <button x-on:click="goTo(2); stop()" class="p-3 lg:p-0"> <span class="hidden lg:flex flex-col gap-2 group"> <span class="h-[1.5px] bg-outline w-full group-hover:bg-espresso group-focus-visible:bg-espresso relative"> <span x-bind:class="{ 'animate-progress': started &amp;&amp; currentIndex === 2, 'bg-black': stopped &amp;&amp; currentIndex === 2 }" x-bind:style="{ animationPlayState: paused ? 'paused' : '' }" x-on:animationend="next()" class="block origin-left w-full h-[1.5px] absolute inset-0 z-10"></span> </span> <span x-bind:class="currentIndex != 2 ? 'text-outline' : 'text-espresso'" class="transition-colors font-sans-condensed font-medium group-hover:text-espresso group-focus-visible:text-espresso text-super-title-small lg:text-super-title-medium font-medium !leading-extra-tight uppercase">Trend 3</span> </span> <span x-bind:class="currentIndex != 2 ? 'bg-carousel-ctrl' : 'bg-espresso'" class="lg:hidden transition-colors block w-[5px] h-[5px] rounded-full"></span> </button> <button x-on:click="goTo(3); stop()" class="p-3 lg:p-0"> <span class="hidden lg:flex flex-col gap-2 group"> <span class="h-[1.5px] bg-outline w-full group-hover:bg-espresso group-focus-visible:bg-espresso relative"> <span x-bind:class="{ 'animate-progress': started &amp;&amp; currentIndex === 3, 'bg-black': stopped &amp;&amp; currentIndex === 3 }" x-bind:style="{ animationPlayState: paused ? 'paused' : '' }" x-on:animationend="next()" class="block origin-left w-full h-[1.5px] absolute inset-0 z-10"></span> </span> <span x-bind:class="currentIndex != 3 ? 'text-outline' : 'text-espresso'" class="transition-colors font-sans-condensed font-medium group-hover:text-espresso group-focus-visible:text-espresso text-super-title-small lg:text-super-title-medium font-medium !leading-extra-tight uppercase">Trend 4</span> </span> <span x-bind:class="currentIndex != 3 ? 'bg-carousel-ctrl' : 'bg-espresso'" class="lg:hidden transition-colors block w-[5px] h-[5px] rounded-full"></span> </button> <button x-on:click="goTo(4); stop()" class="p-3 lg:p-0"> <span class="hidden lg:flex flex-col gap-2 group"> <span class="h-[1.5px] bg-outline w-full group-hover:bg-espresso group-focus-visible:bg-espresso relative"> <span x-bind:class="{ 'animate-progress': started &amp;&amp; currentIndex === 4, 'bg-black': stopped &amp;&amp; currentIndex === 4 }" x-bind:style="{ animationPlayState: paused ? 'paused' : '' }" x-on:animationend="next()" class="block origin-left w-full h-[1.5px] absolute inset-0 z-10"></span> </span> <span x-bind:class="currentIndex != 4 ? 'text-outline' : 'text-espresso'" class="transition-colors font-sans-condensed font-medium group-hover:text-espresso group-focus-visible:text-espresso text-super-title-small lg:text-super-title-medium font-medium !leading-extra-tight uppercase">Trend 5</span> </span> <span x-bind:class="currentIndex != 4 ? 'bg-carousel-ctrl' : 'bg-espresso'" class="lg:hidden transition-colors block w-[5px] h-[5px] rounded-full"></span> </button> </div><button x-on:click="next(); stop();" class="transition-opacity"> <span aria-hidden="true"> <svg width="59" height="59" viewbox="0 0 59 59" fill="none" stroke="currentColor" xmlns="http://www.w3.org/2000/svg"> <rect x="0.590905" y="-0.590905" width="57.8182" height="57.8182" rx="28.9091" stroke="#8F887A" transform="matrix(1 0 0 -1 0 57.8182)" stroke-width="1.18181" /><line x1="16.5781" y1="29.5021" x2="42.4216" y2="29.5021" stroke-width="1.19987" /><path d="M32.4961 37.8069C32.6562 35.0379 34.8651 29.5001 42.4205 29.5001" stroke-width="1.19987" /><path d="M32.4961 21.1934C32.6562 23.9623 34.8651 29.5002 42.4205 29.5002" stroke-width="1.19987" /> </svg></span> <span class="sr-only">Skip to next slide</span> </button> </div> </div> <div class="relative bg-espresso border-b border-espresso-line lg:border-none flex flex-col"> <div class="bg-espresso text-cream 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