Roadside Assistance | Owners

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class="accessbility"><a href="#content">Go to content</a></div> <div id="wrap"> <div id="header" class="main_header"> <div class="header_in">  <div class="logo_h1"><a href="/sg/main.html" class="lg_a"></a></div>   <a href="#" class="open_gnb"><span class="cmm_spr spr_menu">open menu</span></a>   <div class="gnb_area">  <div class="gnb_menu gnb-menu"> <ul class="gnb_nav">  <li class="dth1_l"><a href="#" class="dth1_a" data-ganame="showroom">Showroom</a> <div class="dth2_u dth_pip select-car-header parbase"> <div class="car_tab"> <a href="#" class="sort_a sort_on"><span class="cmm_tspr spr_sort">All Vehicles</span></a> <a href="#" class="sort_a"><span class="cmm_tspr spr_sort">Electric</span></a> <a href="#" class="sort_a"><span class="cmm_tspr spr_sort">Hybrid</span></a> </div> <div class="car_grid on"> <strong class="hidden">All Vehicles</strong> <ul class="grid_u"> <li class="grid_l new_car"> <a href="/sg/showroom/sorento-hybrid.html" class="grid_box "> <span class="g_img"><img src="/content/dam/kwcms/gt/en/images/showroom/Sorento-MQ4-PE-24my/Kia-sorento-24my.png" alt="msg_vehicle_sorento-hybrid"></span> <span class="g_txt g_nonetxt" > <img src="/content/dam/kwcms/gt/en/images/showroom/Sorento-MQ4-PE-24my/Kia-sorento-24my.png" alt="msg_vehicle_sorento-hybrid"> </span> <strong class="g_name">Sorento Hybrid</strong> </a> </li> <li class="grid_l new_car"> <a href="/sg/showroom/carnival-hybrid.html" class="grid_box "> <span class="g_img"><img src="/content/dam/kwcms/sg/en/images/showroom/carnival-hybrid/246x130_GNB.png" alt="msg_vehicle_carnival-hybrid"></span> <span class="g_txt g_nonetxt" > <img src="/content/dam/kwcms/sg/en/images/showroom/carnival-hybrid/246x130_GNB.png" alt="msg_vehicle_carnival-hybrid"> </span> <strong class="g_name">Carnival Hybrid</strong> </a> </li> <li class="grid_l new_car"> <a href="/sg/showroom/ev9.html" class="grid_box "> <span class="g_img"><img src="/content/dam/kwcms/gt/en/images/showroom/EV9-MV-24my/kia-ev9-24my.png" alt="msg_vehicle_ev9"></span> <span class="g_txt g_nonetxt" > <img src="/content/dam/kwcms/gt/en/images/showroom/EV9-MV-24my/kia-ev9-24my.png" alt="msg_vehicle_ev9"> </span> <strong class="g_name">EV9</strong> </a> </li> <li class="grid_l "> <a href="/sg/showroom/niro-sg2-2023.html" class="grid_box "> <span class="g_img"><img src="/content/dam/kwcms/gt/en/images/showroom/Niro-SG2-23MY/kia-sg2-23my.png" alt="msg_vehicle_niro-sg2-2023"></span> <span class="g_txt g_nonetxt" > <img src="/content/dam/kwcms/gt/en/images/showroom/Niro-SG2-23MY/kia-sg2-23my.png" alt="msg_vehicle_niro-sg2-2023"> </span> <strong class="g_name">Niro Hybrid</strong> </a> </li> <li class="grid_l "> <a href="/sg/showroom/niro-ev.html" class="grid_box "> <span class="g_img"><img src="/content/dam/kwcms/tr/tr/images/showroom/niro-ev/niro-ev-thumbnail.png" alt="msg_vehicle_niro-ev"></span> <span class="g_txt g_nonetxt" > <img src="/content/dam/kwcms/tr/tr/images/showroom/niro-ev/niro-ev-thumbnail.png" alt="msg_vehicle_niro-ev"> </span> <strong class="g_name">Niro EV</strong> </a> </li> </ul> </div> <div class="car_grid"> <strong class="hidden">Electric</strong> <ul class="grid_u"> <li class="grid_l new_car"> <a href="/sg/showroom/ev9.html" class="grid_box"> <span class="g_img"><img src="/content/dam/kwcms/gt/en/images/showroom/EV9-MV-24my/kia-ev9-24my.png" alt="msg_vehicle_ev9"></span> <span class="g_txt g_nonetxt" > <img src="/content/dam/kwcms/gt/en/images/showroom/EV9-MV-24my/kia-ev9-24my.png" alt="msg_vehicle_ev9"> </span> <strong class="g_name">EV9</strong> </a> </li> <li class="grid_l "> <a href="/sg/showroom/niro-ev.html" class="grid_box"> <span class="g_img"><img src="/content/dam/kwcms/tr/tr/images/showroom/niro-ev/niro-ev-thumbnail.png" alt="msg_vehicle_niro-ev"></span> <span class="g_txt g_nonetxt" > <img src="/content/dam/kwcms/tr/tr/images/showroom/niro-ev/niro-ev-thumbnail.png" alt="msg_vehicle_niro-ev"> </span> <strong class="g_name">Niro EV</strong> </a> </li> </ul> </div> <div class="car_grid"> <strong class="hidden">Hybrid</strong> <ul class="grid_u"> <li class="grid_l new_car"> <a href="/sg/showroom/sorento-hybrid.html" class="grid_box"> <span class="g_img"><img src="/content/dam/kwcms/gt/en/images/showroom/Sorento-MQ4-PE-24my/Kia-sorento-24my.png" alt="msg_vehicle_sorento-hybrid"></span> <span class="g_txt g_nonetxt" > <img src="/content/dam/kwcms/gt/en/images/showroom/Sorento-MQ4-PE-24my/Kia-sorento-24my.png" alt="msg_vehicle_sorento-hybrid"> </span> <strong class="g_name">Sorento Hybrid</strong> </a> </li> <li class="grid_l new_car"> <a href="/sg/showroom/carnival-hybrid.html" class="grid_box"> <span class="g_img"><img src="/content/dam/kwcms/sg/en/images/showroom/carnival-hybrid/246x130_GNB.png" alt="msg_vehicle_carnival-hybrid"></span> <span class="g_txt g_nonetxt" > <img src="/content/dam/kwcms/sg/en/images/showroom/carnival-hybrid/246x130_GNB.png" alt="msg_vehicle_carnival-hybrid"> </span> <strong class="g_name">Carnival Hybrid</strong> </a> </li> <li class="grid_l "> <a href="/sg/showroom/niro-sg2-2023.html" class="grid_box"> <span class="g_img"><img src="/content/dam/kwcms/gt/en/images/showroom/Niro-SG2-23MY/kia-sg2-23my.png" alt="msg_vehicle_niro-sg2-2023"></span> <span class="g_txt g_nonetxt" > <img src="/content/dam/kwcms/gt/en/images/showroom/Niro-SG2-23MY/kia-sg2-23my.png" alt="msg_vehicle_niro-sg2-2023"> </span> <strong class="g_name">Niro Hybrid</strong> </a> </li> </ul> </div>  <div class="new_cars_type"> <ul> <li> <a href="/sg/showroom/ev.html" class="bl_type_a">Electric</a> </li> <li> <a href="/sg/showroom/hybrid.html" class="bl_type_a">Hybrid</a> </li> </ul> </div>  </div> </li> <li class="dth1_l"><a href="#" class="dth1_a" data-ganame="shopping-tools">Shopping Tools</a> <ul class="dth2_u">  <li class="dth2_l"><a href="/sg/shopping-tools/find-a-dealer.html" class="dth2_a" data-ganame="find-a-dealer">Find a Dealer</a></li> <li class="dth2_l"><a href="/sg/shopping-tools/request-a-quote.html" class="dth2_a" 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class="cmpnt-kyv-subLnb" style="display: none">  <div class="cmpnt-kyv-subLnb__box"> <div class="cmpnt-kyv-subLnb__title"> <div class="title"><span>Roadside Assistance</span></div>  </div> <div class="cmpnt-kyv-subLnbList"><div class="float__inner">  <div class="cmpnt-kyv-subLnbList__inner"> </div> </div> </div> </div> </div> <div class="cmpnt-kyv__img"> <picture> <source srcset="/content/dam/kwcms/sg/en/images/owners/roadside-assistance/6000-kv-p.jpg" media="(min-width: 1024px)"/> <source srcset="/content/dam/kwcms/sg/en/images/owners/roadside-assistance/6000-kv-tm.jpg" media="(min-width: 768px)"/> <source srcset="/content/dam/kwcms/sg/en/images/owners/roadside-assistance/6000-kv-tm.jpg" media="(min-width: 320px)"/> <img src="/content/dam/kwcms/sg/en/images/owners/roadside-assistance/6000-kv-p.jpg" alt="EV6 is driving down a highway"/> </picture> </div> <div class="cmpnt-kyv-textBox"> <h1 class="cmpnt-kyv-textBox__title"><span>Kia Roadside Assistance</span></h1>  <div class="cmpnt-kyv-textBox__subtitle"><span>Count on us to be there for you whenever you need help</span></div> </div> </div> <div class="cmpnt-kyv__button"> <a href="#"><span>next section</span></a> </div> </div> <div id="nextSection"></div> <script src="/etc.clientlibs/kia-global/components/owners-new/KYV01/clientlibs.min.js"></script>  <script> </script> </div> <div class="TXT02 parbase section"> <link rel="stylesheet" href="/etc.clientlibs/kia-global/components/owners-new/TXT02/clientlibs.min.css" type="text/css"> <div class="cmpnt-txt02 layout-white">   <div class="cmpnt-txt02__wrap align-center" data-type="large" data-padding="40A">   <h2 class="cmpnt-txt02__title" data-htype="h3"> Call Roadside Assistance </h2> <div class="cmpnt-txt02__sub-title"> Kia Roadside Assistance is available 24/7, 365 days a year to provide on-site support in case of accidents or breakdown. <br />Contact us anytime, anywhere for prompt assistance from our experts.<br /><br />For 24/7 Roadside Assistance </div> </div> </div>  </div> <div class="TXT02-CTA parbase section"> <link rel="stylesheet" href="/etc.clientlibs/kia-global/components/owners-new/TXT02-CTA/clientlibs.min.css" type="text/css">  <div class="cmpnt-txt02-cta layout-white"> <div class="cmpnt-txt02-cta__wrap" data-padding="0">  <a href="tel:6475-9500" class="cmpnt-txt02-cta__button " target="_top"> <span class="cta-ico ico-phone"> </span> <strong>6475 9500</strong> </a> </div> </div>    </div> <div class="TXT02 parbase section"> <div class="cmpnt-txt02 layout-grey">   <div class="cmpnt-txt02__wrap align-center" data-type="large" data-padding="54B">   <h2 class="cmpnt-txt02__title" data-htype="h3"> Service Coverage </h2> </div> </div>  </div> <div class="IMG04 parbase section"> <link rel="stylesheet" href="/etc.clientlibs/kia-global/components/owners-new/IMG04/clientlibs.min.css" type="text/css">  <div class="cmpnt-img04 layout-grey">  <div class="cmpnt-img04__wrap"> <div class="swiper cmpnt-img04__swiper"> <div class="swiper-wrapper">  <div class="swiper-slide"> <div class="cmpnt-img04__img"> <img src="/content/dam/kwcms/sg/en/images/owners/roadside-assistance/6000-feature-3-2-1.jpg" alt="Close-up of a flat tyre"/> </div> <div class="cmpnt-img04__text">  <h2 class="cmpnt-img04__sub-title">Flat Tyre Repairing</h2>     <div class="cmpnt-img04__sub-desc"> Replacing a flat tyre with the spare tyre in your Kia. </div>  </div>  </div> <div class="swiper-slide"> <div class="cmpnt-img04__img"> <img src="/content/dam/kwcms/sg/en/images/owners/roadside-assistance/6000-feature-3-3-1.jpg" alt="Close-up of a hand holding yellow car towing strap "/> </div> <div class="cmpnt-img04__text">  <h2 class="cmpnt-img04__sub-title">Towing</h2>     <div class="cmpnt-img04__sub-desc"> Towing service to the nearest Kia Authorised Service Centre in the event of an accident or breakdown. </div>  </div>  </div> <div class="swiper-slide"> <div class="cmpnt-img04__img"> <img src="/content/dam/kwcms/sg/en/images/owners/roadside-assistance/6000-feature-3-4-1.jpg" alt="Close-up of a hand making car battery to jump start"/> </div> <div class="cmpnt-img04__text">  <h2 class="cmpnt-img04__sub-title">Jump Start</h2>     <div class="cmpnt-img04__sub-desc"> Jump start your Kia if its battery is dead or discharged. </div>  </div>  </div> </div> <div class="swiper-pagination"></div> <div class="swiper-button"> <div class="swiper-button-next"><span>Next</span></div> <div class="swiper-button-prev"><span>Prev</span></div> </div> </div> </div> </div>  <script src="/etc.clientlibs/kia-global/components/owners-new/IMG04/clientlibs.min.js"></script> </div> <div class="TXT02 parbase section"> <div class="cmpnt-txt02 layout-white">   <div class="cmpnt-txt02__wrap " data-type="large" data-padding="40A">   <h2 class="cmpnt-txt02__title" data-htype="h3"> What You Should Do During an Accident </h2> <div class="cmpnt-txt02__sub-title"> In the case of accident, you should:<br />Avoid all unauthorised tow truck operators or repair workshops. </div> </div> </div>  </div> <div class="EPN00 parbase section"> <link rel="stylesheet" href="/etc.clientlibs/kia-global/components/owners-new/EPN00/clientlibs.min.css" type="text/css">  <div class="cmpnt-epn00 layout-white"> <div class="cmpnt-epn00__wrap"> <ul class="cmpnt-epn00__list"> <li> <div class="cmpnt-epn00__title"> <button type="button">Step 1. Check for Injuries</button> </div> <div class="cmpnt-epn00__detail">If there are any personal injuries, please call <a href="tel:999"><u>999</u></a> or <a href="tel:995"><u>995</u></a>.</div> </li> <li> <div class="cmpnt-epn00__title"> <button type="button">Step 2. Exchange Particulars</button> </div> <div class="cmpnt-epn00__detail"><p>Exchange particulars with the other parties involved:</p> <ul class="uno__list padding_gap"> <li>Name</li> <li>Driving license number</li> <li>Contact number</li> <li>Insurance company</li> <li>Vehicle registration number</li> </ul></div> </li> <li> <div class="cmpnt-epn00__title"> <button type="button">Step 3. Take Photographs / Videos</button> </div> <div class="cmpnt-epn00__detail"><ul class="uno__list padding_gap"> <li>Take photographs/videos of the accident scene & surrounding area including damages to all other vehicle(s) with number plate.</li> <li>Record the accident date, time, exact location and weather condition.</li> </ul></div> </li> <li> <div class="cmpnt-epn00__title"> <button type="button">Step 4. Report Accident</button> </div> <div class="cmpnt-epn00__detail"><p>Call your insurer’s hotline for a tow truck or advice. If we are your insurer’s authorised workshop, or if you are claiming against the other party, call our 24/7 Roadside Assistance at <a href="tel:6475-9500"><u>6475 9500</u></a>.</p> <p> </p> <p><b>The benefits of reporting</b></p> <p>Report the accident within 24 hours or by the next working day. By reporting within the stipulated time, not only will you enjoy hassle-free and quality, certified repair services as provided under the Motor Claims Framework, you will also avoid potentially higher costs from exaggerated claims. Remember! All accidents must be reported to your insurer, no matter how trivial or even if there is no visible damage, and irrespective of whether you are claiming from any insurers or third parties.</p> <p> </p> <p><b>Should you fail to report the accident</b></p> <p>You may find yourself in a position of having your claims prejudiced or declined later by insurers. Failure to comply with the policy condition will be seen as being "in breach" of the policy terms and conditions, i.e. there will be no liability on the part of the insurer. Any non-compliance of this policy condition will result in a loss of your No Claims Discount upon renewal of your policy.</p> </div> </li> <li> <div class="cmpnt-epn00__title"> <button type="button">Step 5. Arrange Accident Vehicle to Reporting Centre</button> </div> <div class="cmpnt-epn00__detail">Arrange your accident vehicle (whether damaged or not) to the approved reporting centre or authorised workshop within 24 hours or the next working day.</div> </li> <li> <div class="cmpnt-epn00__title"> <button type="button">Step 6. Insurance Claims</button> </div> <div class="cmpnt-epn00__detail"><p><b>Documents to bring for insurance claim</b></p> <ul class="uno__list padding_gap"> <li>Company stamp (for company registered vehicle)</li> <li>Identity card</li> <li>Insurance certificate/ cover note</li> <li>Police report (if applicable)</li> <li>Sales agreement</li> <li>Valid driving licence</li> </ul></div> </li> </ul> </div> </div>  <script src="/etc.clientlibs/kia-global/components/owners-new/EPN00/clientlibs.min.js"></script> </div> <div class="SPP00 parbase section"> <link rel="stylesheet" href="/etc.clientlibs/kia-global/components/owners-new/SPP00/clientlibs.min.css" type="text/css">  <div class="cmpnt-spp00 layout-white"> <div class="cmpnt-spp00__wrap"> <div class="cmpnt-spp00__content"> <div class="cmpnt-spp00__title">More Support is Available</div> <ul class="cmpnt-spp00__list remove-after"> <li class="cmpnt-spp00__item">  <a class="cmpnt-spp00__icon" href="/sg/shopping-tools/find-a-dealer.html?category=Service" target="_top">Find a Service Centre</a> </li> <li class="cmpnt-spp00__item">  <a class="cmpnt-spp00__icon" href="https://www.cyclecarriage.com/sg/mycnc/guest-booking" target="_blank">Online Service Booking</a> </li> <li class="cmpnt-spp00__item">  <a class="cmpnt-spp00__icon" href="https://www.cyclecarriage.com/sg/kia/faq" target="_blank">FAQ</a> </li> </ul> </div> </div> </div>  <script src="/etc.clientlibs/kia-global/components/owners-new/SPP00/clientlibs.min.js"></script> </div> </div> </div> <div id="footer"> <div class="site_info">   <div class="f_navi"> <div class="inner"> <div class="foot_content"> <div class="foot_left">  <div class="foot_logo"> <span class="logo"><img src="/content/dam/kwcms/gt/en/images/main/new/new-kia-logo-white.png" alt="logo"></span>  </div>   <div class="info_country"> <a href="/sg/util/kia-global.html" target="_brank">Kia in <span>SG</span></a> </div> <div class="info_sns"> <a href="https://www.facebook.com/kia.sg" class="sns_spr spr_facebook" onclick="dtmDataLayer.external_link= 'sns|facebook'; 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