CINXE.COM

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" lang="en-US" xmlns:og="http://ogp.me/ns#" xmlns:fb="http://ogp.me/ns/fb#"> <head profile="http://gmpg.org/xfn/11"><script type="text/javascript" src="https://web-static.archive.org/_static/js/bundle-playback.js?v=7YQSqjSh" charset="utf-8"></script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://www.socialmediaexaminer.com/twitter-direct-messages-for-customer-service/","20150624053049","https://web.archive.org/","web","https://web-static.archive.org/_static/", "1435123849"); </script> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/banner-styles.css?v=p7PEIJWi" /> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/iconochive.css?v=3PDvdIFv" />  <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"/><script type="text/javascript">window.NREUM||(NREUM={}),__nr_require=function(e,n,t){function r(t){if(!n[t]){var o=n[t]={exports:{}};e[t][0].call(o.exports,function(n){var o=e[t][1][n];return r(o?o:n)},o,o.exports)}return n[t].exports}if("function"==typeof __nr_require)return __nr_require;for(var o=0;o<t.length;o++)r(t[o]);return r}({QJf3ax:[function(e,n){function t(e){function n(n,t,a){e&&e(n,t,a),a||(a={});for(var u=c(n),f=u.length,s=i(a,o,r),p=0;f>p;p++)u[p].apply(s,t);return s}function a(e,n){f[e]=c(e).concat(n)}function c(e){return f[e]||[]}function u(){return t(n)}var f={};return{on:a,emit:n,create:u,listeners:c,_events:f}}function r(){return{}}var o="nr@context",i=e("gos");n.exports=t()},{gos:"7eSDFh"}],ee:[function(e,n){n.exports=e("QJf3ax")},{}],3:[function(e,n){function t(e){return function(){r(e,[(new Date).getTime()].concat(i(arguments)))}}var r=e("handle"),o=e(1),i=e(2);"undefined"==typeof window.newrelic&&(newrelic=window.NREUM);var a=["setPageViewName","addPageAction","setCustomAttribute","finished","addToTrace","inlineHit","noticeError"];o(a,function(e,n){window.NREUM[n]=t("api-"+n)}),n.exports=window.NREUM},{1:12,2:13,handle:"D5DuLP"}],"7eSDFh":[function(e,n){function t(e,n,t){if(r.call(e,n))return e[n];var o=t();if(Object.defineProperty&&Object.keys)try{return Object.defineProperty(e,n,{value:o,writable:!0,enumerable:!1}),o}catch(i){}return e[n]=o,o}var r=Object.prototype.hasOwnProperty;n.exports=t},{}],gos:[function(e,n){n.exports=e("7eSDFh")},{}],handle:[function(e,n){n.exports=e("D5DuLP")},{}],D5DuLP:[function(e,n){function t(e,n,t){return r.listeners(e).length?r.emit(e,n,t):(o[e]||(o[e]=[]),void o[e].push(n))}var r=e("ee").create(),o={};n.exports=t,t.ee=r,r.q=o},{ee:"QJf3ax"}],id:[function(e,n){n.exports=e("XL7HBI")},{}],XL7HBI:[function(e,n){function t(e){var n=typeof e;return!e||"object"!==n&&"function"!==n?-1:e===window?0:i(e,o,function(){return r++})}var r=1,o="nr@id",i=e("gos");n.exports=t},{gos:"7eSDFh"}],G9z0Bl:[function(e,n){function t(){var e=d.info=NREUM.info,n=f.getElementsByTagName("script")[0];if(e&&e.licenseKey&&e.applicationID&&n){c(p,function(n,t){n in e||(e[n]=t)});var t="https"===s.split(":")[0]||e.sslForHttp;d.proto=t?"https://":"http://",a("mark",["onload",i()]);var r=f.createElement("script");r.src=d.proto+e.agent,n.parentNode.insertBefore(r,n)}}function r(){"complete"===f.readyState&&o()}function o(){a("mark",["domContent",i()])}function i(){return(new Date).getTime()}var a=e("handle"),c=e(1),u=(e(2),window),f=u.document,s=(""+location).split("?")[0],p={beacon:"bam.nr-data.net",errorBeacon:"bam.nr-data.net",agent:"js-agent.newrelic.com/nr-632.min.js"},d=n.exports={offset:i(),origin:s,features:{}};f.addEventListener?(f.addEventListener("DOMContentLoaded",o,!1),u.addEventListener("load",t,!1)):(f.attachEvent("onreadystatechange",r),u.attachEvent("onload",t)),a("mark",["firstbyte",i()])},{1:12,2:3,handle:"D5DuLP"}],loader:[function(e,n){n.exports=e("G9z0Bl")},{}],12:[function(e,n){function t(e,n){var t=[],o="",i=0;for(o in e)r.call(e,o)&&(t[i]=n(o,e[o]),i+=1);return t}var r=Object.prototype.hasOwnProperty;n.exports=t},{}],13:[function(e,n){function t(e,n,t){n||(n=0),"undefined"==typeof t&&(t=e?e.length:0);for(var r=-1,o=t-n||0,i=Array(0>o?0:o);++r<o;)i[r]=e[n+r];return i}n.exports=t},{}]},{},["G9z0Bl"]);</script> <title>How to Use Twitter Direct Messages for Customer Service Social Media Examiner</title> <link rel="alternate" type="application/rss+xml" title="Social Media Examiner RSS Feed" href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/feed/"/> <link rel="alternate" type="application/atom+xml" title="Social Media Examiner Atom Feed" href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/feed/atom/"/> <link rel="pingback" href="http://www.socialmediaexaminer.com/xmlrpc.php"/> <script src="https://web.archive.org/web/20150624053049js_/http://cdn.socialmediaexaminer.com/wp-content/themes/sme2/js/easytabs.js" type="text/javascript"></script>  <meta name="description" content="Do you use Twitter Direct Messages for business? In this article, you鈥檒l learn how to use Twitter鈥檚 updated direct messages feature."/> <meta name="keywords" content="twitter messaging, twitter customer service, twitter update"/> <link rel="canonical" href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/twitter-direct-messages-for-customer-service/"/>   <meta name="twitter:card" content="summary_large_image"> <meta name="twitter:creator" content="@smexaminer"> <meta name="twitter:site" content="@smexaminer"> <meta name="twitter:title" content="How to Use Twitter Direct Messages for Customer Service"> <meta name="twitter:description" content="Do you use Twitter Direct Messages for business? In this article, you鈥檒l learn how to use Twitter鈥檚 updated direct messages feature."> <meta name="twitter:image:src" content="http://cdn.socialmediaexaminer.com/wp-content/uploads/2015/05/tvb-use-twitter-dm-560.png"> <meta name="twitter:image:width" content="435"> <meta name="twitter:image:height" content="375">  <script type="text/javascript"> window._wpemojiSettings = {"baseUrl":"https:\/\/web.archive.org\/web\/20150624053049\/http:\/\/s.w.org\/images\/core\/emoji\/72x72\/","ext":".png","source":{"concatemoji":"https:\/\/web.archive.org\/web\/20150624053049\/http:\/\/www.socialmediaexaminer.com\/wp-includes\/js\/wp-emoji-release.min.js?ver=4.2.2"}}; !function(a,b,c){function d(a){var c=b.createElement("canvas"),d=c.getContext&&c.getContext("2d");return d&&d.fillText?(d.textBaseline="top",d.font="600 32px Arial","flag"===a?(d.fillText(String.fromCharCode(55356,56812,55356,56807),0,0),c.toDataURL().length>3e3):(d.fillText(String.fromCharCode(55357,56835),0,0),0!==d.getImageData(16,16,1,1).data[0])):!1}function e(a){var c=b.createElement("script");c.src=a,c.type="text/javascript",b.getElementsByTagName("head")[0].appendChild(c)}var f,g;c.supports={simple:d("simple"),flag:d("flag")},c.DOMReady=!1,c.readyCallback=function(){c.DOMReady=!0},c.supports.simple&&c.supports.flag||(g=function(){c.readyCallback()},b.addEventListener?(b.addEventListener("DOMContentLoaded",g,!1),a.addEventListener("load",g,!1)):(a.attachEvent("onload",g),b.attachEvent("onreadystatechange",function(){"complete"===b.readyState&&c.readyCallback()})),f=c.source||{},f.concatemoji?e(f.concatemoji):f.wpemoji&&f.twemoji&&(e(f.twemoji),e(f.wpemoji)))}(window,document,window._wpemojiSettings); </script> <style type="text/css"> img.wp-smiley, img.emoji { display: inline !important; border: none !important; box-shadow: none !important; height: 1em !important; width: 1em !important; margin: 0 .07em !important; vertical-align: -0.1em !important; background: none !important; padding: 0 !important; } </style> <link rel="stylesheet" id="mediaelement-css" href="https://web.archive.org/web/20150624053049cs_/http://cdn.socialmediaexaminer.com/wp-includes/js/mediaelement/mediaelementplayer.min.css?ver=2.16.2" type="text/css" media="all"/> <link rel="stylesheet" id="wp-mediaelement-css" href="https://web.archive.org/web/20150624053049cs_/http://cdn.socialmediaexaminer.com/wp-includes/js/mediaelement/wp-mediaelement.css?ver=4.2.2" type="text/css" media="all"/> <link rel="stylesheet" id="sme-css" href="https://web.archive.org/web/20150624053049cs_/http://cdn.socialmediaexaminer.com/wp-content/themes/sme2/style.css?ver=20140710" type="text/css" media="all"/> <script type="text/javascript" src="https://web.archive.org/web/20150624053049js_/http://www.socialmediaexaminer.com/wp-content/plugins/powerpress/player.min.js?ver=4.2.2"></script> <script type="text/javascript" src="https://web.archive.org/web/20150624053049js_/http://cdn.socialmediaexaminer.com/wp-includes/js/jquery/jquery.js?ver=1.11.2"></script> <script type="text/javascript" src="https://web.archive.org/web/20150624053049js_/http://cdn.socialmediaexaminer.com/wp-includes/js/jquery/jquery-migrate.min.js?ver=1.2.1"></script> <script type="text/javascript" src="https://web.archive.org/web/20150624053049js_/http://www.socialmediaexaminer.com/wp-content/plugins/optin-monster/assets/js/api.js?ver=2.1.7"></script> <script type="text/javascript" src="//web.archive.org/web/20150624053049js_/http://analytics.aweber.com/js/awt_analytics.js?id=5HLT"></script> <style type="text/css"> </style> <script type="text/javascript"> </script> <script type="text/javascript"> window._zem_rp_post_id = '83715'; window._zem_rp_thumbnails = true; window._zem_rp_post_title = 'How+to+Use+Twitter+Direct+Messages+for+Customer+Service'; window._zem_rp_post_tags = ['twitter+direct+message', 'twitter+for+business', 'customer+service', 'twitter+marketing', 'sme+show', 'tom+van+buren', 'twitter', 'twitter+customer+service', 'how+to', 'busi', 'direct', 'custom', 'updat', 'servic', 'articl', 'messag', 'a', 'commun', 'twitter', 'account', 'featur', 'media', 'learn', 'set']; window._zem_rp_static_base_url = 'https://web.archive.org/web/20150624053049/https://content.zemanta.com/static/'; window._zem_rp_wp_ajax_url = 'https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/wp-admin/admin-ajax.php'; window._zem_rp_plugin_version = '1.12'; window._zem_rp_num_rel_posts = '3'; </script> <link rel="stylesheet" href="https://web.archive.org/web/20150624053049cs_/http://www.socialmediaexaminer.com/wp-content/plugins/related-posts-by-zemanta/static/themes/vertical.css?version=1.12"/> <style type="text/css"> .related_post_title { } ul.related_post { } ul.related_post li { } ul.related_post li a { } ul.related_post li img { height:100px!important; }</style>  <script data-cfasync="false" src="//web.archive.org/web/20150624053049js_/http://load.sumome.com/" data-sumo-site-id="45556eaed8da7c2a2a5eecb786700bd9b518e33039281791ff6b8cbf7a181db1" async></script><meta name="TweetButton-title" content="How to Use Twitter Direct Messages for Customer Service"/> <link href="https://plus.google.com/111193894818128580437" rel="publisher"/><script type="text/javascript"> (function() {var po = document.createElement("script"); po.type = "text/javascript"; po.async = true;po.src = "https://web.archive.org/web/20150624053049/https://apis.google.com/js/plusone.js"; var s = document.getElementsByTagName("script")[0]; s.parentNode.insertBefore(po, s); })();</script> <style type="text/css"> #header .wrapper {background:url("https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/images/SME_mastheadSMMS2015-fix-s.png") no-repeat 0 0;} #goHome img {width: 450px; height: 150px; position: absolute; top: 70px; left: 100px; z-index: 200; } a.sme-cta-hit-area {display:block; width:380px; height:173px; position:absolute; top:41px; right:60px; z-index:99;} </style>  <meta property="fb:admins" content="595753755,770696321,100001800308856"/> <meta property="og:site_name" content="Social Media Examiner"/> <meta property="og:title" content="How to Use Twitter Direct Messages for Customer Service"/> <meta itemprop="name" content="How to Use Twitter Direct Messages for Customer Service"/> <meta property="og:url" content="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/twitter-direct-messages-for-customer-service/"/> <meta property="og:type" content="article"/> <meta property="article:published_time" content="2015-05-20T03:00:55+00:00"/> <meta property="article:modified_time" content="2015-06-09T16:33:15+00:00"/> <meta property="og:updated_time" content="2015-06-09T16:33:15+00:00"/> <meta property="article:section" content="How To"/> <meta property="article:publisher" content="http://www.facebook.com/smexaminer"/> <link rel="publisher" href="https://plus.google.com/111193894818128580437"/> <meta property="og:description" content="Do you use Twitter Direct Messages for business? In this article, you鈥檒l learn how to use Twitter鈥檚 updated direct messages feature."/> <meta itemprop="description" content="Do you use Twitter Direct Messages for business? In this article, you鈥檒l learn how to use Twitter鈥檚 updated direct messages feature."/> <meta property="og:image" content="https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/wp-content/uploads/2015/05/tvb-use-twitter-dm-560.png"/> <meta itemprop="image" content="https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/wp-content/uploads/2015/05/tvb-use-twitter-dm-560.png"/>   <script>(function() { var _fbq = window._fbq || (window._fbq = []); if (!_fbq.loaded) { var fbds = document.createElement('script'); fbds.async = true; fbds.src = '//web.archive.org/web/20150624053049/http://connect.facebook.net/en_US/fbds.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(fbds, s); _fbq.loaded = true; } _fbq.push(['addPixelId', '730361447005825']); })(); window._fbq = window._fbq || []; window._fbq.push(['track', 'PixelInitialized', {}]); </script> <noscript><img height="1" width="1" alt="" style="display:none" src="https://web.archive.org/web/20150624053049im_/https://www.facebook.com/tr?id=730361447005825&ev=NoScript"/></noscript>  <script type="text/javascript"> var googletag = googletag || {}; googletag.cmd = googletag.cmd || []; (function() { var gads = document.createElement('script'); gads.async = true; gads.type = 'text/javascript'; var useSSL = 'https:' == document.location.protocol; gads.src = (useSSL ? 'https:' : 'http:') + '//web.archive.org/web/20150624053049/http://www.googletagservices.com/tag/js/gpt.js'; var node = document.getElementsByTagName('script')[0]; node.parentNode.insertBefore(gads, node); })(); </script> <script type="text/javascript"> googletag.cmd.push(function() { googletag.defineSlot('/99805868/SocialMediaExaminer.com-TopSidebar', [[250, 250], [300, 100], [300, 250]], 'div-gpt-ad-1404412809730-0').addService(googletag.pubads()); googletag.pubads().enableSingleRequest(); googletag.enableServices(); }); </script> <script type="text/javascript"> googletag.cmd.push(function() { googletag.defineSlot('/99805868/SocialMediaExaminer.com-LowerSidebar', [[250, 250], [300, 250]], 'div-gpt-ad-1375483303588-0').addService(googletag.pubads()); googletag.pubads().enableSingleRequest(); googletag.enableServices(); }); </script> <script type="text/javascript"> googletag.cmd.push(function() { googletag.defineSlot('/99805868/SocialMediaExaminer.com-EndOfPost', [[250, 250], [300, 250], [336, 280]], 'div-gpt-ad-1404412703560-0').addService(googletag.pubads()); googletag.pubads().enableSingleRequest(); googletag.enableServices(); }); </script> <style type="text/css"> #buddypress .cse .gsc-control-cse, #buddypress .gsc-control-cse { margin: -3px 0 0 3px; padding: 2px 0 0; width: 349px; } #buddypress .gsc-search-button {display:block; border:0; background:none;} #buddypress .gsc-search-button-v2 {position:relative; left:-28px; z-index:1; padding: 6px 40px 6px 0;} #side .gcs-input-box {position:relative; z-index:999;} #side .gsc-input {font-size:13px; background-position:-86px 0 !important; width:220px;} </style>  </head> <body> <div id="container"> <div id="header"> <div class="wrapper"> <div id="menuTop"> <img src="https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/wp-content/themes/sme2/images/sep_top_banana.png" alt="" width="22" height="34"/> <ul id="nav" class="menu"><li id="menu-item-12804" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-12804"><a title="Social Media Examiner main page" href="/web/20150624053049/http://www.socialmediaexaminer.com/">Home</a></li> <li id="menu-item-12822" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-12822"><a title="Get our future articles via email" href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/subscribe/">Free Updates</a></li> <li id="menu-item-23650" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-23650"><a title="Check out our shows" href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/podcasts/">Podcasts</a></li> <li id="menu-item-83294" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-83294"><a title="Social Media Marketing Society" href="https://web.archive.org/web/20150624053049/http://www.on2url.com/app/adtrack.asp?MerchantID=75795&AdID=737943">Society</a></li> <li id="menu-item-65273" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-65273"><a title="Discover more about Social Media Marketing World" href="https://web.archive.org/web/20150624053049/http://bit.ly/1w6f5Aq">Conference</a></li> <li id="menu-item-12806" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-12806"><a title="Check out these social media events" href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/upcoming-events/">Events</a></li> <li id="menu-item-17470" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-17470"><a title="Get our latest Social Media Marketing Industry Report" href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/social-media-marketing-industry-report-2015/">Reports</a></li> <li id="menu-item-12807" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-12807"><a title="To help you get started with social media" href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/getting-started/">Starting</a></li> <li id="menu-item-12808" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-12808"><a title="All about Social Media Examiner" href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/about/">About</a></li> </ul> </div> <div id="goHome"><a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/"><img src="https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/wp-content/themes/sme2/images/x.gif" alt="Social Media Examiner"/></a></div> <a class="sme-cta-hit-area" href="https://web.archive.org/web/20150624053049/http://www.on2url.com/app/adtrack.asp?MerchantID=75795&AdID=737899" rel="nofollow" target="_blank"></a> </div> </div> <div id="main"> <div class="wrapper"> <div id="content"> <div id="frame"> <div id="single"> <h1>How to Use Twitter Direct Messages for Customer Service</h1> <p class="postmetadata">By <a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/author/tom-vanburen/" title="Posts by Tom VanBuren" rel="author">Tom VanBuren</a><br/>Published <span class="datetime">May 20, 2015 </span><script src="https://web.archive.org/web/20150624053049js_/http://cdn.printfriendly.com/printfriendly.js" type="text/javascript"></script><a href="<http://www.printfriendly.com>http://www.printfriendly.com" onclick="window.print(); return false;" title="Printer Friendly"><img style="border:none;" src="https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/images/print-button.gif" alt="Printer-Friendly"/></a></p> <div class="TweetButton_button" style="float: right; margin-left: 10px;"><a href="https://web.archive.org/web/20150624053049/https://twitter.com/share" class="twitter-share-button" data-url="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/twitter-direct-messages-for-customer-service/" data-text="How to Use Twitter Direct Messages for Customer Service" data-count="vertical" data-via="smexaminer" data-lang="en" data-related="customer+service,sme+show,tom+van+buren,twitter,twitter+customer+service,twitter+direct+message,twitter+for+business,twitter+marketing">Tweet</a><br/> <script>!function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//web.archive.org/web/20150624053049/http://platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs");</script></div> <p><a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/category/how-to/" target="_blank"><img class="alignright" style="margin-left: 5px; margin-right: 5px;" title="social media how to" src="https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/images/how-to-pose.png" alt="social media how to" width="190" height="166"/></a>Do you use Twitter for business?</p> <p>Want to improve communication with customers?</p> <p>Twitter鈥檚 recent tweaks to its direct message feature make it easier for users to reach you directly.</p> <p>In this article you鈥檒l learn how to <strong>use Twitter鈥檚 updated direct messages feature to improve communication with your customers</strong>.</p> <div style="width: 490px" class="wp-caption alignnone"><img src="https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/wp-content/uploads/2015/05/tvb-use-twitter-dm-480.png" alt="use twitter direct messages for customer service" width="480" height="250"/><p class="wp-caption-text">Discover how to use Twitter’s direct messages for customer service.</p></div> <p><span id="more-83715"></span></p> <h3>Listen to this article:</h3> <div class="powerpress_player" id="powerpress_player_3814">  <audio class="wp-audio-shortcode" id="audio-83715-1" preload="none" style="width: 100%; visibility: hidden;" controls="controls"><source type="audio/mpeg" src="https://web.archive.org/web/20150624053049im_/http://traffic.libsyn.com/smeshow/SocialMediaExaminer-107.mp3?_=1"/><a href="https://web.archive.org/web/20150624053049/http://traffic.libsyn.com/smeshow/SocialMediaExaminer-107.mp3">http://traffic.libsyn.com/smeshow/SocialMediaExaminer-107.mp3</a></audio></div> <p class="powerpress_links powerpress_links_mp3">Listen now: <a href="https://web.archive.org/web/20150624053049/http://traffic.libsyn.com/smeshow/SocialMediaExaminer-107.mp3" class="powerpress_link_pinw" target="_blank" title="Play in new window" onclick="return powerpress_pinw('83715-sme-show');" rel="nofollow">Play in new window</a> | <a href="https://web.archive.org/web/20150624053049/http://traffic.libsyn.com/smeshow/SocialMediaExaminer-107.mp3" class="powerpress_link_d" title="Download" rel="nofollow" download="SocialMediaExaminer-107.mp3">Download</a> | <a href="#" class="powerpress_link_e" title="Embed" onclick="return powerpress_show_embed('83715-sme-show');" rel="nofollow">Embed</a></p> <h3>How Twitter’s Direct Messages Work</h3> <p>With Twitter’s recent updates, you can set up your account to receive direct messages from any Twitter users, whether or not you follow those users.</p> <p>Previously, <a href="https://web.archive.org/web/20150624053049/https://about.twitter.com/directmessages" target="_blank">direct messaging</a> was impractical for <a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/offer-great-customer-service-with-social-media/" target="_blank">customer service</a> because you could only send direct messages to users who followed you. This created a barrier between users seeking <a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/exceptional-customer-service-on-twitter/" target="_blank">customer service</a> via Twitter and businesses providing it. Unless your account and the user’s account followed each other, the conversation was stalled before it ever began.</p> <p>Now, you can <strong>opt to receive direct messages from anyone</strong>. This feature is turned off by default, so you have to <strong>go to your <a href="https://web.archive.org/web/20150624053049/https://twitter.com/settings/security" target="_blank">Security and Privacy settings</a> to manually switch it on</strong>.</p> <div style="width: 490px" class="wp-caption alignnone"><img src="https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/wp-content/uploads/2015/05/tvb-direct-message-optin.png" alt="twitter direct message optin" width="480" height="121"/><p class="wp-caption-text">You must change your settings to take advantage of Twitter’s new direct message policy.</p></div> <h3>Use Direct Messages for聽Customer Service</h3> <p>If you want to provide the best possible <a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/customer-service-on-social-media/" target="_blank">customer service on social</a>, consider enabling this feature. With it turned on, any fan, follower or curious customer can send you a direct message without you following him or her first. This streamlines communication with customers and empowers users who want to reach you directly.</p> <p>Twitter’s new direct message capabilities are especially perfect for social customer service when providing support is contingent on sharing personal information.</p> <p>For example, if users report issues on Twitter or have a question about which you need more information, you can <strong>invite customers聽to direct message you with details that they don’t feel comfortable posting publicly</strong>.</p> <p>As with any new feature, there are pros and cons to using it for your business. Here’s a look at how Twitter’s Direct Messages feature can help improve customer communication, and how it could potentially harm customer relationships.</p> <div style="width: 490px" class="wp-caption alignnone"><img src="https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/wp-content/uploads/2015/05/tvb-dm-invite-response.png" alt="deltaassist direct message invite response" width="480" height="208"/><p class="wp-caption-text">Users may be more comfortable sharing sensitive or personal information via direct message.</p></div> <h3>Invite Customers to Direct Message You</h3> <p>Here are a few advantages of inviting customers to direct message you, rather than direct messaging them yourself.</p> <p><strong>Your Message Is Less Likely to Fall Through the Cracks</strong></p> <p>If users reach out to you via an @reply, they typically expect an @reply in return. (Just like if you send someone an email, you expect a return email, not a phone call.)</p>  <div style="float:left;margin:10px 10px 10px 0;"> <a href="https://web.archive.org/web/20150624053049/http://www.on2url.com/app/adtrack.asp?MerchantID=75795&AdID=737900" target="_blank"><img src="https://web.archive.org/web/20150624053049im_/http://society.socialmediaexaminer.com/images/Society-560x467b.jpg" width="560" height="467"/></a> </div> <p>Because users who tweet an @reply may not be expecting a direct message in return, they might not notice if you send one, or they could receive so much direct message spam that they habitually ignore their Twitter inbox. To avoid this, invite the customer to direct message you.</p> <p><strong>Customers See You Addressing the Issue</strong></p> <p>If you respond to an @reply via direct message, casual observers may think you’re ignoring the customer’s issue.聽Even if it’s better to continue the conversation in private, creating a public record of your initial reply shows others that you respond to inquiries in a timely manner.</p> <div style="width: 490px" class="wp-caption alignnone"><img src="https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/wp-content/uploads/2015/05/tvb-sprintcare-dm.png" alt="twitter direct message invite" width="480" height="347"/><p class="wp-caption-text">Asking customers to direct message you lets everyone know you’re working to resolve the issue.</p></div> <h3>Use聽Direct Messages Carefully</h3> <p>The ability to send direct messages to Twitter users who have opted into the new feature is a tempting marketing opportunity for businesses.</p> <p>In theory, you could send users direct messages almost as often as you send emails. You could privately deliver promos, invites, announcements and more to previously inaccessible users. Using direct messages for this kind of marketing is bad form, however.</p> <p>Sending users unsolicited marketing material via direct message is different from sending them marketing emails. When users give you their email address, they might opt to receive materials like marketing messages and newsletters. There is no equivalent for that process on Twitter, so users can’t give you explicit permission to contact them via direct message with unsolicited marketing.</p> <p>Using direct messages to send automated or marketing material can have negative consequences. Here are two聽ways that it could potentially harm your business.</p> <div style="width: 490px" class="wp-caption alignnone"><img src="https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/wp-content/uploads/2015/05/tvb-caution-shutterstock-126382220.jpg" alt="caution shutterstock 126382220" width="480" height="525"/><p class="wp-caption-text">Tread carefully when you use direct messaging for marketing. Image: Shutterstock.</p></div> <p><strong>Users May Block Your Account</strong></p> <p>Twitter users are outspoken about their dislike for impersonal direct messages. In fact, automated direct messages are the <a href="https://web.archive.org/web/20150624053049/http://blog.hubspot.com/marketing/things-you-didnt-know-you-were-doing-wrong-on-twitter" target="_blank">number-one reason</a> given by users for unfollowing an account.</p> <p>In the past, users who received unwanted direct messages could simply unfollow the account sending them. Now, if users have opted to receive direct messages from anyone, they can’t just unfollow the account as a solution. Unless they opt out altogether, the only way for those users to prevent unwanted direct messages from filling their inbox is to <a href="https://web.archive.org/web/20150624053049/https://support.twitter.com/articles/117063-blocking-users-on-twitter" target="_blank">block the account sending them</a>.</p> <p>If they block your account, they wouldn’t just be unfollowing you; they wouldn’t be able to see your tweets at all, and you wouldn’t be able to see theirs. So a Twitter user who has a negative impression of your brand would have the power to tweet about you without your being able to respond (or even knowing that it’s happening).</p> <p><strong>Your Messages May Be Flagged as Spam</strong></p> <p>The other serious repercussion to sending unwanted direct messages is that the recipients may <a href="https://web.archive.org/web/20150624053049/https://support.twitter.com/articles/20170408-reporting-a-tweet-or-direct-message-for-violations" target="_blank">flag your messages as spam</a>, reporting them to Twitter.</p> <div style="width: 490px" class="wp-caption alignnone"><img src="https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/wp-content/uploads/2015/05/tvb-spam.jpg" alt="marking a users message as spam" width="480" height="211"/><p class="wp-caption-text">Avoid sending messages that could be construed as spam.</p></div> <p>Naturally, this doesn’t reflect well on your Twitter account, especially if your messages are flagged on a regular basis. The best way to avoid being flagged as spam is to stop sending unexpected messages, particularly promotional ones.</p> <p><strong>In Closing</strong></p> <p>Because Twitter’s change to its direct message policy is relatively new, it remains to be seen how it will affect overall direct messaging habits, and whether it will become a popular way for users to seek out customer service.</p> <p>For now, all you can do is opt into receiving direct messages from anyone and keep a close eye on your inbox. There could be significant differences in how frequently you receive messages, so be prepared.</p> <p><strong>What do you think? Do you use Twitter Direct Messages? Do you see users taking advantage of direct messages for social customer service? Are the increased risks for spam worth the benefits?</strong> Please share your thoughts in the comments below.</p> <h5 style="text-align: right;"><a href="https://web.archive.org/web/20150624053049/http://www.shutterstock.com/pic-126382220/stock-photo-yellow-traffic-sign-caution-isolated-on-white-background.html" target="_blank">Caution sign photo</a> from Shutterstock.</h5> <div style="font-size:0px;height:0px;line-height:0px;margin:0;padding:0;clear:both"></div> <div class="zem_rp_wrap zem_rp_th_vertical" id="zem_rp_first"><div class="zem_rp_content"><h3 class="related_post_title">Related Posts</h3><ul class="related_post zem_rp"><li data-position="0" data-poid="in-82836" data-post-type="none"><a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/twitter-direct-messages-news/" class="zem_rp_thumbnail"><img src="https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/wp-content/uploads/2014/09/ck-this-week-in-social-media.png" alt="Twitter Direct Messages: This Week in Social Media" width="150" height="100"/></a><a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/twitter-direct-messages-news/" class="zem_rp_title">Twitter Direct Messages: This Week in Social Media</a></li><li data-position="1" data-poid="in-82609" data-post-type="none"><a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/getting-started-with-twitter-marketing/" class="zem_rp_thumbnail"><img src="https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/wp-content/uploads/2015/04/ig-7-tips-twitter-marketing-560.png" alt="7 Tips for Getting Started With Twitter Marketing" width="150" height="100"/></a><a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/getting-started-with-twitter-marketing/" class="zem_rp_title">7 Tips for Getting Started With Twitter Marketing</a></li><li data-position="2" data-poid="in-80246" data-post-type="none"><a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/twitter-chats-can-benefit-your-business/" class="zem_rp_thumbnail"><img src="https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/wp-content/uploads/2015/03/jc-twitter-chats-560.png" alt="8 Ways Twitter Chats Can Benefit Your Business" width="150" height="100"/></a><a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/twitter-chats-can-benefit-your-business/" class="zem_rp_title">8 Ways Twitter Chats Can Benefit Your Business</a></li></ul></div></div> <div id="fb-root"></div> <script>(function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = "//web.archive.org/web/20150624053049/http://connect.facebook.net/en_US/sdk.js#xfbml=1&appId=167506593384213&version=v2.0"; fjs.parentNode.insertBefore(js, fjs); }(document, 'script', 'facebook-jssdk'));</script> <div class="fb-like" data-layout="standard" data-action="like" data-show-faces="true" data-share="true"></div> <h6><p class="tags">Tags: <a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/tag/customer-service/" rel="tag">customer service</a>, <a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/tag/sme-show/" rel="tag">sme show</a>, <a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/tag/tom-van-buren/" rel="tag">tom van buren</a>, <a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/tag/twitter/" rel="tag">twitter</a>, <a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/tag/twitter-customer-service/" rel="tag">twitter customer service</a>, <a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/tag/twitter-direct-message/" rel="tag">twitter direct message</a>, <a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/tag/twitter-for-business/" rel="tag">twitter for business</a>, <a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/tag/twitter-marketing/" rel="tag">twitter marketing</a></p></h6> </div> <div id="infoAuthor"> <div class="avatar"><img alt="" src="https://web.archive.org/web/20150624053049im_/http://2.gravatar.com/avatar/e5c19841a5622dac704c1d9ecf96981a?s=80&d=mm&r=g" srcset="https://web.archive.org/web/20150624053049im_/http://2.gravatar.com/avatar/e5c19841a5622dac704c1d9ecf96981a?s=160&d=mm&r=g 2x" class="avatar avatar-80 photo" height="80" width="80"/></div> <p class="author"><span class="title">About the Author</span>, <a href="https://web.archive.org/web/20150624053049/http://tomvanburen.com/">Tom VanBuren</a></p> <p>Tom VanBuren is the content and social media manager for <a href="https://web.archive.org/web/20150624053049/http://meetedgar.com/blog">MeetEdgar.com</a>, where he writes about social media and online marketing. <strong>Other posts by</strong> <a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/author/tom-vanburen/" title="Posts by Tom VanBuren" rel="author">Tom VanBuren</a> »</p></p> </div> </div> <div class="wrapperPost"> <br/> <div id="newsSubscribe"> <form method="post" action="https://web.archive.org/web/20150624053049/http://www.aweber.com/scripts/addlead.pl"> <input type="text" name="name" class="text" id="subscribeName" onblur="if (this.value == '') {this.value = 'Enter your name';}" onfocus="if (this.value == 'Enter your name') {this.value = '';}" value="Enter your name" size="24"/><br/> <input type="text" name="from" class="text" id="subscribeEmail" onblur="if (this.value == '') {this.value = 'Email';}" onfocus="if (this.value == 'Email') {this.value = '';}" value="Email" size="24"/><br/> <input type="hidden" name="meta_web_form_id" value="1014349059"/> <input type="hidden" name="meta_split_id" value=""/> <input type="hidden" name="unit" value="smexaminer"/> <input type="hidden" name="redirect" value="http://www.socialmediaexaminer.com/thank-you/" id="redirect_021701013c65d013c4b961ed1ea81461"/> <input type="hidden" name="meta_redirect_onlist" value=""/> <input type="hidden" name="meta_adtracking" value="Bottom"/> <input type="hidden" name="meta_message" value="1"/> <input type="hidden" name="meta_required" value="from"/> <input type="hidden" name="meta_forward_vars" value="0"/> <input type="image" name="Submit" src="https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/wp-content/themes/sme2/images/x.gif" alt="" id="subscribeSubmit"/><span class="more"><a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/subscribe/"><img src="https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/wp-content/themes/sme2/images/x.gif" alt="More Info"/></a></span> </form> </div>  <div class="post-comments"> <div id="disqus_thread"> <div id="dsq-content"> <ul id="dsq-comments"> <li class="comment even thread-even depth-1" id="dsq-comment-242180"> <div id="dsq-comment-header-242180" class="dsq-comment-header"> <cite id="dsq-cite-242180"> http://www.mybusinesspresence.com/ <span id="dsq-author-user-242180">Karen Clark</span> </cite> </div> <div id="dsq-comment-body-242180" class="dsq-comment-body"> <div id="dsq-comment-message-242180" class="dsq-comment-message"><p>The spam factor is scary to me. It will be interesting to see how this plays out. But I LOVE the idea of being able to tell a follower to DM me with more info. I think that will be very helpful and encourage more personalized communication going that direction.</p> </div> </div> </li> <li class="comment odd alt thread-odd thread-alt depth-1" id="dsq-comment-242185"> <div id="dsq-comment-header-242185" class="dsq-comment-header"> <cite id="dsq-cite-242185"> http://writespeaksell.com <span id="dsq-author-user-242185">Jeannette Paladino</span> </cite> </div> <div id="dsq-comment-body-242185" class="dsq-comment-body"> <div id="dsq-comment-message-242185" class="dsq-comment-message"><p>I intend to allow direct messages, but I hope members don’t start spamming me with all kinds of offers. I do think it’s a great improvement and will help customers to reach their utilities and other service providers directly and vice versa. I’ve gotten great customer service when I went to the Twitter customer service account vs. trying to connect by phone or email.</p> </div> </div> </li> <li class="comment even thread-even depth-1" id="dsq-comment-242187"> <div id="dsq-comment-header-242187" class="dsq-comment-header"> <cite id="dsq-cite-242187"> <span id="dsq-author-user-242187">Dany Bravo</span> </cite> </div> <div id="dsq-comment-body-242187" class="dsq-comment-body"> <div id="dsq-comment-message-242187" class="dsq-comment-message"><p>For business it is very helpful but for individuals it will be very irritating, receiving DM daily from different companies. There must be some rules and regulations to control and monitor it.</p> </div> </div> </li> <li class="comment odd alt thread-odd thread-alt depth-1" id="dsq-comment-242191"> <div id="dsq-comment-header-242191" class="dsq-comment-header"> <cite id="dsq-cite-242191"> <span id="dsq-author-user-242191">Roberto Nagel</span> </cite> </div> <div id="dsq-comment-body-242191" class="dsq-comment-body"> <div id="dsq-comment-message-242191" class="dsq-comment-message"><p>Question: If – in a service situation – you ask a customer to DM you,<br/> can you then DM the response back? Or does the recipient need to have<br/> this function activated as well?</p> </div> </div> </li> <li class="comment even thread-even depth-1" id="dsq-comment-242197"> <div id="dsq-comment-header-242197" class="dsq-comment-header"> <cite id="dsq-cite-242197"> <span id="dsq-author-user-242197">Kristina Hughes</span> </cite> </div> <div id="dsq-comment-body-242197" class="dsq-comment-body"> <div id="dsq-comment-message-242197" class="dsq-comment-message"><p>Twitter direct message method is really helpful to contact with the potential customers of business industries.. Mention the twitter name first in the comment section and write a brief description about your business..</p> </div> </div> </li> <li class="comment odd alt thread-odd thread-alt depth-1" id="dsq-comment-242199"> <div id="dsq-comment-header-242199" class="dsq-comment-header"> <cite id="dsq-cite-242199"> <span id="dsq-author-user-242199">Jim Shaffer</span> </cite> </div> <div id="dsq-comment-body-242199" class="dsq-comment-body"> <div id="dsq-comment-message-242199" class="dsq-comment-message"><p>Sounds like a solution looking for a problem. Our clients call, email or text. All are working fine.</p> </div> </div> </li> <li class="comment even thread-even depth-1" id="dsq-comment-242212"> <div id="dsq-comment-header-242212" class="dsq-comment-header"> <cite id="dsq-cite-242212"> <span id="dsq-author-user-242212">treb072410</span> </cite> </div> <div id="dsq-comment-body-242212" class="dsq-comment-body"> <div id="dsq-comment-message-242212" class="dsq-comment-message"><p>Thanks for sharing Tom. Great information you shared here..</p> </div> </div> </li> <li class="comment odd alt thread-odd thread-alt depth-1" id="dsq-comment-242217"> <div id="dsq-comment-header-242217" class="dsq-comment-header"> <cite id="dsq-cite-242217"> http://tomvanburen.com <span id="dsq-author-user-242217">Tom VanBuren</span> </cite> </div> <div id="dsq-comment-body-242217" class="dsq-comment-body"> <div id="dsq-comment-message-242217" class="dsq-comment-message"><p>It definitely seems like the risk factor is higher for the average user than it is for, say, a business — which makes it all the more important that businesses not abuse the system!</p> </div> </div> </li> <li class="comment even thread-even depth-1" id="dsq-comment-242218"> <div id="dsq-comment-header-242218" class="dsq-comment-header"> <cite id="dsq-cite-242218"> http://tomvanburen.com <span id="dsq-author-user-242218">Tom VanBuren</span> </cite> </div> <div id="dsq-comment-body-242218" class="dsq-comment-body"> <div id="dsq-comment-message-242218" class="dsq-comment-message"><p>Thanks!</p> </div> </div> </li> <li class="comment odd alt thread-odd thread-alt depth-1" id="dsq-comment-242219"> <div id="dsq-comment-header-242219" class="dsq-comment-header"> <cite id="dsq-cite-242219"> http://tomvanburen.com <span id="dsq-author-user-242219">Tom VanBuren</span> </cite> </div> <div id="dsq-comment-body-242219" class="dsq-comment-body"> <div id="dsq-comment-message-242219" class="dsq-comment-message"><p>Certain businesses/industries will definitely get more use out of it than others. Some businesses field so many CS/support requests on social that they have specific handles just for that purpose – I can see this streamlining the process for them quite a bit, particularly if/when it requires asking the user for information and details they’d probably rather not tweet out loud. (And then for some businesses, they may change their settings and almost never use the feature at all.)</p> </div> </div> </li> <li class="comment even thread-even depth-1" id="dsq-comment-242220"> <div id="dsq-comment-header-242220" class="dsq-comment-header"> <cite id="dsq-cite-242220"> http://tomvanburen.com <span id="dsq-author-user-242220">Tom VanBuren</span> </cite> </div> <div id="dsq-comment-body-242220" class="dsq-comment-body"> <div id="dsq-comment-message-242220" class="dsq-comment-message"><p>Good question! We tested it out, and it looks like if a user DMs you first, even if they don’t follow you AND they haven’t opted in the receive DMs from people they don’t follow, you WILL be able to message them back.</p> </div> </div> </li> <li class="comment odd alt thread-odd thread-alt depth-1" id="dsq-comment-242266"> <div id="dsq-comment-header-242266" class="dsq-comment-header"> <cite id="dsq-cite-242266"> <span id="dsq-author-user-242266">relesol</span> </cite> </div> <div id="dsq-comment-body-242266" class="dsq-comment-body"> <div id="dsq-comment-message-242266" class="dsq-comment-message"><p>Thanks for sharing about of twitter and it is useful and helpful..</p> </div> </div> </li> <li class="comment even thread-even depth-1" id="dsq-comment-242337"> <div id="dsq-comment-header-242337" class="dsq-comment-header"> <cite id="dsq-cite-242337"> <span id="dsq-author-user-242337">Valentina Portnova</span> </cite> </div> <div id="dsq-comment-body-242337" class="dsq-comment-body"> <div id="dsq-comment-message-242337" class="dsq-comment-message"><p>Thank you very much!<br/> I’ll try to think of the variable is Gift Shop!</p> </div> </div> </li> <li class="comment odd alt thread-odd thread-alt depth-1" id="dsq-comment-242465"> <div id="dsq-comment-header-242465" class="dsq-comment-header"> <cite id="dsq-cite-242465"> <span id="dsq-author-user-242465">miller</span> </cite> </div> <div id="dsq-comment-body-242465" class="dsq-comment-body"> <div id="dsq-comment-message-242465" class="dsq-comment-message"><p>i hope make friends with working in social media.add me my skype is <a href="https://web.archive.org/web/20150624053049/mailto:faceeboohao@hotmail.com">faceeboohao@hotmail.com</a></p> </div> </div> </li> <li class="comment even thread-even depth-1" id="dsq-comment-242532"> <div id="dsq-comment-header-242532" class="dsq-comment-header"> <cite id="dsq-cite-242532"> <span id="dsq-author-user-242532">Brian Dane</span> </cite> </div> <div id="dsq-comment-body-242532" class="dsq-comment-body"> <div id="dsq-comment-message-242532" class="dsq-comment-message"><p>yeah I had way too many times where my cable company have done that and then stopped responding in the middle of trying to solve a matter, if you are going to use this follow through all the way, and free me from your “I am sorry you had a bad experience bla la bla” patronising tone.</p> </div> </div> </li> </ul> </div> </div> <script type="text/javascript"> var disqus_url = 'https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/twitter-direct-messages-for-customer-service/'; var disqus_identifier = '83715 http://www.socialmediaexaminer.com/?p=83715'; var disqus_container_id = 'disqus_thread'; var disqus_shortname = 'smexaminer'; var disqus_title = "How to Use Twitter Direct Messages for Customer Service"; var disqus_config_custom = window.disqus_config; var disqus_config = function () { /* All currently supported events: onReady: fires when everything is ready, onNewComment: fires when a new comment is posted, onIdentify: fires when user is authenticated */ this.language = ''; this.callbacks.onReady.push(function () { // sync comments in the background so we don't block the page var script = document.createElement('script'); script.async = true; script.src = '?cf_action=sync_comments&post_id=83715'; var firstScript = document.getElementsByTagName('script')[0]; firstScript.parentNode.insertBefore(script, firstScript); }); if (disqus_config_custom) { disqus_config_custom.call(this); } }; (function() { var dsq = document.createElement('script'); dsq.type = 'text/javascript'; dsq.async = true; dsq.src = '//' + disqus_shortname + '.disqus.com/embed.js'; (document.getElementsByTagName('head')[0] || document.getElementsByTagName('body')[0]).appendChild(dsq); })(); </script> </div>  </div> </div> <div id="side"> <div id="sidebar-browse-search"> <ul id="sidebar-browse-cat"> <li> <a class="browse-cat-title" href="javascript:;">Browse Categories</a> <ul> <li class="cat-item cat-item-3"><a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/category/case-studies/" title="Social media case studies to show you how other businesses are using social media successfully to find leads, increase sales and improve branding.">Case Studies</a> </li> <li class="cat-item cat-item-5"><a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/category/expert-interviews/" title="Expert interviews of professionals using social media and leading social media experts. You'll get insights into current social media best practices and what's working in social media today.">Expert Interviews</a> </li> <li class="cat-item cat-item-1"><a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/category/how-to/" title="Social media "how to" articles to explain how to use social media tools like Facebook, Twitter, LinkedIn and Google+. You'll learn what you need to find leads, increase sales and improve branding.">How To</a> </li> <li class="cat-item cat-item-7639"><a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/category/podcast-episodes/" title="The Social Media Marketing podcast is a show from Social Media Examiner. It鈥檚 designed to help busy marketers and business owners discover what works with social media marketing. The show format is on-demand talk radio (also known as podcasting).">Podcast</a> </li> <li class="cat-item cat-item-7"><a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/category/research/" title="Social media research explained to help you improve your social media marketing.">Research</a> </li> <li class="cat-item cat-item-4"><a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/category/reviews/" title="Reviews of social media platforms and tools to help you decide what to include in your social media marketing strategy and tactics.">Reviews</a> </li> <li class="cat-item cat-item-8"><a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/category/tools/" title="Social media tools for successful social media marketing. Learn about the different tools you need to implement the right social media program for your business.">Tools</a> </li> <li class="cat-item cat-item-154"><a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/category/videos/" title="Social media videos to discover everything you need to know about social media and how to use social media marketing for your business.">Videos</a> </li> <li class="cat-item cat-item-2827"><a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/category/view-points/" title="Here are view points from social media practitioners on how to improve our social media marketing.">View Points</a> </li> <li class="cat-item cat-item-10747"><a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/category/weekly/" title="Discover the latest news in the world of social media">Weekly News</a> </li> </ul> </li> </ul> <script> (function() { var cx = '016046691258766198098:y2scmfnwt_0'; var gcse = document.createElement('script'); gcse.type = 'text/javascript'; gcse.async = true; gcse.src = (document.location.protocol == 'https:' ? 'https:' : 'http:') + '//web.archive.org/web/20150624053049/http://www.google.com/cse/cse.js?cx=' + cx; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(gcse, s); })(); </script> <gcse:search></gcse:search> </div> <div id="sme_aweber_widget-3" class="widget widget_sme_aweber_widget"><div class="inner"> <form method="post" action="https://web.archive.org/web/20150624053049/http://www.aweber.com/scripts/addlead.pl"> <div align="left"> <input type="hidden" name="meta_web_form_id" value="1014349059"> <input type="hidden" name="meta_split_id" value=""> <input type="hidden" name="unit" value="smexaminer"> <input type="hidden" name="redirect" value="http://www.socialmediaexaminer.com/thank-you/" id="redirect_021701013c65d013c4b961ed1ea81461"> <input type="hidden" name="meta_redirect_onlist" value=""> <input type="hidden" name="meta_adtracking" value="Sidebar"> <input type="hidden" name="meta_message" value="1"> <input type="hidden" name="meta_required" value="from"> <input type="hidden" name="meta_forward_vars" value="0"> <table width="311" border="0" cellspacing="0" cellpadding="0" height="189"> <tr> <td background="https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/images/newsletter-signup.png"> <table width="309" border="0" cellspacing="0" cellpadding="0" height="187"> <tr height="65"> <td width="14" height="65"><input type="image" src="https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/images/spacer.gif" alt="" height="14" width="14"></td> <td height="65"><input type="image" src="https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/images/spacer.gif" alt="" height="65" width="65"></td> <td width="10" height="65"><input type="image" src="https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/images/spacer.gif" alt="" height="10" width="10"></td> </tr> <tr> <td width="10"></td> <td><input type="text" name="name" class="text" onblur="if (this.value == '') {this.value = 'Enter your name';}" onfocus="if (this.value == 'Enter your name') {this.value = '';}" value="Enter your name" size="24"><br><br> <input type="text" name="from" class="text" onblur="if (this.value == '') {this.value = 'Email';}" onfocus="if (this.value == 'Email') {this.value = '';}" value="Email" size="24"></td> <td width="10"></td> </tr> <tr height="50"> <td width="10" height="50"></td> <td valign="top" height="50"> <div align="left"> <table width="214" border="0" cellspacing="0" cellpadding="0" height="30"> <tr> <td width="150"><input type="image" name="Submit" src="https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/images/spacer.gif" alt="" height="30" width="148"></td> <td><a href="https://web.archive.org/web/20150624053049/http://socialmediaexaminer.com/subscribe/"><img src="https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/images/spacer.gif" alt="" border="0" height="30" width="54"/></a></td> <td></td> </tr> </table> </div> </td> <td width="10" height="50"></td> </tr> </table> </td> </tr> </table> </div> </form>  </div><div class="widget_footer"></div></div><div id="text-2" class="widget widget_text"><div class="inner"> <div class="textwidget"> <div id="div-gpt-ad-1404412809730-0"> <script type="text/javascript"> googletag.cmd.push(function() { googletag.display('div-gpt-ad-1404412809730-0'); }); </script> </div></div> </div><div class="widget_footer"></div></div><div id="text-3" class="widget widget_text"><div class="inner"> <div class="textwidget"><iframe src="//web.archive.org/web/20150624053049if_/http://www.facebook.com/plugins/like.php?href=https%3A%2F%2Ffacebook.com%2Fsmexaminer&width&layout=standard&action=like&show_faces=false&share=false&height=24&appId=167506593384213" scrolling="no" frameborder="0" style="border:none; overflow:hidden; height:24px;" allowtransparency="true"></iframe></div> </div><div class="widget_footer"></div></div><div id="text-4" class="widget widget_text"><div class="inner"> <div class="textwidget"><a href="https://web.archive.org/web/20150624053049/https://twitter.com/smexaminer" class="twitter-follow-button" data-show-count="true">Follow @smexaminer</a> <script>!function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//web.archive.org/web/20150624053049/http://platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs");</script><br><br> <div class="g-follow" data-annotation="bubble" data-height="20" data-href="//plus.google.com/111193894818128580437" data-rel="publisher"></div><br><br> <script src="https://web.archive.org/web/20150624053049js_/http://platform.linkedin.com/in.js" type="text/javascript"></script> <script type="IN/FollowCompany" data-id="576649" data-counter="right"></script> <script src="https://web.archive.org/web/20150624053049js_/https://apis.google.com/js/plusone.js"></script></br></br> <a data-pin-do="buttonFollow" href="https://web.archive.org/web/20150624053049/http://www.pinterest.com/smexaminer/" target="_blank">Pinterest</a>  <script type="text/javascript" async src="//web.archive.org/web/20150624053049js_/http://assets.pinterest.com/js/pinit.js"></script> </div> </div><div class="widget_footer"></div></div><div id="text-7" class="widget widget_text"><div class="inner"> <div class="textwidget"><a href="https://web.archive.org/web/20150624053049/http://socialmediaexaminer.com/podcast/"><img src="https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/images/podcast_sidead.gif" alt="Check out the Social Media Marketing Podcast!" border="0"/></a><br/></div> </div><div class="widget_footer"></div></div><div id="text-36" class="widget widget_text"><div class="inner"> <div class="textwidget"><a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/social-media-marketing-industry-report-2015/"><img src="https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/images/sme_industryreport2015.gif" alt="Get the 7th annual Social Media Marketing Industry Report" border="0"/></a><br/></div> </div><div class="widget_footer"></div></div><div id="text-5" class="widget widget_text"><div class="inner"> <div class="textwidget"><a href="https://web.archive.org/web/20150624053049/http://socialmediaexaminer.com/podcasts/"><img src="https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/images/smeshow_sidead.png" alt="Check out the Social Media Examiner Show!" border="0"/></a><br/></div> </div><div class="widget_footer"></div></div><div id="text-8" class="widget widget_text"><div class="inner"> <div class="textwidget"> <script type="text/javascript"> (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://web.archive.org/web/20150624053049/https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })(); </script> </div> </div><div class="widget_footer"></div></div> </div> <div class="cleaner"> </div> </div> </div> <div class="AW-Form-663594360"></div> <script type="text/javascript">(function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = "https://web.archive.org/web/20150624053049/http://forms.aweber.com/form/60/663594360.js"; fjs.parentNode.insertBefore(js, fjs); }(document, "script", "aweber-wjs-gecjm9i55")); </script> <div id="footer"> <div class="wrapper"> <p class="copy">Copyright © 2015 Social Media Examiner®. All Rights Reserved. <a style="color:#fff;" rel="nofollow" href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/terms-of-use/">Terms of Use</a>. </p> <div id="icUpdatesF"><a href="https://web.archive.org/web/20150624053049/http://twitter.com/smexaminer"><img src="https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/wp-content/themes/sme2/images/updates_twitter_f.png" alt=""/></a><a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/subscribe/"><img src="https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/wp-content/themes/sme2/images/updates_email_f.png" alt=""/></a><a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/feed/" rel="nofollow"><img src="https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/wp-content/themes/sme2/images/updates_rss_f.png" alt=""/></a></div> <div id="goHomeFooter"><a href="https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/" rel="nofollow"><img src="https://web.archive.org/web/20150624053049im_/http://cdn.socialmediaexaminer.com/wp-content/themes/sme2/images/x.gif" alt=""/></a></div> </div>  </div> </div>  <script type="text/javascript"> // <![CDATA[ var disqus_shortname = 'smexaminer'; (function () { var nodes = document.getElementsByTagName('span'); for (var i = 0, url; i < nodes.length; i++) { if (nodes[i].className.indexOf('dsq-postid') != -1) { nodes[i].parentNode.setAttribute('data-disqus-identifier', nodes[i].getAttribute('data-dsqidentifier')); url = nodes[i].parentNode.href.split('#', 1); if (url.length == 1) { url = url[0]; } else { url = url[1]; } nodes[i].parentNode.href = url + '#disqus_thread'; } } var s = document.createElement('script'); s.async = true; s.type = 'text/javascript'; s.src = '//' + disqus_shortname + '.disqus.com/count.js'; (document.getElementsByTagName('HEAD')[0] || document.getElementsByTagName('BODY')[0]).appendChild(s); }()); // ]]> </script> <script type="application/ld+json"> { "@context" : "https://web.archive.org/web/20150624053049/http://schema.org", "@type" : "Organization", "name" : "Social Media Examiner", "url" : "https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com", "sameAs" : [ "https://web.archive.org/web/20150624053049/http://www.facebook.com/smexaminer", "https://web.archive.org/web/20150624053049/http://www.twitter.com/smexaminer", "https://web.archive.org/web/20150624053049/http://plus.google.com/+SocialMediaExaminer", "https://web.archive.org/web/20150624053049/http://www.linkedin.com/company/576649", "https://web.archive.org/web/20150624053049/http://www.instagram.com/smexaminer"] } </script> <div id="wptouch_desktop_switch"></div> <script type="text/javascript">var wptouchAjaxUrl = 'https://web.archive.org/web/20150624053049/http://www.socialmediaexaminer.com/wp-admin/admin-ajax.php'; wptouchAjaxNonce = 'bb75bd7fd3'; wptouchAjaxSwitchLocation = '/twitter-direct-messages-for-customer-service/';</script> <script type="text/javascript" src="https://web.archive.org/web/20150624053049js_/http://www.socialmediaexaminer.com/wp-content/plugins/wptouch-pro-3/include/js/desktop-switch.js"></script> <script> (function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){ (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) })(window,document,'script','//web.archive.org/web/20150624053049/http://www.google-analytics.com/analytics.js','ga'); ga('create', 'UA-2387201-6', 'socialmediaexaminer.com'); ga('require', 'displayfeatures'); ga('send', 'pageview'); </script>  <script type="text/javascript"> var _qevents = _qevents || []; (function() { var elem = document.createElement('script'); elem.src = (document.location.protocol == "https:" ? "https://web.archive.org/web/20150624053049/https://secure" : "https://web.archive.org/web/20150624053049/http://edge") + ".quantserve.com/quant.js"; elem.async = true; elem.type = "text/javascript"; var scpt = document.getElementsByTagName('script')[0]; scpt.parentNode.insertBefore(elem, scpt); })(); _qevents.push({ qacct:"p-VHdYAH2X9VR1X" }); </script> <noscript> <div style="display:none;"> <img src="//web.archive.org/web/20150624053049im_/http://pixel.quantserve.com/pixel/p-VHdYAH2X9VR1X.gif" border="0" height="1" width="1" alt="Quantcast"/> </div> </noscript>  <script src="//web.archive.org/web/20150624053049js_/http://platform.twitter.com/oct.js" type="text/javascript"></script> <script type="text/javascript"> twttr.conversion.trackPid('l52x8');</script> <noscript> <img height="1" width="1" style="display:none;" alt="" src="https://web.archive.org/web/20150624053049im_/https://analytics.twitter.com/i/adsct?txn_id=l52x8&p_id=Twitter"/> <img height="1" width="1" style="display:none;" alt="" src="//web.archive.org/web/20150624053049im_/http://t.co/i/adsct?txn_id=l52x8&p_id=Twitter"/></noscript> <script type="text/javascript"> jQuery(document).ready(function($){ var a = new RegExp(window.location.host + '|javascript:|$^'); $('#content a').each(function() { if(!a.test(this.href)) { $(this).click(function(event) { event.preventDefault(); event.stopPropagation(); window.open(this.href, '_blank'); }); } }); }); </script> <script type="text/javascript"> /* <![CDATA[ */ var mejsL10n = {"language":"en-US","strings":{"Close":"Close","Fullscreen":"Fullscreen","Download File":"Download File","Download Video":"Download Video","Play\/Pause":"Play\/Pause","Mute Toggle":"Mute Toggle","None":"None","Turn off Fullscreen":"Turn off Fullscreen","Go Fullscreen":"Go Fullscreen","Unmute":"Unmute","Mute":"Mute","Captions\/Subtitles":"Captions\/Subtitles"}}; var _wpmejsSettings = {"pluginPath":"\/wp-includes\/js\/mediaelement\/"}; var mejsL10n = {"language":"en-US","strings":{"Close":"Close","Fullscreen":"Fullscreen","Download File":"Download File","Download Video":"Download Video","Play\/Pause":"Play\/Pause","Mute Toggle":"Mute Toggle","None":"None","Turn off Fullscreen":"Turn off Fullscreen","Go Fullscreen":"Go Fullscreen","Unmute":"Unmute","Mute":"Mute","Captions\/Subtitles":"Captions\/Subtitles"}}; var _wpmejsSettings = {"pluginPath":"\/wp-includes\/js\/mediaelement\/"}; /* ]]> */ </script> <script type="text/javascript" src="https://web.archive.org/web/20150624053049js_/http://cdn.socialmediaexaminer.com/wp-includes/js/mediaelement/mediaelement-and-player.min.js?ver=2.16.2"></script> <script type="text/javascript" src="https://web.archive.org/web/20150624053049js_/http://cdn.socialmediaexaminer.com/wp-includes/js/mediaelement/wp-mediaelement.js?ver=4.2.2"></script> <script type="text/javascript" src="https://web.archive.org/web/20150624053049js_/http://cdn.socialmediaexaminer.com/wp-includes/js/comment-reply.min.js?ver=4.2.2"></script> <div id="om-snpkiczqyj-mobile-overlay" class="optin-monster-mobile-overlay"></div> <div id="om-snpkiczqyj-mobile" class="optin-monster-overlay" style="display:none;"><script type="text/javascript" src="//web.archive.org/web/20150624053049js_/http://ajax.googleapis.com/ajax/libs/webfont/1.4.7/webfont.js"></script><style type="text/css" class="om-theme-agile-styles">.optin-monster-success-message {font-size: 21px;font-family: "HelveticaNeue-Light", "Helvetica Neue Light", "Helvetica Neue", Helvetica, Arial, "Lucida Grande", sans-serif;color: #282828;font-weight: 300;text-align: center;margin: 0 auto;}.optin-monster-success-overlay .om-success-close {font-size: 32px !important;font-family: "HelveticaNeue-Light", "Helvetica Neue Light", "Helvetica Neue", Helvetica, Arial, "Lucida Grande", sans-serif !important;color: #282828 !important;font-weight: 300 !important;position: absolute !important;top: 0px !important;right: 10px !important;background: none !important;text-decoration: none !important;width: auto !important;height: auto !important;display: block !important;line-height: 32px !important;padding: 0 !important;}.om-helper-field {display: none !important;visibility: hidden !important;opacity: 0 !important;height: 0 !important;line-height: 0 !important;}html div#om-snpkiczqyj-mobile * {box-sizing:border-box;-webkit-box-sizing:border-box;-moz-box-sizing:border-box;-webkit-text-size-adjust: 100%;}html div#om-snpkiczqyj-mobile-overlay {box-sizing:border-box;-webkit-box-sizing:border-box;-moz-box-sizing:border-box;-webkit-text-size-adjust: 100%;position: absolute;width: 100%;height: 100%;top: 0;left: 0;overflow: hidden;z-index: 4746365252535483;background: rgb(0, 0, 0);-webkit-overflow-scrolling: touch;display: none;}html div#om-snpkiczqyj-mobile {background:none;border:0;border-radius:0;-webkit-border-radius:0;-moz-border-radius:0;float:none;font:normal 100%/normal helvetica,arial,sans-serif;-webkit-font-smoothing:antialiased;height:auto;letter-spacing:normal;outline:none;position:static;text-decoration:none;text-indent:0;text-shadow:none;text-transform:none;width:auto;visibility:visible;overflow:visible;margin:0;padding:0;line-height:1;box-sizing:border-box;-webkit-box-sizing:border-box;-moz-box-sizing:border-box;-webkit-box-shadow:none;-moz-box-shadow:none;-ms-box-shadow:none;-o-box-shadow:none;box-shadow:none;-webkit-appearance:none;}html div#om-snpkiczqyj-mobile {-webkit-font-smoothing: antialiased;-moz-osx-font-smoothing: grayscale;line-height: 1;width: 100%;position: absolute;left: 0;top: 0;-webkit-overflow-scrolling: touch;z-index: 74746365252535483653;display: none;}html div#om-snpkiczqyj-mobile .om-clearfix {clear: both;}html div#om-snpkiczqyj-mobile .om-clearfix:after {clear: both;content: ".";display: block;height: 0;line-height: 0;overflow: auto;visibility: hidden;zoom: 1;}html div#om-snpkiczqyj-mobile #om-mobile-agile-optin {background: #fff;width: 100%;z-index: 74746365252535483111;-webkit-overflow-scrolling: touch;display: none;position: absolute;top: 0;left: 0;;}html div#om-snpkiczqyj-mobile .om-close {color: #fff;display: block;font-size: 18px;line-height: 18px;font-weight: 600;text-decoration: none !important;font-family: Helvetica, Arial, sans-serif !important;position: absolute;top: 0;right: 0;background: #bbb;background: rgba(0, 0, 0, .4);padding: 4px 8px 6px 9px;}html div#om-snpkiczqyj-mobile #om-mobile-agile-optin-body {padding: 10px;}html div#om-snpkiczqyj-mobile #om-mobile-agile-optin-title {font-size: 18px;color: #282828;width: 100%;margin-bottom: 15px;line-height: 1.25;padding-right: 30px;}html div#om-snpkiczqyj-mobile #om-mobile-agile-optin-tagline {font-size: 14px;color: #484848;width: 100%;margin-bottom: 15px;line-height: 1.2;}html div#om-snpkiczqyj-mobile input,html div#om-snpkiczqyj-mobile #om-mobile-agile-optin-name,html div#om-snpkiczqyj-mobile #om-mobile-agile-optin-email {background-color: #fff;width: 100%;border: 1px solid #ddd;font-size: 14px;line-height: 22px;padding: 4px 6px;overflow: hidden;outline: none;margin: 0 0 10px;vertical-align: middle;display: inline;-webkit-appearance: none;}html div#om-snpkiczqyj-mobile input[type=submit],html div#om-snpkiczqyj-mobile button,html div#om-snpkiczqyj-mobile #om-mobile-agile-optin-submit {background: #ff370f;border: 1px solid #ff370f;width: 100%;color: #fff;font-size: 14px;padding: 4px 6px;line-height: 22px;height: 34px;text-align: center;vertical-align: middle;cursor: pointer;display: inline;margin: 0;-webkit-appearance: none;}html div#om-snpkiczqyj-mobile input[type=checkbox],html div#om-snpkiczqyj-mobile input[type=radio] {-webkit-appearance: checkbox;width: auto;outline: invert none medium;padding: 0;margin: 0;}</style><div id="om-mobile-agile-optin" class="om-mobile-agile om-clearfix om-theme-agile "><a href="#" class="om-close" title="Close">×</a><div id="om-mobile-agile-optin-body" data-om-action="selectable" data-om-target="#optin-monster-field-body_bg" style="background-color: #ffffff"><div id="om-mobile-agile-optin-title" data-om-action="editable" data-om-field="title" style="color:#282828;font-family:Open Sans;font-size:18px;"><div style="text-align: center;"><span style="font-size:16px;"><span style="font-family: bree serif;">Get Your FREE Copy of the Social Media Marketing Industry Report</span></span></div> </div><div id="om-mobile-agile-optin-tagline" data-om-action="editable" data-om-field="tagline" style="color:#484848;font-family:Open Sans;font-size:14px;"><span style="font-family:droid serif;">Discover which social network marketers most plan on investing in. Hint: it’s not what you think. 53 pages, 80+ charts! Get this free report and never miss another great article from Social Media Examiner.</span><br/> <span style="font-weight:bold;">Join 390,000 of your peers.</span></div><div id="om-mobile-agile-optin-form"><input id="om-mobile-agile-optin-name" type="text" value="" data-om-action="selectable" data-om-target="#optin-monster-field-name_field" placeholder="Your Name" style="color:#484848;font-family:Verdana;"/><input id="om-mobile-agile-optin-email" type="email" value="" data-om-action="selectable" data-om-target="#optin-monster-field-email_field" placeholder="Your Email" style="color:#484848;font-family:Verdana;"/><input id="om-mobile-agile-optin-submit" type="submit" data-om-action="selectable" data-om-target="#optin-monster-field-submit_field" value="Send me the report!" style="color:#ffffff;background-color:#f26337;border-color:#f26337;font-family:Open Sans;"/></div></div><input type="email" name="email" value="" class="om-helper-field"/><input type="text" name="website" value="" class="om-helper-field"/></div><script type="text/javascript">jQuery(document).ready(function($){WebFont.load({google: {families: ['Open+Sans%7CBree+Serif%7CDroid+Serif']}});});</script></div> <script type="text/javascript">var snpkiczqyj_mobile, omo = {"id":74852,"optin":"snpkiczqyj-mobile","campaign":"Social Proof","clones":[68901],"hash":"snpkiczqyj-mobile","optin_js":"snpkiczqyj_mobile","type":"mobile","theme":"agile","cookie":30,"delay":0,"second":0,"exit":false,"redirect":"https:\/\/web.archive.org\/web\/20150624053049\/http:\/\/www.socialmediaexaminer.com\/thank-you\/","redirect_pass":false,"custom":false,"test":false,"global_cookie":99999,"preview":false,"ajax":"https:\/\/web.archive.org\/web\/20150624053049\/http:\/\/www.socialmediaexaminer.com\/?optin-monster-ajax-route=1","mobile":true,"post_id":83715,"preloader":"https:\/\/web.archive.org\/web\/20150624053049\/http:\/\/www.socialmediaexaminer.com\/wp-content\/plugins\/optin-monster\/assets\/css\/images\/preloader.gif","error":"There was an error with your submission. Please try again.","ajax_error":"There was an error with the AJAX request: ","name_error":"Please enter a valid name.","email_error":"Please enter a valid email address.","bot_error":"Honeypot fields have been activated. Your submission is being flagged as potential spam.","success":"Thanks for subscribing! Please check your email for further instructions."}; snpkiczqyj_mobile = new OptinMonster(); snpkiczqyj_mobile.init(omo);</script>   <div id="om-eqapmoxptm-lightbox" class="optin-monster-overlay" style="display:none;"><script type="text/javascript" src="//web.archive.org/web/20150624053049js_/http://ajax.googleapis.com/ajax/libs/webfont/1.4.7/webfont.js"></script><style type="text/css" class="om-theme-case-study-styles">.optin-monster-success-message {font-size: 21px;font-family: "HelveticaNeue-Light", "Helvetica Neue Light", "Helvetica Neue", Helvetica, Arial, "Lucida Grande", sans-serif;color: #282828;font-weight: 300;text-align: center;margin: 0 auto;}.optin-monster-success-overlay .om-success-close {font-size: 32px !important;font-family: "HelveticaNeue-Light", "Helvetica Neue Light", "Helvetica Neue", Helvetica, Arial, "Lucida Grande", sans-serif !important;color: #282828 !important;font-weight: 300 !important;position: absolute !important;top: 0px !important;right: 10px !important;background: none !important;text-decoration: none !important;width: auto !important;height: auto !important;display: block !important;line-height: 32px !important;padding: 0 !important;}.om-helper-field {display: none !important;visibility: hidden !important;opacity: 0 !important;height: 0 !important;line-height: 0 !important;}html div#om-eqapmoxptm-lightbox * {box-sizing:border-box;-webkit-box-sizing:border-box;-moz-box-sizing:border-box;}html div#om-eqapmoxptm-lightbox {background:none;border:0;border-radius:0;-webkit-border-radius:0;-moz-border-radius:0;float:none;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing: grayscale;height:auto;letter-spacing:normal;outline:none;position:static;text-decoration:none;text-indent:0;text-shadow:none;text-transform:none;width:auto;visibility:visible;overflow:visible;margin:0;padding:0;line-height:1;box-sizing:border-box;-webkit-box-sizing:border-box;-moz-box-sizing:border-box;-webkit-box-shadow:none;-moz-box-shadow:none;-ms-box-shadow:none;-o-box-shadow:none;box-shadow:none;-webkit-appearance:none;}html div#om-eqapmoxptm-lightbox {background: rgb(0, 0, 0);background: rgba(0, 0, 0, .7);font-family: helvetica,arial,sans-serif;-moz-osx-font-smoothing: grayscale;-webkit-font-smoothing: antialiased;line-height: 1;width: 100%;height: 100%;}html div#om-eqapmoxptm-lightbox .om-clearfix {clear: both;}html div#om-eqapmoxptm-lightbox .om-clearfix:after {clear: both;content: ".";display: block;height: 0;line-height: 0;overflow: auto;visibility: hidden;zoom: 1;}html div#om-eqapmoxptm-lightbox #om-lightbox-case-study-optin {background: #fff;display: none;position: absolute;top: 50%;left: 50%;min-height: 175px;max-width: 700px;width: 100%;z-index: 734626274;}html div#om-eqapmoxptm-lightbox #om-lightbox-case-study-optin-wrap {position: relative;height: 100%;}html div#om-eqapmoxptm-lightbox .om-close {position: absolute;top: -12px;right: -12px;text-decoration: none !important;display: block;width: 35px;height: 35px;background: url("https://web.archive.org/web/20150624053049im_/http://www.socialmediaexaminer.com/wp-content/plugins/optin-monster/assets/css/images/close.png") no-repeat scroll 0 0;z-index: 1500;}html div#om-eqapmoxptm-lightbox #om-lightbox-case-study-optin-bar {margin-bottom: 20px;clear: both;}html div#om-eqapmoxptm-lightbox .om-bar {float: left;width: 25%;height: 11px;display: block;}html div#om-eqapmoxptm-lightbox .om-red-bar {background-color: #ef3e36;}html div#om-eqapmoxptm-lightbox .om-green-bar {background-color: #abb92e;}html div#om-eqapmoxptm-lightbox .om-orange-bar {background-color: #f57826;}html div#om-eqapmoxptm-lightbox .om-blue-bar {background-color: #17b4e9;}html div#om-eqapmoxptm-lightbox #om-lightbox-case-study-header {min-height: 30px;padding: 15px;width: 100%;}html div#om-eqapmoxptm-lightbox #om-lightbox-case-study-optin-title {font-size: 24px;color: #484848;width: 100%;margin-bottom: 15px;text-shadow: 0 1px #fff;}html div#om-eqapmoxptm-lightbox #om-lightbox-case-study-optin-tagline {font-size: 16px;line-height: 1.25;color: #484848;width: 100%;margin-bottom: 30px;text-shadow: 0 1px #fff;}html div#om-eqapmoxptm-lightbox #om-lightbox-case-study-content {padding: 15px;}html div#om-eqapmoxptm-lightbox #om-lightbox-case-study-left {float: left;max-width: 280px;width: 100%;position: relative;}html div#om-eqapmoxptm-lightbox #om-lightbox-case-study-optin-image-container {position: relative;max-width: 280px;max-height: 245px;margin: 0 auto;}html div#om-eqapmoxptm-lightbox #om-lightbox-case-study-optin-image-container img {display: block;margin: 0 auto;text-align: center;height: auto;max-width: 100%;}html div#om-eqapmoxptm-lightbox #om-lightbox-case-study-right {float: right;max-width: 370px;width: 100%;background-color: #dadada;margin-right: -15px;padding: 20px;position: relative;}html div#om-eqapmoxptm-lightbox #om-lightbox-case-study-arrow {position: absolute;width: 49px;height: 56px;left: -40px;top: -40px;}html div#om-eqapmoxptm-lightbox label {color: #333;}html div#om-eqapmoxptm-lightbox input,html div#om-eqapmoxptm-lightbox #om-lightbox-case-study-optin-name,html div#om-eqapmoxptm-lightbox #om-lightbox-case-study-optin-email {background-color: #fff;width: 100%;border: 1px solid #ccc;font-size: 16px;line-height: 24px;padding: 10px 6px;overflow: hidden;outline: none;margin: 0 0 15px;vertical-align: middle;height: 46px;}html div#om-eqapmoxptm-lightbox input[type=submit],html div#om-eqapmoxptm-lightbox button,html div#om-eqapmoxptm-lightbox #om-lightbox-case-study-optin-submit {background: #484848;border: 1px solid #484848;width: 100%;color: #fff;font-size: 20px;padding: 12px 6px;line-height: 28px;text-align: center;vertical-align: middle;cursor: pointer;margin: 0;height: 54px;}html div#om-eqapmoxptm-lightbox input[type=checkbox],html div#om-eqapmoxptm-lightbox input[type=radio] {-webkit-appearance: checkbox;width: auto;outline: invert none medium;padding: 0;margin: 0;}@media (max-width: 700px) {html div#om-eqapmoxptm-lightbox #om-lightbox-case-study-optin[style] {width: 100%;position: relative;}html div#om-eqapmoxptm-lightbox .om-close {right: 9px;}html div#om-eqapmoxptm-lightbox #om-lightbox-case-study-left,html div#om-eqapmoxptm-lightbox #om-lightbox-case-study-right,html div#om-eqapmoxptm-lightbox #om-lightbox-case-study-optin-name,html div#om-eqapmoxptm-lightbox #om-lightbox-case-study-optin-email,html div#om-eqapmoxptm-lightbox #om-lightbox-case-study-optin-submit,html div#om-eqapmoxptm-lightbox .om-has-email #om-lightbox-case-study-optin-email {float: none;width: 100%;max-width: 100%;}html div#om-eqapmoxptm-lightbox #om-lightbox-case-study-left,html div#om-eqapmoxptm-lightbox #om-lightbox-case-study-optin-name,html div#om-eqapmoxptm-lightbox #om-lightbox-case-study-optin-email {margin-bottom: 15px;}}@media only screen and (-webkit-min-device-pixel-ratio: 2),only screen and (min--moz-device-pixel-ratio: 2),only screen and (-o-min-device-pixel-ratio: 2/1),only screen and (min-device-pixel-ratio: 2),only screen and (min-resolution: 192dpi),only screen and (min-resolution: 2dppx) {html div#om-eqapmoxptm-lightbox .om-close {background-image: url("https://web.archive.org/web/20150624053049im_/http://www.socialmediaexaminer.com/wp-content/plugins/optin-monster/assets/css/images/close@2x.png");background-size: 35px 35px;}}</style><style type="text/css" id="om-effects-lightbox-case-study" class="om-effect-output">@-webkit-keyframes swing{20%{-webkit-transform:rotate(15deg);transform:rotate(15deg)}40%{-webkit-transform:rotate(-10deg);transform:rotate(-10deg)}60%{-webkit-transform:rotate(5deg);transform:rotate(5deg)}80%{-webkit-transform:rotate(-5deg);transform:rotate(-5deg)}100%{-webkit-transform:rotate(0deg);transform:rotate(0deg)}}@keyframes swing{20%{-webkit-transform:rotate(15deg);-ms-transform:rotate(15deg);transform:rotate(15deg)}40%{-webkit-transform:rotate(-10deg);-ms-transform:rotate(-10deg);transform:rotate(-10deg)}60%{-webkit-transform:rotate(5deg);-ms-transform:rotate(5deg);transform:rotate(5deg)}80%{-webkit-transform:rotate(-5deg);-ms-transform:rotate(-5deg);transform:rotate(-5deg)}100%{-webkit-transform:rotate(0deg);-ms-transform:rotate(0deg);transform:rotate(0deg)}}#om-lightbox-case-study-optin {-webkit-animation-duration:1s;animation-duration:1s;-webkit-transform-origin:top center;-ms-transform-origin:top center;transform-origin:top center;-webkit-animation-name:swing;animation-name:swing}</style><div id="om-lightbox-case-study-optin" class="om-lightbox-case-study om-clearfix om-theme-case-study "><div id="om-lightbox-case-study-optin-wrap" class="om-clearfix"><a href="#" class="om-close" title="Close"></a><div id="om-lightbox-case-study-optin-bar" class="om-clearfix"><span class="om-bar om-red-bar"></span><span class="om-bar om-green-bar"></span><span class="om-bar om-orange-bar"></span><span class="om-bar om-blue-bar"></span></div><div id="om-lightbox-case-study-header" class="om-clearfix"><div id="om-lightbox-case-study-optin-title" data-om-action="editable" data-om-field="title" style="color:#595959;font-family:Bree Serif;font-size:30;font-weight:normal;font-style:normal;text-decoration:none;text-align:center;"><span style="font-size:24px;"><span style="font-family: bree serif;">Get Your FREE Copy of the<br/> Social Media Marketing Industry Report</span></span></div><div id="om-lightbox-case-study-optin-tagline" data-om-action="editable" data-om-field="tagline" style="color:#7f7f7f;font-family:Droid Serif;font-size:16;font-weight:normal;font-style:normal;text-decoration:none;text-align:center;"><span style="font-size:16px;"><span style="font-family: droid serif;">Wondering how your peers are using social media? Discover which social network marketers most plan on investing in (hint: it’s not what you think). Also see how much time marketers spend on social media and much more (<span style="font-weight:bold;">53 pages, 80+ charts</span>)! Get this free report and never miss another great article from Social Media Examiner.</span></span><br/> <span style="font-weight:bold;">Join more than 390,000 of your peers!</span></div></div><div id="om-lightbox-case-study-content" class="om-clearfix"><div id="om-lightbox-case-study-left"><div id="om-lightbox-case-study-optin-image-container" class="om-image-container om-clearfix"></div></div><div id="om-lightbox-case-study-right"><img id="om-lightbox-case-study-arrow" src="https://web.archive.org/web/20150624053049im_/http://www.socialmediaexaminer.com/wp-content/plugins/optin-monster/includes/themes/case-study/images/arrow.png" alt="Arrow"/><input id="om-lightbox-case-study-optin-name" type="text" value="" data-om-action="selectable" data-om-target="#optin-monster-field-name_field" placeholder="Your Name" style="color:#282828;font-family:Verdana;font-weight:normal;font-style:normal;text-decoration:none;text-align:left;"/><input id="om-lightbox-case-study-optin-email" type="email" value="" data-om-action="selectable" data-om-target="#optin-monster-field-email_field" placeholder="Your Email" style="font-family:Verdana;font-weight:normal;font-style:normal;text-decoration:none;text-align:left;"/><input id="om-lightbox-case-study-optin-submit" type="submit" data-om-action="selectable" data-om-target="#optin-monster-field-submit_field" value="Send me the report!" style="background-color:#f26337;border-color:#f26337;font-family:Bree Serif;font-weight:normal;font-style:normal;text-decoration:none;text-align:center;"/></div></div></div><input type="email" name="email" value="" class="om-helper-field"/><input type="text" name="website" value="" class="om-helper-field"/></div><script type="text/javascript">jQuery(document).ready(function($){WebFont.load({google: {families: ['Bree+Serif%7CDroid+Serif']}});});</script></div> <script type="text/javascript">var eqapmoxptm_lightbox, omo = {"id":74845,"optin":"eqapmoxptm-lightbox","campaign":"Main: Send me the report!","clones":[66404,78077,80260],"hash":"eqapmoxptm-lightbox","optin_js":"eqapmoxptm_lightbox","type":"lightbox","theme":"case-study","cookie":30,"delay":0,"second":0,"exit":1,"redirect":"https:\/\/web.archive.org\/web\/20150624053049\/http:\/\/www.socialmediaexaminer.com\/thank-you\/","redirect_pass":false,"custom":false,"test":false,"global_cookie":99999,"preview":false,"ajax":"https:\/\/web.archive.org\/web\/20150624053049\/http:\/\/www.socialmediaexaminer.com\/?optin-monster-ajax-route=1","mobile":false,"post_id":83715,"preloader":"https:\/\/web.archive.org\/web\/20150624053049\/http:\/\/www.socialmediaexaminer.com\/wp-content\/plugins\/optin-monster\/assets\/css\/images\/preloader.gif","error":"There was an error with your submission. Please try again.","ajax_error":"There was an error with the AJAX request: ","name_error":"Please enter a valid name.","email_error":"Please enter a valid email address.","bot_error":"Honeypot fields have been activated. Your submission is being flagged as potential spam.","success":"Thanks for subscribing! Please check your email for further instructions.","exit_sensitivity":20}; eqapmoxptm_lightbox = new OptinMonster(); eqapmoxptm_lightbox.init(omo);</script>  <script type="text/javascript">window.NREUM||(NREUM={});NREUM.info={"beacon":"bam.nr-data.net","licenseKey":"5076a75270","applicationID":"6841754","transactionName":"blUDMkMDXhZQAkVaDlcfIAVFC18LHhJYXQZVVQ==","queueTime":0,"applicationTime":1480,"atts":"QhIARAsZTRg=","errorBeacon":"bam.nr-data.net","agent":"js-agent.newrelic.com\/nr-632.min.js"}</script></body> </html>