Submit a Support Ticket

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class="dropdown-item" href="/vi_VN/industries/construction">Xây dựng</a></li> <li><a class="dropdown-item" href="/vi_VN/industries/gardening">Làm vườn</a></li> <li><a class="dropdown-item" href="/vi_VN/industries/solar-energy">Năng lượng Mặt trời</a></li> </ul> </div> <div class="col-md-6 x_wd d-none d-lg-flex align-self-end"> <img src="https://odoocdn.com/openerp_website/static/src/img/arrows/grey_arrow_sm_02.svg" height="40px" class="rotate-70 me-3 mt-3 mb-n2" alt="" loading="lazy"/> <div class="display-6 text-primary">...and many more!</div> </div> </div> </div> <span class="o_store_link d-md-flex justify-content-md-center"> <a class="mx-md-3 px-3 dropdown-item" href="/vi_VN/trial?industry"><i class="fa fa-cube fa-fw me-2"></i>Xem tất cả ngành</a> </span> </div> </li> <li class="dropdown"> <a href="#" aria-label="Cộng đồng: sử dụng menu thả xuống để tìm đường dẫn tới những trang cộng đồng liên quan " data-bs-toggle="dropdown" data-bs-display="static" aria-expanded="false" class="dropdown-toggle">Cộng đồng</a> <div class="start-0 dropdown-menu o_secondary_nav pb-0" data-bs-parent="o_primary_nav"> <div class="container"> <div class="row"> <div class="col-md-3 o_learn_com"> <div class="o_nav_com_family">Học tập </div> <ul> <li><a class="dropdown-item" href="/vi_VN/slides/all/tag/odoo-tutorials-9">Khóa học</a></li> <li><a class="dropdown-item" href="/vi_VN/page/docs">Tài liệu</a></li> <li><a class="dropdown-item" href="/vi_VN/slides/all?slide_category=certification">Chứng chỉ</a></li> <li><a class="dropdown-item" href="/vi_VN/training-events">Đào tạo</a></li> <li><a class="dropdown-item" href="https://www.odoo.fm" target="_blank">Podcast</a></li> </ul> <div class="o_nav_com_family mt-lg-5">Thúc đẩy Giáo dục</div> <ul> <li><a class="dropdown-item" href="/vi_VN/education/program">Chương trình giáo dục</a></li> <li><a class="dropdown-item" href="/vi_VN/education/scale-up-business-game">Trò chơi kinh doanh Scale Up!</a></li> <li><a class="dropdown-item" href="/vi_VN/education/visit-odoo">Thăm quan Odoo</a></li> </ul> </div> <div class="col-md-3 o_software_com"> <div class="o_nav_com_family">Nhận phần mềm</div> <ul> <li><a class="dropdown-item" href="/vi_VN/page/download">Tải xuống</a></li> <li><a class="dropdown-item" href="/vi_VN/page/editions">So sánh các phiên bản</a></li> <li><a class="dropdown-item" href="/vi_VN/page/release-notes">Phiên bản </a></li> </ul> </div> <div class="col-md-3 o_collab_com"> <div class="o_nav_com_family">Hợp tác</div> <ul> <li><a class="dropdown-item" href="https://github.com/odoo">Github</a></li> <li><a class="dropdown-item" href="/vi_VN/forum/help-1">Diễn đàn</a></li> <li><a class="dropdown-item" href="/vi_VN/events">Sự kiện</a></li> <li><a class="dropdown-item" href="https://github.com/odoo/odoo/wiki/Translations">Dịch thuật</a></li> </ul> <ul class="pt-lg-3"> <li><a class="dropdown-item" href="/vi_VN/become-a-partner">Trở thành đối tác</a></li> <li><a class="dropdown-item" href="/vi_VN/accounting-firms/register">Đăng ký công ty kế toán của bạn</a></li> </ul> </div> <div class="col-md-3 o_services_com"> <div class="o_nav_com_family">Nhận dịch vụ </div> <ul> <li><a class="dropdown-item" href="/vi_VN/partners">Tìm đối tác</a></li> <li><a class="dropdown-item" href="/vi_VN/accounting-firms">Tìm kế toán</a></li> </ul> <ul class="pt-lg-3"> <li><div class="o_schedule_demo "> <a target="_blank" href="/vi_VN/appointment?filter_appointment_type_ids=5542&filter_appointment_type_ids=5543&filter_appointment_type_ids=4497" class="dropdown-item text-start"> Lên lịch một buổi demo </a> </div> </li> <li><a class="dropdown-item" href="/vi_VN/blog/customer-reviews-6">Khách hàng tham khảo</a></li> </ul> <ul class="pt-lg-3"> <li><a class="dropdown-item" href="/vi_VN/pricing-packs">Dịch vụ Triển khai</a></li> <li><a class="dropdown-item" href="/vi_VN/page/developers-on-demand">Dịch vụ phát triển</a></li> <li><a class="dropdown-item" href="/vi_VN/help">Hỗ trợ</a></li> <li><a class="dropdown-item" href="//upgrade.odoo.com">Nâng cấp</a></li> </ul> </div> </div> </div> <span class="o_header_social"> <div class="social_icons"> <a target="_blank" href="https://github.com/odoo/odoo" class="d-inline dropdown-item"><i class="fa fa-fw fa-github" focusable="false"></i><span class="visually-hidden sr-only">Github</span></a> <a target="_blank" href="https://www.youtube.com/channel/UCkQPikELWZFLgQNHd73jkdg" class="d-inline dropdown-item"><i class="fa fa-fw fa-youtube-play" focusable="false"></i><span class="visually-hidden sr-only">Youtube</span></a> <a target="_blank" href="https://twitter.com/Odoo" class="d-inline dropdown-item"><i class="fa fa-fw fa-twitter" focusable="false"></i><span class="visually-hidden sr-only">Twitter</span></a> <a target="_blank" href="https://www.linkedin.com/company/odoo" class="d-inline dropdown-item"><i class="fa fa-fw fa-linkedin" focusable="false"></i><span class="visually-hidden sr-only">Linkedin</span></a> <a target="_blank" href="https://www.instagram.com/odoo.official" class="d-inline dropdown-item"><i class="fa fa-fw fa-instagram" focusable="false"></i><span class="visually-hidden sr-only">Instagram</span></a> <a target="_blank" href="https://www.facebook.com/odoo" class="d-inline dropdown-item"><i class="fa fa-fw fa-facebook" focusable="false"></i><span class="visually-hidden sr-only">Facebook</span></a> <a target="_blank" href="https://www.tiktok.com/@odoo" class="d-inline dropdown-item"> <svg xmlns="http://www.w3.org/2000/svg" style="width: 15px; margin-top: -3px;" class="custom-tiktok" viewBox="0 0 2859 3333" shape-rendering="geometricPrecision" text-rendering="geometricPrecision" image-rendering="optimizeQuality" fill-rule="evenodd" clip-rule="evenodd" fill="currentColor"><path d="M2081 0c55 473 319 755 778 785v532c-266 26-499-61-770-225v995c0 1264-1378 1659-1932 753-356-583-138-1606 1004-1647v561c-87 14-180 36-265 65-254 86-398 247-358 531 77 544 1075 705 992-358V1h551z"></path></svg> </a> <a target="_blank" href="//podcast.odoo.com" class="d-inline dropdown-item"><i class="fa fa-fw fa-spotify" focusable="false"></i><span class="visually-hidden sr-only">Spotify</span></a> </div> <div> <a class="d-inline dropdown-item" href="tel:+3222903490"><i class="fa fa-phone text-muted me-1"></i>+32 2 290 34 90</a> <a target="_blank" class="d-inline dropdown-item" href="https://wa.me/85264491993"><i class="fa fa-whatsapp me-1"></i> WhatsApp với Chúng tôi</a><div class="o_schedule_demo w-auto"> <a target="_blank" href="/vi_VN/appointment?filter_appointment_type_ids=5542&filter_appointment_type_ids=5543&filter_appointment_type_ids=4497" class="dropdown-item d-inline text-start"> <i class="fa fa-calendar text-muted"></i>Nhận một buổi demo </a> </div> </div> </span> </div> </li> <li><a href="/vi_VN/pricing">Bảng giá</a></li> <li><a href="/vi_VN/contactus">Liên hệ</a></li> </ul> </div> </header> <main> <div id="wrap"> <section class="o_bg_cover o_support_banner" style="background-image:url(https://odoocdn.com/openerp_enterprise/static/src/img/support/support_banner.jpg); background-position: 65% center"> <div class="container text-center-xs"> <h1 class="mt-6 mb-4 text-white display-2">Yêu cầu trợ giúp</h1> </div> </section> <section> <div class="container o_support_form"> <form class="mt-3 mb-6 form-horizontal" method="post" enctype="multipart/form-data" action="/vi_VN/help/submit"> <div class="row justify-content-between"> <div class="col-12 col-lg-4 order-lg-2 d-flex flex-column"> <div class="card bg-light o_login_panel mb-3"> <div class="card-header"> <h5 class="mb-0 mt-0">Dịch vụ Htr</h5> </div> <div class="card-body text-center"> <a class="btn btn-primary w-100" href="/web/login?redirect=/help">Đăng nhập</a> <p class="text-muted">Để tìm kiếm thông tin</p> </div> </div> <div class="card bg-light mb-2"> <a id="emergency-chat" href="#" class="d-flex justify-content-start gap-2 gap-md-3 align-items-center py-3 pe-2 px-md-3 h-100 rounded"> <div class="o_portal_icon align-self-start"> <img src="https://odoocdn.com/helpdesk/static/src/img/tickets.svg" loading="lazy"/> </div> <div> <h5 class="mt-0 mb-1"> Trường hợp khẩn cấp? </h5> <p class="m-0 text-600"> Chat with us or use emergency lines </p> </div> </a> </div> <div class="card bg-light mb-2"> <a href="/vi_VN/my/account" class="d-flex justify-content-start gap-2 gap-md-3 align-items-center py-3 pe-2 px-md-3 h-100 rounded"> <div class="o_portal_icon align-self-start"> <img src="https://odoocdn.com/portal/static/src/img/portal-addresses.svg" loading="lazy"/> </div> <div> <h5 class="mt-0 mb-1"> Đi đến tài khoản Odoo của bạn </h5> <p class="m-0 text-600"> Quản lý tài liệu và thông tin cá nhân của bạn </p> </div> </a> </div> <div class="card bg-light mb-2"> <a href="/vi_VN/appointment" class="d-flex justify-content-start gap-2 gap-md-3 align-items-center py-3 pe-2 px-md-3 h-100 rounded"> <div class="o_portal_icon align-self-start"> <img src="https://odoocdn.com/appointment/static/src/img/calendar.svg" loading="lazy"/> </div> <div> <h5 class="mt-0 mb-1"> Tôi chưa phải khách hàng </h5> <p class="m-0 text-600"> Lên lịch một buổi demo với chuyên viên tư vấn kinh doanh </p> </div> </a> </div> <div class="card bg-light mb-2"> <div class="d-flex justify-content-start gap-2 gap-md-3 align-items-center py-3 pe-2 px-md-3 h-100 rounded"> <div class="o_portal_icon align-self-start"> <img src="https://odoocdn.com/knowledge/static/src/img/Books.svg" loading="lazy"/> </div> <div> <h5 class="mt-0 mb-1"> Liên kết hữu ích </h5> <p class="m-0 text-600"> <a href="/vi_VN/page/docs">Odoo Tài liệu</a> <br/> <a href="/vi_VN/slides/all/tag/odoo-tutorials-9">Odoo Hướng dẫn</a> </p> </div> </div> </div> <table id="emergency-lines" class="small table table-condensed table-striped mt-3"> <thead> <tr style="background:0"> <th colspan="2" class="px-0" style="border:0" data-bs-toggle="collapse" data-bs-target="#o_emergency_table"> <div class="o_infobox_title py-2 ps-3 fw-bold bg-200"> <i class="fa fa-phone mr8 text-info"></i>Đường dây nóng </div> </th> </tr> </thead> <tbody class="collapse" id="o_emergency_table"> <tr><th>Châu Mỹ</th> <td class="text-end" dir="ltr">+1 (650) 870 2051</td></tr> <tr><th>Châu Mỹ Latinh</th> <td class="text-end" dir="ltr">+1 (650) 260 6552</td></tr> <tr><th>Châu Âu</th> <td class="text-end" dir="ltr">+32 2 616 8002</td></tr> <tr><th>Châu Phi</th> <td class="text-end" dir="ltr">+254 207 640 404</td></tr> <tr><th>Trung Đông</th> <td class="text-end" dir="ltr">+971 4 498 7800</td></tr> <tr><th>Châu Á</th> <td class="text-end" dir="ltr">+91 79 40 500 100</td></tr> </tbody> </table> </div> <div class="col-12 col-lg-8 order-md-1 oe_support_form_body"> <input type="hidden" name="csrf_token" value="4a30d9dbbdceeb90b1c0cc2f28c01ad3e5f341fbo1763898012"/> <fieldset class="mb-4"> <div class="col-12 py-2 row group"> <label class="col-sm-4 col-form-label form-label">Tên của bạn </label> <div class="col-sm-8"> <input type="text" name="name" required="required" class="form-control "/> </div> </div> <div class="col-12 py-2 row group"> <label class="col-sm-4 col-form-label form-label">Địa chỉ email của bạn </label> <div class="col-sm-8"> <input type="email" name="email" required="required" class="form-control "/> </div> </div> <div class="col-12 py-2 row group"> <label class="col-sm-4 col-form-label form-label">Số điện thoại<em class="fw-light">(tùy chọn)</em></label> <div class="col-sm-8"> <input type="tel" name="phone" class="form-control "/> </div> </div> <div class="col-12 py-2 row group"> <label class="col-sm-4 col-form-label form-label">CC đến <em class="fw-light">(tùy chọn)</em></label> <div class="col-sm-8"> <input type="text" name="followers" placeholder="ví dụ: follower1@domain.com, ..." class="form-control "/> <small class="form-text text-muted"> Xin lưu ý rằng những người theo dõi sẽ nhận được tất cả các tin nhắn được chia sẻ </small> </div> </div> </fieldset> <fieldset class="mb-4"> <div class="col-12 py-2 row group"> <label class="col-sm-4 col-form-label form-label">Định danh tôi bằng</label> <div class="col-sm-8"> <div class="form-check"> <input class="o_enterprise input-control form-check-input" type="radio" name="edition" value="enterprise" checked="True"/> <label class="radio form-check-label">Mã Gói đăng ký</label> </div> <div class="form-check"> <input class="o_online input-control form-check-input" type="radio" id="edition_online" name="edition" value="online"/> <label for="edition_online" class="radio mb-0 form-check-label">URL cơ sở dữ liệu</label> </div> </div> </div> <div class="col-12 row group d-none o_show_online o_hide_enterprise o_hide_partner_pack"> <label class="col-sm-4 col-form-label form-label"></label> <div class="col-sm-8 o_instance_fields d-flex flex-column"> <input type="text" name="extra_dbname" placeholder="mydatabase.odoo.com hoặc mydomain.com" class="o_dbname_other form-control order-2"/> </div> </div> <div class="col-12 py-2 row group d-none o_hide_online o_show_enterprise o_hide_partner_pack"> <label class="col-sm-4 col-form-label form-label"></label> <div class="col-sm-8"> <div class="o_contract_number_other mt-1"> <input class="o_contract_number_other_input form-control" type="text" name="contract_number_other" placeholder="M1234567891011 hoặc SO2023/123456"/> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i>Đăng nhập nếu bạn không biết mã gói đăng ký của mình </small> </div> </div> </div> </fieldset> <fieldset class="mt-4"> <div class="col-12 py-2 row group d-none o_show_online o_show_enterprise o_hide_partner_pack"> <label class="col-sm-4 col-form-label form-label pt-0">Loại phiếu hỗ trợ </label> <div class="col-sm-8"> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_administration" name="stage" value="administration" required="required" data-placeholder="e.g: I can't pay my subscription"/> <label for="stage_administration" class="form-check-label mb-0">Câu hỏi liên quan tới việc đăng kí hay thanh toán</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_config" name="stage" value="config" required="required" data-placeholder="e.g: How to configure a payment term"/> <label for="stage_config" class="form-check-label mb-0">Một câu hỏi trong việc sử dụng hoặc cấu hình Odoo</label> </div> <div class="form-check radio"> <input type="radio" id="stage_behavior" name="stage" value="new" required="required" class="form-check-input" data-placeholder="e.g: In accounting app, an error occurs when I link a payment"/> <label for="stage_behavior" class="form-check-label mb-0">Hành vi bất ngờ</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_upgrade" name="stage" value="post_upgrade" required="required" data-placeholder="e.g: In accounting app, an error occurs when I link a payment"/> <label for="stage_upgrade" class="form-check-label mb-0">Sự cố liên quan tới nâng cấp (bản chính thức)</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_migration" name="stage" value="migration" required="required" data-placeholder="e.g: In accounting app, an error occurs when I link a payment"/> <label for="stage_migration" class="form-check-label mb-0">Sự cố liên quan đến bản nâng cấp trong tương lai của tôi (Tôi đang kiểm thử bản nâng cấp)</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_bank" name="stage" value="bank_sync" required="required" data-placeholder="e.g: I can't connect my bank account"/> <label for="stage_bank" class="form-check-label mb-0">Vấn đề đồng bộ hóa ngân hàng</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_access" name="stage" value="blocked" required="required" data-placeholder="e.g: I can't access my database"/> <label for="stage_access" class="form-check-label mb-0">Tôi không thể truy cập cơ sở dữ liệu của mình</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_other" name="stage" value="new" required="required" data-placeholder="e.g: In accounting app, an error occurs when I link a payment"/> <label for="stage_other" class="form-check-label mb-0">Khác</label> </div> </div> </div> <div class="col-12 py-2 row group d-none o_hide_online o_hide_enterprise o_show_partner_pack "> <label class="col-sm-4 col-form-label form-label">Loại phiếu hỗ trợ </label> <div class="col-sm-8"> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_functional" required="required"/> <label class="form-check-label">Câu hỏi về tính năng</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_tech_advice" required="required"/> <label class="form-check-label">Lời khuyên về phát triển</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_upgrade" required="required"/> <label class="form-check-label">Nâng cấp: thay đổi phiên bản</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_migration" required="required"/> <label class="form-check-label">Di chuyển: thay đổi nền tảng</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_perf" required="required"/> <label class="form-check-label">Vấn đề hiệu suất</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_other" required="required"/> <label class="form-check-label"> Khác <a type="button" class="btn btn-link" data-toggle="tooltip" data-html="true" title="Vui lòng lưu ý rằng chúng tôi không hỗ trợ triển khai hoặc bảo trì On Premise. Hãy tìm hiểu tài liệu kỹ thuật để biết thêm thông tin. Nếu bạn quan tâm đến dịch vụ lập trình viên theo yêu cầu, vui lòng nhấp vào liên kết sau: https://www.odoo.com/page/developers-on-demand."> <i class="fa fa-info-circle text-info"></i> </a> </label> </div> </div> </div> <div class="group col-12 py-2 row"> <label class="col-sm-4 col-form-label form-label">Chủ đề </label> <div class="col-sm-8"> <input type="text" name="summary" placeholder="" required="required" maxlength="60" class="form-control "/> </div> </div> <div class="group col-12 py-2 row"> <label class="col-sm-4 col-form-label form-label">Mô tả chi tiết </label> <div class="col-sm-8"> <div class="d-none o_show_administration o_hide_config o_hide_new o_hide_blocked o_hide_post_upgrade o_hide_bank_sync o_hide_migration o_hide_partner_pack"> <textarea name="description_administration" rows="10" class="form-control mb-2 "> Mô tả vấn đề của bạn: - Nếu bạn gặp lỗi trong luồng odoo.com, hãy cung cấp ảnh chụp màn hình hoặc video - Nếu muốn thay đổi về công ty hoặc quản trị viên, hãy cung cấp các tài liệu chính thức và thông tin về tất cả thay đổi (Tên mới, Mã số thuế, số tài khoản, miền email,...). </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Bạn có thể quản lý tài liệu và thông tin cá nhân của mình từ <a href="/vi_VN/my/account">tài khoản của bạn</a> </small> </div> <div class="d-none o_show_config o_hide_administration o_hide_new o_hide_blocked o_hide_post_upgrade o_hide_bank_sync o_hide_migration o_hide_partner_pack"> <textarea class="form-control mb16" name="description_config" rows="10"> Luồng làm việc hiện tại bạn là gì? Luồng làm việc mong đợi là gì? </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> You can find more information in our <a href="/vi_VN/documentation">tài liệu</a> hoặc từ nền tảng <a href="/vi_VN/slides">Học trực tuyến</a> của chúng tôi </small> </div> <div class="d-none o_show_new o_hide_config o_hide_administration o_hide_blocked o_show_post_upgrade o_hide_bank_sync o_hide_migration o_hide_partner_pack"> <textarea class="form-control mb16" name="description" rows="10"> What are the steps to reproduce your errors? What is the current behavior you observe? Wihtout the issue, what would you be the behavior/result? </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Provide as much information as you have (screenshot, video, traceback, ...) <br/> <i class="fa fa-question-circle text-info"></i> You can have more information from our <a href="/vi_VN/documentation">tài liệu</a> hoặc từ nền tảng <a href="/vi_VN/slides">Học trực tuyến</a> của chúng tôi </small> </div> <div class="d-none o_hide_new o_hide_config o_hide_administration o_hide_blocked o_hide_post_upgrade o_show_bank_sync o_hide_migration o_hide_partner_pack"> <textarea class="form-control mb16" name="description_bank_sync" rows="10"> Nếu gặp lỗi, vui lòng chia sẻ mã lỗi cho chúng tôi. Hãy chia sẻ client_id của kết nối của bạn. </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Find more information in our <a href="/vi_VN/documentation/latest/applications/finance/accounting/bank/bank_synchronization.html">tài liệu</a> </small> </div> <div class="d-none o_show_migration o_hide_config o_hide_new o_hide_administration o_hide_blocked o_hide_post_upgrade o_hide_bank_sync o_hide_partner_pack"> <textarea name="description_migration" rows="10" class="form-control mb-2 "> Did you encounter the issue in the process of an upgrade? If yes, describe the issue you encountered. If you encountered an issue in your upgraded test database: What is the link of your test database? What is the current behavior you observe? What would be the expected behavior? </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Tìm hiểu thêm thông tin từ nền tảng nâng cấp của chúng tôi <a href="https://upgrade.odoo.com/">của chúng tôi</a> hoặc <a href="/vi_VN/documentation">tài liệu</a> </small> </div> <div class="d-none o_show_blocked o_hide_config o_hide_administration o_hide_new o_hide_post_upgrade o_hide_bank_sync o_hide_migration o_hide_partner_pack"> <textarea name="description_blocked" rows="10" class="form-control mb-2 "> What are the steps to reproduce the error ? Provide a screenshot of the error </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Hãy kiểm tra <a href="/vi_VN/my/subscriptions">trạng thái gói đăng ký</a> </small> </div> <div class="d-none o_hide_online o_hide_enterprise o_hide_migration o_hide_new o_hide_config o_hide_administration o_hide_blocked o_hide_post_upgrade o_hide_bank_sync o_show_partner_pack"> <textarea class="form-control mb-2" name="description_partner_pack" rows="10"> Ngôn ngữ (Nhanh hơn nếu bạn sử dụng tiếng Anh hoặc tiếng Pháp): URL cơ sở dữ liệu: Phiên bản Odoo và dịch vụ lưu trữ: Phạm vi kinh doanh: Yêu cầu (Nêu bất kỳ tùy chỉnh hoặc phát triển nào nếu liên quan đến yêu cầu của bạn): </textarea> </div> </div> </div> <div class="group col-12 py-2 row o_attachments mb-0"> <label class="col-sm-4 col-form-label form-label">Đính kèm tập tin</label> <div class="col-sm-8"> <ul class="list-group mb-1"> <li class="list-group-item d-flex justify-content-between"> <input type="file" name="attachment0" multiple="multiple" class="w-100 d-block"/> <a href="#" class="o_less_attachments"><i class="fa fa-times float-end"></i></a> </li> </ul> <a href="#" class="o_more_attachments link-beta small"><i class="ml8 fa fa-plus"></i> Thêm tệp đính kèm</a> <br/> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Vui lòng không thêm dữ liệu nhạy cảm. Chúng tôi sẽ xử lý dữ liệu của bạn như đã mô tả trong <a href="/vi_VN/privacy" target="_blank">Chính sách quyền riêng tư</a>, để giúp bạn giải quyết vấn đề của mình. </small> </div> </div> <div id="odoo_sh_staging" class="d-none group col-12 py-2 row"> <label class="col-sm-4 col-form-label form-label">Nhánh Staging Odoo.sh</label> <div class="col-sm-8"> <div class="checkbox"> <label class="form-label"> <input type="checkbox" name="staging_allowed"/> Tôi chấp nhận rằng bộ phận hỗ trợ sẽ can thiệp vào nhánh staging từ thời điểm tạo phiếu hỗ trợ cho đến khi giải pháp được áp dụng. </label> </div> <div class="staging_sh d-none"> <input class="form-control " type="text" name="staging_url" placeholder="https://mystagingbranch.dev.odoo.com"/> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Nếu trống, bộ phận hỗ trợ có thể can thiệp vào quá trình staging hoặc tạo mới. </small> </div> </div> </div> </fieldset> <div class="col-12 text-end row"> <div class="col-sm-12 text-center d-none o_support_no_pack_anymore"> Có vẻ như bạn không có gói nào hoặc số giờ còn lại trong gói hiện tại đã hết, vui lòng liên hệ với Chuyên viên Quản lý Tài khoản của bạn: <br/> <br/> <br/> </div> <div class="col-sm-8 offset-sm-4"> <button class="btn btn-lg btn-primary mt-2 mb-2 w-100 o_support_send" type="submit">Gửi</button> <button class="d-none btn btn-lg btn-primary mt-2 mb-2 o_support_no_pack_anymore">Bạn cần liên hệ với Chuyên viên Quản lý Tài khoản của mình</button> </div> </div> </div> <div class="col-12 col-lg-12 order-md-2 mt-8"> <h2 class="display-2 mb-5">Bạn có <span class="x_wd_green_highlight_01">thắc mắc</span>?</h2> <div class="accordion" id="support_faq" role="tablist"> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_01" aria-expanded="false"> What kind of support can I expect ? </a> <div id="faq_01" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> Odoo support team is here to assist you by providing tools and materials or fix issues you encounter on standard applications with your database or your odoo account and subscription. Odoo Support team does not make changes to your production database without your agreement and gives you the material and knowledge to do it yourself! If the issue is a generic bug, an update of servers is done on a weekly basis. </p> <p> If you encounter an issue in a custom module or custom code (extra lines of code), support can be provided as long as the subscription contains maintenance costs for additional lines of code. </p> <p> Odoo support does not include training, implementation or intervention on your own servers or third party accounts (Payment providers, shiping provider, ....). These topic can be covered through a <a href="/vi_VN/pricing-packs">Odoo Success Pack</a>. </p> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_02" aria-expanded="false"> I don't have subscription or database, how to contact us? </a> <div id="faq_02" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> Bạn có thể liên hệ với chúng tôi qua trang <a href="/vi_VN/contactus">trang Liên hệ với chúng tôi</a> lên lịch một cuộc họp với một <a href="/vi_VN/appointment">our business expert</a>. </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_03" aria-expanded="false"> How to set up a domain name ? </a> <div id="faq_03" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> Bạn có thể tìm thấy thông tin hữu ích bằng cách truy cập <a href="/vi_VN/documentation/latest/applications/websites/website/configuration/domain_names.html">hoặc</a>. </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_04" aria-expanded="false"> How to change my company information ? </a> <div id="faq_04" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> Để thay đổi thông tin như tên, địa chỉ hoặc liên hệ hãy truy cập <a href="/vi_VN/my/account">cổng thông tin của bạn</a>. Để thay đổi mã số thuế hoặc quốc gia của bạn, hãy điền vào <a href="/vi_VN/help?stage=administration">biểu mẫu này</a> và cung cấp các thông tin chứng minh định danh công ty của bạn: </p> <ul> <li>Giấy tờ đăng ký thuế có tên, địa chỉ</li> <li>liên kết đến thông tin công khai chính thức của công ty (BCE, ...)</li> <li>bằng chứng về việc mua lại</li> </ul> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_05" aria-expanded="false"> I have to change the admin of my databases or my odoo.sh project, how to do ? </a> <div id="faq_05" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> Inside your database, you can add users and give them all accesses needed to administrate the database. Contact us if the initial admin do not have access to the database anymore. For your odoo.sh project, follow this steps to change the owner. Fill in this <a href="/vi_VN/help?stage=administration">biểu mẫu này</a> nếu bạn cần hỗ trợ thêm. </p> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_06" aria-expanded="false"> How to upgrade my database ? </a> <div id="faq_06" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> The upgrade of your database depend on the hosting of your database. Go to the <a href="https://upgrade.odoo.com">trang nâng cấp</a> để biết thêm thông tin. Bạn có thể liên hệ với chúng tôi qua <a href="/vi_VN/help?stage=migration">biểu mẫu này</a> nếu bạn gặp phải vấn đề trong quá trình kiểm thử. </p> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_07" aria-expanded="false"> How to change my database hosting ? </a> <div id="faq_07" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> It is possible to migrate from one hosting option to another, read the <a href="/vi_VN/documentation/latest/administration/hosting.html">tài liệu</a>. The support team can assist to move to the online platform. For other move, contact your partner or your account manager. </p> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_08" aria-expanded="false"> How is my data managed? </a> <div id="faq_08" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> You can find useful information by visiting these pages: <ul> <li><a href="/vi_VN/privacy">Quyền riêng tư</a></li> <li><a href="/vi_VN/gdpr">GDPR</a></li> </ul> </p> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_09" aria-expanded="false"> What is odoo security compliance ? </a> <div id="faq_09" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p>You can find useful information by visiting these pages: <ul> <li><a href="/vi_VN/security">Trang Bảo mật</a></li> </ul> </p> </div> </div> </div> </div> </div> </div> </form> </div> </section> </div> <div id="o_shared_blocks" class="oe_unremovable"></div> </main> <footer id="bottom" data-anchor="true" data-name="Footer" class="o_footer o_colored_level o_cc o_footer_slideout"> <div id="footer" class="container o_not_editable "> <span class="o_logo o_logo_inverse d-block mx-auto o_footer_logo my-5"></span> <div class="row"> <div class="col-12 col-lg-7 col-xl-6"> <div class="row"> <div class="col-12 col-md-4 mb-3 mb-md-0"> <div class="row"> <div class="col-6 col-md-12"> <span class="o_footer_title">Cộng đồng</span> <ul class="o_footer_links list-unstyled"> <li><a href="/vi_VN/slides/all/tag/odoo-tutorials-9">Khóa học</a></li> <li><a href="/vi_VN/page/docs">Tài liệu</a></li> <li><a href="/vi_VN/forum/help-1">Diễn đàn</a></li> </ul> </div> <div class="col-6 col-md-12"> <span class="o_footer_title">Mã nguồn mở</span> <ul class="o_footer_links 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