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</nav> </div> </header> </div> <div class="mw-page-container"> <div class="mw-page-container-inner"> <div class="vector-sitenotice-container"> <div id="siteNotice"></div> </div> <div class="vector-column-start"> <div class="vector-main-menu-container"> <div id="mw-navigation"> <nav id="mw-panel" class="vector-main-menu-landmark" aria-label="Site"> <div id="vector-main-menu-pinned-container" class="vector-pinned-container"> </div> </nav> </div> </div> </div> <div class="mw-content-container"> <main id="content" class="mw-body"> <header class="mw-body-header vector-page-titlebar"> <h1 id="firstHeading" class="firstHeading mw-first-heading"><span class="mw-page-title-main">Wikimedia Foundation/Finance and Administration/IT Services</span></h1> <div id="p-lang-btn" class="vector-dropdown mw-portlet mw-portlet-lang" > <input type="checkbox" id="p-lang-btn-checkbox" role="button" aria-haspopup="true" data-event-name="ui.dropdown-p-lang-btn" class="vector-dropdown-checkbox 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Foundation/People">People</a></li></ul> </div> </div> </div> <div class="wmf-department-info-container"> <p class="wmf-department-info-title" style="font-family: 'Helvetica Neue', 'Helvetica', 'Liberation Sans', 'Arial', sans-serif;font-weight: 700;font-size: 2.25rem;line-height: 2.5rem;">IT Services</p> <div class="wmf-department-info-content" style="font-family: 'Linux Libertine', 'Georgia', 'Times', 'Source Serif Pro', serif;font-size: 1.375rem;line-height: 150%;margin-top: 2rem;text-align: left;">IT Services (ITS) Team delivers support by providing a portfolio of services, tools, and resources in order to maintain the Organization’s internal operational infrastructure and meet the needs of business operations and our mission. ITS’ portfolio of services include: technical support, A/V support, systems & infrastructure, security & network support, and onsite services. ITS consists of four sub-teams, Service Desk, Working Environments, A/V and Systems Team. The Team is committed to maintaining a robust and responsive IT environment. </div> </div> <p><br/> <style data-mw-deduplicate="TemplateStyles:r25818886">.mw-parser-output .wmf-back-button-link>a{font-family:"Helvetica Neue";font-weight:700;font-size:1.125rem;line-height:175%;color:#3A25FF}.mw-parser-output .wmf-back-button-link>a:hover{text-decoration:none}</style> </p> <p class="wmf-back-button-link wmf-navbar-uselink"><span typeof="mw:File"><a href="/wiki/Wikimedia_Foundation/Finance_and_Administration" title="Wikimedia Foundation/Finance and Administration"><img src="//upload.wikimedia.org/wikipedia/commons/thumb/e/ec/ArrowBack.svg/22px-ArrowBack.svg.png" decoding="async" width="22" height="22" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/commons/thumb/e/ec/ArrowBack.svg/33px-ArrowBack.svg.png 1.5x, //upload.wikimedia.org/wikipedia/commons/thumb/e/ec/ArrowBack.svg/44px-ArrowBack.svg.png 2x" data-file-width="20" data-file-height="20"/></a></span> <a href="/wiki/Wikimedia_Foundation/Finance_and_Administration" title="Wikimedia Foundation/Finance and Administration">Back to Finance and Administration</a></p> <p><br/> </p> <hr style="background-color: #C8CCD1;"/> <div class="mw-heading mw-heading3"><h3 id="How_we_work" data-mw-thread-id="h-How_we_work"><span data-mw-comment-start="" id="h-How_we_work"></span>How we work<span data-mw-comment-end="h-How_we_work"></span></h3><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Wikimedia_Foundation/Finance_and_Administration/IT_Services&action=edit&section=1" title="Edit section: How we work"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>ITS works internally with all departments, including Board Members via our Deputy Chief of Staff to provide technical service & support. We foster a collaborative environment by providing the technical tools to enhance an internal working environment that empowers individuals to contribute their best. </p> <style data-mw-deduplicate="TemplateStyles:r27678630">.mw-parser-output .wmf-2col-container{display:flex;flex-flow:row wrap;align-content:stretch;justify-content:center;gap:1rem;margin:auto}.mw-parser-output .wmf-2col-left,.mw-parser-output .wmf-2col-right{align-self:auto;min-width:200px;flex:1 1 0}.mw-parser-output .wmf-2col-header{font-family:"Helvetica Neue",-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Lato,Helvetica,Arial,sans-serif;font-weight:700;font-size:1rem;line-height:150%;margin:0 0 12px 0}.mw-parser-output .wmf-2col-text{font-family:"Georgia";font-size:0.875rem;line-height:150%;margin:0 0 12px 0}</style> <div class="wmf-2col-container"> <div class="wmf-2col-left"> <div class="wmf-2col-header">Service Desk</div> <div class="wmf-2col-text">First tier service and support; documentation; hardware/software provisioning.</div> </div> <div class="wmf-2col-right"> <div class="wmf-2col-header">Systems</div> <div class="wmf-2col-text">Systems Infrastructure administration, maintenance and improvements; Security and Network maintenance and service.</div> </div> </div> <link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r27678630"> <div class="wmf-2col-container"> <div class="wmf-2col-left"> <div class="wmf-2col-header">A/V</div> <div class="wmf-2col-text">Virtual and Onsite audio/visual meeting maintenance and support.</div> </div> <div class="wmf-2col-right"> <div class="wmf-2col-header">Working Environments</div> <div class="wmf-2col-text">San Francisco onsite services including convenings and facility maintenance; shipping and postal services.</div> </div> </div> <p><br/> </p> <div class="mw-heading mw-heading3"><h3 id="Selected_projects" data-mw-thread-id="h-Selected_projects"><span data-mw-comment-start="" id="h-Selected_projects"></span>Selected projects<span data-mw-comment-end="h-Selected_projects"></span></h3><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Wikimedia_Foundation/Finance_and_Administration/IT_Services&action=edit&section=2" title="Edit section: Selected projects"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <ul><li>Documentation & Maintenance of IT Knowledge Base</li> <li>Convening coordination (Working Environments + A/V)</li> <li>Tracking Metrics used to monitor security and access to our environment</li> <li>(Ongoing) Automation of manual workflows</li></ul> <p><br/> </p> </div> <link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r27848808"> <style data-mw-deduplicate="TemplateStyles:r27819850">.mw-parser-output .wmf-footer-container{min-height:9.5rem;background:#54595D;padding-bottom:2rem}@media screen{html.skin-theme-clientpref-night .mw-parser-output .wmf-footer-container{background:var(--background-color-interactive,#27292d)}}.mw-parser-output .wmf-footer-left{margin-top:2.375rem;margin-left:3.25rem;flex:4}.mw-parser-output .wmf-footer-right{margin-top:2.375rem;margin-left:3rem;margin-right:3rem;flex:8}.mw-parser-output .wmf-footer-right>p{font-family:"Helvetica Neue","Helvetica","Liberation Sans","Arial",sans-serif;font-size:0.875rem;line-height:175%;color:#FFFFFF}</style> <div class="flex-grid-row wmf-footer-container"> <div class="flex-grid-col wmf-footer-left"><span typeof="mw:File"><a href="/wiki/File:Wikimedia_Foundation_logo_-_horizontal_white.svg" class="mw-file-description"><img src="//upload.wikimedia.org/wikipedia/commons/thumb/b/bc/Wikimedia_Foundation_logo_-_horizontal_white.svg/150px-Wikimedia_Foundation_logo_-_horizontal_white.svg.png" decoding="async" width="150" height="35" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/commons/thumb/b/bc/Wikimedia_Foundation_logo_-_horizontal_white.svg/225px-Wikimedia_Foundation_logo_-_horizontal_white.svg.png 1.5x, //upload.wikimedia.org/wikipedia/commons/thumb/b/bc/Wikimedia_Foundation_logo_-_horizontal_white.svg/300px-Wikimedia_Foundation_logo_-_horizontal_white.svg.png 2x" data-file-width="512" data-file-height="119"/></a></span></div> <div class="flex-grid-col wmf-footer-right"><p>The Wikimedia Foundation, Inc is a nonprofit charitable organization dedicated to encouraging the growth, development and distribution of free, multilingual content, and to providing the full content of these wiki-based projects to the public free of charge.</p></div> </div>    </div><noscript><img src="https://login.wikimedia.org/wiki/Special:CentralAutoLogin/start?type=1x1" alt="" width="1" height="1" style="border: none; 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