Birdeye Reviews: Pricing & Software Features 2024

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Brokers</a></li> <li class="categories-menu__el"><a href="https://financesonline.com/category/financial-news/" title="Financial News">Financial News</a></li> <li class="clearfix"></li></ul> </nav> </div> <div id="cat-show" class="categories-menu__show-all">SHOW <span class="all">ALL</span><span class="popular">POPULAR</span> CATEGORIES</div> </div> <div class="review-page" data-id="62832"> <div class="review-page__bc"> <div class="main-container"> <ul> <li><a href="https://financesonline.com" title="FinancesOnline">Home</a></li> <li><a href="https://financesonline.com/c/reputation-management/" title="Reputation Management Software">Reputation Management Software</a></li> <li>Birdeye</li> </ul> <div class="why-fo-free"> <a data-modal="#why-fo-free" title="Why FO is free" href="#"> Why is FinancesOnline free <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/why_blue.png" data-srcset="https://reviews.financesonline.com/media/themes/fot/dist/img/why_blue.png 1x, https://reviews.financesonline.com/media/themes/fot/dist/img/why_blue@2x.png 2x" alt="Why FO is free" class="lazyload" width="15" height="15"> </a> </div> <div class="clearfix"></div> </div> </div> <div class="main-container"> <h1>Birdeye Review</h1> <div class="review-page__content col col--75 col--sm"> <div id="product-info" class="review-page__product sticky-desktop scroll"> <div class="review-page__product__close"> <span></span> <span></span> </div> <div class="review-page__product__thumb"> <img width="440" height="180" src="https://financesonline.com/uploads/2022/12/Birdeye-main-thumbnail.png" class="attachment- size-" alt="Birdeye" srcset="https://s.financesonline.com/uploads/2022/12/Birdeye-main-thumbnail.png 440w, https://s.financesonline.com/uploads/2022/12/Birdeye-main-thumbnail-300x123.png 300w, https://s.financesonline.com/uploads/2022/12/Birdeye-main-thumbnail-220x90.png 220w, https://s.financesonline.com/uploads/2022/12/Birdeye-main-thumbnail-93x38.png 93w, https://s.financesonline.com/uploads/2022/12/Birdeye-main-thumbnail-354x145.png 354w" sizes="(max-width: 440px) 100vw, 440px" /> </div> <div class="review-page__product__info"> <span class="product-details">Our score: <span class="score">9.0</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span class="product-details">User satisfaction: <span class="score">97%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <div class="clearfix"></div> <div class="stars stars--average hide-tablet"> <div class="stars__img"> <div class="stars__rating" style="width:89.0624%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" importance="low" width="190" height="35"> </div> <span class="score">4.5/5 <a id="enable-user-review-tab" href="#user-review">(16 user reviews)</a></span> </div> </div> </div> <div id="product-info-sticky-mobile" class="review-page__product sticky scroll"> <div class="review-page__product__close"> <span></span> <span></span> </div> <div class="review-page__product__info show-tablet"> <div class="stars stars--average"> <div class="stars__img"> <div class="stars__rating" style="width:89.0624%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" importance="low" width="190" height="35"> </div> <span class="score">4.5/5 <a id="enable-user-review-tab" href="#user-review">(16 user reviews)</a></span> </div> </div> <div id="product-buttons" class="review-page__product__btns" style="visibility: hidden" data-product="62832" data-main-term="195" data-selected-term=""> </div> </div> <div class="clearfix"></div> <script> (function() { // dynamic scroll buttons const product_buttons_el = document.getElementById('product-buttons'); if(product_buttons_el) { const product_id = product_buttons_el.getAttribute('data-product'), main_term = product_buttons_el.getAttribute('data-main-term'), url_hash = window.location.hash.split('='), ajax_url = document.body.getAttribute('data-ajax'), request_buttons = new XMLHttpRequest(); let url_hash_index = 0; url_hash.forEach(function (value, index) { if (value.replace('#', '') === 'category') { url_hash_index = index + 1; } }); const is_selected_term = url_hash_index > 0 && url_hash[url_hash_index] !== undefined ? true : false, selected_term = is_selected_term ? url_hash[url_hash_index] : ''; request_buttons.open('GET', ajax_url + '?action=get_scroll_buttons&product=' + encodeURIComponent(product_id) + '&main_term=' + encodeURIComponent(main_term) + '&selected_term=' + encodeURIComponent(selected_term)); request_buttons.onload = function () { if (request_buttons.status >= 200 && request_buttons.status < 400) { if (request_buttons.response.length > 0) { product_buttons_el.innerHTML = JSON.parse(request_buttons.response); product_buttons_el.style.visibility = 'visible'; } } } request_buttons.send(); } })(); </script> <div id="fo-review-tabs" class="tabs apps"> <div class="review-page__tabs"> <div class="review-page__tabs__menu tabs-menu owl-carousel owl-theme"> <a class="review-page__tabs__menu__el tabs-tab-review active" href="#review-review">REVIEW</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#user-review">USER REVIEWS</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#pricing-details">PRICING DETAILS</a> <a class="review-page__tabs__menu__el tabs-tab normal-link " href="https://alternatives.financesonline.com/p/birdeye/">BIRDEYE ALTERNATIVES</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#integrations">INTEGRATIONS</a> </div> </div> <div class="tab-content"> <div class="review-page__tab-content main-tab flex-order"> <div id="review-toc" class="review-page__toc"> <ul> <li><a href="#what-is">What is Birdeye?</a></li> <li><a href="#benefits">Birdeye benefits</a></li> <li><a href="#features">Overview of Birdeye features</a></li> <li><a href="#problems">What Problems Will Birdeye Solve?</a></li> <li><a href="#awards">Awards & quality certificates</a></li> <li><a href="#pricing">Birdeye pricing</a></li> <li><a href="#user-sat">User satisfaction</a></li> <li><a href="#video">Video</a></li> <li><a href="#technical">Technical details</a></li> <li><a href="#support">Support details</a></li> <li><a href="#user-rev">User reviews</a></li> </ul> </div> <div class="review-page__imgs content-visibility"> <img width="300" height="155" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Logo of Birdeye" sizes="(max-width: 300px) 100vw, 300px" data-srcset="https://s.financesonline.com/uploads/2022/12/Birdeye-main-screenshot-300x155.png 300w, https://s.financesonline.com/uploads/2022/12/Birdeye-main-screenshot-232x120.png 232w, https://s.financesonline.com/uploads/2022/12/Birdeye-main-screenshot-93x48.png 93w, https://s.financesonline.com/uploads/2022/12/Birdeye-main-screenshot-281x145.png 281w, https://s.financesonline.com/uploads/2022/12/Birdeye-main-screenshot.png 600w" /> <a href="#" data-modal="#verified-quality" data-dynamic="yes" data-id="62832"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/seal-new.png" class="lazyload" alt="Verified Quality"> </a> </div> <div class="clearfix"></div> <div class="what-is content-visibility order-1 flex-order"> <div id="what-is" class="review-page__header"> <span class="rev-icon rev-icon--what-is"></span> <h3>What is Birdeye?</h3> </div> <p>Birdeye is a dependable reputation management and customer experience software developed to assist businesses in transforming their customers into powerful marketing engines. As an all-in-one platform, Birdeye serves as an integrated software for managing online reputation, providing customer service, and keeping customers engaged.</p> <p>Review generation, management, monitoring, and marketing are the main features of Birdeye Reviews. The platform is also built to be scalable, so it can accommodate an unlimited number of enterprise users.</p> <p>One main feature of Birdeye is that it makes it easy for your customers to leave a review on Google, which in turn helps build your reputation and brings in new customers for your company. Customers can send reviews as if they are sending a text message. For a stellar reputation everywhere, the software can also help you generate reviews on Facebook and more than 200 other leading sites and manage those reviews.</p> <p>Aside from Birdeye Reviews, the platform offers plenty of other features to streamline marketing, payment collection, and lead generation and nurturing. For instance, an important feature of Birdeye is Birdeye Messaging. With this feature, you get a single inbox where you can directly respond to customer reviews, answer questions, and engage customers on the channel of their choice. You can also chat with your team from this inbox. This feature can improve convenience for customers and help encourage conversion.</p> <p>Meanwhile, Birdeye Webchat keeps users updated each time a lead sends a message through chat. This feature allows users to set up a chatbot to respond to customer messages in real time and answer commonly answered questions. This helps teams save time on repeatedly answering the same questions and focus on more important tasks.</p> <p>The software also boosts SEO efforts through Birdeye Listings. Through this feature, you can easily scan listings, update them when needed, and track their performance on Google Maps and search. Converting leads from Facebook messaging and Google My Business is also easier.</p> <p>Local businesses can also streamline payment processing workflows through Birdeye Payments. Through Birdeye Payments, customers can pay through online payment methods, debit or credit cards, or even through text. Users get a dashboard for monitoring all payments, including account receivables. Meanwhile, integrations with Quickbooks and hundreds of other accounting and billing software make it easier for Birdeye users to collect payments and reconcile revenue.</p> <p>The software also helps businesses organize their referral programs through Birdeye Referrals. This feature allows businesses to digitize and track word-of-mouth referrals and customers to refer friends and family in just a few clicks. A centralized dashboard also makes it easier to track the performance of the referral program.</p> <p>Birdeye Surveys also supports businesses in gathering customer feedback. Through this intuitive survey tool, you can send surveys to customers, prospects, and even team members through your website, email, or social media. Artificial technology also helps teams understand feedback more quickly and identify customer sentiment.</p> <p>Moreover, the Birdeye mobile app makes all these features more accessible on the go. With this app, you can manage clients on the go, respond to reviews and customer messages, and send referral requests wherever you are.</p> <p>All these features work together to help organizations deliver outstanding performance, which in turn helps to improve customer satisfaction and drive customer loyalty. If you are looking for a platform that can help you command higher customer acquisition, increase customer reviews and ratings, and boost revenue, Birdeye Reviews would be the way to go.</p> <a href="#" class="review-show-more what-is-show-more mb-show">Show More</a> </div> <div class="benefits content-visibility order-3 flex-order"> <div class="order-3"> <div id="benefits" class="review-page__header"> <span class="rev-icon rev-icon--benefits"></span> <h3>Overview of Birdeye Benefits</h3> </div> <p>Birdeye could be the key to your success if you run a small or large business or are a partner in any industry, including healthcare, hospitality, retail, finance, legal, and more. Below are what you can enjoy from this platform.</p> <p><strong>Easily Manage Reviews and Turn Feedback into Insights </strong></p> <p>Birdeye has the best features in its class to help businesses track, monitor, organize, and respond to reviews. It’s a strong, all-inclusive platform that turns feedback into useful information. It’s made easy to use, and many ways exist to integrate it so clients can start using it immediately.</p> <p><strong>One Dashboard to View Everything</strong></p> <p>This platform uses a single dashboard showing real-time feedback from more than 250 sites. The system lets you know immediately by email or text message when reviews of your business are posted. You can also sort the alerts by where they came from and how good they are. This will ensure that you know about the most important reviews of your business.</p> <p><strong>Unified Communications</strong></p> <p>Birdeye Messaging gathers all customer messages into one inbox, so teams can easily monitor and respond to messages from text, Google My Business, Facebook Messenger, Instagram, email, and voicemail. By providing prompt answers, businesses can improve the customer experience and encourage customer loyalty.</p> <p><strong>Real-time Customer Interactions</strong></p> <p>Birdeye Webchat makes it possible to respond to customer queries even if everyone on your team is busy. Though this feature, you can set up a chatbot that can answer commonly asked questions. You also get notifications each time a lead sends a message so you can take advantage of nurturing and conversion opportunities.</p> <p><strong>Convenient Listing Management</strong></p> <p>Birdeye Listings make it easier for teams to scan and update listings. This ensures that customers get accurate information when they search for your business online. This feature also supports easier interactions with leads from Google My Business and Facebook messaging.</p> <p><strong>Secure Payment Processing and Revenue Reconciliation</strong></p> <p>Through Birdeye Payments, businesses can collect payments through online payment methods, card readers, and text. Account receivables and payments can also be monitored through an intuitive centralized dashboard, while integrations with popular accounting and billing software make it easier for businesses to get paid.</p> <p><strong>Digitized Referral Programs</strong></p> <p>Birdeye Referrals also help businesses digitize and automate their referral programs for easier tracking. Customers can refer family members and friends in seconds, and a unified dashboard allows teams to track the number of shares and leads gained through referrals. Integrations with CRM software also allow sales and marketing teams to automate referral requests.</p> <p><strong>Rank Your Website Higher for Better Visibility</strong></p> <p>Search engines do a good job of indexing all reviews. Also, this platform makes it easy to improve your SEO and make your website a better marketing tool. You can also improve your listing by adding things like photos, videos, incentives, and menus that change over time. This makes you stand out and increases the number of people who click through and the number of people who buy from you.</p> <p><strong>Hassle-Free Feedback Collection</strong></p> <p>Birdeye Surveys takes the hard work out of collecting feedback from customers and employees. Through this survey tool, you can send surveys to respondents via text, email, social media, or your website. Artificial intelligence technology also helps users discover customer sentiment and understand the feedback provided.</p> <p><strong>Improved Response Times</strong></p> <p>With the Birdeye mobile app, teams can ask for reviews, respond to feedback and customer messages, and send referral requests anytime, anywhere. This can come in handy for team members who don’t spend all day at their desks.</p> <p><strong>Seamless Integration for Efficient Workflow</strong></p> <p>Birdeye also works with the most popular CMS, CRM, and accounting platforms, making automating your review collection strategies easier. The system lets you talk to your customers in real time without changing how your business works. It gives your business full control over every business decision based on the customer as you grow.</p> <a href="#" class="review-show-more benefits-show-more mb-show">Show More</a> </div> <div class="order-2"> <div id="features" class="review-page__header"> <span class="rev-icon rev-icon--features"></span> <h3>Overview of Birdeye Features</h3> </div> <div class="review-page__features"> <ul class="review-page__features-list"> <li>Online presence</li> <li>Review monitoring</li> <li>Review generation</li> <li>Review management</li> <li>Review marketing</li> <li>Payment processing</li> <li>Chatbots</li> <li>Customer surveys</li> <li>AI-powered feedback processing</li> <li>Social listening</li> <li>Social ticketing</li> <li>Business insight</li> <li>Competitor analysis</li> <li>Digitized referral programs</li> <li>Listing management</li> </ul> </div> </div> </div> <div class="content-visibility order-8 flex-order"> <div class="review-page__gray"> <div id="problems" class="review-page__header"> <span class="rev-icon rev-icon--problems-solve"></span> <h3>What Problems Will Birdeye Solve?</h3> </div> <p><strong>Problem:</strong> Customers can’t find your business online</p> <p><strong>Solution:</strong> Through Birdeye, you can make sure that your business is visible to consumers searching online. The platform makes it easier for you to gather reviews and feedback, which can give your business a positive reputation and help you attract more customers.</p> <p> </p> <p><strong>Problem:</strong> Keeping customers engaged is difficult</p> <p><strong>Solution:</strong> Businesses can use Birdeye to ensure that they can engage customers on more digital channels, including social media, live chat, and text. This omnichannel presence can help businesses connect with more prospects and leads.</p> <p> </p> <p><strong>Problem: </strong>You want to improve the customer experience</p> <p><strong>Solution: </strong>Birdeye comes with plenty of tools to help businesses ensure a positive, memorable customer experience. Through Birdeye, you can be more accessible to customers on the channels they use and respond to queries in real-time.</p> </div> </div> <div class="content-visibility order-9 full-width"> <div id="awards" class="review-page__header"> <span class="rev-icon rev-icon--awards"></span> <h3>Awards & Quality Certificates</h3> </div> <div class="review-page__awards"> <div class="review-page__awards-inner"> <div><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2023/02/gue23.png?width=275&token=jkYRgkO1kn1z2Ue5UhK49Q" data-srcset="https://sip.financesonline.com/uploads/2023/02/gue23.png?width=275&token=jkYRgkO1kn1z2Ue5UhK49Q 1x, https://sip.financesonline.com/uploads/2023/02/gue23.png?width=550&token=Rr19NvKFFl1z5J8ByisDug 2x" class="lazyload" alt="An award given to products our B2B experts find especially valuable for companies"></div> </div> </div> </div> <div class="content-visibility order-7"> <div class="review-page__gray"> <div class="review-page__header"> <span class="rev-icon rev-icon--top3"></span> <h3>Birdeye Position In Our Categories</h3> </div> <p> Bearing in mind companies have distinct business requirements, it is practical they avoid deciding on a one-size-fits-all, “perfect” business program. Nonetheless, it would be difficult to try to discover such an app even among sought-after software products. The efficient step to undertake would be to take note of the different chief aspects that call for a examination including important features, price terms, technical skill competence of staff, business size, etc. After which, you should do the product research comprehensively. Read some of these Birdeye review articles and scrutinize each of the software options in your shortlist in detail. Such all-encompassing research guarantees you circumvent unfit apps and pay for the one that delivers all the aspects your business requires. </p> <p><strong>Position of Birdeye in our main categories:</strong></p> <div class="review-page__main-cats"> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>10</span> </div> <p>Birdeye is one of the <strong>top 10</strong> <a href="https://financesonline.com/c/customer-experience-management-software/">Customer Experience Management Software</a> products</p> </div> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>10</span> </div> <p>Birdeye is one of the <strong>10</strong> <a href="https://financesonline.com/c/reputation-management/">Reputation Management Software</a> products</p> </div> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>10</span> </div> <p>Birdeye is one of the <strong>top 10</strong> <a href="https://financesonline.com/c/social-media-management-tools/">Social Media Management Tools</a> products</p> </div> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>10</span> </div> <p>Birdeye is one of the <strong>10</strong> <a href="https://financesonline.com/c/survey-tools/">Survey Tools</a> products</p> </div> <div class="clearfix"></div> </div> <p>Companies have diverse needs and requirements and no software platform can be perfect in such a situation. It is futile to try to find a perfect off-the-shelf software product that fulfills all your business wants. The intelligent thing to do would be to adapt the application for your specific requirements, employee skill levels, budget, and other aspects. For these reasons, do not hurry and subscribe to well-publicized trendy systems. Though these may be widely used, they may not be the ideal fit for your unique requirements. Do your research, investigate each short-listed system in detail, read a few Birdeye Reputation Management Software reviews, speak to the maker for clarifications, and finally choose the app that presents what you require.</p> </div></div> <div id="pricing-details" class="review-page__pricing-details tab-el order-2"> <div id="pricing" class="review-page__header"> <span class="rev-icon rev-icon--pricing-details"></span> <h3>How Much Does Birdeye Cost?</h3> </div> <p><strong>Birdeye Pricing Plans:</strong></p> <div class="review-page__scroll-box"> <div class="review-page__table"> <div class="review-page__table__row"> <span>Free Trial</span> <p><span class="icon icon--checked"></span></p> </div> <div class="review-page__table__row"> <span>Quote-based Plan</span> <p>Contact vendor</p> </div> </div> </div> <a href="#" class="review-show-more pricing-show-more mb-show">Show More</a> <div class="review-page__tab-content pricing"> <div class="review-page__header"> <span class="rev-icon rev-icon--pricing-details"></span> <h3>What are Birdeye pricing details?</h3> </div> <p><strong>Birdeye Pricing Plans:</strong></p> <div class="review-page__plans"> <div> <p>Free Trial</p> <p><span class="icon icon--checked"></span></p> </div> <div> <p>Quote-based Plan</p> <p>Contact vendor</p> </div> </div> <p>Birdeye’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.</p> </div> </div> <div class="content-visibility order-10"> <div class="review-page__gray"> <div id="user-sat" class="review-page__header"> <span class="rev-icon rev-icon--user-satisfaction"></span> <h3>User Satisfaction</h3> </div> <div class="review-page__mentions"> <div class="review-page__mentions-item"> <span class="icon icon--user-sat"></span> Positive Social Media Mentions <span class="count"> 50 </span> </div> <div class="review-page__mentions-item"> <span class="icon icon--user-sat reverse"></span> Negative Social Media Mentions <span class="count"> 2 </span> </div> </div> <p> <p>We are aware that when you decide to get a Reputation Management Software it’s vital not only to find out how experts rank it in their reviews, but also to discover whether the real users and enterprises that use this software are genuinely happy with the service. Because of that need we’ve designer our behavior-based <a class="qtip" data-modal="#user-modal" data-dynamic="yes" href="#">Customer Satisfaction Algorithm™</a> that aggregates customer reviews, comments and Birdeye reviews across a broad range of social media sites. The data is then displayed in a simple to understand format showing how many customers had positive and negative experience with Birdeye. With that information at your disposal you will be ready to make an informed business decision that you won’t regret.</p> </p> </div> <div id="video" class="review-page__header"> <span class="rev-icon rev-icon--video"></span> <h3>Video</h3> </div> <iframe title="video" title="Meet the Birdeye Platform" width="640" height="360" data-src="https://www.youtube.com/embed/w20z2yIUx2g?feature=oembed&controls=1&showinfo=0" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen frameborder="0" class="lazyload"></iframe> </div> <div class="content-visibility order-4 flex-order"> <div class="order-1 full-width"> <div id="technical" class="review-page__header"> <span class="rev-icon rev-icon--technical-details"></span> <h3>Technical details</h3> </div> <div class="review-page__technical"> <div class="col col--33"> <p>Devices Supported</p> <ul class="ul-normal"> <li>Android</li><li>iPhone/iPad</li><li>Web-based</li> </ul> <p>Deployment</p> <ul class="ul-normal"> <li>Cloud Hosted</li> </ul> </div> <div class="col col--33"> <p>Language Support</p> <ul class="ul-normal"> <li>English</li> </ul> </div> <div class="col col--33"> <p>Pricing Model</p> <ul class="ul-normal"> <li>Quote-based</li> </ul> <p>Customer Types</p> <ul class="ul-normal"> <li>Small Business</li><li>Large Enterprises</li><li>Medium Business</li> </ul> </div> <div class="clearfix"></div> </div> </div> <div class="order-2 full-width"> <div id="support" class="review-page__header"> <span class="rev-icon rev-icon--support"></span> <h3>What Support Does This Vendor Offer?</h3> </div> <div class="review-page__support"> <ul> <li><span></span>email</li><li class="ok"><span class="icon icon--checked"></span>phone</li><li class="ok"><span class="icon icon--checked"></span>live support</li><li><span></span>training</li><li><span></span>tickets</li> </ul> </div> </div> </div> <div class="tab-el mb-show order-5" id="integrations"> <div class="review-page__tab-content integrations"> <div class="review-page__header"> <span class="rev-icon rev-icon--intergrations"></span> <h3>What integrations are available for Birdeye?</h3> </div> <p>Birdeye integrates with over 3,000 software systems to automate reviews, online visibility, operations, and revenue. Among the third-party applications that Birdeye integrates with include the following:</p> <ul> <li>Cro Software Solutions</li> <li>FreshBooks</li> <li>InvoiceASAP</li> <li>MoverBase</li> <li>Peachtree</li> <li>QuickBooks Desktop</li> <li>QuickBooks Online</li> <li>Square</li> <li>The Edge</li> <li>Zoho CRM</li> </ul> <p>Birdeye also seamlessly integrates with Google apps and services:</p> <ul> <li>Google private API for Reviews</li> <li>Google My Business</li> <li>Google Messaging</li> <li>Google Maps</li> <li>Google Knowledge Panel</li> <li>Advanced Google analytics</li> <li>Google single sign-in</li> <li>Google Seller Ratings</li> </ul> </div> </div> <div class="tab-el mb-show order-6 full-width" id="user-review"> <div class="user-reviews"> <div class="user-reviews__tab"> <div class="user-reviews__stars"> <div class="average-score"> <div class="review-page__header mb-show"><h3><span class="rev-icon icon icon--user-reviews"></span>Birdeye User Reviews</h3></div> <p class="mb-hide">Birdeye average rating: </p> <div class="stars stars--average"> <div class="stars__img"> <div class="stars__rating" style="width:89.0624%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" importance="low" width="210" height="39" > </div> <span class="score">4.5/5 <span id="ur-scroll">(16 user reviews)</span></span> </div> </div> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="user-reviews__write "> <p>Write your own review of this product</p> <a href="#" data-modal="#add-review" class="btn" title="Add a review"><span class="icon icon--add"></span>ADD A REVIEW</a> </div> <div class="clearfix"></div> <div class="user-reviews__top-least"> <div class="col"> <p>The most favorable review</p> <div class="user-reviews__review user-reviews__review--small"> <div class="user-reviews__review-header"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Tianna" class="lazyload" onerror="this.classList.add('placeholder')"> <div class="user-info"> <p >Tianna</p> <p>Average score</p> <div class="stars stars--blue stars--average"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> </div> </div> </div> <div class="clearfix"></div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <div class="user-reviews__review-content"> <p><strong>PROS:</strong> I like that it's so easy to generate Google reviews with BirdEye.</p> <p><strong>CONS:</strong> Its UI could be more simple and easy to use. It would be helpful if we can track clicks to the review link and which platform it goes to.</p> </div> <div class="review-meta"> <p>Reviewed 3 years ago</p> <a href="/p/birdeye/excellent-tool-4-254764/" title="Read review">Read full review ></a> </div> </div> </div> </div> <div class="col"> <p>The least favorable review</p> <div class="user-reviews__review user-reviews__review--small"> <div class="user-reviews__review-header"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://media.licdn.com/dms/image/C5603AQHWBUzNpCEe-Q/profile-displayphoto-shrink_100_100/0?e=1527951600&v=alpha&t=c42Y6rCylp5QZVSMii7WWeCBFgMlVeZYNAk45rPKkLc" alt="Toni Merrill" class="lazyload" onerror="this.classList.add('placeholder')"> <div class="user-info"> <p >Toni Merrill</p> <p>Average score</p> <div class="stars stars--blue stars--average"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> </div> </div> </div> <div class="clearfix"></div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <div class="user-reviews__review-content"> <p><strong>PROS:</strong> In terms of the purpose of this product which is making it easy for your customers to rate and review you online, this product works. We used the product for a year and it really did make a difference for our google, yelp and facebook reviews, both in number and quality. The triggering of an email or text and notifications to me, the owner, whenever there was a review, positive or negative, was fantastic. They made it easy for me to stay on top of the quality of our work in 4 locations with sales associates and service providers in each.</p> <p><strong>CONS:</strong> Many of our patients have aol accounts for email. While it is easy for the younger generation to just create a gmail account in order to add a review, our patients don't trust the ease and are resistant to having to take that step in order to represent us. Also, while we had no difficulties with google reviews in the first 8 months, later on when google changed their algorithms, we lost 7 reviews in one location and 10 in another. We never did resolve how that happened or why, but to birdeye's credit, they gave me 3 months of complimentary service while I tried to work with google to get them back. I never did and it's not like yelp where they're just suppressed but can be seen through additional links. They were actually deleted. Unfortunately, this shook my confidence in birdeye's knowledge and abilities and ultimately led to my terminating the contract due to the expense and my worry that this might happen again. Finally, after making the decision, I called to cancel and it so happened the renewal was to happen the next day. So they gave me until the end of the day to collect my things and go (download the existing reviews so I could help the patients who's reviews got deleted to re-submit them on google), and while I fully intended to get that done, forgot and was locked out. When I called the next morning to see if they could just send them to me or allow me to login briefly to grab them, the answer was no, a new contract would be required. Now I understand the pressure tactic as a business owner and yes, I take full responsibility for the screw up, but bottom line, I run my company from a stand point of outstanding customer service. This is rare in this day and age which always surprises me since online presence and visibility is like never before. I feel finishing things with a customer being satisfied always allows that customer to come back. But if I leave with the feeling that ultimately, the business doesn't care, the money is more important, I won't be back. It's a trust issue. </p> </div> <div class="review-meta"> <p>Reviewed 7 years ago</p> <a href="/p/birdeye/great-product-almost-93113/" title="Read review">Read full review ></a> </div> </div> </div> </div> </div> <div class="more-reviews"> <p>More reviews from 16 actual users:</p> <div class="sort"> <p>Sort by:</p> <div id="sort-reviews" class="nice-dropdown" data-id="62832" data-related-id=""> <span>Latest</span> <ul class="reviews-sort"> <li data-option="latest">Latest</li> <li data-option="useful">Most useful</li> <li data-option="positive">Most positive</li> <li data-option="negative">Most negative</li> </ul> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="sortable-reviews"> <div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Easy to work with</p> <a href="/p/birdeye/easy-to-work-with-2-255486/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Melody" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Melody</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 10.12.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> BirdEye's support team helped us seamlessly set up the platform. They would reply quickly to our inquries and have helped us in terms of customization, campaign rollouts and post-project reports. They're so easy to work with, minding everything else so we can focus on asking for and responding to reviews.</p> <p><strong>CONS:</strong> Nothing too big a deal, just that the reports could be a lot more adaptable to what we need.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="255486"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="255486"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Excellent tool</p> <a href="/p/birdeye/excellent-tool-4-254764/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Tianna" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Tianna</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 24.09.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 1-10 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I like that it's so easy to generate Google reviews with BirdEye.</p> <p><strong>CONS:</strong> Its UI could be more simple and easy to use. It would be helpful if we can track clicks to the review link and which platform it goes to.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="254764"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="254764"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><a href="#" class="review-show-more user-review-show-more">Show More User Reviews (16)</a><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">One platform for brand building needs</p> <a href="/p/birdeye/one-platform-for-brand-building-needs-254639/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Jean" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Jean</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 14.09.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I like being able to transition to BirdEye without any fuss. Their customer service is tops. They would patiently answer our questions and help implement changes successfully, such as our virtual chat, which was a game changer and helped us raise our lead conversion rates. There's also the auto-sending of review requests, instead of manual follow-ups. Great platform!</p> <p><strong>CONS:</strong> It would be helpful to integrate our Houzz profiles with the live chat function, compile data on webchat engagement, and access for users so they can also share links.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="254639"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="254639"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Convenient for client reviews</p> <a href="/p/birdeye/convenient-for-client-reviews-255851/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Albin" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Albin</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 20.08.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 1-10 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I like that it's so convenient to use because we merely send a review link to their phone or email, so that takes them to one of our social media platforms, while we're able to collect all the messages in one central location.</p> <p><strong>CONS:</strong> Maybe adding options for incentives could help us get a lot more reviews from clients.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="255851"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="255851"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Personalized service</p> <a href="/p/birdeye/personalized-service-255310/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Kip" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Kip</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 26.07.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> What I like most about BirdEye is its people. It's great to help us aggregate reviews so the platform becomes more intuitive, but the BirdEye support team are the real stars in terms of helping us simplify and customize the platform settings according to what we need in the company.</p> <p><strong>CONS:</strong> It would be great to have more customization options, and I'm confident that their support team is onhand to help us see it through.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="255310"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="255310"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Manages my digital reputation efficiently</p> <a href="/p/birdeye/manages-my-digital-reputation-efficiently-254917/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Mike" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Mike</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 31.05.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I like being able to integrate on Yardi because it's good for property management groups. There are also the location pages that help aggregate reviews and increase SEO rankings.</p> <p><strong>CONS:</strong> Nothing I can remember. I like it more than I can remember things for improvement.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="254917"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="254917"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Great for growing customers and reviews</p> <a href="/p/birdeye/great-for-growing-customers-and-reviews-254524/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Wilhelm" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Wilhelm</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 30.05.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 1-10 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I like BirdEye overall, and also the small things: a message asking clients for a review, customer registration post-review, auto-publish feature to our social media channels, and the communications tool across the company, from webchat to texting.</p> <p><strong>CONS:</strong> BirdEye is great, and could use improvements like being able to record our own voicemail when clients call, or minimizing lags for new review notifications.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="254524"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="254524"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Highly recommended</p> <a href="/p/birdeye/highly-recommended-6-255030/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Milo" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Milo</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 10.04.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 1-10 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I like that more than anything else, BirdEye is gently reminding us to get reviews. They already help us accumulate reviews, and offer features that other groups don't have. Their support team is brilliant because their response is instantaneous, offer great tips and efficient followups, and help us incorporate data on our site.</p> <p><strong>CONS:</strong> It would be great for us to be able to easily integrate the systems we needed, but the support team is always onhand for any of our concerns.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="255030"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="255030"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Game-changer</p> <a href="/p/birdeye/game-changer-255594/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Nyasia" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Nyasia</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 26.03.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Hospital & Health Care</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I like that we're able to receive an increase in engagement from our patients, including reviews because this raises our reputation and SEO rankings.</p> <p><strong>CONS:</strong> I really can't think of anything to dislike, because any issues we had in the past, their support team was sure to be on the case to come up with solutions quickly.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="255594"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="255594"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Excellent team</p> <a href="/p/birdeye/excellent-team-255531/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Dixie" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Dixie</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 20.03.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I like that BirdEye's UI is simple and easy. Their reports more so. Across our more than 50 locations and more than a hundred employees, we were able to perform a service rollout seamlessly. BirdEye also has an excellent team that is consistent in replying quickly and being able to resolve issues. BirdEye has also helped us create a much better efficiency culture -- all the way to executive level.</p> <p><strong>CONS:</strong> It would be great to add more tech functionalities that will allow me to integrate our client surveys into BirdEye.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="255531"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="255531"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Exactly what I need</p> <a href="/p/birdeye/exactly-what-i-need-3-254813/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Layla" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Layla</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 14.05.2020</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 1-10 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I like gaining more Google reviews because it creates awareness and gains me more access to a bigger piece of the market pie. I'll definitely keep using BirdEye.</p> <p><strong>CONS:</strong> I can't think of anything at all!</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="254813"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="254813"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Useful support to have onhand</p> <a href="/p/birdeye/useful-support-to-have-onhand-255720/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Freeda" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Freeda</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 23.04.2020</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> </span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Renewables & Environment</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I like being able to sift through positive and negative reviews and compile them from other platforms. This allows us to promote the good ones on our site, and work on resolving the bad ones within our team.</p> <p><strong>CONS:</strong> It would be great to have the contact details of those who leave a bad review, so we can help resolve their issues a lot faster.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="255720"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="255720"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Good tool</p> <a href="/p/birdeye/good-tool-255168/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Malika" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Malika</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 22.04.2020</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I like that it's so easy to send out and track click rates from review requests across multiple platforms. The design is clean and the UI is friendly. We're able to integrate partner softwares like Clio and collect contact information for marketing purposes. It's so much better than what we used to do -- giving our users a URL to our review page with the hopes of them opening it.</p> <p><strong>CONS:</strong> Just minor issues like being able to make changes on the site without having to duplicate it across our more than five offices, picking up reviews in real time and getting alerted via Gmail, so we can respond immediately.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="255168"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="255168"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">My BirdEye review</p> <a href="/p/birdeye/my-birdeye-review-254702/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Ellsworth" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Ellsworth</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 14.04.2020</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 1-10 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I'm extremely satisfied with BirdEye. It features great functionalities. These helped my company gain more web visibility, fix our info on search websites, develop customer engagement and automatic review invites to patients.</p> <p><strong>CONS:</strong> Nothing negative at all, I like BirdEye.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="254702"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="254702"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Birdeye Review sharing is top knotch</p> <a href="/p/birdeye/birdeye-review-sharing-is-top-knotch-228591/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://media-exp1.licdn.com/dms/image/C4E03AQGFpFf9ukCpTw/profile-displayphoto-shrink_100_100/0?e=1588809600&v=beta&t=xw51itE7p9X905Ej_UpXPm3mJWtFl1qPHbUS1pjsqbc" alt="Rachael Burbules (Russ)" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Rachael Burbules (Russ)</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 09.03.2020</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 51-100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Construction</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> We have been able to increase reviews ad track them efficently.</p> <p><strong>CONS:</strong> We would like to have a more customizable live chat platform.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="228591"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="228591"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Great product almost</p> <a href="/p/birdeye/great-product-almost-93113/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://media.licdn.com/dms/image/C5603AQHWBUzNpCEe-Q/profile-displayphoto-shrink_100_100/0?e=1527951600&v=alpha&t=c42Y6rCylp5QZVSMii7WWeCBFgMlVeZYNAk45rPKkLc" alt="Toni Merrill" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Toni Merrill</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 04.04.2018</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 1-10 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Medical Devices</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> In terms of the purpose of this product which is making it easy for your customers to rate and review you online, this product works. We used the product for a year and it really did make a difference for our google, yelp and facebook reviews, both in number and quality. The triggering of an email or text and notifications to me, the owner, whenever there was a review, positive or negative, was fantastic. They made it easy for me to stay on top of the quality of our work in 4 locations with sales associates and service providers in each.</p> <p><strong>CONS:</strong> Many of our patients have aol accounts for email. While it is easy for the younger generation to just create a gmail account in order to add a review, our patients don't trust the ease and are resistant to having to take that step in order to represent us. Also, while we had no difficulties with google reviews in the first 8 months, later on when google changed their algorithms, we lost 7 reviews in one location and 10 in another. We never did resolve how that happened or why, but to birdeye's credit, they gave me 3 months of complimentary service while I tried to work with google to get them back. I never did and it's not like yelp where they're just suppressed but can be seen through additional links. They were actually deleted. Unfortunately, this shook my confidence in birdeye's knowledge and abilities and ultimately led to my terminating the contract due to the expense and my worry that this might happen again. Finally, after making the decision, I called to cancel and it so happened the renewal was to happen the next day. So they gave me until the end of the day to collect my things and go (download the existing reviews so I could help the patients who's reviews got deleted to re-submit them on google), and while I fully intended to get that done, forgot and was locked out. When I called the next morning to see if they could just send them to me or allow me to login briefly to grab them, the answer was no, a new contract would be required. Now I understand the pressure tactic as a business owner and yes, I take full responsibility for the screw up, but bottom line, I run my company from a stand point of outstanding customer service. This is rare in this day and age which always surprises me since online presence and visibility is like never before. I feel finishing things with a customer being satisfied always allows that customer to come back. But if I leave with the feeling that ultimately, the business doesn't care, the money is more important, I won't be back. It's a trust issue. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="93113"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="93113"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div> </div> </div> </div> <div id="add-review" class="fot-modal add-review-modal"> <div class="fot-modal__close"><span></span><span></span></div> <div class="add-review-modal__content"> <div class="add-review-modal__img"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_1.png" class="lazyload" alt="women" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_1.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_2.png" class="lazyload" alt="women" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_2.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_3.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_3.png" class="lazyload" alt="women" width="99" height="102" > </div> <p class="strong">Join a community of 7,369 SaaS experts</p> <p>Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.</p> <div class="center"> <a class="btn btn--blue-hover" rel="nofollow" href="https://financesonline.com/add-user-review/?rp=62832">Sign in with LinkedIn</a> <a href="#" id="add-review-linkedin">Why we require LinkedIn?</a> <div id="add-review-list" class="add-review-modal__list"> <ul> <li><span>Show the community that you're an actual user.</span></li> <li><span>We will only show your name and profile image in your review.</span></li> <li><span>You can still post your review anonymously.</span></li> </ul> </div> <p>OR</p> <a id="add-review-sing-in" href="#" class="btn btn--blue-hover">Sign in with company email</a> <div id="add-review-form" class="add-review-modal__form"> <p class="strong">Sign in with company email</p> <div class="info"></div> <form id="sign_up_user_review"> <input type="hidden" name="product_id" value="62832"> <input type="text" id="firstname" name="firstname" placeholder="First name" required> <input type="text" id="lastname" name="lastname" placeholder="Last name" required> <input type="email" id="business_email" name="business_email" placeholder="Business email" required> <span class="error hidden">Please use a business email address. We don't accept personal emails like gmail, yahoo, etc.</span> <button type="submit" class="btn btn--blue-hover" disabled>Sign In</button> </form> </div> </div> </div> <div class="info"></div> </div> </div> <div class="seo-tables content-visibility order-11"> <div class="review-page__gray"> <div class="review-page__header"> <span class="rev-icon rev-icon--resources"></span> <h3>Useful Birdeye Resources</h3> </div> <ul class="ul-normal"> <li><a href="https://financesonline.com/pros-cons-of-birdeye/" title="Pros & Cons of Birdeye: Analysis of a Top Reputation Management Software">Pros & Cons of Birdeye: Analysis of a Top Reputation Management Software</a></li> <li><a href="https://financesonline.com/birdeye-pricing/" title="Birdeye Pricing Plans: What’s Included in the Pricing Plans?">Birdeye Pricing Plans: What’s Included in the Pricing Plans?</a></li> </ul> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--top-alternatives"></span> <h3>Popular Birdeye Alternatives</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right"> Our Score: <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2Zyb250aWZ5Lw=="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Frontify" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/09/Frontify-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/09/Frontify-logo2.png 186w" /></div> <a href="/p/frontify/" title="Frontify" >Frontify Pricing & Software Features 2024</a> </div> <div class="products-table__right">8.7</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2N1c3RvbWVyLWFsbGlhbmNlLw=="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Customer Alliance" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/10/Customer-Alliance-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/10/Customer-Alliance-logo2.png 186w" /></div> <a href="/p/customer-alliance/" title="Customer Alliance" >Customer Alliance Pricing & Software Features 2024</a> </div> <div class="products-table__right">8.6</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3JlcHV0YXRpb24tc2hpZWxkZXIv"> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" class="lazyload" alt="Reputation Shielder" data-src="https://financesonline.com/uploads/2018/02/logo_Reputation-Shielder.jpg" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" /></div> <a href="/p/reputation-shielder/" title="Reputation Shielder" >Reputation Shielder Pricing & Software Features 2024</a> </div> <div class="products-table__right">8.0</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2luc2lnaHRqZXQv"> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="InsightJet" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2021/06/InsightJet-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2021/06/InsightJet-logo-2.png 186w" /></div> <a href="/p/insightjet/" title="InsightJet" >InsightJet Pricing & Software Features 2024</a> </div> <div class="products-table__right">8.0</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2JsdWVza3ktZXRvLw=="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="BlueSky ETO" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/10/BlueSky-ETO-logo2-1-93x48.png 93w, https://s.financesonline.com/uploads/2019/10/BlueSky-ETO-logo2-1.png 186w" /></div> <a href="/p/bluesky-eto/" title="BlueSky ETO" >BlueSky ETO Pricing & Software Features 2024</a> </div> <div class="products-table__right">7.5</div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--best-competitors-price"></span> <h3>Top Competitors To Birdeye By Price</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right">Price:</div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3JlcHV0YXRpb24tZGVzay8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Reputation Desk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/06/Reputation-Desk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/06/Reputation-Desk-logo2.png 186w" /></div> <a href="/p/reputation-desk/" title="Reputation Desk" >How much does Reputation Desk cost?</a> </div> <div class="products-table__right">By quote</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2ZhbWVwaWxvdC8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Famepilot" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/09/Famepilot-Logo-Thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2019/09/Famepilot-Logo-Thumbnail.png 186w" /></div> <a href="/p/famepilot/" title="Famepilot" >How much does Famepilot cost?</a> </div> <div class="products-table__right">By quote</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3JlcHV6ZW4v""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Repuzen" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/09/repuzen-logo-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2020/09/repuzen-logo-thumbnail.png 186w" /></div> <a href="/p/repuzen/" title="Repuzen" >How much does Repuzen cost?</a> </div> <div class="products-table__right">$15</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2dldGZpdmVzdGFycy8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" class="lazyload" alt="GetFiveStars" data-src="https://financesonline.com/uploads/2017/09/GetFiveStars-logo-2.png" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" /></div> <a href="/p/getfivestars/" title="GetFiveStars" >How much does GetFiveStars cost?</a> </div> <div class="products-table__right">$39.95</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL25pY2Vqb2Iv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="NiceJob" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/10/NiceJob-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/10/NiceJob-logo2.png 186w" /></div> <a href="/p/nicejob/" title="NiceJob" >How much does NiceJob cost?</a> </div> <div class="products-table__right">$45</div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--best-competitors-satisfaction"></span> <h3>Trending Reputation Management Software Reviews</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50"> Score: <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </div> <div class="col col--50 no-padding-left"> Satisfaction: <a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a> </div> </div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3N0b3J5dGFwLw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="StoryTap" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/09/storytap-logo-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2020/09/storytap-logo-thumbnail.png 186w" /></div> <a href="/p/storytap/" title="StoryTap reviews" >What do users think about StoryTap</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.0</div> <div class="col col--50">100%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2Zyb250aWZ5Lw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Frontify" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/09/Frontify-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/09/Frontify-logo2.png 186w" /></div> <a href="/p/frontify/" title="Frontify reviews" >What do users think about Frontify</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.7</div> <div class="col col--50">N/A</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2NhbGliZXIv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Caliber" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/06/caliber-logo-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2020/06/caliber-logo-thumbnail.png 186w" /></div> <a href="/p/caliber/" title="Caliber reviews" >What do users think about Caliber</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.0</div> <div class="col col--50">100%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3gtdHJhY3QtaW8v""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="X-tract.io" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/09/vpc82cf213299e728efbffd9365bfb823a-93x48.png 93w, https://s.financesonline.com/uploads/2020/09/vpc82cf213299e728efbffd9365bfb823a.png 186w" /></div> <a href="/p/x-tract-io/" title="X-tract.io reviews" >What do users think about X-tract.io</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.0</div> <div class="col col--50">100%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3BvZGl1bS8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Podium" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/09/podium-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/09/podium-logo2.png 186w" /></div> <a href="/p/podium/" title="Podium reviews" >What do users think about Podium</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">9.1</div> <div class="col col--50">95%</div> </div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--comparisons"></span> <h3>Birdeye Comparisons</h3> </div> <div class="products-table products-table--comparisons"> <div class="products-table__head">Product name:</div> <div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vYmlyZGV5ZS12cy1ndWVzdG1ldGVy""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Guestmeter" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/04/Guestmeter-LOGO-THUMBNAIL-93x48.png 93w, https://s.financesonline.com/uploads/2020/04/Guestmeter-LOGO-THUMBNAIL.png 186w" /></div> <a href="https://comparisons.financesonline.com/birdeye-vs-guestmeter" title="Comparison of Birdeye vs. Guestmeter" class="set-width" >Read a detailed comparison of Birdeye and Guestmeter</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vYmlyZGV5ZS12cy1jYWxpYmVy""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Caliber" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/06/caliber-logo-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2020/06/caliber-logo-thumbnail.png 186w" /></div> <a href="https://comparisons.financesonline.com/birdeye-vs-caliber" title="Comparison of Birdeye vs. Caliber" class="set-width" >Read a detailed comparison of Birdeye and Caliber</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vYmlyZGV5ZS12cy1yZXB1dGF0aW9uLWRlc2s=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Reputation Desk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/06/Reputation-Desk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/06/Reputation-Desk-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/birdeye-vs-reputation-desk" title="Comparison of Birdeye vs. Reputation Desk" class="set-width" >Read a detailed comparison of Birdeye and Reputation Desk</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vYmlyZGV5ZS12cy1zdG9yeXRhcA==""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="StoryTap" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/09/storytap-logo-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2020/09/storytap-logo-thumbnail.png 186w" /></div> <a href="https://comparisons.financesonline.com/birdeye-vs-storytap" title="Comparison of Birdeye vs. StoryTap" class="set-width" >Read a detailed comparison of Birdeye and StoryTap</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vYmlyZGV5ZS12cy14LXRyYWN0LWlv""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="X-tract.io" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/09/vpc82cf213299e728efbffd9365bfb823a-93x48.png 93w, https://s.financesonline.com/uploads/2020/09/vpc82cf213299e728efbffd9365bfb823a.png 186w" /></div> <a href="https://comparisons.financesonline.com/birdeye-vs-x-tract-io" title="Comparison of Birdeye vs. X-tract.io" class="set-width" >Read a detailed comparison of Birdeye and X-tract.io</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vYmlyZGV5ZS12cy1mZWVsdGVy""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="feelter" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2021/03/feelter-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2021/03/feelter-logo-2.png 186w" /></div> <a href="https://comparisons.financesonline.com/birdeye-vs-feelter" title="Comparison of Birdeye vs. feelter" class="set-width" >Read a detailed comparison of Birdeye and feelter</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vYmlyZGV5ZS12cy1yZXZ1b3c=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Revuow" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/06/revuow-logo-thumbnail-1-93x48.png 93w, https://s.financesonline.com/uploads/2020/06/revuow-logo-thumbnail-1.png 186w" /></div> <a href="https://comparisons.financesonline.com/birdeye-vs-revuow" title="Comparison of Birdeye vs. Revuow" class="set-width" >Read a detailed comparison of Birdeye and Revuow</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vYmlyZGV5ZS12cy1tZWVnbGU=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Meegle" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/11/meegle-logo-93x48.png 93w, https://s.financesonline.com/uploads/2019/11/meegle-logo.png 186w" /></div> <a href="https://comparisons.financesonline.com/birdeye-vs-meegle" title="Comparison of Birdeye vs. Meegle" class="set-width" >Read a detailed comparison of Birdeye and Meegle</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vYmlyZGV5ZS12cy1mYW1lcGlsb3Q=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Famepilot" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/09/Famepilot-Logo-Thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2019/09/Famepilot-Logo-Thumbnail.png 186w" /></div> <a href="https://comparisons.financesonline.com/birdeye-vs-famepilot" title="Comparison of Birdeye vs. Famepilot" class="set-width" >Read a detailed comparison of Birdeye and Famepilot</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vYmlyZGV5ZS12cy1yZXB1emVu""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Repuzen" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/09/repuzen-logo-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2020/09/repuzen-logo-thumbnail.png 186w" /></div> <a href="https://comparisons.financesonline.com/birdeye-vs-repuzen" title="Comparison of Birdeye vs. Repuzen" class="set-width" >Read a detailed comparison of Birdeye and Repuzen</a> </div></div> </div> <div id="user-rev" class="review-page__header mb-hide"> <span class="rev-icon rev-icon--user-reviews"></span> <h3>Birdeye user reviews</h3> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Easy to work with</p> <a href="/p/birdeye/easy-to-work-with-2-255486/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Melody" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Melody</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 10.12.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Excellent tool</p> <a href="/p/birdeye/excellent-tool-4-254764/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Tianna" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Tianna</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 24.09.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 1-10 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">One platform for brand building needs</p> <a href="/p/birdeye/one-platform-for-brand-building-needs-254639/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Jean" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Jean</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 14.09.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Convenient for client reviews</p> <a href="/p/birdeye/convenient-for-client-reviews-255851/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Albin" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Albin</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 20.08.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 1-10 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Personalized service</p> <a href="/p/birdeye/personalized-service-255310/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Kip" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Kip</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 26.07.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> </div> </div> </div> </div> </div> <div class="review-page__meta"> <div class="review-page__author"> <div class="review-page__avatar"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2020/07/nestor_gilbert.png?width=100&token=6ScUWugJRbB_avxvtDy53A" alt="Nestor Gilbert" class="lazyload" onerror="this.onerror=null; this.src='https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg'" width="100" height="100" > </div> <div class="review-page__author__desc smaller"> <h4>By <a href="https://financesonline.com/author/nestor/" title="Nestor Gilbert">Nestor Gilbert</a></h4> <p>Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.</p> </div> <div class="clearfix"></div> </div> <div> Page last modified <time datetime="2024-11-02T15:17:18+00:00" title="2024-11-02 15:17:18">2024-11-02</time> </div> </div> </div> <div class="fot-sidebar col col--25 col--sm"> <div id="useful-vote" class="review-page__rate"> <div class="review-page__rate-head">Did you find this review useful?</div> <div class="rate"> <span class="rate__item" data-vote="up"> <span class="icon icon--user-sat"></span> Yes </span> <span class="rate__item" data-vote="down"> <span class="icon icon--user-sat reverse"></span> No </span> </div> </div> <div id="useful-thanks" class="review-page__thank"> <p>Thank you for your feedback</p> </div> <div id="useful-no" class="review-page__better"> <p>How can we make this page better?</p> <form id="better-page" data-ajax="https://reviews.financesonline.com/wp-admin/admin-ajax.php"> <textarea placeholder="Please provide brief summary"></textarea> <button class="btn">SHARE YOUR COMMENT</button> </form> </div> </div> <div class="clearfix"></div> </div> </div> <div id="back-to-top" class="btn btn--top" title="Go to top"><span class="icon icon--arrow-down"></span>TOP</div>  <div id="why-fo-free" class="fot-modal why-fo-free-modal"> <div class="fot-modal__close"><span></span><span></span></div> <p> <img width="30" height="30" class="why_fo_free_modal_img" alt="Why is FinancesOnline free?" srcset="https://reviews.financesonline.com/media/themes/fot/dist/img/information.png 1x,https://reviews.financesonline.com/media/themes/fot/dist/img/information@2x.png 2x" src="https://reviews.financesonline.com/media/themes/fot/dist/img/information.png"> Why is FinancesOnline free? </p> <p>FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an <a href="https://financesonline.com/scoring-methodology/" title="Scoring methodology">equal opportunity</a> to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.</p> </div> <script type="application/ld+json">{ "@context": "http://schema.org", "@type": "Review", "itemReviewed": { "@type": "SoftwareApplication", "url": "https://reviews.financesonline.com/p/birdeye/", "name": "Birdeye", "image": "https://financesonline.com/uploads/2022/12/Birdeye-main-thumbnail-220x90.png", "featureList": "Online presence,\nReview monitoring,\nReview generation,\nReview management,\nReview marketing,\nPayment processing,\nChatbots,\nCustomer surveys,\nAI-powered feedback processing,\nSocial listening,\nSocial ticketing,\nBusiness insight,\nCompetitor analysis,\nDigitized referral programs,\nListing management.", "operatingSystem": "Android, iPhone/iPad, Web-based", "screenshot": "https://financesonline.com/uploads/2022/12/Birdeye-main-screenshot-300x155.png" }, "description": "Birdeye is a dependable reputation management and customer experience software developed to assist businesses in transforming their customers into powerful marketing engines. As an all-in-one platform, Birdeye serves as an integrated software for managing online reputation, providing customer service, and keeping customers engaged.\nReview generation, management, monitoring, and marketing are the main features of Birdeye Reviews. The platform is also built to be scalable, so it can accommodate an unlimited number of enterprise users.\nOne main feature of Birdeye is that it makes it easy for your customers to leave a review on Google, which in turn helps build your reputation and brings in new customers for your company. Customers can send reviews as if they are sending a text message. For a stellar reputation everywhere, the software can also help you generate reviews on Facebook and more than 200 other leading sites and manage those reviews.\nAside from Birdeye Reviews, the platform offers plenty of other features to streamline marketing, payment collection, and lead generation and nurturing. For instance, an important feature of Birdeye is Birdeye Messaging. With this feature, you get a single inbox where you can directly respond to customer reviews, answer questions, and engage customers on the channel of their choice. You can also chat with your team from this inbox. This feature can improve convenience for customers and help encourage conversion.\nMeanwhile, Birdeye Webchat keeps users updated each time a lead sends a message through chat. This feature allows users to set up a chatbot to respond to customer messages in real time and answer commonly answered questions. This helps teams save time on repeatedly answering the same questions and focus on more important tasks.\nThe software also boosts SEO efforts through Birdeye Listings. Through this feature, you can easily scan listings, update them when needed, and track their performance on Google Maps and search. Converting leads from Facebook messaging and Google My Business is also easier.\nLocal businesses can also streamline payment processing workflows through Birdeye Payments. Through Birdeye Payments, customers can pay through online payment methods, debit or credit cards, or even through text. Users get a dashboard for monitoring all payments, including account receivables. Meanwhile, integrations with Quickbooks and hundreds of other accounting and billing software make it easier for Birdeye users to collect payments and reconcile revenue.\nThe software also helps businesses organize their referral programs through Birdeye Referrals. This feature allows businesses to digitize and track word-of-mouth referrals and customers to refer friends and family in just a few clicks. A centralized dashboard also makes it easier to track the performance of the referral program.\nBirdeye Surveys also supports businesses in gathering customer feedback. Through this intuitive survey tool, you can send surveys to customers, prospects, and even team members through your website, email, or social media. Artificial technology also helps teams understand feedback more quickly and identify customer sentiment.\nMoreover, the Birdeye mobile app makes all these features more accessible on the go. With this app, you can manage clients on the go, respond to reviews and customer messages, and send referral requests wherever you are.\nAll these features work together to help organizations deliver outstanding performance, which in turn helps to improve customer satisfaction and drive customer loyalty. If you are looking for a platform that can help you command higher customer acquisition, increase customer reviews and ratings, and boost revenue, Birdeye Reviews would be the way to go.\n", "reviewRating": { "@type": "Rating", "worstRating": 1, "bestRating": 10, "ratingValue": "9.0", "applicationCategory": "Reputation Management Software" }, "headline": "Birdeye review", "awards": "Great User Experience 2023 Award", "dateModified": "2024-11-02T15:17:18+00:00", "publisher": { "@type": "Organization", "name": "FinancesOnline.com", "logo": "https://financesonline.com/static/financesonline.com-logo-blue.png" }, "author": { "@type": "Person", "name": "Nestor Gilbert", "url": "https://financesonline.com/author/nestor/" } }</script>  <div id="fot-social" class="fot-social" data-id="62832" data-type="post" data-url="https://reviews.financesonline.com/p/birdeye/" style="opacity: 0;"> <div class="fot-social__el fot-social__el--network "> <span class="icon icon--network"></span> <span class="count">8<span class="shares"> shares</span></span> </div> <a class="fot-social__el fb fb-button" href="https://www.facebook.com/sharer/sharer.php?u=https://reviews.financesonline.com/p/birdeye/" target="_blank"> <div> <span class="icon icon--fb"></span> <span class="txt">Share</span> </div> <span class="count">8</span> </a> <a class="fot-social__el tw" href="http://twitter.com/share?url=https://reviews.financesonline.com/p/birdeye/" target="_blank"> <div> <span class="icon icon--tw"></span> <span class="txt">Tweet</span> </div> </a> <a class="fot-social__el li" href="https://www.linkedin.com/shareArticle?mini=true&url=https://reviews.financesonline.com/p/birdeye/" target="_blank"> <div> <span class="icon icon--in"></span> <span class="txt">Share</span> </div> </a> </div> <script> (function(){ // exit popup // noinspection JSAnnotator const url_hash = window.location.hash.split('='), vars = {"product_id":62832,"main_term_slug":"reputation-management","ajax_url":"https:\/\/reviews.financesonline.com\/wp-admin\/admin-ajax.php"}; let url_hash_index = 0; url_hash.forEach(function (value, index) { if (value.replace('#', '') === 'category') { url_hash_index = index + 1; } }); const is_selected_term = url_hash_index > 0 && url_hash[url_hash_index] !== undefined && vars.main_term_slug !== url_hash[url_hash_index] ? 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Birdeye Reviews: Pricing & Software Features 2024 - Financesonline.com