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class="hm-container"> <div id="primary" class="content-area"> <main id="main" class="site-main" role="main"> <article id="post-9342" class="hitmag-single post-9342 post type-post status-publish format-standard has-post-thumbnail hentry category-data-science"> <header class="entry-header"> <div class="cat-links"><a href="https://hangingtogether.org/category/data-science/" rel="category tag">Data Science</a></div><h1 class="entry-title">Filling our cups at the home office water cooler</h1> <div class="entry-meta"> <span class="posted-on"><a href="https://hangingtogether.org/filling-our-cups-at-the-home-office-water-cooler/" rel="bookmark"><time class="entry-date published" datetime="2021-06-15T11:01:04-07:00">June 15, 2021</time><time class="updated" datetime="2021-06-21T12:18:12-07:00">June 21, 2021</time></a></span><span class="meta-sep"> - </span><span class="byline"> by <span class="author vcard"><a class="url fn n" href="https://hangingtogether.org/author/andrew/">Andrew K. Pace</a></span></span><span class="meta-sep"> - </span><span class="comments-link"><a href="https://hangingtogether.org/filling-our-cups-at-the-home-office-water-cooler/#comments">6 Comments.</a></span> </div> </header> <div class="entry-content"> <div class="wp-block-image"><figure class="alignleft size-large is-resized"><a href="https://hangingtogether.org/wp-content/uploads/2021/06/teams3-scaled.jpg"><img fetchpriority="high" decoding="async" src="https://hangingtogether.org/wp-content/uploads/2021/06/teams3-1024x768.jpg" alt="Image of a multi-person virtual meeting on a home laptop. " class="wp-image-9378" width="305" height="229" srcset="https://hangingtogether.org/wp-content/uploads/2021/06/teams3-1024x768.jpg 1024w, https://hangingtogether.org/wp-content/uploads/2021/06/teams3-300x225.jpg 300w, https://hangingtogether.org/wp-content/uploads/2021/06/teams3-768x576.jpg 768w, https://hangingtogether.org/wp-content/uploads/2021/06/teams3-1536x1152.jpg 1536w, https://hangingtogether.org/wp-content/uploads/2021/06/teams3-2048x1536.jpg 2048w" sizes="(max-width: 305px) 100vw, 305px" /></a></figure></div> <p>A few weeks ago I learned that Crystal, an OCLC colleague I barely knew, loves to play board games, that she and her husband  just became empty nesters (like my wife and me), and that she just moved to a new place not far from my house. Both vaccinated, a game night seemed within our grasp and a new friendship had already formed.</p> <p>People who know me know that I’m a pretty extroverted and gregarious person. I take delight in meeting new people and working on projects elbow-to-elbow. I enjoy a good whiteboard throw-down. I relish the passion of intellectual debate and peer review. And I love all these things even more when they happen in the office with my colleagues.</p> <p>Since that fateful Friday the 13th in March 2020, my own team at OCLC adopted a practice of meeting  online three times a week for 30 minutes just to touch base, crack jokes, put funny comments in the chat, and generally check in on each other’s physical and mental well-being. Work topics only sneak in about 30% of the time. Some of my colleagues have called it a “lifeline” in troubling times.</p> <p>Prior to the pandemic, our team has worked with folks outside the Dublin HQ and includes one member who works remotely so we’re adept at working virtually. Even so, working in regular proximity to colleagues can power collaboration. But my relatively small team already knows each other quite well. With about 1,200 global colleagues at OCLC, how do we to boost collaboration and infuse remote work with the relationship building we used to rely on serendipity and the shared coffee station to provide?</p> <p>Several aspects of remote work, from reclaimed commuting time to new work attire, have created more balance for many of us. But a virtual environment makes it challenging to make and foster social connections. Chats about vacation plans (remember those?), new pets, family updates, your latest Netflix binge, and, oh yeah, even work stuff—the water cooler conversations.</p> <div class="wp-block-image"><figure class="alignright size-large is-resized"><a href="https://hangingtogether.org/wp-content/uploads/2021/06/teams-1.jpg"><img decoding="async" src="https://hangingtogether.org/wp-content/uploads/2021/06/teams-1-1024x954.jpg" alt="Image of a person holding a cell phone about to start Microsoft Teams. " class="wp-image-9370" width="295" height="273"/></a></figure></div> <p>So, imagine my delight when my colleagues in OCLC Human Resources launched the (opt-in) OCLC WaterCooler. Each week, a bot called Icebreaker (part of our Microsoft Teams platform) pairs you with a random participating staff member and participants can choose how and when to connect with their match. So far, I’ve had ten matches and only three have been with someone I already knew.</p> <p>Managing a data science team in OCLC Research, I’m naturally skeptical and critical of the claims of Artificial Intelligence (see our report, <a href="https://www.oclc.org/research/publications/2019/oclcresearch-responsible-operations-data-science-machine-learning-ai.html" target="_blank" rel="noreferrer noopener">Responsible Operations</a>). But the Team’s Icebreaker algorithms don’t suffer from conscious or unconscious bias, so it’s also a great tool for supporting equity, diversity, and inclusion in the workplace by helping us get out of our well-trodden networks. All of my meetups have been with people with varied expertise and experiences, folks from different cultural backgrounds and different OCLC departments. These diverse interactions have not only changed and enriched my perspective, they also make for much more lively and interesting conversations.  </p> <p>I know that my mental and emotional health thrives when I take time to fill my cup, and my work is more innovative and efficient when I connect with people outside of my own team, even for a few minutes each week. Getting out of our ruts is important—the WaterCooler and Icebreaker makes this happen.</p> <p>The WaterCooler is a godsend. In a year of feeling disconnected and isolated or being myopically focused on my own team’s priorities and work, I’m now meeting with OCLC colleagues in a way that has energized and inspired me.</p> <p>The other day I chatted with Pradeep. We’d worked in the same building for three years but never had a conversation. We talked about family, moving to Ohio, data science, and the illumination at the tunnel’s end created by the vaccine. I could have seen Pradeep in the OCLC cafeteria or ridden the elevator with him 50 times and not made the same kind of connection. I could have even been in a face-to-face meeting with him and not had the opportunity to break the ice in the way this tool has. Maybe that’s on me, but I’m happy for the new awareness. My modest case of agoraphobia is waning now that I’m vaccinated and I’m looking forward to returning to the office. When I’m back, I will keep using this tool. I can’t wait to chat with my new friends and colleagues online and in person at a real—not virtual—water cooler.</p> <div class="saboxplugin-wrap" itemtype="http://schema.org/Person" itemscope itemprop="author"><div class="saboxplugin-tab saboxplugin-tab-about"><div class="saboxplugin-gravatar"><a href='https://hangingtogether.org/author/andrew/'><img decoding="async" src="https://hangingtogether.org/wp-content/uploads/2021/06/Andrew-Pace-3-new-crop-scaled.jpg" width="100" height="100" alt="Andrew K. Pace" itemprop="image"></a></div><div class="saboxplugin-authorname"><a href="https://hangingtogether.org/author/andrew/" class="vcard author" rel="author" itemprop="url"><span class="fn" itemprop="name">Andrew K. Pace</span></a></div><div class="saboxplugin-desc"><div itemprop="description"><p>Andrew led the Data Science and engineering teams for OCLC Research and aligns R&D activities with OCLC global strategy and member library research directions. He left OCLC in 2022.</p> </div></div><div class="clearfix"></div></div></div><div class="ssba-classic-2 ssba ssbp-wrap alignleft ssbp--theme-1"><div style="text-align:left"><a data-site="facebook" class="ssba_facebook_share ssba_share_link" href="https://www.facebook.com/sharer.php?t=Filling our cups at the home office water cooler&u=https://hangingtogether.org/filling-our-cups-at-the-home-office-water-cooler/" target=_blank style="color:; background-color: ; height: 48px; width: 48px; " ><img decoding="async" src="https://hangingtogether.org/wp-content/plugins/simple-share-buttons-adder/buttons/somacro/facebook.png" style="width: 35px;" title="facebook" class="ssba ssba-img" alt="Share on facebook" /><div title="Facebook" class="ssbp-text">Facebook</div></a><a data-site="twitter" class="ssba_twitter_share ssba_share_link" href="https://twitter.com/intent/tweet?text=Filling our cups at the home office water cooler&url=https://hangingtogether.org/filling-our-cups-at-the-home-office-water-cooler/&via=" target=_blank style="color:; background-color: ; height: 48px; width: 48px; " ><img decoding="async" src="https://hangingtogether.org/wp-content/plugins/simple-share-buttons-adder/buttons/somacro/twitter.png" style="width: 35px;" title="twitter" class="ssba ssba-img" alt="Share on twitter" /><div title="Twitter" class="ssbp-text">Twitter</div></a><a data-site="whatsapp" class="ssba_whatsapp_share ssba_share_link" href="https://web.whatsapp.com/send?text=https://hangingtogether.org/filling-our-cups-at-the-home-office-water-cooler/" target=_blank style="color:; background-color: ; height: 48px; width: 48px; " ><img decoding="async" src="https://hangingtogether.org/wp-content/plugins/simple-share-buttons-adder/buttons/somacro/whatsapp.png" style="width: 35px;" title="whatsapp" class="ssba ssba-img" alt="Share on whatsapp" /><div title="Whatsapp" class="ssbp-text">Whatsapp</div></a><a data-site="email" class="ssba_email_share ssba_share_link" href="mailto:?subject=Filling our cups at the home office water cooler&body=https://hangingtogether.org/filling-our-cups-at-the-home-office-water-cooler/" target=_blank style="color:; background-color: ; height: 48px; width: 48px; " ><img decoding="async" src="https://hangingtogether.org/wp-content/plugins/simple-share-buttons-adder/buttons/somacro/email.png" style="width: 35px;" title="email" class="ssba ssba-img" alt="Share on email" /><div title="Email" class="ssbp-text">Email</div></a></div></div> </div> <footer class="entry-footer"> </footer> </article> <div id="comments" class="comments-area"> <h3 class="comments-title"> 6 Comments on “Filling our cups at the home office water cooler” </h3> <ol class="comment-list"> <li id="comment-136781" class="comment even thread-even depth-1"> <article id="div-comment-136781" class="comment-body"> <footer class="comment-meta"> <div class="comment-author vcard"> <img alt='' src='https://secure.gravatar.com/avatar/b200d9d61d1cee2182b2ea92001dfd1e?s=50&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/b200d9d61d1cee2182b2ea92001dfd1e?s=100&d=mm&r=g 2x' class='avatar avatar-50 photo' height='50' width='50' loading='lazy' decoding='async'/> <b class="fn">John van der Vuurst</b> <span class="says">says:</span> </div> <div class="comment-metadata"> <a href="https://hangingtogether.org/filling-our-cups-at-the-home-office-water-cooler/#comment-136781"><time datetime="2021-06-22T00:13:44-07:00">June 22, 2021 at 12:13 am</time></a> </div> </footer> <div class="comment-content"> <p>I love the water cooler too. Already met so much new and interesting people!</p> </div> </article> </li> <li id="comment-136780" class="comment odd alt thread-odd thread-alt depth-1"> <article id="div-comment-136780" class="comment-body"> <footer class="comment-meta"> <div class="comment-author vcard"> <img alt='' src='https://secure.gravatar.com/avatar/0356a6240a232671b48e4c9e03647e01?s=50&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/0356a6240a232671b48e4c9e03647e01?s=100&d=mm&r=g 2x' class='avatar avatar-50 photo' height='50' width='50' loading='lazy' decoding='async'/> <b class="fn">Lesley Lloyd</b> <span class="says">says:</span> </div> <div class="comment-metadata"> <a href="https://hangingtogether.org/filling-our-cups-at-the-home-office-water-cooler/#comment-136780"><time datetime="2021-06-21T17:09:59-07:00">June 21, 2021 at 5:09 pm</time></a> </div> </footer> <div class="comment-content"> <p>I’m being daring and strange, but would love to connect with other colleagues at OCLC — to meet, to learn, to chat and to have fun!!</p> </div> </article> </li> <li id="comment-136774" class="comment even thread-even depth-1"> <article id="div-comment-136774" class="comment-body"> <footer class="comment-meta"> <div class="comment-author vcard"> <img alt='' src='https://secure.gravatar.com/avatar/9b15bac93551d210101a78cb6f7bfaab?s=50&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/9b15bac93551d210101a78cb6f7bfaab?s=100&d=mm&r=g 2x' class='avatar avatar-50 photo' height='50' width='50' loading='lazy' decoding='async'/> <b class="fn">Binaebi</b> <span class="says">says:</span> </div> <div class="comment-metadata"> <a href="https://hangingtogether.org/filling-our-cups-at-the-home-office-water-cooler/#comment-136774"><time datetime="2021-06-16T07:58:20-07:00">June 16, 2021 at 7:58 am</time></a> </div> </footer> <div class="comment-content"> <p>“Whiteboard throw-down” is my new favorite phrase.</p> </div> </article> </li> <li id="comment-136773" class="comment odd alt thread-odd thread-alt depth-1"> <article id="div-comment-136773" class="comment-body"> <footer class="comment-meta"> <div class="comment-author vcard"> <img alt='' src='https://secure.gravatar.com/avatar/7576b481491a9127a7064cb645dfc527?s=50&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/7576b481491a9127a7064cb645dfc527?s=100&d=mm&r=g 2x' class='avatar avatar-50 photo' height='50' width='50' loading='lazy' decoding='async'/> <b class="fn">Becky</b> <span class="says">says:</span> </div> <div class="comment-metadata"> <a href="https://hangingtogether.org/filling-our-cups-at-the-home-office-water-cooler/#comment-136773"><time datetime="2021-06-16T06:40:22-07:00">June 16, 2021 at 6:40 am</time></a> </div> </footer> <div class="comment-content"> <p>So great to make new friends and reconnect with people we know!</p> </div> </article> </li> <li id="comment-136770" class="comment even thread-even depth-1"> <article id="div-comment-136770" class="comment-body"> <footer class="comment-meta"> <div class="comment-author vcard"> <img alt='' src='https://secure.gravatar.com/avatar/75335af9d95d3fadb3981b5e36ac8735?s=50&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/75335af9d95d3fadb3981b5e36ac8735?s=100&d=mm&r=g 2x' class='avatar avatar-50 photo' height='50' width='50' loading='lazy' decoding='async'/> <b class="fn">Fiona</b> <span class="says">says:</span> </div> <div class="comment-metadata"> <a href="https://hangingtogether.org/filling-our-cups-at-the-home-office-water-cooler/#comment-136770"><time datetime="2021-06-15T23:53:27-07:00">June 15, 2021 at 11:53 pm</time></a> </div> </footer> <div class="comment-content"> <p>fantastic idea, and looking forward to my first conversation at the Water Cooler today! Love the idea of your team meeting 3 times a week online and that work rarely dominates the chat! I’ve had bi-weekly catch-ups with a couple of colleagues in my team and it’s been a life saver for all of us.</p> </div> </article> </li> <li id="comment-136769" class="comment odd alt thread-odd thread-alt depth-1"> <article id="div-comment-136769" class="comment-body"> <footer class="comment-meta"> <div class="comment-author vcard"> <img alt='' src='https://secure.gravatar.com/avatar/ab2d9e61b4e5989cd758b4f1aff9fecd?s=50&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/ab2d9e61b4e5989cd758b4f1aff9fecd?s=100&d=mm&r=g 2x' class='avatar avatar-50 photo' height='50' width='50' loading='lazy' decoding='async'/> <b class="fn">Crystal</b> <span class="says">says:</span> </div> <div class="comment-metadata"> <a href="https://hangingtogether.org/filling-our-cups-at-the-home-office-water-cooler/#comment-136769"><time datetime="2021-06-15T12:34:26-07:00">June 15, 2021 at 12:34 pm</time></a> </div> </footer> <div class="comment-content"> <p>WaterCooler is a great tool that came at just the right time! It has really helped me connect with others, where as pre-covid I had the tendency to stay in my own little bubble.</p> </div> </article> </li> </ol> <p class="no-comments">Comments are closed.</p> </div> </main> </div> <aside id="secondary" class="widget-area" role="complementary"> <div class="theiaStickySidebar"> <section id="custom_html-2" class="widget_text widget widget_custom_html"><h4 class="widget-title">OCLC Research</h4><div class="textwidget custom-html-widget"><div class="sidebarcallout"> Hanging Together is the blog of OCLC Research. 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