Managed Azure

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l-pull-left featured top-bar"> <div class="l-centre-offset row"> </div> </div> <section class="t-products-and-services"> <div class="inner"><div id="target-space"></div></div>  <div class="inner l-pull-left featured top-bar"> <div class="c-service-gutter__right"> <div class="l-centre-offset">  <header class="service-header service-header--has-banner" itemscope itemtype="http://schema.org/Organization"> <span class="marker marker--page">Service</span> <h1 class="page-title" itemprop="name"> Managed Azure </h1> <div class="service-logo"> </div> <div class="service-header__banner"> <figure class="media field field-type-image"> <div class="media__inner"> <img typeof="foaf:Image" src="http://web.archive.org/web/20221007195058im_/https://www.jisc.ac.uk/sites/default/files/managed-azure-service-banner.png" alt="Colleagues discussing project on digital tablets"/> <div class="media__attribution"> <div class="media__attribution__title"> <span class="ico ico-i">Creative Commons attribution information</span> </div> <div about="https://www.jisc.ac.uk/sites/default/files/managed-azure-service-banner.png" class="media__attribution__info"> <div xmlns:cc="http://creativecommons.org/ns#" xmlns:dct="http://purl.org/dc/terms/" class="last-child"> <div property="cc:title" class="cc__title"><a property="dct:title" rel="cc:attributionURL" href="http://web.archive.org/web/20221007195058/https://www.gettyimages.co.uk/detail/photo/colleagues-discussing-project-on-digital-tablets-royalty-free-image/640126991">Colleagues discussing project on digital tablets</a></div><div class="cc__author">©<span property="cc:attributionName">Thomas Barwick</span> via <span>Getty Images</span></div><div class="cc_license last-child">All rights reserved</div> </div> </div> </div> </div> </figure> </div> <div class="row"> <div class="col span-6"> <p class="field field-type-text-long service-header__summary l-gutter--right">Get the most out of investing in Azure.</p> </div>  <div class="col span-6"> <div class="contact-panel contact-panel--has-callout-top"> <a class="contact-panel__callout contact-panel__callout--top" href="http://web.archive.org/web/20221007195058/https://www.jisc.ac.uk/contact/your-account-manager"> <em> </em><span itemprop="email">Contact your relationship manager to get started</span> </a> <div class="c-contact-panel__contact-details"> <p class="visuallyhidden">For enquiries contact:</p> <ul> <li class="c-contact-panel__contact-details-item"> <a class="c-contact-panel__contact-details-link" href="http://web.archive.org/web/20221007195058/mailto:cloud@jisc.ac.uk" itemprop="email"><i aria-hidden="true" class="fas fa-envelope c-contact-panel__contact-details-link-icon"></i> <span class="c-contact-panel__contact-details-link-text">cloud@jisc.ac.uk</span></a> <li class="c-contact-panel__contact-details-item"> <a class="c-contact-panel__contact-details-link" href="tel:03003002212"><i aria-hidden="true" class="fas fa-phone c-contact-panel__contact-details-link-icon"></i> <span class="c-contact-panel__contact-details-link-text">0300 300 2212</span></a> </li> </ul> </div> </div>  </div>  </div>  <div class="row break-contact-panel article-full"> <div class="article-full__body"> <div class="product-service-body col span-9"> <div class="field field-type-text-long"> <h2>About managed Azure</h2><p> <figure class="media media-element media--right file-default"> <div class="media__inner"> <img alt="Microsoft Gold Partner logo" style="height: 150px; width: 356px;" data-delta="2" typeof="foaf:Image" src="http://web.archive.org/web/20221007195058im_/https://www.jisc.ac.uk/sites/default/files/microsoft-badge-jisc-cloud-solutions.png" title=""/> </div> </figure> </p><p>As one of the world’s leading public cloud platforms, Azure is a great choice that allows your organisation to dynamically provision infrastructure in the cloud.</p><p>It might also be a good idea to invest in specialist support for all your Azure compute, storage, database, networking, security, and identity management needs. Letting us do the day in, day out stuff leaves you more time to focus on your organisation’s digital transformation.</p><h2>Managed services – choose your level of support</h2><h3>Core managed service</h3><p>If you’re planning to continue to manage aspects of your Azure environments yourself, the core managed service will free up more of your time by providing:</p><ul><li>First line support – for Azure compute, storage, networking, security, identity and compliance, and escalation to Microsoft Premier Support</li><li>Service desk – for change requests and incident handling</li><li>Configuration and management of Azure VMs patching and anti-malware</li><li>Monitoring of Azure VMs – (memory, CPU, disk, network traffic), Azure Monitor dashboards, uptime monitoring and alerting</li><li>Monthly monitoring and reporting – on patching, incident management, security and compliance, cost optimisation and availability</li></ul><p>Add in patching and monitoring if it helps – there’s no extra cost.</p><h3>Enhanced managed service</h3><p>Looking for more? The enhanced managed service adds these services to the core package:</p><ul><li>Enhanced 24/7 monitoring and pro-active alerts if your public-facing web services hosted on Azure become unavailable, with a monthly report detailing their overall availability</li><li>Automated power on/off scheduling for selected VMs to help minimise your Azure costs</li><li>Managed backup – for Azure VMs and SQL Databases – configuration and scheduling of lifecycle and retention policies</li><li>Enhanced anti-malware – for critical applications and services – COTS anti-malware config, reporting, monitoring, and alerting</li><li>Monthly calls to discuss any issues with key members of the support team (eg your Jisc relationship manager, managed service manager and an Azure solution architect</li><li>Two days’ free consultancy annually with our Azure solution architects or cloud consultants, (split into half-day sessions if you prefer)</li><li>An annual security review of your Azure infrastructure</li></ul><h4>Optional extras</h4><ul><li>A <strong>quarterly architecture review</strong> providing security/compliance/ cost recommendations and upgrades</li><li><strong>Enhanced security</strong> – providing Security Centre Standard for all resources, AAD P1 (Conditional Access) configuration, benchmarking to CIS Level 2, configuration of Azure Firewall, longer log file retention, Azure Policy configuration, higher quantity and quality alerting, Azure <span class="lexicon-term has-tooltip" title="distributed denial of service"><abbr title="distributed denial of service">DDoS</abbr></span> configuration and enhanced endpoint protection </li></ul><h3>Managed services billing portal</h3><p>Billing features for our core and enhanced service options:</p><ul><li>Cost monitoring</li><li>Pre-payment options</li><li>Management of credits</li><li>SAML 2 support</li></ul><h2>Support that meets your needs, whatever your stage of cloud maturity</h2><p>Get your <strong>service level agreement right</strong>. Procuring through Jisc gives you access to Microsoft’s strong service level agreement, giving you peace of mind and defining the crucial aspects of the service like responsibility, quality and availability between Microsoft and your organisation.</p><p><strong>Optimise efficiencies</strong> with personalised monthly recommendation reports. They highlight information on cost best practice, reserved instances, VM right-sizing, usage best practice and the security of your Azure subscriptions. These reports include regular suggestions to help you find cost savings. We also provide monthly reports on service incidents and patching.</p><p><strong>Get expert help and advice</strong> whenever you need it. Advice, design and hands-on working with your team are all available as consultancy support.</p><h2>Always on</h2><p>Getting help is simple with managed Azure. Your IT support team needs just one point of contact. It’s us!</p><p>We triage calls about service issues via our ITSM web portal and pass them on to Microsoft Premier Support if required. Pass your billing, subscription and other issues to us, too.</p><h2>Procurement frameworks</h2><p>As an Azure partner and approved reseller, Jisc cloud solutions can provide members and customers Azure products and services through the <a href="http://web.archive.org/web/20221007195058/https://www.digitalmarketplace.service.gov.uk/">digital marketplace G-Cloud framework</a> and <a href="http://web.archive.org/web/20221007195058/https://www.jisc.ac.uk/ocre-cloud-framework">OCRE framework</a> and by direct award.</p><p>Please <a href="http://web.archive.org/web/20221007195058/https://www.jisc.ac.uk/contact/your-account-manager">speak to your relationship manager</a> or contact <a href="http://web.archive.org/web/20221007195058/mailto:cloud@jisc.ac.uk">cloud@jisc.ac.uk</a> for further details.</p><h3>Our partnership with Microsoft</h3><p>Jisc is a Microsoft Cloud Solution Provider (CSP) with a Microsoft Gold Cloud Platform competency and extensive expertise in the Azure platform allowing us to become your strategic business partner at any stage of cloud maturity. We can assist and facilitate procurement, design, and delivery of Azure with a support wrapper and ongoing full life-cycle management.</p><p><a href="http://web.archive.org/web/20221007195058/https://www.jisc.ac.uk/cloud/partnerships/microsoft">Visit our Microsoft partner page for more information</a>.</p> </div> </div> </div> </div> </header>  </div>  </div>  </div>  <div class="inner l-pull-left"> <div class="l-centre-offset"> <aside class="article-full__related l-gutter--top"> </aside> </div> </div>  </section> </main> <footer role="contentinfo"> <div class="inner l-pull-left light l-gutter--top"> <div class="l-centre-offset row"> </div>  <div class="l-centre-offset row"> </div>  </div> <div class="inner l-pull-left medium"> <div class="l-centre-offset"> <div class="region region--4-up"> </div> </div>  </div>  <div class="c-main-site-footer">  <div class="c-main-site-footer__breadcrumb"> <div class="inner inner--main-site-footer"> <div class="c-main-site-footer-grid"> <div 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