Grasshopper Getting Started Guide

<!DOCTYPE html> <html lang="en"> <head> <meta charset="UTF-8"> <title>Grasshopper Getting Started Guide - Grasshopper Support</title> <link rel="canonical" href="https://support.grasshopper.com/help/grasshopper-getting-started-guide"> <meta name="description" content="Get started with Grasshopper." /> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta name="article-id" content="gh-gh-getting-started-guide"> <meta name="article-immutable-id" content="id_8616ecc7-1a15-4732-ae20-feff568e26e3_gh"> <meta name="title" content="Grasshopper Getting Started Guide"> <meta name="channeling_label" content="Truth Table"> <meta property="og:description" content="Get started with Grasshopper."> <meta property="twitter:card" content="summary"> <meta property="twitter:description" content="Get started with Grasshopper."> <link rel="icon" href="https://assets.cdngetgo.com/dims4/default/e5a5c30/2147483647/thumbnail/128x128/quality/90/?url=https%3A%2F%2Fassets.cdngetgo.com%2F17%2Faf%2F50aff0114ce7ba750b7c1c5b4035%2Fgrasshopper-contact-logo.png" type="image/x-icon"> <link rel="preload" href="/assets/fonts/lato/Lato-Regular2.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Bold2.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Light2.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Semibold.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Italic.ttf" as="font" type="font/ttf" crossorigin /><link rel="preload" href="/assets/fonts/togo/togoicons.ttf" as="font" type="font/ttf" crossorigin /><link rel="preload" href="/assets/fonts/togo/togoicons.woff" as="font" type="font/woff" crossorigin /><link rel="preload" href="https://assets.cdngetgo.com/resource/assets/images/care/all_product_logos/color_icons_no_text.28b9f3f5418108a52d30cadc362b82b9.svg" as="image" /><link /><link rel="stylesheet" type="text/css" href="https://assets.cdngetgo.com/resource/assets/styles/care/main.min.c56b91b94878d8e5774f66887c0cb4d1.gz.css" /> <script type="text/javascript" src="https://assets.cdngetgo.com/resource/assets/scripts/libs/plugins/lscache.min.e76c49b68c5c8ba2cc42f161befe6778.gz.js" id="lsCache"></script>  <script async="async" src="//consent.trustarc.com/notice?domain=goto.com&c=teconsent&js=nj&noticeType=bb&gtm=1&text=true" crossorigin=""> </script>   <script> (function(w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ 'gtm.start': new Date().getTime(), event: 'gtm.js' }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != 'dataLayer' ? 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care-top-navigation__menu-link">Contact Support </a> </li> <li class="hidden-xs hidden-sm hidden-md service-status-link-li" role="menuitem" > <a class="care-top-navigation__nav-link care-top-navigation__service-status service-status-link" target="_blank" data-wa-link="" href="https://status.goto.com" title="Service Status" > Service Status <span class="icon-placeholder" title="" data-plannedoutagetext="" data-outagetext="" ></span> </a> </li> <li class="care-top-navigation__dropdown-menu-parent"> <a id="js-care-top-navigation-user-dropdown-opener" class="js-care-top-navigation-user-avatar care-top-navigation__user-avatar" href="#" title="Sign in" data-toggle="dropdown" role="button" aria-haspopup="true" aria-expanded="false" data-test="navbar-topright-links1" data-wa-link="" > <img id="js-desktop-avatar" class="dropdown-avatar hidden-xs hidden-sm hidden-md" src="/assets/images/care/topnav/default-user-avatar.jpg" alt="User Avatar" /> <img id="js-mobile-avatar" class="dropdown-avatar hidden-lg" src="/assets/images/care/topnav/icon-hamburger.svg" alt="User Avatar" /> </a> <ul id="js-care-top-navigation-user-dropdown" class="care-top-navigation__user-menu care-top-navigation__dropdown-menu" role="menu" aria-labelledby="js-care-top-navigation-user-avatar" > <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated is-visible-no-auth-configured"> <div class="care-top-navigation__mobile-header"> <a class="care-top-navigation__logo" href="https://support.goto.com/" title="Support" data-wa-link="" > <img src="https://assets.cdngetgo.com/33/bf/fd5cee6e43df92618e9683d9056c/goto-logo-black-yellow-h24px.svg" alt /> <span>Support</span> </a> <button id="js-care-top-navigation-mobile-close" type="button" > <i class="icon icon-close"></i> </button> </div> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated is-visible-no-auth-configured care-top-navigation__divider"></li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated" role="menuitem" > <a data-wa-link="" href="https://link.grasshopper.com/contact-top-nav" title="Contact Support" class="care-top-navigation__nav-link care-top-navigation__menu-link">Contact Support </a> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated"> <a class="care-top-navigation__nav-link care-top-navigation__menu-link" href="https://support.goto.com/" title="Browse Products" data-wa-link="" > Browse Products </a> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated" role="menuitem" > <a class="care-top-navigation__nav-link care-top-navigation__service-status service-status-link is-dropdown" target="_blank" data-wa-link="" href="https://status.goto.com" title="Service Status" > Service Status <span class="icon-placeholder" title="" data-plannedoutagetext="" data-outagetext="" ></span> </a> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated" role="menuitem" > <a data-wa-link="" href="https://link.grasshopper.com/community-top-nav" title="Community" class="care-top-navigation__nav-link" target="_blank">Community </a> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/EmbGHAdminSupTopNav" title="Trainings" class="care-top-navigation__nav-link" target="_blank">Trainings </a> </li> <li class="is-visible-non-authenticated" role="menuitem" > <a id="js-care-top-navigation-sign-in" class="care-top-navigation__menu-link" href="#" title="Sign in" data-wa-link="" > Sign in </a> </li> <li class="hidden-lg care-top-navigation__divider"></li> <li class="hidden-lg"> <div class="js-care-top-navigation-user-avatar care-top-navigation__user-avatar care-top-navigation__user-avatar--mobile care-top-navigation__menu-link" title="Sign in" > <img id="js-dropdown-user-avatar" src="/assets/images/care/topnav/default-user-avatar.jpg" alt="User Avatar" /> <span></span> </div> </li> <li role="menuitem"> <a class="care-top-navigation__menu-link" href="https://link.goto.com/help-myaccount" title="My Account" data-wa-link="" > <i class="icon icon-person-outline"></i> <span>My Account</span> </a> </li> <li role="menuitem"> <a class="care-top-navigation__menu-link" href="https://link.goto.com/personal_info" title="Personal Info" data-wa-link="" > <i class="icon icon-account-box"></i> <span>Personal Info</span> </a> </li> <li role="menuitem"> <a class="care-top-navigation__menu-link" href="https://link.goto.com/sign_in_security" title="Sign In & Security" data-wa-link="" > <i class="icon icon-lock"></i> <span>Sign In & Security</span> </a> </li> <li id="js-care-top-navigation-products-divider" class="care-top-navigation__divider" role="separator" ></li> <li class="is-hidden" role="menuitem" > <a id="js-care-top-navigation-account-admin" class="care-top-navigation__menu-link" href="https://link.goto.com/myaccount-ext-admin" title="Billing Center" data-wa-link="" > <i class="icon icon-people-alt"></i> <span>Billing Center</span> </a> </li> <li class="is-hidden" role="menuitem" > <a id="js-care-top-navigation-billing-admin" class="care-top-navigation__menu-link" href="" title="https://link.goto.com/myaccount-billing" data-wa-link="" > <i class="icon icon-cash-multiple"></i> <span>https://link.goto.com/myaccount-billing</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/myaccount-g2c" class="js-care-top-navigation-product-link care-top-navigation__menu-link jive gotoconnect goto_connect_v2" id="prod-connect" target="_blank" title="My GoTo Connect"><i class="care-top-navigation__product-logo goto_connect_v2"></i><span>My GoTo Connect</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2m" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2m goto_meeting_v2" id="prod-meeting" target="_blank" title="My Meetings"><i class="care-top-navigation__product-logo goto_meeting_v2"></i><span>My Meetings</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2w" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2w goto_webinar_v2" id="prod-webinar" target="_blank" title="My Webinars"><i class="care-top-navigation__product-logo goto_webinar_v2"></i><span>My Webinars</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2t" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2t goto_training_v2" id="prod-training" target="_blank" title="My Trainings"><i class="care-top-navigation__product-logo goto_training_v2"></i><span>My Trainings</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-OV" class="js-care-top-navigation-product-link care-top-navigation__menu-link openvoice openvoice" id="prod-openvoice" target="_blank" title="My Conferences"><i class="care-top-navigation__product-logo openvoice"></i><span>My Conferences</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link joinme" id="prod-joinme" target="_blank" title><i class="care-top-navigation__product-logo joinme"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link GH grasshopper" id="prod-grasshopper" target="_blank" title><i class="care-top-navigation__product-logo grasshopper"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://console.gotoresolve.com" class="js-care-top-navigation-product-link care-top-navigation__menu-link gotoresolve goto_resolve_v2" id="prod-resolve" target="_blank" title="My Resolutions"><i class="care-top-navigation__product-logo goto_resolve_v2"></i><span>My Resolutions</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/sign-in-mdm" class="js-care-top-navigation-product-link care-top-navigation__menu-link goto_resolve_mdm goto_resolve_mdm" id="prod-resolve-mdm" target="_blank" title="My Mobile Devices"><i class="care-top-navigation__product-logo goto_resolve_mdm"></i><span>My Mobile Devices</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link pro" id="prod-pro" target="_blank" title><i class="care-top-navigation__product-logo pro"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link central" id="prod-central" target="_blank" title><i class="care-top-navigation__product-logo central"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link rescue" id="prod-rescue" target="_blank" title><i class="care-top-navigation__product-logo rescue"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link rescue_live_guide" id="prod-rescue-live-guide" target="_blank" title><i class="care-top-navigation__product-logo rescue_live_guide"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link rescue_live_lens" id="prod-livelens" target="_blank" title><i class="care-top-navigation__product-logo rescue_live_lens"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link g2p gotomypc" id="prod-gotomypc" target="_blank" title><i class="care-top-navigation__product-logo gotomypc"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2ars" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2ars gotoassist_remote_support_4" id="prod-gotoassist-remote-support" target="_blank" title="My Sessions"><i class="care-top-navigation__product-logo gotoassist_remote_support_4"></i><span>My Sessions</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link g2ars gotoassist_remote_support_v5" id="prod-remote-support" target="_blank" title="My Sessions"><i class="care-top-navigation__product-logo gotoassist_remote_support_v5"></i><span>My Sessions</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/myaccount-g2asd" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2asd gotoassist_service_desk" id="prod-gotoassist-service-desk" target="_blank" title="My Incidents"><i class="care-top-navigation__product-logo gotoassist_service_desk"></i><span>My Incidents</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link g2ac gotoassist_corporate" id="prod-gotoassist-corporate" target="_blank" title><i class="care-top-navigation__product-logo gotoassist_corporate"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link hamachi" id="prod-hamachi" target="_blank" title><i class="care-top-navigation__product-logo hamachi"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link remotelyanywhere" id="prod-remotelyanywhere" target="_blank" title><i class="care-top-navigation__product-logo remotelyanywhere"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link " id="prod-partner" target="_blank" title><i class="care-top-navigation__product-logo "></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link external_admin" id="prod-unified-admin-center" target="_blank" title><i class="care-top-navigation__product-logo external_admin"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link miradore " id="prod-miradore" target="_blank" title><i class="care-top-navigation__product-logo "></i><span></span> </a> </li> <li class="care-top-navigation__divider" role="separator" ></li> <li role="menuitem"> <a id="js-care-top-navigation-sign-out" class="care-top-navigation__menu-link" href="#" title="Sign out" data-wa-link="" > <i class="icon icon-logout"></i> <span>Sign out</span> </a> </li> </ul> </li> </ul> </nav> </header> <section id="js-care-article-container" class="care-bold-article care-content-type-user-guide" data-section="care-bold-article"> <header class="care-article__userguide-hero" id="js-userguide-hero"> <h4></h4> <h1></h1> <p></p> </header> <section id="js-care-article-wrapper" data-section="care-article" class="article-wrapper care-three-column"> <aside class="care-three-column__left-column-wrapper"> <div id="js-care-three-column-left-column-container" class="care-three-column__left-column-container"> <div id="js-care-three-column-left-column" class="care-three-column__left-column"> <div class="care-article__product-logo-container"> <img class="js-care-article-product-logo" src="" alt="product logo" /> </div> </div> </div> <a href="https://support.grasshopper.com/" title="Back" class="js-care-article-back-button care-article__back-button"> <img src="/assets/images/care/back-button.svg" alt="Back button image" /> <span>Back</span> </a> </aside> <article id="js-care-article" class="care-article care-three-column__middle-column"> <div class="care-article__utility-buttons"> <a href="https://support.grasshopper.com/" title="Back" class="js-care-article-back-button care-article__back-button"> <img src="/assets/images/care/back-button.svg" alt="Back button image" /> </a> <button class="care-article__print-button" onclick="print()"> <span id="title">Print</span> <img id="img" src="/assets/images/care/article-print-button.svg"> </button> <button id="js-care-article-need-more-help-open-button" class="care-article__need-more-help-open-button"> <img src="/assets/images/care/userguide-more.svg"> </button> </div> <div class="content"> <h2>Grasshopper Getting Started Guide</h2> <div class="main"> <div class="contentcontainer"> <div class="content"> <div class="pagecontent"> <div> <div class="line"> <div class="userguide"> <div id="js-userguide-toc" class="userguide-toc"> <nav role="doc-toc"> <ul> <li><a class="xref" href="#id_68b4b94a-d1bd-4335-9191-e9db957ec3ae_ug">Extensions</a></li> <li><a class="xref" href="#id_cce260b4-03d8-4f2d-929e-f0feed0223e3_ug">Call settings</a></li> <li><a class="xref" href="#id_5783270d-0938-451f-97e1-45b9f2ff242e_ug">SMS verification</a></li> <li><a class="xref" href="#id_43064da6-07fd-465d-b09b-f35b548a1500_ug">User invitation</a></li> <li><a class="xref" href="#id_8f74e765-5378-4d0e-991a-5d9316267437_ug">Review</a></li> <li><a class="xref" href="#id_865d1c41-5160-4ec9-9968-722457f3b659_ug">Next steps</a></li> </ul> </nav> </div> <div class="nested0"> <div class="body conbody sectionbox"> <div class="shortdesc sectionbox"> Get started with Grasshopper. </div> <div class="note important" id="note_s41_1wt_sbc"> <span><strong><span class="imgText">Important:</span></strong> The setup assistant is available for new customers who sign up after May 5, 2024, and for new customers who used it to onboard after May 5, 2024, to make additional changes to their settings.</span> </div> <div> You can access the setup assistant in <a class="xref" title="Download and install the desktop and mobile apps to take advantage of ’s features wherever you are." href="https://support.grasshopper.com/help/download-and-install-the-grasshopper-app">our apps</a>! <ul> <li><b>Mobile app (iOS and Android)</b>: Select <b>Settings</b> from the bottom right and then select <b>Setup Assistant</b>.</li> <li><b>Desktop app</b>: Select <b>Setup Assistant</b> from the left navigation menu.</li> </ul> </div> </div> <div class="topic concept nested1 sectionbox"> <h2 class="title topictitle2" id="id_68b4b94a-d1bd-4335-9191-e9db957ec3ae_ug">Extensions</h2> <div class="shortdesc sectionbox"> Extensions determine how calls are routed within your account. Use one extension to forward all incoming calls to your personal cell phone, or use extensions along with your main greeting to direct callers to different departments or employees. </div> <div class="topic concept nested2 section sectionbox"> <h3 class="title topictitle3" id="concept_pld_c1j_4bc_ug">About Grasshopper extensions</h3> <div class="body conbody sectionbox"> <p>Your account was created with extension 0 that has call forwarding set up to forward to the contact number you signed up with.</p> <p>Within your Grasshopper account you have 2 types of extensions: department (0-6) and employee (700-799). Both types function the same and can be used interchangeably. There's also extension 8 that is set aside as your company's <a class="xref" title="Allow all callers to reach employee extensions by searching by name." href="https://support.grasshopper.com/help/set-up-the-name-directory">name directory</a>.</p> <div class="note tip" id="note_snv_4mq_4bc"> <span><strong><span class="imgText">Tip:</span></strong> From the setup assistant, select <img id="image_qsg_smq_4bc" class="inline-icon" src="https://assets.cdngetgo.com/59/bd/57e0307d4b36a2a27687d160ca92/setup-wizard-edit.png" alt="Edit icon"> to edit the following: <ul> <li>Extension number</li> <li>Extension name</li> <li>Add call forwarding numbers and change the status and ring duration</li> <li>Record or upload a voicemail greeting</li> </ul></span> </div> </div> </div> <div class="topic concept nested2 section sectionbox"> <h3 class="title topictitle3" id="concept_hll_dy3_4bc_ug">Learn more about extensions</h3> <div class="body conbody sectionbox"> <div class="conbody"> After your initial setup in the setup assistant you can update and customize your extensions from the Grasshopper admin portal. <ul> <li><a class="xref" title="Create a new extension on your system. A voicemail box is automatically created for each extension." href="https://support.grasshopper.com/help/add-an-extension">Add an extension</a></li> <li><a class="xref" title="Customize an extension's settings." href="https://support.grasshopper.com/help/edit-an-extensions-details">Edit an extension's details</a></li> <li><a class="xref" title="Customize how calls to an extension(s) are handled, including having each extension forward to a single phone number or multiple phone numbers, and specify when each should be used." href="https://support.grasshopper.com/help/forward-incoming-calls-for-an-extension">Forward incoming calls for an extension</a></li> <li><a class="xref" title="Set a schedule for when calls to an extension are forwarded to your call forwarding numbers." href="https://support.grasshopper.com/help/set-up-a-call-forwarding-schedule-for-an-extension">Set up a call forwarding schedule for an extension</a></li> <li><a class="xref" title="Change the amount of time an incoming call rings before going to voicemail." href="https://support.grasshopper.com/help/change-an-extensions-ring-time">Change an extension's ring time</a></li> <li><a class="xref" title="Delete an extension from our system." href="https://support.grasshopper.com/help/delete-an-extension">Delete an extension</a></li> </ul> </div> </div> </div> </div> <div class="topic concept nested1 sectionbox"> <h2 class="title topictitle2" id="id_cce260b4-03d8-4f2d-929e-f0feed0223e3_ug">Call settings</h2> <div class="shortdesc sectionbox"> Configure your call settings. </div> <div class="topic concept nested2 section sectionbox"> <h3 class="title topictitle3" id="concept_v3p_yvw_4bc_ug">About Grasshopper call settings</h3> <div class="body conbody sectionbox"> <p>Within your Grasshopper account, you can customize the call experience you want your customers to have. From determining what they see when you call them, to what they hear when they call you, there are many options to suit your needs. You can even set up a text message to be sent automatically to a first time caller if you cannot answer their call.</p> </div> </div> <div class="topic concept nested2 section sectionbox"> <h3 class="title topictitle3" id="concept_xfv_yvw_4bc_ug">Learn more about call settings</h3> <div class="body conbody sectionbox"> <div class="conbody"> After your initial setup in the setup assistant you can update and customize other call settings from the Grasshopper admin portal. <ul> <li><a class="xref" title="Automatically direct your callers based on a pre-set schedule for open and closed hours." href="https://support.grasshopper.com/help/create-a-schedule">Create a schedule</a></li> <li><a class="xref" title="Request to change your caller ID for a local phone number, which will be submitted to your carrier. We cannot change the caller ID for a toll-free or Canadian phone number." href="https://support.grasshopper.com/help/change-my-caller-id">Change my caller ID</a></li> <li><a class="xref" title="If you have more than one call forwarding number on an extension, call blasting will ring each line simultaneously to reduce wait times for your callers. Call blasting can support up to 15 different call forwarding destinations." href="https://support.grasshopper.com/help/enable-call-blasting">Enable call blasting</a></li> <li><a class="xref" title="Set up instant response to send automatic text messages to missed calls from first-time callers. The instant response messages have a 160-character maximum." href="https://support.grasshopper.com/help/set-up-an-instant-response-text-on-a-phone-number">Set up an instant response text on a phone number</a></li> <li><a class="xref" title="Upload existing personal messages for your callers when you're unavailable to answer their calls or to help guide them through your system options (IVR)." href="https://support.grasshopper.com/help/add-a-greeting">Add a greeting</a></li> <li><a class="xref" title="Choose hold music for your system or for an extension to enhance your customer's hold experience." href="https://support.grasshopper.com/help/choose-hold-music-for-my-callers">Choose hold music for my callers</a></li> </ul> </div> </div> </div> </div> <div class="topic concept nested1 sectionbox"> <h2 class="title topictitle2" id="id_5783270d-0938-451f-97e1-45b9f2ff242e_ug">SMS verification</h2> <div class="body conbody sectionbox"> <div class="shortdesc sectionbox"> Due to new compliance regarding messaging, registration is required to use SMS. The regulation is put in place to protect consumers from receiving spam, fraud, and unwanted messages. </div> <ul> <li>For <b>local</b> phone numbers: <a class="xref" href="https://support.grasshopper.com/help/register-local-phone-number-enable-texting">Register your local phone number to enable texting</a></li> <li>For <b>toll-free</b> phone numbers: <a class="xref" href="https://support.grasshopper.com/help/verify-your-toll-free-phone-number-to-enable-texting">Verify your toll-free phone number to enable texting</a></li> </ul> </div> </div> <div class="topic concept nested1 sectionbox"> <h2 class="title topictitle2" id="id_43064da6-07fd-465d-b09b-f35b548a1500_ug">User invitation</h2> <div class="shortdesc sectionbox"> Add users and manage their profiles. </div> <div class="topic concept nested2 section sectionbox"> <h3 class="title topictitle3" id="concept_t5h_cjx_vbc_ug">About Grasshopper users</h3> <div class="body conbody sectionbox"> <p>Add employees as users on your Grasshopper account to take calls. Depending on their permissions, users with admin permissions can also update call settings, invite users, and manage billing.</p> <div class="note" id="note_xqv_dlx_vbc"> <span><strong><span class="imgText">Note:</span></strong> <ul> <li>From the setup assistant, select <span class="ph menucascade"><b><img id="image_kmb_1mx_vbc" class="inline-icon" src="https://assets.cdngetgo.com/25/44/925fb1714fdf9dfaf49c67858453/setup-assistant-more.png" alt="More icon"></b> > <b>Edit</b></span> to add the user's <b>Personal info</b>.</li> <li>From <b>Permissions</b>, choose the options for the new user and then select <b>Send invite</b> to send an email to the new user to finish creating their account.</li> </ul> </span> </div> <p></p> </div> </div> <div class="topic concept nested2 section sectionbox"> <h3 class="title topictitle3" id="concept_jzw_cjx_vbc_ug">Learn more about users</h3> <div class="body conbody sectionbox"> <div class="conbody"> After your initial setup in the setup assistant you can update and customize your users from the Grasshopper admin portal. <ul> <li><a class="xref" title="Grant multiple users texting permissions for a number or only allow a single user to text from your number." href="https://support.grasshopper.com/help/give-a-user-texting-permissions">Give a user texting permissions</a></li> <li><a class="xref" title="Send an email to a user with a link to reset their password." href="https://support.grasshopper.com/help/reset-a-users-password">Reset a user's password</a></li> <li><a class="xref" title="Delete a user from your system." href="https://support.grasshopper.com/help/how-do-i-delete-a-user">Delete a user</a></li> </ul> </div> </div> </div> </div> <div class="topic concept nested1 sectionbox"> <h2 class="title topictitle2" id="id_8f74e765-5378-4d0e-991a-5d9316267437_ug">Review</h2> <div class="body conbody sectionbox"> <div class="shortdesc sectionbox"> Review your account setup options and return to a section to make changes if you need to. </div> <p></p> <div class="note tip" id="note_er5_gmy_rbc"> <span><strong><span class="imgText">Tip:</span></strong> Make a test call with an outside phone to ensure the call flow is what you expect.</span> </div> </div> </div> <div class="topic concept nested1 sectionbox"> <h2 class="title topictitle2" id="id_865d1c41-5160-4ec9-9968-722457f3b659_ug">Next steps</h2> <div class="body conbody sectionbox"> <div class="shortdesc sectionbox"> Once you've finished setting up your account options in the setup assistant, you can make further customizations from the Grasshopper admin portal. </div> <ul> <li>Record your <a class="xref" title="Record new or upload existing personal messages for your callers when you're unavailable to answer their calls or to help guide them through your system options (IVR).." href="https://support.grasshopper.com/help/record-a-greeting">main and away greetings</a>. Learn about the <a class="xref" title="Recorded greetings (IVR) help guide customers through their calls as seamlessly as possible. Your account offers different places to customize greetings, some of which come pre-loaded with a system default as part of your initial account configuration." href="https://support.grasshopper.com/help/what-are-the-different-types-of-greetings-on-my-account">different types of greetings</a>.</li> <li><a class="xref" title="Add a new user to your account with extension access and then send them a welcome email to get started!" href="https://support.grasshopper.com/help/add-a-new-user">Add users</a> to your account.</li> <li>Install our <a class="xref" href="https://grasshopper.com/apps/">desktop and mobile apps</a> to take your account on the go.</li> <li>Set up <a class="xref" title="Create a vacation schedule for your system or an extension." href="https://support.grasshopper.com/help/how-to-add-a-vacation-schedule">vacation schedules</a> and out-of-office hours.</li> <li><a class="xref" title="View call data by running usage, detail, or activity reports." href="https://support.grasshopper.com/help/run-a-report">Run reports</a> to gather useful data on usage and activity of your business numbers.</li> <li>Add <a class="xref" title="Add advanced features to your account. Some advanced features require an additional monthly fee." href="https://support.grasshopper.com/help/add-features-to-an-account">premium features</a> to your account like <a class="xref" title="If you have more than one call forwarding number on an extension, call blasting will ring each line simultaneously to reduce wait times for your callers. Call blasting can support up to 15 different call forwarding destinations." href="https://support.grasshopper.com/help/enable-call-blasting">call blasting</a>, <a class="xref" title="All accounts can receive incoming calls from outside the continental U.S. and Canada. You will need to enable international calling to make outgoing calls or forward calls to international or offshore (Hawaii, Alaska, Puerto Rico, and the Virgin Islands) numbers. International and offshore calling is disabled by default on all accounts to avoid fraudulent and unauthorized use." href="https://support.grasshopper.com/help/enable-international-calling">international calling</a>, or <a class="xref" title="Enable voicemail transcription on your account. 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