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Le droit d'opposition : refuser l’utilisation de vos données | CNIL
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class="layout-inner"> <div class="region region-content"> <div data-drupal-messages-fallback class="hidden"></div> <div class="ctn-gen"> <div class='ctn-gen-titre js-zoom-wrapper zoom-wrapper'><h1> <span>Le droit d'opposition : refuser l’utilisation de vos données</span> </h1></div> <div class='ctn-gen-auteur'>18 décembre 2015</div> <hr class="separator" /> <div class="page-introduction js-zoom-wrapper zoom-wrapper clearfix"><p>Vous pouvez vous opposer à tout moment à ce qu’un organisme utilise certaines de vos données.<br> </p> </div> <div class="page--tools"><div class="social"><ul><li><a href="" class="icon-print print-btn print" onClick="#">Print the article</a></li><li><a href="" class="icon-share-email email" onClick="#">Courriel</a></li></ul></div><div class="tools"><ul><li><a href="" class="js-zoom-link decrease" data-zoom="-2">Decrease the size of the font</a></li><li><a href="" class="js-zoom-link increase" data-zoom="2">Increase the size of the font</a></li></ul></div></div> <div class='ctn-gen-visuel'> <img src="/sites/cnil/files/styles/contenu_generique_visuel/public/2023-07/droit_opposition.png?itok=G4mN4dPk" width="975" height="500" alt="" loading="lazy" typeof="foaf:Image" class="img-responsive" /> </div> <div class='ctn-gen-body js-zoom-wrapper zoom-wrapper'><h2>Qu'est-ce que le droit d'opposition ?</h2> <div style="position: relative; padding-top: 56.25%;"><iframe allowfullscreen frameborder="0" height="100%" sandbox="allow-same-origin allow-scripts allow-popups" src="https://video.cnil.fr/videos/embed/d6fd65cf-7dde-4a5d-bedf-8e50aea9e10a?title=0&peertubeLink=0" style="position: absolute; inset: 0px;" title="Qu'est-ce que le droit d'opposition ?" width="100%"></iframe></div> <h2>A quoi ça sert ?</h2> <p>Vos données personnelles apparaissent dans un <span class="glossary-tooltips" data-definition="fichier"><span class="glossary-tooltips-title">fichier</span></span> non obligatoire et vous ne souhaitez plus qu'elles y figurent ? Le <span class="glossary-tooltips" data-definition="droit d’opposition"><span class="glossary-tooltips-title">droit d’opposition</span></span> vous permet de vous opposer à ce que vos données soient utilisées par un organisme pour un objectif précis. Vous devez mettre en avant « <em>des raisons tenant à votre situation particulière</em> », sauf en cas de prospection commerciale, à laquelle vous pouvez vous opposer sans motif.</p> <h2>Ces situations qui concernent l’exercice de votre droit d’opposition</h2> </div> <div class="ctn-gen-after js-zoom-wrapper zoom-wrapper"> <div class='carousel'> <div class='carousel-content'> <div class='js-carousel carousel-inner' role='listbox'> <div class="item"> <div class="row carousel-flex"> <div class='col-xs-12 col-sm-4 carousel-image'> <img src="/sites/cnil/files/styles/contenu_generique_carousel_block_gauche/public/thumbnails/image/1_email_pub.jpg?itok=I1KLE-lS" width="512" height="414" alt="" loading="lazy" typeof="foaf:Image" class="img-responsive" /> </div> <div class="col-xs-12 col-sm-8"> <div class="carousel-content"> <h2 class='carousel-title'>emails publicitaires </h2> <div class='carousel-text'><p>Vous recevez des emails publicitaires sur votre boite e-mail personnelle et ne souhaitez plus figurer dans la base de prospection</p> </div> </div> </div> </div> </div> <div class="item"> <div class="row carousel-flex"> <div class='col-xs-12 col-sm-4 carousel-image'> <img src="/sites/cnil/files/styles/contenu_generique_carousel_block_gauche/public/thumbnails/image/2_profilage.jpg?itok=EkP-60Q6" width="512" height="414" alt="" loading="lazy" typeof="foaf:Image" class="img-responsive" /> </div> <div class="col-xs-12 col-sm-8"> <div class="carousel-content"> <h2 class='carousel-title'>profilage </h2> <div class='carousel-text'><p>Vous êtes désavantagé par une décision liée à votre profilage et vous souhaitez y opposer</p> </div> </div> </div> </div> </div> <div class="item"> <div class="row carousel-flex"> <div class='col-xs-12 col-sm-4 carousel-image'> <img src="/sites/cnil/files/styles/contenu_generique_carousel_block_gauche/public/thumbnails/image/3_telephones.jpg?itok=inQfHr9W" width="512" height="414" alt="" loading="lazy" typeof="foaf:Image" class="img-responsive" /> </div> <div class="col-xs-12 col-sm-8"> <div class="carousel-content"> <h2 class='carousel-title'>annuaire</h2> <div class='carousel-text'><p>Vous refusez de figurer dans l’annuaire universel des abonnés au téléphone</p> </div> </div> </div> </div> </div> </div> </div> </div> <div class='ctn-gen-texte-wysiswyg'><h2>Comment faire concrètement ?</h2> <ol> <li> <h3>Identifier l’organisme à contacter</h3> </li> </ol> <p>Identifiez l’organisme puis rendez vous sur la page d’information réservée à l’exercice de vos droits sur le site internet de l’organisme (« politique confidentialité », « politique vie privée », « mention légales », etc). Si vous rencontrez des difficultés pour obtenir les coordonnées du délégué à la protection des données ou du responsable, consultez <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="ed43eaa6-c2b9-4e4b-855d-2aec89694ee4" href="/fr/retrouver-les-coordonnees-dun-organisme-pour-exercer-vos-droits" target="_blank" title="Retrouver les coordonnées d'un organisme pour exercer vos droits - Nouvelle fenêtre"><u>notre fiche pratique</u></a>. </p> <ol start="2"> <li> <h3>Exercer votre <span class="glossary-tooltips" data-definition="droit d’opposition"><span class="glossary-tooltips-title">droit d’opposition</span></span> auprès de l’organisme</h3> </li> </ol> <p>Dans votre demande, expliquez quelles données vous souhaitez voir supprimer et pour quelles raisons « tenant à votre situation particulière ».</p> <p>Vous pouvez exercer votre demande de droit d’opposition par divers moyens et sans apporter de justificatifs : par voie électronique (formulaire, adresse mail, compte en ligne etc.), par courrier.</p> <ol start="3"> <li> <h3>Conserver une copie de vos démarches</h3> </li> </ol> <p>Cette étape est primordiale si vous souhaitez saisir la CNIL en cas de réponse insatisfaisante ou d’absence de réponse. Réalisez une capture d’écran de votre demande ou de la réponse à l’aide de la touche « impr écran » en haut à droit de votre clavier (PC) ou grâce au raccourci clavier cmd + MAJUSCULE + 4 si vous disposez d’un Mac. Vous exercez cette démarche par courrier ? Demandez un accusé réception qui prouvera la date de votre démarche. </p> <h2><strong>Que faire en cas de refus ou d'absence de réponse ?</strong></h2> <p>L’organisme doit prouver que des motifs légitimes et impérieux lui imposent de continuer à traiter vos données malgré votre demande ou justifier que vos données sont nécessaires pour la constatation, l’exercice ou la défense de droits en justice.</p> <p>Si vous exercez votre droit d’opposition :</p> <ul> <li>pour ne plus recevoir de prospection commerciale : l’organisme doit procéder à l’effacement de votre adresse email de sa base de prospection dans les meilleurs délais. </li> <li>pour voir une information personnelle supprimée d’une base de données : l’organisme dispose d’un délai d’un mois pour vous répondre. </li> </ul> <p>En cas de réponse insatisfaisante ou d’absence de réponse sous un mois, <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="5e7532ad-9c37-4cc5-b344-d74a8c34bbf8" href="/fr/webform/adresser-une-plainte" target="_blank" title="Saisir la CNIL - Nouvelle fenêtre">vous pouvez saisir la CNIL</a>.</p> <h2>Quelles sont les limites du droit ?</h2> <p>Le droit d’opposition n’est pas un droit à la suppression simple et définitive de toutes vos données ou du compte qui vous est rattaché. Par exemple, seule une rupture de contrat permet la suppression d’un compte chez votre opérateur mobile ou un site de e-commerce.</p> <p>Si votre demande d’opposition ne concerne pas la prospection, l’organisme pourra justifier son refus au motif que :</p> <ul> <li>il existe des motifs légitimes et impérieux à traiter les données ou que celles-ci sont nécessaires à la constatation, exercice ou défense de droits en justice ;</li> <li>vous avez consenti– vous devez alors retirer ce consentement et non vous opposer ;</li> <li>un contrat vous lie avec l’organisme ;</li> <li>une obligation légale lui impose de traiter vos données ;</li> <li>le traitement est nécessaire à la sauvegarde des intérêts vitaux de la personne concernée ou d'une autre personne physique. </li> </ul> </div> <div class='ctn-gen-mise-avant clearfix'> <div class='col-xs-12 col-sm-4 col-lg-4 col-md-4 ctn-gen-mise-avant-image'> <img src="/sites/cnil/files/styles/contenu_generique_mise_avant_image/public/2023-09/courrier.png?itok=VqkT0UaQ" width="348" height="350" alt="" loading="lazy" typeof="foaf:Image" class="img-responsive" /> </div> <div class="col-xs-12 col-sm-8 col-lg-8 col-md-8 ctn-gen-mise-avant-contenu"> <h2><span class='ctn-gen-mise-avant-titre'>La CNIL vous accompagne dans vos démarches</span></h2> <div class='ctn-gen-mise-avant-texte'><p>Utilisez nos modèles et personnalisez les champs à votre convenance :</p> <ul> <li><a href="/modele/courrier/sopposer-au-traitement-de-donnees " rel=" noopener" target="_blank" title="Modèle de courrier : s'opposer au traitement de données - Nouvelle fenêtre">Exercer son droit d'opposition</a></li> <li><a href="/modele/courrier/sopposer-la-prospection-commerciale-par-telephone-sms-mail-courriers " rel=" noopener" target="_blank" title="Modèle de courrier : droit d’opposition à la prospection commerciale (par téléphone, sms, mails, courriers) - Nouvelle fenêtre">Droit d’opposition à la prospection commerciale (par téléphone, sms, mails, courriers)</a></li> <li><a href="/modele/courrier/ne-plus-recevoir-de-publicites " rel=" noopener" target="_blank" title="Modèle de courrier : droit d'opposition à la réception de publicités - Nouvelle fenêtre">Droit d’opposition à la réception de publicités</a></li> </ul> </div> </div> </div> <div class='ctn-gen-textes-references'> <div class='textref text-hide'>Texte reference</div> <div class='ctn-gen-textes-references-contenu'> <h2>Pour approfondir</h2> <ul> <li class='ctn-gen-textes-references-lien'><a href="/les-droits-pour-maitriser-vos-donnees-personnelles" title="Tous les contenus pour comprendre vos droits et maîtriser vos données personnelles" target="_blank"> Tous les contenus pour comprendre vos droits et maîtriser vos données personnelles</a></li> </ul> </div> </div> <div class='ctn-gen-textes-references'> <div class='textref text-hide'>Texte reference</div> <div class='ctn-gen-textes-references-contenu'> <h2>Les textes de référence</h2> <ul> <li class='ctn-gen-textes-references-lien'><a href="https://www.cnil.fr/fr/reglement-europeen-protection-donnees/chapitre3#Article21" title="Article 21 du règlement général sur la protection des données - (Droit d'opposition)" target="_blank"> Article 21 du règlement général sur la protection des données - (Droit d'opposition)</a></li> </ul> </div> </div> <div class="general-tags"><ul><li><a href="/fr/tag/Droit%2Bd%27opposition" hreflang="fr">#Droit d'opposition</a></li><li><a href="/fr/tag/Les%2Bessentiels" hreflang="fr">#Les essentiels</a></li></ul></div> <div class="nav--hub-nav"></div> </div> </div> </div> </div> </div> </div> <div class="interest"> <div class="container"> <div class="row"> <h4>Ceci peut également vous intéresser ...</h4> <div class="col-xs-12 col-sm-12 col-md-4 interest-block"> <a href="/fr/comprendre-mes-droits/le-droit-dacces-connaitre-les-donnees-quun-organisme-detient-sur-vous" class="element"> <div class="interest-wrapper"> <img src="/sites/cnil/files/styles/interest_image/public/2023-07/droit_acces.png?itok=4452_Nfu" width="385" height="246" alt="" loading="lazy" typeof="foaf:Image" class="img-responsive" /> <div class="element-bg"> <div class="titre"> Le droit d'accès : connaître les données qu’un organisme détient sur vous </div> <span class="date">26 septembre 2023</span> </div> </div> </a> <span class="element-htag"><a href="/fr/tag/Droit%2Bd%27acc%C3%A8s">Droit d'accès</a></span> </div> <div class="col-xs-12 col-sm-12 col-md-4 interest-block"> <a href="/fr/comprendre-mes-droits/le-droit-de-rectification-corriger-vos-informations" class="element"> <div class="interest-wrapper"> <img src="/sites/cnil/files/styles/interest_image/public/2023-07/droit_rectification.png?itok=w-P1-EmB" width="385" height="246" alt="" loading="lazy" typeof="foaf:Image" class="img-responsive" /> <div class="element-bg"> <div class="titre"> Le droit de rectification : corriger vos informations </div> <span class="date">18 décembre 2015</span> </div> </div> </a> <span class="element-htag"><a href="/fr/tag/Droit%2Bde%2Brectification">Droit de rectification</a></span> </div> </div> </div> </div> </section> </div> </div> </div> <footer class="footer"> <div class="container"> <div class="cnildirect"><a href="/fr/cnil-direct" class="direct" title="CNIL Direct">Besoin d'aide</a></div> <div class="row"> <div class="col-sm-4 col-12"> <div class="site-branding"> <img src="/themes/custom/bootstrap_cnil/logo-footer.png" alt="" typeof="foaf:Image" class="img-responsive" /> <div class="baseline">Commission Nationale de l’Informatique et des Libertés</div> </div> </div> <div class="col-sm-8 col-12 pull-right" style="min-height: 68px"> <div class="menu-footer-sitemap"> <div class="row"> <div class="well col-sm-4 col-md-4 col-lg-4 menuControl"> <div class="item"> <span class='menu-footer-sitemap-title'>Mon quotidien</span> <ul> <li> <a 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