Zoho Desk | LinkedIn

<!DOCTYPE html> <html lang="en"> <head> <meta name="pageKey" content="d_products_marketplace_guest_product_details_page">  <meta name="locale" content="en_US"> <meta id="config" data-app-version="0.0.999" data-call-tree-id="AAYn2YuZ61xm42OlS1C+Jw==" data-multiproduct-name="marketplaces-guest-frontend" data-service-name="marketplaces-guest-frontend" data-browser-id="8c61b306-5d2a-4608-8be5-c7b58f6e9eb1" data-enable-page-view-heartbeat-tracking data-page-instance="urn:li:page:d_products_marketplace_guest_product_details_page;bHnpez4pQwaRo/wcbF8rGw==" data-disable-jsbeacon-pagekey-suffix="false" data-member-id="0" data-logout-url="/uas/logout"> <link rel="canonical" href="https://www.linkedin.com/products/zohocorp-zoho-desk/">      <link rel="icon" href="https://static.licdn.com/aero-v1/sc/h/al2o9zrvru7aqj8e1x2rzsrca"> <script> function getDfd() {let yFn,nFn;const p=new Promise(function(y, n){yFn=y;nFn=n;});p.resolve=yFn;p.reject=nFn;return p;} window.lazyloader = getDfd(); window.tracking = getDfd(); window.impressionTracking = getDfd(); window.ingraphTracking = getDfd(); window.appDetection = getDfd(); window.pemTracking = getDfd(); </script>  <title>Zoho Desk | LinkedIn</title> <meta name="description" content="Zoho Desk | Zoho Desk is context-aware help desk software that helps businesses of all sizes provide proactive and well informed customer support. Combine effective ticket management with easy collaboration tools, granular metric reports, powerful automation, robust self-service, sentiment analysis, and much more to boost agent productivity and deliver positive customer experiences. Over 40,000 businesses globally trust Zoho Desk to enable them to deliver exceptional service and create loyal customers."> <meta property="og:title" content="Zoho Desk | LinkedIn"> <meta property="og:description" content="Zoho Desk | Zoho Desk is context-aware help desk software that helps businesses of all sizes provide proactive and well informed customer support. Combine effective ticket management with easy collaboration tools, granular metric reports, powerful automation, robust self-service, sentiment analysis, and much more to boost agent productivity and deliver positive customer experiences. Over 40,000 businesses globally trust Zoho Desk to enable them to deliver exceptional service and create loyal customers."> <meta property="og:type" content="website"> <meta property="og:url" content="https://www.linkedin.com/products/zohocorp-zoho-desk/"> <meta property="og:image" content="https://media.licdn.com/dms/image/v2/C5633AQHyUBc4fxha4A/productpage-logo-image_100_100/productpage-logo-image_100_100/0/1680082552097/zohocorp_zoho_desk_logo?e=2147483647&v=beta&t=Ex89YH1vq6-jY3DDxIymAeVAgHbBSvvPAMjDq-ZTCSQ"> <meta name="twitter:card" content="summary"> <meta name="twitter:site" content="@linkedin"> <meta name="twitter:title" content="Zoho Desk | LinkedIn"> <meta name="twitter:description" content="Zoho Desk | Zoho Desk is context-aware help desk software that helps businesses of all sizes provide proactive and well informed customer support. Combine effective ticket management with easy collaboration tools, granular metric reports, powerful automation, robust self-service, sentiment analysis, and much more to boost agent productivity and deliver positive customer experiences. Over 40,000 businesses globally trust Zoho Desk to enable them to deliver exceptional service and create loyal customers."> <meta name="twitter:image" content="https://media.licdn.com/dms/image/v2/C5633AQHyUBc4fxha4A/productpage-logo-image_100_100/productpage-logo-image_100_100/0/1680082552097/zohocorp_zoho_desk_logo?e=2147483647&v=beta&t=Ex89YH1vq6-jY3DDxIymAeVAgHbBSvvPAMjDq-ZTCSQ"> <meta name="clientSideIngraphs" content="1" data-gauge-metric-endpoint="/services/api/ingraphs/gauge" data-counter-metric-endpoint="/services/api/ingraphs/counter"> <meta name="robots" content="noarchive"> <link rel="stylesheet" href="https://static.licdn.com/aero-v1/sc/h/5su320t4sfzdwujc6n1qr9ief">  </head> <body dir="ltr">  <a href="#main-content" class="skip-link btn-md btn-primary absolute z-11 -top-[100vh] focus:top-0"> Skip to main content </a> <header class="header base-detail-page__header px-mobile-container-padding bg-color-background-container global-alert-offset"> <nav class="nav pt-1.5 pb-2 flex items-center justify-between relative flex-nowrap babybear:flex-wrap babybear:py-1.5 " aria-label="Primary">  <a href="/?trk=products_details_guest_nav-header-logo" class="nav__logo-link link-no-visited-state z-1 mr-auto babybear:z-0 babybear:mr-0 babybear:flex-1 hover:no-underline focus:no-underline active:no-underline " data-tracking-control-name="products_details_guest_nav-header-logo" data-tracking-will-navigate> <span class="sr-only">LinkedIn</span>  <icon class="block text-color-brand w-[84px] h-[21px] papabear:w-[135px] papabear:h-[34px] " data-test-id="nav-logo" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/8fkga714vy9b2wk5auqo5reeb"></icon> </a> <section class="search-bar relative flex flex-grow h-[40px] bg-cool-gray-20 min-w-0 max-w-full mx-4 rounded-sm babybear:mx-0 babybear:mb-1.5 babybear:bg-color-transparent babybear:w-full babybear:flex babybear:flex-wrap " data-current-search-type="JOBS"> <button class="search-bar__placeholder papabear:hidden 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class="dismissable-input__input font-sans text-md text-color-text bg-color-transparent flex items-center flex-1 focus:outline-none" placeholder="Last Name" autocomplete="on" data-tracking-control-name="products_details_guest_people-search-bar_last-name_dismissable-input" maxlength="500" type="search"> <button class="dismissable-input__button text-color-text h-[40px] min-w-[24px] w-[24px] -mr-2 opacity-0 transition-opacity duration-[0.1s] disabled:invisible focus:opacity-100" data-tracking-control-name="products_details_guest_people-search-bar_last-name_dismissable-input-clear" type="button"> <label class="sr-only">Dismiss</label> <icon class="dismissable-input__button-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cs55jggk4p3uqh9ozxdmpvjg7"></icon> </button> </section> <input name="trk" value="products_details_guest_people-search-bar_search-submit" type="hidden"> <button class="base-search-bar__submit-btn block basis-[40px] flex-shrink-0 cursor-pointer babybear:invisible babybear:ml-[-9999px] babybear:w-[1px] babybear:h-[1px]" aria-label="Search" data-tracking-control-name="products_details_guest_people-search-bar_base-search-bar-search-submit" type="submit"> <icon class="base-search-bar__search-icon onload mx-auto" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cb5bsr4tsn2r4sjg9e3ls4tjl"></icon> </button> </form> </section> <section class="base-search-bar w-full h-full" data-searchbar-type="JOBS"> <form class="base-search-bar__form w-full flex babybear:mx-mobile-container-padding babybear:flex-col" role="search" action="/jobs/search" data-tracking-control-name="products_details_guest_jobs-search-bar_base-search-bar-form"> <code id="i18n_aria_live_text_no-suggestions" style="display: none"></code> <code id="i18n_aria_live_text_one-suggestion" style="display: none"></code> <code id="i18n_aria_live_text_multiple-suggestions" style="display: none"></code> <section class="dismissable-input text-input !pr-3 bg-color-transparent flex items-center h-[40px] min-w-0 relative babybear:w-full babybear:mb-1 typeahead-input keywords-typeahead-input text-input"> <input aria-autocomplete="list" aria-controls="job-search-bar-keywords-typeahead-list" aria-haspopup="listbox" aria-label="Search job titles or companies" name="keywords" class="dismissable-input__input font-sans text-md text-color-text bg-color-transparent flex items-center flex-1 focus:outline-none" value="Zoho" placeholder="Search job titles or companies" autocomplete="off" data-tracking-control-name="products_details_guest_dismissable-input" maxlength="500" role="combobox" type="search">  <div class="typeahead-input__dropdown container-lined absolute top-[calc(100%+3px)] left-0 w-full rounded-b-md rounded-t-none z-[10] overflow-hidden max-w-none babybear:min-w-full"> <template class="typeahead-item-template"> <li class="typeahead-input__dropdown-item py-1.5 px-2 hover:cursor-pointer hover:bg-color-surface-tint" role="option"> <span class="typeahead-input__dropdown-text font-sans text-sm font-bold text-color-text"></span> </li> </template> <ul class="typeahead-input__dropdown-list w-full" id="job-search-bar-keywords-typeahead-list" role="listbox"></ul> </div>  <button class="dismissable-input__button text-color-text h-[40px] min-w-[24px] w-[24px] -mr-2 opacity-0 transition-opacity duration-[0.1s] disabled:invisible focus:opacity-100" data-tracking-control-name="products_details_guest_dismissable-input-clear" type="button"> <label class="sr-only">Dismiss</label> <icon class="dismissable-input__button-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cs55jggk4p3uqh9ozxdmpvjg7"></icon> </button> </section>  <code id="i18n_aria_live_text_no-suggestions" style="display: none"></code> <code id="i18n_aria_live_text_one-suggestion" style="display: none"></code> <code id="i18n_aria_live_text_multiple-suggestions" style="display: none"></code> <section class="dismissable-input text-input !pr-3 bg-color-transparent flex items-center h-[40px] min-w-0 relative babybear:w-full babybear:mb-1 typeahead-input location-typeahead-input"> <input aria-autocomplete="list" aria-controls="job-search-bar-location-typeahead-list" aria-haspopup="listbox" aria-label="Location" name="location" class="dismissable-input__input font-sans text-md text-color-text bg-color-transparent flex items-center flex-1 focus:outline-none" value="Hong Kong" placeholder="Location" autocomplete="off" data-tracking-control-name="products_details_guest_dismissable-input" maxlength="500" role="combobox" type="search">  <div class="typeahead-input__dropdown container-lined absolute top-[calc(100%+3px)] left-0 w-full rounded-b-md rounded-t-none z-[10] overflow-hidden max-w-none babybear:min-w-full"> <template class="typeahead-item-template"> <li class="typeahead-input__dropdown-item py-1.5 px-2 hover:cursor-pointer hover:bg-color-surface-tint" role="option"> <span class="typeahead-input__dropdown-text font-sans text-sm font-bold text-color-text"></span> </li> </template> <ul class="typeahead-input__dropdown-list w-full" id="job-search-bar-location-typeahead-list" role="listbox"></ul> </div>  <button class="dismissable-input__button text-color-text h-[40px] min-w-[24px] w-[24px] -mr-2 opacity-0 transition-opacity duration-[0.1s] disabled:invisible focus:opacity-100" data-tracking-control-name="products_details_guest_dismissable-input-clear" type="button"> <label class="sr-only">Dismiss</label> <icon class="dismissable-input__button-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cs55jggk4p3uqh9ozxdmpvjg7"></icon> </button> </section> <input name="geoId" value="102817007" type="hidden"> <input name="trk" value="products_details_guest_jobs-search-bar_search-submit" type="hidden"> <button class="base-search-bar__submit-btn block basis-[40px] flex-shrink-0 cursor-pointer babybear:invisible babybear:ml-[-9999px] babybear:w-[1px] babybear:h-[1px]" aria-label="Search" data-tracking-control-name="products_details_guest_jobs-search-bar_base-search-bar-search-submit" type="submit"> <icon class="base-search-bar__search-icon onload mx-auto" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cb5bsr4tsn2r4sjg9e3ls4tjl"></icon> </button> </form> </section> <section class="base-search-bar w-full h-full" data-searchbar-type="LEARNING"> <form class="base-search-bar__form w-full flex babybear:mx-mobile-container-padding babybear:flex-col" role="search" action="/learning/search" data-tracking-control-name="products_details_guest_learning-search-bar_base-search-bar-form"> <section class="dismissable-input text-input !pr-3 bg-color-transparent flex items-center h-[40px] min-w-0 relative babybear:w-full babybear:mb-1 search-input"> <input aria-label="Search skills, subjects, or software" name="keywords" class="dismissable-input__input font-sans text-md text-color-text bg-color-transparent flex items-center flex-1 focus:outline-none" value="Zoho" placeholder="Search skills, subjects, or software" autocomplete="on" data-tracking-control-name="products_details_guest_learning-search-bar_keywords_dismissable-input" maxlength="500" type="search"> <button class="dismissable-input__button text-color-text h-[40px] min-w-[24px] w-[24px] -mr-2 opacity-0 transition-opacity duration-[0.1s] disabled:invisible focus:opacity-100" data-tracking-control-name="products_details_guest_learning-search-bar_keywords_dismissable-input-clear" type="button"> <label class="sr-only">Dismiss</label> <icon class="dismissable-input__button-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cs55jggk4p3uqh9ozxdmpvjg7"></icon> </button> </section> <input class="nav__search-uoo" name="upsellOrderOrigin" type="hidden"> <input name="trk" value="products_details_guest_learning-search-bar_search-submit" type="hidden"> <button class="base-search-bar__submit-btn block basis-[40px] flex-shrink-0 cursor-pointer babybear:invisible babybear:ml-[-9999px] babybear:w-[1px] babybear:h-[1px]" aria-label="Search" data-tracking-control-name="products_details_guest_learning-search-bar_base-search-bar-search-submit" type="submit"> <icon class="base-search-bar__search-icon onload mx-auto" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/cb5bsr4tsn2r4sjg9e3ls4tjl"></icon> </button> </form> </section> <div aria-live="polite" class="search-bar__live-text sr-only" role="status"></div> </section>  <div class="nav__cta-container order-3 flex gap-x-1 justify-end min-w-[100px] flex-nowrap flex-shrink-0 babybear:flex-wrap flex-2 "> <a class="nav__button-tertiary btn-md btn-tertiary" href="https://www.linkedin.com/signup/cold-join?session_redirect=%2Fservices%2Fproducts%2Fzohocorp-zoho-desk%2F&trk=products_details_guest_nav-header-join" data-tracking-control-name="products_details_guest_nav-header-join" data-test-live-nav-primary-cta data-tracking-will-navigate> Join now </a> <a class="nav__button-secondary btn-md btn-secondary-emphasis" href="https://www.linkedin.com/uas/login?session_redirect=%2Fservices%2Fproducts%2Fzohocorp-zoho-desk%2F&fromSignIn=true&trk=products_details_guest_nav-header-signin" data-tracking-control-name="products_details_guest_nav-header-signin" data-tracking-will-navigate> Sign in </a>  </div>   </nav> </header>   <main class="main papabear:flex papabear:w-content-max-w papabear:mx-auto papabear:pt-desktop-content-top-margin mamabear:pt-desktop-content-top-margin " id="main-content" role="main"> <section class="core-rail mx-auto papabear:w-core-rail-width mamabear:max-w-[790px] babybear:max-w-[790px]"> <div class="details mx-details-container-padding"> <section class="top-card-layout container-lined overflow-hidden babybear:rounded-[0px]"> <figure class="cover-img min-h-[87px] papbear:min-h-[100px] rounded-t-[2px] babybear:rounded-[0px] -z-1"> <code id="cover-image" style="display: none"></code> <div class="cover-img__image-frame relative w-full overflow-hidden pb-[calc((134/782)*100%)]"> <div class="cover-img__image-position absolute top-0 right-0 bottom-0 left-0 "> <img class="cover-img__image relative w-full h-full object-cover" src="https://media.licdn.com/dms/image/v2/D561BAQH8DO1I7e76pQ/company-background_10000/company-background_10000/0/1732612640169/zoho_cover?e=2147483647&v=beta&t=oN5dh0xzgGcWM1X1ppQW2Jphqypn4DhYtYi9YEEXkWg" loading="lazy" data-embed-id="cover-image" alt> </div> </div>  </figure> <div class="top-card-layout__card relative p-2 papabear:p-details-container-padding"> <div class="top-card-layout__entity-image-container flex"> <img class="inline-block relative w-12 h-12 top-card-layout__entity-image shadow-color-shadow shadow-[0_4px_12px] border-2 border-solid border-color-surface mt-[-70px] mb-[14px] papabear:border-4 papabear:mt-[-100px] papabear:mb-[18px]" data-delayed-url="https://media.licdn.com/dms/image/v2/C5633AQHyUBc4fxha4A/productpage-logo-image_100_100/productpage-logo-image_100_100/0/1680082552097/zohocorp_zoho_desk_logo?e=2147483647&v=beta&t=Ex89YH1vq6-jY3DDxIymAeVAgHbBSvvPAMjDq-ZTCSQ" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/5fnrxyask3t3av1g9ym526ben" alt="Zoho Desk"> </div> <div class="top-card-layout__entity-info-container flex flex-wrap papabear:flex-nowrap"> <div class="top-card-layout__entity-info flex-grow flex-shrink-0 basis-0 babybear:flex-none babybear:w-full babybear:flex-none babybear:w-full"> <h1 class="top-card-layout__title font-sans text-lg papabear:text-xl font-bold leading-open text-color-text mb-0"> Zoho Desk </h1> <h2 class="top-card-layout__headline break-words font-sans text-md leading-open text-color-text"> <span class="top-card__subline-text"> <a href="/products/categories/help-desk-software?trk=products_details_guest_product_category" data-tracking-control-name="products_details_guest_product_category" data-tracking-will-navigate="true">Help Desk Software</a> by <a href="https://www.linkedin.com/company/zoho/?trk=products_details_guest_organization_page" data-tracking-control-name="products_details_guest_organization_page" data-tracking-will-navigate="true">Zoho</a> </span> </h2> <h3 class="top-card-layout__first-subline font-sans text-md leading-open text-color-text-low-emphasis"> <div class="face-pile flex top-card__face-pile"> <div class="face-pile__images-container self-start flex-shrink-0 mr-1 leading-[1]"> <img class="inline-block relative rounded-[50%] w-4 h-4 face-pile__image border-1 border-solid border-color-transparent -ml-2 first:ml-0" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/c090wioxqh0gduwjdkzvfj7j7" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt> <img class="inline-block relative rounded-[50%] 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who's skilled in this </a> </div> </h3>  <div class="top-card-layout__cta-container flex flex-wrap mt-0.5 papabear:mt-0 ml-[-12px]"> <a class="top-card-layout__cta mt-2 ml-1.5 h-auto babybear:flex-auto top-card-layout__cta--primary btn-md btn-primary" href="https://www.linkedin.com/uas/login?session_redirect=%2Fproducts%2Fzohocorp-zoho-desk&trk=products_details_guest_primary_call_to_action" aria-label="Add Zoho Desk as skill" data-tracking-control-name="products_details_guest_primary_call_to_action" data-tracking-will-navigate> Add as skill </a> <a class="top-card-layout__cta mt-2 ml-1.5 h-auto babybear:flex-auto top-card-layout__cta--secondary btn-md btn-secondary top-card__secondary-cta" href="https://www.zoho.com/desk/pricing.html?trk=products_details_guest_secondary_call_to_action" aria-label="Try Zoho Desk now" data-tracking-control-name="products_details_guest_secondary_call_to_action" data-tracking-will-navigate> Try now </a> </div> </div>  </div> <div class="ellipsis-menu absolute right-0 top-0 top-card-layout__ellipsis-menu mr-1 papabear:mt-0.5 papabear:mr-2"> <div class="collapsible-dropdown flex items-center relative hyphens-auto"> <button class="ellipsis-menu__trigger collapsible-dropdown__button btn-md btn-tertiary cursor-pointer !py-[6px] !px-1 flex items-center rounded-[50%] " aria-expanded="false" aria-label="Open menu" data-tracking-control-name="products_details_guest_ellipsis-menu-trigger"> <icon class="ellipsis-menu__trigger-icon m-0 p-0 centered-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/671xosfpvk4c0kqtyl87hashi"></icon> </button> <ul class="collapsible-dropdown__list hidden container-raised absolute w-auto overflow-y-auto flex-col items-stretch z-1 bottom-auto top-[100%]" role="menu" tabindex="-1"> <li class="ellipsis-menu__item border-t-1 border-solid border-color-border-low-emphasis first-of-type:border-none flex"> <a href="https://www.linkedin.com/uas/login?session_redirect=%2Fproducts%2Fzohocorp-zoho-desk%3Freport%3Dtrue&trk=products_details_guest_ellipsis-menu-semaphore-sign-in-redirect" data-tracking-control-name="products_details_guest_ellipsis-menu-semaphore-sign-in-redirect" data-tracking-will-navigate data-item-type="semaphore" data-semaphore-content-type="PRODUCT" data-semaphore-content-urn="urn:li:standardizedProduct:1120" data-semaphore-tracking-prefix="products_details_guest_ellipsis-menu-semaphore" data-is-logged-in="false" data-modal="semaphore__toggle" class="semaphore__toggle visited:text-color-text-secondary ellipsis-menu__semaphore ellipsis-menu__item-button flex items-center w-full p-1 cursor-pointer font-sans text-sm font-bold link-styled focus:link-styled link:no-underline active:bg-color-background-container-tint focus:bg-color-background-container-tint hover:bg-color-background-container-tint">  <icon class="ellipsis-menu__item-icon text-color-text h-[24px] w-[24px] mr-1" 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duration-[0.33s] focus:outline-0 modal__wrapper--with-footer flex flex-col w-[1128px] mamabear:w-[744px] babybear:w-[360px] max-w-[min(744px,100%-24px)] rounded-md"> <header class="modal__header flex items-center justify-between border-b-1 border-solid border-color-border-faint py-1.5 px-3 "> <h2 id="semaphore-modal-modal-header" class="modal__title font-normal leading-open text-color-text text-lg">Report</h2> <button class="modal__dismiss modal__dismiss--with-icon btn-tertiary h-[40px] w-[40px] p-0 rounded-full indent-0 " aria-label="Dismiss" data-tracking-control-name="products_details_guest_ellipsis-menu-semaphore-modal_modal_dismiss" type="button"> <icon class="modal__dismiss-icon relative top-[2px]" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/gs508lg3t2o81tq7pmcgn6m2"></icon> </button>  </header> <main class="modal__main w-full flex-1"> <h2 class="semaphore-modal__title text-md font-medium mb-1 ml-2 mt-2 text-color-text"> Report </h2> <div class="semaphore-modal__content text-color-text"></div> </main> <footer class="modal__footer flex justify-end py-1.5 px-3 border-t-1 border-solid border-color-border-faint"> <button class="btn-md btn-secondary" data-semaphore-action="back" data-tracking-control-name="semaphore-back">Back</button> <button class="btn-md btn-primary ml-1" data-semaphore-action="submit" data-tracking-control-name="semaphore-submit" disabled="true">Submit</button> </footer> </section> </div> </div> </div> <template id="semaphore-container-template"> <ul class="semaphore-options-container mb-2">  </ul> </template> <template id="semaphore-block-template"> <li class="px-2 py-1" data-semaphore-item="action"> <span class="text-sm text-color-text-low-emphasis whitespace-pre-line" data-attr="block-content"></span> <input class="hidden scale-150" data-tracking-control-name="products_details_guest_ellipsis-menu-semaphore" name="semaphore-action" checked value data-semaphore-input type="radio"> </li> </template> <template id="semaphore-section-template"> <li class="px-2 py-1" data-semaphore-item="section"> <button class="w-full text-color-text" data-tracking-control-name="products_details_guest_ellipsis-menu-semaphore" data-semaphore-input> <span class="text-md text-left inline-block w-[calc(100%-24px)]" data-attr="title"></span> <icon class="float-right w-[24px] h-[24px] opacity-60" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bib7g6ntpj66fbkg8zzh0psp2"></icon> </button> </li> </template> <template id="semaphore-openpage-template"> <li class="px-2 py-1 border-t-1 border-solid border-color-border-faint" data-semaphore-item="openpage"> <span class="text-md font-medium block my-1" data-attr="body"></span> <button data-tracking-control-name="products_details_guest_ellipsis-menu-semaphore" data-semaphore-input> <span class="text-md text-color-text" data-attr="title"></span> </button> </li> </template> <template id="semaphore-action-template"> <li class="px-2 py-1" data-semaphore-item="action" data-semaphore-type> <span class="text-md font-medium inline-block my-1" data-attr="body"></span> <button class="w-full text-color-text" data-tracking-control-name="products_details_guest_ellipsis-menu-semaphore" data-semaphore-input> <span class="text-md text-left inline-block w-[calc(100%-24px)]" data-attr="title"></span> <icon class="float-right w-[24px] h-[24px] opacity-60" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bib7g6ntpj66fbkg8zzh0psp2"></icon> </button> </li> </template> <template id="semaphore-action-radio-template"> <li class="px-2 py-1" data-semaphore-item="action"> <label> <div class="flex"> <input class="scale-150" data-tracking-control-name="products_details_guest_ellipsis-menu-semaphore" name="semaphore-action" value data-semaphore-input type="radio"> <span class="text-md inline-block ml-1" data-attr="title"></span> </div> <span class="text-sm text-left inline-block w-[calc(100%-24px)] opacity-60 pl-[30px]" data-attr="body"></span> </label> </li> </template> <template id="semaphore-openlink-template"> <li class="px-2 py-1" data-semaphore-item="openlink"> <a class="text-color-text hover:no-underline visited:text-color-text" data-semaphore-input data-tracking-control-name="products_details_guest_ellipsis-menu-semaphore" href target="_blank" data-tracking-will-navigate> <span class="text-md text-color-text font-normal inline-block" data-attr="title"></span> <span class="text-sm text-color-text font-normal inline-block w-[calc(100%-24px)] opacity-60" data-attr="body"></span> <icon class="float-right w-[24px] h-[24px] opacity-60" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/481psuouj1lu3q2laho6vqwhn"></icon> </a> </li> </template> <template id="semaphore-result-template"> <p class="semaphore-options-container__item pl-2 pb-2" data-semaphore-item="result"> <span class="text-sm font-normal text-color-text-secondary" data-attr="thanks-text-body"></span> <a class="text-sm font-semibold text-color-link" href="https://www.linkedin.com/help/linkedin/answer/37822" target="_blank" data-attr="thanks-help-center-link" data-tracking-control-name="products_details_guest_ellipsis-menu-semaphore-help-center" data-tracking-will-navigate data-semaphore-input></a> </p> </template> </li> </ul>  </div> </div>  </div> </section> <section class="about"> <h2 class="t-24">About</h2> <p class="t-16">Zoho Desk is context-aware help desk software that helps businesses of all sizes provide proactive and well informed customer support. Combine effective ticket management with easy collaboration tools, granular metric reports, powerful automation, robust self-service, sentiment analysis, and much more to boost agent productivity and deliver positive customer experiences. Over 40,000 businesses globally trust Zoho Desk to enable them to deliver exceptional service and create loyal customers.</p> <p class="about__roles-title">This product is intended for</p> <ul class="about__roles-list"> <li class="about__roles-item"> Customer Service Representative </li> <li class="about__roles-item"> Customer Service Manager </li> <li class="about__roles-item"> Technical Support Specialist </li> <li class="about__roles-item"> Customer Support Specialist </li> <li class="about__roles-item"> Technical Support Manager </li> <li class="about__roles-item"> Director of Customer Service </li> <li class="about__roles-item"> Director Customer Support </li> <li class="about__roles-item"> Senior Support Manager </li> <li class="about__roles-item"> Customer Experience Manager </li> <li class="about__roles-item"> Director Customer Experience </li> </ul> </section> <hr> <section class="media-section"> <h2 class="t-24">Media</h2> <button aria-label="View The Streaming Networks provides multi-brand support using Zoho Desk" class="media-section__primary-item-button media-section__media-item-button" data-modal="products-media-modal-outlet" data-tracking-control-name="products_details_guest_media_primary_item" type="button"> <div class="media-section__primary-item"> <div class="media-section__play-icon-wrapper"> <icon class="media-section__play-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/9n9raq7fmdu241tpsxwodsmcd"></icon> </div> <img alt="The Streaming Networks provides multi-brand support using Zoho Desk" class="media-section__thumbnail" data-delayed-url="https://media.licdn.com/dms/image/sync/v2/C4D27AQFtUGkPK6ic6w/articleshare-shrink_800/articleshare-shrink_800/0/1712010841041?e=1733270400&v=beta&t=nADwmyTdsNBg4EvueX4kH5Jadaqn-P--aMf0TJl5Uw8"> </div> </button> <div class="media-section__secondary-items-container"> <button aria-label="View The Zoho Desk Story" data-modal="products-media-modal-outlet" data-tracking-control-name="products_details_guest_media_secondary_item" class="media-section__media-item-button" type="button"> <div class="media-section__secondary-item"> <div class="media-section__play-icon-wrapper"> <icon class="media-section__play-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/9n9raq7fmdu241tpsxwodsmcd"></icon> </div> <img alt="The Zoho Desk Story" class="media-section__thumbnail" data-delayed-url="https://media.licdn.com/dms/image/sync/v2/D5627AQGdlki8bxPTbw/articleshare-shrink_800/articleshare-shrink_800/0/1714027499203?e=1733270400&v=beta&t=CmQrglABOK6_iNX6VbcZGDqq6jK_sXX8D-0YJmVGSV4"> </div> </button> <button aria-label="View A Product Walkthrough of Zoho Desk" data-modal="products-media-modal-outlet" data-tracking-control-name="products_details_guest_media_secondary_item" class="media-section__media-item-button" type="button"> <div class="media-section__secondary-item"> <div class="media-section__play-icon-wrapper"> <icon class="media-section__play-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/9n9raq7fmdu241tpsxwodsmcd"></icon> </div> <img alt="A Product Walkthrough of Zoho Desk" class="media-section__thumbnail" data-delayed-url="https://media.licdn.com/dms/image/sync/v2/D5627AQGLHMFKnuJqRQ/articleshare-shrink_800/articleshare-shrink_800/0/1710981925290?e=1733270400&v=beta&t=3NsJhAn2TAO7D8PFNiiaceZhg5Bjs3FZtTreUorhZq0"> </div> </button> <button aria-label="View Reply Assistant in Zoho Desk" data-modal="products-media-modal-outlet" data-tracking-control-name="products_details_guest_media_secondary_item" class="media-section__media-item-button" type="button"> <div class="media-section__secondary-item">  <img alt="Reply Assistant in Zoho Desk" class="media-section__thumbnail" data-delayed-url="https://media.licdn.com/dms/image/v2/C5633AQGFxxsfCYunrA/productpage-image_1128_635/productpage-image_1128_635/0/1597237057185/zohocorp_zoho_desk_image?e=2147483647&v=beta&t=Co4y7zbKkN7r1bYm1HQUQ9Bs6E2kgLkRgHMx6X8yoV8"> </div> </button> <button aria-label="View Get a Bird&#39;s Eye View of your Customer Support in Real Time" data-modal="products-media-modal-outlet" data-tracking-control-name="products_details_guest_media_secondary_item" class="media-section__media-item-button" type="button"> <div class="media-section__secondary-item">  <img alt="Get a Bird's Eye View of your Customer Support in Real Time" class="media-section__thumbnail" data-delayed-url="https://media.licdn.com/dms/image/v2/C5633AQG7tRBRg5d7xg/productpage-image_1128_635/productpage-image_1128_635/0/1597237501250/zohocorp_zoho_desk_image?e=2147483647&v=beta&t=vSWc_4gveHK9zk2xWGKUmnd-jIqLu01NV-GIxp-GJT4"> </div> </button> </div> </section> <div class>  <div id="media-modal" class="modal media-modal " data-outlet="products-media-modal-outlet">  <div class="modal__overlay flex items-center bg-color-background-scrim justify-center fixed bottom-0 left-0 right-0 top-0 opacity-0 invisible pointer-events-none z-[1000] transition-[opacity] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.17s] py-4"> <section aria-modal="true" role="dialog" aria-labelledby="media-modal-modal-header" tabindex="-1" class="max-h-full modal__wrapper overflow-auto p-0 bg-color-background-container max-w-[1128px] min-h-[160px] relative scale-[0.25] shadow-sm shadow-color-border-faint transition-[transform] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.33s] focus:outline-0 w-[774px] babybear:w-[360px] rounded-md"> <h2 id="media-modal__header" class="media-modal__header"> Products media viewer </h2> <button class="modal__dismiss btn-tertiary h-[40px] w-[40px] p-0 rounded-full indent-0 media-modal__dismiss-btn" aria-label="Dismiss" data-tracking-control-name="products_details_guest_media_modal_dismiss_btn"> <icon class="modal__dismiss-icon modal__dismiss--with-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/gs508lg3t2o81tq7pmcgn6m2"></icon> </button> <main class="modal__main w-full "> <button class="media-modal__nav-button media-modal__prev-button" data-tracking-control-name="products_details_guest_media_modal_prev" aria-label="View previous" data-direction="prev"> <icon data-delayed-url="https://static.licdn.com/aero-v1/sc/h/biyhhk26d5ai5a5kecpbldvm0"></icon> </button> <div class="media-modal__main"> <section class="slide-list overflow-hidden relative media-modal__slide-list" data-disabled="true"> <header class="slide-list__header sticky left-0 flex items-center flex-wrap mb-2">  </header> <ul class="slide-list__list items-stretch flex list-none transition-all duration-slow ease-standard "> <li class="media-modal__media-item " data-media-item="0"> <div class="media-modal__media-item-content"> <div class="embed-video__video-container"> <iframe class="embed-video__video-player" title="Youtube video iframe" data-src="https://www.youtube-nocookie.com/embed/TtJ4_VLx9ak?modestbranding=1&rel=0&autoplay=1" frameborder="0" scrolling="no" allowfullscreen tabindex="0" allow="autoplay;" loading="lazy" width="740"> </iframe> </div> <h3 class="t-16 t-white">The Streaming Networks provides multi-brand support using Zoho Desk</h3> <p class="t-14 t-white t-white--light">Here's how The Streaming Networks uses Zoho Desk to provide fast and contextual customer service, proactively respond to escalations and deliver exceptional customer experiences. </p> </div> </li> <li class="media-modal__media-item " data-media-item="1"> <div class="media-modal__media-item-content"> <div class="embed-video__video-container"> <iframe class="embed-video__video-player" title="Youtube video iframe" data-src="https://www.youtube-nocookie.com/embed/GnGYJz50kAs?modestbranding=1&rel=0&autoplay=1" frameborder="0" scrolling="no" allowfullscreen tabindex="0" allow="autoplay;" loading="lazy" width="740"> </iframe> </div> <h3 class="t-16 t-white">The Zoho Desk Story</h3> <p class="t-14 t-white t-white--light">Zoho Desk is award-winning context-aware help desk software that provides agents with the right tools to deliver excellent customer support. Intuitive features like Work Modes, Blueprint, Zia and ASAP ensure that your support team is able to close tickets and create happy customers in no time. </p> </div> </li> <li class="media-modal__media-item " data-media-item="2"> <div class="media-modal__media-item-content"> <div class="embed-video__video-container"> <iframe class="embed-video__video-player" title="Youtube video iframe" data-src="https://www.youtube-nocookie.com/embed/Ot4wh15M5mI?modestbranding=1&rel=0&autoplay=1" frameborder="0" scrolling="no" allowfullscreen tabindex="0" allow="autoplay;" loading="lazy" width="740"> </iframe> </div> <h3 class="t-16 t-white">A Product Walkthrough of Zoho Desk</h3> <p class="t-14 t-white t-white--light">Learn how Zoho Desk鈥檚 automation features can help your team remove manual, repeatable chores from their plate and instead focus on what matters - keeping customers happy. </p> </div> </li> <li class="media-modal__media-item " data-media-item="3"> <div class="media-modal__media-item-content"> <img alt="Reply Assistant in Zoho Desk" class="media-modal__image" data-delayed-url="https://media.licdn.com/dms/image/v2/C5633AQGFxxsfCYunrA/productpage-image_1128_635/productpage-image_1128_635/0/1597237057185/zohocorp_zoho_desk_image?e=2147483647&v=beta&t=Co4y7zbKkN7r1bYm1HQUQ9Bs6E2kgLkRgHMx6X8yoV8"> <h3 class="t-16 t-white">Reply Assistant in Zoho Desk</h3> <p class="t-14 t-white t-white--light">Zoho Desk provides the right information at the agent's disposal with Reply Assistant. Reply Assistant pulls the relevant articles from your Knowledge Base and helps your agent share it with the customer instantly. Now, your support team is equipped to respond faster and smarter to your customers and create customer happiness. </p> </div> </li> <li class="media-modal__media-item " data-media-item="4"> <div class="media-modal__media-item-content"> <img alt="Get a Bird's Eye View of your Customer Support in Real Time" class="media-modal__image" data-delayed-url="https://media.licdn.com/dms/image/v2/C5633AQG7tRBRg5d7xg/productpage-image_1128_635/productpage-image_1128_635/0/1597237501250/zohocorp_zoho_desk_image?e=2147483647&v=beta&t=vSWc_4gveHK9zk2xWGKUmnd-jIqLu01NV-GIxp-GJT4"> <h3 class="t-16 t-white">Get a Bird's Eye View of your Customer Support in Real Time</h3> <p class="t-14 t-white t-white--light">Zoho Desk helps your customer service managers and CX leaders keep a finger on the pulse of everything that's happening in your help desk. 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