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Mailing securely with Zivver | IND
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has-content-elevation"> <div class="header__caption"> <div class="header__caption-plane"> <div class="container"> <div class="row no-gutters"> <div class="col-12 col-xl-9"> <h1 class="header__title header__title--large" tabindex="0">Mailing securely with Zivver </h1> </div> </div> </div> </div> </div> </section> <div class="container"> <div class="row no-gutters"> <div class="col-12"> <div id="indsitewidealertmeldingen" class="block block-ind-custom"> <div class="no-gutters row"> <div class="col-12"> <div data-sitewide-alert data-sitewide-alert-type="notification"></div> </div> </div> </div> </div> </div> </div> <section class="pane--intro pane--intro-elevated pane pane--default" data-pane-type="intro"> <div class="container pr-0"> <div class="no-gutters row"> <div class="intro-elevated"> <div class="pane__content"> <div class="paragraph--call-to-action-button"> <div class="row no-gutters"> <div class="text-lead d-block col-lg-11"> <i class="text-lead--changed"> Last update: 10 October 2024 </i> <p>The IND is increasingly using Zivver to securely send privacy-sensitive and confidential information via email. The introduction of Zivver will take place in phases. At the moment, not all IND employees use Zivver.</p> </div> </div> </div> </div> </div> </div> </div> </section> <section class="pane--wysiwyg pane pane--default" data-pane-type="wysiwyg"> <div class="container "> <div class="no-gutters row"> <div class="col-12 col-lg-8"> <div class="pane__content"> <div class="paragraph--wysiwyg"> <h3>What is Zivver?</h3><p>Zivver is a tool used to securely email and exchange files with you. Zivver encrypts the contents of messages. This way the information reaches you safely. And no one other than the sender and recipient has access to the message.</p><h3>How do you open a message?</h3><p>Have you received an email from the IND via Zivver? You open the message by clicking on the purple square in the email with the text 'Open message' (or <em>Open bericht</em> in Dutch). Click on 'Send me the code' (or <em>Stuur mij de code</em> in Dutch). Then enter the code you receive on your phone or by email. You will then automatically be redirected to Zivver's secure web page. There you can read the message from the IND. It is not necessary to create an account. <br>Do you already have a Zivver account? Then you can read the message without entering a code. </p><h3>How do you respond to a message?</h3><p>You can read the message sent via Zivver on a secure web page. If you would like to respond to the message, you can do so on this page as well. Click on the ‘Reply’ button (or <em>Beantwoorden </em>in Dutch). You can also add an attachment using the paperclip button. You send the response by clicking the send button. When the recipient (in this case the IND) responds, you will receive another notification by email.</p><h3>How can you send us a secure message?</h3><p>At the moment, you can only securely email us if you have submitted an application for a residence (not asylum), Dutch citizenship or Visa Objection. You want to submit additional documents. You do not need an account for this.</p><ol><li>Go to the web page <a href="/en/after-your-application/submitting-additional-documents" data-entity-type="node" data-entity-uuid="62c706e3-7a88-409f-80fc-3bd0130df3ef" data-entity-substitution="canonical" title="Submitting additional documents">Submitting additional documents</a>.<ul><li>Choose the procedure and click on 'Start emailing securely'. </li><li>You will be redirected to the Zivver web app.</li></ul></li><li class="styled-list-item styled-list-item--checked">Leave your details.<ul><li class="styled-list-item styled-list-item--checked">On that page you leave your name and e-mail address. </li><li class="styled-list-item styled-list-item--checked">Click on 'next' and you will receive a notification in your mailbox with verification method.</li></ul></li><li>Choose your verification method.<ul><li>Mobile phone: Add your mobile phone number for the safest option. You will then receive a code on your phone. Enter this code to gain access to send a secure email to the department that processes your application.</li><li>Mail: If you prefer not to use a phone, you can also opt for mail verification.</li></ul></li><li>Send your secure mail.<ul><li>Put the case number in the subject of your e-mail.</li><li>Upload your documents (up to 10 MB per document and up to 20 MB in total).</li><li>Are your documents larger than 20 MB? Please send a new email with the other documents.</li></ul></li></ol><h3>More information</h3><p>Are you unable to open the received message? Or do you have other questions about Zivver? Please <a href="/en/service-contact/contact-with-ind" data-entity-type="node" data-entity-uuid="36e97981-b5c6-4479-94df-847c77da25b4" data-entity-substitution="canonical" title="Contact with IND">contact </a>the IND. <br> </p> </div> </div> </div> </div> </div> </section> </main> </div> </div> </div> <div id="decision-tree-block" class="block block-ind-decision-tree"> <div class="no-gutters row"> <div class="col-12"> <div id="ind_decision_tree"></div> </div> </div> </div> </main> <footer class="footer" role="contentinfo"> <div class="container"> <div class="footer__wrapper"> <div class="row align-items-xl-center no-gutters"> <div class="col-6 col-xl"> <nav role="navigation" aria-label="Footer navigatie links"> <ul class="footer__menu menu"> <li class="footer__menu-item menu-item"> <a href="/en/cookies" title="Cookies">Cookies</a> </li> <li class="footer__menu-item menu-item"> <a href="/en/proclaimer" title="Proclaimer">Proclaimer</a> </li> <li class="footer__menu-item menu-item"> <a 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