トヨタお問い合わせ・よくあるご質問

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<div class="tjp-tab__list-slider" data-tjp-tab-slider=""></div> </div> </div> <div class="tjp-tab__contents"> <div class="tjp-tab__panel is-active" role="tabpanel" aria-labelledby="tab-main-button-0" aria-hidden="false" data-tjp-tab-panel="tab-main-panel-0"> <div class="faq-template__tab-contents"> <div class="faq-template__search"> <div class="tjp-search-field" data-tjp-search-field=""> <div class="tjp-search-field__input-wrapper"> <input class="tjp-search-field__input" type="search" placeholder="例：アクア　電子キーの電池型式" maxlength="250" autocorrect="off" autocapitalize="off" data-tjp-search-field-input=""> </div> <div class="tjp-search-field__decoration"> <span class="tjp-icon tjp-icon--search tjp-search-field__decoration-icon"></span> </div> <button type="button" class="tjp-search-field__clear" data-tjp-search-field-clear=""> <span class="tjp-icon tjp-icon--arrow-01-left tjp-search-field__clear-icon"></span> <span class="tjp-search-field__hidden-label">Clear</span> </button> <button 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disabled=""> <option value="">カテゴリーを選択</option> <option value="すべて">すべて</option> </select> </div> </div> </div> </div> </div> </div> </div></div> </div> <div class="section html tjp-cms-section tjp-cms-section--slim faq-template"> <div><div class="tjp-title tjp-title--type-c"> <b class="tjp-text tjp-text--size-2l-l tjp-text--bold tjp-text--normal">トヨタからのお知らせ</b> </div> <div class="faq-template__stack faq-template__stack--size-l"> <ul> <li> <a href="https://global.toyota/jp/newsroom/corporate/40920185.html" target="_blank" rel="noopener noreferrer" class="tjp-button-block"> <span class="tjp-button-block__text">型式指定申請における調査結果について</span> <span class="tjp-icon tjp-icon--arrow-01-right tjp-button-block__icon"></span></a> </li> <li> <a href="/news/delivery/" class="tjp-button-block"> <span class="tjp-button-block__text">納期出荷目処のご案内</span> <span class="tjp-icon tjp-icon--arrow-01-right tjp-button-block__icon"></span></a> </li> <li> <a href="/faq/search/?category_l=使用期・アフターサービス&category_m=緊急時・自然災害時" class="tjp-button-block"> <span class="tjp-button-block__text">緊急時・自然災害時の対応について</span> <span class="tjp-icon tjp-icon--arrow-01-right tjp-button-block__icon"></span></a> </li> </ul> </div></div> </div> <div class="section html tjp-cms-section tjp-cms-section--slim faq-template" id="tjp-pv-ranking-area"> <div> <div class="tjp-title tjp-title--type-c"> <h2 class="tjp-text tjp-text--size-2l-l tjp-text--bold tjp-text--normal">よく見られているページ</h2> </div> <div class="faq-template__stack faq-template__stack--size-l" id="tjp-pv-ranking-data"> <div class="faq-template__center"> <div class="tjp-progress-circular"> <div class="tjp-progress-circular__panel"> <div class="tjp-progress-circular__panel-inner"> <div class="tjp-progress-circular__panel-inner-item"></div> </div> </div> <div class="tjp-progress-circular__panel"> <div class="tjp-progress-circular__panel-inner"> <div class="tjp-progress-circular__panel-inner-item"></div> </div> </div> </div> </div> </div></div> </div> <div class="section html tjp-cms-section tjp-cms-section--slim faq-template"> <div> <div class="tjp-title tjp-title--type-c"> <b class="tjp-text tjp-text--size-2l-l tjp-text--bold tjp-text--normal">お持ちのクルマに関するご質問</b> </div> <div class="faq-template__stack faq-template__stack--size-l"> <ul> <li> <a href="http://www.toyota.co.jp/grade/dc/top" class="tjp-button-block"> <span class="tjp-button-block__text">グレード情報検索</span> <span class="tjp-icon tjp-icon--arrow-01-right tjp-button-block__icon"></span></a> </li> <li> <a href="/recall/" class="tjp-button-block"> <span class="tjp-button-block__text">リコール等情報</span> <span class="tjp-icon tjp-icon--arrow-01-right tjp-button-block__icon"></span></a> </li> <li> <a href="/service/store-search/dc/map-search" class="tjp-button-block"> <span class="tjp-button-block__text">販売店検索</span> <span class="tjp-icon tjp-icon--arrow-01-right tjp-button-block__icon"></span></a> </li> </ul> </div></div> </div> <div class="section html tjp-cms-section tjp-cms-section--slim faq-template faq-template__inqury-title"> <div><div class="tjp-title tjp-title--type-c"> <b class="tjp-text tjp-text--size-2l-l tjp-text--bold tjp-text--normal">お問い合わせ</b> </div> <div class="faq-template__stack faq-template__stack--size-l"> <p class="tjp-text tjp-text--size-m-s tjp-text--normal">日本国内でのおクルマに関するお問い合わせは、最寄りのトヨタ販売店、または下記チャットやフォーム、お電話でのお問い合わせまでご相談くださいますようお願いいたします。</p> </div> <div class="faq-template__stack faq-template__stack--size-l"> <a href="/faq/show/11525.html" class="tjp-button-block"> <span class="tjp-button-block__text">カスタマーハラスメントへの対応について</span> <span class="tjp-icon tjp-icon--arrow-01-right tjp-button-block__icon"></span> </a> </div></div> </div> <div class="section html tjp-cms-section tjp-cms-section--slim faq-template"> <div><style> .support-icon-svg { display: inline-block; height: 28px; width: 28px; margin-inline: 0.5em; } </style> <div ID="otoiawase"></div> <div ID="contact"></div> <div class="tjp-frame tjp-frame--padding-size-2l"> <b class="tjp-text tjp-text--size-l-m tjp-text--bold tjp-text--normal">トヨタ自動車株式会社お客様相談センター</b> <div class="faq-template__stack faq-template__stack--size-l"> <p class="tjp-text tjp-text--size-m-s tjp-text--bold tjp-text--normal"> 以下のお問い合わせは、弊社お客様相談センターに情報を集約しておらず十分なご案内ができかねるため、最寄りのトヨタ販売店までご相談くださいますようお願いいたします。最寄りのトヨタ販売店は<a class="tjp-link" href="https://toyota.jp/service/store-search/dc/map-search" target="_blank">こちら</a>からご確認いただけます。 </p> <ul class="tjp-list"> <li class="tjp-list__item"> <p class="tjp-text tjp-text--size-m-s tjp-text--normal"> <b class="tjp-text tjp-text--size-m-s tjp-text--bold tjp-text--normal">おクルマの故障、点検、修理等</b>（販売店を窓口におクルマの状態を診断する必要がございます） </p> </li> <li class="tjp-list__item"> <p class="tjp-text tjp-text--size-m-s tjp-text--normal"> <b class="tjp-text tjp-text--size-m-s tjp-text--bold tjp-text--normal">納期</b>（販売店単位でオーダーをいただいておりますため、弊社ではお客様のお名前でのご注文状況が分かりかねます） </p> </li> <li class="tjp-list__item"> <p class="tjp-text tjp-text--size-m-s tjp-text--normal"> <b class="tjp-text tjp-text--size-m-s tjp-text--bold tjp-text--normal">純正部品の品番、価格、取り付け工賃等の詳細情報</b>（部品の販売、取り付け等は販売店を窓口にご相談いただけますと幸いです） </p> </li> <li class="tjp-list__item"> <p class="tjp-text tjp-text--size-m-s tjp-text--normal"> <b class="tjp-text tjp-text--size-m-s tjp-text--bold tjp-text--normal">トヨタ販売店へのお問い合わせ等</b> </p> </li> </ul> </div> <div class="faq-template__stack faq-template__stack--size-l"> <p class="tjp-text tjp-text--size-m-s tjp-text--bold tjp-text--normal"> おクルマに関するお問い合わせは、自動車検査証（車検証）をご用意いただくとスムーズな対応が可能です。 </p> </div> <div class="faq-template__stack faq-template__stack--size-7l"> <div class="faq-template__framecolumn"> <div class="faq-template__framecolumn-inner"> <span> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 35 35" style="width:48px; display:block"> <style type="text/css">.st0{fill:#FFFFFF;}</style> <g><path d="M14.3,9v18.5h10l7,7v-7h3V9H14.3z M31.3,24.5h-14V12h14V24.5z"/></g> <g><path d="M0.8,0.5v20h3v7l7-7h17v-20H0.8z M24.8,17.5h-21v-14h21V17.5z"/></g> <rect x="3.8" y="3.5" class="st0" width="21" height="14"/> <circle cx="7.5" cy="10.5" r="1.5"/> <circle cx="14.3" cy="10.5" r="1.5"/> <circle cx="21.3" cy="10.5" r="1.5"/> </svg> </span> <div class="faq-template__stack"> <b class="tjp-text tjp-text--size-l-m tjp-text--bold tjp-text--normal">チャットでお問い合わせ</b> </div> <div class="faq-template__stack faq-template__stack--size-s"> <p class="tjp-text tjp-text--size-s-2s tjp-text--normal">クルマ選びのお問い合わせ<br>受付：10:00～20:00</p> <div class="faq-template__stack faq-template__stack--size-s"> <p class="tjp-text tjp-text--size-s-2s tjp-text--normal">クルマ全般のお問い合わせ<br>TOYOTAアカウントのお問い合わせ<br>受付：11:00～18:00</p> </div> </div> </div> <div class="faq-template__framecolumn-inner"> <div class="faq-template__stack"> <p class="tjp-text tjp-text--size-s-2s tjp-text--bold tjp-text--normal">画面右下の<svg class="support-icon-svg" viewBox="0 0 64 64" xmlns="http://www.w3.org/2000/svg"> <defs> <clipPath 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stroke-width="0"></path> <path d="m32,1h0c17.121,0,31,13.879,31,31h0c0,17.121-13.879,31-31,31h0c-17.121,0-31-13.879-31-31h0C1,14.879,14.879,1,32,1Z" fill="none" stroke="#000" stroke-width="2"></path> </svg>相談するを選択してください。</p> <div class="faq-template__stack faq-template__stack--size-s"> <p class="tjp-text tjp-text--size-s-2s tjp-text--normal">チャットでのお問い合わせはお待たせ時間が少なくご案内が可能です。</p> </div> </div> </div> <div class="faq-template__framecolumn-inner"> <span class="tjp-icon tjp-icon--size-3l tjp-icon--form"></span> <div class="faq-template__stack"> <b class="tjp-text tjp-text--size-l-m tjp-text--bold tjp-text--normal">フォームでお問い合わせ</b> </div> <div class="faq-template__stack faq-template__stack--size-s"> <p class="tjp-text tjp-text--size-s-2s tjp-text--normal">受付：年中無休 24時間受付</p> </div> </div> <div class="faq-template__framecolumn-inner"> <a href="/faq/contact/kiyaku.html" class="tjp-button">ご購入・ご利用中のおクルマ・その他のお問い合わせ・ご要望</a> <div class="faq-template__stack"> <p class="tjp-text tjp-text--size-s-2s tjp-text--bold tjp-text--normal"> フォームでのお問い合わせは、土日、祝祭日、および年末年始等はお休みをいただいておりますため、回答をお待たせすることがございます。（ご相談内容により１週間以上）<br> お急ぎの場合は、最寄りのトヨタ販売店または、チャットもしくはお電話にて当社お客様相談センターまでお問い合わせくださいますようお願いいたします。 </p> <p class="tjp-text tjp-text--size-s-2s tjp-text--normal"> また、おクルマの診断(故障や点検、修理)、納期、純正部品に関する詳細情報（品番、価格、取り付け工賃等）、トヨタ販売店へのお問合せなどは弊社お客様相談センターに情報を集約しておらず十分なご案内ができかねるため、最寄りのトヨタ販売店までご相談ください。 </p> <div class="faq-template__stack"> <p class="tjp-note">インターネットによるフォームでのお問い合わせ後、当社からメールを受け付けた旨の返信メールが届かない場合は、お手数をおかけしますが、お電話にて当社お客様相談センターまでお問い合わせくださいますようお願いいたします。※こちらは、日本国内でお乗りの日本仕様車をお乗りのお客様専用向けのお問い合わせ窓口です。This service is only for customers who drive Japanese specification vehicles in Japan.</p> </div> </div> <div class="faq-template__stack faq-template__stack--size-l"> <a href="https://www.toyota.co.jp/service/faq/dc/majp" class="tjp-button">サイトに関するご指摘</a> </div> <div class="faq-template__stack"> <p class="tjp-note">当ホームページについて、お気づきの点（誤字・脱字・リンク切れなどの不具合）がございましたらお知らせください。</p> </div> </div> <div class="faq-template__framecolumn-inner"> <span class="tjp-icon tjp-icon--size-3l tjp-icon--telephone"></span> <div class="faq-template__stack"> <b class="tjp-text tjp-text--size-l-m tjp-text--bold tjp-text--normal">お電話でお問い合わせ</b> </div> <div class="faq-template__stack faq-template__stack--size-s"> <p class="tjp-text tjp-text--size-s-2s tjp-text--normal">受付：年中無休 9:00～18:00</p> </div> </div> <div class="faq-template__framecolumn-inner"> <div class="tjp-free-call faq-free-call"> <a href="tel:0800-700-7700"> <b class="tjp-text tjp-text--size-2l-l tjp-text--bold tjp-text--normal">0800-700-7700</b> </a> </div> <div class="faq-template__stack faq-template__stack--size-l"> <div class="tjp-text tjp-text--size-s-2s tjp-text--bold tjp-text--normal"> <ol> <li>1：ナビ・オーディオに関するご相談</li> <li>2：その他のご相談</li> </ol> </div> </div> <div class="faq-template__stack"> <p class="tjp-note">IP電話をご利用の場合は、チャットもしくはインターネットによるフォームでのお問い合わせをご利用ください。</p> </div> <div class="faq-template__stack faq-template__stack--size-l"> <a href="/faq/contact/index.html" class="tjp-button">トヨタ関連サービス・その他のお問い合わせはこちら</a> </div> </div> <div class="faq-template__framecolumn-inner"> <span class="tjp-icon tjp-icon--size-3l tjp-icon--handsign"></span> <div class="faq-template__stack"> <b class="tjp-text tjp-text--size-l-m tjp-text--bold tjp-text--normal">手話でお問い合わせ</b> </div> <div class="faq-template__stack faq-template__stack--size-s"> <p class="tjp-text tjp-text--size-s-2s tjp-text--normal">受付：年中無休 9:00～18:00</p> </div> </div> <div class="faq-template__framecolumn-inner"> <a href="/faq/show/7119.html" class="tjp-button">手話サービスについて</a> </div> </div> </div> </div> </div> </div> <div class="section html tjp-cms-section tjp-cms-section--slim faq-template"> <div><style> .tjp-free-dial { -webkit-box-align: center; -ms-flex-align: center; align-items: center; display: -webkit-box; display: -ms-flexbox; display: flex; overflow-wrap: break-word; word-break: break-all; } .tjp-free-dial::before { content: ""; display: block; width: 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トヨタ お問い合わせ・よくあるご質問 | トヨタ自動車WEBサイト

トヨタお問い合わせ・よくあるご質問 | トヨタ自動車WEBサイト