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basicMaterialVersion: { PC : '1.4.9', mobile: '1.4.3' }, request: { prefix: 'seller-acs', mainDomain:"aliexpress.com", apiPrefix:'mtop.aliexpress' }, context: { stationCode: 'BuyerHelp', stationName: 'BuyerHelp', instanceId:'109124011', instanceName:'Buyer_PC_Cmn（线上勿动）', productType:'pcFullVersion', terminal:'pc', appId:'', language: 'en_US', sessionId: '708c0b4b45b6455aa82db1d0d7d9303c', tenantId: 26, theme: 'theme-57557', systemAnnouncement:'', cardsRenderBasicInfo: [{"cardInstanceData":{"notices":[{"country":"MX","itemContent":"<article class=\"4ever-article\"><p style=\"text-align:left;text-indent:0;margin-left:0;margin-top:0;margin-bottom:0\"><span data-type=\"text\">As required by the Mexican government, it is necessary to enter your RFC before making the purchase. However, you will not be charged any additional taxes now.</span></p><p style=\"text-align:left;text-indent:0;margin-left:0;margin-top:0;margin-bottom:0;line-height:100%\"><span data-type=\"text\">Step 1:</span></p><p style=\"text-align:left;text-indent:0;margin-left:0;margin-top:0;margin-bottom:0;line-height:100%\"><span data-type=\"text\">Log in to the ‘My Account - Settings’ section in your account.</span></p><p style=\"text-align:left;text-indent:0;margin-left:0;margin-top:0;margin-bottom:0;line-height:100%\"><span data-type=\"text\">Step 2:</span></p><p style=\"text-align:left;text-indent:0;margin-left:0;margin-top:0;margin-bottom:0;line-height:100%\"><span data-type=\"text\">Click on ‘Shipping address’.</span></p><p style=\"text-align:left;text-indent:0;margin-left:0;margin-top:0;margin-bottom:0;line-height:100%\"><span data-type=\"text\">Step 3:</span></p><p style=\"text-align:left;text-indent:0;margin-left:0;margin-top:0;margin-bottom:0;line-height:100%\"><span data-type=\"text\">Select your address and click ‘Edit’.</span></p><p style=\"text-align:left;text-indent:0;margin-left:0;margin-top:0;margin-bottom:0;line-height:100%\"><span data-type=\"text\">Step 4:</span></p><p style=\"text-align:left;text-indent:0;margin-left:0;margin-top:0;margin-bottom:0;line-height:100%\"><span data-type=\"text\">Enter your RFC and enjoy exclusive Black Friday benefits.</span></p></article>","itemTitle":"Fill in your RFC now to speed up your orders on Black Friday"}],"turnOn":true,"marginBottom":12,"titleLineCount":"1","iconUrl":"https://gw.alicdn.com/imgextra/i3/O1CN01jpeeWA28gC4r6vg4G_!!6000000007961-2-tps-112-112.png","content":"<article class=\"4ever-article\"><p style=\"text-align:left;text-indent:0;margin-left:0;margin-top:0;margin-bottom:0\"><span data-type=\"text\" style=\"color:rgb(0, 0, 0);font-size:12pt;font-family:PingFang SC, PingFang SC, PingFang SC, PingFang SC\"></span></p></article>"},"cardInstanceId":"323070002434:2.0.0","cardPageType":"home","cardTemplateCode":"service-hall-notice","cardTemplateVersion":"0.0.9","nodeId":"node_ocm3chhncd9"}], faqTitleResultDTOS: {1061036863:{"categoryId":1000107698,"knowledgeId":1061036863,"language":"en-US","questionCode":"1061036863","summary":"After successful payment, the seller will be preparing the shipment and send the goods in due time. If the shipment is not completed in the required time on the order page, AliExpress will close the order and return all the funds to you.Below is where you can see the countdown of the shipping time:Mostly, sellers will complete the shipment process in 7 business days. The order status, then, will change to \"The seller has shipped your order\".If you don't want this order anymore, you can submit ca","title":"When will the seller send out the order?"},1061037148:{"categoryId":1000107696,"knowledgeId":1061037148,"language":"en-US","questionCode":"1061037148","summary":"Please check related solution based on your current ORDER STATUS: Have NO order:Please visit shipping address page to modify it. Besides, it is highly recommended that you set the commonly used address as your account default address, then future orders will be shipped to it as you set.UNPAID order:You could edit address through order list or order detail page. Note：you could edit contact name, mobile number, street, house/apartment/unit/apt/suite/unit information of address. Country, state, cit","title":"How do I change size, shipping address etc. of my order?"},1061037020:{"categoryId":1000107695,"knowledgeId":1061037020,"language":"en-US","questionCode":"1061037020","summary":"Where/how to bind cardPlease visit Account--Payment page to add card Note: If there is error when binding card as above, please bind card on placing order page and click 'save' button Is bind card free?There is no indeed deduction when binding card on AliExpress, it's pre-authorized record which means you agree to bind card and card is valid. How to delete card?Please visit Account--Payment page to delete card ","title":"How to add card and manage it for payment?"},1061037403:{"categoryId":1000107699,"knowledgeId":1061037403,"language":"en-US","questionCode":"1061037403","summary":"You can open a dispute to request refund if you have not receive the delivery within the countdown timer shown in the order detail page. Please go to \"My Orders\" -order detail page and click on the return/refund on the page. ","title":"What can I do if my order is late and I have not received it."},1061036695:{"categoryId":1000107698,"knowledgeId":1061036695,"language":"en-US","questionCode":"1061036695","summary":"After seller send out your package, you will receive the goods in the promised delivery time. There is the estimated delivery time and shipping information shown on the logistics page (by clicking 'Track Order' button on the order list page).Note: the estimated delivery time will be updated based on the newest logistics information.","title":"When will I receive my order?"},1061035794:{"categoryId":1000107702,"knowledgeId":1061035794,"language":"en-US","questionCode":"1061035794","summary":"Items marked on their detail page with a label \"Free returns\" can be sent back within 90 days after order placed, or 15days or 7days after order received (depending on origin of the products). The first return for each order is free.Detailed FIVE (5) steps to return and refund item:Step 1: Tap the order you want to return: Account > View allStep 2: Tap the Returns/refundsStep 3: Select a reason for your returnStep 4: Upload photos/videos and describe the problem if neededStep 5: Confirm and s","title":"What's Free Return Service?"},1061036211:{"categoryId":1000107696,"knowledgeId":1061036211,"language":"en-US","questionCode":"1061036211","summary":"1. Unpaid orderYou can cancel directly by clicking 'Cancel Order' button on order detail page.2. Paid order FOR SUCCESSFULLY PLACED ORDER : You can cancel your order with seller's approval. Cancellation process: Click 'Request Order Cancellation'. Select a reason for cancellationIf order is still within 7 days after payment, order will be cancelled immediately. If order is over 7 days after payment, seller should respond within 48 hours. When seller fails to respond within 48 hours, order will b","title":"How to cancel my order?"},1061036051:{"categoryId":1000107689,"knowledgeId":1061036051,"language":"en-US","questionCode":"1061036051","summary":"You can get coupons and discounts in various ways: 1. On the Product Page - Store Promotion: Visit the product page and check out the Store Promotion section. You'll see the discounts the seller offers here. During checkout, these discounts will be automatically deducted from your order total. - Coupons and Promo Codes: You can find instant discounts, store promo codes, and store coupons. Click on the coupon to get it and remember to use it when you place your order. *Note: Store coupons can be","title":"How to get coupons or discounts?"},1061036686:{"categoryId":1000107679,"knowledgeId":1061036686,"language":"en-US","questionCode":"1061036686","summary":"Your email saved in the account can be used to login/ verify account. When you logged in through a third party account (google/ apple etc.), it will save a virtual email address in the account, which cannot be used to login or verify.Click here to Change Email Address; Common problems:1. My old email cannot receive verification code. Please try with 'other ways to verify', if none is available, please contact online agent for help.2. The email I wish to set is in use. Please recall whether you h","title":"How do I change my email address? "},1061036266:{"categoryId":1000107689,"knowledgeId":1061036266,"language":"en-US","questionCode":"1061036266","summary":"1.How to get promo code?Please visit our site regularly to get the released promo codes/coupon codes. 2.How to use the promo code?After you have got the promo code/coupon code, please try to applying the promo code to place order and get discount on the check-out page. 3.Why could not I get the code/use code?We are sincerely sorry that:-if the purchase does not meet the minimum spending requirements, you may not get the discount by applying the promo code;-if the promo code is only available f","title":"How can I get a promo code & How to use the promo code?"},1061035946:{"categoryId":1000112602,"knowledgeId":1061035946,"language":"en-US","questionCode":"1061035946","summary":"You will find the button to contact seller on different pages, and you are able to manage all chats on message center. On the product page, there is a \"contact\" button where you can start a conversation with seller.Product page:When your order is made, you will also find a \"contact seller\" button on the order detail page.order list and order detail page ","title":"How do I contact the seller?"},1061037035:{"categoryId":1000107705,"knowledgeId":1061037035,"language":"en-US","questionCode":"1061037035","summary":"The method of the refund relies on the method of the payment. For instance, if you used credit card to pay, the refund will be processed to the same card with which the payment was made.Generally, the refund will be received in 3-20 business days. Please click the right Payment/Refund method for detail information about the refund.For following method of payment, please refer to the Original Account of the Payment: Debit/Credit Card(Visa/Master/Maestro/Amex/Carte Blue/JCB/Diners Club/Discover/MI","title":"How to check my refund?"},1061036456:{"categoryId":1000107694,"knowledgeId":1061036456,"language":"en-US","questionCode":"1061036456","summary":"You may be charged customs duties and taxes for something you bought on AliExpress because:• Duties and taxes are typically not included in the price of the item, and might not be included in the overall shipping costs you pay to the seller. • When shopping on AliExpress, you are buying from overseas sellers. That’s why sometimes you will be asked to pay customs duty. The taxes may depend on where your order was sent from, the type of items you bought, their value and the weight of the pac","title":"Do I have to pay for customs and import taxes?"},1061035753:{"categoryId":1000107679,"knowledgeId":1061035753,"language":"en-US","questionCode":"1061035753","summary":"","title":"How do I manage my account?"},1061036582:{"categoryId":1000107699,"knowledgeId":1061036582,"language":"en-US","questionCode":"1061036582","summary":"Visit \"My Orders\"-Find the order-Click “Track Order” /\"Click here to view more\".You can also visit Cainiao and 17track for more tracking information.","title":"How do I track my package?"},1061036485:{"categoryId":1000107678,"knowledgeId":1061036485,"language":"en-US","questionCode":"1061036485","summary":"If you can not sign in your account because of forgoting password, click here to reset password. You will need to verify the account with registered email or phone number when you change/reset password. If you have difficulty with verification, please go to chatbot and ask about verification. When your account is disabled, you are not able to change password or receive verification code. Please go to this link to apply for reactivate the account first.","title":"I forgot my password. How can I reset it?"},1061037219:{"categoryId":1000107705,"knowledgeId":1061037219,"language":"en-US","questionCode":"1061037219","summary":"Please take easy that the fund is guaranteed as AliExpress knows how important your money is and we make sure that the refund is handled accordingly.Usually, it takes 1-10 business days, varying with different banks, for buyers to receive the refund after the refund is successfully processed by AliExpress.You may click on to order detail page to confirm whether the refund has been successfully processed, please feel free to contact your bank (please provide the ARN to your bank if there is) to f","title":"When will I get my refund?"},1061037027:{"categoryId":1000107689,"knowledgeId":1061037027,"language":"en-US","questionCode":"1061037027","summary":"Discounts can be applied automatically on the payment page when it is available.If your discounts do not apply, below are possible reasons:Each discount has a minimum ordering amount. Your order may not meet it for ordering.The discount/ coupon is expired or the promotion activity is ended.If the problem still exists, do not hesitate! We are always here to smooth your shopping experience. Eva is here 24/7 and is committed to ensuring you enjoy the best discounts!","title":"How to apply coupons or discounts?"},1061036416:{"categoryId":1000107705,"knowledgeId":1061036416,"language":"en-US","questionCode":"1061036416","summary":"Please take easy that the fund is guaranteed as AliExpress knows how important your money is and we make sure that the refund is handled accordingly. Please check the refund as follow steps:Step 1. Please check if it has been 20 business days after refund is successfully processed by AliExpress. If not, please kindly wait. Normally, it will be received by you within 3-20 business days to your bank account.You may check the order details to confirm whether the refund has been successfully process","title":"How do I check my credit card refund?"},1061035872:{"categoryId":1000107701,"knowledgeId":1061035872,"language":"en-US","questionCode":"1061035872","summary":"Please check the goods clearly after you received it.1. If you are not satisfied with the product you received, you may try to contact with your seller to agree on a solution.Please tap Contact Seller to send a message to the seller. We suggest providing a photo or video of the item clearly showing the problems so that they can confirm the issue and offer the best solution for you.And, please check the messages between you and seller on the page Message Center - Chats.2. If that doesn’t help, yo","title":"The product I received does not match the description. What can I do ?"}}, urlParam: { questionId: '' }, buId :'26' }, routes:{"search":"/s/BuyerHelp/search","category":"/s/BuyerHelp/category","knowledge":"/s/BuyerHelp/knowledge","home":"/s/BuyerHelp/home"}, env: 'online', pageCode: 'home', pageName: '首页', schema: 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