Enforcement | Florida Department of Health

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Opens in a new window."><img alt="Armed Forces Licensing" height="136" src="../_images/doh-armedforces.png" width="144"/></a><br/> Armed Forces Licensing</h6></div><br/></div><div id="main_column"><div aria-label="Breadcrumbs" id="breadcrumb_nav" role="navigation"><a href="../../index.html">Home</a><i class="fas fa-angle-double-right"></i><a href="../index.html">Licensing and Regulation</a><i aria-hidden="true" class="fas fa-angle-double-right"></i>Enforcement </div><h1 id="content_header">Enforcement</h1><div class="split_70-30 clearfix"><div class="split_70-30_right"><div id="chd_contact_widget"><h3>Consumer Services Section</h3><ul class="fa-ul"><li><i class="fa-li far fa-envelope-open"> </i><a class="email break_word" href="mailto:MQA.ConsumerServices@FLhealth.gov"><span>MQA.ConsumerServices@FLhealth.gov</span></a></li><li><i class="fa-li fas fa-print"> </i><p class="phone">Fax</p> 850-488-0796</li><li><i class="fa-li fas fa-location-arrow"> </i><p class="address">Mailing Address</p><p>Florida Department of Health </p><p>4052 Bald Cypress Way, Bin C75 </p><p>Tallahassee, FL 32399-3275 </p></li></ul></div></div><div class="split_70-30_left"><div class="wysiwyg_content clearfix"><p>The Department of Health investigates complaints and reports involving health care practitioners regulated by the department and enforces appropriate Florida Statutes. Action which may be taken against health care practitioners is administrative in nature (e.g., reprimand, fine, restriction of practice, remedial education, administrative cost, probation, license suspension or license revocation). The department cannot represent you in civil matters to recover fees paid or seek remedies for injuries. You may wish to consult a private attorney regarding these matters.<br/><br/><a href="https://mqacomplaintportal.azurewebsites.net" rel="noopener" target="_blank" title="Florida Health Complaint Portal. Opens in a new window."><strong>Florida Health Care Complaint Portal</strong></a></p><p><strong><a href="_documents/enforcement-process-chart.pdf" rel="noopener" target="_blank" title="Enforcement Process Map (pdf - 27kb). Opens in a new window.">Enforcement Process Map</a></strong></p></div><div class="wysiwyg_content clearfix"><h2> Frequently Asked Questions </h2></div></div></div><div class="split_70-30 clearfix"><div class="split_70-30_right"><div class="wysiwyg_content clearfix"><br/><div class="licensure_widget"><div class="licensure_header clearfix"><img alt="magnifying glass icon" src="../../_new/_files/images/home-mqa-hdg-icon.png"/><h3>Medical Quality Assurance Services</h3></div><div class="verify_license clearfix"><div class="link clearfix"><div class="icon"><a href="https://mqa-internet.doh.state.fl.us/MQASearchServices/Home" rel="noopener" target="_blank" title="License Verification. Opens in a new window."><em class="fas fa-users"> </em></a></div><div class="item_label clearfix"><p><a href="https://mqa-internet.doh.state.fl.us/MQASearchServices/HealthCareProviders?utm_source=floridahealth.gov%26utm_medium=text-link%26utm_campaign=mqa%26utm_term=medical+quality+assurance+verify+license%26utm_content=https://www.floridahealth.gov/licensing-and-regulation/" rel="noopener" target="_blank" title="License Verification. Opens in a new window.">Verify a License</a></p><p class="description"><a href="https://mqa-internet.doh.state.fl.us/MQASearchServices/Home " rel="noopener" target="_blank" title="License Verification. Opens in a new window.">Verify the license status and disciplinary history of a healthcare professional or facility license in the State of Florida.</a></p></div></div></div><div class="clearfix" id="licensure"><div class="link clearfix"><div class="icon"><a href="index.html" title="File A Complaint."><em class="fas fa-flag"> </em></a></div><div class="item_label clearfix"><p><a href="https://www.flhealthcomplaint.gov/ " rel="noopener" target="_blank" title="File A Complaint. Opens in new window.">File a Complaint</a></p></div></div><div class="link clearfix"><div class="icon"><a href="index.html" title="Report Unlicensed Activity."><em class="fas fa-bullhorn"> </em></a></div><div class="item_label clearfix"><p><a href="index.html" title="Report Unlicensed Activity.">Report Unlicensed Activity</a></p></div></div><div class="link clearfix"><div class="icon"><a href="https://mqa-internet.doh.state.fl.us/MQASearchServices/EnforcementActionsPractitioner?utm_source=floridahealth.gov%26utm_medium=text-link%26utm_campaign=mqa%26utm_term=medical+quality+assurance+search+disciplinary+record%26utm_content=https://www.floridahealth.gov/licensing-and-regulation/" rel="noopener" target="_blank" title="Search Disciplinary Records. Opens in a new window."><em class="fas fa-archive"> </em></a></div><div class="item_label clearfix"><p><a href="https://mqa-internet.doh.state.fl.us/MQASearchServices/EnforcementActionsPractitioner?utm_source=floridahealth.gov%26utm_medium=text-link%26utm_campaign=mqa%26utm_term=medical+quality+assurance+search+disciplinary+record%26utm_content=https://www.floridahealth.gov/licensing-and-regulation/" rel="noopener" target="_blank" title="Search Disciplinary Records. Opens in a new window.">Search Disciplinary Record</a></p></div></div><div class="section_header"><p>For Health care Professionals</p></div><div class="link clearfix"><div class="icon"><a href="https://mqa-vo.doh.state.fl.us/datamart/voservicesportal/" rel="noopener" target="_blank" title="Apply for a License. Opens in a new window."><em class="fas fa-pencil-alt"> </em></a></div><div class="item_label clearfix"><p><a href="https://mqa-vo.doh.state.fl.us/datamart/voservicesportal/" rel="noopener" target="_blank" title="Apply for a License. Opens in a new window.">Apply for a License</a></p></div></div><div class="link clearfix"><div class="icon"><a href="https://mqa-vo.doh.state.fl.us/datamart/voservicesportal/" rel="noopener" target="_blank" title="Check Application Status. Opens in a new window."><em class="fas fa-check"> </em></a></div><div class="item_label clearfix"><p><a href="https://mqa-vo.doh.state.fl.us/datamart/voservicesportal/" rel="noopener" target="_blank" title="Check Application Status. Opens in a new window.">Check Application Status</a></p></div></div><div class="link clearfix"><div class="icon"><a href="https://mqa-vo.doh.state.fl.us/datamart/voservicesportal/" rel="noopener" target="_blank" title="Renew a License. Opens in a new window."><em class="fas fa-pencil-alt"> </em></a></div><div class="item_label clearfix"><p><a href="https://mqa-vo.doh.state.fl.us/datamart/voservicesportal/?utm_source=floridahealth.gov%26amp;utm_medium=text-link%26amp;utm_campaign=mqa%26amp;utm_term=medical+quality+assurance+renew+a+license%26amp;utm_content=https://www.floridahealth.gov/licensing-and-regulation/" rel="noopener" target="_blank" title="Renew a License. Opens in a new window.">Renew a License</a></p></div></div><div class="link clearfix"><div class="icon"><a href="https://www.flhealthsource.gov/background-screening" rel="noopener" target="_blank" title="Background Screening. Opens in a new window."><em class="fas fa-eye"> </em></a></div><div class="item_label clearfix"><p><a href="https://www.flhealthsource.gov/background-screening" rel="noopener" target="_blank" title="Background Screening. Opens in a new window.">Background Screening</a></p></div></div></div></div></div></div><div class="split_70-30_left"><script src="../../_new/_files/js/tabs.js" type="text/javascript"></script><div class="fh-content-section fh-section-type-tabs"><div class="fh-section-container"><div class="accordionTab"><ul class="resp-tabs-list clearfix"><li>What happens to a complaint once it is filed?</li><li>Against whom can complaints be filed?</li><li>Will the person filing the complaint be required to participate in the investigation?</li><li>Does it cost anything to file a complaint?</li><li>Are complaints confidential?</li><li>Will the practitioner know that a complaint has been filed?</li><li>Can I file a complaint over the phone?</li><li>Is there a time limit for filing a complaint?</li><li>Will a pending criminal or civil action prevent the investigation of a complaint?</li><li>What happens to the healthcare practitioner as a result of a complaint?</li><li>Who will be notified throughout the process?</li><li>What issues are not being investigated?</li><li>How do I self-report?</li><li>Can I file my complaint anonymously?</li><li>What do I do if the licensee will not release my records?</li><li>Is the licensee allowed to charge me for a copy of my records? </li><li>Should I send in my medical records?</li></ul><div class="resp-tabs-container"><div class="fh-content-block fh-normal-content"><div class="fh-block-content"><p>The complaint is reviewed for possible violations of the licensee’s practice act. If a violation may have occurred it is investigated and referred to the <a href="https://www.floridahealth.gov/licensing-and-regulation/enforcement/admin-complaint-process/psu.html">Prosecution Services Unit</a> for a determination of probable cause. If probable cause is found, the case is referred to the board for disciplinary action; 10 days after an administrative complaint is filed the case becomes public. If probable cause is not found, the case is closed and remains confidential.</p></div></div><div class="fh-content-block fh-normal-content"><div class="fh-block-content"><p>Complaints can be filed against any health care practitioner or facility licensed by the Department of Health.  Complaints can also be filed against any individual or facility providing health care services without a valid Florida license.  <a href="https://www.floridahealth.gov/licensing-and-regulation/index.html">Information on Regulated Professions</a></p></div></div><div class="fh-content-block fh-normal-content"><div class="fh-block-content"><p>The department may contact the person filing the complaint to request additional information.</p></div></div><div class="fh-content-block fh-normal-content"><div class="fh-block-content"><p>No; however, the person filing the complaint may be required to pay for copies of medical records.</p></div></div><div class="fh-content-block fh-normal-content"><div class="fh-block-content"><p>Complaints remain confidential until 10 days after probable cause is found. If probable cause is not found, the case will remain confidential. Patient identity and patient records always remain confidential.</p></div></div><div class="fh-content-block fh-normal-content"><div class="fh-block-content"><p><span>If the complaint is opened for investigation, the health care practitioner will be provided a copy of the complaint.</span></p></div></div><div class="fh-content-block fh-normal-content"><div class="fh-block-content"><p>Complaints against licensed practitioners or facilities cannot be filed over the phone. Florida law requires the complaint be signed. However, you may file an unlicensed activity complaint over the phone by calling <span>1-877-HALT-ULA</span>.</p></div></div><div class="fh-content-block fh-normal-content"><div class="fh-block-content"><p>Yes, generally the statute of limitations (SOL) is six years from the last date of treatment. This means the entire investigation and finding of probable cause needs to be completed prior to the expiration of the SOL. However, there are exceptions. You may file a complaint that is over six years old, but it may be closed. For more information regarding statute of limitations, section 456.073(13), FS., please visit this site:  <span><a href="http://www.leg.state.fl.us/statutes/index.cfm?App_mode=Display_Statute&Search_String=&URL=0400-0499/0456/Sections/0456.073.html" rel="noopener" target="_blank" title="456.073(13). Opens in a new window. ">456.073(13)</a></span></p></div></div><div class="fh-content-block fh-normal-content"><div class="fh-block-content"><p>Not normally. However, if law enforcement is investigating, the department’s investigation may be delayed.</p></div></div><div class="fh-content-block fh-normal-content"><div class="fh-block-content"><p>If the licensee is disciplined, the department or regulatory board may impose one or more of the following penalties:</p><ul><li>reprimand</li><li>fine</li><li>restriction of practice</li><li>continuing education probation</li><li>suspension</li><li>revocation</li></ul><p>The department may enter into an alternative to discipline action which includes mediation or citation.</p></div></div><div class="fh-content-block fh-normal-content"><div class="fh-block-content"><p>The person filing the complaint and the health care practitioner will be notified periodically, in writing, of the status of the complaint. (It is important the department be advised of any address change.)</p></div></div><div class="fh-content-block fh-normal-content"><div class="fh-block-content"><ul><li>Fee disputes (i.e. broken or missed appointments, refunds)</li><li>Billing disputes (It is the responsibility of consumers to know the terms of their insurance coverage and approved providers.)</li><li>Personality conflicts</li><li>Bedside manner or rudeness of practitioners</li></ul><p>For additional information, please visit this site: <u><a href="admin-complaint-process/consumer-services.html" rel="noopener" target="_blank" title="Consumer Services. Opens in new window. ">Consumer Services</a></u>.</p></div></div><div class="fh-content-block fh-normal-content"><div class="fh-block-content"><p>Please visit the complaint portal at: <span><a href="https://mqacomplaintportal.azurewebsites.net" rel="noopener" target="_blank" title="Florida Health Care Complaint Portal. Opens in new window.">Florida Health Care Complaint Portal</a></span></p></div></div><div class="fh-content-block fh-normal-content"><div class="fh-block-content"><p>Yes. However, if we do not receive enough information to move forward with an investigation, the complaint will be closed. Also, you cannot be updated as to the status of the complaint.</p></div></div><div class="fh-content-block fh-normal-content"><div class="fh-block-content"><p>Before filing a complaint with the department, please send a certified letter to your doctor requesting your medical records. The signed green card will be your proof of requesting your medical records. If you have not received the requested records after 30 business days, please file a complaint and include a copy of the letter and a copy of the signed green card to our office. Be sure to keep a copy of everything for your records.</p></div></div><div class="fh-content-block fh-normal-content"><div class="fh-block-content"><p>Yes. The fee must not exceed $1.00 per page for the first 25 pages and $0.25 per page thereafter.</p></div></div><div class="fh-content-block fh-normal-content"><div class="fh-block-content"> Yes, be sure to make a copy as the department cannot send you the records we receive. </div></div></div></div><div class="clearfix"></div></div></div></div></div><script type="text/javascript"> $(document).ready(function () { $('.horizontalTab').responsiveTabs({ type: 'default', // Types: default, vertical, accordion width: 'auto', // auto or any width like 600px fit: true, // 100% fit in a container closed: 'accordion', // Start closed if in accordion view activate: function(event) { // Callback function if tab is switched var tab = $(this); var info = $('#tabInfo'); var name = $('span', info); name.text(tab.text()); info.show(); } }); $('.verticalTab').easyResponsiveTabs({ type: 'vertical', width: 'auto', fit: true, closed: 'accordion' }); $('.accordionTab').responsiveTabs({ type: 'accordion', width: 'auto', fit: true, closed: true }); }); </script></div></div></div></div><input id="isGeneratedPage" type="hidden" value="false"/><input id="lastModifiedDate" name="lastModDate" type="hidden" value="Jan 26, 2023 8:47:23 AM"/><input id="lastReviewedDate" name="lastRvwDate" type="hidden" value="Jan 26, 2023 8:47:23 AM"/> <div aria-label="Useful State of Florida Common Links" class="clearfix" id="footers" role="contentinfo"> <div class="clearfix" id="social_footer_container"> <div class="clearfix" id="social_footer"> <div class="clearfix" id="social_media_container"> <p>Connect with DOH</p> <ul class="clearfix"> <li id="facebook"> <a class="fa" href="https://www.facebook.com/FLDepartmentofHealth" target="_blank"> <span class="sr-only">facebook</span> </a> </li> <li id="twitter"> <a class="fa" href="https://twitter.com/HealthyFla" target="_blank"> <span class="sr-only">twitter</span> </a> </li> <li id="youtube"> <a class="fa" href="https://www.youtube.com/user/fldoh" target="_blank"> <span class="sr-only">youtube</span> </a> </li> <li id="pinterest"> <a class="fa" href="https://www.pinterest.com/HealthyFla/" target="_blank"> <span class="sr-only">pinterest</span> </a> </li>  </ul> </div> <script>var isExternal = false;</script> <script>isExternal = true;</script> <script>  </script> <div class="footer" style="display:none;"> <p id="lastModifiedDateDisplay"></p> <p id="lastReviewedDateDisplay"></p> </div> </div> </div>   <div class="clearfix" id="main_footer_container"> <div class="clearfix" id="main_footer"> <div class="clearfix" id="featured_programs_container"> <div class="clearfix" id="featured_programs"> <p class="section_header">Featured Programs</p> <div class="healthiest_weight_logo"> <a href="http://www.healthiestweightflorida.com/" title="Healthiest Weight Florida - 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Enforcement | Florida Department of Health