CINXE.COM

Help and support with our sites and services - NZ Herald - NZ Herald

<!DOCTYPE html><html lang="en"><head><meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"/><meta charSet="UTF-8"/><meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0, minimum-scale=1.0, user-scalable=no"/><title>Help and support with our sites and services - NZ Herald - NZ Herald</title><meta name="description" content="Find the relevant help or support for NZ Herald sites and services"/><meta name="keywords" content="help, support, nzherald, new zealand, herald, web sites"/><meta name="distribution" content="global"/><meta name="rating" content="general"/><meta name="language" content="en_NZ"/><meta name="robots" content="index, follow, NOODP, noarchive, max-image-preview:large"/><script id="nzmeTag" src="/pf/resources/scripts/nzme.js?d=854"></script><script id="gtmTag">(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl; f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-KGJ3NMV');</script><script src="https://try.abtasty.com/462b232fcb63ec2c862d2638cae0e436.js"></script><link id="fusion-template-styles" rel="stylesheet" type="text/css" href="/pf/dist/components/combinations/default.css?d=854"/><link rel="stylesheet" href="/pf/resources/dist/tailwind/tailwind-dist.css?d=854"/><link rel="stylesheet" href="/pf/resources/dist/help-and-support/css/style.css?d=854"/><link rel="shortcut icon" href="/pf/resources/images/favicons/favicon.ico?d=854" type="image/x-icon"/><link rel="apple-touch-icon-precomposed" href="/pf/resources/images/favicons/apple-touch-icon-57x57-precomposed.png?d=854"/><link rel="apple-touch-icon-precomposed" sizes="72x72" href="/pf/resources/images/favicons/apple-touch-icon-72x72-precomposed.png?d=854"/><link rel="apple-touch-icon-precomposed" sizes="114x114" href="/pf/resources/images/favicons/apple-touch-icon-114x114-precomposed.png?d=854"/><link rel="apple-touch-icon-precomposed" sizes="144x144" href="/pf/resources/images/favicons/apple-touch-icon-144x144-precomposed.png?d=854"/><link href="https://livecenter-aus-hpc9audwdke2c0fm.z01.azurefd.net/scripts/ncposts/ncposts-6.1.1.min.css" rel="stylesheet" id="lc-css-link"/><link rel="canonical" href="https://www.nzherald.co.nz/help-and-support/"/><meta property="fb:app_id" content="34497296301"/><meta property="og:title" content="Help and support with our sites and services - NZ Herald - NZ Herald"/><meta property="og:url" content="https://www.nzherald.co.nz/help-and-support/"/><meta property="og:description" content="Find the relevant help or support for NZ Herald sites and services"/><meta property="og:type" content="website"/><meta property="og:site_name" content="NZ Herald"/><meta property="og:locale" content="en_NZ"/><meta property="og:image" content="/pf/resources/images/fallback-promo-image.png?d=854" itemProp="image"/><meta property="og:image:alt" content="NZ Herald"/><meta name="twitter:site" content="@nzherald"/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:creator" content="@nzherald"/><meta name="twitter:title" content=""/><meta name="twitter:description" content="Find the relevant help or support for NZ Herald sites and services"/><meta name="twitter:image" content="/pf/resources/images/fallback-promo-image.png?d=854"/><script type="application/javascript" id="polyfill-script">if(!Array.prototype.includes||!(window.Object && window.Object.assign)||!window.Promise||!window.Symbol||!window.fetch){document.write('<script type="application/javascript" src="/pf/dist/engine/polyfill.js?d=854" defer=""><\/script>')}</script><script id="fusion-engine-react-script" type="application/javascript" src="/pf/dist/engine/react.js?d=854" defer=""></script><script id="fusion-engine-combinations-script" type="application/javascript" src="/pf/dist/components/combinations/default.js?d=854" defer=""></script><script id="fusion-metadata" type="application/javascript">window.Fusion=window.Fusion||{};Fusion.arcSite="help-and-support";Fusion.contextPath="/pf";Fusion.deployment="854";Fusion.globalContent={"answers":["INMUFEBCUVDPPNF24XCQEP6V7U","ODQIKJHZ53NC7EUMU2JAMTD65M","KTTU4S5N7FHP3PKXM4NTSFXQCM","MXKHA3EJKYQBYQPX25SL6SBJTE","B67A2VB5MGOBBQYFKKZLZFWPHI"],"_id":"227590e013ef73e0c425204976301003312bdfae1a89d56e660abc0a9590f524"};Fusion.globalContentConfig={"source":"popular-answers","query":{"arc-site":"help-and-support","segmentID":""}};Fusion.lastModified=1732465701356;Fusion.contentCache={"site-sections":{"{\"sectionId\":\"/help-and-support\",\"website\":\"help-and-support\"}":{"data":{"_id":"44136fa355b3678a1146ad16f7e8649e94fb4fc21fe77e8310c060f61caaff8a"},"expires":1732482992313,"lastModified":1732464992291}},"site-path":{"{\"link\":\"/help-and-support/\",\"rootSlug\":\"\"}":{"data":{"_id":"44136fa355b3678a1146ad16f7e8649e94fb4fc21fe77e8310c060f61caaff8a"},"expires":1732466601344,"lastModified":1732465701123}},"popular-answers":{"undefined":{"data":{"answers":["INMUFEBCUVDPPNF24XCQEP6V7U","ODQIKJHZ53NC7EUMU2JAMTD65M","KTTU4S5N7FHP3PKXM4NTSFXQCM","MXKHA3EJKYQBYQPX25SL6SBJTE","B67A2VB5MGOBBQYFKKZLZFWPHI"],"_id":"227590e013ef73e0c425204976301003312bdfae1a89d56e660abc0a9590f524"},"expires":1732467055149,"lastModified":1732463449240}},"content-feed-by-ids":{"{\"ids\":\"\",\"published\":true}":{"data":[],"expires":1732465880044,"lastModified":1732465580044}}};Fusion.layout="HelpAndSupport";Fusion.metas={"answers":{"value":"B67A2VB5MGOBBQYFKKZLZFWPHI,SE4YEHC2OISTOCLJHWOUOYRG3E,63UTZI2TPDMJPWSB5AX4Z3HBHU,ILIAOIGEDP7FROLU46R2OBONCA,C7MW6HE5MSIXGR3RXG3U7K74BM","html":true}};Fusion.outputType="default";Fusion.template="page/prChw7tJ0v5AmWWQs";Fusion.tree={"collection":"layouts","type":"HelpAndSupport","props":{"collection":"layouts","type":"HelpAndSupport","id":"HelpAndSupport","childProps":[{"collection":"sections","id":0}]},"children":[{"collection":"sections","props":{"collection":"sections","id":0},"children":[{"collection":"features","type":"HelpAndSupport/HomePage","props":{"collection":"features","type":"HelpAndSupport/HomePage","id":"f0fGFBhm3L1I190P","contentConfig":{"contentService":"","contentConfigValues":{},"inherit":true},"customFields":{},"displayProperties":{},"localEdits":{},"variants":{}}}]}]};Fusion.spa=false;Fusion.spaEnabled=false;</script><script src="/pf/resources/scripts/braze/braze.min.js?d=854"></script><script type="text/javascript">window.universalData = {"contextualPath":"/help-and-support/home"};Object.freeze(window.universalData);</script><script src="/pf/resources/scripts/polyfill/polyfills.js?d=854"></script><script src="/pf/resources/dist/scripts/lazyLoad.js?d=854"></script><script type="text/javascript">window.googletag = window.googletag || {}, window.googletag.cmd = window.googletag.cmd || []</script><script defer="" src="https://securepubads.g.doubleclick.net/tag/js/gpt.js"></script><script src="/pf/resources/scripts/adblock/admiral-adblock.js?d=854"></script><script nonce="6nhO9XdZ0z-9nxza8uPsaA" src="/pf/resources/scripts/adblock/gam-adblock.js?d=854"></script><script async="" src="https://fundingchoicesmessages.google.com/i/pub-5276995754775409?ers=1" nonce="6nhO9XdZ0z-9nxza8uPsaA"></script><script async="" src="https://news.google.com/swg/js/v1/swg-gaa.js"></script> <script>(window.BOOMR_mq=window.BOOMR_mq||[]).push(["addVar",{"rua.upush":"false","rua.cpush":"false","rua.upre":"false","rua.cpre":"false","rua.uprl":"false","rua.cprl":"false","rua.cprf":"false","rua.trans":"","rua.cook":"false","rua.ims":"false","rua.ufprl":"false","rua.cfprl":"false","rua.isuxp":"false","rua.texp":"norulematch","rua.ceh":"false","rua.ueh":"false","rua.ieh.st":"0"}]);</script> <script>!function(e){var n="https://s.go-mpulse.net/boomerang/";if("False"=="True")e.BOOMR_config=e.BOOMR_config||{},e.BOOMR_config.PageParams=e.BOOMR_config.PageParams||{},e.BOOMR_config.PageParams.pci=!0,n="https://s2.go-mpulse.net/boomerang/";if(window.BOOMR_API_key="UWPKL-8SUZA-9NCKM-A8X6N-X2F79",function(){function e(){if(!o){var e=document.createElement("script");e.id="boomr-scr-as",e.src=window.BOOMR.url,e.async=!0,i.parentNode.appendChild(e),o=!0}}function t(e){o=!0;var n,t,a,r,d=document,O=window;if(window.BOOMR.snippetMethod=e?"if":"i",t=function(e,n){var t=d.createElement("script");t.id=n||"boomr-if-as",t.src=window.BOOMR.url,BOOMR_lstart=(new Date).getTime(),e=e||d.body,e.appendChild(t)},!window.addEventListener&&window.attachEvent&&navigator.userAgent.match(/MSIE [67]\./))return window.BOOMR.snippetMethod="s",void t(i.parentNode,"boomr-async");a=document.createElement("IFRAME"),a.src="about:blank",a.title="",a.role="presentation",a.loading="eager",r=(a.frameElement||a).style,r.width=0,r.height=0,r.border=0,r.display="none",i.parentNode.appendChild(a);try{O=a.contentWindow,d=O.document.open()}catch(_){n=document.domain,a.src="javascript:var d=document.open();d.domain='"+n+"';void(0);",O=a.contentWindow,d=O.document.open()}if(n)d._boomrl=function(){this.domain=n,t()},d.write("<bo"+"dy onload='document._boomrl();'>");else if(O._boomrl=function(){t()},O.addEventListener)O.addEventListener("load",O._boomrl,!1);else if(O.attachEvent)O.attachEvent("onload",O._boomrl);d.close()}function a(e){window.BOOMR_onload=e&&e.timeStamp||(new Date).getTime()}if(!window.BOOMR||!window.BOOMR.version&&!window.BOOMR.snippetExecuted){window.BOOMR=window.BOOMR||{},window.BOOMR.snippetStart=(new Date).getTime(),window.BOOMR.snippetExecuted=!0,window.BOOMR.snippetVersion=12,window.BOOMR.url=n+"UWPKL-8SUZA-9NCKM-A8X6N-X2F79";var i=document.currentScript||document.getElementsByTagName("script")[0],o=!1,r=document.createElement("link");if(r.relList&&"function"==typeof r.relList.supports&&r.relList.supports("preload")&&"as"in r)window.BOOMR.snippetMethod="p",r.href=window.BOOMR.url,r.rel="preload",r.as="script",r.addEventListener("load",e),r.addEventListener("error",function(){t(!0)}),setTimeout(function(){if(!o)t(!0)},3e3),BOOMR_lstart=(new Date).getTime(),i.parentNode.appendChild(r);else t(!1);if(window.addEventListener)window.addEventListener("load",a,!1);else if(window.attachEvent)window.attachEvent("onload",a)}}(),"".length>0)if(e&&"performance"in e&&e.performance&&"function"==typeof e.performance.setResourceTimingBufferSize)e.performance.setResourceTimingBufferSize();!function(){if(BOOMR=e.BOOMR||{},BOOMR.plugins=BOOMR.plugins||{},!BOOMR.plugins.AK){var n=""=="true"?1:0,t="",a="bdpnbet4tppbez2dkqsa-f-59ddaac50-clientnsv4-s.akamaihd.net",i="false"=="true"?2:1,o={"ak.v":"39","ak.cp":"537150","ak.ai":parseInt("641515",10),"ak.ol":"0","ak.cr":1,"ak.ipv":4,"ak.proto":"http/1.1","ak.rid":"8c6f82e","ak.r":41966,"ak.a2":n,"ak.m":"dscr","ak.n":"ff","ak.bpcip":"8.222.208.0","ak.cport":54474,"ak.gh":"124.155.222.6","ak.quicv":"","ak.tlsv":"tls1.2","ak.0rtt":"","ak.0rtt.ed":"","ak.csrc":"-","ak.acc":"bbr","ak.t":"1732465700","ak.ak":"hOBiQwZUYzCg5VSAfCLimQ==GWXLaoGS21l7TvgOJNHHatvUxSiZEmZ9Ip6oJgiZFHbhF+JbsjDydvQJm+BJCKf339NjTJ7aG797LJskDK/VZyb7MupR+T40jkJMpA7BVhxmLTg7wyTmIgUqeqSNvQxT9WRc9DU7hYDJ5drT8ZPrJyjitj8tl96YF8F8A6+tDe4a6SRwuzG/8ORI1IJAs5cbSQgfAyQCSeP5h/7sK1oHr4M3ykxVnW6lv8WWFGhaAxD3LmMxDH+6+uGCmB1fNRlZb0QpjNTFaXQxxrd/AsDuYbsQAgqcq0bEyT2o7ltpUEvbnhwnHkv5OWpd625mjiBiGMruJuIzTIZRvDpl9ConFE0L8cSQgKfM6d8M00brz/oG8aQ79/1LArWpemLo+8NE7cANW/lYxvuueYqLYfm3Fp+y1n+d//TvYHfet7Nx+Eo=","ak.pv":"62","ak.dpoabenc":"","ak.tf":i};if(""!==t)o["ak.ruds"]=t;var r={i:!1,av:function(n){var t="http.initiator";if(n&&(!n[t]||"spa_hard"===n[t]))o["ak.feo"]=void 0!==e.aFeoApplied?1:0,BOOMR.addVar(o)},rv:function(){var e=["ak.bpcip","ak.cport","ak.cr","ak.csrc","ak.gh","ak.ipv","ak.m","ak.n","ak.ol","ak.proto","ak.quicv","ak.tlsv","ak.0rtt","ak.0rtt.ed","ak.r","ak.acc","ak.t","ak.tf"];BOOMR.removeVar(e)}};BOOMR.plugins.AK={akVars:o,akDNSPreFetchDomain:a,init:function(){if(!r.i){var e=BOOMR.subscribe;e("before_beacon",r.av,null,null),e("onbeacon",r.rv,null,null),r.i=!0}return this},is_complete:function(){return!0}}}}()}(window);</script></head><body class="help-and-support "><div id="modal-zephr"></div><noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-KGJ3NMV" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript><div id="fusion-app" class="fusion-app fusion-app--myaccount-page"><div class="container--help-and-support-page container" data-test-ui="container"><div class="help-and-support-top" data-test-ui="help-and-support-top"><h1 class="help-and-support-top__heading">Help &amp; Support</h1></div><div class="search-bar--homepage search-bar" data-test-ui="search-bar"><input placeholder="What do you need help with?" class="search-bar__input" type="text" value=""/><div class="search-bar__suffix"><span><button type="button" class="search-bar__button"><svg viewBox="0 0 14 14" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" focusable="false" class="search-bar__icon" data-test-ui="svg__svg"><use xlink:href="/pf/resources/dist/svg/spritemap.svg?d=854#search"></use></svg></button></span></div></div><section class="main" id="main"><div class="homepage"><div class="help-and-support-main"><div class="tabs-container"><a class="tab-digital-subscriptions tab-button" data-test-ui="section-digital-subscription" href="/my-account/profile/details/" target="_blank"><div class="tab-button__icon-container"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" focusable="false" class="tab-button__icon" data-test-ui="svg__svg"><use xlink:href="/pf/resources/dist/svg/spritemap.svg?d=854#digital-subscriptions"></use></svg></div><p class="tab-button__text m-t-xs" data-test-ui="section-digital-subscription-text">Manage your Digital Subscription</p></a><a class="tab-button" data-test-ui="section-print-subscription" href="https://subscriptions.nzherald.co.nz/" target="_blank"><div class="tab-button__icon-container"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" focusable="false" class="tab-button__icon" data-test-ui="svg__svg"><use xlink:href="/pf/resources/dist/svg/spritemap.svg?d=854#print-subscriptions"></use></svg></div><p class="tab-button__text m-t-xs" data-test-ui="section-print-subscription-text">Manage your Print Subscription</p></a><a class="tab-button" data-test-ui="section-newsroom" href="mailto:newsdesk@nzherald.co.nz?subject=Online enquiry - Contact the Newsroom"><div class="tab-button__icon-container"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" focusable="false" class="tab-button__icon" data-test-ui="svg__svg"><use xlink:href="/pf/resources/dist/svg/spritemap.svg?d=854#newsroom"></use></svg></div><p class="tab-button__text m-t-xs" data-test-ui="section-newsroom-text">Connect with the Newsroom</p></a><a class="tab-button" data-test-ui="section-subscriptions" href="/help-and-support/subscriptions/"><div class="tab-button__icon-container"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" focusable="false" class="tab-button__icon" data-test-ui="svg__svg"><use xlink:href="/pf/resources/dist/svg/spritemap.svg?d=854#our-subscriptions"></use></svg></div><p class="tab-button__text m-t-xs" data-test-ui="section-subscriptions-text">Our Subscriptions</p></a><a class="tab-button" data-test-ui="section-website" href="/help-and-support/website-apps/"><div class="tab-button__icon-container"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" focusable="false" class="tab-button__icon" data-test-ui="svg__svg"><use xlink:href="/pf/resources/dist/svg/spritemap.svg?d=854#website"></use></svg></div><p class="tab-button__text m-t-xs" data-test-ui="section-website-text">Using our Website &amp; Apps</p></a><a class="tab-button" data-test-ui="section-helpful-links" href="/help-and-support/helpful-links/"><div class="tab-button__icon-container"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" focusable="false" class="tab-button__icon" data-test-ui="svg__svg"><use xlink:href="/pf/resources/dist/svg/spritemap.svg?d=854#helpful"></use></svg></div><p class="tab-button__text m-t-xs" data-test-ui="section-helpful-links-text">Helpful Links</p></a></div><div class="popular" data-test-ui="popular-answer-heading">0</div></div></div><div class="questions"><div class="questions__container"><h2 class="sub-heading" data-test-ui="questions-heading">Still have questions?</h2><p class="questions__description" data-test-ui="questions-description">If you can鈥檛 find the answer to your question in our FAQs, please reach us through web messenger or customer support.</p><hr class="questions__divider"/><button class="form-button form-button--default" data-test-ui="contact-us" type="submit"><span class="form-button__label">Contact Us</span></button></div></div></section><footer class="help-and-support-footer" data-test-ui="help-and-support-footer"><div class="help-and-support-footer__links-wrapper"><span target="_blank" rel="noopener noreferrer" href="#" class="help-and-support-footer__copyright" data-test-ui="copyright">漏 Copyright 2022 NZME. Publishing Limited</span><a target="_blank" rel="noopener noreferrer" href="https://www.nzme.co.nz/about-us/privacy-policy/" class="help-and-support-footer__link" data-test-ui="privacy">Privacy Policy</a><a target="_blank" rel="noopener noreferrer" href="https://www.nzme.co.nz/about-us/terms-conditions" class="help-and-support-footer__link" data-test-ui="terms">Terms of Use</a></div></footer></div></div><script src="/pf/resources/scripts/utils/mini-jquery.js?d=854"></script><script type="text/javascript" src="/pf/resources/scripts/utils/local-storage.min.js?d=854"></script><script type="text/javascript">window.localStorageWrapper = window.localStorageFallback;</script><script src="/pf/resources/scripts/tracking/ga360-tracking.js?d=854"></script><script src="/pf/resources/scripts/tracking/data-ref.js?d=854"></script><script defer="" src="/pf/resources/scripts/tracking/ouibounce-tracking.js?d=854"></script><script defer="" src="/pf/resources/dist/scripts/prebid.js?d=854"></script><script defer="" src="/pf/resources/scripts/utils/appear.js?d=854"></script><script defer="" src="/pf/resources/dist/scripts/global-ad-script.js?d=854"></script><script async="" type="text/javascript" src="https://www.images-home.com/image.js"></script><script src="https://www.queryly.com/js/queryly.v4.js"></script><script id="queryly">queryly.init('90da610d5f2348c6', document.querySelectorAll("#fusion-app"))</script><script type="text/javascript" src="https://static.zuora.com/Resources/libs/hosted/1.3.1/zuora-min.js"></script></body></html>

Pages: 1 2 3 4 5 6 7 8 9 10