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Return to the past or nurture a digital future? | EY Singapore

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data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-1cf02e5d0f&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:57:17Z&#34;,&#34;dc:title&#34;:&#34;HR Transformation Services &#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/workforce/hr-transformation&#34;}}"> <a href="/en_sg/services/workforce/hr-transformation" data-cmp-clickable class="cmp-navigation__item-link">HR Transformation Services </a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-6ef64001be&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:57:17Z&#34;,&#34;dc:title&#34;:&#34;Integrated workforce mobility&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/workforce/integrated-workforce-mobility&#34;}}"> <a href="/en_sg/services/workforce/integrated-workforce-mobility" data-cmp-clickable class="cmp-navigation__item-link">Integrated workforce mobility</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-96feed7c0a&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:57:17Z&#34;,&#34;dc:title&#34;:&#34;Learning and development consulting&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/workforce/learning-development-advisory&#34;}}"> <a href="/en_sg/services/workforce/learning-development-advisory" data-cmp-clickable class="cmp-navigation__item-link">Learning and development consulting</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-31909b4210&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:57:17Z&#34;,&#34;dc:title&#34;:&#34;Recognition and reward 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class="cmp-navigation__item-link">Corporate finance</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-0d05055d92&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:57:39Z&#34;,&#34;dc:title&#34;:&#34;Divestment strategy: sell and separate&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/strategy-transactions/sell-separate&#34;}}"> <a href="/en_sg/services/strategy-transactions/sell-separate" data-cmp-clickable class="cmp-navigation__item-link">Divestment strategy: sell and separate</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-a71d0a8ba9&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:57:39Z&#34;,&#34;dc:title&#34;:&#34;Sustainability and ESG Strategy 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data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-190cf0cc5b&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:57:40Z&#34;,&#34;dc:title&#34;:&#34;Capital allocation&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/strategy-transactions/capital-allocation-services&#34;}}"> <a href="/en_sg/services/strategy-transactions/capital-allocation-services" data-cmp-clickable class="cmp-navigation__item-link">Capital allocation</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-a1c556e346&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:57:39Z&#34;,&#34;dc:title&#34;:&#34;Value creation, preservation and recovery&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/strategy-transactions/reshaping-results&#34;}}"> <a href="/en_sg/services/strategy-transactions/reshaping-results" data-cmp-clickable class="cmp-navigation__item-link">Value creation, preservation and recovery</a> </li> </ul> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-0e78a0f404&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-22T12:31:24Z&#34;,&#34;dc:title&#34;:&#34;Assurance&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/assurance&#34;}}"> <a href="/en_sg/services/assurance" data-cmp-clickable class="cmp-navigation__item-link">Assurance</a> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-92d006044a&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:58:04Z&#34;,&#34;dc:title&#34;:&#34;Audit&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/audit&#34;}}"> <a href="/en_sg/services/audit" data-cmp-clickable class="cmp-navigation__item-link">Audit</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-98fa8a7efe&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:58:04Z&#34;,&#34;dc:title&#34;:&#34;Climate change and sustainability services&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/climate-change-sustainability-services&#34;}}"> <a href="/en_sg/services/climate-change-sustainability-services" data-cmp-clickable class="cmp-navigation__item-link">Climate change and sustainability services</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-c0a9ad92f4&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:58:04Z&#34;,&#34;dc:title&#34;:&#34;Financial accounting advisory services&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/financial-accounting-advisory-services&#34;}}"> <a href="/en_sg/services/financial-accounting-advisory-services" data-cmp-clickable class="cmp-navigation__item-link">Financial accounting advisory services</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-f3d0b7a842&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:58:04Z&#34;,&#34;dc:title&#34;:&#34;Forensic and Integrity Services&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/forensic-integrity-services&#34;}}"> <a href="/en_sg/services/forensic-integrity-services" data-cmp-clickable class="cmp-navigation__item-link">Forensic and Integrity Services</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-e2e8326ee8&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:58:04Z&#34;,&#34;dc:title&#34;:&#34;Private client audit experience&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/private-client-audit-experience&#34;}}"> <a href="/en_sg/services/private-client-audit-experience" data-cmp-clickable class="cmp-navigation__item-link">Private client audit experience</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-48109e9843&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-08-23T03:07:53Z&#34;,&#34;dc:title&#34;:&#34;Technology risk&#34;,&#34;xdm:linkURL&#34;:&#34;/content/ey-unified-site/ey-com/local/asean/en_sg/home/services/technology-risk&#34;}}"> <a href="/content/ey-unified-site/ey-com/local/asean/en_sg/home/services/technology-risk" data-cmp-clickable class="cmp-navigation__item-link">Technology risk</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-5dc49f16dd&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:58:04Z&#34;,&#34;dc:title&#34;:&#34;Long-term value metrics creation&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/long-term-value/metrics&#34;}}"> <a href="/en_sg/services/long-term-value/metrics" data-cmp-clickable class="cmp-navigation__item-link">Long-term value metrics creation</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-1fc95d79a2&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:58:04Z&#34;,&#34;dc:title&#34;:&#34;IFRS&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/ifrs&#34;}}"> <a href="/en_sg/services/ifrs" data-cmp-clickable class="cmp-navigation__item-link">IFRS</a> </li> </ul> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-2900260087&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-22T12:31:24Z&#34;,&#34;dc:title&#34;:&#34;Tax&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/tax&#34;}}"> <a href="/en_sg/services/tax" data-cmp-clickable class="cmp-navigation__item-link">Tax</a> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-b74ef739f0&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:58:21Z&#34;,&#34;dc:title&#34;:&#34;Tax planning&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/tax-planning&#34;}}"> <a href="/en_sg/services/tax-planning" data-cmp-clickable class="cmp-navigation__item-link">Tax planning</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-e6c45f1de2&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:58:21Z&#34;,&#34;dc:title&#34;:&#34;Tax operating model strategy and transformation | EY – Global &#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/tax/operating-model-transformation&#34;}}"> <a href="/en_sg/services/tax/operating-model-transformation" data-cmp-clickable class="cmp-navigation__item-link">Tax operating model strategy 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class="cmp-navigation__item-link">Global trade</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-f85247de12&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:58:21Z&#34;,&#34;dc:title&#34;:&#34;Global tax reform&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/insights/global-tax-reform&#34;}}"> <a href="/en_sg/insights/global-tax-reform" data-cmp-clickable class="cmp-navigation__item-link">Global tax reform</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-c3d2761cb9&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-08-23T03:08:10Z&#34;,&#34;dc:title&#34;:&#34; Tax services&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/tax/sustainability-tax-services&#34;}}"> <a href="/en_sg/services/tax/sustainability-tax-services" data-cmp-clickable class="cmp-navigation__item-link"> Tax services</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-7599d0e49c&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:58:21Z&#34;,&#34;dc:title&#34;:&#34;Tax compliance&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/tax-compliance&#34;}}"> <a href="/en_sg/services/tax-compliance" data-cmp-clickable class="cmp-navigation__item-link">Tax compliance</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-df3086c18d&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:58:21Z&#34;,&#34;dc:title&#34;:&#34;Transaction tax&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/strategy-transactions/transaction-tax&#34;}}"> <a href="/en_sg/services/strategy-transactions/transaction-tax" data-cmp-clickable class="cmp-navigation__item-link">Transaction tax</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-7e163eb52f&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:58:21Z&#34;,&#34;dc:title&#34;:&#34;Tax services: Designed for private&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/tax/private-client-services&#34;}}"> <a href="/en_sg/services/tax/private-client-services" data-cmp-clickable class="cmp-navigation__item-link">Tax services: Designed for private</a> </li> </ul> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-82bd161cb6&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-22T12:31:24Z&#34;,&#34;dc:title&#34;:&#34;Law&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/law&#34;}}"> <a href="/en_sg/services/law" data-cmp-clickable class="cmp-navigation__item-link">Law</a> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-d2d38c761d&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:58:39Z&#34;,&#34;dc:title&#34;:&#34;Corporate and commercial law&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/law/corporate-commercial&#34;}}"> <a href="/en_sg/services/law/corporate-commercial" data-cmp-clickable class="cmp-navigation__item-link">Corporate and commercial law</a> </li> <li class="cmp-navigation__item 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class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-ec11cbee57&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-22T12:31:24Z&#34;,&#34;dc:title&#34;:&#34;Technology&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/technology&#34;}}"> <a href="/en_sg/services/technology" data-cmp-clickable class="cmp-navigation__item-link">Technology</a> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-e850d0c081&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:59:02Z&#34;,&#34;dc:title&#34;:&#34;EY.ai&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/ai/platform&#34;}}"> <a href="/en_sg/services/ai/platform" data-cmp-clickable class="cmp-navigation__item-link">EY.ai</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-97c1f2d22e&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:59:02Z&#34;,&#34;dc:title&#34;:&#34;Audit&#34;,&#34;xdm:linkURL&#34;:&#34;/en_gl/services/audit&#34;}}"> <a href="/en_gl/services/audit" data-cmp-clickable class="cmp-navigation__item-link">Audit</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-2e34cdada9&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:59:02Z&#34;,&#34;dc:title&#34;:&#34;Tax technology &#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/tax/technology-data&#34;}}"> <a href="/en_sg/services/tax/technology-data" data-cmp-clickable class="cmp-navigation__item-link">Tax technology </a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-a1e94fd45b&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:59:02Z&#34;,&#34;dc:title&#34;:&#34;Connected Capital Technologies: M&amp;A technology solutions&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/strategy-transactions/connected-capital-technologies&#34;}}"> <a href="/en_sg/services/strategy-transactions/connected-capital-technologies" data-cmp-clickable class="cmp-navigation__item-link">Connected Capital Technologies: M&amp;A technology solutions</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-71e0d0c184&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:59:02Z&#34;,&#34;dc:title&#34;:&#34;Technology transformation&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/consulting/technology-transformation&#34;}}"> <a href="/en_sg/services/consulting/technology-transformation" data-cmp-clickable class="cmp-navigation__item-link">Technology transformation</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-d8fe27f3ba&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:59:02Z&#34;,&#34;dc:title&#34;:&#34;Alliances&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/alliances&#34;}}"> <a href="/en_sg/alliances" data-cmp-clickable class="cmp-navigation__item-link">Alliances</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-868f6fb277&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-08-23T03:08:38Z&#34;,&#34;dc:title&#34;:&#34;Technology Managed Services&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/managed-services/technology&#34;}}"> <a href="/en_sg/services/managed-services/technology" data-cmp-clickable class="cmp-navigation__item-link">Technology Managed Services</a> </li> </ul> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-ecde18c087&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-22T12:31:24Z&#34;,&#34;dc:title&#34;:&#34;Managed Services&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/managed-services&#34;}}"> <a href="/en_sg/services/managed-services" data-cmp-clickable class="cmp-navigation__item-link">Managed Services</a> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-e3ce975892&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:59:21Z&#34;,&#34;dc:title&#34;:&#34;Financial Accounting &amp; 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data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-7b3462327e&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:59:21Z&#34;,&#34;dc:title&#34;:&#34;Sustainability Managed Services&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/managed-services/sustainability&#34;}}"> <a href="/en_sg/services/managed-services/sustainability" data-cmp-clickable class="cmp-navigation__item-link">Sustainability Managed Services</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-77d5de0e45&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:59:21Z&#34;,&#34;dc:title&#34;:&#34;Cybersecurity Managed Services&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/cybersecurity/managed-services&#34;}}"> <a href="/en_sg/services/cybersecurity/managed-services" data-cmp-clickable class="cmp-navigation__item-link">Cybersecurity Managed Services</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-3fb547f1a8&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:59:21Z&#34;,&#34;dc:title&#34;:&#34;Tax Managed Services &#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/tax/managed-services&#34;}}"> <a href="/en_sg/services/tax/managed-services" data-cmp-clickable class="cmp-navigation__item-link">Tax Managed Services </a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-1c4266a1e8&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:59:21Z&#34;,&#34;dc:title&#34;:&#34;Legal Managed Services&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/law/managed-services&#34;}}"> <a href="/en_sg/services/law/managed-services" data-cmp-clickable class="cmp-navigation__item-link">Legal Managed Services</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-ffe9d46bd6&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-08-23T03:08:54Z&#34;,&#34;dc:title&#34;:&#34;Technology Managed Services&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/managed-services/technology&#34;}}"> <a href="/en_sg/services/managed-services/technology" data-cmp-clickable class="cmp-navigation__item-link">Technology Managed Services</a> </li> </ul> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-00ca3c104e&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-22T12:31:24Z&#34;,&#34;dc:title&#34;:&#34;EY Private&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/private-business&#34;}}"> <a href="/en_sg/services/private-business" data-cmp-clickable class="cmp-navigation__item-link">EY Private</a> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-dc9a095df5&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:59:40Z&#34;,&#34;dc:title&#34;:&#34;EY Private client experience&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/private-business/client-experience&#34;}}"> <a href="/en_sg/services/private-business/client-experience" data-cmp-clickable class="cmp-navigation__item-link">EY Private client experience</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-245c54526b&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:59:40Z&#34;,&#34;dc:title&#34;:&#34;EY private client audit experience service offerings&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/assurance/private-client-audit-experience-service-offerings&#34;}}"> <a href="/en_sg/services/assurance/private-client-audit-experience-service-offerings" data-cmp-clickable class="cmp-navigation__item-link">EY private client audit experience service offerings</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-2073799b07&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:59:40Z&#34;,&#34;dc:title&#34;:&#34;Tax services: Designed for private&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/tax/private-client-services&#34;}}"> <a href="/en_sg/services/tax/private-client-services" data-cmp-clickable class="cmp-navigation__item-link">Tax services: Designed for private</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-aa1a66d181&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:59:40Z&#34;,&#34;dc:title&#34;:&#34;Family enterprise&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/family-enterprise&#34;}}"> <a href="/en_sg/services/family-enterprise" data-cmp-clickable class="cmp-navigation__item-link">Family enterprise</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-334fa39be8&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:59:40Z&#34;,&#34;dc:title&#34;:&#34;IPO&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/ipo&#34;}}"> <a href="/en_sg/services/ipo" data-cmp-clickable class="cmp-navigation__item-link">IPO</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-fdeaf4b189&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T12:59:40Z&#34;,&#34;dc:title&#34;:&#34;Entrepreneurship&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/entrepreneurship&#34;}}"> <a href="/en_sg/services/entrepreneurship" data-cmp-clickable class="cmp-navigation__item-link">Entrepreneurship</a> </li> </ul> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-c0407a4d97&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-22T12:31:24Z&#34;,&#34;dc:title&#34;:&#34;EY Sustainability | Multidisciplinary services&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/sustainability/services&#34;}}"> <a href="/en_sg/services/sustainability/services" data-cmp-clickable class="cmp-navigation__item-link">EY Sustainability | Multidisciplinary services</a> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-401fc33ac7&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:00:06Z&#34;,&#34;dc:title&#34;:&#34;Climate change and sustainability services&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/climate-change-sustainability-services&#34;}}"> <a href="/en_sg/services/climate-change-sustainability-services" data-cmp-clickable class="cmp-navigation__item-link">Climate change and sustainability services</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-128175b03b&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:00:06Z&#34;,&#34;dc:title&#34;:&#34;Sustainable finance &#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/industries/financial-services/sustainable-finance&#34;}}"> <a href="/en_sg/industries/financial-services/sustainable-finance" data-cmp-clickable class="cmp-navigation__item-link">Sustainable finance </a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-f9a92c0df6&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:00:06Z&#34;,&#34;dc:title&#34;:&#34;Sustainability and ESG Strategy Consulting&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/strategy-transactions/sustainability-esg-services&#34;}}"> <a href="/en_sg/services/strategy-transactions/sustainability-esg-services" data-cmp-clickable class="cmp-navigation__item-link">Sustainability and ESG Strategy Consulting</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-94ea664d1a&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:00:06Z&#34;,&#34;dc:title&#34;:&#34;Supply chain transformation&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/consulting/supply-chain-transformation&#34;}}"> <a href="/en_sg/services/consulting/supply-chain-transformation" data-cmp-clickable class="cmp-navigation__item-link">Supply chain transformation</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-e87d08ccc1&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:00:06Z&#34;,&#34;dc:title&#34;:&#34; Tax services&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/tax/sustainability-tax-services&#34;}}"> <a href="/en_sg/services/tax/sustainability-tax-services" data-cmp-clickable class="cmp-navigation__item-link"> Tax services</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-e0de96507c&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:00:06Z&#34;,&#34;dc:title&#34;:&#34;Legal services&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/law/sustainability-legal-services&#34;}}"> <a href="/en_sg/services/law/sustainability-legal-services" data-cmp-clickable class="cmp-navigation__item-link">Legal services</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-c9dd4d8245&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:00:06Z&#34;,&#34;dc:title&#34;:&#34;Global renewables&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/industries/energy-resources/global-renewables&#34;}}"> <a href="/en_sg/industries/energy-resources/global-renewables" data-cmp-clickable class="cmp-navigation__item-link">Global renewables</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-1e77e2c6bc&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:00:06Z&#34;,&#34;dc:title&#34;:&#34;Climate and decarbonization&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/assurance/climate-decarbonization&#34;}}"> <a href="/en_sg/services/assurance/climate-decarbonization" data-cmp-clickable class="cmp-navigation__item-link">Climate and decarbonization</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-502ba66165&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:00:06Z&#34;,&#34;dc:title&#34;:&#34;Environment, Health and Safety (EHS) Services&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services/environment-health-safety/services&#34;}}"> <a href="/en_sg/services/environment-health-safety/services" data-cmp-clickable class="cmp-navigation__item-link">Environment, Health and Safety (EHS) Services</a> </li> </ul> </li> </ul> </li> <li class="cmp-navigation__item cmp-navigation__item--level-0" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-65ff458fbe&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-22T12:30:55Z&#34;,&#34;dc:title&#34;:&#34;Industries&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/industries&#34;}}"> <a href="/en_sg/industries" data-cmp-clickable class="cmp-navigation__item-link">Industries</a> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-3f18c5bc5b&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-22T12:31:36Z&#34;,&#34;dc:title&#34;:&#34;Advanced Manufacturing&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/industries/advanced-manufacturing&#34;}}"> <a href="/en_sg/industries/advanced-manufacturing" data-cmp-clickable class="cmp-navigation__item-link">Advanced Manufacturing</a> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-8c42724fad&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:15:10Z&#34;,&#34;dc:title&#34;:&#34;Aerospace and defense&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/industries/aerospace-defense&#34;}}"> <a href="/en_sg/industries/aerospace-defense" data-cmp-clickable class="cmp-navigation__item-link">Aerospace and defense</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-b54c073a16&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:15:10Z&#34;,&#34;dc:title&#34;:&#34;Automotive&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/industries/automotive&#34;}}"> <a href="/en_sg/industries/automotive" data-cmp-clickable class="cmp-navigation__item-link">Automotive</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-1279edfd3a&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:15:10Z&#34;,&#34;dc:title&#34;:&#34;Chemicals and advanced materials&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/industries/chemicals&#34;}}"> <a href="/en_sg/industries/chemicals" data-cmp-clickable class="cmp-navigation__item-link">Chemicals and advanced materials</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-5787bfacf9&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:15:11Z&#34;,&#34;dc:title&#34;:&#34;EY-Nottingham spirk innovation hub&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/ey-nottingham-spirk-innovation-hub&#34;}}"> <a href="/en_sg/ey-nottingham-spirk-innovation-hub" data-cmp-clickable class="cmp-navigation__item-link">EY-Nottingham spirk innovation hub</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-1ecd8378df&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:15:11Z&#34;,&#34;dc:title&#34;:&#34;Future mobility&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/insights/emobility&#34;}}"> <a href="/en_sg/insights/emobility" data-cmp-clickable class="cmp-navigation__item-link">Future mobility</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-0b7bbfbf58&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:15:11Z&#34;,&#34;dc:title&#34;:&#34;Industrial products&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/industries/industrial-products&#34;}}"> <a href="/en_sg/industries/industrial-products" data-cmp-clickable class="cmp-navigation__item-link">Industrial products</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-c297845222&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:15:11Z&#34;,&#34;dc:title&#34;:&#34;Mobility lens suite&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/industries/automotive/mobility-lens-suite&#34;}}"> <a href="/en_sg/industries/automotive/mobility-lens-suite" data-cmp-clickable class="cmp-navigation__item-link">Mobility lens suite</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-973f6972e2&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:15:11Z&#34;,&#34;dc:title&#34;:&#34;Transportation&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/industries/transportation&#34;}}"> <a href="/en_sg/industries/transportation" data-cmp-clickable class="cmp-navigation__item-link">Transportation</a> </li> </ul> </li> <li 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class="cmp-navigation__item-link">Consumer products</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-973d453377&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:15:51Z&#34;,&#34;dc:title&#34;:&#34;Retail&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/industries/retail&#34;}}"> <a href="/en_sg/industries/retail" data-cmp-clickable class="cmp-navigation__item-link">Retail</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-b4a74399e3&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:15:51Z&#34;,&#34;dc:title&#34;:&#34;The future consumer &#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/future-consumer-index&#34;}}"> <a href="/en_sg/future-consumer-index" data-cmp-clickable class="cmp-navigation__item-link">The future consumer </a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-ee4c72dca2&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:15:51Z&#34;,&#34;dc:title&#34;:&#34;Sustainability&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/industries/sustainability-consumer-products-retail&#34;}}"> <a href="/en_sg/industries/sustainability-consumer-products-retail" data-cmp-clickable class="cmp-navigation__item-link">Sustainability</a> </li> </ul> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-53e22fc99c&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-22T12:31:36Z&#34;,&#34;dc:title&#34;:&#34;Energy and resources&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/industries/energy-resources&#34;}}"> <a 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data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-0e28e5203c&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-08-23T03:13:17Z&#34;,&#34;dc:title&#34;:&#34;Digital navigator for mining&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/industries/energy-resources/mining-metals-digital-navigator&#34;}}"> <a href="/en_sg/industries/energy-resources/mining-metals-digital-navigator" data-cmp-clickable class="cmp-navigation__item-link">Digital navigator for mining</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-56584404ce&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:16:01Z&#34;,&#34;dc:title&#34;:&#34;Oil &amp; Gas – Our latest thinking&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/industries/oil-gas&#34;}}"> <a href="/en_sg/industries/oil-gas" data-cmp-clickable 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data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-2bd01f9455&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-22T12:31:36Z&#34;,&#34;dc:title&#34;:&#34;Government and infrastructure &#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/industries/government-public-sector&#34;}}"> <a href="/en_sg/industries/government-public-sector" data-cmp-clickable class="cmp-navigation__item-link">Government and infrastructure </a> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-4b6e23efa3&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:02:44Z&#34;,&#34;dc:title&#34;:&#34;Data and technology&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/industries/government-public-sector/digital-government&#34;}}"> <a href="/en_sg/industries/government-public-sector/digital-government" data-cmp-clickable class="cmp-navigation__item-link">Data and technology</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-4fce84549f&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:02:44Z&#34;,&#34;dc:title&#34;:&#34;Education&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/industries/government-public-sector/education-services&#34;}}"> <a href="/en_sg/industries/government-public-sector/education-services" data-cmp-clickable class="cmp-navigation__item-link">Education</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-a19d112bb0&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:02:44Z&#34;,&#34;dc:title&#34;:&#34;Human 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data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-cc062d883a&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:02:44Z&#34;,&#34;dc:title&#34;:&#34;Public finance management&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/industries/government-public-sector/blockchain&#34;}}"> <a href="/en_sg/industries/government-public-sector/blockchain" data-cmp-clickable class="cmp-navigation__item-link">Public finance management</a> </li> </ul> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-2ea7232b1d&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-22T12:31:36Z&#34;,&#34;dc:title&#34;:&#34;Health&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/industries/health&#34;}}"> <a href="/en_sg/industries/health" data-cmp-clickable class="cmp-navigation__item-link">Health</a> <ul class="cmp-navigation__group"> 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class="cmp-navigation__item-link">Private equity value creation services</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-d18d745c9a&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:02:05Z&#34;,&#34;dc:title&#34;:&#34;Exit readiness&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/industries/private-equity/exit-readiness-ipo&#34;}}"> <a href="/en_sg/industries/private-equity/exit-readiness-ipo" data-cmp-clickable class="cmp-navigation__item-link">Exit readiness</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-49d3745eec&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:02:05Z&#34;,&#34;dc:title&#34;:&#34;Business process automation&#34;,&#34;xdm:linkURL&#34;:&#34;/content/ey-unified-site/ey-com/local/asean/en_sg/home/industries/private-equity/business-process-automation&#34;}}"> <a href="/content/ey-unified-site/ey-com/local/asean/en_sg/home/industries/private-equity/business-process-automation" data-cmp-clickable class="cmp-navigation__item-link">Business process automation</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-7a25ddb3e2&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:02:05Z&#34;,&#34;dc:title&#34;:&#34;PE deal origination&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/industries/private-equity/deal-origination&#34;}}"> <a href="/en_sg/industries/private-equity/deal-origination" data-cmp-clickable class="cmp-navigation__item-link">PE deal origination</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" 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sector&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/industries/tech-sector&#34;}}"> <a href="/en_sg/industries/tech-sector" data-cmp-clickable class="cmp-navigation__item-link">Technology sector</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-7a286d7829&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:01:49Z&#34;,&#34;dc:title&#34;:&#34;Telecommunications sector | Insights, surveys &amp; services&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/industries/telecommunications&#34;}}"> <a href="/en_sg/industries/telecommunications" data-cmp-clickable class="cmp-navigation__item-link">Telecommunications sector | Insights, surveys &amp; services</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-b984672eb6&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:01:49Z&#34;,&#34;dc:title&#34;:&#34;As-a-service business operations and transformation&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/industries/tmt/aas-business-operations-transformation&#34;}}"> <a href="/en_sg/industries/tmt/aas-business-operations-transformation" data-cmp-clickable class="cmp-navigation__item-link">As-a-service business operations and transformation</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-a24d83ca61&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:01:49Z&#34;,&#34;dc:title&#34;:&#34;TMT business resiliency suite&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/industries/tmt/business-resilience&#34;}}"> <a href="/en_sg/industries/tmt/business-resilience" data-cmp-clickable class="cmp-navigation__item-link">TMT business resiliency suite</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-8a406bacb4&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:01:49Z&#34;,&#34;dc:title&#34;:&#34;Future network now&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/industries/tmt/future-network-now&#34;}}"> <a href="/en_sg/industries/tmt/future-network-now" data-cmp-clickable class="cmp-navigation__item-link">Future network now</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-72a0d2f632&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:01:49Z&#34;,&#34;dc:title&#34;:&#34;Capital operations and innovation suite (COInS)&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/industries/tmt/capital-operations-innovation-suite&#34;}}"> <a href="/en_sg/industries/tmt/capital-operations-innovation-suite" data-cmp-clickable class="cmp-navigation__item-link">Capital operations and innovation suite (COInS)</a> </li> </ul> </li> </ul> </li> <li class="cmp-navigation__item cmp-navigation__item--level-0" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-645bee7502&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-22T12:30:55Z&#34;,&#34;dc:title&#34;:&#34;Careers&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/careers&#34;}}"> <a href="/en_sg/careers" data-cmp-clickable class="cmp-navigation__item-link">Careers</a> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-8d7351a113&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-22T12:31:51Z&#34;,&#34;dc:title&#34;:&#34;What you can do here&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/careers/what-you-can-do-here&#34;}}"> <a href="/en_sg/careers/what-you-can-do-here" data-cmp-clickable class="cmp-navigation__item-link">What you can do here</a> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-affc34f191&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:04:47Z&#34;,&#34;dc:title&#34;:&#34;Careers in Tech&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/careers/technology&#34;}}"> <a href="/en_sg/careers/technology" data-cmp-clickable class="cmp-navigation__item-link">Careers in Tech</a> </li> <li class="cmp-navigation__item 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Strategy and Transactions</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-7afa7c9db3&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:04:47Z&#34;,&#34;dc:title&#34;:&#34;Careers in Tax&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/careers/tax&#34;}}"> <a href="/en_sg/careers/tax" data-cmp-clickable class="cmp-navigation__item-link">Careers in Tax</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-210bb5269e&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:04:47Z&#34;,&#34;dc:title&#34;:&#34;Careers in People Advisory Services&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/careers/people-advisory-services&#34;}}"> <a href="/en_sg/careers/people-advisory-services" data-cmp-clickable class="cmp-navigation__item-link">Careers in People Advisory Services</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-0f80ca3090&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:04:47Z&#34;,&#34;dc:title&#34;:&#34;Careers in Financial Services&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/careers/financial-services&#34;}}"> <a href="/en_sg/careers/financial-services" data-cmp-clickable class="cmp-navigation__item-link">Careers in Financial Services</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-6cdc269920&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:04:47Z&#34;,&#34;dc:title&#34;:&#34;Careers in Global Delivery Services&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/careers/global-delivery-services&#34;}}"> <a href="/en_sg/careers/global-delivery-services" data-cmp-clickable class="cmp-navigation__item-link">Careers in Global Delivery Services</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-d26e63d4fa&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:04:47Z&#34;,&#34;dc:title&#34;:&#34;Careers in Core Business Services&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/careers/core-business-services&#34;}}"> <a href="/en_sg/careers/core-business-services" data-cmp-clickable class="cmp-navigation__item-link">Careers in Core Business Services</a> </li> </ul> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-2d2ae2cf0b&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-22T12:31:51Z&#34;,&#34;dc:title&#34;:&#34;What it&#39;s like to work here&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/careers/what-its-like-to-work-here&#34;}}"> <a href="/en_sg/careers/what-its-like-to-work-here" data-cmp-clickable class="cmp-navigation__item-link">What it&#39;s like to work here</a> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-1e1a6fc72a&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:05:02Z&#34;,&#34;dc:title&#34;:&#34;Diversity, equity and inclusiveness&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/careers/diversity-inclusiveness&#34;}}"> <a href="/en_sg/careers/diversity-inclusiveness" data-cmp-clickable class="cmp-navigation__item-link">Diversity, equity and inclusiveness</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-1fd2d100f6&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:05:02Z&#34;,&#34;dc:title&#34;:&#34;Personalized career development&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/careers/personalized-career-development&#34;}}"> <a href="/en_sg/careers/personalized-career-development" data-cmp-clickable class="cmp-navigation__item-link">Personalized career development</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-fa35b2c8ea&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:05:02Z&#34;,&#34;dc:title&#34;:&#34;Flexibility and mobility&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/careers/flexibility-mobility&#34;}}"> <a href="/en_sg/careers/flexibility-mobility" data-cmp-clickable class="cmp-navigation__item-link">Flexibility and mobility</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-d9642cbd35&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:05:02Z&#34;,&#34;dc:title&#34;:&#34;People stories&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/careers/people-stories&#34;}}"> <a href="/en_sg/careers/people-stories" data-cmp-clickable class="cmp-navigation__item-link">People stories</a> </li> </ul> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-b5fe895466&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-22T12:31:51Z&#34;,&#34;dc:title&#34;:&#34;How to join us&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/careers/how-to-join-us&#34;}}"> <a href="/en_sg/careers/how-to-join-us" data-cmp-clickable class="cmp-navigation__item-link">How to join us</a> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-76a1a4950c&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:05:22Z&#34;,&#34;dc:title&#34;:&#34;How we hire&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/careers/how-we-hire&#34;}}"> <a href="/en_sg/careers/how-we-hire" data-cmp-clickable class="cmp-navigation__item-link">How we hire</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-06d3736023&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:05:22Z&#34;,&#34;dc:title&#34;:&#34;Interview tips&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/careers/interview-tips&#34;}}"> <a href="/en_sg/careers/interview-tips" data-cmp-clickable class="cmp-navigation__item-link">Interview tips</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-2a0f4b250a&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:05:22Z&#34;,&#34;dc:title&#34;:&#34;What we look for&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/careers/what-we-look-for&#34;}}"> <a href="/en_sg/careers/what-we-look-for" data-cmp-clickable class="cmp-navigation__item-link">What we look for</a> </li> </ul> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-d2b8876baa&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-22T12:31:51Z&#34;,&#34;dc:title&#34;:&#34;Alumni&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/alumni&#34;}}"> <a href="/en_sg/alumni" data-cmp-clickable class="cmp-navigation__item-link">Alumni</a> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-52c6bb2446&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:05:30Z&#34;,&#34;dc:title&#34;:&#34;Alumni&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/alumni&#34;}}"> <a href="/en_sg/alumni" data-cmp-clickable class="cmp-navigation__item-link">Alumni</a> </li> </ul> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-753858ac85&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-22T12:31:51Z&#34;,&#34;dc:title&#34;:&#34;Job search&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/careers/job-search&#34;}}"> <a href="/en_sg/careers/job-search" data-cmp-clickable class="cmp-navigation__item-link">Job search</a> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-4ecc96376d&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:05:50Z&#34;,&#34;dc:title&#34;:&#34;Job search&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/careers/job-search&#34;}}"> <a href="/en_sg/careers/job-search" data-cmp-clickable class="cmp-navigation__item-link">Job search</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-270bd149a7&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:05:50Z&#34;,&#34;dc:title&#34;:&#34;Students and entry-level &#34;,&#34;xdm:linkURL&#34;:&#34;https://eyglobal.yello.co/job_boards/c1riT--B2O-KySgYWsZO1Q?locale=en&#34;}}"> <a href="https://eyglobal.yello.co/job_boards/c1riT--B2O-KySgYWsZO1Q?locale=en" data-cmp-clickable class="cmp-navigation__item-link">Students and entry-level </a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-2ad10c5c7c&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:05:50Z&#34;,&#34;dc:title&#34;:&#34;Contract opportunities&#34;,&#34;xdm:linkURL&#34;:&#34;https://www.gignow.com/&#34;}}"> <a href="https://www.gignow.com/" data-cmp-clickable class="cmp-navigation__item-link">Contract opportunities</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-7e353481b3&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-23T13:05:50Z&#34;,&#34;dc:title&#34;:&#34;Talent community&#34;,&#34;xdm:linkURL&#34;:&#34;https://careers.ey.com/en_sg/lp/TC/f7abb34d58e4b33e/?locale=en_US&#34;}}"> <a href="https://careers.ey.com/en_sg/lp/TC/f7abb34d58e4b33e/?locale=en_US" data-cmp-clickable class="cmp-navigation__item-link">Talent community</a> </li> </ul> </li> </ul> </li> <li class="cmp-navigation__item cmp-navigation__item--level-0" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-a623f7c1b5&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-22T12:30:55Z&#34;,&#34;dc:title&#34;:&#34;About us&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/about-us&#34;}}"> <a href="/en_sg/about-us" data-cmp-clickable class="cmp-navigation__item-link">About us</a> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-463e500cae&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-22T12:32:07Z&#34;,&#34;dc:title&#34;:&#34;Our purpose&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/about-us#our-purpose&#34;}}"> <a href="/en_sg/about-us#our-purpose" data-cmp-clickable class="cmp-navigation__item-link">Our purpose</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-fed8ff75c0&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-22T12:32:07Z&#34;,&#34;dc:title&#34;:&#34;Our values &#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/about-us#our-values&#34;}}"> <a href="/en_sg/about-us#our-values" data-cmp-clickable class="cmp-navigation__item-link">Our values </a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-929120cf5c&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-22T12:32:07Z&#34;,&#34;dc:title&#34;:&#34;Our people&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/about-us#our-people&#34;}}"> <a href="/en_sg/about-us#our-people" data-cmp-clickable class="cmp-navigation__item-link">Our people</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-eb0a331331&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-22T12:32:07Z&#34;,&#34;dc:title&#34;:&#34;campaigns&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg&#34;}}"> <a href="/en_sg" data-cmp-clickable class="cmp-navigation__item-link">campaigns</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-2733ad97d9&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-08-23T03:20:24Z&#34;,&#34;dc:title&#34;:&#34;Alliances&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/alliances&#34;}}"> <a href="/en_sg/alliances" data-cmp-clickable class="cmp-navigation__item-link">Alliances</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-96dfb67b70&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-08-23T03:20:24Z&#34;,&#34;dc:title&#34;:&#34;Alumni&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/alumni&#34;}}"> <a href="/en_sg/alumni" data-cmp-clickable class="cmp-navigation__item-link">Alumni</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-85478ee9ae&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-22T12:32:07Z&#34;,&#34;dc:title&#34;:&#34;Newsroom&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/newsroom&#34;}}"> <a href="/en_sg/newsroom" data-cmp-clickable class="cmp-navigation__item-link">Newsroom</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-e85eccd35f&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-22T12:32:07Z&#34;,&#34;dc:title&#34;:&#34;Locations&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/locations&#34;}}"> <a href="/en_sg/locations" data-cmp-clickable class="cmp-navigation__item-link">Locations</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{&#34;navigation-d2c5a627fb-item-1d002aa652&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/navigation/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-22T12:32:07Z&#34;,&#34;dc:title&#34;:&#34;Connect with us&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/about-us/connect-with-us&#34;}}"> <a href="/en_sg/about-us/connect-with-us" data-cmp-clickable class="cmp-navigation__item-link">Connect with us</a> </li> </ul> </li> </ul> </nav> </div> <div class="container responsivegrid"> <div id="sitenav-sub-wrapper-1" class="cmp-container" role="tabpanel"> <div class="container responsivegrid"> <div id="subnav-intro-wrapper-1" class="cmp-container"> <div class="container responsivegrid"> <div id="subnav-intro-title-1" class="cmp-container"> <div class="rich-text text"><div data-cmp-data-layer="{&#34;rich-text-b60be48a80&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/rich-text&#34;,&#34;repo:modifyDate&#34;:&#34;2024-09-02T03:08:37Z&#34;,&#34;xdm:text&#34;:&#34;&lt;h3>Insights&lt;/h3>\r\n&#34;}}" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <h3>Insights</h3> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read More </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read Less </button> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="subnav-intro-description-1" class="cmp-container"> <div class="rich-text text"><div data-cmp-data-layer="{&#34;rich-text-3bf2f2d585&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/rich-text&#34;,&#34;repo:modifyDate&#34;:&#34;2024-10-22T02:36:21Z&#34;,&#34;xdm:text&#34;:&#34;&lt;p>Asking the better questions that unlock new answers to the working world&#39;s most complex issues.&lt;/p>\r\n&#34;}}" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <p>Asking the better questions that unlock new answers to the working world&#39;s most complex issues.</p> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read More </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read Less </button> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="subnav-intro-button-1" class="cmp-container"> <div class="button"> <a class="up-button cmp-button " href="/en_sg/insights" aria-label="Explore Insights" data-cmp-clickable data-up-is="button" data-cmp-data-layer="{&#34;button-f5c3d0f099&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/button&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-22T10:30:09Z&#34;,&#34;dc:title&#34;:&#34;Explore&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/insights&#34;}}" data-analytics-category="Button" data-button-type="cta" data-snippet-url="/content/ey-unified-site/ey-com/local/asean/en_sg/home/insights.html" data-analytics-label="CTA Button" analytics-button-type="cta" data-analytics-button-click> <span class="cmp-button__text" data-analytics-action-value>Explore</span> </a> </div> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="subnav-links-wrapper-1" class="cmp-container"> <div class="container responsivegrid"> <div id="subnav-links-title-1" class="cmp-container"> <div class="rich-text text"><div data-cmp-data-layer="{&#34;rich-text-6fcd877ffa&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/rich-text&#34;,&#34;repo:modifyDate&#34;:&#34;2024-10-22T02:36:22Z&#34;,&#34;xdm:text&#34;:&#34;&lt;h4>Trending topics&lt;/h4>\r\n&#34;}}" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <h4>Trending topics</h4> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read More </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read Less </button> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="subnav-links-l2-1" class="cmp-container"> </div> </div> <div class="container responsivegrid"> <div id="subnav-links-see-more-1" class="cmp-container"> <div class="rich-text text"><div data-cmp-data-layer="{&#34;rich-text-a1e3c2987e&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/rich-text&#34;,&#34;repo:modifyDate&#34;:&#34;2024-09-04T10:16:15Z&#34;,&#34;xdm:text&#34;:&#34;&lt;p>&lt;a href=\&#34;/content/ey-unified-site/ey-com/local/asean/en_sg/home/industries.html\&#34;>See more&lt;/a>&lt;/p>\r\n&#34;}}" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <p><a href="/en_sg/industries">See more</a></p> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read More </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read Less </button> </div> </div> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="subnav-highlights-wrapper-1" class="cmp-container"> <div class="container responsivegrid"> <div id="subnav-highlights-l3-1" class="cmp-container"> <div class="container responsivegrid"> <div id="subnav-highlights-l3-see-more-1" class="cmp-container"> <div class="rich-text text"><div data-cmp-data-layer="{&#34;rich-text-5f7028eeae&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/rich-text&#34;,&#34;repo:modifyDate&#34;:&#34;2024-10-22T02:36:22Z&#34;,&#34;xdm:text&#34;:&#34;&lt;p>See more&lt;/p>\r\n&#34;}}" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <p>See more</p> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read More </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read Less </button> </div> </div> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="subnav-highlights-title-1" class="cmp-container"> <div class="rich-text text"><div data-cmp-data-layer="{&#34;rich-text-9323707cb6&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/rich-text&#34;,&#34;repo:modifyDate&#34;:&#34;2024-10-22T02:36:23Z&#34;,&#34;xdm:text&#34;:&#34;&lt;h4>Spotlight&lt;/h4>\r\n&#34;}}" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <h4>Spotlight</h4> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read More </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read Less </button> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="subnav-highlights-links-1" class="cmp-container"> <div class="container responsivegrid"> <div id="container-6f85832140" class="cmp-container"> <div class="rich-text text"><div data-cmp-data-layer="{&#34;rich-text-a33caabb02&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/rich-text&#34;,&#34;repo:modifyDate&#34;:&#34;2024-10-23T16:17:23Z&#34;,&#34;xdm:text&#34;:&#34;&lt;p>&lt;a href=\&#34;/content/ey-unified-site/ey-com/local/asean/en_sg/home/services/ai.html\&#34;>AI insights&lt;/a>&lt;/p>\r\n&lt;p>&lt;a href=\&#34;/content/ey-unified-site/ey-com/local/asean/en_sg/home/campaigns/ceo.html\&#34;>CEO agenda&lt;/a>&lt;/p>\r\n&lt;p>&lt;a href=\&#34;/content/ey-unified-site/ey-com/local/asean/en_sg/home/campaigns/cfo-agenda.html\&#34;>CFO agenda&lt;/a>&lt;/p>\r\n&lt;p>&lt;a href=\&#34;/content/ey-unified-site/ey-com/local/asean/en_sg/home/campaigns/board-matters.html\&#34;>EY Center for Board Matters&lt;/a>&lt;/p>\r\n&lt;p>&lt;a href=\&#34;/content/ey-unified-site/ey-com/local/asean/en_sg/home/media/podcasts.html\&#34;>EY podcasts&lt;/a>&lt;/p>\r\n&lt;p>&lt;a href=\&#34;/content/ey-unified-site/ey-com/local/asean/en_sg/home/media/webcasts.html\&#34;>EY webcasts&lt;/a>&lt;/p>\r\n&lt;p>&lt;a href=\&#34;/content/ey-unified-site/ey-com/local/asean/en_sg/home/campaigns/coo.html\&#34;>Operations leaders&lt;/a>&lt;/p>\r\n&lt;p>&lt;a href=\&#34;/content/ey-unified-site/ey-com/local/asean/en_sg/home/campaigns/cio.html\&#34;>Technology leaders&lt;/a>&lt;/p>\r\n&lt;p>&lt;a href=\&#34;/content/ey-unified-site/ey-com/local/asean/en_sg/home/insights.html#spotlight\&#34;>See more&lt;/a>&lt;br>\r\n&lt;/p>\r\n&#34;}}" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <p><a href="/en_sg/services/ai">AI insights</a></p> <p><a href="/en_sg/ceo">CEO agenda</a></p> <p><a href="/en_sg/cfo-agenda">CFO agenda</a></p> <p><a href="/en_sg/board-matters">EY Center for Board Matters</a></p> <p><a href="/en_sg/media/podcasts">EY podcasts</a></p> <p><a href="/en_sg/media/webcasts">EY webcasts</a></p> <p><a href="/en_sg/coo">Operations leaders</a></p> <p><a href="/en_sg/cio">Technology leaders</a></p> <p><a href="/en_sg/insights#spotlight">See more</a><br /> </p> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read More </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read Less </button> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="container-3e7787a3e0" class="cmp-container"> </div> </div> </div> </div> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="sitenav-sub-wrapper-2" class="cmp-container" role="tabpanel"> <div class="container responsivegrid"> <div id="subnav-intro-wrapper-2" class="cmp-container"> <div class="container responsivegrid"> <div id="subnav-intro-title-2" class="cmp-container"> <div class="rich-text text"><div data-cmp-data-layer="{&#34;rich-text-c61904948f&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/rich-text&#34;,&#34;repo:modifyDate&#34;:&#34;2024-10-22T02:36:24Z&#34;,&#34;xdm:text&#34;:&#34;&lt;h3>Services&lt;/h3>\r\n&#34;}}" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <h3>Services</h3> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read More </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read Less </button> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="subnav-intro-description-2" class="cmp-container"> <div class="rich-text text"><div data-cmp-data-layer="{&#34;rich-text-84dda4ea0f&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/rich-text&#34;,&#34;repo:modifyDate&#34;:&#34;2024-10-22T02:36:24Z&#34;,&#34;xdm:text&#34;:&#34;&lt;p>EY helps clients create long-term value for all stakeholders. Enabled by data and technology, our services and solutions provide trust through assurance and help clients transform, grow and operate.&lt;/p>\r\n&#34;}}" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <p>EY helps clients create long-term value for all stakeholders. Enabled by data and technology, our services and solutions provide trust through assurance and help clients transform, grow and operate.</p> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read More </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read Less </button> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="subnav-intro-button-2" class="cmp-container"> <div class="button"> <a class="up-button cmp-button " href="/en_sg/services" aria-label="Explore Services" data-cmp-clickable data-up-is="button" data-cmp-data-layer="{&#34;button-051da5c33a&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/button&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-22T11:22:24Z&#34;,&#34;dc:title&#34;:&#34;Explore&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/services&#34;}}" data-analytics-category="Button" data-button-type="cta" data-snippet-url="/content/ey-unified-site/ey-com/local/asean/en_sg/home/services.html" data-analytics-label="CTA Button" analytics-button-type="cta" data-analytics-button-click> <span class="cmp-button__text" data-analytics-action-value>Explore</span> </a> </div> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="subnav-links-wrapper-2" class="cmp-container"> <div class="container responsivegrid"> <div id="subnav-links-title-2" class="cmp-container"> <div class="rich-text text"> </div> </div> </div> <div class="container responsivegrid"> <div id="subnav-links-l2-2" class="cmp-container"> </div> </div> <div class="container responsivegrid"> <div 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data-cmp-data-layer="{&#34;rich-text-acd69a4f55&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/rich-text&#34;,&#34;repo:modifyDate&#34;:&#34;2024-10-22T02:36:25Z&#34;,&#34;xdm:text&#34;:&#34;&lt;h4>Spotlight&lt;/h4>\r\n&#34;}}" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <h4>Spotlight</h4> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read More </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read Less </button> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="subnav-highlights-links-2" class="cmp-container"> <div class="container responsivegrid"> <div id="container-50557f2c03" class="cmp-container"> <div class="rich-text text"><div data-cmp-data-layer="{&#34;rich-text-84f2c696db&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/rich-text&#34;,&#34;repo:modifyDate&#34;:&#34;2024-09-02T03:26:34Z&#34;,&#34;xdm:text&#34;:&#34;&lt;p>&lt;a href=\&#34;/content/ey-unified-site/ey-com/local/asean/en_sg/home/services/ai/platform.html\&#34;>EY.ai - A unifying platform&lt;/a>&lt;/p>\r\n&lt;p>&lt;a href=\&#34;/content/ey-unified-site/ey-com/local/asean/en_sg/home/services/strategy-transactions/transformation-consulting.html\&#34;>Strategy, transaction and transformation consulting&lt;/a>&lt;/p>\r\n&lt;p>&lt;a href=\&#34;/content/ey-unified-site/ey-com/local/asean/en_sg/home/services/consulting/technology-transformation.html\&#34;>Technology transformation&lt;/a>&lt;/p>\r\n&lt;p>&lt;a href=\&#34;/content/ey-unified-site/ey-com/local/asean/en_sg/home/services/tax-function-operations.html\&#34;>Tax function operations&lt;/a>&lt;/p>\r\n&lt;p>&lt;a href=\&#34;/content/ey-unified-site/ey-com/local/asean/en_sg/home/services/climate-change-sustainability-services.html\&#34;>Climate change and sustainability services&lt;/a>&lt;/p>\r\n&lt;p>&lt;a href=\&#34;/content/ey-unified-site/ey-com/local/asean/en_sg/home/campaigns/ecosystems.html\&#34;>EY Ecosystems&lt;/a>&lt;/p>\r\n&lt;p>&lt;a href=\&#34;/content/ey-unified-site/ey-com/local/asean/en_sg/home/industries/financial-services/business-transformation-platform.html\&#34;>EY Nexus: business transformation platform&lt;/a>&lt;/p>\r\n&#34;}}" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <p><a href="/en_sg/services/ai/platform">EY.ai - A unifying platform</a></p> <p><a href="/en_sg/services/strategy-transactions/transformation-consulting">Strategy, transaction and transformation consulting</a></p> <p><a href="/en_sg/services/consulting/technology-transformation">Technology transformation</a></p> <p><a href="/en_sg/services/tax-function-operations">Tax function operations</a></p> <p><a href="/en_sg/services/climate-change-sustainability-services">Climate change and sustainability services</a></p> <p><a href="/en_sg/ecosystems">EY Ecosystems</a></p> <p><a href="/en_sg/industries/financial-services/business-transformation-platform">EY Nexus: business transformation platform</a></p> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read More </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read Less </button> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="container-3ab857a63f" class="cmp-container"> </div> </div> </div> </div> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="sitenav-sub-wrapper-3" class="cmp-container" role="tabpanel"> <div class="container responsivegrid"> <div id="subnav-intro-wrapper-3" class="cmp-container"> <div class="container responsivegrid"> <div id="subnav-intro-title-3" class="cmp-container"> <div class="rich-text text"><div data-cmp-data-layer="{&#34;rich-text-be9cab45e6&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/rich-text&#34;,&#34;repo:modifyDate&#34;:&#34;2024-10-22T02:36:26Z&#34;,&#34;xdm:text&#34;:&#34;&lt;h3>Industries&lt;/h3>\r\n&#34;}}" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <h3>Industries</h3> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read More </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read Less </button> </div> </div> </div> </div> <div class="container 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class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <p>Discover how EY insights and services are helping to reframe the future of your industry.<br /> </p> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read More </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read Less </button> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="subnav-intro-button-3" class="cmp-container"> <div class="button"> <a class="up-button cmp-button " href="/en_sg/industries" aria-label="Explore Industries" data-cmp-clickable data-up-is="button" data-cmp-data-layer="{&#34;button-77a7d0e165&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/button&#34;,&#34;repo:modifyDate&#34;:&#34;2024-07-22T11:24:33Z&#34;,&#34;dc:title&#34;:&#34;Explore&#34;,&#34;xdm:linkURL&#34;:&#34;/en_sg/industries&#34;}}" data-analytics-category="Button" data-button-type="cta" data-snippet-url="/content/ey-unified-site/ey-com/local/asean/en_sg/home/industries.html" data-analytics-label="CTA Button" analytics-button-type="cta" data-analytics-button-click> <span class="cmp-button__text" data-analytics-action-value>Explore</span> </a> </div> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="subnav-links-wrapper-3" class="cmp-container"> <div class="container responsivegrid"> <div id="subnav-links-title-3" class="cmp-container"> <div class="rich-text text"> </div> </div> </div> <div class="container responsivegrid"> <div id="subnav-links-l2-3" class="cmp-container"> </div> </div> <div class="container responsivegrid"> <div 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href="/content/dam/content-fragments/ey-unified-site/ey-com/people/local/en_sg/e/ey-singapore">Lisa Lindström </a> </p> </div> <div class="caseStudies"> <p class="caseStudies__title">Strategy and Transactions</p> <p> <a href="/content/ey-unified-site/ey-com/local/asean/en_sg/home/insights/strategy-transactions/how-a-cosmetics-giant-s-transformation-strategy-is-unlocking-value">How a cosmetics giant’s transformation strategy is unlocking value</a> </p> <p> <span class="date">12 Sep 2023</span><a href="/content/dam/content-fragments/ey-unified-site/ey-com/people/local/en_sg/e/ey-singapore">Nobuko Kobayashi </a> </p> </div> <div class="caseStudies"> <p class="caseStudies__title">Technology</p> <p> <a href="/content/ey-unified-site/ey-com/local/asean/en_sg/home/insights/ai/how-a-global-biopharma-became-a-leader-in-ethical-ai">How a global biopharma became a leader in ethical AI</a> </p> <p> <span class="date">14 Aug 2023</span><a 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href=\&#34;/content/ey-unified-site/ey-com/local/asean/en_sg/home/careers/parthenon.html\&#34;>EY-Parthenon careers&lt;/a>&lt;/p>\r\n&lt;p>&lt;a href=\&#34;https://eyglobal.yello.co/job_boards/c1riT--B2O-KySgYWsZO1Q?locale=en\&#34;>Student and entry level programs&lt;/a>&lt;/p>\r\n&lt;p>&lt;a href=\&#34;https://careers.ey.com/ey/lp/TC/f7abb34d58e4b33e/?locale=en_US\&#34;>Talent community&lt;/a>&lt;/p>\r\n&#34;}}" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" 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<div id="container-785c51d5e0" class="cmp-container"> </div> </div> </div> </div> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="sitenav-sub-wrapper-5" class="cmp-container" role="tabpanel"> <div class="container responsivegrid"> <div id="subnav-intro-wrapper-5" class="cmp-container"> <div class="container responsivegrid"> <div id="subnav-intro-title-5" class="cmp-container"> <div class="rich-text text"><div data-cmp-data-layer="{&#34;rich-text-3a3f3cf001&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/rich-text&#34;,&#34;repo:modifyDate&#34;:&#34;2024-10-22T02:36:31Z&#34;,&#34;xdm:text&#34;:&#34;&lt;h3>About us&lt;/h3>\r\n&#34;}}" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to 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The insights and services we provide help to create long-term value for clients, people and society, and to build trust in the capital markets.&lt;/p>\r\n&#34;}}" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <p>At EY, our purpose is building a better working world. 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2000w,/adobe/dynamicmedia/deliver/dm-aid--5a9ca237-147d-4711-89e9-5bf486c4b334/ey-reframe-your-future-mont-st-michele-city-static-no-zoom-article.jpg?width=2400&amp;preferwebp=true&amp;quality=85 2400w,/adobe/dynamicmedia/deliver/dm-aid--5a9ca237-147d-4711-89e9-5bf486c4b334/ey-reframe-your-future-mont-st-michele-city-static-no-zoom-article.jpg?width=2700&amp;preferwebp=true&amp;quality=85 2700w,/adobe/dynamicmedia/deliver/dm-aid--5a9ca237-147d-4711-89e9-5bf486c4b334/ey-reframe-your-future-mont-st-michele-city-static-no-zoom-article.jpg?width=3000&amp;preferwebp=true&amp;quality=85 3000w,/adobe/dynamicmedia/deliver/dm-aid--5a9ca237-147d-4711-89e9-5bf486c4b334/ey-reframe-your-future-mont-st-michele-city-static-no-zoom-article.jpg?width=3300&amp;preferwebp=true&amp;quality=85 3300w,/adobe/dynamicmedia/deliver/dm-aid--5a9ca237-147d-4711-89e9-5bf486c4b334/ey-reframe-your-future-mont-st-michele-city-static-no-zoom-article.jpg?width=3600&amp;preferwebp=true&amp;quality=85 3600w,/adobe/dynamicmedia/deliver/dm-aid--5a9ca237-147d-4711-89e9-5bf486c4b334/ey-reframe-your-future-mont-st-michele-city-static-no-zoom-article.jpg?width=3840&amp;preferwebp=true&amp;quality=85 3840w" loading="lazy" class="cmp-image__image" itemprop="contentUrl" width="3840" height="2560" alt=" Reframe your future Mont St Michele city"/> </div> </div> </div> <div class="cmp-hero__overlay" data-variant-type="image-immersive"> <div class="cmp-hero__content"> <div class="cmp-hero__title"> <h1 class="h1"> Will governments return to the past or nurture a digital future? </h1> </div> </div> </div> </div> </div> </div> </div> </div> <div class="container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div id="container-fc7b0015bb" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--tablet-portrait--12 aem-Grid--mobile--12 aem-Grid--tablet-landscape--12 "> <div class="container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div id="container-3622329f27" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="upTwoColumns component aem-GridColumn aem-GridColumn--default--12"><div class="up-two-columns"> <div class="up-two-columns__left-container"> <div class="left-container container responsivegrid up-two-columns__left-container-top"> <div id="left-container-ced01ba2b0" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="up-authors-and-contributors aem-GridColumn aem-GridColumn--default--12"> <div class="up-authors-and-contributors up-authors-and-contributors--article-sidebar" data-up-analytics="authors-and-contributors" data-up-is="authors-and-contributors"> <p class="up-authors-and-contributors__multiple-author-title"> Authors </p> <ul class="up-authors-and-contributors__author-links"> <li class="up-authors-and-contributors__author-link-container"> <a class="up-authors-and-contributors__author-link up-authors-and-contributors__analytics-author-link" aria-label="Arnauld Bertrand" href="/en_sg/people/arnauld-bertrand"> <figure class="up-authors-and-contributors__author-link-content"> <div class="up-authors-and-contributors__author-name-container up-authors-and-contributors__author-name-container--is-multiple"> Arnauld Bertrand </div> </figure> </a> <p class="up-authors-and-contributors__author-title"> EY Global Government &amp; Public Sector Consulting Leader </p> </li> <li class="up-authors-and-contributors__author-link-container"> <a class="up-authors-and-contributors__author-link up-authors-and-contributors__analytics-author-link" aria-label="Julie McQueen" href="/en_sg/people/julie-mcqueen"> <figure class="up-authors-and-contributors__author-link-content"> <div class="up-authors-and-contributors__author-name-container up-authors-and-contributors__author-name-container--is-multiple"> Julie McQueen </div> </figure> </a> <p class="up-authors-and-contributors__author-title"> EY Global Government &amp; Infrastructure Lead Analyst - EY Knowledge </p> </li> </ul> </div> </div> <div class="displaymetadata aem-GridColumn aem-GridColumn--default--12"><div> <div class="up-display-metadata-utility"> <span class="up-display-metadata-utility__content"> 15 minute read </span> <span class="up-display-metadata-utility__content"> 16 Feb 2021 </span> </div> </div> </div> <div class="surfaceTags aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{&#34;surfaceTags-9c4c455213&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/surfaceTags&#34;,&#34;repo:modifyDate&#34;:&#34;2024-10-09T13:18:22Z&#34;}}" data-analytics-category="Surface Tags" class="up-surface-tags"> <span class="up-surface-tags__topic-title" data-analytics-label> Related topics </span> <div class="up-surface-tags__topic-items"> <div class="up-surface-tags__topic-items-item"> <a class="cmp-button" data-analytics-link-click href="/en_sg/insights/government-digital-innovation"> <span 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</div> </div> </div> </div> </div> <div class="parsys up-two-columns__right-container"><div class="container responsivegrid section"> <div id="container-f954f7fb83" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div id="container-cbfb678cd3" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--tablet-portrait--12 aem-Grid--mobile--12 aem-Grid--tablet-landscape--12 "> <div class="rich-text text aem-GridColumn--default--none aem-GridColumn--tablet-landscape--12 aem-GridColumn--tablet-portrait--none aem-GridColumn--offset--tablet-portrait--0 aem-GridColumn--offset--default--0 aem-GridColumn--offset--mobile--0 aem-GridColumn--tablet-portrait--12 aem-GridColumn--mobile--none aem-GridColumn aem-GridColumn--default--11 aem-GridColumn--tablet-landscape--none aem-GridColumn--offset--tablet-landscape--0 aem-GridColumn--mobile--12"><div data-cmp-data-layer="{&#34;rich-text-8688f6128e&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/rich-text&#34;,&#34;repo:modifyDate&#34;:&#34;2024-10-09T13:18:22Z&#34;,&#34;xdm:text&#34;:&#34;&lt;h4>&lt;span class=\&#34;copy-block\&#34;>The public sector has rapidly adopted digital technologies in recent years. Learn how governments can maintain this momentum.&lt;/span>&lt;/h4>\r\n&#34;}}" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <h4><span class="copy-block">The public sector has rapidly adopted digital technologies in recent years. Learn how governments can maintain this momentum.</span></h4> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read More </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read Less </button> </div> </div> <div class="separator cmp-separator--horizontal-rule aem-GridColumn--default--none aem-GridColumn--tablet-landscape--12 aem-GridColumn--tablet-portrait--none aem-GridColumn--offset--tablet-portrait--0 aem-GridColumn--offset--default--0 aem-GridColumn--offset--mobile--0 aem-GridColumn--tablet-portrait--12 aem-GridColumn--mobile--none aem-GridColumn aem-GridColumn--default--11 aem-GridColumn--tablet-landscape--none aem-GridColumn--offset--tablet-landscape--0 aem-GridColumn--mobile--12"> <div class="cmp-separator"> <hr class="cmp-separator__horizontal-rule"/> </div></div> <div class="rich-text text aem-GridColumn--default--none aem-GridColumn--tablet-landscape--12 aem-GridColumn--tablet-portrait--none aem-GridColumn--offset--tablet-portrait--0 aem-GridColumn--offset--default--0 aem-GridColumn--offset--mobile--0 aem-GridColumn--tablet-portrait--12 aem-GridColumn--mobile--none aem-GridColumn aem-GridColumn--default--11 aem-GridColumn--tablet-landscape--none aem-GridColumn--offset--tablet-landscape--0 aem-GridColumn--mobile--12"><div data-cmp-data-layer="{&#34;rich-text-5f5ce298b2&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/rich-text&#34;,&#34;repo:modifyDate&#34;:&#34;2024-10-09T13:18:22Z&#34;,&#34;xdm:text&#34;:&#34;&lt;p>&lt;span class=\&#34;copy-block\&#34;>&lt;b>In brief&lt;/b>&lt;/span>&lt;/p>\r\n&lt;ul>\r\n&lt;li>&lt;span class=\&#34;copy-block\&#34;>Despite advances during the COVID-19 pandemic, governments have some way to go to meet citizens’ expectations for digital service delivery.&lt;/span>&lt;/li>\r\n&lt;li>&lt;span class=\&#34;copy-block\&#34;>Concerted action is needed from the center of government, individual agencies and local authorities, and the wider societal ecosystem.&lt;/span>&lt;/li>\r\n&lt;li>&lt;span class=\&#34;copy-block\&#34;>We offer critical considerations and key actions that could help governments reframe their digital future.&lt;/span>&lt;/li>\r\n&lt;/ul>\r\n&#34;}}" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <p><span class="copy-block"><b>In brief</b></span></p> <ul><li><span class="copy-block">Despite advances during the COVID-19 pandemic, governments have some way to go to meet citizens’ expectations for digital service delivery.</span></li><li><span class="copy-block">Concerted action is needed from the center of government, individual agencies and local authorities, and the wider societal ecosystem.</span></li><li><span class="copy-block">We offer critical considerations and key actions that could help governments reframe their digital future.</span></li></ul> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read More </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read Less </button> </div> </div> <div class="separator cmp-separator--horizontal-rule aem-GridColumn--default--none aem-GridColumn--tablet-landscape--12 aem-GridColumn--tablet-portrait--none aem-GridColumn--offset--tablet-portrait--0 aem-GridColumn--offset--default--0 aem-GridColumn--offset--mobile--0 aem-GridColumn--tablet-portrait--12 aem-GridColumn--mobile--none aem-GridColumn aem-GridColumn--default--11 aem-GridColumn--tablet-landscape--none aem-GridColumn--offset--tablet-landscape--0 aem-GridColumn--mobile--12"> <div class="cmp-separator"> <hr class="cmp-separator__horizontal-rule"/> </div></div> <div class="rich-text text aem-GridColumn--default--none aem-GridColumn--tablet-landscape--12 aem-GridColumn--tablet-portrait--none aem-GridColumn--offset--tablet-portrait--0 aem-GridColumn--offset--default--0 aem-GridColumn--offset--mobile--0 aem-GridColumn--tablet-portrait--12 aem-GridColumn--mobile--none aem-GridColumn aem-GridColumn--default--11 aem-GridColumn--tablet-landscape--none aem-GridColumn--offset--tablet-landscape--0 aem-GridColumn--mobile--12"><div data-cmp-data-layer="{&#34;rich-text-dae3a431e8&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/rich-text&#34;,&#34;repo:modifyDate&#34;:&#34;2024-10-09T13:18:23Z&#34;,&#34;xdm:text&#34;:&#34;&lt;p>&lt;span class=\&#34;copy-block\&#34;>&lt;span class=\&#34;drop-cap\&#34;>T&lt;/span>he response by many governments to the COVID-19 pandemic demonstrated a previously untapped ability to innovate and deliver at speed when the urgency and political support is present.&lt;/span>&lt;/p>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>We saw a dramatic acceleration in digital service delivery and interactions with citizens across many areas of government, from health care and social services to education and justice. Under extreme pressure, many public departments and agencies seized the opportunity to stress test new digital solutions. The vital importance of digital transformation has been evident, as has the pivotal role of an effective, inclusive and accountable government.&lt;/span>&lt;/p>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>There is no turning back. The&amp;nbsp;EY Connected Citizen survey&amp;nbsp;reveals that the majority of people anticipate making more use of technology in their daily lives than if the pandemic had not happened. But it also shows that governments still have some way to go on their digital journey to meet citizens’ expectations for better service delivery.&lt;/span>&lt;/p>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Despite the progress made, the crisis will not see whole governments leap to higher levels of digital maturity overnight. Embedding these new technologies and working practices for the long term will require concerted action from three different groups: the center of government; individual agencies, departments and local government; and the wider societal ecosystem.&lt;/span>&lt;/p>\r\n&#34;}}" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <p><span class="copy-block"><span class="drop-cap">T</span>he response by many governments to the COVID-19 pandemic demonstrated a previously untapped ability to innovate and deliver at speed when the urgency and political support is present.</span></p> <p><span class="copy-block">We saw a dramatic acceleration in digital service delivery and interactions with citizens across many areas of government, from health care and social services to education and justice. Under extreme pressure, many public departments and agencies seized the opportunity to stress test new digital solutions. The vital importance of digital transformation has been evident, as has the pivotal role of an effective, inclusive and accountable government.</span></p> <p><span class="copy-block">There is no turning back. The EY Connected Citizen survey reveals that the majority of people anticipate making more use of technology in their daily lives than if the pandemic had not happened. But it also shows that governments still have some way to go on their digital journey to meet citizens’ expectations for better service delivery.</span></p> <p><span class="copy-block">Despite the progress made, the crisis will not see whole governments leap to higher levels of digital maturity overnight. Embedding these new technologies and working practices for the long term will require concerted action from three different groups: the center of government; individual agencies, departments and local government; and the wider societal ecosystem.</span></p> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read More </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read Less </button> </div> </div> <div class="resources aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--11 aem-GridColumn--offset--default--0"><div> <div class="up-resources__full-width" data-analytics-category="Button"> <h3 class="up-resources__full-width-title" data-analytics-label>Download the full report</h3> <div class="up-resources__full-width-button-container"> <a data-analytics-link-click data-analytics-action-label="ey-will-governments-return-to-the-past-or-nurture-a-digital-future" data-analytics-action-value="ey-will-governments-return-to-the-past-or-nurture-a-digital-future" data-resource-title="Download the full report" class="up-resources__full-width-button" href="/content/dam/ey-unified-site/ey-com/en-gl/insights/government-public-sector/documents/ey-will-governments-return-to-the-past-or-nurture-a-digital-future.pdf" target="_blank" title=" ey-will-governments-return-to-the-past-or-nurture-a-digital-future"><span class="up-resources__full-width-button-label">PDF</span> <span class="up-resources__full-width-button-size">(2 MB)</span> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div id="container-d89a7fd771" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--tablet-portrait--12 aem-Grid--mobile--12 aem-Grid--tablet-landscape--12 "> <div class="container responsivegrid theme-pale-grey cmp-container--theme-mid-grey cmp-container--background-color-e2e aem-GridColumn aem-GridColumn--default--12"> <div id="container-9f0b836e3b" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--tablet-landscape--12 "> <div class="chapter-breaker aem-GridColumn--tablet-landscape--12 aem-GridColumn aem-GridColumn--tablet-landscape--none aem-GridColumn--default--12 aem-GridColumn--offset--tablet-landscape--0"> <div class="up-chapter-breaker up-chapter-breaker--without-image up-chapter-breaker--rightleft up-chapter-breaker--article" id="chapter-breaker-112d1cee62"> <div class="up-chapter-breaker__img"> </div> <div class="up-chapter-breaker__gradient"></div> <div class="up-chapter-breaker__number-container"> <span class="up-chapter-breaker__number">1</span> </div> <div class="up-chapter-breaker__content-grid"> <div class="up-chapter-breaker__content"> <p class="up-chapter-breaker__label"> Chapter 1 </p> <h2 class="up-chapter-breaker__title">The center of government must create the right environment</h2> <p class="up-chapter-breaker__subtitle">Central government can set the enabling conditions for digital transformation.</p> </div> </div> </div> </div> </div> </div> </div> <div class="rich-text text aem-GridColumn--default--none aem-GridColumn--tablet-landscape--12 aem-GridColumn--tablet-portrait--none aem-GridColumn--offset--tablet-portrait--0 aem-GridColumn--offset--default--2 aem-GridColumn--offset--mobile--0 aem-GridColumn--tablet-portrait--12 aem-GridColumn--mobile--none aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--tablet-landscape--none aem-GridColumn--offset--tablet-landscape--0 aem-GridColumn--mobile--12"><div data-cmp-data-layer="{&#34;rich-text-0b2f9864e8&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/rich-text&#34;,&#34;repo:modifyDate&#34;:&#34;2024-10-09T13:18:23Z&#34;,&#34;xdm:text&#34;:&#34;&lt;p>&lt;span class=\&#34;copy-block\&#34;>The center of government must create the enabling environment for a thriving digital economy while also supporting individual government departments with their own transformation efforts. This requires a focus on five key areas: digital infrastructure, digital strategy, digital access, digital standards and digital talent.&lt;/span>&lt;/p>\r\n&lt;h4>&lt;span class=\&#34;copy-block\&#34;>Creating digital infrastructure and fostering inclusion&lt;/span>&lt;/h4>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>&lt;span style=\&#34;font-weight: 400;\&#34;>To promote the development of the digital state, a high-speed, reliable digital infrastructure is required. Advanced telecom networks – including enhanced 4G and 5G mobile networks – and data centers are the backbone of a digital economy.&amp;nbsp;&lt;/span>&lt;br>\r\n&lt;/span>&lt;/p>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Given the high development costs, government agencies are increasingly teaming up with private partners to put this infrastructure in place. The COVID-19 pandemic heightened the need for this investment, sharply increasing the demand for connectivity to underpin remote working, e-commerce and service delivery.&lt;br>\r\n&lt;/span>&lt;/p>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Infrastructure improvements must address urban-rural and economic divides to achieve inclusive digitalization. Governments can also help by providing devices (such as laptops and tablets) to get people online, backed up by support and training for individuals to improve digital literacy. But offline channels will remain vital to ensure all citizens retain equal access to public services.&lt;br>\r\n&lt;/span>&lt;/p>\r\n&lt;h4>&lt;span class=\&#34;copy-block\&#34;>Driving a national digital strategy&lt;br>\r\n&lt;/span>&lt;/h4>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>&lt;span style=\&#34;font-weight: 400;\&#34;>The center of government can formulate a national digital strategy detailing how it plans to deliver efficient and accessible public services while optimizing the citizen experience. Such strategies help to ensure that individual departments and agencies are focused on government-wide outcomes, enabled by interdepartmental collaboration and funding. Many countries have created a centralized digital service or transformation office to lead their efforts.&lt;/span>&lt;br>\r\n&lt;/span>&lt;/p>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>The center of government must also consider how to address the evolving cybersecurity threats that are transforming the risk environment and threatening the democratic process itself. A national strategy and dedicated entity can help to coordinate cybersecurity efforts across government, while collaboration with other actors will help create a more secure ecosystem.&lt;/span>&lt;/p>\r\n&lt;h3>&lt;span class=\&#34;copy-block\&#34;>Case study: Malta’s AI transformation&lt;/span>&lt;/h3>\r\n&lt;p>&lt;span style=\&#34;font-weight: normal;\&#34;>&lt;span class=\&#34;copy-block\&#34;>The Government of Malta introduced a pioneering national AI strategy with the help of EY. The strategy positions Malta as the Ultimate AI Launchpad for local and foreign companies to develop, prototype, test and then scale AI solutions. The program will create use cases and prototypes for AI to be incorporated across each area of government and the public administration. Six pilot projects have been initiated spanning intelligent traffic management, healthcare, education, customer service, tourism and energy management. The program will also identify private sector industries that can benefit from new technologies and explore policies to stimulate AI investment and adoption, strengthening the education system to attract AI researchers and equip all higher education students with AI skills, as well as creating a national certification framework for ethical and trustworthy AI.&lt;/span>&lt;/span>&lt;/p>\r\n&lt;h4>&lt;span class=\&#34;copy-block\&#34;>Facilitating seamless digital access to services&lt;/span>&lt;/h4>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>The center of government plays a crucial role in breaking down silos and achieving interoperability of different systems, databases and registers to provide one-stop access to public services. Common IT platforms should be configured to slot into the services of any agency, providing a range of applications and services such as identity management, payments, messaging and notifications.&lt;/span>&lt;/p>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Government must also create the means for citizens to access services through secure digital user identification and authentication systems. Different countries deploy different credentials to authenticate individuals, including unique ID numbers, mobile IDs, e-ID cards and digital identity certificates&amp;nbsp;that enable parties to sign legal documents electronically. The sophistication of these ID systems is constantly evolving, as new technologies (such as facial recognition), regulations and standards come into play.&lt;/span>&lt;/p>\r\n&lt;h4>&lt;span class=\&#34;copy-block\&#34;>Setting and enforcing digital policies, regulations and standards&lt;/span>&lt;/h4>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>The center of government must set and enforce appropriate laws, regulations, policies, guidelines and standards that allow innovation to flourish, while managing potential risks in the deployment and application of technologies. They must also be ready to adapt regulation, when needed, to take account of changing circumstances.&lt;/span>&lt;/p>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Common standards for interoperability need to be set and enforced to enable data sharing across organizations. Many governments are strengthening regulations on the use of individuals’ personal data to protect their privacy and give them more control over the way it is used.&amp;nbsp;&lt;/span>&lt;/p>\r\n&lt;h4>&lt;span class=\&#34;copy-block\&#34;>Securing the right digital knowledge and talent&lt;/span>&lt;/h4>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Intergovernmental collaboration and the exchange of knowledge and expertise across national borders is vital, as we have seen during the pandemic. The Digital Nations (formerly D9 group of nations) – the UK, Estonia, South Korea, Israel, New Zealand, Canada, Uruguay, Mexico and Portugal – meet regularly to disseminate best practice and develop solutions to common stumbling blocks.&lt;/span>&lt;/p>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>The public sector must be able to compete with the private sector to recruit, train and retain the best talent. The center of government can help prepare the workforce for the digital age by building core technical skills such as software development and systems architecture, as well as new skills such as data science. As governments gradually build a more dynamic environment, they will attract younger workers and millennials in search of roles where they can make a difference to society.&lt;/span>&lt;/p>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Digital transformation also has wider implications for the future of work in general, and central governments need to consider the impact of automation on society, equality and employment. They should focus on developing the skills of the wider population to maintain employment opportunities.&lt;/span>&lt;/p>\r\n&#34;}}" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <p><span class="copy-block">The center of government must create the enabling environment for a thriving digital economy while also supporting individual government departments with their own transformation efforts. This requires a focus on five key areas: digital infrastructure, digital strategy, digital access, digital standards and digital talent.</span></p> <h4><span class="copy-block">Creating digital infrastructure and fostering inclusion</span></h4> <p><span class="copy-block"><span style=" font-weight: 400; ">To promote the development of the digital state, a high-speed, reliable digital infrastructure is required. Advanced telecom networks – including enhanced 4G and 5G mobile networks – and data centers are the backbone of a digital economy. </span><br /> </span></p> <p><span class="copy-block">Given the high development costs, government agencies are increasingly teaming up with private partners to put this infrastructure in place. The COVID-19 pandemic heightened the need for this investment, sharply increasing the demand for connectivity to underpin remote working, e-commerce and service delivery.<br /> </span></p> <p><span class="copy-block">Infrastructure improvements must address urban-rural and economic divides to achieve inclusive digitalization. Governments can also help by providing devices (such as laptops and tablets) to get people online, backed up by support and training for individuals to improve digital literacy. But offline channels will remain vital to ensure all citizens retain equal access to public services.<br /> </span></p> <h4><span class="copy-block">Driving a national digital strategy<br /> </span></h4> <p><span class="copy-block"><span style=" font-weight: 400; ">The center of government can formulate a national digital strategy detailing how it plans to deliver efficient and accessible public services while optimizing the citizen experience. Such strategies help to ensure that individual departments and agencies are focused on government-wide outcomes, enabled by interdepartmental collaboration and funding. Many countries have created a centralized digital service or transformation office to lead their efforts.</span><br /> </span></p> <p><span class="copy-block">The center of government must also consider how to address the evolving cybersecurity threats that are transforming the risk environment and threatening the democratic process itself. A national strategy and dedicated entity can help to coordinate cybersecurity efforts across government, while collaboration with other actors will help create a more secure ecosystem.</span></p> <h3><span class="copy-block">Case study: Malta’s AI transformation</span></h3> <p><span style=" font-weight: normal; "><span class="copy-block">The Government of Malta introduced a pioneering national AI strategy with the help of EY. The strategy positions Malta as the Ultimate AI Launchpad for local and foreign companies to develop, prototype, test and then scale AI solutions. The program will create use cases and prototypes for AI to be incorporated across each area of government and the public administration. Six pilot projects have been initiated spanning intelligent traffic management, healthcare, education, customer service, tourism and energy management. The program will also identify private sector industries that can benefit from new technologies and explore policies to stimulate AI investment and adoption, strengthening the education system to attract AI researchers and equip all higher education students with AI skills, as well as creating a national certification framework for ethical and trustworthy AI.</span></span></p> <h4><span class="copy-block">Facilitating seamless digital access to services</span></h4> <p><span class="copy-block">The center of government plays a crucial role in breaking down silos and achieving interoperability of different systems, databases and registers to provide one-stop access to public services. Common IT platforms should be configured to slot into the services of any agency, providing a range of applications and services such as identity management, payments, messaging and notifications.</span></p> <p><span class="copy-block">Government must also create the means for citizens to access services through secure digital user identification and authentication systems. Different countries deploy different credentials to authenticate individuals, including unique ID numbers, mobile IDs, e-ID cards and digital identity certificates that enable parties to sign legal documents electronically. The sophistication of these ID systems is constantly evolving, as new technologies (such as facial recognition), regulations and standards come into play.</span></p> <h4><span class="copy-block">Setting and enforcing digital policies, regulations and standards</span></h4> <p><span class="copy-block">The center of government must set and enforce appropriate laws, regulations, policies, guidelines and standards that allow innovation to flourish, while managing potential risks in the deployment and application of technologies. They must also be ready to adapt regulation, when needed, to take account of changing circumstances.</span></p> <p><span class="copy-block">Common standards for interoperability need to be set and enforced to enable data sharing across organizations. Many governments are strengthening regulations on the use of individuals’ personal data to protect their privacy and give them more control over the way it is used. </span></p> <h4><span class="copy-block">Securing the right digital knowledge and talent</span></h4> <p><span class="copy-block">Intergovernmental collaboration and the exchange of knowledge and expertise across national borders is vital, as we have seen during the pandemic. The Digital Nations (formerly D9 group of nations) – the UK, Estonia, South Korea, Israel, New Zealand, Canada, Uruguay, Mexico and Portugal – meet regularly to disseminate best practice and develop solutions to common stumbling blocks.</span></p> <p><span class="copy-block">The public sector must be able to compete with the private sector to recruit, train and retain the best talent. The center of government can help prepare the workforce for the digital age by building core technical skills such as software development and systems architecture, as well as new skills such as data science. As governments gradually build a more dynamic environment, they will attract younger workers and millennials in search of roles where they can make a difference to society.</span></p> <p><span class="copy-block">Digital transformation also has wider implications for the future of work in general, and central governments need to consider the impact of automation on society, equality and employment. They should focus on developing the skills of the wider population to maintain employment opportunities.</span></p> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read More </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read Less </button> </div> </div> </div> </div> </div> </div> </div> </div> <div class="container responsivegrid theme-pale-grey cmp-container--theme-mid-grey cmp-container--background-color-e2e aem-GridColumn aem-GridColumn--default--12"> <div id="container-2bee68b85d" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="chapter-breaker aem-GridColumn aem-GridColumn--default--12"> <div class="up-chapter-breaker up-chapter-breaker--without-image up-chapter-breaker--rightleft up-chapter-breaker--article" id="chapter-breaker-aa4164e8cd"> <div class="up-chapter-breaker__img"> </div> <div class="up-chapter-breaker__gradient"></div> <div class="up-chapter-breaker__number-container"> <span class="up-chapter-breaker__number">2</span> </div> <div class="up-chapter-breaker__content-grid"> <div class="up-chapter-breaker__content"> <p class="up-chapter-breaker__label"> Chapter 2 </p> <h2 class="up-chapter-breaker__title">Agencies and local government must drive the transformation</h2> <p class="up-chapter-breaker__subtitle">Here are 10 key considerations for government agencies and departments embarking on a digital transformation.</p> </div> </div> </div> </div> </div> </div> </div> <div class="rich-text text aem-GridColumn--default--none aem-GridColumn--tablet-landscape--12 aem-GridColumn--tablet-portrait--none aem-GridColumn--offset--tablet-portrait--0 aem-GridColumn--offset--default--2 aem-GridColumn--offset--mobile--0 aem-GridColumn--tablet-portrait--12 aem-GridColumn--mobile--none aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--tablet-landscape--none aem-GridColumn--offset--tablet-landscape--0 aem-GridColumn--mobile--12"><div data-cmp-data-layer="{&#34;rich-text-0e2c8fc5ba&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/rich-text&#34;,&#34;repo:modifyDate&#34;:&#34;2024-10-09T13:18:23Z&#34;,&#34;xdm:text&#34;:&#34;&lt;p>&lt;span class=\&#34;copy-block\&#34;>Individual government agencies and departments are responsible for driving digital transformation within their own organizations. The following 10 actions will be critical considerations.&amp;nbsp;&lt;/span>&lt;/p>\r\n&lt;h5>&lt;span class=\&#34;copy-block\&#34;>1. Align digital plans with overall vision and purpose&lt;br>\r\n&lt;/span>&lt;/h5>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Start by considering the organization’s core purpose. Create a&amp;nbsp;vision of desired outcomes around which all senior stakeholders can align, then assess the role that digital technologies can play. Some organizations start by analyzing their biggest challenges, which enables them to identify and prioritize projects for early digitalization. A recent EY survey, for example, revealed that almost two-thirds of respondents have increased their use of digital and data solutions in response to COVID-19 challenges.&lt;/span>&lt;/p>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Develop a digital&amp;nbsp;strategy and implementation plan to translate the vision into reality. The strategy must permeate the entire organization to break down organizational siloes and hierarchies, and promote cross-departmental – and external – collaboration.&lt;/span>&lt;/p>\r\n&lt;h5>&lt;span class=\&#34;copy-block\&#34;>2. Gain support from senior leaders&lt;/span>&lt;/h5>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Appoint a senior internal sponsor to give the digital transformation team a strong mandate for change, as well as visible support. This sponsor should be a skilled and charismatic individual who understands the transformation benefits and can lead the transition. However, effective leaders are essential at all levels in order to empower others and involve the whole organization in the transformation effort.&lt;/span>&lt;/p>\r\n&lt;h5>&lt;span class=\&#34;copy-block\&#34;>3. Create appropriate organizational and governance structures&lt;/span>&lt;/h5>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Be prepared to create new entities that are specifically designed for the task in hand. These entities may be responsible for driving the entire digital transformation process, or they may deliver or facilitate particular elements. In some cases, they operate as a centralized unit, with staff working on projects across the wider organization. Others have adopted a decentralized approach, with staff integrated into, or co-located with, specific departments.&lt;/span>&lt;/p>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Put in place adaptable governance frameworks that help break down departmental or functional siloes to ensure the organization works in harmony throughout the journey. The most effective programs involve senior stakeholders from across the organization who can provide program direction, oversight and shared accountability.&lt;/span>&lt;/p>\r\n&lt;h5>&lt;span class=\&#34;copy-block\&#34;>4. Design better citizen experiences&lt;/span>&lt;/h5>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Reshape the organization, roles and skills to provide a citizen-centric approach. Use design thinking and customer experience labs to help build services around real user needs and life events. Identify every technology, process, capability and transition needed to digitize the entire citizen journey and make each touchpoint better, faster and more efficient.&lt;/span>&lt;/p>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Coordinate resources across multiple departments to create a single view of the citizen and deliver a seamless experience. The most progressive governments will move toward more proactive, and even predictive, service delivery through extensive capture of citizen data.&lt;/span>&lt;/p>\r\n&lt;h3>&lt;span class=\&#34;copy-block\&#34;>Case study: Helping those most at risk from COVID-19&lt;/span>&lt;/h3>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>EY partnered with Xantura to support Barking and Dagenham Council in collating and analyzing data to help identify which of its residents were most at risk from COVID-19. EY developed an interactive dashboard that integrates data drawn from five core service areas: housing, schools, revenues and benefits, adults’ services and children’s services, to pinpoint the most vulnerable individuals. Built-in case management functionality then helped enable cases to be assigned to teams and interventions to be tracked.&lt;/span>&lt;/p>\r\n&#34;}}" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <p><span class="copy-block">Individual government agencies and departments are responsible for driving digital transformation within their own organizations. The following 10 actions will be critical considerations. </span></p> <h5><span class="copy-block">1. Align digital plans with overall vision and purpose<br /> </span></h5> <p><span class="copy-block">Start by considering the organization’s core purpose. Create a vision of desired outcomes around which all senior stakeholders can align, then assess the role that digital technologies can play. Some organizations start by analyzing their biggest challenges, which enables them to identify and prioritize projects for early digitalization. A recent EY survey, for example, revealed that almost two-thirds of respondents have increased their use of digital and data solutions in response to COVID-19 challenges.</span></p> <p><span class="copy-block">Develop a digital strategy and implementation plan to translate the vision into reality. The strategy must permeate the entire organization to break down organizational siloes and hierarchies, and promote cross-departmental – and external – collaboration.</span></p> <h5><span class="copy-block">2. Gain support from senior leaders</span></h5> <p><span class="copy-block">Appoint a senior internal sponsor to give the digital transformation team a strong mandate for change, as well as visible support. This sponsor should be a skilled and charismatic individual who understands the transformation benefits and can lead the transition. However, effective leaders are essential at all levels in order to empower others and involve the whole organization in the transformation effort.</span></p> <h5><span class="copy-block">3. Create appropriate organizational and governance structures</span></h5> <p><span class="copy-block">Be prepared to create new entities that are specifically designed for the task in hand. These entities may be responsible for driving the entire digital transformation process, or they may deliver or facilitate particular elements. In some cases, they operate as a centralized unit, with staff working on projects across the wider organization. Others have adopted a decentralized approach, with staff integrated into, or co-located with, specific departments.</span></p> <p><span class="copy-block">Put in place adaptable governance frameworks that help break down departmental or functional siloes to ensure the organization works in harmony throughout the journey. The most effective programs involve senior stakeholders from across the organization who can provide program direction, oversight and shared accountability.</span></p> <h5><span class="copy-block">4. Design better citizen experiences</span></h5> <p><span class="copy-block">Reshape the organization, roles and skills to provide a citizen-centric approach. Use design thinking and customer experience labs to help build services around real user needs and life events. Identify every technology, process, capability and transition needed to digitize the entire citizen journey and make each touchpoint better, faster and more efficient.</span></p> <p><span class="copy-block">Coordinate resources across multiple departments to create a single view of the citizen and deliver a seamless experience. The most progressive governments will move toward more proactive, and even predictive, service delivery through extensive capture of citizen data.</span></p> <h3><span class="copy-block">Case study: Helping those most at risk from COVID-19</span></h3> <p><span class="copy-block">EY partnered with Xantura to support Barking and Dagenham Council in collating and analyzing data to help identify which of its residents were most at risk from COVID-19. EY developed an interactive dashboard that integrates data drawn from five core service areas: housing, schools, revenues and benefits, adults’ services and children’s services, to pinpoint the most vulnerable individuals. Built-in case management functionality then helped enable cases to be assigned to teams and interventions to be tracked.</span></p> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read More </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read Less </button> </div> </div> <div class="rich-text text aem-GridColumn--default--none aem-GridColumn--tablet-landscape--12 aem-GridColumn--tablet-portrait--none aem-GridColumn--offset--tablet-portrait--0 aem-GridColumn--offset--default--2 aem-GridColumn--offset--mobile--0 aem-GridColumn--tablet-portrait--12 aem-GridColumn--mobile--none aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--tablet-landscape--none aem-GridColumn--offset--tablet-landscape--0 aem-GridColumn--mobile--12"><div data-cmp-data-layer="{&#34;rich-text-b8dda316d4&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/rich-text&#34;,&#34;repo:modifyDate&#34;:&#34;2024-10-09T13:18:23Z&#34;,&#34;xdm:text&#34;:&#34;&lt;h5>&lt;span class=\&#34;copy-block\&#34;>5. Adapt culture and working practices&lt;/span>&lt;/h5>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Gain employee buy-in by communicating the case for change and the anticipated benefits. Consider using measures such as formal change management programs that help to disseminate digital initiatives.&lt;/span>&lt;/p>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Ensure decision-making is transparent, and encourage employees’ active involvement in planning, designing solutions and guiding implementation. We have seen how quickly workforces got to grips with remote working during the pandemic, but it is important to allow people sufficient time and space to adapt: for instance, by rethinking workflows and providing training in new digital tools.&lt;/span>&lt;/p>\r\n&lt;h3>&lt;span class=\&#34;copy-block\&#34;>Case study: Facilitating a rapid shift to remote working&lt;/span>&lt;/h3>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>The Australian Government launched an AU$130b stimulus package to protect jobs and help businesses stay afloat during the pandemic. Two of its agencies, Services Australia and the Australian Taxation Office, were tasked with administering the aid, but were overwhelmed with demand while also having to shift their staff to remote working. EY facilitated a rapid transition and helped to onboard 12,000 additional staff. Under the new model, information sharing and collaboration have actually improved.&lt;/span>&lt;/p>\r\n&#34;}}" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <h5><span class="copy-block">5. Adapt culture and working practices</span></h5> <p><span class="copy-block">Gain employee buy-in by communicating the case for change and the anticipated benefits. Consider using measures such as formal change management programs that help to disseminate digital initiatives.</span></p> <p><span class="copy-block">Ensure decision-making is transparent, and encourage employees’ active involvement in planning, designing solutions and guiding implementation. We have seen how quickly workforces got to grips with remote working during the pandemic, but it is important to allow people sufficient time and space to adapt: for instance, by rethinking workflows and providing training in new digital tools.</span></p> <h3><span class="copy-block">Case study: Facilitating a rapid shift to remote working</span></h3> <p><span class="copy-block">The Australian Government launched an AU$130b stimulus package to protect jobs and help businesses stay afloat during the pandemic. Two of its agencies, Services Australia and the Australian Taxation Office, were tasked with administering the aid, but were overwhelmed with demand while also having to shift their staff to remote working. EY facilitated a rapid transition and helped to onboard 12,000 additional staff. Under the new model, information sharing and collaboration have actually improved.</span></p> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read More </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read Less </button> </div> </div> <div class="rich-text text aem-GridColumn--default--none aem-GridColumn--tablet-landscape--12 aem-GridColumn--tablet-portrait--none aem-GridColumn--offset--tablet-portrait--0 aem-GridColumn--offset--default--2 aem-GridColumn--offset--mobile--0 aem-GridColumn--tablet-portrait--12 aem-GridColumn--mobile--none aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--tablet-landscape--none aem-GridColumn--offset--tablet-landscape--0 aem-GridColumn--mobile--12"><div data-cmp-data-layer="{&#34;rich-text-982e3af33d&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/rich-text&#34;,&#34;repo:modifyDate&#34;:&#34;2024-10-09T13:18:23Z&#34;,&#34;xdm:text&#34;:&#34;&lt;h5>&lt;span class=\&#34;copy-block\&#34;>6. Optimize IT architecture and processes&lt;/span>&lt;/h5>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Create a more flexible IT infrastructure, based on a service-oriented architecture, that enables interoperability and information sharing. This approach is both cheaper and more flexible, allowing systems to be reconfigured to meet evolving requirements.&lt;/span>&lt;/p>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Integrate disparate legacy systems to provide a single view of the citizen. Application programming interfaces (APIs) provide a possible solution to managing information exchange across numerous systems. By incorporating newer technologies such as chatbots, APIs can also help citizens to self-serve.&lt;/span>&lt;/p>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Accelerate adoption of cloud technologies, which can play a critical role in enabling the rapid transition to remote working and scaling up government services to meet surging demand.&lt;/span>&lt;/p>\r\n&lt;h5>&lt;span class=\&#34;copy-block\&#34;>7. Adopt an agile approach to delivery&lt;/span>&lt;/h5>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Many governments have successfully used prototyping and piloting during the pandemic to create solutions within days. Going forward, an agile approach, combined with continuous delivery, can improve project delivery timeframes and realize value sooner.&lt;/span>&lt;/p>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Divide a multiyear complex program into shorter iterations, enabling adjustments to be made along the way if required. Launch new solutions by piloting in one particular area to test the concept with a lower level of initial investment.&lt;/span>&lt;/p>\r\n&lt;h5>&lt;span class=\&#34;copy-block\&#34;>8. Build digital skills and capabilities&lt;/span>&lt;/h5>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Invest in dedicated teams of skilled digital and technology professionals to deliver on the digital strategy. Build capabilities in areas such as emerging technologies, digital marketing, user-centered design, data analytics and information security. Provide well-defined career paths – digital specialists may be a new breed of talent for the organization.&lt;/span>&lt;/p>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Consider design labs and innovation centers, with a focus on design thinking, citizen journey mapping and idea prototyping, as a nexus for rapid capability development.&lt;/span>&lt;/p>\r\n&lt;h5>&lt;span class=\&#34;copy-block\&#34;>9. Encourage innovation and experimentation&lt;/span>&lt;/h5>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Encourage an innovation-oriented and entrepreneurial culture, and empower staff at all levels to challenge the status quo and suggest new ideas. Use incentives such as reward and recognition programs to instill a focus on better outcomes for citizens.&lt;/span>&lt;/p>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Cultivate an experimental culture with internal hackathons or skunkworks, where small, loosely structured groups work on radical new projects – again, something that has proved its worth during the COVID-19 crisis. Consider providing incubation and funding support to operationalize innovative ideas and concepts.&lt;/span>&lt;/p>\r\n&lt;h5>&lt;span class=\&#34;copy-block\&#34;>10. Monitor and evaluate progress&lt;/span>&lt;/h5>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Within the digital strategy, set realistic milestones and timelines for the transformation program and develop tangible performance measures to demonstrate both short- and long-term results. Gather performance data on a regular basis to provide insights that can influence further planning and decision-making.&lt;/span>&lt;/p>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Share performance data with citizens, and monitor their perceptions and satisfaction by investing in experience-measurement tools. This type of tool will also, in time, help to improve services and reinforce public trust.&lt;/span>&lt;/p>\r\n&#34;}}" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <h5><span class="copy-block">6. Optimize IT architecture and processes</span></h5> <p><span class="copy-block">Create a more flexible IT infrastructure, based on a service-oriented architecture, that enables interoperability and information sharing. This approach is both cheaper and more flexible, allowing systems to be reconfigured to meet evolving requirements.</span></p> <p><span class="copy-block">Integrate disparate legacy systems to provide a single view of the citizen. Application programming interfaces (APIs) provide a possible solution to managing information exchange across numerous systems. By incorporating newer technologies such as chatbots, APIs can also help citizens to self-serve.</span></p> <p><span class="copy-block">Accelerate adoption of cloud technologies, which can play a critical role in enabling the rapid transition to remote working and scaling up government services to meet surging demand.</span></p> <h5><span class="copy-block">7. Adopt an agile approach to delivery</span></h5> <p><span class="copy-block">Many governments have successfully used prototyping and piloting during the pandemic to create solutions within days. Going forward, an agile approach, combined with continuous delivery, can improve project delivery timeframes and realize value sooner.</span></p> <p><span class="copy-block">Divide a multiyear complex program into shorter iterations, enabling adjustments to be made along the way if required. Launch new solutions by piloting in one particular area to test the concept with a lower level of initial investment.</span></p> <h5><span class="copy-block">8. Build digital skills and capabilities</span></h5> <p><span class="copy-block">Invest in dedicated teams of skilled digital and technology professionals to deliver on the digital strategy. Build capabilities in areas such as emerging technologies, digital marketing, user-centered design, data analytics and information security. Provide well-defined career paths – digital specialists may be a new breed of talent for the organization.</span></p> <p><span class="copy-block">Consider design labs and innovation centers, with a focus on design thinking, citizen journey mapping and idea prototyping, as a nexus for rapid capability development.</span></p> <h5><span class="copy-block">9. Encourage innovation and experimentation</span></h5> <p><span class="copy-block">Encourage an innovation-oriented and entrepreneurial culture, and empower staff at all levels to challenge the status quo and suggest new ideas. Use incentives such as reward and recognition programs to instill a focus on better outcomes for citizens.</span></p> <p><span class="copy-block">Cultivate an experimental culture with internal hackathons or skunkworks, where small, loosely structured groups work on radical new projects – again, something that has proved its worth during the COVID-19 crisis. Consider providing incubation and funding support to operationalize innovative ideas and concepts.</span></p> <h5><span class="copy-block">10. Monitor and evaluate progress</span></h5> <p><span class="copy-block">Within the digital strategy, set realistic milestones and timelines for the transformation program and develop tangible performance measures to demonstrate both short- and long-term results. Gather performance data on a regular basis to provide insights that can influence further planning and decision-making.</span></p> <p><span class="copy-block">Share performance data with citizens, and monitor their perceptions and satisfaction by investing in experience-measurement tools. This type of tool will also, in time, help to improve services and reinforce public trust.</span></p> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read More </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read Less </button> </div> </div> <div class="container responsivegrid theme-pale-grey cmp-container--theme-mid-grey cmp-container--background-color-e2e aem-GridColumn aem-GridColumn--default--12"> <div id="container-a756d10c14" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="chapter-breaker aem-GridColumn aem-GridColumn--default--12"> <div class="up-chapter-breaker up-chapter-breaker--without-image up-chapter-breaker--rightleft up-chapter-breaker--article" id="chapter-breaker-fa4fcc58a9"> <div class="up-chapter-breaker__img"> </div> <div class="up-chapter-breaker__gradient"></div> <div class="up-chapter-breaker__number-container"> <span class="up-chapter-breaker__number">3</span> </div> <div class="up-chapter-breaker__content-grid"> <div class="up-chapter-breaker__content"> <p class="up-chapter-breaker__label"> Chapter 3 </p> <h2 class="up-chapter-breaker__title">The wider ecosystem must be a source of innovation and partnership</h2> <p class="up-chapter-breaker__subtitle">We advocate six key areas of interaction with the wider ecosystem.</p> </div> </div> </div> </div> </div> </div> </div> <div class="rich-text text aem-GridColumn--default--none aem-GridColumn--tablet-landscape--12 aem-GridColumn--tablet-portrait--none aem-GridColumn--offset--tablet-portrait--0 aem-GridColumn--offset--default--2 aem-GridColumn--offset--mobile--0 aem-GridColumn--tablet-portrait--12 aem-GridColumn--mobile--none aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--tablet-landscape--none aem-GridColumn--offset--tablet-landscape--0 aem-GridColumn--mobile--12"><div data-cmp-data-layer="{&#34;rich-text-cc59f21fc9&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/rich-text&#34;,&#34;repo:modifyDate&#34;:&#34;2024-10-09T13:18:24Z&#34;,&#34;xdm:text&#34;:&#34;&lt;p>&lt;span class=\&#34;copy-block\&#34; style=\&#34;font-weight: normal;\&#34;>The knowledge and resources of the wider ecosystem, including start-ups, SMEs, entrepreneurs, academia, civil society and citizens themselves, are a powerful source of innovative digital solutions to public policy challenges. Since the public purse will be even more constrained post-pandemic, these partnerships will be essential to help finance governments’ capacity for service improvement. We advocate six key actions :&lt;/span>&lt;br>\r\n&lt;/p>\r\n&lt;h5>&lt;span class=\&#34;copy-block\&#34;>1. Consult with stakeholders on new service design&lt;/span>&lt;/h5>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>In some cases, the launch of new government digital products and services relies on the participation or contribution of partners, end users or other external stakeholders. Successful digital transformation teams carry out genuine consultations to get the buy-in of these partners, which may be vital to the viability of the digital program.&lt;/span>&lt;/p>\r\n&lt;h5>&lt;span class=\&#34;copy-block\&#34;>2. Participate in innovation networks&lt;/span>&lt;/h5>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Governments can foster innovation by building or participating in cross-sector networks that bring together all interested parties. Through effective collaboration, they can co-develop solutions to strengthen competitiveness, improve economic outcomes and raise living standards. This symbiotic relationship benefits the private and third sectors through public funding, R&amp;amp;D investment and policies that make it easier to operate, while at the same time giving governments access to new technologies, digital talent and innovative cross-sector solutions.&amp;nbsp;&lt;/span>&lt;/p>\r\n&lt;h5>&lt;span class=\&#34;copy-block\&#34;>3. Adopt new business models and ‘GovTech’ solutions&lt;/span>&lt;/h5>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Governments are increasingly looking to harness emerging and disruptive technology solutions to improve the efficiency and effectiveness of public services. The fast-growing “GovTech” market provides opportunities for creative new digital solutions across the entire public sector value chain, from policy-making through to service delivery. Through the pandemic, for example, governments have partnered with HealthTech and EdTech providers to source rapid solutions.&lt;/span>&lt;/p>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Government agencies are also partnering or contracting with third parties to harness new technology-enabled business models that provide both the innovation required to transform existing services and the cost savings to make it viable. During the pandemic, a broader range of organizations have offered support to governments, with digital “match-making” platforms helping to efficiently connect supply and demand.&amp;nbsp;&lt;/span>&lt;/p>\r\n&lt;h3>&lt;span class=\&#34;copy-block\&#34;>Case study: EY app helps manage surges in demand for support&lt;/span>&lt;/h3>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Providing financial relief to citizens and local businesses has been at the center of most government’s response strategies. In multiple Florida counties, officials turned to EY for help with the efficient disbursement of public funds. The EY app provided an intuitive and secure user interface, together with safeguards for personal data and a toll-free number connected to a call center staffed by EY professionals. The counties were able to manage surges in demand, thanks to prompt application processing and real-time reporting.&lt;/span>&lt;/p>\r\n&lt;h5>&lt;span class=\&#34;copy-block\&#34;>&lt;br>\r\n4. Modernize procurement practices&lt;/span>&lt;/h5>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Some governments are creating digital marketplaces and adopting new procurement practices, which offer several benefits. These new mechanisms diversify the digital supplier base by reducing reliance on larger contractors, enable governments to negotiate better contract terms and improve value for money, and foster innovative solutions from nontraditional suppliers, such as SMEs and start-ups.&lt;/span>&lt;/p>\r\n&lt;h5>&lt;span class=\&#34;copy-block\&#34;>5. Build data exchange platforms&lt;/span>&lt;/h5>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Governments and public authorities across the world are launching open data initiatives and setting up data exchange platforms. The focus is on making data widely available to third parties, including citizens, to help develop new solutions to complex problems, and to become more transparent and accountable. It is also helping to improve service delivery across a range of areas, such as education, health, environment, social protection and finance.&lt;/span>&lt;/p>\r\n&lt;h5>&lt;span class=\&#34;copy-block\&#34;>6. Engage citizens in co-production&lt;/span>&lt;/h5>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Citizens have a major role to play as a source of fresh ideas to reinvigorate the public sector. Many governments have created digital platforms for public consultation on government policies and budget priorities, giving citizens more of a say in the day-to-day decisions that affect their lives.&lt;/span>&lt;/p>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>The most innovative governments actively engage citizens in the ongoing co-production of policies and services. Policy labs are springing up around the world to capture citizens’ contributions to policy-making in areas as diverse as education, health and justice. Hackathons have been widely used during the pandemic to engage a wide range of stakeholders, including citizens, in devising solutions to urgent challenges. And governments have harnessed the skills and knowledge of citizen volunteers to help in the pandemic response and build resilience.&lt;/span>&lt;/p>\r\n&lt;h4>&lt;span class=\&#34;copy-block\&#34;>The way ahead&lt;/span>&lt;/h4>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Although COVID-19 has had a devastating impact on lives and livelihoods, it has also acted as a disruptive force and proven the benefits of long-term transformation. Nevertheless, we cannot take it for granted that new ways of working will naturally continue after the crisis has passed; rather, they will need deliberate nurturing and investment. Governments can and must seize this moment to absorb the lessons learned, determine how operational models can be remade to provide citizens with the services they want and need in the future, and improve resilience to the next inevitable global shock – whatever form that may take.&lt;/span>&lt;/p>\r\n&#34;}}" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <p><span class="copy-block" style=" font-weight: normal; ">The knowledge and resources of the wider ecosystem, including start-ups, SMEs, entrepreneurs, academia, civil society and citizens themselves, are a powerful source of innovative digital solutions to public policy challenges. Since the public purse will be even more constrained post-pandemic, these partnerships will be essential to help finance governments’ capacity for service improvement. We advocate six key actions :</span><br /> </p> <h5><span class="copy-block">1. Consult with stakeholders on new service design</span></h5> <p><span class="copy-block">In some cases, the launch of new government digital products and services relies on the participation or contribution of partners, end users or other external stakeholders. Successful digital transformation teams carry out genuine consultations to get the buy-in of these partners, which may be vital to the viability of the digital program.</span></p> <h5><span class="copy-block">2. Participate in innovation networks</span></h5> <p><span class="copy-block">Governments can foster innovation by building or participating in cross-sector networks that bring together all interested parties. Through effective collaboration, they can co-develop solutions to strengthen competitiveness, improve economic outcomes and raise living standards. This symbiotic relationship benefits the private and third sectors through public funding, R&amp;D investment and policies that make it easier to operate, while at the same time giving governments access to new technologies, digital talent and innovative cross-sector solutions. </span></p> <h5><span class="copy-block">3. Adopt new business models and ‘GovTech’ solutions</span></h5> <p><span class="copy-block">Governments are increasingly looking to harness emerging and disruptive technology solutions to improve the efficiency and effectiveness of public services. The fast-growing “GovTech” market provides opportunities for creative new digital solutions across the entire public sector value chain, from policy-making through to service delivery. Through the pandemic, for example, governments have partnered with HealthTech and EdTech providers to source rapid solutions.</span></p> <p><span class="copy-block">Government agencies are also partnering or contracting with third parties to harness new technology-enabled business models that provide both the innovation required to transform existing services and the cost savings to make it viable. During the pandemic, a broader range of organizations have offered support to governments, with digital “match-making” platforms helping to efficiently connect supply and demand. </span></p> <h3><span class="copy-block">Case study: EY app helps manage surges in demand for support</span></h3> <p><span class="copy-block">Providing financial relief to citizens and local businesses has been at the center of most government’s response strategies. In multiple Florida counties, officials turned to EY for help with the efficient disbursement of public funds. The EY app provided an intuitive and secure user interface, together with safeguards for personal data and a toll-free number connected to a call center staffed by EY professionals. The counties were able to manage surges in demand, thanks to prompt application processing and real-time reporting.</span></p> <h5><span class="copy-block"><br /> 4. Modernize procurement practices</span></h5> <p><span class="copy-block">Some governments are creating digital marketplaces and adopting new procurement practices, which offer several benefits. These new mechanisms diversify the digital supplier base by reducing reliance on larger contractors, enable governments to negotiate better contract terms and improve value for money, and foster innovative solutions from nontraditional suppliers, such as SMEs and start-ups.</span></p> <h5><span class="copy-block">5. Build data exchange platforms</span></h5> <p><span class="copy-block">Governments and public authorities across the world are launching open data initiatives and setting up data exchange platforms. The focus is on making data widely available to third parties, including citizens, to help develop new solutions to complex problems, and to become more transparent and accountable. It is also helping to improve service delivery across a range of areas, such as education, health, environment, social protection and finance.</span></p> <h5><span class="copy-block">6. Engage citizens in co-production</span></h5> <p><span class="copy-block">Citizens have a major role to play as a source of fresh ideas to reinvigorate the public sector. Many governments have created digital platforms for public consultation on government policies and budget priorities, giving citizens more of a say in the day-to-day decisions that affect their lives.</span></p> <p><span class="copy-block">The most innovative governments actively engage citizens in the ongoing co-production of policies and services. Policy labs are springing up around the world to capture citizens’ contributions to policy-making in areas as diverse as education, health and justice. Hackathons have been widely used during the pandemic to engage a wide range of stakeholders, including citizens, in devising solutions to urgent challenges. And governments have harnessed the skills and knowledge of citizen volunteers to help in the pandemic response and build resilience.</span></p> <h4><span class="copy-block">The way ahead</span></h4> <p><span class="copy-block">Although COVID-19 has had a devastating impact on lives and livelihoods, it has also acted as a disruptive force and proven the benefits of long-term transformation. Nevertheless, we cannot take it for granted that new ways of working will naturally continue after the crisis has passed; rather, they will need deliberate nurturing and investment. Governments can and must seize this moment to absorb the lessons learned, determine how operational models can be remade to provide citizens with the services they want and need in the future, and improve resilience to the next inevitable global shock – whatever form that may take.</span></p> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read More </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read Less </button> </div> </div> <div class="rich-text text aem-GridColumn--default--none aem-GridColumn--tablet-landscape--12 aem-GridColumn--tablet-portrait--none aem-GridColumn--offset--tablet-portrait--0 aem-GridColumn--offset--default--2 aem-GridColumn--offset--mobile--0 aem-GridColumn--tablet-portrait--12 aem-GridColumn--mobile--none aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--tablet-landscape--none aem-GridColumn--offset--tablet-landscape--0 aem-GridColumn--mobile--12"><div data-cmp-data-layer="{&#34;rich-text-41f58897ad&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/rich-text&#34;,&#34;repo:modifyDate&#34;:&#34;2024-10-09T13:18:24Z&#34;,&#34;xdm:text&#34;:&#34;&lt;h4>&lt;span class=\&#34;copy-block\&#34;>Summary&lt;/span>&lt;/h4>\r\n&lt;p>&lt;span class=\&#34;copy-block\&#34;>Governments have made enormous progress in embracing digital technologies during the pandemic. Maintaining the momentum after the pandemic eases will require careful nurturing and further investment. If governments rise to the challenge, they will consolidate a new level of digital maturity and achieve better outcomes for citizens in future.&lt;/span>&lt;/p>\r\n&#34;}}" data-up-is="rich-text" data-up-translation-read-more="Read More" data-up-translation-read-less="Read Less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <h4><span class="copy-block">Summary</span></h4> <p><span class="copy-block">Governments have made enormous progress in embracing digital technologies during the pandemic. Maintaining the momentum after the pandemic eases will require careful nurturing and further investment. If governments rise to the challenge, they will consolidate a new level of digital maturity and achieve better outcomes for citizens in future.</span></p> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read More </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read Less </button> </div> </div> <div class="container responsivegrid theme-dark cmp-container--theme-dark cmp-container--background-color-e2e aem-GridColumn aem-GridColumn--default--12"> <div id="container-442436c77f" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="up-authors-and-contributors 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</a> <div class="up-authors-and-contributors__author-title"> EY Global Government &amp; Public Sector Consulting Leader </div> </li> <li class="up-authors-and-contributors__author-link-container"> <a class="up-authors-and-contributors__author-link up-authors-and-contributors__analytics-author-link" aria-label="Julie McQueen" href="/en_sg/people/julie-mcqueen"> <figure class="up-authors-and-contributors__author-link-content"> <div class="up-authors-and-contributors__author-name-container"> Julie McQueen </div> </figure> </a> <div class="up-authors-and-contributors__author-title"> EY Global Government &amp; Infrastructure Lead Analyst - EY Knowledge </div> </li> </ul> </div> </div> <div class="up-authors-and-contributors__tags-and-social-container"> <div class="up-authors-and-contributors__article-tags-container"> <div class="related-topics surfaceTags"> <div data-cmp-data-layer="{&#34;surfaceTags-174e9bfb74&#34;:{&#34;@type&#34;:&#34;ey-unified-site/components/surfaceTags&#34;}}" 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href="/en_sg/insights/government-public-sector/how-can-digital-government-connect-citizens-without-leaving-the-disconnected-behind">How can digital government connect citizens without leaving the disconnected behind?</a> </p> <p class="up-content-grid__list-item-description"> New data sheds light on citizens’ relationships with technology and the implications for digital government. </p> <i class="up-content-grid__list-item-event-icon" aria-hidden="true"></i> <div class="up-content-grid__list-item-tagline"> <template data-up-hook-content-grid="[userFacingDateTemplate]"> <div data-up-translation-localtime-label="your local time" data-up-date-user="2023-06-19T00:00:00.000Z"></div> </template> <span data-up-hook-content-grid="userFacingDate" class="up-content-grid__list-item-tagline-publish-date"></span> <a class="up-content-grid__list-item-tagline-author-link" href="/en_sg/people/arnauld-bertrand">Arnauld Bertrand</a> <span class="up-content-grid__list-item-tagline-authors-count" 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