Trust – Digital.gov

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Federal websites and digital services can’t assume it. The guidance, resources, and community you find here will help to create government websites that inspire trust in federal digital resources.</p> </div> <div class="desktop:grid-col"> <div class="dg-card-legislation"> <div class="usa-card__container usa-card-group usa-card--flag"> <div class="usa-card__header"> <h2 class="dg-featured-resource__text-kicker">Related Policy</h2> <h2 class="usa-card__heading"> Transforming Federal Customer Experience and Service Delivery To Rebuild Trust in Government </h2> </div> <div class="usa-card__media"> <div class="usa-card__img"> <img src="https://s3.amazonaws.com/digitalgov/legislative-stamp-card-logo-600.png" alt="Transforming Federal Customer Experience and Service Delivery To Rebuild Trust in Government" /> </div> </div> <div class="usa-card__footer"> <a href="https://www.federalregister.gov/documents/2021/12/16/2021-27380/transforming-federal-customer-experience-and-service-delivery-to-rebuild-trust-in-government" class="usa-button">Explore policy</a> </div> </div> </div> </div> </div> </div> <div class="dg-topic__featured grid-container-desktop"> <div class="dg-featured-resource"> <a href="/communities/web-content-managers/" class="dg-featured-resource__body"> <div class="dg-featured-resource__text"> <p class="dg-featured-resource__kicker">Communities of Practice</p> <h2 class="dg-featured-resource__text-title">Join the Web Managers</h2> <p class="dg-featured-resource__text-description">Create a better online experience for the public alongside government web content managers.</p> </div> </a> </div> </div> <div class="grid-container-desktop margin-y-6"> <h2>Trust: Essential knowledge</h2> <div class="dg-collection"> <ul class="usa-collection"> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="https://www.google.com/s2/favicons?domain=standards.digital.gov" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://standards.digital.gov/" title="Federal website standards">Federal website standards</a> </h3> <p class="usa-collection__description"> The federal website standards help agencies provide high-quality, consistent digital experiences for everyone. They cover common visual technical elements and reflect user experience best practices. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/img/digit-50.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="/resources/an-introduction-to-trust/" title="An introduction to trust">An introduction to trust</a> </h3> <p class="usa-collection__description"> Trusted digital services meet customer expectations, and they are easy to find, understand, and use. Understand how digital services impact trust in government. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/img/digit-50.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="/resources/21st-century-integrated-digital-experience-act/" title="21st Century Integrated Digital Experience Act">21st Century Integrated Digital Experience Act</a> </h3> <p class="usa-collection__description"> Delivering a digital-first public experience is a significant opportunity to improve the lives of millions by making it easier to access the information and services they use and count on each and every day. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="https://www.google.com/s2/favicons?domain=designsystem.digital.gov" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://designsystem.digital.gov/design-principles/#earn-trust" title="U.S. Web Design System Design principles: Earn trust">U.S. Web Design System Design principles: Earn trust</a> </h3> <p class="usa-collection__description"> A list of key considerations and practical actions you can take to earn trust with users. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="https://www.google.com/s2/favicons?domain=get.gov" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://get.gov/" title="Get .gov">Get .gov</a> </h3> <p class="usa-collection__description"> Host your site on a .gov or .mil domain to assure users it’s an official government site. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/img/digit-50.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="/2022/12/13/to-build-trust-aim-for-easy/" title="To build trust, aim for easy">To build trust, aim for easy</a> </h3> <p class="usa-collection__description"> Trust is built up with good experiences, and broken with bad ones. Build sites that build trust by considering user needs, respecting people’s time, and avoiding customer experience pitfalls. </p> </div> </li> </ul> </div> </div> <section class="dg-stream usa-section"> <div class="grid-container-desktop"> <h2>Trust events</h2> <article class="card card-event card-event--past card-linked" aria-labelledby="spring-2024-community-summit" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>Annual Gathering</span> </div><h2 class="card-event__title" id="spring-2024-community-summit"> <a href="https://digital.gov/event/2024/03/13/spring-2024-community-summit/" title="Spring 2024 Community Summit" rel="bookmark" >Spring 2024 Community Summit</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> Digital service experts across the federal government will share case studies and best practices on delivering a digital-first public experience. </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2024-03-13"> <span class="card-event__datetime-month" >Mar</span > <span class="card-event__datetime-day" >13<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2024</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2024</span > </span> </div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="how-to-build-your-digital-dream-team" > <div class="card-event__main"> <div class="card-event__header"><h2 class="card-event__title" id="how-to-build-your-digital-dream-team"> <a href="https://digital.gov/event/2022/05/17/how-to-build-your-digital-dream-team/" title="How to Build Your Digital Dream Team" rel="bookmark" >How to Build Your Digital Dream Team</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> Learn how to get the right team in place to help you create a trusted, seamless online experience for all your customers. </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/laura-larrimore/ " title="Posts by Laura Larrimore" rel="author" aria-label="Read more articles by Laura Larrimore" >Laura Larrimore</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/ruxftc.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/ruxi-giura/ " title="Posts by Ruxi Giura" rel="author" aria-label="Read more articles by Ruxi Giura" >Ruxi Giura</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/tori-garten/ " title="Posts by Tori Garten" rel="author" aria-label="Read more articles by Tori Garten" >Tori Garten</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/victoria-mcfadden/ " title="Posts by Victoria McFadden" rel="author" aria-label="Read more articles by Victoria McFadden" >Victoria McFadden</a > </div> </div> </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2022-05-17"> <span class="card-event__datetime-month" >May</span > <span class="card-event__datetime-day" >17<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2022</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2022</span > </span> </div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="artificial-intelligence-for-homeland-security-developing-the-strategy" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>Artificial Intelligence</span> </div><h2 class="card-event__title" id="artificial-intelligence-for-homeland-security-developing-the-strategy"> <a href="https://digital.gov/event/2021/03/31/artificial-intelligence-for-homeland-security-the-development-of-the-dhs-ai-strategy/" title="Artificial Intelligence for Homeland Security: Developing the Strategy" rel="bookmark" >Artificial Intelligence for Homeland Security: Developing the Strategy</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> The Department of Homeland Security (DHS) will present the work that led to the creation of the DHS AI Strategy to interagency partners. </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/knkinnard.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/krista-kinnard/ " title="Posts by Krista Kinnard" rel="author" aria-label="Read more articles by Krista Kinnard" >Krista Kinnard</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/nick-reese/ " title="Posts by Nick Reese" rel="author" aria-label="Read more articles by Nick Reese" >Nick Reese</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/sbabitch.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/steven-babitch/ " title="Posts by Steven Babitch" rel="author" aria-label="Read more articles by Steven Babitch" >Steven Babitch</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/thomas-mcdermot/ " title="Posts by Thomas McDermot" rel="author" aria-label="Read more articles by Thomas McDermot" >Thomas McDermot</a > </div> </div> </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2021-03-31"> <span class="card-event__datetime-month" >Mar</span > <span class="card-event__datetime-day" >31<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2021</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2021</span > </span> </div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="overview-of-nist-initiatives-on-artificial-intelligence-standards-principles-and-critical-ai-issues" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>Artificial Intelligence</span> </div><h2 class="card-event__title" id="overview-of-nist-initiatives-on-artificial-intelligence-standards-principles-and-critical-ai-issues"> <a href="https://digital.gov/event/2020/11/04/overview-of-nist-initiatives-on-ai-standards-principles-and-critical-ai-issues/" title="Overview of NIST Initiatives on Artificial Intelligence Standards, Principles, and Critical AI Issues" rel="bookmark" >Overview of NIST Initiatives on Artificial Intelligence Standards, Principles, and Critical AI Issues</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> In this webinar, experts from the National Institute of Standards and Technology provide an overview of their key artificial intelligence initiatives including responsible, trustworthy, and explainable AI. </div><div class="card-event__watch-label"> <svg class="usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#youtube" ></use> </svg> Watch Video </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/elham-tabassi/ " title="Posts by Elham Tabassi" rel="author" aria-label="Read more articles by Elham Tabassi" >Elham Tabassi</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/knkinnard.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/krista-kinnard/ " title="Posts by Krista Kinnard" rel="author" aria-label="Read more articles by Krista Kinnard" >Krista Kinnard</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/mark-przybocki/ " title="Posts by Mark Przybocki" rel="author" aria-label="Read more articles by Mark Przybocki" >Mark Przybocki</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/sbabitch.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/steven-babitch/ " title="Posts by Steven Babitch" rel="author" aria-label="Read more articles by Steven Babitch" >Steven Babitch</a > </div> </div> </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2020-11-04"> <span class="card-event__datetime-month" >Nov</span > <span class="card-event__datetime-day" >04<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2020</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2020</span > </span> </div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="analyzing-web-metrics-for-federal-privacy-professionals" > <div class="card-event__main"> <div class="card-event__header"><h2 class="card-event__title" id="analyzing-web-metrics-for-federal-privacy-professionals"> <a href="https://digital.gov/event/2019/02/19/analyzing-web-metrics-for-federal-privacy-professionals/" title="Analyzing Web Metrics for Federal Privacy Professionals" rel="bookmark" >Analyzing Web Metrics for Federal Privacy Professionals</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> For this event, DAP has partnered with the fine folks who run the Federal Privacy Council’s Tech Tuesday Series to teach us how to measure, analyze, and improve experiences for users visiting privacy pages on your agency websites. </div><div class="card-event__watch-label"> <svg class="usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#youtube" ></use> </svg> Watch Video </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/tdlowden.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/tlowden/ " title="Posts by Tim Lowden" rel="author" aria-label="Read more articles by Tim Lowden" >Tim Lowden</a > </div> </div> </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2019-02-19"> <span class="card-event__datetime-month" >Feb</span > <span class="card-event__datetime-day" >19<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2019</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2019</span > </span> </div> </div> </article> </div> <div class="grid-container-desktop"> <h2>Trust news</h2> <article class="card card-news--internal card-linked" aria-labelledby="title-are-social-media-influencers-right-for-your-digital-media-campaign" > <div class="card__content"> <h3 id="title-are-social-media-influencers-right-for-your-digital-media-campaign"> <a href="https://digital.gov/2024/10/10/are-social-media-influencers-right-for-your-digital-media-campaign/">Are social media influencers right for your digital media campaign?</a> </h3><div class="summary"> <p>Learn how to work with social media influencers to achieve your goals, while accounting for different budgets.</p> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/10/10/are-social-media-influencers-right-for-your-digital-media-campaign/" title="Are social media influencers right for your digital media campaign?"> <img src="https://s3.amazonaws.com/digitalgov/social-media-influencer-marta-sher-istock-getty-images-1214053578_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Oct 10, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-10-years-of-the-u.s.-digital-service-transforming-government-for-the-digital-age" > <div class="card__content"> <div class="card__summary"> <h3 id="title-10-years-of-the-u.s.-digital-service-transforming-government-for-the-digital-age"> <a href="https://www.whitehouse.gov/omb/briefing-room/2024/08/13/10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age/">10 years of the U.S. Digital Service: Transforming government for the digital age</a> </h3> <p>Over the past decade, the U.S. Digital Service (USDS) has collaborated with more than 30 federal agencies to create user-friendly, reliable, and seamless digital experiences. Their work prioritizing human-centered design and engineering includes improving services for veterans with Veterans Affairs, launching the Internal Revenue Service Direct File Pilot, and supporting the Centers for Disease Control and Prevention during the COVID-19 pandemic. Looking ahead, USDS remains committed to building trust, fostering innovation, and scaling digital capacity across the federal government, ensuring better service for all Americans.<em class="card__source source" >— via <a href="https://www.whitehouse.gov/omb/briefing-room/2024/08/13/10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age/" title="Read at The White House" >The White House</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/whitehouse-logo.png" alt="whitehouse logo" /> </div> <div class="card__meta"> <div class="date">Aug 13, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-digital-front-door-expanding-access-to-va" > <div class="card__content"> <div class="card__summary"> <h3 id="title-digital-front-door-expanding-access-to-va"> <a href="https://digital.va.gov/office-of-information-and-technology/digital-front-door/">Digital front door: Expanding access to VA</a> </h3> <p>More Veterans are turning to the U.S. Department of Veterans Affairs (VA) for healthcare and benefits, accessing these services online through tools like the VA Health and Benefits mobile app and VA.gov. With over 2.28 million app downloads and 17.8 million monthly visitors on VA.gov, these digital tools provide faster, easier, and more inclusive access to VA services. Learn more about how these technologies are often Veterans’ first interaction with VA by watching their latest video, Digital Front Door: Expanding Access to VA.<em class="card__source source" >— via <a href="https://digital.va.gov/office-of-information-and-technology/digital-front-door/" title="Read at U.S. Department of Veterans Affairs" >U.S. Department of Veterans Affairs</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/va-logo.png" alt="va logo" /> </div> <div class="card__meta"> <div class="date">Jun 26, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-case-study-removing-barriers-to-applying-for-a-presidential-pardon" > <div class="card__content"> <div class="card__summary"> <h3 id="title-case-study-removing-barriers-to-applying-for-a-presidential-pardon"> <a href="https://www.justice.gov/atj/access-doj/case-studies/removing-barriers-applying-presidential-pardon">Case study: Removing barriers to applying for a presidential pardon</a> </h3> <p>At the Department of Justice, Access DOJ and the Office of the Pardon Attorney (PARDON) partnered to simplify and streamline the presidential pardon application process. By conducting usability testing and gathering feedback, they identified key issues with the existing application, such as its complexity and length. See how redesigning the forms to be more accessible and understandable led to a more efficient process for both applicants and staff.<em class="card__source source" >— via <a href="https://www.justice.gov/atj/access-doj/case-studies/removing-barriers-applying-presidential-pardon" title="Read at Department of Justice" >Department of Justice</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/doj-logo.png" alt="doj logo" /> </div> <div class="card__meta"> <div class="date">Jun 06, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-equity-study-reaches-4000-participants" > <div class="card__content"> <div class="card__summary"> <h3 id="title-equity-study-reaches-4000-participants"> <a href="https://www.gsa.gov/blog/2024/06/05/equity-study-reaches-4000-participants">Equity study reaches 4,000 participants</a> </h3> <p>Launched last fall, the General Services Administration equity study on remote identity proofing aims to determine if biases exist in the algorithms used for online identity verification. The study has now reached its goal of recruiting 4,000 participants from diverse communities, and experts are ready to begin analysis of the data. Learn how the team at GSA plans to conduct this data analysis, and how their findings will lead to improved equitable services delivery in technology across the government.<em class="card__source source" >— via <a href="https://www.gsa.gov/blog/2024/06/05/equity-study-reaches-4000-participants" title="Read at General Services Administration" >General Services Administration</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/gsa-logo.png" alt="gsa logo" /> </div> <div class="card__meta"> <div class="date">Jun 05, 2024</div> </div> </article> </div> </section> <section class="grid-container-desktop usa-section"> <div class="dg-collection"> <h2 class="dg-collection__header" > Resources on Trust </h2> <ul class="usa-collection"> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/img/digit-50.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="/resources/an-introduction-to-privacy/" title="An introduction to privacy">An introduction to privacy</a> </h3> <p class="usa-collection__description"> Introductory guidance on implementing privacy protections for users of federal websites. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/img/digit-50.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="/resources/an-introduction-to-trust/" title="An introduction to trust">An introduction to trust</a> </h3> <p class="usa-collection__description"> Guidance on how to build government websites that people can trust. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/img/digit-50.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="/resources/embedding-equity-in-civic-design-to-transform-customer-experience/" title="Embedding Equity in Civic Design to Transform Customer Experience">Embedding Equity in Civic Design to Transform Customer Experience</a> </h3> <p class="usa-collection__description"> This case study describes how two civic designers at different agencies embed equity in civic design to transform federal customer experience. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/logos/nara-icon.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://www.federalregister.gov/documents/2021/12/16/2021-27380/transforming-federal-customer-experience-and-service-delivery-to-rebuild-trust-in-government" title="Executive Order 14058: Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government">Executive Order 14058: Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government</a> </h3> <p class="usa-collection__description"> A more simple, seamless, and secure customer experience for the American public. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/img/digit-50.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="/resources/an-introduction-to-domain-management/" title="An introduction to domain management">An introduction to domain management</a> </h3> <p class="usa-collection__description"> A .gov domain instantly conveys credibility and trustworthiness, and proper domain management practices ensure that your website is secure and accessible. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/img/digit-50.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="/resources/delivering-digital-first-public-experience/" title="Requirements for delivering a digital-first public experience">Requirements for delivering a digital-first public experience</a> </h3> <p class="usa-collection__description"> Learn how to implement 21st Century IDEA to design and deliver better websites and digital services. </p> </div> </li> </ul> </div> </section> <div class="usa-section usa-section--light"> <div class="grid-container grid-container-desktop"> <h2 id="dg-stream-pagination-header"> More News and Events on Trust</h2> <p>22 posts</p> <article class="card card-news--internal card-linked" aria-labelledby="title-are-social-media-influencers-right-for-your-digital-media-campaign" > <div class="card__content"> <h3 id="title-are-social-media-influencers-right-for-your-digital-media-campaign"> <a href="https://digital.gov/2024/10/10/are-social-media-influencers-right-for-your-digital-media-campaign/">Are social media influencers right for your digital media campaign?</a> </h3><div class="summary"> <p>Learn how to work with social media influencers to achieve your goals, while accounting for different budgets.</p> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/10/10/are-social-media-influencers-right-for-your-digital-media-campaign/" title="Are social media influencers right for your digital media campaign?"> <img src="https://s3.amazonaws.com/digitalgov/social-media-influencer-marta-sher-istock-getty-images-1214053578_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Oct 10, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-10-years-of-the-u.s.-digital-service-transforming-government-for-the-digital-age" > <div class="card__content"> <div class="card__summary"> <h3 id="title-10-years-of-the-u.s.-digital-service-transforming-government-for-the-digital-age"> <a href="https://www.whitehouse.gov/omb/briefing-room/2024/08/13/10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age/">10 years of the U.S. Digital Service: Transforming government for the digital age</a> </h3> <p>Over the past decade, the U.S. Digital Service (USDS) has collaborated with more than 30 federal agencies to create user-friendly, reliable, and seamless digital experiences. Their work prioritizing human-centered design and engineering includes improving services for veterans with Veterans Affairs, launching the Internal Revenue Service Direct File Pilot, and supporting the Centers for Disease Control and Prevention during the COVID-19 pandemic. Looking ahead, USDS remains committed to building trust, fostering innovation, and scaling digital capacity across the federal government, ensuring better service for all Americans.<em class="card__source source" >— via <a href="https://www.whitehouse.gov/omb/briefing-room/2024/08/13/10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age/" title="Read at The White House" >The White House</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/whitehouse-logo.png" alt="whitehouse logo" /> </div> <div class="card__meta"> <div class="date">Aug 13, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-digital-front-door-expanding-access-to-va" > <div class="card__content"> <div class="card__summary"> <h3 id="title-digital-front-door-expanding-access-to-va"> <a href="https://digital.va.gov/office-of-information-and-technology/digital-front-door/">Digital front door: Expanding access to VA</a> </h3> <p>More Veterans are turning to the U.S. Department of Veterans Affairs (VA) for healthcare and benefits, accessing these services online through tools like the VA Health and Benefits mobile app and VA.gov. With over 2.28 million app downloads and 17.8 million monthly visitors on VA.gov, these digital tools provide faster, easier, and more inclusive access to VA services. Learn more about how these technologies are often Veterans’ first interaction with VA by watching their latest video, Digital Front Door: Expanding Access to VA.<em class="card__source source" >— via <a href="https://digital.va.gov/office-of-information-and-technology/digital-front-door/" title="Read at U.S. Department of Veterans Affairs" >U.S. Department of Veterans Affairs</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/va-logo.png" alt="va logo" /> </div> <div class="card__meta"> <div class="date">Jun 26, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-case-study-removing-barriers-to-applying-for-a-presidential-pardon" > <div class="card__content"> <div class="card__summary"> <h3 id="title-case-study-removing-barriers-to-applying-for-a-presidential-pardon"> <a href="https://www.justice.gov/atj/access-doj/case-studies/removing-barriers-applying-presidential-pardon">Case study: Removing barriers to applying for a presidential pardon</a> </h3> <p>At the Department of Justice, Access DOJ and the Office of the Pardon Attorney (PARDON) partnered to simplify and streamline the presidential pardon application process. By conducting usability testing and gathering feedback, they identified key issues with the existing application, such as its complexity and length. See how redesigning the forms to be more accessible and understandable led to a more efficient process for both applicants and staff.<em class="card__source source" >— via <a href="https://www.justice.gov/atj/access-doj/case-studies/removing-barriers-applying-presidential-pardon" title="Read at Department of Justice" >Department of Justice</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/doj-logo.png" alt="doj logo" /> </div> <div class="card__meta"> <div class="date">Jun 06, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-equity-study-reaches-4000-participants" > <div class="card__content"> <div class="card__summary"> <h3 id="title-equity-study-reaches-4000-participants"> <a href="https://www.gsa.gov/blog/2024/06/05/equity-study-reaches-4000-participants">Equity study reaches 4,000 participants</a> </h3> <p>Launched last fall, the General Services Administration equity study on remote identity proofing aims to determine if biases exist in the algorithms used for online identity verification. The study has now reached its goal of recruiting 4,000 participants from diverse communities, and experts are ready to begin analysis of the data. Learn how the team at GSA plans to conduct this data analysis, and how their findings will lead to improved equitable services delivery in technology across the government.<em class="card__source source" >— via <a href="https://www.gsa.gov/blog/2024/06/05/equity-study-reaches-4000-participants" title="Read at General Services Administration" >General Services Administration</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/gsa-logo.png" alt="gsa logo" /> </div> <div class="card__meta"> <div class="date">Jun 05, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-creating-a-blueprint-for-quality-how-the-px-contact-center-helps-agents-grow-their-skills" > <div class="card__content"> <div class="card__summary"> <h3 id="title-creating-a-blueprint-for-quality-how-the-px-contact-center-helps-agents-grow-their-skills"> <a href="https://blog.usa.gov/creating-a-blueprint-for-quality-how-the-px-contact-center-helps-agents-grow-their-skills">Creating a blueprint for quality: How the PX Contact Center helps agents grow their skills</a> </h3> <p>Every day, live agents at USA.gov’s Public Experience (PX) Contact Center answer questions from the public about government benefits and services. Learn how the PX Contact Center develops a workforce of excellent agents, using immersive onboarding, tailored and continuous training, feedback loops, and calibration meetings to empower their agents to deliver accurate information. USA.gov’s system for employee and contact center management ensures that every customer interaction leaves a lasting impact.<em class="card__source source" >— via <a href="https://blog.usa.gov/creating-a-blueprint-for-quality-how-the-px-contact-center-helps-agents-grow-their-skills" title="Read at USA.gov" >USA.gov</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/usagov-logo.png" alt="usagov logo" /> </div> <div class="card__meta"> <div class="date">Apr 23, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-celebrating-the-work-of-public-servants" > <div class="card__content"> <div class="card__summary"> <h3 id="title-celebrating-the-work-of-public-servants"> <a href="https://www.performance.gov/govpossible/">Celebrating the work of public servants</a> </h3> <p>Performance.gov invites you to participate in their #GovPossible campaign to celebrate Public Service Recognition Week (PSRW)! Recognize the invaluable efforts of government employees who ensure that the everyday needs of Americans are met. Access a range of tools and resources to help you join the #GovPossible campaign and show your support. The #GovPossible toolkit makes it easy for you to participate in this important (and fun!) campaign.<em class="card__source source" >— via <a href="https://www.performance.gov/govpossible/" title="Read at Performance.gov" >Performance.gov</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/performancegov-logo.png" alt="performancegov logo" /> </div> <div class="card__meta"> <div class="date">Apr 09, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-18f-at-ten" > <div class="card__content"> <div class="card__summary"> <h3 id="title-18f-at-ten"> <a href="https://18f.gsa.gov/2024/03/19/18f-at-ten/">18F at ten</a> </h3> <p>We’re celebrating all the ways we continue to realize our founding vision: bringing technologists into government, launching shared digital services, and helping partner agencies build user-centered technology.<em class="card__source source" >— via <a href="https://18f.gsa.gov/2024/03/19/18f-at-ten/" title="Read at 18F" >18F</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/18f-logo.png" alt="18f logo" /> </div> <div class="card__meta"> <div class="date">Mar 19, 2024</div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="spring-2024-community-summit" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>Annual Gathering</span> </div><h2 class="card-event__title" id="spring-2024-community-summit"> <a href="https://digital.gov/event/2024/03/13/spring-2024-community-summit/" title="Spring 2024 Community Summit" rel="bookmark" >Spring 2024 Community Summit</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> Digital service experts across the federal government will share case studies and best practices on delivering a digital-first public experience. </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2024-03-13"> <span class="card-event__datetime-month" >Mar</span > <span class="card-event__datetime-day" >13<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2024</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2024</span > </span> </div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-why-the-american-people-deserve-a-digital-government" > <div class="card__content"> <div class="card__summary"> <h3 id="title-why-the-american-people-deserve-a-digital-government"> <a href="https://www.whitehouse.gov/omb/briefing-room/2023/09/22/why-the-american-people-deserve-a-digital-government/">Why the American People Deserve a Digital Government</a> </h3> <p>OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA).<em class="card__source source" >— via <a href="https://www.whitehouse.gov/omb/briefing-room/2023/09/22/why-the-american-people-deserve-a-digital-government/" title="Read at The White House" >The White House</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/whitehouse-logo.png" alt="whitehouse logo" /> </div> <div class="card__meta"> <div class="date">Sep 22, 2023</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-to-build-trust-aim-for-easy" > <div class="card__content"> <h3 id="title-to-build-trust-aim-for-easy"> <a href="https://digital.gov/2022/12/13/to-build-trust-aim-for-easy/">To Build Trust, Aim for Easy</a> </h3><div class="summary"> <p>Trust is earned through consistency and commitment. Build sites that build trust by considering user needs, respecting people’s time, and avoiding customer experience pitfalls.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/ADean27.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/amanda-dean/ " title="Posts by Amanda Dean" rel="author" aria-label="Read more articles by Amanda Dean" >Amanda Dean</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2022/12/13/to-build-trust-aim-for-easy/" title="To Build Trust, Aim for Easy"> <img src="https://s3.amazonaws.com/digitalgov/title-card-to-build-trust-aim-for-easy_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Dec 13, 2022</div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="how-to-build-your-digital-dream-team" > <div class="card-event__main"> <div class="card-event__header"><h2 class="card-event__title" id="how-to-build-your-digital-dream-team"> <a href="https://digital.gov/event/2022/05/17/how-to-build-your-digital-dream-team/" title="How to Build Your Digital Dream Team" rel="bookmark" >How to Build Your Digital Dream Team</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> Learn how to get the right team in place to help you create a trusted, seamless online experience for all your customers. </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/laura-larrimore/ " title="Posts by Laura Larrimore" rel="author" aria-label="Read more articles by Laura Larrimore" >Laura Larrimore</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/ruxftc.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/ruxi-giura/ " title="Posts by Ruxi Giura" rel="author" aria-label="Read more articles by Ruxi Giura" >Ruxi Giura</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/tori-garten/ " title="Posts by Tori Garten" rel="author" aria-label="Read more articles by Tori Garten" >Tori Garten</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/victoria-mcfadden/ " title="Posts by Victoria McFadden" rel="author" aria-label="Read more articles by Victoria McFadden" >Victoria McFadden</a > </div> </div> </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2022-05-17"> <span class="card-event__datetime-month" >May</span > <span class="card-event__datetime-day" >17<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2022</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2022</span > </span> </div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-using-technology-to-improve-customer-experience-and-service-delivery-for-the-american-people" > <div class="card__content"> <div class="card__summary"> <h3 id="title-using-technology-to-improve-customer-experience-and-service-delivery-for-the-american-people"> <a href="https://www.whitehouse.gov/omb/briefing-room/2021/12/13/using-technology-to-improve-customer-experience-and-service-delivery-for-the-american-people/">Using Technology to Improve Customer Experience and Service Delivery for the American People</a> </h3> <p>Executive Order 14058, released today, reinforces the second priority of the President’s Management Agenda—centered around improving customer services through technology—and demonstrates the Biden-Harris Administration’s commitment to reducing customer burden, addressing inequities, and streamlining processes.<em class="card__source source" >— via <a href="https://www.whitehouse.gov/omb/briefing-room/2021/12/13/using-technology-to-improve-customer-experience-and-service-delivery-for-the-american-people/" title="Read at The White House" >The White House</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/whitehouse-logo.png" alt="whitehouse logo" /> </div> <div class="card__meta"> <div class="date">Dec 13, 2021</div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="artificial-intelligence-for-homeland-security-developing-the-strategy" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>Artificial Intelligence</span> </div><h2 class="card-event__title" id="artificial-intelligence-for-homeland-security-developing-the-strategy"> <a href="https://digital.gov/event/2021/03/31/artificial-intelligence-for-homeland-security-the-development-of-the-dhs-ai-strategy/" title="Artificial Intelligence for Homeland Security: Developing the Strategy" rel="bookmark" >Artificial Intelligence for Homeland Security: Developing the Strategy</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> The Department of Homeland Security (DHS) will present the work that led to the creation of the DHS AI Strategy to interagency partners. </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/knkinnard.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/krista-kinnard/ " title="Posts by Krista Kinnard" rel="author" aria-label="Read more articles by Krista Kinnard" >Krista Kinnard</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/nick-reese/ " title="Posts by Nick Reese" rel="author" aria-label="Read more articles by Nick Reese" >Nick Reese</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/sbabitch.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/steven-babitch/ " title="Posts by Steven Babitch" rel="author" aria-label="Read more articles by Steven Babitch" >Steven Babitch</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/thomas-mcdermot/ " title="Posts by Thomas McDermot" rel="author" aria-label="Read more articles by Thomas McDermot" >Thomas McDermot</a > </div> </div> </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2021-03-31"> <span class="card-event__datetime-month" >Mar</span > <span class="card-event__datetime-day" >31<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2021</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2021</span > </span> </div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="overview-of-nist-initiatives-on-artificial-intelligence-standards-principles-and-critical-ai-issues" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>Artificial Intelligence</span> </div><h2 class="card-event__title" id="overview-of-nist-initiatives-on-artificial-intelligence-standards-principles-and-critical-ai-issues"> <a href="https://digital.gov/event/2020/11/04/overview-of-nist-initiatives-on-ai-standards-principles-and-critical-ai-issues/" title="Overview of NIST Initiatives on Artificial Intelligence Standards, Principles, and Critical AI Issues" rel="bookmark" >Overview of NIST Initiatives on Artificial Intelligence Standards, Principles, and Critical AI Issues</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> In this webinar, experts from the National Institute of Standards and Technology provide an overview of their key artificial intelligence initiatives including responsible, trustworthy, and explainable AI. </div><div class="card-event__watch-label"> <svg class="usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#youtube" ></use> </svg> Watch Video </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/elham-tabassi/ " title="Posts by Elham Tabassi" rel="author" aria-label="Read more articles by Elham Tabassi" >Elham Tabassi</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/knkinnard.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/krista-kinnard/ " title="Posts by Krista Kinnard" rel="author" aria-label="Read more articles by Krista Kinnard" >Krista Kinnard</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/mark-przybocki/ " title="Posts by Mark Przybocki" rel="author" aria-label="Read more articles by Mark Przybocki" >Mark Przybocki</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/sbabitch.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/steven-babitch/ " title="Posts by Steven Babitch" rel="author" aria-label="Read more articles by Steven Babitch" >Steven Babitch</a > </div> </div> </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2020-11-04"> <span class="card-event__datetime-month" >Nov</span > <span class="card-event__datetime-day" >04<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2020</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2020</span > </span> </div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-building-the-elements-that-earn-trust" > <div class="card__content"> <div class="kicker"> <span>This Week's IDEA</span> </div><h3 id="title-building-the-elements-that-earn-trust"> <a href="https://digital.gov/2019/11/18/building-elements-that-earn-trust/">Building the Elements That Earn Trust</a> </h3><div class="summary"> <p>This week, we’d like to talk about trust, and the elements that go into building trust with people who are using our services.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/afeijoo.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/ammie-farraj-feijoo/ " title="Posts by Ammie Farraj Feijoo" rel="author" aria-label="Read more articles by Ammie Farraj Feijoo" >Ammie Farraj Feijoo</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/thisisdano.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/dan-williams/ " title="Posts by Dan Williams" rel="author" aria-label="Read more articles by Dan Williams" >Dan Williams</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/jeremyzilar.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/jeremyzilar/ " title="Posts by Jeremy Zilar" rel="author" aria-label="Read more articles by Jeremy Zilar" >Jeremy Zilar</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2019/11/18/building-elements-that-earn-trust/" title="Building the Elements That Earn Trust"> <img src="https://s3.amazonaws.com/digitalgov/this-weeks-idea-card-wk3_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Nov 18, 2019</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-building-trust-with-users-through-open-communication-and-feedback" > <div class="card__content"> <div class="kicker"> <span>Mobile</span> </div><h3 id="title-building-trust-with-users-through-open-communication-and-feedback"> <a href="https://digital.gov/2019/06/13/building-trust-with-users-through-open-communication-feedback/">Building Trust with Users Through Open Communication and Feedback</a> </h3><div class="summary"> <p>A look at how FEMA responds to user needs and bugs in their app development.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/Fitz603.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/r-fitz-fitzhenry/ " title="Posts by R. 'Fitz' Fitzhenry" rel="author" aria-label="Read more articles by R. 'Fitz' Fitzhenry" >R. 'Fitz' Fitzhenry</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2019/06/13/building-trust-with-users-through-open-communication-feedback/" title="Building Trust with Users Through Open Communication and Feedback"> <img src="https://s3.amazonaws.com/digitalgov/fema-mobile-app-home-updated-comp_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Jun 13, 2019</div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="analyzing-web-metrics-for-federal-privacy-professionals" > <div class="card-event__main"> <div class="card-event__header"><h2 class="card-event__title" id="analyzing-web-metrics-for-federal-privacy-professionals"> <a href="https://digital.gov/event/2019/02/19/analyzing-web-metrics-for-federal-privacy-professionals/" title="Analyzing Web Metrics for Federal Privacy Professionals" rel="bookmark" >Analyzing Web Metrics for Federal Privacy Professionals</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> For this event, DAP has partnered with the fine folks who run the Federal Privacy Council’s Tech Tuesday Series to teach us how to measure, analyze, and improve experiences for users visiting privacy pages on your agency websites. </div><div class="card-event__watch-label"> <svg class="usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#youtube" ></use> </svg> Watch Video </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/tdlowden.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/tlowden/ " title="Posts by Tim Lowden" rel="author" aria-label="Read more articles by Tim Lowden" >Tim Lowden</a > </div> </div> </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2019-02-19"> <span class="card-event__datetime-month" >Feb</span > <span class="card-event__datetime-day" >19<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2019</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2019</span > </span> </div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-trends-on-tuesday-americans#8217-%238216digital-divide%238217-on-tech-savviness-and-digital-learning" > <div class="card__content"> <h3 id="title-trends-on-tuesday-americans#8217-%238216digital-divide%238217-on-tech-savviness-and-digital-learning"> <a href="https://digital.gov/2016/11/15/trends-on-tuesday-americans-digital-divide-on-tech-savviness-and-digital-learning/">Trends on Tuesday: Americans’ ‘Digital Divide’ on Tech Savviness and Digital Learning</a> </h3><div class="summary"> <p>The Pew Internet and the American Life Project released a report recently that analyzed the use of digital tools for different groups of tech literacies.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/wsullivan/ " title="Posts by Will Sullivan" rel="author" aria-label="Read more articles by Will Sullivan" >Will Sullivan</a > </div> </div> </div> </div> <div class="card__media"> </div> <div class="card__meta"> <div class="date">Nov 15, 2016</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-enabling-trusted-digital-interactions-between-people-government" > <div class="card__content"> <h3 id="title-enabling-trusted-digital-interactions-between-people-government"> <a href="https://digital.gov/2015/03/06/enabling-trusted-digital-interactions-between-people-government/">Enabling Trusted Digital Interactions Between People & Government</a> </h3><div class="summary"> <p>Connect.Gov is a service that helps reduce agency investment and enables a secure, trusted, and inter-operable method for digital interactions between people and government.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/jennifer-kerber/ " title="Posts by Jennifer Kerber" rel="author" aria-label="Read more articles by Jennifer Kerber" >Jennifer Kerber</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/jonathan-prisby/ " title="Posts by Jonathan Prisby" rel="author" aria-label="Read more articles by Jonathan Prisby" >Jonathan Prisby</a > </div> </div> </div> </div> <div class="card__media"> </div> <div class="card__meta"> <div class="date">Mar 06, 2015</div> </div> </article> <ul class="pagination"> <li class="page active"> <a href="/topics/trust/" class="pagination__link"> 1 </a> </li> <li class="page "> <a href="/topics/trust/page/2/" class="pagination__link"> 2 </a> </li> <li class="pagination-next"> <a href="/topics/trust/page/2/" aria-label="Next page"> <svg class="usa-icon dg-icon dg-icon--standard" aria-hidden="true" focusable="false" role="img" > <use xlink:href="/uswds/img/sprite.svg#arrow_forward" ></use> </svg> </a> </li> <li class="pagination-last"> <a href="/topics/trust/page/2/" aria-label="Last page"> <svg class="usa-icon 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