Products - Product Warranties

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<div class="med"> <link rel="stylesheet" href="/etc/designs/cdc/dmr/image/image-v2/clientLib.min.css" type="text/css"> <div class="dm-img" src="/c/en/us/products/warranty-listing/jcr:content/Grid/category_atl_4240/layout-category-atl/anchor_info_50df/image.img.jpg/1530668150965.jpg" title="Quality Replacements" alt="Quality Replacements" > <noscript class="dmimg-ns"><img src="/c/en/us/products/warranty-listing/_jcr_content/Grid/category_atl_4240/layout-category-atl/anchor_info_50df/image.img.jpg/1530668150965.jpg" title="Quality Replacements" alt="Quality Replacements"></noscript> </div> </div> <div class="cnt"> <div class="info-content" data-more-text="Show more"> <h2>Quality and reliability backed by Cisco</h2> <div class="info-description"> <p>All Cisco warranties apply to the end customer or original owner (the individual who purchased the product for their own use), also referred to as the end user, and are not transferable. Cisco warranties are subject to and provided only on the terms and conditions as set out in the warranty version published on this site, or for pre-2018 warranty versions as delivered in the companion <a href="/c/en/us/products/warranties/warranty-doc-c99-740587.html">Cisco Information Packet</a> | <a href="/c/en/us/products/warranties/warranty-doc-c99-740663-fr.html">En fran莽ais</a>.</p> </div> </div> </div> </div> </div> <script src="/etc/designs/cdc/dmr/libs/u.min.js"></script> <link rel="stylesheet" href="/etc/designs/cdc/dmr/stickynav/clientLib-v2.min.css"><script src="/etc/designs/cdc/dmr/libs/a11y/a11y-menu.min.js" defer></script><script src="/etc/designs/cdc/dmr/stickynav/clientLib-v2.min.js" defer></script>  <div class="row full blowout stickynav" > <div class="col full"> <div class="row full"> <div class="col full"> <div class="dm0 dmc-inpage-nav"> <nav role="navigation" aria-label="InPage" class="nav-container" data-config-metrics-group="Navigation, Sticky"> </nav> <div class="mboxDefault"> <link rel="stylesheet" href="/etc/designs/cdc/dmr/letushelp/clientLib-v2.min.css" type="text/css">  <div class="dm0 dmc-letushelp-eot " data-config-metrics-group="sm_luh" data-config-metrics-title="sticky nav"> <h3>Contact Cisco</h3> <ul class="no-bullets" > <li class="c2c-no-margin"> <script> var cocoaBotTranslateObject={"Cisco_Proactive_Chat_Intro":"Welcome to Cisco!","Cisco_Chat_Now":"Chat with Sales","Cisco_Proactive_Chat_Content":"How can I help you?","Cisco_Proactive_Chat_Decline_Title":"Decline the chat invitation","Cisco_Proactive_Chat_Metrics_Group":"pop up chat","Cisco_Proactive_Chat_Decline":"No Thanks","Cisco_Proactive_Chat_Intro_Title":"Cisco:","Cisco_Proactive_Chat_Accept_Metrics_Item":"accept the chat invitation","Cisco_Proactive_Chat_Decline_Metrics_Item":"decline the chat invitation","Cisco_Proactive_Chat_Title":"Chat live with a Cisco representative","Cisco_Proactive_Chat_Accept_Title":"Accept the chat invitation","Cisco_Proactive_Chat_Accept":"Chat Now"}; </script> <script type="text/javascript" src="/c/dam/cdc/j/chatbot/chatbot.js"></script> <div class="ancr"> <div id="nhbtn" data-metrics-title="right rail" class="c2c-component"> </div> </div> </li> <li class="lnk1"> <div class="ancr"> <a href="https://www.cisco.com/site/us/en/about/contact-cisco/index.html?linkclickid=luh-contactus">Get a call from Sales</a> </div> </li> <li class="sub-title"> <h5>Call Sales:</h5> </li> <li class="luh-num"> <a href="tel:18005536387"> 1-800-553-6387 </a> </li> <li class="time-locale">US/CAN | 5am-5pm PT</li> <li class="lastlnk1"> <div class="ancr"> <a href="//www.cisco.com/c/en/us/support/index.html">Product / Technical Support</a> </div> </li> <li class="lastlnk2"> <div class="ancr"> <a href="https://www.cisco.com/site/us/en/learn/training-certifications/index.html">Training & Certification</a> </div> </li> </ul> </div> </div> <script type="text/javascript"> mboxCreate('us_luhsn'); </script> </div> </div> </div> </div> </div> <div class="stickynav-spacer"></div> <link rel="stylesheet" href="/etc/designs/cdc/dmr/blade/clientLib-v2.min.css" type="text/css">  <div class="dm0 dmc-bld compact header-center description-center cta-center nopd-thm thml-1" data-stickynav-title="Warranty Finder and FAQ" data-deeplink-name="warranty-finder-and-faq" id="warranty-finder-and-faq" data-config-metrics-group="Blade" data-config-metrics-title="Warranty finder and frequently asked questions (FAQ)"> <div class="bl-cnt "> <div class="row full"> <div class="col full"> <div class="bld-text"> <div class = "blade-header" > <h2>Warranty finder and frequently asked questions (FAQ)</h2> </div> <div class="blade-description" > <p>The Warranty Finder tool determines the Cisco warranty currently applicable to a product ID or product family. Follow the link and type in your Cisco Product ID (PID).</p> <p><a href="http://www.cisco-servicefinder.com/WarrantyFinder.aspx">Warranty Finder</a> (This tool in English only)</p> <p><a href="/c/en/us/products/warranties/warranty-doc-3070973.html">Cisco RMA Policy for Warranty and Hardware Support Contract Returns</a> | <a href="/c/en/us/products/warranties/warranty-doc-3070973-fr.html">En fran莽ais</a></p> <p><a href="/c/en/us/products/warranties/warranty-doc-c99-740957.html">FAQ</a> | <a href="https://www.cisco.com/c/en/us/products/warranties/warranty-doc-c99-740958-fr.html">En fran莽ais</a></p> <p><a href="/c/en/us/products/services_genericcontent_warranty.html">Expedited delivery on certain warranties</a></p> </div> </div> </div> </div> <div class="row full "> <div class="col full"> </div> </div> <div class="row full"> <div class="col full"> </div> </div> </div> </div>  <div class="dm0 dmc-bld compact header-center description-center cta-center " data-config-metrics-group="Blade" data-config-metrics-title="Software terms"> <div class="bl-cnt "> <div class="row full"> <div class="col full"> <div class="bld-text"> <div class = "blade-header" > <h2>Software terms</h2> </div> <div class="blade-description" > <p>All Cisco software is subject to our General Terms.</p> </div> </div> </div> </div> <div class="row halves "> <div class="col half"> <link rel="stylesheet" href="/etc/designs/cdc/dmr/text/text-v2.min.css" type="text/css"> <div class="dm0 dmc-text" data-config-metrics-group="Responsive Text" data-config-metrics-title="Cisco Catalyst EDU WLAN Controll..." data-version="DM:components/text/text:V2.2.0"> <ul> <li><a href="/c/en/us/products/warranties/catalyst-edu-wlan-controllers-policy.html">Cisco Catalyst EDU WLAN Controllers Policy</a></li> <li><a href="https://www.cisco.com/c/dam/en_us/about/doing_business/legal/Cisco_General_Terms.pdf" target="_blank">General Terms</a> | <a href="https://www.cisco.com/c/dam/en_us/about/doing_business/legal/cisco-general-terms-translations/Cisco_General_Terms-French_Canadian.pdf" target="_blank">En fran莽ais</a> (PDF)</li> <li><a href="/c/en/us/products/cisco_software_transfer_relicensing_policy.html">Cisco Software Transfer and Relicensing Policy</a> |  <a href="/c/fr_ca/products/warranty-listing.html">En fran莽ais</a></li> </ul> </div> </div> <div class="col half"> <div class="dm0 dmc-text " data-config-metrics-group="Responsive Text" data-config-metrics-title="Optical Products SW Policy | En ..." data-version="DM:components/text/text:V2.2.0"> <ul> <li><a href="/c/en/us/products/warranties/warranty-doc-c99-741135.html">Optical Products SW Policy</a> | <a href="/c/en/us/products/warranties/warranty-doc-c99-741136-fr.html">En francais</a></li> <li><a href="/c/en/us/products/collateral/switches/catalyst-3850-series-switches/bulletin-c25-739392.html">Cisco Catalyst 2000, 3000, and 4000 Series Switches SW Policy</a> (This page in English only)</li> <li><a href="/c/en/us/products/collateral/switches/catalyst-9000/bulletin-c25-740149.html">Cisco Catalyst 9200, 9300, 9400, and 9500 Series Switches SW Policy</a> (This page in English only)</li> </ul> </div> </div> </div> <div class="row full"> <div class="col full"> </div> </div> </div> </div>  <div class="dm0 dmc-bld compact header-center description-center cta-center nopd-thm thml-1" data-config-metrics-group="Blade" data-config-metrics-title="Warranty and service non-entitlement policy"> <div class="bl-cnt "> <div class="row full"> <div class="col full"> <div class="bld-text"> <div class = "blade-header" > <h2>Warranty and service non-entitlement policy</h2> </div> <div class="blade-description" > <p>Certain activities and conditions may void your Cisco warranty or service product.</p> <p><a href="/c/en/us/products/warranties/warranty-doc-c99-740959.html">Cisco Non-Entitlement Policy</a> | <a href="/c/en/us/products/warranties/warranty-doc-c99-740961-fr.html">En fran莽ais</a></p> </div> </div> </div> </div> <div class="row full "> <div class="col full"> </div> </div> <div class="row full"> <div class="col full"> </div> </div> </div> </div>  <div class="dm0 dmc-bld compact header-center description-center cta-center " data-stickynav-title="Warranties" data-deeplink-name="warranties" id="warranties" data-config-metrics-group="Blade" data-config-metrics-title="Cisco warranty versions"> <div class="bl-cnt "> <div class="row full"> <div class="col full"> <div class="bld-text"> <div class = "blade-header" > <h2>Cisco warranty versions</h2> </div> </div> </div> </div> <div class="row halves "> <div class="col half"> <div class="dm0 dmc-text" data-config-metrics-group="Responsive Text" data-config-metrics-title="Standard warranty terms" data-version="DM:components/text/text:V2.2.0"> <h3>Standard warranty terms</h3> <p>Cisco 90-Day Limited Hardware Warranty<br> <a href="/c/en/us/products/warranties/warranty-doc-c99-740613.html">WARR-90-DAY-LTD-HW</a> | <a href="/c/en/us/products/warranties/warranty-doc-c99-740682-fr.html">En fran莽ais</a></p> <p>Cisco 90-Day Limited Software Warranty<br> <a href="/c/en/us/products/warranties/warranty-doc-c99-740620.html">WARR-90-DAY-SW-TS</a> | <a href="/c/en/us/products/warranties/warranty-doc-c99-740692-fr.html">En fran莽ais</a></p> <h3>Term Warranties</h3> <p>Cisco 1-Year Limited Hardware Warranty<br> <a href="/c/en/us/products/warranties/warranty-doc-c99-740608.html">WARR-1YR-LTD-HW</a> | <a href="/c/en/us/products/warranties/warranty-doc-c99-740665-fr.html">En fran莽ais</a></p> <p>Cisco 1-Year Limited Hardware Warranty<br> <a href="/c/en/us/products/warranties/warranty-c99-744450.html">WARR-1YR-LTD-RTF</a> | <a href="/c/en/us/products/warranties/warranty-c99-744450-fr.html">En fran莽ais</a></p> <p>Cisco 1-Year Ltd. Hardware Warranty, 20 Day RTF<br> <a href="/c/en/us/products/warranties/warranty-doc-c99-740610.html">WARR-1YR-RTF-20</a> | <a href="/c/en/us/products/warranties/warranty-doc-c99-740667-fr.html">En fran莽ais</a></p> <p>Cisco 2-Year Limited Hardware Warranty<br> <a href="/c/en/us/products/warranties/warranty-doc-c99-740612.html">WARR-2YR-LTD-HW</a> | <a href="/c/en/us/products/warranties/warranty-doc-c99-740669-fr.html">En fran莽ais</a></p> <p>Cisco 3-Year Limited Hardware Warranty<br> <a href="/c/en/us/products/warranties/warranty-doc-c99-740597.html">WARR-3YR-LTD-HW</a> | <a href="/c/en/us/products/warranties/warranty-doc-c99-740673-fr.html">En fran莽ais</a></p> <p>Cisco 5-Year Limited Hardware Warranty<br> <a href="/c/en/us/products/warranties/warranty-doc-c99-740591.html">WARR-5YR-LTD-HW</a> | <a href="/c/en/us/products/warranties/warranty-doc-c99-740677-fr.html">En fran莽ais</a></p> <p>Cisco Ltd. Lifetime Hardware Warranty<br> <a href="/c/en/us/products/warranties/warranty-doc-c99-740619.html">WARR-LTD-LIFE-HW</a> | <a href="/c/en/us/products/warranties/warranty-doc-c99-740690-fr.html">En fran莽ais</a></p> <p>Cisco Enhanced Ltd. Lifetime Warranty<br> <a href="/c/en/us/products/warranties/warranty-doc-c99-740615.html">WARR-ELTD-LIFE-HW</a> | <a href="/c/en/us/products/warranties/warranty-doc-c99-740683-fr.html">En fran莽ais</a></p> <h3>Cisco Converged Wireless</h3> <p>Cisco/Meraki Limited 1-Year Hardware Warranty<br> <a href="/c/en/us/products/warranties/hw-warr-cw-1yr-ltd.html">WARR-CW-1YR-LTD</a> | <a href="/c/en/us/products/warranties/hw-warr-cw-1yr-ltd-fr.html">En fran莽ais</a></p> <p>Cisco/Meraki Limited LIFE Hardware Warranty<br> <a href="/c/en/us/products/warranties/hw-warr-cw-life-ltd.html">WARR-CW-LIFE-LTD</a> | <a href="/c/en/us/products/warranties/hw-warr-cw-life-ltd-fr.html">En fran莽ais</a></p> </div> </div> <div class="col half"> <div class="dm0 dmc-text" data-config-metrics-group="Responsive Text" data-config-metrics-title="Viptela / Meraki" data-version="DM:components/text/text:V2.2.0"> <h3>Viptela / Meraki</h3> <p><a href="/c/en/us/products/warranties/warranty-doc-c99-740598.html">WARR-3YR-HW-NBD</a> | <a href="/c/en/us/products/warranties/warranty-doc-c99-740977-fr.html">En fran莽ais</a></p> <h3>Cisco Small Business</h3> <p>Cisco SB Product 1-Year Ltd. Hardware Warranty<br> <a href="/c/en/us/products/warranties/warranty-doc-c99-740611.html">WARR-1YR-RTF-HW</a> | <a href="/c/en/us/products/warranties/warranty-doc-c99-740668-fr.html">En fran莽ais</a></p> <p>Cisco SB Product 2-Year Ltd. Hardware Warranty<br> <a href="/c/en/us/products/warranties/warranty-doc-c99-740621.html">WARR-2YR-RTF-HW</a> | <a href="/c/en/us/products/warranties/warranty-doc-c99-740670-fr.html">En fran莽ais</a></p> <p>Cisco SB Product 3-Year Ltd. Hardware Warranty<br> <a href="/c/en/us/products/warranties/warranty-doc-c99-740595.html">WARR-3YR-RTF-HW</a> | <a href="/c/en/us/products/warranties/warranty-doc-c99-740675-fr.html">En fran莽ais</a></p> <p>Cisco SB Product 5-Year Ltd. Hardware Warranty<br> <a href="/c/en/us/products/warranties/warranty-doc-c99-740601.html">WARR-5YR-RTF-HW</a> | <a href="/c/en/us/products/warranties/warranty-doc-c99-740681-fr.html">En fran莽ais</a></p> <p>Cisco SB Pro Product 5-Year Ltd. Hardware Warranty<br> <a href="/c/en/us/products/warranties/warranty-doc-c99-740593.html">WARR-5YR-HW-SBPRO</a> | <a href="/c/en/us/products/warranties/warranty-doc-c99-740678-fr.html">En fran莽ais</a></p> <p>Cisco SB Product Ltd. Lifetime Hardware Warranty<br> <a href="/c/en/us/products/warranties/warranty-doc-c99-740618.html">WARR-LIFE-RTF-HW</a> | <a href="/c/en/us/products/warranties/warranty-doc-c99-740691-fr.html">En fran莽ais</a></p> <p>Cisco SB Product Enhanced Ltd. Lifetime Warranty<br> <a href="/c/en/us/products/warranties/warranty-doc-c99-740617.html">WARR-LIFE-NBD-HW</a> | <a href="/c/en/us/products/warranties/warranty-doc-c99-740684-fr.html">En fran莽ais</a></p> <h3>Optical products</h3> <p>Cisco Lmtd 5YR Optical products Warranty<br> <a></a><a href="/c/en/us/products/warranties/warranty-doc-c99-741133.html">WARR-5YRHW-OPTICAL</a> | <a href="/c/en/us/products/warranties/warranty-doc-c99-741134-fr.html">En fran莽ais</a></p> <p>Cisco 1-Year Hardware 1YR SW Warranty<br> <a href="/c/en/us/products/warranties/warranty-doc-c99-740607.html">WARR-1YR-HW-1YR-SW</a> | <a href="/c/en/us/products/warranties/warranty-doc-c99-740664-fr.html">En fran莽ais</a></p> <p>Cisco 3-Year Hardware 1YR SW Warranty<br> <a href="/c/en/us/products/warranties/warranty-doc-c99-740600.html">WARR-3YR-HW-1YR-SW</a> | <a href="/c/en/us/products/warranties/warranty-doc-c99-740671-fr.html">En fran莽ais</a></p> <h3>Cisco (Fluidmesh)</h3> <p>Cisco (Fluidmesh) Ltd Warranty<br> <a href="/c/dam/en/us/products/collateral/wireless/ultra-reliable-wireless-backhaul/hw-warranty-warr-rtf-fmhw.pdf">WARR-2YR-RTF-FMHW</a> | <a href="/c/dam/en/us/products/collateral/wireless/ultra-reliable-wireless-backhaul/hw-warranty-warr.pdf">En fran莽ais</a></p> <h3>Transceiver</h3> <p>Cisco Limited 5 YR Return to Factory Warranty<br> <a href="/c/en/us/products/warranties/warranty-doc-c99-744182.html">WARR-5YR-HW-RTF</a> | <a href="/c/en/us/products/warranties/warranty-doc-c99-744182-fr.html">En fran莽ais</a></p> <h3>Cisco Unified Computing</h3> <p>Cisco 3-Year Limited Hardware Warranty<br> <a href="/c/en/us/products/warranties/warranty-doc-c99-740599.html">WARR-3YR-HW-90D-SW</a> | <a href="/c/en/us/products/warranties/warranty-doc-c99-740672-fr.html">En fran莽ais</a></p> </div> </div> </div> <div class="row full"> <div class="col full"> </div> </div> </div> </div>  <div class="dm0 dmc-bld compact header-center description-center cta-center nopd-thm thml-1" data-stickynav-title="Retired Warranties" id="retired-warranties" data-config-metrics-group="Blade" data-config-metrics-title="Inactive warranties (no longer issued)"> <div class="bl-cnt "> <div class="row full"> <div class="col full"> <div class="bld-text"> <div class = "blade-header" > <h2>Inactive warranties (no longer issued)</h2> </div> </div> </div> </div> <div class="row halves "> <div class="col half"> <div class="dm0 dmc-text " data-config-metrics-group="Responsive Text" data-config-metrics-title="Cisco SP Video, Access, and Trans..." data-version="DM:components/text/text:V2.2.0"> <h3>Cisco SP Video, Access, and Transport (formerly Scientific Atlanta)</h3> <p>Cisco Limited 1 Year RFR (Return for Repair) Hardware Warranty<br> <a href="/c/en/us/products/warranties/warranty-doc-c99-740609.html">WARR-1YR-RFR-HW</a> | <a href="/c/en/us/products/warranties/warranty-doc-c99-740666-fr.html">En fran莽ais</a></p> <p>Cisco Limited 3 Year RFR (Return for Repair) Hardware Warranty<br> <a href="/c/en/us/products/warranties/warranty-doc-c99-740596.html">WARR-3YR-RFR-HW</a> | <a href="/c/en/us/products/warranties/warranty-doc-c99-740674-fr.html">En fran莽ais</a></p> <p>Cisco Limited 5 Year RFR (Return for Repair) Hardware Warranty</p> <p><a href="/c/en/us/products/warranties/warranty-doc-c99-740590.html">WARR-5YR-RFR-HW</a> | <a href="/c/en/us/products/warranties/warranty-doc-c99-740680-fr.html">En fran莽ais</a></p> </div> </div> <div class="col half"> <div class="dm0 dmc-text" data-config-metrics-group="Responsive Text" data-config-metrics-title="Optical products" data-version="DM:components/text/text:V2.2.0"> <h3>Optical products</h3> <p>Cisco Limited 5-Year Hardware and 5-Year Software Warranty Terms<br> <a href="/c/en/us/td/docs/general/warranty/English/551CEN__.html">WARR-5YR-HW-5YR-SW</a> | <a href="/c/en/us/products/warranties/warranty-doc-c99-740679-fr.html">En fran莽ais</a></p> <p>Cisco 5-Year Hardware 1YR SW Warranty<br> <a href="/c/en/us/products/warranties/warranty-doc-c99-740719.html">WARR-5YR-HW-1YR-SW</a> | <a href="/c/en/us/products/warranties/warranty-doc-c99-740676-fr.html">En fran莽ais</a></p> </div> </div> </div> <div class="row full"> <div class="col full"> </div> </div> </div> </div>  </div> <script type="module" src="/site/web-components/us/en/cdc-footer.js"></script> <cdc-footer></cdc-footer> <script type="text/javascript"> if(document.querySelector('#privacy-manager')!=null){ document.querySelector('#privacy-manager').href='#cookies'; } </script> <div id="fw-overlay"></div> <script src="/etc/designs/cdc/clientlibs/responsive/js/responsive.min.js"></script> <script src="/etc/designs/cdc/fw/m/res_marketing_metrics_rules.js" type="text/javascript"></script>  <noscript><img src="//cisco.112.2o7.net/b/ss/cisco-mobile/5/12345" width="2" height="2" border="0" alt=""/></noscript> </body> </html>

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