Premier Support | Lenovo Tech Today Venezuela

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href="https://www.lenovo.com/mx/es/case-studies-customer-success-stories">Casos de éxito</a> <div class="body-text"></div> </li> </ul> </div> <div class="close-wrapper"> <button class="close-button"> <span class="sr-only">Close</span> </button> </div> </div> </div> </div> </li> <li data-ttnav-level=0 data-ttnav-type="search_bar" data-ttnav-layout="" data-ttnav-first-right=""> <span>Barra de búsqueda</span> </li> <li class="level-0 content-menu dropdown" data-ttnav-level=0 data-ttnav-type="dropdown" data-ttnav-layout="right" data-ttnav-first-right="1"> <a href="" class="dropdown-toggle" data-type="static" role="button" data-toggle="dropdown" id="techtoday-dropdown-link-402" data-target="#techtoday-dropdown-wrapper-402" aria-controls="techtoday-dropdown-wrapper-402" aria-expanded="false" aria-label="Todo Lenovo"> <div class="lenovo-globe"></div> Todo Lenovo <div class="lenovo-chevron"></div> </a> <div id="techtoday-dropdown-wrapper-" class="techtoday-dropdown-wrapper dropdown" 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</li> </ul> </div> </li> <li class="level-0 content-menu language-switcher" data-ttnav-level=0 data-ttnav-type="switcher" data-ttnav-layout="right" data-ttnav-first-right=""> <a href="" class="dropdown-toggle" data-type="static" role="button" data-toggle="dropdown" id="techtoday-dropdown-link-263" data-target="#techtoday-dropdown-wrapper-263" aria-controls="techtoday-dropdown-wrapper-263" aria-expanded="false" aria-label="Selector de idioma"> <div class="lenovo-globe"></div> Selector de idioma <div class="lenovo-chevron"></div> </a> <div id="techtoday-dropdown-wrapper-" class="techtoday-dropdown-wrapper language-switcher-translations" data-nosnippet="true" aria-label="Language Switcher"> <ul class="level-1 nav-techtoday" role="menu" aria-labelledby="dLabel" style=""> <li class="level-1 level-2-area mobile-back"> <a href="#" class="mobile-back">Back</a> </li> <li><a href="/dz/fr/premier" hreflang="fr-dz">Algeria (French)</a></li> <li><a href="/ar/es/premier" hreflang="es-ar">Argentina (Spanish)</a></li> <li><a href="/au/en/premier" hreflang="en-au">Australia (English)</a></li> <li><a href="/at/de/premier" hreflang="de-at">Austria (German)</a></li> <li><a href="/be/nl/premier" hreflang="nl-be">Belgium (Dutch)</a></li> <li><a href="/be/fr/premier" hreflang="fr-be">Belgium (French)</a></li> <li><a href="/bz/es/premier" hreflang="es-bz">Belize (Spanish)</a></li> <li><a href="/bo/es/premier" hreflang="es-bo">Bolivia (Spanish)</a></li> <li><a href="/br/pt/premier" hreflang="pt-br">Brazil (Portuguese)</a></li> <li><a href="/ca/en/premier" hreflang="en-ca">Canada (English)</a></li> <li><a href="/cl/es/premier" hreflang="es-cl">Chile (Spanish)</a></li> <li><a href="/co/es/premier" hreflang="es-co">Colombia (Spanish)</a></li> <li><a href="/cr/es/premier" hreflang="es-cr">Costa Rica (Spanish)</a></li> <li><a href="/do/es/premier" hreflang="es-do">Dominican Republic (Spanish)</a></li> <li><a href="/ec/es/premier" hreflang="es-ec">Ecuador (Spanish)</a></li> <li><a href="/sv/es/premier" hreflang="es-sv">El Salvador (Spanish)</a></li> <li><a href="/fr/fr/premier" hreflang="fr-fr">France (French)</a></li> <li><a href="/de/de/premier" hreflang="de-de">Germany (German)</a></li> <li><a href="/gt/es/premier" hreflang="es-gt">Guatemala (Spanish)</a></li> <li><a href="/hn/es/premier" hreflang="es-hn">Honduras (Spanish)</a></li> <li><a href="/hk/en/premier" hreflang="en-hk">Hong Kong, China (English)</a></li> <li><a href="/in/en/premier" hreflang="en-in">India (English)</a></li> <li><a href="/id/in/premier-legacy" hreflang="id-id">Indonesia (Indonesian)</a></li> <li><a href="/it/it/premier" hreflang="it-it">Italy (Italian)</a></li> <li><a href="/jp/ja/premier" hreflang="ja-jp">Japan (Japanese)</a></li> <li><a href="/kr/ko/premier" hreflang="ko-kr">Korea (Korean)</a></li> <li><a href="/my/en/premier" hreflang="en-my">Malaysia (English)</a></li> <li><a href="/mx/es/premier" hreflang="es-mx">Mexico (Spanish)</a></li> <li><a href="/ma/fr/premier" hreflang="fr-ma">Morocco (French)</a></li> <li><a href="/mm/en/premier" hreflang="en-mm">Myanmar (English)</a></li> <li><a href="/nl/nl/premier" hreflang="nl-nl">Netherlands (Dutch)</a></li> <li><a href="/nz/en/premier" hreflang="en-nz">New Zealand (English)</a></li> <li><a href="/ni/es/premier" hreflang="es-ni">Nicaragua (Spanish)</a></li> <li><a href="/pa/es/premier" hreflang="es-pa">Panama (Spanish)</a></li> <li><a href="/py/es/premier" hreflang="es-py">Paraguay (Spanish)</a></li> <li><a href="/pe/es/premier" hreflang="es-pe">Peru (Spanish)</a></li> <li><a href="/ph/en/premier" hreflang="en-ph">Philippines (English)</a></li> <li><a href="/pr/es/premier" hreflang="es-pr">Puerto Rico (Spanish)</a></li> <li><a href="/sg/en/premier" hreflang="en-sg">Singapore (English)</a></li> <li><a href="/es/es/premier" hreflang="es-es">Spain (Spanish)</a></li> <li><a href="/se/sv/premier" hreflang="sv-se">Sweden (Swedish)</a></li> <li><a href="/ch/fr/premier" hreflang="fr-ch">Switzerland (French)</a></li> <li><a href="/ch/de/premier" hreflang="de-ch">Switzerland (German)</a></li> <li><a href="/tw/zh/premier" hreflang="zh-tw">Taiwan, China (Chinese - Traditional)</a></li> <li><a href="/th/th/premier" hreflang="th-th">Thailand (Thai)</a></li> <li><a href="/tn/fr/premier" hreflang="fr-tn">Tunisia (French)</a></li> <li><a href="/gb/en/premier" hreflang="en-gb">United Kingdom (English)</a></li> <li><a href="/us/en/premier" hreflang="en-us">United States (English)</a></li> <li><a href="/uy/es/premier" hreflang="es-uy">Uruguay (Spanish)</a></li> <li><a href="/ve/es/premier" hreflang="es-ve" class="is-active">Venezuela (Spanish)</a></li> <li><a href="/vn/vn/premier" hreflang="vi-vn">Vietnam (Vietnamese)</a></li> </ul> </div> </li> </ul> </nav> </div> </div> </header> <div id="page" class="container-fluid"> <div class="row"> <section class="col-sm-12"> <a id="main-content"></a> <div class="container"><div class="row"> <div class="region region-content-top"> <div class="container"> <div class="row"> <h1 class="page-header"> <span>Premier Support</span> </h1> </div> </div> </div> </div></div> <div class="region region-content"> <div data-drupal-messages-fallback class="hidden"></div><article about="/ve/es/premier" class="category full clearfix"> <div class="content"> <div class="field field--name-field-page-components field--type-entity-reference-revisions field--label-hidden field--items"> <div class="container-fluid section-01-container paragraph paragraph--id--268030 paragraph--type--body-text paragraph--view-mode--default narrower-text pad-top-100 pad-bottom-100 bg-on bg-pos-center-top" id="fpc-0"> <style> .paragraph--id--268030 { background-image: url(/sites/default/files/styles/original/public/2020-03/header.jpg.webp?itok=6ao74yPV); } .paragraph--id--268030 p { color: #fff; } </style> <div class="field field--name-field-body field--type-text-long field--label-hidden field--item"> <div><style>.header-text { font-size: 70px !important; line-height: 74px !important; } .header-text-paragraph { font-size: 26px !important; line-height: 32px !important; } .section-01-container .text-line-3{ margin-top: 20px; } .section-01-container{ background-position: -267px 0 !important; } @media (min-width: 768px) { .section-01-container{ background-position: -167px 0 !important; } } @media (min-width: 992px) { .section-01-container{ background-position: left !important; } .text-title-container{ padding-left: 60px !important; } } </style> <div class="text-title-container"><img alt src="/origind8/sites/default/files/2020-09/lenovo-premier-support@2x.png" style="width: 264px; margin-bottom: 16px;"> <p class="body-text-small-width"><span class="weight-900"><span class="x-large-title header-text">Lenovo te</span><br> <span class="x-large-title header-text">ofrece el socio </span><br> <span class="green-inline-text"><span class="green-text x-large-title header-text">más inteligente </span></span><br> <span class="x-large-title header-text">de TI</span></span></p> <p class="text-line-3"><span class="white-inline-text header-text-paragraph">Técnicos de nivel avanzado. Gestión integral de casos. Resoluciones más rápidas desde un primer intento.</span></p> </div> </div> </div> </div> <div class="container-fluid section-02-container paragraph paragraph--id--268031 paragraph--type--body-text paragraph--view-mode--default green pad-top-80 pad-bottom-80 bg-pos-center" id="fpc-1"> <div class="field field--name-field-body field--type-text-long field--label-hidden field--item"> <div><style>.section-02-container__header { max-width: 1000px !important; } .smarter-paragraph { font-family: 'Lato', sans-serif; font-weight: 400; font-size: 16px !important; line-height: 22px; } .smarter-header { font-family: 'Lato-Bold', sans-serif; font-weight: 700; font-size: 40px !important; line-height: 44px; } .margin-bottom { margin-bottom: 20px; } .section-02-container .text-line-container{ display: flex; justify-content: center; } .section-02-container .text-line-1, .section-02-container .text-line-2{ width: 100%; } @media (min-width: 768px) { .section-02-container .text-line-1{ max-width: 540px; } .section-02-container .text-line-2{ max-width: 570px; } } @media (min-width: 992px) { .section-02-container .text-line-1{ max-width: 900px; } .section-02-container .text-line-2{ max-width: 861px; } } </style> <p class="text-align-center body-text-center-position body-text-normal-width weight-800 text-line-container margin-bottom"><span class="large-title text-line-1 smarter-header section-02-container__header">Aumenta la productividad del usuario final y limita el tiempo de inactividad con acceso directo a ingenieros de élite de Lenovo</span></p> <div> <p class="text-align-center body-text-center-position body-text-small-width text-line-container"><span class="body-text-18 text-line-2 smarter-paragraph">Con un presupuesto cada vez más acotado para TI, necesitas reducir el nivel de complejidad, disminuir los costos operativos y encontrar distintas maneras de incrementar la eficiencia internamente, en tus equipos de soporte de TI. Lenovo™ Premier Support administra tareas de soporte de rutina, liberando a TI para que pueda concentrarse en tareas estratégicas para impulsar la organización.</span></p> </div> </div> </div> </div> <div class="container-fluid download-brochure-container paragraph paragraph--id--268032 paragraph--type--body-text paragraph--view-mode--default black pad-top-50 pad-bottom-50 bg-on bg-pos-center" id="fpc-2"> <style> .paragraph--id--268032 { background-image: url(/sites/default/files/styles/original/public/2020-03/gradient%20background.jpg.webp?itok=8aPFvKka); } .paragraph--id--268032 p { color: #fff; } </style> <div class="field field--name-field-body field--type-text-long field--label-hidden field--item"> <div><style>.download-brochure-container { padding-top: 80px !important; padding-bottom: 80px !important; } .download-brochure-container .download-button { margin-top: 30px; } .download-brochure-container .text-line-container{ display: flex; justify-content: center; } @media (min-width: 768px) { .download-brochure-container .text-line-1{ max-width: 530px; } } @media (min-width: 992px) { .download-brochure-container .text-line-1{ max-width: none; } } </style> <h2 class="text-align-center text-line-container"><span class="x-large-strong text-line-1 smarter-header">Ver cómo Premier Support da impulso a mi negocio</span></h2> <p class="text-align-center download-button"><a class="btn btn-gated-resource btn-green" href="/origind8/sites/default/files/2021-04/1%20Premier-Support_flyer_es.pdf" target="_blank">Descarga el folleto</a></p> </div> </div> </div> <div class="container-fluid service-premier-video-support body-text-no-padding-full-height paragraph paragraph--id--268034 paragraph--type--body-text-video paragraph--view-mode--default white" id="fpc-3"> <div class="row" style="max-width: initial; margin-left: 0; margin-right: 0;"> <div class='col-sm-6 video-left'> <div class="views-element-container form-group"><div class="js-view-dom-id-e5976a5a2043eb702f46044dabcff3975521dedde5935241e4a21883366dffc2"> <div class="row"> <div class="col-sm-12 views-row"> <div class="wrapper"><div class="views-field views-field-thumbnail__target-id"><span class="field-content"><div class="thumbnail-image-bg" style="background-image: url('/sites/default/files/styles/video_thumbnail_landscape/public/2022-01/img-premier-support-video.png.webp?itok=cpQ1UHJu');"></div> </span></div><div class="views-field views-field-nothing"><a href="/ww/en/solutions/media/video/por-que-lenovo-premier-support" class="field-content use-ajax" data-dialog-type="modal"> <div class="video-header">¿Por qué Lenovo Premier Support?</div> <div class="views-field-title">¿Por qué Lenovo Premier Support?</div> </a></div></div> </div> </div> </div> </div> </div> <div class='col-sm-6 js-text-body text-body-right'> <div class="field field--name-field-formatted-title field--type-text-long field--label-hidden field--item"><style>.service-premier-video-support .field--name-field-formatted-title{ padding: 60px 0 20px 0; } .service-premier-video-support .views-field-nothing.views-field { background-image: none !important; } @media screen and (max-width: 1023.98px) { .service-premier-video-support .text-container{ text-align: left; } .service-premier-video-support .row div{ width: 100%; } .service-premier-video-support .row{ display: flex; flex-direction: column; } } </style> <div class="text-container"> <p class="weight-900" style="margin-bottom: 0!important;"><span class="black-inline-text x-large-strong smarter-header">Liberar a los equipos de TI para enfocarse en lo importante</span></p> </div> </div> <div class="field field--name-field-sub-text field--type-text-long field--label-hidden field--item"><div class="text-container"> <p><span class="black-inline-text smarter-paragraph">Muchos equipos de TI se están volcando a organizaciones externas de soporte para aliviar algunas de las cargas básicas de mantenimiento de PC.</span></p> <p style="margin-bottom: 30px;"><span class="black-inline-text smarter-paragraph">Según algunos estudios, el 47% de las empresas del mercado medio encuentran valor en tales asociaciones, y la necesidad solo aumentará a medida que las flotas de PC se vuelvan más distribuidas y complejas.</span></p> <a href="https://www.youtube.com/watch?v=LbbVqGvxHvc" class="btn btn-cta-button btn-green" target="_blank"><span>Ver la diferencia de Premier Support</span></a></div> </div> </div> </div> </div> <div class="container-fluid service-premier-support-icons paragraph paragraph--id--268041 paragraph--type--slide-anything paragraph--view-mode--default" id="fpc-4"> <style> .paragraph--id--268041 { background-image: url(/sites/default/files/styles/original/public/2020-03/img-premier-support-centre.jpg.webp?itok=-NPIzQY9); background-position: top center; background-size: cover; padding: 20px; } </style> <div class="container"> <div class="field field--name-field-header-text-formatted field--type-text field--label-hidden field--item"><p><span class="white-inline-text"><span class="weight-700"><span class="x-large-strong smarter-header">Tu Centro de Premier Support</span></span></span></p></div> <div class="field field--name-field-sub-text field--type-text-long field--label-hidden field--item"><style>.service-premier-support-icons .container .non-slide-anything-wrapper .col-md-4 .block-wrapper .paragraph--type--tp-campaign-case-study .field { height: 99px; } .service-premier-support-icons .text-container .body-text-16{ font-size: 16px !important; } @media screen and (max-width: 1023.98px){ .service-premier-support-icons .text-container{ display: flex; justify-content: center; } .service-premier-support-icons .text-container p{ max-width: 350px; } } </style> </div> <div class="non-slide-anything-wrapper row"> <div class="col-md-4"> <div class="block-wrapper"> <div class="paragraph paragraph-slider-item paragraph--id--268035 paragraph--type--tp-campaign-case-study paragraph--view-mode--default icon-image"> <div class="field field--name-field-icon field--type-entity-reference field--label-hidden field--item"><div> <div class="field field--name-field-media-image field--type-image field--label-hidden field--item"> <img src="/sites/default/files/styles/original/public/2020-09/icon-Advanced-Technicians_green%402x.png.webp?itok=6Mz64Kh2" alt="smart-icon-2" loading="lazy" typeof="foaf:Image" data-src="https://techtoday.lenovo.com/sites/default/files/styles/original/public/2020-09/icon-Advanced-Technicians_green%402x.png.webp?itok=6Mz64Kh2" class="img-responsive" /> </div> </div> </div> <div class="text-wrapper"> <div class="field field--name-field-body field--type-text-long field--label-hidden inner-text"> <div class="text-container"> <p class="text-align-center"><span class="weight-500"><span class="body-text-16">Soporte técnico avanzado en más de 100 mercados</span></span></p> </div> </div> </div> </div> </div> </div> <div class="col-md-4"> <div class="block-wrapper"> <div class="paragraph paragraph-slider-item paragraph--id--268036 paragraph--type--tp-campaign-case-study paragraph--view-mode--default icon-image"> <div class="field field--name-field-icon field--type-entity-reference field--label-hidden field--item"><div> <div class="field field--name-field-media-image field--type-image field--label-hidden field--item"> <img src="/sites/default/files/styles/original/public/2020-03/icon-1_2.png.webp?itok=_JMSp374" alt="Premier Support Icon 1" loading="lazy" typeof="foaf:Image" data-src="https://techtoday.lenovo.com/sites/default/files/styles/original/public/2020-03/icon-1_2.png.webp?itok=_JMSp374" class="img-responsive" /> </div> </div> </div> <div class="text-wrapper"> <div class="field field--name-field-body field--type-text-long field--label-hidden inner-text"> <div class="text-container"> <p class="text-align-center"><span class="weight-500"><span class="body-text-16">Gerentes de cuentas técnicas para una relación proactiva y gestión de escalamientos</span></span></p> </div> </div> </div> </div> </div> </div> <div class="col-md-4"> <div class="block-wrapper"> <div class="paragraph paragraph-slider-item paragraph--id--268037 paragraph--type--tp-campaign-case-study paragraph--view-mode--default icon-image"> <div class="field field--name-field-icon field--type-entity-reference field--label-hidden field--item"><div> <div class="field field--name-field-media-image field--type-image field--label-hidden field--item"> <img src="/sites/default/files/styles/original/public/2020-09/icon-fully-intergrated.png.webp?itok=0NOI9eLL" alt="Premier Support Icon 9" loading="lazy" typeof="foaf:Image" data-src="https://techtoday.lenovo.com/sites/default/files/styles/original/public/2020-09/icon-fully-intergrated.png.webp?itok=0NOI9eLL" class="img-responsive" /> </div> </div> </div> <div class="text-wrapper"> <div class="field field--name-field-body field--type-text-long field--label-hidden inner-text"> <div class="text-container"> <p class="text-align-center"><span class="weight-500"><span class="body-text-16">Punto único de contacto para la administración simplificada de casos de extremo a extremo</span></span></p> </div> </div> </div> </div> </div> </div> <div class="col-md-4"> <div class="block-wrapper"> <div class="paragraph paragraph-slider-item paragraph--id--268038 paragraph--type--tp-campaign-case-study paragraph--view-mode--default icon-image"> <div class="field field--name-field-icon field--type-entity-reference field--label-hidden field--item"><div> <div class="field field--name-field-media-image field--type-image field--label-hidden field--item"> <img src="/sites/default/files/styles/original/public/2020-09/icon-business-applications.png.webp?itok=f9J6FG59" alt="Premier Support Icon 10" loading="lazy" typeof="foaf:Image" data-src="https://techtoday.lenovo.com/sites/default/files/styles/original/public/2020-09/icon-business-applications.png.webp?itok=f9J6FG59" class="img-responsive" /> </div> </div> </div> <div class="text-wrapper"> <div class="field field--name-field-body field--type-text-long field--label-hidden inner-text"> <div class="text-container"> <p class="text-align-center"><span class="weight-500"><span class="body-text-16">Soporte integral de hardware y software de fabricante original del equipo (OEM)</span></span></p> </div> </div> </div> </div> </div> </div> <div class="col-md-4"> <div class="block-wrapper"> <div class="paragraph paragraph-slider-item paragraph--id--268039 paragraph--type--tp-campaign-case-study paragraph--view-mode--default icon-image"> <div class="field field--name-field-icon field--type-entity-reference field--label-hidden field--item"><div> <div class="field field--name-field-media-image field--type-image field--label-hidden field--item"> <img src="/sites/default/files/styles/original/public/2020-09/icon-Next-day-green%402x.png.webp?itok=XF1XBo4_" alt="smart-icon-3" loading="lazy" typeof="foaf:Image" data-src="https://techtoday.lenovo.com/sites/default/files/styles/original/public/2020-09/icon-Next-day-green%402x.png.webp?itok=XF1XBo4_" class="img-responsive" /> </div> </div> </div> <div class="text-wrapper"> <div class="field field--name-field-body field--type-text-long field--label-hidden inner-text"> <div class="text-container"> <p class="text-align-center"><span class="weight-500"><span class="body-text-16">Prioridad en la prestación de servicios y en la entrega de las partes para reparaciones</span></span></p> </div> </div> </div> </div> </div> </div> <div class="col-md-4"> <div class="block-wrapper"> <div class="paragraph paragraph-slider-item paragraph--id--268040 paragraph--type--tp-campaign-case-study paragraph--view-mode--default icon-image"> <div class="field field--name-field-icon field--type-entity-reference field--label-hidden field--item"><div> <div class="field field--name-field-media-image field--type-image field--label-hidden field--item"> <img src="/sites/default/files/styles/original/public/2020-09/icon-Unscripted Troubleshooting_green%402x_0.png.webp?itok=zESoZNx5" alt="Vector Smart Object-6" loading="lazy" typeof="foaf:Image" data-src="https://techtoday.lenovo.com/sites/default/files/styles/original/public/2020-09/icon-Unscripted Troubleshooting_green%402x_0.png.webp?itok=zESoZNx5" class="img-responsive" /> </div> </div> </div> <div class="text-wrapper"> <div class="field field--name-field-body field--type-text-long field--label-hidden inner-text"> <div class="text-container"> <p class="text-align-center"><span class="weight-500"><span class="body-text-16">Portal Service Connect de Lenovo para la generación de informes personalizados y el soporte de productos</span></span></p> </div> </div> </div> </div> </div> </div> </div> <div class="field field--name-field-footer-text field--type-text-long field--label-hidden field--item"><p class="text-align-center"><a href="/ve/es/solutions/gated-form/3136" class="mktoform-link btn btn-gated-resource btn-green" data-form-id="3136" data-unique-id="form_3136" data-iframe-url="/ve/es/solutions/gated-form/3136/iframe" data-form-type="Premier Support"><span>Agenda una reunión</span></a></p> </div> </div> </div> <div class="container-fluid new-section paragraph paragraph--id--268042 paragraph--type--body-text paragraph--view-mode--default bg-pos-center" id="fpc-5"> <div class="field field--name-field-body field--type-text-long field--label-hidden field--item"> <div><style> .new-section { width: 100% !important; padding: 0 !important; background-color: #fff; } .new-section > div { max-width: 1920px !important; } /* Containers */ .new-section__background { background-image: url('/origind8/sites/default/files/2020-09/Mask%20Group%2011@2x.jpg'); background-size: cover; background-position: center; padding: 80px 20px 89px 20px; } .new-section__container--top { max-width: 1238px; width: 100%; margin: auto; display: flex; flex-direction: column; justify-content: center; align-items: center; } .new-section__container--bottom { padding-top: 77px; max-width: 1386px; width: 100%; margin: auto; } .new-section__tile-container { margin-top: 40px; display: flex; justify-content: center; } .new-section__tile { margin-right: 47px; display: flex; align-items: flex-start; } /* Typography */ .new-section__heading { font-family: 'Lato-Bold', sans-serif; font-weight: 700; font-size: 40px !important; line-height: 55px; color: #6ac346 !important; margin-bottom: 20px !important; text-align: center; } .new-section__paragraph-primary { font-family: 'Lato', sans-serif; font-weight: 400; font-size: 16px !important; line-height: 22px; color: #fff !important; text-align: center; } .new-section__bold { font-family: 'Lato-Bold', sans-serif; font-weight: 700; font-size: 60px !important; line-height: 1; } .new-section__paragraph-primary--1 { max-width: 439px; text-align: left; } .new-section__paragraph-primary--2 { max-width: 523px; text-align: left; } /* Images */ .new-section__image { width: 135px; margin-right: 54px; } @media screen and (max-width: 1068px) { .desktop-only { display: none !important; } } @media screen and (max-width: 900px) { .new-section__background { padding: 40px 60px 0 60px; } .new-section__tile-container { flex-direction: column; } .new-section__tile { margin-bottom: 63px; } .desktop-only { display: inline-block !important; } .new-section__container--bottom { padding-top: 40px; } } @media screen and (max-width: 600px) { .new-section__background { padding: 40px 20px 0 20px; } .new-section__heading { text-align: left; } .new-section__paragraph-primary { text-align: left; } .new-section__image { width: 96px; margin-right: 15px; } .new-section__heading { font-size: 25px !important; line-height: 30px; } .new-section__tile { margin-bottom: 40px; margin-right: 0; } } </style> <div class="new-section__background"> <div class="new-section__container--top"> <p class="new-section__heading">¿Cómo se mide Lenovo Premier Support?</p> <p class="new-section__paragraph-primary">A la hora de evaluar la calidad de las ofertas de soporte premium de los fabricantes de equipos originales (OEM), seguramente las opiniones de tus pares sean tan confiables como las afirmaciones hechas por el fabricante. Teniendo esto presente, Lenovo se complace en compartir los resultados de una encuesta de investigación global realizada en 2020 entre 602 responsables de la toma de decisiones en materia de TI por Technology Business Research, Inc. (TBR), la empresa líder en investigación. El estudio evaluó la experiencia del cliente en empresas con por lo menos 100 empleados en las que se utilizaba Lenovo Premier Support o la oferta de soporte de nivel premium de un competidor.</p> </div> <div class="new-section__container--bottom"> <p class="new-section__heading">Qué descubrimos</p> <div class="new-section__tile-container"> <div class="new-section__tile"><img alt class="new-section__image new-section__image--1" src="/origind8/sites/default/files/2023-03/img-91.png"> <p class="new-section__paragraph-primary new-section__paragraph-primary--1">El <span class="new-section__bold">91%</span> de los clientes<br> Premier Support indican que lo volverían a comprar</p> </div> <div class="new-section__tile"><img alt class="new-section__image new-section__image--1" src="/origind8/sites/default/files/2023-03/img-88.png"> <p class="new-section__paragraph-primary new-section__paragraph-primary--2">El <span class="new-section__bold">88%</span> de los clientes de Lenovo<br> indican que recomendarían el soporte P2P</p> </div> </div> </div> </div> </div> </div> </div> <div class="container-fluid section-06-container paragraph paragraph--id--268043 paragraph--type--body-text paragraph--view-mode--default gray bg-pos-center" id="fpc-6"> <div class="field field--name-field-body field--type-text-long field--label-hidden field--item"> <div><style>.section-06-container { padding-top: 80px !important; padding-bottom: 80px !important; } .section-06-container sup{ font-size: 10px; margin-left: 4px; } .tech-support-header { font-family: 'Lato-Bold', sans-serif; font-weight: 700; font-size: 40px !important; line-height: 48px; color: #6ac346 !important; margin-bottom: 20px !important; text-align: center; } .tech-support-container { max-width: 860px; margin: auto; text-align: center; } </style> <p class="tech-support-header">Asistencia técnica con la diferencia Premier</p> <p class="text-align-center tech-support-container" style="font-size: 16px !important; line-height: 22px!important;">Sabemos que tus usuarios finales esperan un soporte rápido y sin frustración. Premier Support te ofrece la consistencia, responsabilidad y visibilidad que te mereces. Y gracias a nuestro rápido servicio de reparación y al acceso prioritario a las piezas, mantendrás el tiempo de inactividad del sistema y las interrupciones de la productividad al mínimo.</p> <p class="text-align-center"> </p> <table align="center" id="premier-support-table"> <thead> <tr> <th class="text-align-left col-1" scope="row"> <div>Tu Centro de Premier Support</div> </th> <th class="col-2 white-line white-line-top" scope="col"> <div>Lenovo Deport</div> </th> <th class="col-3 blue-line blue-line-top" scope="col"> <div>Lenovo Onsite</div> </th> <th class="col-4 green-line green-line-top" scope="col"> <div>Lenovo Premier</div> </th> </tr> </thead> <tbody> <tr> <td class="text-align-left col-1">Soporte técnico avanzado con número de teléfono exclusivo</td> <td class="col-2 white-line"> </td> <td class="col-3 blue-line"> </td> <td class="col-4 green-line"> <div class="text-align-center"> <div data-embed-button="media_entity_embed" data-entity-embed-display="view_mode:media.original_dimension" data-entity-embed-display-settings="[]" data-entity-type="media" data-entity-uuid="f8203dea-2c96-4d1e-a938-64a8def19a77" data-langcode="ww-en" class="align-center embedded-entity"><div> <div class="field field--name-field-media-image field--type-image field--label-hidden field--item"> <img src="/sites/default/files/styles/original/public/2020-03/checkmark.png.webp?itok=sdqUoMkI" alt="Checkmark white" loading="lazy" typeof="foaf:Image" data-src="https://techtoday.lenovo.com/sites/default/files/styles/original/public/2020-03/checkmark.png.webp?itok=sdqUoMkI" class="img-responsive"> </div> </div> </div> </div> </td> </tr> <tr> <td class="text-align-left col-1">Reclamos de garantía incluye piezas y mano de obra<sup>1</sup></td> <td class="col-2 white-line"> <div class="hidden-xs">SLA estándar</div> <div class="visible-xs-block"><button class="mobile-popover" data-content="Standard SLAs" data-placement="bottom" data-toggle="popover" title type="button"></button></div> </td> <td class="col-3 blue-line"> <div class="hidden-xs">SLA estándar</div> <div class="visible-xs-block"><button class="mobile-popover" data-content="Standard SLAs" data-placement="bottom" data-toggle="popover" title type="button"></button></div> </td> <td class="col-4 green-line"> <div class="hidden-xs">Trabajo en sitio y prioridad para la entrega de repuestos</div> <div class="visible-xs-block"><button class="mobile-popover" data-content="Next business day onsite labour & parts prioritisation" data-placement="bottom" data-toggle="popover" title type="button"></button></div> </td> </tr> <tr> <td class="text-align-left col-1">Soporte integral de hardware y software de fabricante original (OEM)<sup>2</sup></td> <td class="col-2 white-line"> </td> <td class="col-3 blue-line"> </td> <td class="col-4 green-line"> <div data-embed-button="media_entity_embed" data-entity-embed-display="view_mode:media.original_dimension" data-entity-embed-display-settings="[]" data-entity-type="media" data-entity-uuid="f8203dea-2c96-4d1e-a938-64a8def19a77" data-langcode="ww-en" class="align-center embedded-entity"><div> <div class="field field--name-field-media-image field--type-image field--label-hidden field--item"> <img src="/sites/default/files/styles/original/public/2020-03/checkmark.png.webp?itok=sdqUoMkI" alt="Checkmark white" loading="lazy" typeof="foaf:Image" data-src="https://techtoday.lenovo.com/sites/default/files/styles/original/public/2020-03/checkmark.png.webp?itok=sdqUoMkI" class="img-responsive"> </div> </div> </div> </td> </tr> <tr> <td class="text-align-left col-1">Punto único de contacto para la administración simplificada de casos de extremo a extremo</td> <td class="col-2 white-line"> </td> <td class="col-3 blue-line"> </td> <td class="col-4 green-line"> <div data-embed-button="media_entity_embed" data-entity-embed-display="view_mode:media.original_dimension" data-entity-embed-display-settings="[]" data-entity-type="media" data-entity-uuid="f8203dea-2c96-4d1e-a938-64a8def19a77" data-langcode="ww-en" class="align-center embedded-entity"><div> <div class="field field--name-field-media-image field--type-image field--label-hidden field--item"> <img src="/sites/default/files/styles/original/public/2020-03/checkmark.png.webp?itok=sdqUoMkI" alt="Checkmark white" loading="lazy" typeof="foaf:Image" data-src="https://techtoday.lenovo.com/sites/default/files/styles/original/public/2020-03/checkmark.png.webp?itok=sdqUoMkI" class="img-responsive"> </div> </div> </div> </td> </tr> <tr> <td class="text-align-left col-1">Gerentes de cuentas técnicas para una relación proactiva y gestión de escalamientos</td> <td class="col-2 white-line"> </td> <td class="col-3 blue-line"> </td> <td class="col-4 green-line"> <div data-embed-button="media_entity_embed" data-entity-embed-display="view_mode:media.original_dimension" data-entity-embed-display-settings="[]" data-entity-type="media" data-entity-uuid="f8203dea-2c96-4d1e-a938-64a8def19a77" data-langcode="ww-en" class="align-center embedded-entity"><div> <div class="field field--name-field-media-image field--type-image field--label-hidden field--item"> <img src="/sites/default/files/styles/original/public/2020-03/checkmark.png.webp?itok=sdqUoMkI" alt="Checkmark white" loading="lazy" typeof="foaf:Image" data-src="https://techtoday.lenovo.com/sites/default/files/styles/original/public/2020-03/checkmark.png.webp?itok=sdqUoMkI" class="img-responsive"> </div> </div> </div> </td> </tr> <tr> <td class="text-align-left col-1">Serie estándar para generación de informes (despacho, cantidades de piezas, niveles de servicio, repeticiones, en garantía/fuera de garantía<sup>3</sup><sup>4</sup></td> <td class="col-2 white-line"> </td> <td class="col-3 blue-line"> </td> <td class="col-4 green-line"> <div data-embed-button="media_entity_embed" data-entity-embed-display="view_mode:media.original_dimension" data-entity-embed-display-settings="[]" data-entity-type="media" data-entity-uuid="f8203dea-2c96-4d1e-a938-64a8def19a77" data-langcode="ww-en" class="align-center embedded-entity"><div> <div class="field field--name-field-media-image field--type-image field--label-hidden field--item"> <img src="/sites/default/files/styles/original/public/2020-03/checkmark.png.webp?itok=sdqUoMkI" alt="Checkmark white" loading="lazy" typeof="foaf:Image" data-src="https://techtoday.lenovo.com/sites/default/files/styles/original/public/2020-03/checkmark.png.webp?itok=sdqUoMkI" class="img-responsive"> </div> </div> </div> </td> </tr> <tr> <td class="text-align-left col-1">Portal comercial de Lenovo para obtener información sobre la base de instalación, el estado de los tickets de servicio y la elaboración de informes para ayudar a identificar las tendencias y resolver los problemas de forma proactiva<sup>5</sup><sup>6</sup></td> <td class="col-2 white-line white-line-bottom"> </td> <td class="col-3 blue-line blue-line-bottom"> </td> <td class="col-4 green-line green-line-bottom"> <div data-embed-button="media_entity_embed" data-entity-embed-display="view_mode:media.original_dimension" data-entity-embed-display-settings="[]" data-entity-type="media" data-entity-uuid="f8203dea-2c96-4d1e-a938-64a8def19a77" data-langcode="ww-en" class="align-center embedded-entity"><div> <div class="field field--name-field-media-image field--type-image field--label-hidden field--item"> <img src="/sites/default/files/styles/original/public/2020-03/checkmark.png.webp?itok=sdqUoMkI" alt="Checkmark white" loading="lazy" typeof="foaf:Image" data-src="https://techtoday.lenovo.com/sites/default/files/styles/original/public/2020-03/checkmark.png.webp?itok=sdqUoMkI" class="img-responsive"> </div> </div> </div> </td> </tr> </tbody> </table> </div> </div> </div> <div class="container-fluid services-premier-unlock body-text-no-padding-full-height paragraph paragraph--type--body-text-image paragraph--view-mode--default image-right columns-five-five" id="fpc-7" style="background-image: url(/sites/default/files/styles/original/public/2020-03/img-premier-support-centre.jpg.webp?itok=-NPIzQY9); background-position: top center; background-size: cover;"> <div class="row" style="max-width: initial; margin-left: 0; margin-right: 0;"> <div class="col-sm-6 content-container"> <div class="body-wrapper " style="width: 100%;"> <div class="field field--name-field-body field--type-text-long field--label-hidden field--item"><style>.services-premier-unlock > .row { display: flex; align-items: center; } @media screen and (max-width: 1023.98px) { .services-premier-unlock .content-container{ order: 2; width: 100%; } .services-premier-unlock .image-container{ width: 100%; } .services-premier-unlock .row{ display: flex; flex-direction: column; } } </style> <div> <h2><span class="white-inline-text"><span class="large-title smarter-header">Libera todo el potencial<br> de tu equipo de TI</span></span></h2> <p class="smarter-paragraph">Tienes un socio de negocios de confianza para compartir la carga y que te acompaña en cada paso del camino. Accede a un número de teléfono exclusivo que acorta el tiempo de espera y te proporciona contacto directo con un ingeniero de élite que gestionará tu caso de punta a punta.</p> <p class="smarter-paragraph">Si necesitas servicio adicional, eres el primero en la cola para piezas con mano de obra al día siguiente en las instalaciones. Esto significa que puedes volver a trabajar más rápido y mantener tu negocio en marcha.</p> <p class="smarter-paragraph" style="margin-bottom: 30px!important;">Solo cuando puedes realizar tu trabajo es que nosotros hemos hecho el nuestro.</p> <p style="margin-bottom: 30px"><a href="/ve/es/solutions/gated-form/3136" class="mktoform-link btn btn-gated-resource btn-green" data-form-id="3136" data-unique-id="form_3136" data-iframe-url="/ve/es/solutions/gated-form/3136/iframe" data-form-type="Premier Support"><span>Contáctanos</span></a></p> <div class="btn-long-text-wrapper"> <p><a href="/ve/es/solutions/gated-form/3136" class="mktoform-link btn btn-gated-resource btn-green" data-form-id="3136" data-unique-id="form_3136" data-iframe-url="/ve/es/solutions/gated-form/3136/iframe" data-form-type="Premier Support"><span>Ponte en contacto con tu socio preferido</span></a></p> </div> </div> </div> </div> </div> <div class="col-sm-6 image-container right"> <div style="background-image: url(/sites/default/files/styles/original/public/2020-03/premier-support-untangle.png.webp?itok=K5Cpha-e)" class="field field--name-field-image field--type-entity-reference field--label-hidden field--item"></div> </div> </div> </div> <div class="container-fluid service-premier-disclaimer paragraph paragraph--id--268045 paragraph--type--body-text paragraph--view-mode--default gray-light bg-pos-center" id="fpc-8"> <div class="field field--name-field-body field--type-text-long field--label-hidden field--item"> <div><style>.footer-text { margin-bottom: 10px; } </style> <div class="row"> <div class="col-md-12"> <p class="footer-text" style="margin-bottom: 10px;"><span class="black-inline-text"><sup>1</sup> El servicio de siguiente día hábil in situ no está garantizado en todos los países; en este caso, los clientes Premier recibirán la mejor entrega de servicio disponible y prioritaria. La prestación del servicio podría verse retrasada por falta de stock. No disponible en todos los países. Si Lenovo determina que el problema en cuestión está cubierto por la garantía y no puede ser resuelto vía telefónica o bajo la modalidad de "pieza reemplazable por cliente", la reparación será efectuada en sitio, siempre que el servicio esté disponible. De lo contrario, se empleará el mejor servicio disponible. Las llamadas recibidas después de las 4:00 p.m. (hora local) se considerarán recibidas al día hábil siguiente. No se garantiza el servicio al día siguiente</span></p> <p class="footer-text" style="margin-bottom: 10px;"><span class="black-inline-text"><sup>2</sup> No incluido:</span></p> <ul> <li> <p class="footer-text" style="margin-bottom: 10px;"><span class="black-inline-text">Aplicaciones de software ERP</span></p> </li> <li> <p class="footer-text" style="margin-bottom: 10px;"><span class="black-inline-text">Algunos programas no son compatibles (pide a tu representante una lista de software compatible)</span></p> </li> <li> <p class="footer-text" style="margin-bottom: 10px;"><span class="black-inline-text">Piezas de repuesto y servicio no cubiertos por la garantía</span></p> </li> </ul> <p class="footer-text" style="margin-bottom: 10px;"><span class="black-inline-text"><sup>3</sup> No disponible en todos los países.</span></p> <p class="footer-text" style="margin-bottom: 10px;"><span class="black-inline-text"><sup>4</sup> Varios niveles disponibles. Podrían aplicar distintos criterios. Para más información, ponte en contacto con tu representante de ventas</span></p> <p class="footer-text" style="margin-bottom: 10px;"><span class="black-inline-text"><sup>5</sup> No disponible en todos los países.</span></p> <p class="footer-text" style="margin-bottom: 10px;"><span class="black-inline-text"><sup>6</sup> Varios niveles disponibles. Podrían aplicar distintos criterios. Para más información, ponte en contacto con tu representante de ventas</span><br>  </p> </div> </div> </div> </div> </div> </div> </div> </article> </div> </section> </div> </div> </div> <div id="search-modal" aria-label="Search form"> <div class="search-wrapper"> <a class="close-modal" href="#" aria-label="Close search modal"> <span class="text">x</span> <span class="sr-only">Close search modal</span> </a> <form action="/ve/es/solutions/search" class="form"> <div class="form-item"> <label for="search">Search</label> <input id="search" type="text" placeholder="Search" name="search"> </div> <div class="form-actions"> <input type="submit" value="Search"> </div> </form> </div> </div> <div role="contentinfo"> <div class="region region-meta-footer"> <section id="block-lenovo-meta-simple" class="block block-lenovo-page block-page-simple clearfix"> </section> <section id="block-enhanced-footer-menu" class="block block-lenovo-page block-lenovo-thinkiot-page block-footer enhanced-v2 clearfix"> 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