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Our customer service is also available at circulation@sunjournal.com.</p> </div> </div> <div class="tab"> <input id="tab2-two" type="checkbox" name="tabs"> <label for="tab2-two"><span class="question-icon">Q:</span> How do I schedule a vacation hold or change information on my account?</label> <div class="tab-content"> <p><span class="answer-icon">A:</span>You can use the <a href="https://myaccount.sunjournal.com/smg_sj/dashboard" target="_blank">online account tools</a> to schedule a vacation hold or change account information.</p> </div> </div> <div class="tab"> <input id="tab2-three" type="checkbox" name="tabs"> <label for="tab2-three"><span class="question-icon">Q:</span> How do I contact customer service?</label> <div class="tab-content"> <p><span class="answer-icon">A:</span> Contact us at us at <a href="mailto:circulation@sunjournal.com">circulation@sunjournal.com</a>. </p> </div> </div> <div class="tab"> <input id="tab2-four" type="checkbox" name="tabs"> <label for="tab2-four"><span class="question-icon">Q:</span> How do I report a problem with the website, ePaper or Mobile App?</label> <div class="tab-content"> <p><span class="answer-icon">A:</span> Contact us at us at <a href="mailto:circulation@sunjournal.com">circulation@sunjournal.com</a>.</p> </div> </div> <div class="tab"> <input id="tab2-five" type="checkbox" name="tabs"> <label for="tab2-five"><span class="question-icon">Q:</span> My question was not answered here. How can I get more information?</label> <div class="tab-content"> <p><span class="answer-icon">A:</span> For more information <a href="https://support.pressherald.com/support/home" target="_blank">access our support page</a> or email us at <a href="mailto:circulation@sunjournal.com">circulation@sunjournal.com</a>.</p> </div> </div> </div> <div class="accordion"> <div class="sub-title">ePaper Questions</div> <div class="tab"> <input id="tab7-one" type="checkbox" name="tabs"> <label for="tab7-one"><span class="question-icon">Q:</span> Why is a login required to access the ePaper? </label> <div class="tab-content"> <p><span class="answer-icon">A:</span> The ePaper is a replica of the printed edition and is available to exclusively to subscribers. Subscriptions fund our work.</a>.</p> </div> </div> <div class="tab"> <input id="tab7-two" type="checkbox" name="tabs"> <label for="tab7-two"><span class="question-icon">Q:</span> What tools are available to customize my reading experience?</label> <div class="tab-content"> <p><span class="answer-icon">A:</span>The Main Menu (<font size="+3">≡</font>) in the upper right corner opens to access a full list of options, sections, and settings for your ePaper. </p> <p>Navigate through the ePaper using the arrow icons (< >) in the top center or on the sides, swiping left or right on your touchscreen, or by using the Pages button in the lower left corner. </p> <p>You may set your View Options using the arrows button next to the title on the upper left, letting you adjust how pages are displayed. </p> </div> </div> <div class="tab"> <input id="tab7-three" type="checkbox" name="tabs"> <label for="tab7-three"><span class="question-icon">Q:</span> How do I best navigate page to page? </label> <div class="tab-content"> <p><span class="answer-icon">A:</span> You can swipe left or right and/or use the arrow buttons to turn pages. If you are zoomed in, use the page navigation at the bottom of the page or the arrows at the very top of the black bar to page through. </p> </div> </div> <div class="tab"> <input id="tab7-four" type="checkbox" name="tabs"> <label for="tab7-four"><span class="question-icon">Q:</span> Why is the page/article blurry? </label> <div class="tab-content"> <p><span class="answer-icon">A:</span> Blurriness is often caused by the page loading. Give it a few seconds to load fully.</p> </div> </div> <div class="tab"> <input id="tab7-five" type="checkbox" name="tabs"> <label for="tab7-five"><span class="question-icon">Q:</span> How do I find previous days’ papers?</label> <div class="tab-content"> <p><span class="answer-icon">A:</span> Use the archive link on the top right to find the date, organized by month. It will load in place of the current edition.</p> </div> </div> <div class="tab"> <input id="tab7-six" type="checkbox" name="tabs"> <label for="tab7-six"><span class="question-icon">Q:</span> My question was not answered here. How can I get more information?</label> <div class="tab-content"> <p><span class="answer-icon">A:</span> For more information <a href="https://support.pressherald.com/support/home" target="_blank">access our support page</a> or email us at <a href="mailto:circulation@sunjournal.com">circulation@sunjournal.com</a>.</p> </div> </div> </div> <div class="accordion"> <div class="sub-title">Newsroom Questions</div> <div class="tab"> <input id="tab3-one" type="checkbox" name="tabs"> <label for="tab3-one"><span class="question-icon">Q:</span> How do I submit a news tip?</label> <div class="tab-content"> <p><span class="answer-icon">A:</span> Fill out our <a href="https://www.sunjournal.com/submit-news-tip/" target="_blank">online form</a>. </p> </div> </div> <div class="tab"> <input id="tab3-two" type="checkbox" name="tabs"> <label for="tab3-two"><span class="question-icon">Q:</span> How do I submit a Letter to the Editor?</label> <div class="tab-content"> <p><span class="answer-icon">A:</span> Visit <a href="https://www.sunjournal.com/letters-to-the-editor/" target="_blank">sunjournal.com/letters-to-the-editor/</a> for details. </p> </div> </div> <div class="tab"> <input id="tab3-three" type="checkbox" name="tabs"> <label for="tab3-three"><span class="question-icon">Q:</span> How do I submit an event listing for the digital and print calendars?</label> <div class="tab-content"> <p><span class="answer-icon">A:</span> Visit the <a href="https://www.sunjournal.com/addyourevent/" target="_blank">Add Your Event page</a> for more information or <a href="https://www.sunjournal.com/events-calendar/#!/" target="_blank">visit the calendar</a> to upload an event. </p> </div> </div> <div class="tab"> <input id="tab3-four" type="checkbox" name="tabs"> <label for="tab3-four"><span class="question-icon">Q:</span> How do I submit an obituary?</label> <div class="tab-content"> <p><span class="answer-icon">A:</span> Visit <a href="https://www.sunjournal.com/submit-an-obituary/" target="_blank">sunjournal.com/submit-an-obituary/</a> for details. </p> </div> </div> <div class="tab"> <input id="tab3-five" type="checkbox" name="tabs"> <label for="tab3-five"><span class="question-icon">Q:</span> How do I purchase a photograph that appeared in the newspaper or online?</label> <div class="tab-content"> <p><span class="answer-icon">A:</span> Photographs can be searched and purchased through the <a href="https://masthead.smugmug.com/" target="_blank">SunJournal.com Photo Store</a>.</p> </div> </div> <div class="tab"> <input id="tab3-six" type="checkbox" name="tabs"> <label for="tab3-six"><span class="question-icon">Q:</span> How do I send a press release?</label> <div class="tab-content"> <p><span class="answer-icon">A:</span> visit <a href="https://www.sunjournal.com/press-releases/" target="_blank">sunjournal.com/press-releases/</a> for details.</p> </div> </div> <div class="tab"> <input id="tab3-seven" type="checkbox" name="tabs"> <label for="tab3-seven"><span class="question-icon">Q:</span> How do I send an announcement?</label> <div class="tab-content"> <p><span class="answer-icon">A:</span> Fill out our <a href="https://www.sunjournal.com/announcement/" target="_blank">online form</a>.</p> </div> </div> <div class="tab"> <input id="tab3-eight" type="checkbox" name="tabs"> <label for="tab3-eight"><span class="question-icon">Q:</span> How do I contact Sun Spots?</label> <div class="tab-content"> <p><span class="answer-icon">A:</span> Fill out our <a href="https://www.sunjournal.com/ask-sun-spots/" target="_blank">online form</a>. </p> </div> </div> </div> <div class="accordion"> <div class="sub-title">Technical Questions</div> <div class="tab"> <input id="tab4-one" type="checkbox" name="tabs"> <label for="tab4-one"><span class="question-icon">Q:</span> How do I unsubscribe from the notifications that pop up when I’m accessing the website?</label> <div class="tab-content"> <p><span class="answer-icon">A:</span> We send browser notifications in Google Chrome, Firefox and Safari. When you open <a href="https://www.sunjournal.com" target="_blank" rel="noopener noreferrer">SunJournal.com</a> find the small red bell in the lower left corner. Click on the bell and you will see a red “unsubscribe” button. If you’d like to subscribe again in the future, just click on the bell and hit subscribe.<br> <br></p> </div> </div> <div class="tab"> <input id="tab4-two" type="checkbox" name="tabs"> <label for="tab4-two"><span class="question-icon">Q:</span> What browser works best with our website?</label> <div class="tab-content"> <p><span class="answer-icon">A:</span> We suggest Mozilla Firefox. Newer versions of Firefox have an auto-update feature that will help keep you up to date. We also suggest Google Chrome. A personal favorite, Google Chrome is fast and agile. Chrome, like Firefox, also has an auto-update feature.<br> <br> <em>Other browsers:</em><br> Apple Safari. A good browser that is quick and well supported. Internet Explorer. Although we support IE8, we strongly suggest you use another browser to view our site.<br> <br></p> </div> </div> <div class="tab"> <input id="tab4-three" type="checkbox" name="tabs"> <label for="tab4-three"><span class="question-icon">Q:</span> How do I update my browser?</label> <div class="tab-content"> <p><span class="answer-icon">A:</span> Each browser is slightly different. Some browsers auto update and some are more complex. We suggest you visit your preferred vendor’s website and download the latest version if you are unsure of what is available or how to update your browser. <br><br> <a href="https://support.apple.com/downloads/safari" target="_blank">Safari</a><br> <a href="https://www.mozilla.org/en-US/firefox/new/" target="_blank">Firefox</a><br> <a href="https://www.google.com/intl/en-US/chrome/" target="_blank">Chrome</a><br> <a href="https://support.microsoft.com/en-us/help/17621/internet-explorer-downloads" target="_blank">Internet Explorer</a><br> </p> </div> </div> <div class="tab"> <input id="tab4-four" type="checkbox" name="tabs"> <label for="tab4-four"><span class="question-icon">Q:</span> What are cookies all about and what do I do with them?</label> <div class="tab-content"> <p><span class="answer-icon">A:</span> Some features of sunjournal.com require a browser technology called cookies. Cookies are like name-tags for your browser. They are files stored on your computer that allow our website to recognize that you already signed in when you come back after being away for a while. Please be sure you have cookies enabled for sunjournal.com. Some browsers will have options for disabling cookies on a site by site basis as well as globally. Some browsers (such as Google Chrome) allow users to clear cookies and local data at the time of shutdown of the browser. This feature may be the reason you are being logged out each time you close your browser.</p> </div> </div> <div class="tab"> <input id="tab4-five" type="checkbox" name="tabs"> <label for="tab4-five"><span class="question-icon">Q:</span> Why might my cookies not be working?</label> <div class="tab-content"> <p><span class="answer-icon">A:</span> It’s possible they have been turned off by you or someone else who uses your device. In that case it is usually a simple matter to turn them back on. It’s also possible some other programs or browser plug-ins like anti virus or ad blockers, may limit the functionality of your cookies. There are so many different kinds of these plug-ins and applications, we can’t provide support for those, but if changing your cookies settings doesn’t resolve a problem you are having, a next step might be to disable these products temporarily and see if the problem persists.</p> </div> </div> <div class="tab"> <input id="tab4-six" type="checkbox" name="tabs"> <label for="tab4-six"><span class="question-icon">Q:</span> My question was not answered here. How can I get more information?</label> <div class="tab-content"> <p><span class="answer-icon">A:</span> For more information <a href="https://support.pressherald.com/support/home" target="_blank">access our support page</a> or email us at <a href="mailto:circulation@sunjournal.com">circulation@sunjournal.com</a>.</p> </div> </div> </div> </div> </div> <div class="source_box_scripts_styles"><style> .sub-title { font-family: 'Lusitana', serif; font-size: 23px; font-weight: 300; margin-top: -10px; margin-bottom:5px; } /* ACCORDION STYLES */ #tab-container { width: 940px; margin: 0 auto; } @media only screen and (max-width: 850px) { #tab-container { width: 90%; margin: 0 auto; } .sub-title { display:none; } } ul.resp-tabs-list, p { margin: 0px; padding: 0px; } .resp-tabs-list li { font-family: 'Open Sans', sans-serif; font-weight: 600; font-size: 14px; display: inline-block; padding: 13px 15px; margin: 0 4px 0 0; list-style: none; cursor: pointer; float: left; } .resp-tabs-container { 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$(this); $tabContent.attr('aria-labelledby', options.tabidentify + '_tab_item-' + (tabcount)).css({ 'border-color': options.active_border_color }); tabcount++; }); count++; }); // Show correct content area var tabNum = 0; if (hash != '') { var matches = hash.match(new RegExp(respTabsId + "([0-9]+)")); if (matches !== null && matches.length === 2) { tabNum = parseInt(matches[1], 10) - 1; if (tabNum > count) { tabNum = 0; } } } //Active correct tab $($respTabs.find('.resp-tab-item.' + options.tabidentify)[tabNum]).addClass('resp-tab-active').css({ 'background-color': options.activetab_bg, 'border-color': options.active_border_color }); //keep closed if option = 'closed' or option is 'accordion' and the element is in accordion mode if (options.closed !== true && !(options.closed === 'accordion' && !$respTabsList.is(':visible')) && !(options.closed === 'tabs' && $respTabsList.is(':visible'))) { $($respTabs.find('.resp-accordion.' + 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