Legal for Clients

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.6.2-.2 0-.6.3-.8.6-.6.7-1.2 1.8-1.4 2.8L8 6.4c.4-1.8 1.7-4.2 3.3-4.2Z" fill="#95BF47"/><path d="M19 5.4h-1.6L16 4H16v18.5l5.6-1.4-2.3-15.6-.2-.1Z" fill="#5E8E3E"/><path d="m12.7 8.2-.6 2.4s-.7-.3-1.6-.2c-1.3 0-1.3.9-1.3 1 0 1.2 3 1.4 3.1 4 .1 2-1 3.3-2.8 3.5-2 0-3.2-1.2-3.2-1.2l.4-1.8s1.2.9 2 .8c.7 0 .9-.6.9-.9 0-1.4-2.4-1.3-2.6-3.7-.1-2 1.2-4 4-4.1 1.2 0 1.7.2 1.7.2Z" fill="#fff"/></svg></span>Shopify</a></li> <li><a href="/marketplace/apps/squarespace/#description" class="c-menu__item"><span class="c-menu__icon v--mobile"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M5.4 12 12 5.5a2.4 2.4 0 0 1 3.4 0l.5.5 1-1-.5-.6a3.8 3.8 0 0 0-5.4 0L4.4 11l1 1Z" fill="currentColor"/><path fill-rule="evenodd" clip-rule="evenodd" d="m14.3 7.6-1-1-6.7 6.6c-1 1-2.5 1-3.4 0-1-.9-1-2.4 0-3.4L8.9 4 8 3 2 8.8a4 4 0 0 0 0 5.5 3.8 3.8 0 0 0 5.5 0l6.7-6.7ZM20.9 8.8a3.8 3.8 0 0 0-5.5 0l-6.7 6.7 1 1 6.7-6.6a2.4 2.4 0 0 1 4.1 1.7c0 .6-.2 1.2-.7 1.7l-5.7 5.8 1 1 5.8-5.8a4 4 0 0 0 0-5.5Z" fill="currentColor"/><path fill-rule="evenodd" clip-rule="evenodd" d="M17.6 11 11 17.9c-1 1-2.5 1-3.4 0l-.5-.5-1 1 .5.5a3.8 3.8 0 0 0 5.4 0l6.6-6.7-1-1Z" fill="currentColor"/></svg> </span>Squarespace</a></li> <li><a href="/marketplace/apps/mailchimp/#description" class="c-menu__item"><span class="c-menu__icon v--mobile"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M12 1.5a10.5 10.5 0 1 0 0 21 10.5 10.5 0 0 0 0-21Z" fill="#FDDD4C"/><path d="M7.4 14.7c-.2-.3.3-.8.1-1.3a.8.8 0 0 0-1.3-.2c-.3.3-.3.7-.2.8v.1c.2 0 .2-.3.3-.4.1-.2.4-.3.7-.2.4.3 0 .7 0 1 0 .4.3.6.5.6l.4-.2c0-.2-.3.1-.5-.2ZM16 11.5h-.4l-.2-.5c-.1-.4-.1-.7.1-.7.3 0 .4.2.5.6v.6ZM13.4 11.8v.2l.4.2v.1h-.4c0 .2-.2.2-.4 0 0 0-.2.2-.3 0l.2-.1-.1-.5-.4.1H12l.2-.2.4-.2c0-.2 0-.4.2-.4s.3.1.4.4c.3 0 .5.2.6.4v.1l-.5-.1ZM15 12.7h.3c0-.1 0-.3-.2-.3h-.3c-.1.1 0 .3.1.3ZM15.6 12.2c0-.2.1-.3.3-.3l.2.3c0 .2-.1.3-.2.3-.2 0-.3-.1-.3-.3Z" fill="#000"/><path fill-rule="evenodd" clip-rule="evenodd" d="M18.9 14.2c.2 0 .6.3.6 1 0 .6-.3 1.3-.3 1.5-1 2.3-3.4 3.6-6.2 3.5a6.4 6.4 0 0 1-5.8-3.6c-.6 0-1.2-.3-1.7-.7-.5-.4-.8-1-.9-1.5 0-.5 0-1 .2-1.3l-.6-.4c-2.5-2.1 5.4-10.8 8-8.6l.8.8c1.2-.5 4.4-1.5 4.4.8 0 .8-.4 1.6-1.2 2.4.9.8.6 2 .8 3l.3.2c.6.1 1 .3 1.2.6l.4.6c0 .2 0 .6-.3 1l.3.7ZM7 16h.3c.9-.2 1.1-1.2 1-2.2-.2-1-1-1.4-1.5-1.5h-.3c-1 .2-1.5 1-1.4 2 .1.9 1 1.6 2 1.7Zm-2-3.4c.3-.4.8-.7 1.3-.8.7-2 2-3.7 3.5-4.9 1.2-1 2.5-1.7 2.5-1.7s-.7-.8-1-.8c-1.2-.3-4 1.5-5.7 4C5 9.4 4 11.2 4.5 12l.6.5Zm10.3 3s-1 .4-2.7 0c0 .4.6.6 1 .7 2 .3 4-.8 4.4-1 0-.1 0 0 0 0-.6.7-2 1.4-3.8 1.4-.8 0-1.5-.2-1.8-.7-.5-.6 0-1.6.7-1.5a7 7 0 0 0 3.7-.5c1-.5 1.4-1 1.4-1.4-.1-.6-1-.7-1.5-.9-.3 0-.4-.1-.4-.5v-1c0-.5-.1-1-.5-1.3a.6.6 0 0 0-.5 0c-.2 0-.3 0-.5.2-.4.4-.8.4-1.3.4a7.9 7.9 0 0 1-.8 0h-.2c-.7 0-1.5.5-1.7 1.4-.1 1 .5 1.6.8 2l.2.2.1.2v.2a3.1 3.1 0 0 0-.7 3.3C12 18.3 14 19 16 18.4c1.4-.5 2.7-1.6 3-3 0-.4-.1-.6-.2-.7h-.3s0-.5-.3-1c-.6.5-1.3.9-1.9 1-.9.3-1.9.4-2.8.3-.4 0-.7-.1-.8.2 1.3.5 2.6.3 2.6.3Zm-3.7-8.9c-.6.4-1.4 1-2 1.7a6.4 6.4 0 0 1 5-1c-.4-.3-1-.4-1.5-.4 0-.2.2-.3.3-.3v-.1c-.6 0-2 .6-2 .6l.3-.5Z" fill="#000"/></svg></span>Mailchimp</a></li> </ul> </div> <div> <p class="c-menu__header u-hidden lg:u-block"></p> <ul class="b--lg:u-pt-2.5"> <li><a href="/marketplace/apps/whatsapp-business/#description" class="c-menu__item"><span class="c-menu__icon v--mobile"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 23.25C17.799 23.25 22.5 18.549 22.5 12.75C22.5 6.95101 17.799 2.25 12 2.25C6.20101 2.25 1.5 6.95101 1.5 12.75C1.5 14.6332 1.99575 16.4005 2.86386 17.9287L1.5 23.25L6.98615 21.9778C8.47603 22.7891 10.1842 23.25 12 23.25ZM12 21.6346C16.9068 21.6346 20.8846 17.6568 20.8846 12.75C20.8846 7.84316 16.9068 3.86538 12 3.86538C7.09316 3.86538 3.11538 7.84316 3.11538 12.75C3.11538 14.6445 3.70838 16.4006 4.71888 17.8427L3.92308 20.8269L6.95995 20.0677C8.39202 21.0559 10.1284 21.6346 12 21.6346Z" fill="#BFC8D0"/> <path d="M21 12C21 16.9706 16.9706 21 12 21C10.1041 21 8.34516 20.4138 6.89449 19.4127L3.81818 20.1818L4.62432 17.1588C3.60069 15.698 3 13.9192 3 12C3 7.02944 7.02944 3 12 3C16.9706 3 21 7.02944 21 12Z" fill="url(#paint0_linear_45_490)"/> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22.5C17.799 22.5 22.5 17.799 22.5 12C22.5 6.20101 17.799 1.5 12 1.5C6.20101 1.5 1.5 6.20101 1.5 12C1.5 13.8832 1.99575 15.6505 2.86386 17.1787L1.5 22.5L6.98615 21.2278C8.47603 22.0391 10.1842 22.5 12 22.5ZM12 20.8846C16.9068 20.8846 20.8846 16.9068 20.8846 12C20.8846 7.09316 16.9068 3.11538 12 3.11538C7.09316 3.11538 3.11538 7.09316 3.11538 12C3.11538 13.8945 3.70838 15.6506 4.71888 17.0927L3.92308 20.0769L6.95995 19.3177C8.39202 20.3059 10.1284 20.8846 12 20.8846Z" fill="white"/> <path d="M9.37502 7.12501C9.12537 6.62357 8.7424 6.66797 8.35551 6.66797C7.66407 6.66797 6.58594 7.49618 6.58594 9.03756C6.58594 10.3008 7.14259 11.6836 9.01831 13.7522C10.8285 15.7485 13.207 16.7812 15.1816 16.746C17.1563 16.7109 17.5625 15.0117 17.5625 14.4378C17.5625 14.1835 17.4047 14.0566 17.2959 14.0221C16.6231 13.6992 15.382 13.0974 15.0996 12.9844C14.8172 12.8713 14.6698 13.0243 14.5781 13.1074C14.3221 13.3515 13.8144 14.0707 13.6406 14.2324C13.4668 14.3942 13.2077 14.3123 13.0999 14.2512C12.7031 14.092 11.6272 13.6134 10.7696 12.7821C9.70899 11.7539 9.64675 11.4002 9.44693 11.0853C9.28707 10.8334 9.40437 10.6789 9.46291 10.6113C9.69142 10.3477 10.007 9.94058 10.1485 9.73829C10.29 9.53599 10.1776 9.22885 10.1102 9.03756C9.82033 8.21485 9.57473 7.52615 9.37502 7.12501Z" fill="white"/> <defs> <linearGradient id="paint0_linear_45_490" x1="19.875" y1="5.25" x2="3" y2="21" gradientUnits="userSpaceOnUse"> <stop stop-color="#5BD066"/> <stop offset="1" stop-color="#27B43E"/> </linearGradient> </defs> </svg> </span>WhatsApp</a></li> <li><a href="/marketplace/apps/facebook-messenger/#description" class="c-menu__item"><span class="c-menu__icon v--mobile"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><circle cx="12" cy="12" r="10.5" fill="url(#a)"/><path d="m16 15.2.4-3h-3v-1.9c0-.8.5-1.6 1.8-1.6h1.3V6.2L14.1 6c-2.4 0-4 1.4-4 4v2.2H7.6v3h2.7v7.2a10.9 10.9 0 0 0 3.3 0v-7.2h2.4Z" fill="#fff"/><defs><linearGradient id="a" x1="12" y1="1.5" x2="12" y2="22.4" gradientUnits="userSpaceOnUse"><stop stop-color="#18ACFE"/><stop offset="1" stop-color="#0163E0"/></linearGradient></defs></svg></span>Facebook</a></li> <li><a href="/marketplace/apps/hubspot/#description" class="c-menu__item"><span class="c-menu__icon v--mobile"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M17.7 8.4V6a2 2 0 0 0 1.1-1.7 2 2 0 0 0-2-2 2 2 0 0 0-1.9 2A2 2 0 0 0 16 6v2.5c-1 .2-1.8.6-2.6 1.2L6.6 4.2a2.2 2.2 0 0 0-2.7-2.6A2.2 2.2 0 0 0 2.8 5a2.2 2.2 0 0 0 2.7.5l6.8 5.2a5.4 5.4 0 0 0 0 6.2l-2 2h-.5a1.8 1.8 0 0 0-1.7 2 1.8 1.8 0 0 0 2.4 1.4 1.8 1.8 0 0 0 1-1.7v-.5l2-2a5.5 5.5 0 0 0 8.1-7 5.5 5.5 0 0 0-4-2.8h.1Zm-.8 8.2a2.8 2.8 0 0 1-2.8-3.3 2.8 2.8 0 0 1 5.1-1 2.8 2.8 0 0 1-2.3 4.3" fill="#FF7A59"/></svg></span>HubSpot</a></li> </ul> </div> </div> <a href="/marketplace/" class="c-menu__foot-action v--m-button"> Discover 200+ integrations<svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M14 7.99992H2M9.33333 3.33325L14 7.99992L9.33333 3.33325ZM14 7.99992L9.33333 12.6666L14 7.99992Z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/> </svg> </a> </div> </li> <li data-menu-target="root" data-controller="attribute logged-in" data-attribute-add-class="u-hidden" data-action="logged-in:loggedIn->attribute#addClass"> <button class="c-menu__item v--top" data-menu-target="top">Customers<span class="c-menu__arrow"><svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M12.6666 6L7.99992 10.6667L3.33325 6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/> </svg> </span></button> <div class="c-menu__sub"> <div class="c-menu__split"> <div> <ul> <li><a href="/customers/" class="c-menu__item">Our customers<br><small>Join 37000+ companies</small></a></li> <li><a href="/customers/customer-stories/" class="c-menu__item">Case Studies<br><small>How others grow with LiveChat</small></a></li> <li><a href="/customers/live-chat-reviews/" class="c-menu__item v--no-border">Reviews<br><small>What they say about us</small></a></li> </ul> </div> <div> <p class="c-menu__header">Industries</p> <ul> <li><a href="/solutions/ecommerce/" class="c-menu__item v--m-button"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M16 11V7a4 4 0 10-8 0v4M5 9h14l1 12H4L5 9z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span>Ecommerce</a></li> <li><a href="/solutions/it-software/" class="c-menu__item v--m-button"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M10 20l4-16m4 4l4 4-4 4M6 16l-4-4 4-4" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span>Software & IT</a></li> <li><a href="/solutions/education/" class="c-menu__item v--m-button"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M8 20v-7.5l4-2.2m0 3.7l9-5-9-5-9 5 9 5zm0 0l6.2-3.4c.8 2 1 4.3.6 6.5a12 12 0 00-6.8 3 12 12 0 00-6.8-3 12 12 0 01.6-6.5L12 14z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span>Education</a></li> <li><a href="/solutions/livechat-for-finance/" class="c-menu__item v--m-button"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M4 21h16M4 10h16M20 10V7l-8-4-8 4v3M7 10v11M17 10v11M12 10v11" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </span>Finance</a></li> </ul> </div> </div> </div> </li> <li data-menu-target="root" class="u-hidden" data-controller="attribute logged-in" data-attribute-remove-class="u-hidden" data-action="logged-in:loggedIn->attribute#removeClass"> <a class="c-menu__item v--top" href="/help/" data-menu-target="top">Help Center</a> </li> <li class="v--only-mobile"> <a href="/app/" class="c-menu__item v--top">App</a> </li> <li data-menu-target="root"> <button class="c-menu__item v--top" data-menu-target="top">Resources<span class="c-menu__arrow"><svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M12.6666 6L7.99992 10.6667L3.33325 6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/> </svg> </span></button> <div class="c-menu__sub"> <div class="c-menu__split"> <div> <ul> <li data-controller="attribute logged-in" data-attribute-add-class="u-hidden" data-action="logged-in:loggedIn->attribute#addClass"><a href="/help/" class="c-menu__item"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M12 16a4 4 0 100-8 4 4 0 000 8z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/><path d="M12 21a9 9 0 100-18 9 9 0 000 18zM15 15l3.4 3.4M9 15l-3.4 3.4M5.6 5.6L9 9M18.4 5.6L15 9" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </span>Help Center</a></li> <li class="v--only-mobile"><a href="/success/" class="c-menu__item" target="_blank"><span class="c-menu__icon v--mobile"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M0 2.7C0 1.2 1.2 0 2.7 0h18.6C22.8 0 24 1.2 24 2.7v18.6c0 1.5-1.2 2.7-2.7 2.7H2.7A2.7 2.7 0 010 21.3V2.7z" fill="#FFD000"/><path d="M7 12.6v-.2h2.6v.2c0 .9.8 1.5 2.1 1.5s2.1-.5 2.1-1.4c0-.5-.2-.8-.9-1L9.7 11c-1.6-.4-2.5-1.2-2.5-2.8C7.2 6 9 4.7 11.6 4.7c2.6 0 4.3 1.3 4.3 3.5v.1h-2.5v-.2c0-.8-.5-1.4-1.8-1.4-1.1 0-1.8.5-1.8 1.2 0 .6.3.8.8 1l3.3.8c1.6.4 2.5 1.3 2.5 2.8 0 2-2 3.6-4.7 3.6S7 14.9 7 12.6z" fill="#1B1B20"/><path fill-rule="evenodd" clip-rule="evenodd" d="M10.6 8.9c-.5-.2-.8-.4-.8-1 0-.7.7-1.2 1.8-1.2 1.3 0 1.8.6 1.8 1.4v.2h2.5v-.1V8c-.1-2-1.8-3.3-4.3-3.3C9 4.7 7.2 6 7.2 8.2c0 1.6.9 2.4 2.5 2.8l3.2.8c.7.1 1 .4 1 1 0 .8-1 1.3-2.2 1.3-1.3 0-2.1-.6-2.1-1.5v-.2H7V12.7c.1 2.3 2 3.4 4.7 3.4s4.7-1.5 4.7-3.6c0-1.5-.9-2.4-2.5-2.8l-3.3-.8zm1 6.9c2.7 0 4.4-1.5 4.4-3.3 0-.7-.2-1.2-.5-1.6-.3-.4-.9-.7-1.6-.9l-3.4-.8c-.3 0-.6-.2-.8-.4-.2-.2-.3-.5-.3-.9 0-.5.3-.9.7-1.1.4-.3.9-.4 1.5-.4.7 0 1.2.1 1.6.5.3.3.5.7.5 1h1.9c0-.8-.5-1.5-1-2-.8-.5-1.8-.9-3-.9s-2.2.3-3 .9c-.6.5-1 1.3-1 2.3 0 .7.1 1.3.5 1.6a3.2 3.2 0 001.7.9l3.2.7c.4.1.7.3.9.5.2.2.3.5.3.8 0 .6-.3 1-.8 1.3-.4.3-1 .4-1.7.4s-1.3-.1-1.7-.5c-.5-.2-.7-.7-.8-1.2H7.4c0 1 .5 1.7 1.1 2.2.8.6 1.9.8 3.2.9zM5.6 19.7l-.1-1-.1-1h.2A151.5 151.5 0 0111 17h7v2.1h-7a40.2 40.2 0 00-5.2.5h-.1z" fill="#1B1B20"/></svg> </span>Success by LiveChat<br><small>More than a business blog!</small></a></li> <li><a href="/news/" class="c-menu__item"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M11 5.9v13.3a1.8 1.8 0 01-3.4.6l-2.2-6.1m0 0A4 4 0 017 6h1.8C13 6 16.5 4.8 18 3v14c-1.5-1.8-5-3-9.2-3H7a4 4 0 01-1.6-.3zM18 13a3 3 0 000-6v6z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span>Product News</a></li> <li class="v--only-desktop"><a href="/marketplace/partners/" class="c-menu__item"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M17 20h5v-2a3 3 0 00-5.4-1.9M17 20l-.4-3.9M17 20H7m10 0v-2a5 5 0 00-.4-1.9m0 0a5 5 0 00-9.2 0M7 20H2v-2a3 3 0 015.4-1.9M7 20l.4-3.9M7 20v-2c0-.7.1-1.3.4-1.9M15 7a3 3 0 11-6 0 3 3 0 016 0zm6 3a2 2 0 11-4 0 2 2 0 014 0zM7 10a2 2 0 11-4 0 2 2 0 014 0z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span>Partners Marketplace</a></li> <li><a href="https://developers.livechat.com" class="c-menu__item" target="_blank" rel="noopener"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M8 9l3 3-3 3m5 0h3M5 20h14a2 2 0 002-2V6a2 2 0 00-2-2H5a2 2 0 00-2 2v12a2 2 0 002 2z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span>API & Developers</a></li> <li><a href="https://partners.livechat.com?utm_source=livechat.com&utm_medium=referral&utm_content=top_navigation" class="c-menu__item v--no-border" target="_blank" rel="noopener"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M11 3a1 1 0 012 0l1.5 4.6a1 1 0 001 .7h4.8A1 1 0 0121 10L17 13a1 1 0 00-.3 1.1l1.5 4.7a1 1 0 01-1.5 1.1l-4-2.9a1 1 0 00-1.2 0l-4 2.9A1 1 0 016 18.8L7.4 14a1 1 0 00-.3-1.1L3 10a1 1 0 01.6-1.8h4.9a1 1 0 001-.7L11 2.9v0z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span>Partner Program</a></li> <li class="v--only-desktop"><a href="https://status.livechat.com" class="c-menu__item" target="_blank" rel="noopener"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M9 12l2 2 4-4m6 2a9 9 0 11-18 0 9 9 0 0118 0z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span>System Status</a></li> </ul> </div> <div class="v--only-desktop"> <p class="c-menu__header">Learn</p> <ul> <li><a href="/success/" class="c-menu__item" target="_blank"><span class="c-menu__icon u--mr-xs"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M0 2.7C0 1.2 1.2 0 2.7 0h18.6C22.8 0 24 1.2 24 2.7v18.6c0 1.5-1.2 2.7-2.7 2.7H2.7A2.7 2.7 0 010 21.3V2.7z" fill="#FFD000"/><path d="M7 12.6v-.2h2.6v.2c0 .9.8 1.5 2.1 1.5s2.1-.5 2.1-1.4c0-.5-.2-.8-.9-1L9.7 11c-1.6-.4-2.5-1.2-2.5-2.8C7.2 6 9 4.7 11.6 4.7c2.6 0 4.3 1.3 4.3 3.5v.1h-2.5v-.2c0-.8-.5-1.4-1.8-1.4-1.1 0-1.8.5-1.8 1.2 0 .6.3.8.8 1l3.3.8c1.6.4 2.5 1.3 2.5 2.8 0 2-2 3.6-4.7 3.6S7 14.9 7 12.6z" fill="#1B1B20"/><path fill-rule="evenodd" clip-rule="evenodd" d="M10.6 8.9c-.5-.2-.8-.4-.8-1 0-.7.7-1.2 1.8-1.2 1.3 0 1.8.6 1.8 1.4v.2h2.5v-.1V8c-.1-2-1.8-3.3-4.3-3.3C9 4.7 7.2 6 7.2 8.2c0 1.6.9 2.4 2.5 2.8l3.2.8c.7.1 1 .4 1 1 0 .8-1 1.3-2.2 1.3-1.3 0-2.1-.6-2.1-1.5v-.2H7V12.7c.1 2.3 2 3.4 4.7 3.4s4.7-1.5 4.7-3.6c0-1.5-.9-2.4-2.5-2.8l-3.3-.8zm1 6.9c2.7 0 4.4-1.5 4.4-3.3 0-.7-.2-1.2-.5-1.6-.3-.4-.9-.7-1.6-.9l-3.4-.8c-.3 0-.6-.2-.8-.4-.2-.2-.3-.5-.3-.9 0-.5.3-.9.7-1.1.4-.3.9-.4 1.5-.4.7 0 1.2.1 1.6.5.3.3.5.7.5 1h1.9c0-.8-.5-1.5-1-2-.8-.5-1.8-.9-3-.9s-2.2.3-3 .9c-.6.5-1 1.3-1 2.3 0 .7.1 1.3.5 1.6a3.2 3.2 0 001.7.9l3.2.7c.4.1.7.3.9.5.2.2.3.5.3.8 0 .6-.3 1-.8 1.3-.4.3-1 .4-1.7.4s-1.3-.1-1.7-.5c-.5-.2-.7-.7-.8-1.2H7.4c0 1 .5 1.7 1.1 2.2.8.6 1.9.8 3.2.9zM5.6 19.7l-.1-1-.1-1h.2A151.5 151.5 0 0111 17h7v2.1h-7a40.2 40.2 0 00-5.2.5h-.1z" fill="#1B1B20"/></svg> </span>Success by LiveChat<br><small>More than a business blog!</small></a></li> <li><a href="/customer-service-report/" class="c-menu__item">Customer Service Report<br><small>Discover the latest data</small></a></li> <li><a href="/benchmark/" class="c-menu__item">Local Benchmark<br><small>Compare your results</small></a></li> <li><a href="/webinars/" class="c-menu__item">Webinars<br><small>LiveChat Workshops</small></a></li> <li><a href="/privacy-policy-generator/" class="c-menu__item">Privacy Policy Generator<br><small>Become GDPR compliant</small></a></li> </ul> </div> </div> </div> </li> </ul> <div class="v--only-mobile b--u-p-3 u-mt-auto u-mb-0" data-controller="attribute logged-in append-params" data-append-params-params-value="region" data-attribute-add-class="u-hidden" data-action="logged-in:loggedIn->attribute#addClass"> <form data-append-params-target="form" action="https://accounts.livechat.com/signup" method="GET" data-controller="signup" data-action="signup#submit" class="o-input-group b--u-mb-3"> <input type="email" name="email" class="" style="border-color: #767680;" data-signup-target="email" placeholder="Enter your email" aria-label="Business Email" required autocomplete="email" /> <input type="hidden" name="source_id" value="header_cta" /> <input type="hidden" name="source_url" value="https://www.livechat.com/legal/for-clients/" /> <input type="hidden" name="source_type" value="website" /> <div class="o-input-group__append"> <button type="submit" class="c-btn v--signup">Sign up free</button> </div> </form> <p class="u-text-center"><a href="https://my.livechatinc.com" data-controller="track" data-track-category="Log In Button" data-track-action="Top Nav" data-track-label="Redirect to Accounts" data-action="track#send">Already a customer? <span class="u-text-primary">Log in</span></a></p> </div> </nav> <div class="c-navbar__actions" data-controller="attribute logged-in append-params" data-append-params-params-value="region" data-attribute-add-class="u-hidden" data-action="logged-in:loggedIn->attribute#addClass"> <a href="https://my.livechatinc.com" class="c-btn v--sm v--secondary hover:u-bg-gray-900 hover:u-border-gray-900 hover:u-text-black u-border-white" data-controller="track" data-track-category="Log In Button" data-track-action="Top Nav" data-track-label="Redirect to Accounts" data-action="track#send">Log in</a> <div class="lc-signup-expandable" data-controller="expandable-signup"> <form action="https://accounts.livechat.com/signup" method="GET" data-controller="signup" data-action="signup#submit" data-expandable-signup-target="form"> <div class="o-input-group"> <input type="email" name="email" class="v--sm b--u-text-sm" data-signup-target="email" data-expandable-signup-target="input" placeholder="Enter your business email" aria-label="Business Email" required autocomplete="email" /> <input type="hidden" name="source_id" value="header_cta" /> <input type="hidden" name="source_url" value="https://www.livechat.com/legal/for-clients/" /> <input type="hidden" name="source_type" value="website" /> <div class="o-input-group__append"> <button type="submit" class="c-btn v--signup v--sm">Sign up free</button> </div> </div> </form> <a data-append-params-target="link" href="https://accounts.livechat.com/signup?source_id=header_cta&source_url=https://www.livechat.com/legal/for-clients/&source_type=website" class="c-btn v--secondary hover:u-bg-signup hover:u-border-signup v--sm" data-controller="track" data-track-category="Signup" data-track-action="Signup Redirect" data-action="track#send" data-expandable-signup-target="button">Sign up free</a> </div> </div> <div class="u-hidden lg:u-hidden lg:u-ml-auto" data-controller="attribute logged-in" data-attribute-remove-class="lg:u-hidden" data-attribute-add-class="lg:u-block" data-action="logged-in:loggedIn->attribute#removeClass logged-in:loggedIn->attribute#addClass"> <div class="u-hidden lg:u-flex u-flex-row u-items-center gap-1"> <a href="https://my.livechatinc.com" class="c-btn v--sm b--u-py-1.5 v--secondary " data-controller="track" data-track-category="Log In Button" data-track-action="Top Nav" data-track-label="Instant Login" data-action="track#send">Go to app</a> <div class="c-navbar__actions u-hidden" data-controller="attribute logged-in" data-attribute-remove-class="u-hidden" data-action="logged-in:loggedInWithUserData->attribute#removeClass"> <div class="t-homepage-menu" data-controller="click-focus"> <button data-action="click-focus#toggleFocusClass" class="t-homepage-menu-button c-btn u-p-1 u-rounded u-flex u-items-center v--transparent u-border-none hover:u-bg-gray-900 "> <img data-logged-in-target="avatar" src="/images/user-avatar.370edf4b344b55dcfcaea4f1f214d235b9bbfdea238dc609ef52d7b65c355d75.svg" alt="" class="t-homepage-user-icon u-round b--u-mr-1" style="width: 32px; height: 32px; object-fit: cover;"> <svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M12.6666 6L7.99992 10.6667L3.33325 6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/> </svg> </button> <div class="t-homepage-menu-content b--u-bg-white u-shadow"> <div class="b--u-m-2 u-flex gap-1 u-items-center"> <div><img data-logged-in-target="avatar" src="/images/user-avatar.370edf4b344b55dcfcaea4f1f214d235b9bbfdea238dc609ef52d7b65c355d75.svg" alt="" class="t-homepage-user-icon u-round" style="width: 38px; height: 38px; object-fit: cover"></div> <div> <div data-logged-in-target="name" class="b--u-text-md b--u-text-bold">User Name</div> <div data-logged-in-target="email" class="b--u-text-xs"></div> </div> </div> <div style="width:100%; margin-top:10px; margin-bottom:4px; border-bottom:1px solid #eaeaec;"></div> <a href="https://my.livechatinc.com/subscription/?source_id=user_menu&source_url=https%3A%2F%2Fwww.livechat.com%2flegal%2ffor-clients%2f&source_type=website" class="c-menu__item u-flex u-items-center b--u-bg-transparent u-w-full hover:u-bg-gray-900 "> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" class="b--u-mr-1"> <g stroke="#000" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_1731_971)"> <path d="M9 12H5.4a1 1 0 0 1-.7-1.7l6.6-6.6a1 1 0 0 1 1.4 0l6.6 6.6a1 1 0 0 1-.7 1.7H15v6H9v-6ZM9 21h6" /> </g> <defs> <clipPath id="clip0_1731_971"> <path fill="#fff" d="M0 0h24v24H0z" /> </clipPath> </defs> </svg> Upgrade</a> <a href="/help/" class="c-menu__item u-flex u-items-center b--u-bg-transparent u-w-full hover:u-bg-gray-900 "> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" class="b--u-mr-1"> <g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_2_3853)"> <path d="M12 21a9 9 0 1 0 0-18 9 9 0 0 0 0 18ZM12 17v0" /> <path d="M12 13.5a1.5 1.5 0 0 1 1-1.5 2.6 2.6 0 1 0-3-4" /> </g> <defs> <clipPath id="clip0_2_3853"> <path fill="#fff" d="M0 0h24v24H0z" /> </clipPath> </defs> </svg> Help Center</a> <button class="c-menu__item u-flex u-items-center b--u-bg-transparent u-w-full hover:u-bg-gray-900 " data-action="click-focus#removeFocusClass" onclick="LC_API.open_chat_window();return false;"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" class="b--u-mr-1"> <g clip-path="url(#clip0_2_4566)"> <path stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="m3 20 1.3-3.9a7.3 7.3 0 0 1-1.1-5.5c.3-2 1.5-3.7 3.2-4.9a9.8 9.8 0 0 1 11.8.5 7.4 7.4 0 0 1 1 10.5 9.2 9.2 0 0 1-5.2 3 10 10 0 0 1-6.3-.7L3 20" /> <path fill="#1B1B20" fill-rule="evenodd" d="M12.3 11c.6 0 1.2.6 1.2 1.3a1.2 1.2 0 1 1-2.5 0c0-.7.6-1.3 1.3-1.3ZM7.7 11c.7 0 1.3.6 1.3 1.2a1.2 1.2 0 0 1-2.5 0c0-.6.6-1.2 1.2-1.2ZM16.8 11c.6 0 1.2.6 1.2 1.3a1.2 1.2 0 1 1-2.5 0c0-.7.6-1.3 1.3-1.3Z" clip-rule="evenodd" /> </g> <defs> <clipPath id="clip0_2_4566"> <path fill="#fff" d="M0 0h24v24H0z" /> </clipPath> </defs> </svg> Chat with us</button> <button class="c-menu__item u-flex u-items-center b--u-bg-transparent u-w-full hover:u-bg-gray-900 " data-controller="logged-in" data-action="logged-in#logout"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" class="b--u-mr-1"> <g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_2_4402)"> <path d="M14 8V6a2 2 0 0 0-2-2H5a2 2 0 0 0-2 2v12a2 2 0 0 0 2 2h7a2 2 0 0 0 2-2v-2M7 12h14m0 0-3-3m3 3-3 3" /> </g> <defs> <clipPath id="clip0_2_4402"> <path fill="#fff" d="M0 0h24v24H0z" /> </clipPath> </defs> </svg> Logout</button> </div> </div> </div> </div> </div> </div> </div> <section class="o-container b--u-py-6 b--md:u-py-8"> <div class="u-w-full u-text-center"> <img src="/legal/icons/icon-legal-for-clients.svg" alt="" width="64" height="64" class="u-w-auto temp_word u-mb-3" alt=""> <h1 class="b--u-text-4xl b--u-py-1">Legal for Clients</h1> </div><div class="o-container u-text-center"> <div data-controller="algolia-search" data-app-id="QWAPZX0OJM" data-search-key="d0a79f4667652e72f2bdf662daa174f6" data-search-index="dev_legal_clients" > <div data-algolia-search-target="search" class="u-maxw-6 u-mx-auto"> <form class="c-search c-compact-form b--u-mb-2" action="/legal/for-clients/search/" autocomplete="off"> <div class="u-maxw-6 u-mx-auto b--u-mb-2 u-flex"> <input data-algolia-search-target="input" class="c-search-input c-compact-form__input" placeholder="Search topics" required type="search" name="query"> <button class="c-btn v--primary c-compact-form__button c-search-button-mobile" type="submit"><span class="u-hidden sm:u-block">Search</span></button> </div> </form> </div> <div data-algolia-search-target="results" class="c-search__results c-search__results--absolute u-shadow-lg u-rounded"></div> </div> </div> <script id="search-results-item" type="template"> <a href="{{ relpermalink }}" class="c-search__result b--u-px-4 b--u-m-0.5 b--u-py-1.5 u-text-left v--no-underline"> <h2 class="c-link b--u-text-base b--u-text-bold"> {{#helpers.highlight}}{ "attribute": "title" }{{/helpers.highlight}} </h2> <p class="u-text-black">{{#helpers.highlight}}{ "attribute": "description" }{{/helpers.highlight}}</p> <ul class="c-list u-pl-0 u-text-left"> <li class="u-inline-block b--u-text-xs b--u-text-bold b--u-mr-2 u-inline-flex u-items-center"> <span class="u-text-gray-600 b--u-mr-2">Legal for Clients</span> <svg xmlns="http://www.w3.org/2000/svg" width="9" height="12" viewBox="0 0 15 48" class="u-inline-block"> <g fill="#1B1B20"> <path d="M13.75 23.698L-1.06 8.887 0 7.827l15.872 15.871L0 39.57l-1.06-1.06z"/> </g> </svg> </li> {{#main_cat}} <li class="u-inline-block b--u-text-xs b--u-text-bold b--u-mr-2 u-inline-flex u-items-center"> <span class="u-text-gray-600 b--u-mr-2">{{ main_cat }}</span> <svg xmlns="http://www.w3.org/2000/svg" width="9" height="12" viewBox="0 0 15 48" class="u-inline-block"> <g fill="#1B1B20"> <path d="M13.75 23.698L-1.06 8.887 0 7.827l15.872 15.871L0 39.57l-1.06-1.06z"/> </g> </svg> </li> {{/main_cat}} </ul> </a> </script> <script id="search-results-empty" type="template"> <span class="c-search__result">No results</span> </script> </section> <section> <div class="o-container-xl u-w-full u-mx-auto b--u-bg-black-50 lg:u-rounded-lg b--u-px-2 b--sm:u-px-4 b--md:u-px-6 b--lg:u-px-12 b--u-pt-4 b--md:u-pt-8 b--u-pb-2 b--md:u-pb-2 b--u-mb-6 b--md:u-mb-12"> <div > <div> <h2 class="b--u-text-4xl b--u-mb-2">The Agreement</h2> <p class="b--u-mb-6 b--md:u-mb-8" style="max-width:640px">In this section, you will find all the documents that are binding when you use our main services as a customer. If you have questions about the rules on which we provide you with the services, want to know how we handle your data, or have inquiries about intellectual property, check the documents below.</p> </div> <div class="b--o-grid b--o-grid--1 b--md:o-grid--3 b--o-grid--gap-2 b--lg:o-grid--gap-4 b--u-mb-6"> <div class="c-link__overlay u-items-center u-bg-white u-mx-auto u-rounded-md u-shadow u-flex u-flex-col u-justify-between u-hover-lift u-w-full u-text-center b--u-p-3" style="max-width:500px"> <img src="/legal/icons/icon-legal-terms-of-use.svg" alt="" width="64" height="64" class="u-w-auto b--u-mb-2"> <h2 class="b--u-text-xl u-flex u-items-center b--u-mb-1" style="height: 80px;" >Terms of Use</h2> <a href="/legal/terms-of-use/" class="b--u-text-blue-500 b--u-text-bold b--u-text-base u-mb-0 c-link__overlay__url">Read more ›</a> </div> <div class="c-link__overlay u-items-center u-bg-white u-mx-auto u-rounded-md u-shadow u-flex u-flex-col u-justify-between u-hover-lift u-w-full u-text-center b--u-p-3" style="max-width:500px"> <img src="/legal/icons/icon-legal-dpa.svg" alt="" width="64" height="64" class="u-w-auto b--u-mb-2"> <h2 class="b--u-text-xl u-flex u-items-center b--u-mb-1" style="height: 80px;" >Data Processing Addendum</h2> <a href="/legal/data-processing-addendum/" class="b--u-text-blue-500 b--u-text-bold b--u-text-base u-mb-0 c-link__overlay__url">Read more ›</a> </div> <div class="c-link__overlay u-items-center u-bg-white u-mx-auto u-rounded-md u-shadow u-flex u-flex-col u-justify-between u-hover-lift u-w-full u-text-center b--u-p-3" style="max-width:500px"> <img src="/legal/icons/icon-legal-privacy-policy.svg" alt="" width="64" height="64" class="u-w-auto b--u-mb-2"> <h2 class="b--u-text-xl u-flex u-items-center b--u-mb-1" style="height: 80px;" >Privacy Policy</h2> <a href="/legal/privacy-policy/" class="b--u-text-blue-500 b--u-text-bold b--u-text-base u-mb-0 c-link__overlay__url">Read more ›</a> </div> </div> </div> <div class="c-faq" data-controller="attribute"> <h2 class="b--u-text-xl b--u-mb-3" id="the-agreement-faq" >Frequently Asked Questions</h2> <div class="faq b--o-grid b--o-grid--1 b--md:o-grid--2 b--o-grid--gap-0 b--md:o-grid--gap-4 b--u-mb-6"> <div> <div ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">What do you mean by “the Agreement”?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">By clicking the "Create an Account" button (or a similar button or checkbox that confirms that you are signing up for the Services), you accept the Terms of Use, Privacy Policy, and Data Processing Addendum, which together constitute a contract between us (referred to as the "Agreement"). In the case of an Order Form (if applicable to you), the Agreement begins to bind you on the effective date set forth in your signed Order Form.</p> </div> </div> <div ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">Do I need to sign the Agreement?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">No, the Agreement does not have to be signed to be binding. Your right to access and use the Services is expressly conditioned on your acceptance of the Agreement. Remember, the Agreement is effective as of the earliest of the date you register for the Services, by clicking the “Create account” button (or a similar button or checkbox that confirms you agree/accept/sign up” for the Services), accessing the Services, or the effective date specified in the Order Form (the “Effective Date”).</p> </div> </div> <div ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">How often do you change the Agreement?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">From time to time, we may change the provisions of the Agreement. You should remember that the updated version supersedes all prior versions and is effective and binding immediately after posting on the website. We advise you to review it periodically.</p> </div> </div> </div> <div> <div ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">How do I accept this Agreement?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">The Agreement is effective on the earliest of the day of your sign-up to our services or from the date specified in the Order Form.</p> </div> </div> <div ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">How do you manage dispute resolution?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">In case anything goes wrong, let’s contact us, and we will try to amicably resolve any claims, disputes, disagreements, or other matters. If it doesn’t work, all issues will be governed by the laws of the State of Massachusetts, United States of America.</p> </div> </div> <div ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">Who can use our services?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">You must be at least sixteen (16) years of age to be able to register and access our service. We do not knowingly provide services to anyone under sixteen (16). If it comes to our knowledge that a person under the above mentioned age is accessing or using the services, with no liability whatsoever towards such a person, we will prohibit and block such an account without any prior notice.</p> </div> </div> </div> </div> </div> </div> </section> <section> <div class="o-container-xl u-w-full u-mx-auto b--u-bg-black-50 lg:u-rounded-lg b--u-px-2 b--sm:u-px-4 b--md:u-px-6 b--lg:u-px-12 b--u-pt-4 b--md:u-pt-8 b--u-pb-2 b--md:u-pb-2 b--u-mb-6 b--md:u-mb-12"> <div > <div> <h2 class="b--u-text-4xl b--u-mb-2">Privacy</h2> <p class="b--u-mb-6 b--md:u-mb-8" style="max-width:640px">Here you can find all the documents referring to how we process personal data including the GDPR-related requirements. In this section, you can find details on how we collect, transfer, and further use personal information.</p> </div> <div class="b--o-grid b--o-grid--1 b--md:o-grid--3 b--o-grid--gap-2 b--lg:o-grid--gap-4 b--u-mb-6"> <div class="c-link__overlay u-items-center u-bg-white u-mx-auto u-rounded-md u-shadow u-flex u-flex-col u-justify-between u-hover-lift u-w-full u-text-center b--u-p-3" style="max-width:500px"> <img src="/legal/icons/icon-legal-idt.svg" alt="" width="64" height="64" class="u-w-auto b--u-mb-2"> <h2 class="b--u-text-xl u-flex u-items-center b--u-mb-1" style="height: 80px;" >International Data Transfer</h2> <a href="/legal/international-data-transfer" class="b--u-text-blue-500 b--u-text-bold b--u-text-base u-mb-0 c-link__overlay__url">Read more ›</a> </div> <div class="c-link__overlay u-items-center u-bg-white u-mx-auto u-rounded-md u-shadow u-flex u-flex-col u-justify-between u-hover-lift u-w-full u-text-center b--u-p-3" style="max-width:500px"> <img src="/legal/icons/icon-legal-cookie.svg" alt="" width="64" height="64" class="u-w-auto b--u-mb-2"> <h2 class="b--u-text-xl u-flex u-items-center b--u-mb-1" style="height: 80px;" >Cookies Policy</h2> <a href="/legal/cookies-policy/" class="b--u-text-blue-500 b--u-text-bold b--u-text-base u-mb-0 c-link__overlay__url">Read more ›</a> </div> <div class="c-link__overlay u-items-center u-bg-white u-mx-auto u-rounded-md u-shadow u-flex u-flex-col u-justify-between u-hover-lift u-w-full u-text-center b--u-p-3" style="max-width:500px"> <img src="/legal/icons/icon-legal-team-structure.svg" alt="" width="64" height="64" class="u-w-auto b--u-mb-2"> <h2 class="b--u-text-xl u-flex u-items-center b--u-mb-1" style="height: 80px;" >Sub-Processors<br>List</h2> <a href="/help/livechat-list-of-subprocessors/" class="b--u-text-blue-500 b--u-text-bold b--u-text-base u-mb-0 c-link__overlay__url">Read more ›</a> </div> <div class="c-link__overlay u-items-center u-bg-white u-mx-auto u-rounded-md u-shadow u-flex u-flex-col u-justify-between u-hover-lift u-w-full u-text-center b--u-p-3" style="max-width:500px"> <img src="/legal/icons/icon-legal-chat-settings.svg" alt="" width="64" height="64" class="u-w-auto b--u-mb-2"> <h2 class="b--u-text-xl u-flex u-items-center b--u-mb-1" style="height: 80px;" >Prepare your chat for GDPR</h2> <a href="/help/prepare-chat-gdpr/" class="b--u-text-blue-500 b--u-text-bold b--u-text-base u-mb-0 c-link__overlay__url">Read more ›</a> </div> <div class="c-link__overlay u-items-center u-bg-white u-mx-auto u-rounded-md u-shadow u-flex u-flex-col u-justify-between u-hover-lift u-w-full u-text-center b--u-p-3" style="max-width:500px"> <img src="/legal/icons/icon-legal-search-folder.svg" alt="" width="64" height="64" class="u-w-auto b--u-mb-2"> <h2 class="b--u-text-xl u-flex u-items-center b--u-mb-1" style="height: 80px;" >Privacy Policy Generator</h2> <a href="/privacy-policy-generator/" class="b--u-text-blue-500 b--u-text-bold b--u-text-base u-mb-0 c-link__overlay__url">Read more ›</a> </div> </div> </div> <div class="c-faq" data-controller="attribute"> <h2 class="b--u-text-xl b--u-mb-3" id="privacy-faq" >Frequently Asked Questions</h2> <div class="faq b--o-grid b--o-grid--1 b--md:o-grid--2 b--o-grid--gap-0 b--md:o-grid--gap-4 b--u-mb-6"> <div> <div ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">What organization provides services and stores my data?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">Services are provided, and your personal data are processed by Text, Inc. (101 Arch Street, 8th Floor, Boston, MA 02110, United States of America). You can contact us via chat or at support@text.com (or via a support email).</p> </div> </div> <div ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">What data do you process?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">While registering for one of the services, we request you to provide us with such information as the first name, last name, company business name, address, website address, and email address. This is the basic data of yours that we process and store. We also store the data (including personal data) you and/or your customers insert into the services or other data you ask your customers for via the service you use (i.e. in a pre-chat survey). You can find a full description of the data processing in our Privacy Policy.</p> </div> </div> <div ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">Am I a data controller or a data processor?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">Firstly, you need to figure out if you process or provide the personal data of EU citizens. If you process the personal data of European citizens, you must comply with this regulation. You or your company (organization) may act as a data controller. It happens when you are a natural or legal person, public authority, agency, or other body, and you, alone or jointly with others, determine the purposes and means of the processing of personal data. You may also act as a data processor. It happens when – as a natural or legal person, public authority, agency, or other bodies – you process personal data on behalf of the data controller. Simply, when you do not determine the purposes of the processing but use data according to the controllers’ instructions.</p> </div> </div> <div class="u-hidden" data-attribute-target="element" data-attribute-remove-class="u-hidden" ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">Should I separately sign the Data Processing Addendum?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">We do not sign the DPA as a separate agreement anymore - the DPA is already an integral part of the Agreement, meaning it does not require a separate signature. The reason why we have included the DPA in the Agreement is the need to simplify the work and “keep it simple.”</p> </div> </div> <div class="u-hidden" data-attribute-target="element" data-attribute-remove-class="u-hidden" ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">What can I do to become GDPR compliant using your services? How to prepare my services for GDPR?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">We store and process the personal data of your customers or users within your connection while using our services. We especially store data provided in the pre-chat survey, chat content, and ticket content. Thus, if you collect your customer or users’ personal data and transfer them to us, you may need to gain their consent and notify them you use our services. You can find the instructions on how to customize your pre-chat survey to comply with this rule in <a href="/help/prepare-chat-gdpr/">Prepare your chat to the GDPR</a>. If you wish and if they meet your company’s requirements, you can use one of (or more than one) the clauses we have prepared for you. The clauses can be found in <a href="/help/chat-surveys#pre-chat-gdpr">Chat Forms</a>.</p> </div> </div> <div class="u-hidden" data-attribute-target="element" data-attribute-remove-class="u-hidden" ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">Where can I find a sub-processors list?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">You can find more information about sub-processing rules in our DPA and check which sub-processors have access to the personal data of your customers/users/visitors under the following <a href="/help/livechat-list-of-subprocessors/">list</a>.</p> </div> </div> <div class="u-hidden" data-attribute-target="element" data-attribute-remove-class="u-hidden" ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">Have you appointed a Data Protection Officer?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">Data Protection Officer is Maciej Malesa Text, Inc. 101 Arch Street, 8th Floor, Boston, MA 02110, United States of America, support@text.com</p> </div> </div> <div class="u-hidden" data-attribute-target="element" data-attribute-remove-class="u-hidden" ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">What about cookies?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">We use cookies to provide you with the best software service possible. Cookies are pieces of information sent by the server, and stored on a user’s computer for the purpose of automatic identification of a particular user when using our services or browsing the website and are used while using our services or browsing any websites where our services are installed. You can simply delete cookies from your browser anytime. Go to our Privacy Policy to get more info.</p> </div> </div> <div class="u-hidden" data-attribute-target="element" data-attribute-remove-class="u-hidden" ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">How does LiveChat adhere to the new EU-US DPF?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">We are proud to be <a href="https://www.dataprivacyframework.gov/s/participant-search/participant-detail?id=a2zt0000000L16xAAC&status=Active">certified</a> under the new EU-US DPF provisions which means that you can be confident that your personal data will be protected when it is transferred to us from the EU. In line with this, we have recently updated our <a href="https://www.livechat.com/legal/privacy-policy/">Privacy Policy</a>, to reflect the EU-US DPF's core principles and we stay committed to upholding them.</br></br>While the EU-U.S. DPF is a standalone transfer mechanism that can be used instead of the Standard Contractual Clauses (“SCCs”) we're not letting our guard down. We are still continuing to maintain our ongoing <a href="https://www.livechat.com/legal/security/">supplementary measures</a>, including safeguards like the Standard Contractual Clauses (SCC) to make sure your personal data is safe when it travels, as keeping your data secure is a top priority for us.</p> </div> </div> <div class="u-hidden" data-attribute-target="element" data-attribute-remove-class="u-hidden" ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">How to manage data access requests at Text?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">Received a Data Subject Access Request? No problem. At Text, we're dedicated to providing an efficient and user-friendly experience for you to access your data, including your customers’ data, while ensuring compliance with data privacy regulations.</br></br>You can use the tools and resources provided by Text to initiate and manage data access request:</br>• Export All Data with Web API Reference: Need everything, including chat transcripts? You can export all your data conveniently using our <a href='https://developers.livechat.com/docs/messaging/agent-chat-api/#list-archives'>Web API Reference</a>.</br>• Raw Data Report: If chat transcripts aren't necessary for your request, you can opt for a <a href='https://my.livechatinc.com/reports/generate-report' target='_blank'>raw data report</a>, which provides the essential data you need.</br>• Access data using the <a href='https://platform.text.com/docs/management/configuration-api/v2.0/#get-list-of-tickets-deprecated'>Configuration API</a>.</br></br>Please keep in mind that only license <a href='https://www.livechat.com/help/livechat-roles-owner-administrators-and-agents/#owner'>owners</a> have the authority to initiate the data export process. We've designed these tools and resources to empower you to manage your data access efficiently.</p> </div> </div> </div> <div> <div ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">Are you a data controller or a data processor?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">We act as a data processor since we do not determine the purposes of your (including your customer’s or users’ data) data processing. It is you who decide how to use our software. Thus, you will supply us with personal data to facilitate communication between you and your customers. If you submit or we collect the data under your account through the services, We may use and process such data in order to provide, maintain, and improve our services as well as to send you personalized marketing/advertising communication or updates and news regarding the services, secure yours and our potential claims. In some exceptional cases, we may also act as a data controller. It is explained fully in our Privacy Policy.</p> </div> </div> <div ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">What is the basis for personal data processing? Is customers’ consent required?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">The basis for your personal data processing by Text, Inc. is an agreement between you and us concluded when you sign up for the service (create an account). Remember that for the duration of your subscription to our services, you must have a legal basis to collect, process, and transfer any personal data to our services in order to provide the services to you. “The Agreement” is constituted by “Terms of Use,” “Privacy Policy,” and “DPA”. This is why separate consent for your data processing is not required. However, you may need to gain consent for data processing and transferring from your customer’s or your users. It depends if you collect your customer’s or user’s data, and what your data processing basis is. To help you comply with the e.g. GDPR requirements, we have created a simple and free Privacy Policy Generator that helps you gain such consent. If it’s required by law, you may need to at least notify your customers about using our services and transferring data to us.</p> </div> </div> <div ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">Do you have a Data Processing Addendum?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">Yes, we have. Regardless of being a data controller or a data processor, when you transfer EU/EEA or UK or California citizen’s personal data to us (and you do so while using our services), we have prepared a <a href="/legal/data-processing-addendum/">Data Processing Addendum</a> incorporated by reference to the Agreement, so you don’t have to take any further action. Our Data Processing Addendum includes updated SCCs, as approved by the European Commission in June 2021, that comply with the newest recommendations of the European Commission and are relevant for your use us as a data processor if you’re based in the EU/EEA or California.</p> </div> </div> <div class="u-hidden" data-attribute-target="element" data-attribute-remove-class="u-hidden" ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">How is my personal data used/processed? How can I execute my right to be forgotten?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">We store and process the personal data of our customers and people permitted by our client to use and operate the services for or on behalf of them while using our services. We store such data as first name, last name, email address, IP number, browser information, operating system, geolocation, payment/credit card details (and other information listed in our Privacy Policy.). We process these data only for purposes listed in the Agreement. We do not sell your data. We also store the data you and your customers inserted into our services. It allows you to have constant access to the history of your conversations and other content. You can freely decide whether you want to delete your data and content permanently from a system. If you wish to remove the data, just send us a request at support@text.com, and we will delete the requested data within 30 days.</p> </div> </div> <div class="u-hidden" data-attribute-target="element" data-attribute-remove-class="u-hidden" ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">Do you share any personal data with any sub-processors (other entities)?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">To make our services work properly, we use other third-party services. We do so to maintain our services, improve our tools, and enable and simplify their usage. If there is a necessity to give sub-processors access to a part of your data, firstly, they will gain only the necessary data enabling them to provide us with their services. Secondly, we enter into a separate agreement to make sure our sub-processors have at least the same level of protection as we do. Please note some of our sub-processors process their data outside the EU.</p> </div> </div> <div class="u-hidden" data-attribute-target="element" data-attribute-remove-class="u-hidden" ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">How do you choose and verify sub-processors?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">We are committed to complying with GDPR and accordingly to transferring personal data lawfully and with an adequate security level. This is why we work only with inspected third-party services providers. We have verified all the sub-processors we currently cooperate with. Besides the ‘location requirement’ (we cooperate mostly with companies from the EU or the US), every time before we start cooperation with a new sub-processor, we make sure it is GDPR compliant (if applicable). We also enter into agreements with our sub-processors that guarantee adequate obligations due to data protection. Only if we are sure your data will be transferred and stored securely, will we work with the provider and, if needed, apply additional measures (i.e., Standard Contractual Clauses) to transfer data in line with the GDPR.</p> </div> </div> <div class="u-hidden" data-attribute-target="element" data-attribute-remove-class="u-hidden" ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">How do you lawfully transfer personal data outside the EU and the UK to the U.S.?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">When personal data is hosted or processed outside of the European Economic Area and the UK, GDPR requires that it remains protected by appropriate safeguards in line with EU law. We meet these requirements by implementing the appropriate safeguards required by the GDPR. Please go to <a href="/legal/international-data-transfer/">International Data Transfer</a> to get more information.</p> </div> </div> <div class="u-hidden" data-attribute-target="element" data-attribute-remove-class="u-hidden" ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">What does the new EU-US DPF mean in practice and why is it necessary?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">The <a href="https://ec.europa.eu/commission/presscorner/detail/en/ip_23_3721">adequacy decision for EU-US DPF</a> reaffirms that personal data transmitted to US companies participating in the framework is held to an adequate level of protection. This means that data is able to flow safely between EU and US companies certified by the US Department of Commerce.</p> </div> </div> <div class="u-hidden" data-attribute-target="element" data-attribute-remove-class="u-hidden" ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">What about the Swiss-U.S. DPF and the UK Extension to the EU-U.S. DPF?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">Text, as an active participant in the Swiss-U.S. Privacy Shield, has automatically transitioned into the <a href='https://www.dataprivacyframework.gov/list' rel='noopener noreferrer nofollow'>Swiss-US Data Privacy Framework</a> (Swiss-U.S. DPF). We have also successfully self-certified to the <a href='https://www.dataprivacyframework.gov/list' rel='noopener noreferrer nofollow'>UK Extension of the EU-U.S. DPF</a>. With the UK Adequacy Decision for the EU-U.S. Data Privacy Framework issued on October 12, 2023, we may now receive personal data from the UK and Gibraltar under the UK Extension to the EU-U.S. DPF. As of September 15, 2024, the Swiss Federal Council has recognized the adequacy of the Swiss-U.S. DPF, meaning that organizations participating in the Swiss-U.S. DPF, including Text, may now receive personal data from Switzerland based on this framework. This recognition officially allows us to rely on the Swiss-U.S. DPF for data transfers from Switzerland, effective from this date.</p> </div> </div> </div> </div> <div class="u-text-center"> <button class="c-btn v--secondary v--transparent v--thick v--chevron-b b--u-mtn-2 b--u-mb-6" data-attribute-target="element" data-attribute-add-class="u-hidden" data-action="click->attribute#addClass click->attribute#removeClass">Read more FAQ</button> </div> </div> </div> </section> <section> <div class="o-container-xl u-w-full u-mx-auto b--u-bg-black-50 lg:u-rounded-lg b--u-px-2 b--sm:u-px-4 b--md:u-px-6 b--lg:u-px-12 b--u-pt-4 b--md:u-pt-8 b--u-pb-2 b--md:u-pb-2 b--u-mb-6 b--md:u-mb-12"> <div > <div> <h2 class="b--u-text-4xl b--u-mb-2">Security</h2> <p class="b--u-mb-6 b--md:u-mb-8" style="max-width:640px">Questions about security? You are in the right place. Here you will learn where we store data, where our servers are located, how we provide security as well as to whom and in what circumstances we can share data.</p> </div> <div class="b--o-grid b--o-grid--1 b--md:o-grid--3 b--o-grid--gap-2 b--lg:o-grid--gap-4 b--u-mb-6"> <div class="c-link__overlay u-items-center u-bg-white u-mx-auto u-rounded-md u-shadow u-flex u-flex-col u-justify-between u-hover-lift u-w-full u-text-center b--u-p-3" style="max-width:500px"> <img src="/legal/icons/icon-legal-data-security.svg" alt="" width="64" height="64" class="u-w-auto b--u-mb-2"> <h2 class="b--u-text-xl u-flex u-items-center b--u-mb-1" style="height: 80px;" >Data Security</h2> <a href="/legal/security/" class="b--u-text-blue-500 b--u-text-bold b--u-text-base u-mb-0 c-link__overlay__url">Read more ›</a> </div> <div class="c-link__overlay u-items-center u-bg-white u-mx-auto u-rounded-md u-shadow u-flex u-flex-col u-justify-between u-hover-lift u-w-full u-text-center b--u-p-3" style="max-width:500px"> <img src="/legal/icons/icon-legal-file-security.svg" alt="" width="64" height="64" class="u-w-auto b--u-mb-2"> <h2 class="b--u-text-xl u-flex u-items-center b--u-mb-1" style="height: 80px;" >Data Storage and Hosting Policy</h2> <a href="/legal/data-storage-hosting-policy/" class="b--u-text-blue-500 b--u-text-bold b--u-text-base u-mb-0 c-link__overlay__url">Read more ›</a> </div> <div class="c-link__overlay u-items-center u-bg-white u-mx-auto u-rounded-md u-shadow u-flex u-flex-col u-justify-between u-hover-lift u-w-full u-text-center b--u-p-3" style="max-width:500px"> <img src="/legal/icons/icon-legal-law.svg" alt="" width="64" height="64" class="u-w-auto b--u-mb-2"> <h2 class="b--u-text-xl u-flex u-items-center b--u-mb-1" style="height: 80px;" >Law Enforcement</h2> <a href="/legal/law-enforcement/" class="b--u-text-blue-500 b--u-text-bold b--u-text-base u-mb-0 c-link__overlay__url">Read more ›</a> </div> </div> </div> <div class="c-faq" data-controller="attribute"> <h2 class="b--u-text-xl b--u-mb-3" id="security-faq" >Frequently Asked Questions</h2> <div class="faq b--o-grid b--o-grid--1 b--md:o-grid--2 b--o-grid--gap-0 b--md:o-grid--gap-4 b--u-mb-6"> <div> <div ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">What security measures does Text, Inc. implement to protect the data?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">As a company offering its services in SaaS model we are aware that the security of our customers and their data is crucial. We treat security as a basic aspect of our business. We know that it is a matter of trust. Currently, we made sure our safeguards comply with the regulation and adjusted some new ones if necessary. More information about our technical and security measures you may find in Exhibit B of the Data Processing Addendum.</p> </div> </div> <div ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">What are your processes for identifying and remediating vulnerabilities in your application and the underlying software and infrastructure?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">Running an external audit, fixing all found vulnerabilities, testing the implemented fix, and iterating this procedure until the issue is fixed and periodic systems scanning with tools for automatic issue recognition.</p> </div> </div> <div ><div id="phishing-attempts" class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">How to identify Phishing Attempts in LiveChat?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">Phishing isn’t restricted to emails. Real-time communication channels, including Chats are not exempt from phishing threats. It’s essential to be vigilant and knowledgeable about potential signs to protect yourself and your data. Here are some key indicators to consider:<br><br>1. Check the Sender’s Claim: A mismatch between a claimed identity and the apparent username can be suspicious. Be cautious if the sender claims to be from a well-known organization but uses a generic or suspicious username.<br><br>2. Analyze Embedded Links: Avoid clicking on links immediately. Avoid clicking on any links sent to you in a chat unless you are certain they are genuine. Keep an eye out for unusual URLs or any slight discrepancies.<br><br>3. Refrain from Disclosing Personal Information: It’s a red flag if you are asked for personal, financial, or other sensitive data during a chat, especially if it’s not relevant to the conversation. For any such requests, it’s recommended to contact the organization directly through official channels.<br><br>4. Urgency and Threat Tactics: Be cautious with urgent or suspicious requests, especially those demanding quick actions or offering too-good-to-be-true deals, can be signs of phishing.<br><br>5. Evaluate Language and Structure: Look for Language Errors, like typos, grammar issues, or unusual phrasing can be indicative of phishing attempts, as reputable companies generally have quality control for their communications ans ensure their communications are clear and free from errors.<br><br>6. Report Suspicious Chats and seek assistance: If a chat appears questionable, reach out to your organization’s IT or security sector for further examination.<br><br>Note: Our Support Heroes will only contact you through the chat for debugging purposes, and we always inform you beforehand. We will never ask for personal or sensitive data during a chat.</p> </div> </div> <div class="u-hidden" data-attribute-target="element" data-attribute-remove-class="u-hidden" ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">Can we take a full copy of our data in a standard format (e.g. CSV)? Is it possible to export all chats and tickets using your API in a JSON format, that can be easily converted to CSV?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">You can ask us for a copy of your data. For example, it is possible to download a copy of the data in JSON and to do that, please refer to <a href="/help/prepare-chat-gdpr/">Prepare your chat for GDPR! | LiveChat Help Center</a> to check how you can get your data.</p> </div> </div> <div class="u-hidden" data-attribute-target="element" data-attribute-remove-class="u-hidden" ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">Is LiveChat Service a single tenant or multi-tenant? If multi-tenant, what steps have been taken to secure the data from being accessed by other tenants?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">The application is multi-tenant, so the data for each license is accessible only to accounts assigned to the license; the person that wants access to license data, needs a corresponding login and password. This is the basic logic behind the whole application infrastructure, and it’s not possible to access other users’ data, as the access request without needed credentials will be considered an unauthorized call and denied. Also, one set of credentials (login + password) can be used for one license only.</p> </div> </div> </div> <div> <div ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">Do you have an incident management process in place?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">Yes, we have breach detection, investigation, and internal reporting procedure in place. In case of any management incident, we are ready to react immediately to protect your data from unjustified disclosure or any other infringement.</p> </div> </div> <div ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">What should I do if I suspect an incident has occurred?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">Please contact us promptly via support@text.com or chat with us on our website.</p> </div> </div> <div ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">Do you have a DR plan? How quickly could you restore from a data backup if you suffered a major loss, and what is the maximum amount of data that might be lost?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">Yes, we have a DR plan; each part of the system can be restored within 24 to 48 hours (considering a complete disaster). Moreover, each instance of the whole infrastructure is multiplied, so losing a single instance will not cause the service to degrade. Provided time refers to the flood scale of the disaster.</p> </div> </div> <div class="u-hidden" data-attribute-target="element" data-attribute-remove-class="u-hidden" ><div class="c-faq__entry u-bg-white u-rounded-md u-shadow u-hover-lift b--u-mb-2" data-controller="click-focus" > <button data-action="click-focus#toggleFocusClass" class="c-faq__entry-question b--u-px-2 b--u-pr-8 b--u-py-2 u-w-full u-block u-text-left u-bg-white u-rounded-md">Do you have any DDoS protection in place?</button> <p class="c-faq__entry-answer b--u-text-sm b--u-px-2 b--u-pr-4">Yes, we do have DDoS protection provided by Akamai.</p> </div> </div> </div> </div> <div class="u-text-center"> <button class="c-btn v--secondary v--transparent v--thick v--chevron-b b--u-mtn-2 b--u-mb-6" data-attribute-target="element" data-attribute-add-class="u-hidden" data-action="click->attribute#addClass click->attribute#removeClass">Read more FAQ</button> </div> </div> </div> </section> <section> <div class="o-container-xl u-w-full u-mx-auto b--u-bg-black-50 lg:u-rounded-lg b--u-px-2 b--sm:u-px-4 b--md:u-px-6 b--lg:u-px-12 b--u-pt-4 b--md:u-pt-8 b--u-pb-2 b--md:u-pb-2 b--u-mb-6 b--md:u-mb-12"> <div > <div> <h2 class="b--u-text-4xl b--u-mb-2">Guidelines and Policies</h2> <p class="b--u-mb-6 b--md:u-mb-8" style="max-width:640px">Here you can find more information about our company standards, values, and general recommendations about how to use our services.</p> </div> <div class="b--o-grid b--o-grid--1 b--md:o-grid--3 b--o-grid--gap-2 b--lg:o-grid--gap-4 b--u-mb-6"> <div class="c-link__overlay u-items-center u-bg-white u-mx-auto u-rounded-md u-shadow u-flex u-flex-col u-justify-between u-hover-lift u-w-full u-text-center b--u-p-3" style="max-width:500px"> <img src="/legal/icons/icon-legal-information.svg" alt="" width="64" height="64" class="u-w-auto b--u-mb-2"> <h2 class="b--u-text-xl u-flex u-items-center b--u-mb-1" style="height: 80px;" >Business Code of Conduct</h2> <a href="https://investor.text.com/uploads/CodeConductTXT.pdf" class="b--u-text-blue-500 b--u-text-bold b--u-text-base u-mb-0 c-link__overlay__url">Read more ›</a> </div> <div class="c-link__overlay u-items-center u-bg-white u-mx-auto u-rounded-md u-shadow u-flex u-flex-col u-justify-between u-hover-lift u-w-full u-text-center b--u-p-3" style="max-width:500px"> <img src="/legal/icons/icon-legal-accessibility.svg" alt="" width="64" height="64" class="u-w-auto b--u-mb-2"> <h2 class="b--u-text-xl u-flex u-items-center b--u-mb-1" style="height: 80px;" >Accessibility</h2> <a href="/legal/accessibility/" class="b--u-text-blue-500 b--u-text-bold b--u-text-base u-mb-0 c-link__overlay__url">Read more ›</a> </div> <div class="c-link__overlay u-items-center u-bg-white u-mx-auto u-rounded-md u-shadow u-flex u-flex-col u-justify-between u-hover-lift u-w-full u-text-center b--u-p-3" style="max-width:500px"> <img src="/legal/icons/icon-legal-dmca.svg" alt="" width="64" height="64" class="u-w-auto b--u-mb-2"> <h2 class="b--u-text-xl u-flex u-items-center b--u-mb-1" style="height: 80px;" >DMCA Policy</h2> <a href="/legal/dmca-policy/" class="b--u-text-blue-500 b--u-text-bold b--u-text-base u-mb-0 c-link__overlay__url">Read more ›</a> </div> <div class="c-link__overlay u-items-center u-bg-white u-mx-auto u-rounded-md u-shadow u-flex u-flex-col u-justify-between u-hover-lift u-w-full u-text-center b--u-p-3" style="max-width:500px"> <img src="/legal/icons/icon-legal-dmca.svg" alt="" width="64" height="64" class="u-w-auto b--u-mb-2"> <h2 class="b--u-text-xl u-flex u-items-center b--u-mb-1" style="height: 80px;" >DSA Policy</h2> <a href="/legal/dsa-policy" class="b--u-text-blue-500 b--u-text-bold b--u-text-base u-mb-0 c-link__overlay__url">Read more ›</a> </div> <div class="c-link__overlay u-items-center u-bg-white u-mx-auto u-rounded-md u-shadow u-flex u-flex-col u-justify-between u-hover-lift u-w-full u-text-center b--u-p-3" style="max-width:500px"> <img src="/legal/icons/icon-legal-theme.svg" alt="" width="64" height="64" class="u-w-auto b--u-mb-2"> <h2 class="b--u-text-xl u-flex u-items-center b--u-mb-1" style="height: 80px;" >Brand Identity Policy</h2> <a href="https://livechat.design/" class="b--u-text-blue-500 b--u-text-bold b--u-text-base u-mb-0 c-link__overlay__url">Read more ›</a> </div> </div> </div> </div> </section> <div class="o-wrapper"> <div class="o-container-xl"> <div class="u-flex lg:u-hidden u-justify-between u-items-end u-w-full b--u-mt-4"> <img class="u-relative u-w-auto" src="/legal/icons/footer-decorator-left-sm.svg" alt="" width="105" height="33" style="width:105px;left:-100px;" loading="lazy"> <img class="u-relative u-w-auto" src="/legal/icons/footer-decorator-right-sm.svg" alt="" width="186" height="49" style="width:185px;right:-100px;" loading="lazy"> </div> <div class="u-hidden lg:u-flex u-justify-between u-items-end u-w-full b--u-mtn-6"> <img class="u-relative u-w-auto" 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b--lg:u-mb-1"> <a href="/pricing/" class="b--u-text-xs c-link v--reset u-block" >Pricing</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/benefits/" class="b--u-text-xs c-link v--reset u-block" >LiveChat Benefits</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/tour/" class="b--u-text-xs c-link v--reset u-block" >Tour</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/features/" class="b--u-text-xs c-link v--reset u-block" >Features</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/lead-generation/" class="b--u-text-xs c-link v--reset u-block" >Lead Generation</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/livechat-demo/" class="b--u-text-xs c-link v--reset u-block" >Product Demo</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/app/" class="b--u-text-xs c-link v--reset u-block" >App</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/marketplace/" class="b--u-text-xs c-link v--reset u-block" >Marketplace</a> </li> <li class="b--u-mb-2 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u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/customers/#industries" class="b--u-text-xs c-link v--reset u-block" >Industries</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/customers/" class="b--u-text-xs c-link v--reset u-block" >Customers</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/customers/live-chat-reviews/" class="b--u-text-xs c-link v--reset u-block" >Reviews & Testimonials</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/customers/customer-stories/" class="b--u-text-xs c-link v--reset u-block" >Case Studies</a> </li> </ul> </div> </div> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-pr-4"> <div class="b--u-mb-4"> <p class="b--u-text-xs b--u-text-bold b--u-mb-2">Resources</p> <ul class="u-list-style-none u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/success/" class="b--u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">Success by LiveChat</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/success/customer-service-guide/" class="b--u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">Customer Service Guide</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/customer-service-report/" class="b--u-text-xs c-link v--reset u-block" >Customer Service Report</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/benchmark/" class="b--u-text-xs c-link v--reset u-block" >Benchmark</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/resources/reports/" class="b--u-text-xs c-link v--reset u-block" >Reports</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/typing-speed-test/" class="b--u-text-xs c-link v--reset u-block" >Typing Speed Test</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/privacy-policy-generator/" class="b--u-text-xs c-link v--reset u-block" >Privacy Policy Generator</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/newsletter/" class="b--u-text-xs c-link v--reset u-block" >Newsletter</a> </li> </ul> </div> </div> <div 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