How we make gambling safer

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class="gc-vertical-nav__link govuk-link" href="#">How we make gambling safer</a> </li> <li class="gc-vertical-nav__section-item"> <a class="gc-vertical-nav__link govuk-link" href="#being-tough-on-compliance-and-enforcement"> Being tough on compliance and enforcement </a> </li> <li class="gc-vertical-nav__section-item"> <a class="gc-vertical-nav__link govuk-link" href="#safer-marketing-and-advertising"> Safer marketing and advertising </a> </li> <li class="gc-vertical-nav__section-item"> <a class="gc-vertical-nav__link govuk-link" href="#banning-gambling-with-credit-cards"> Banning gambling with credit cards </a> </li> <li class="gc-vertical-nav__section-item"> <a class="gc-vertical-nav__link govuk-link" href="#protecting-young-people"> Protecting young people </a> </li> <li class="gc-vertical-nav__section-item"> <a class="gc-vertical-nav__link govuk-link" href="#improving-how-operators-interact-with-their-customers"> Improving how operators interact with their customers </a> </li> <li class="gc-vertical-nav__section-item"> <a class="gc-vertical-nav__link govuk-link" href="#making-those-at-risk-safer-online"> Making those at risk safer online </a> </li> <li class="gc-vertical-nav__section-item"> <a class="gc-vertical-nav__link govuk-link" href="#providing-additional-online-gambling-protection-during-lockdown"> Providing additional online gambling protection during lockdown </a> </li> <li class="gc-vertical-nav__section-item"> <a class="gc-vertical-nav__link govuk-link" href="#launching-the-national-strategy-to-reduce-gambling-harms"> Launching the National Strategy to Reduce Gambling Harms </a> </li> <li class="gc-vertical-nav__section-item"> <a class="gc-vertical-nav__link govuk-link" href="#introducing-consistent-alternative-dispute-resolution"> Introducing consistent alternative dispute resolution </a> </li> <li class="gc-vertical-nav__section-item"> <a class="gc-vertical-nav__link govuk-link" href="#protecting-consumers-by-opening-consultations-on-vip-schemes-and-making"> Protecting consumers by opening consultations on VIP schemes and making games safer </a> </li> <li class="gc-vertical-nav__section-item"> <a class="gc-vertical-nav__link govuk-link" href="#protecting-people-on-social-media"> Protecting people on social media </a> </li> </ul>  </nav> </section> </div> </div> <div class="govuk-grid-column-one-half"> <h1 class="gcweb-heading-xl"> How we make gambling safer </h1> <p>Making gambling safer is at the core of what we do. Find out more about how we have made gambling safer for consumers in Great Britain over the past two years. </p> <h2 id="involving-experts-by-experience-in-our-work">Involving experts by experience in our work</h2> <p>We have created an <a href="/public-and-players/guide/page/experts-by-experience-interim-group-created">experts by experience group</a>. By involving people who have experienced gambling harm in what we do, we can better shape our work. </p> <section id="being-tough-on-compliance-and-enforcement" class="gcweb-spa-guide-section"> <h2 class="gcweb-heading-l">Being tough on compliance and enforcement</h2> <p>We have increased our focus on gambling businesses to make sure that they are prioritising consumer safety and keeping to the rules. If this is not the case, we take firm action. </p> </section> <section id="safer-marketing-and-advertising" class="gcweb-spa-guide-section"> <h2 class="gcweb-heading-l">Safer marketing and advertising</h2> <p>We have introduced new rules around advertising. Any gambling operators who breach consumer laws now face firmer action through financial penalties, suspensions and settlements. </p> </section> <section id="banning-gambling-with-credit-cards" class="gcweb-spa-guide-section"> <h2 class="gcweb-heading-l">Banning gambling with credit cards</h2> <p>We have <a href="/public-and-players/guide/gambling-using-a-credit-card">banned gambling on credit cards</a> to keep people safe and to avoid spending money that they may not have. </p> </section> <section id="protecting-young-people" class="gcweb-spa-guide-section"> <h2 class="gcweb-heading-l">Protecting young people</h2> <p>We have introduced stricter age and identity checks for online gambling in order to keep <a href="/public-and-players/guide/gambling-and-young-people">young people safe from gambling harm</a>. </p> </section> <section id="improving-how-operators-interact-with-their-customers" class="gcweb-spa-guide-section"> <h2 class="gcweb-heading-l">Improving how operators interact with their customers</h2> <p>Improvements have been made to customer interaction guidance for gambling businesses. This ensures they are asking the right questions at the right time. A consultation will follow on this area in autumn 2020.</p> </section> <section id="making-those-at-risk-safer-online" class="gcweb-spa-guide-section"> <h2 class="gcweb-heading-l">Making those at risk safer online</h2> <p>We require all gambling businesses to sign up to <a href="https://www.gamstop.co.uk/" class="govuk-link" rel="noreferrer noopener" target="_blank">GAMSTOP (opens in new tab)</a>, which is the the online <a href="/public-and-players/page/self-exclusion">self-exclusion scheme</a>. GAMSTOP gives consumers the opportunity to exclude themselves from all online gambling for a period of at least six months.</p> </section> <section id="providing-additional-online-gambling-protection-during-lockdown" class="gcweb-spa-guide-section"> <h2 class="gcweb-heading-l">Providing additional online gambling protection during lockdown</h2> <p>There are tighter measures in place to protect consumers who were gambling online during the coronavirus (COVID-19) lockdown. These measures include preventing reverse withdrawals, not offering bonuses to customers who are displaying signs of harm, and improving online customer interaction. </p> </section> <section id="launching-the-national-strategy-to-reduce-gambling-harms" class="gcweb-spa-guide-section"> <h2 class="gcweb-heading-l">Launching the National Strategy to Reduce Gambling Harms</h2> <p>We successfully launched the National Strategy to Reduce Gambling Harms across England, Scotland and Wales in April 2019. The Strategy ran for three years until April 2022.</p> <p>The Strategy drove and coordinated work to bring a lasting impact to reducing gambling harm.</p> <p>Read more about the <a href="/about-us/reducing-gambling-harms">National Strategy to Reduce Gambling Harms</a>.</p> </section> <section id="introducing-consistent-alternative-dispute-resolution" class="gcweb-spa-guide-section"> <h2 class="gcweb-heading-l">Introducing consistent alternative dispute resolution</h2> <p>All gambling businesses must only use alternative dispute resolution providers who meet our additional standards.</p> </section> <section id="protecting-consumers-by-opening-consultations-on-vip-schemes-and-making" class="gcweb-spa-guide-section"> <h2 class="gcweb-heading-l">Protecting consumers by opening consultations on VIP schemes and making games safer</h2> <p>We continue to work with the industry to introduce new rules around so-called VIP schemes. The outcome of a current consultation will provide us with further regulatory options, as well as a consultation on the design of games to make them less addictive.</p> </section> <section id="protecting-people-on-social-media" class="gcweb-spa-guide-section"> <h2 class="gcweb-heading-l">Protecting people on social media</h2> <p>We created guidance to help consumers limit the amount of gambling related content they see online. </p> <p>You can read our guides on:</p> <ul> <li><a href="/public-and-players/guide/controlling-gambling-related-content-you-see-on-twitter">Controlling gambling related content you see on Twitter</a></li> <li><a href="/public-and-players/guide/controlling-gambling-related-content-you-see-on-facebook">Controlling gambling related content you see on Facebook.</a></li> </ul> </section> <div class="print-hide"> <hr class="govuk-section-break govuk-section-break--l govuk-section-break--visible gcweb-section-break--fat"> <p>Last updated: 7 April 2022</p> <details class="govuk-details" data-module="govuk-details"> <summary class="govuk-details__summary"> <span class="govuk-details__summary-text"> Show updates to this content </span> </summary> <div class="govuk-details__text"> <p>No changes to show.</p> </div> </details> </div> </div> <div class="govuk-grid-column-one-quarter"> <aside> <div class="govuk-width-container"> <div class="govuk-grid-row"> <div class="govuk-grid-column-two-thirds"> </div> <div class="govuk-grid-column-full"> <div class="govuk-grid-row gcweb-stats-metadata"> <div class="govuk-grid-column-full"> </div> <div class="-margin-bottom-3"></div>   </div> </div> </div> </div> </aside> <aside class="app-related-items "> <h3 class="govuk-heading-s"> Document actions </h3> <a class="print_link" href="/about-us/print/how-we-make-gambling-safer" target="_Blank">Print or save (opens in new tab)</a> </aside> </div> </div> </div> </div> <script type="text/javascript" id="active-nav" src="/public/javascripts/active-nav.js" data-active="nav-about-us" data-navigation-active="nav-section-what-we-do"></script> <script src="/public/javascripts/active-menu-link.js"></script> </main> <div class="gc-beta-banner" data-nosnippet="true" id="feedback-section"> <div class=" govuk-width-container"> <div class="govuk-grid-row"> <div class="govuk-grid-column-two-thirds"> <div id="panel-buttons" class="gcweb-show"> <strong class="gcweb-heading-m govuk-!-margin-bottom-2" role="heading" aria-level="2">Is this page useful?</strong> <button id="feedback-yes" class="gcweb-feedback-button">Yes <span class="govuk-visually-hidden">this page is helpful</span></button> <button id="feedback-no" class="gcweb-feedback-button">No <span class="govuk-visually-hidden">this page is not helpful</span></button> <button id="feedback-more" class="gcweb-feedback-button">Report a problem with this page</button> </div> <div id="panel-message" class="gcweb-hide" role="alert"><span class="gcweb-heading-m govuk-!-margin-bottom-0" aria-hidden="true" role="heading" aria-level="3">Thank you for your feedback. 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