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<!DOCTYPE html><html><head><meta charSet="utf-8"/><meta name="viewport" content="width=device-width"/><title>Auth0 Status Page</title><meta name="next-head-count" content="3"/><link rel="stylesheet" href="https://cdn.auth0.com/website/status-page-v2/inter.css"/><link rel="shortcut icon" href="https://cdn.auth0.com/website/auth0-logos/2023-branding/favicon/auth0-favicon-onlight.png"/><link rel="preload" href="https://cdn.auth0.com/status-page-v2/1.203.0/_next/static/css/8a2e0584b98c344d.css" as="style"/><link rel="stylesheet" href="https://cdn.auth0.com/status-page-v2/1.203.0/_next/static/css/8a2e0584b98c344d.css" data-n-g=""/><noscript data-n-css=""></noscript><script defer="" nomodule="" src="https://cdn.auth0.com/status-page-v2/1.203.0/_next/static/chunks/polyfills-c67a75d1b6f99dc8.js"></script><script src="https://cdn.auth0.com/status-page-v2/1.203.0/_next/static/chunks/webpack-fd63bb9c66f22589.js" defer=""></script><script 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y1="14" x2="21" y2="3"></line></svg></a></div></header><section class="flex flex-col items-center mt-20 max-w-4xl mx-auto px-4"><img alt="Current status of incident" class="rounded-full bg-light-gray mb-6 w-20 h-20" src="/img/icons/status/operational.svg"/><h1 class="text-5xl text-black font-semibold tracking-tight text-center leading-relaxed">All Regions Operational</h1></section><div class="flex items-center justify-center mt-5 mb-15"><div><div class="h-16 hidden md:flex flex-row justify-center mt-8 items-center"><div class="select-container"><div class="rounded-md py-6 px-6 flex items-center space-between bg-white"><span class="mr-4 font-bold text-lg justify-start">US-1</span><img alt="Current status of incident" class="rounded-full bg-light-gray w-6 h-6 justify-left mr-10" src="/img/icons/status/operational.svg"/><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="justify-end ml-10 h-6 w-6 cursor-pointer transform-transition "><polyline points="6 9 12 15 18 9"></polyline></svg></div><div class="absolute right-0 rounded-b-md shadow-card max-h-48 overflow-y-auto bg-white mt-1 w-full hidden" role="menu"><div class="my-4 mx-2 px-1 flex flex-row items-center space-between border border-border-gray rounded-md" role="menuitem"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="ml-2 stroke-current text-border-gray"><circle cx="11" cy="11" r="8"></circle><line x1="21" y1="21" x2="16.65" y2="16.65"></line></svg><input class="px-2 py-2 w-full focus:outline-none" placeholder="Search"/></div><div class="py-6 px-5 flex flex-row items-center space-between hover:bg-light-gray null" role="menuitem"><span class="mx-2 font-bold text-sm justify-start">US-1</span><img alt="Current status of incident" class="rounded-full bg-light-gray w-4 h-4 justify-center ml-1 mr-8" src="/img/icons/status/operational.svg"/><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="justify-right ml-12 h-5 w-6"><polyline points="20 6 9 17 4 12"></polyline></svg></div><div class="py-6 px-5 flex flex-row items-center space-between hover:bg-light-gray cursor-pointer" role="menuitem"><span class="mx-2 font-bold text-sm justify-start">US-3</span><img alt="Current status of incident" class="rounded-full bg-light-gray w-4 h-4 justify-center ml-1 mr-8" src="/img/icons/status/operational.svg"/></div><div class="py-6 px-5 flex flex-row items-center space-between hover:bg-light-gray cursor-pointer" role="menuitem"><span class="mx-2 font-bold text-sm justify-start">US-4</span><img alt="Current status of incident" class="rounded-full bg-light-gray w-4 h-4 justify-center ml-1 mr-8" src="/img/icons/status/operational.svg"/></div><div class="py-6 px-5 flex flex-row items-center space-between hover:bg-light-gray cursor-pointer" role="menuitem"><span class="mx-2 font-bold text-sm justify-start">EU-1</span><img alt="Current status of incident" class="rounded-full bg-light-gray w-4 h-4 justify-center ml-1 mr-8" src="/img/icons/status/operational.svg"/></div><div class="py-6 px-5 flex flex-row items-center space-between hover:bg-light-gray cursor-pointer" role="menuitem"><span class="mx-2 font-bold text-sm justify-start">EU-2</span><img alt="Current status of incident" class="rounded-full bg-light-gray w-4 h-4 justify-center ml-1 mr-8" src="/img/icons/status/operational.svg"/></div><div class="py-6 px-5 flex flex-row items-center space-between hover:bg-light-gray cursor-pointer" role="menuitem"><span class="mx-2 font-bold text-sm justify-start">AU</span><img alt="Current status of incident" class="rounded-full bg-light-gray w-4 h-4 justify-center ml-1 mr-8" src="/img/icons/status/operational.svg"/></div><div class="py-6 px-5 flex flex-row items-center space-between hover:bg-light-gray cursor-pointer" role="menuitem"><span class="mx-2 font-bold text-sm justify-start">JP-1</span><img alt="Current status of incident" class="rounded-full bg-light-gray w-4 h-4 justify-center ml-1 mr-8" src="/img/icons/status/operational.svg"/></div><div class="py-6 px-5 flex flex-row items-center space-between hover:bg-light-gray cursor-pointer" role="menuitem"><span class="mx-2 font-bold text-sm justify-start">UK-1</span><img alt="Current status of incident" class="rounded-full bg-light-gray w-4 h-4 justify-center ml-1 mr-8" src="/img/icons/status/operational.svg"/></div><div class="py-6 px-5 flex flex-row items-center space-between hover:bg-light-gray cursor-pointer" role="menuitem"><span class="mx-2 font-bold text-sm justify-start">CA-1</span><img alt="Current status of incident" class="rounded-full bg-light-gray w-4 h-4 justify-center ml-1 mr-8" src="/img/icons/status/operational.svg"/></div></div></div></div><div style="height:38px" class="rounded bg-select-background-gray flex self-center items-center px-4 py-2 md:hidden px-4 py-2 mt-8"><p>Region</p><div class="select-container"><select class="appearance-none bg-transparent text-link ml-4 border-transparent border-0 focus:ring-transparent focus:ring-0 focus:outline-none w-24"><option value="US-1" selected="">US-1</option><option value="US-3">US-3</option><option value="US-4">US-4</option><option value="EU-1">EU-1</option><option value="EU-2">EU-2</option><option value="AU">AU</option><option value="JP-1">JP-1</option><option value="UK-1">UK-1</option><option value="CA-1">CA-1</option></select></div></div></div></div><section class="bg-white md:rounded-md shadow-card w-full mt-20 pt-5 pb-16 md:pt-5 md:pb-16 flex flex-col items-center container mx-auto"><div class="bg-ok-green w-full md:rounded-t-md justify-center -mt-5 py-4 container"><h3 class="text-3xl text-white font-medium md:tracking-tight px-2 md:px-0 sm:px-3 text-center leading-relaxed">US-1 : All Systems Operational</h3></div><section class="flex flex-col items-center mt-3 max-w-4xl mx-auto px-4"><h4 class="mt-4 text-sm text-dark-gray text-center">Current Status: <strong>Operational</strong> | Last updated at November 23, 2024, 15:40 UTC </h4></section><div class="bg-ok-green text-white text-center rounded-md leading-8 text-xl py-3 px-6 mx-auto mt-12 mb-8">Past 12 months: <span class="font-semibold">99.99% uptime</span></div><h5 class="text-2xl text-black font-bold my-8 flex self-start px-12 md:px-24">Core Services</h5><div class="w-full px-12 md:px-24"></div><h5 class="text-2xl text-black font-bold mt-12 mb-8 flex self-start px-12 md:px-24">Supporting Services</h5><div class="w-full px-12 md:px-24"><div class="flex flex-col lg:flex-row justify-center lg:justify-between mt-16"><ul class="flex flex-col lg:flex-row items-center"><div class="flex"><li class="flex items-center mr-6 text-dark-gray"><div class="mr-3 bg-pill-green w-1 h-6 rounded-sm"></div>100% Uptime</li><li class="flex items-center mr-6 text-dark-gray"><div class="mr-3 bg-pill-red w-1 h-10 rounded-sm"></div>Service Disruption</li></div><div class="flex items-center mt-3 lg:mt-0"><li class="flex items-center mr-6 text-dark-gray"><label class="flex items-center"><input type="checkbox" class="form-checkbox w-5 h-5 mr-3 rounded-sm border-0 bg-white text-white border border-solid border-border-gray"/><p class="mr-2">Show Minor Incidents</p></label><div><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><circle cx="12" cy="12" r="10"></circle><line x1="12" y1="16" x2="12" y2="12"></line><line x1="12" y1="8" x2="12.01" y2="8"></line></svg></div></li></div></ul></div></div></section><div class="container mx-auto px-2 flex items-center justify-between my-12"><div class="text-link text-xl"><a class="flex items-center text-okta-indigo" href="/incidents">See history<svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="ml-1"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></a></div><div><button class="btn-blue flex items-center"><img alt="Subscribe to Public Cloud RSS" src="/img/icons/rss.svg" class="mr-2"/> Subscribe</button></div></div><footer class="bg-footer border-solid border-border-gray border-t py-20"><div class="container mx-auto flex flex-col lg:flex-row items-center justify-between"><div class="flex flex-col items-center lg:items-start"><img alt="Auth0 Status Logo" class="logo" src="/img/logo.svg"/><p class="text-darkish-gray mt-6">© 2013 - 2024 Auth Inc. All Rights Reserved.</p></div><div class="mt-8 lg:mt-0"><div class="flex items-center justify-center lg:justify-end"><a href="https://twitter.com/auth0" target="_blank"><img alt="Twitter" class="mr-8" src="/img/icons/social/twitter.svg"/></a><a href="https://www.linkedin.com/company/auth0/" target="_blank"><img alt="LinkedIn" class="mr-8" src="/img/icons/social/linkedin.svg"/></a><a href="https://www.instagram.com/weareauth0/" target="_blank"><img alt="Instagram" class="mr-8" src="/img/icons/social/instagram.svg"/></a><a href="https://github.com/auth0" target="_blank"><img alt="Github" src="/img/icons/social/github.svg"/></a></div><div class="flex items-center mt-6"><a href="https://auth0.com/web-terms" target="_blank" class="mr-6 text-almost-black">Terms of Service</a><a href="https://auth0.com/privacy" target="_blank" class="mr-6 text-almost-black">Privacy Policy</a><a href="https://auth0.com/" target="_blank" class="">About Auth</a></div></div></div></footer></div></div><script 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[https://cdn.auth0.com/website/20241015_Service_Degradation_for_Facebook_Logins.pdf](https://cdn.auth0.com/website/20241015_Service_Degradation_for_Facebook_Logins.pdf)","created_at":"2024-10-25T19:35:44.025Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-25T19:35:44.877Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"g1c8wbds2jlt","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":null},{"status":"resolved","body":"Services have been restored and this issue is resolved. We sincerely apologize for the impact this had on you and your users. Should you have any further concerns, please reach out to our Support team. 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Our Engineering team is watching any remaining deployment efforts and the fix is working as expected where deployed.","created_at":"2024-10-15T17:15:23.141Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-15T17:15:24.290Z","display_at":"2024-10-15T17:14:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"slkknhz3frjs","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bbxyx4hh9y4n","name":"Auth0 US (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"9sw5plxrq0pv","name":"Auth0 UK-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"5tt31sqrr77x","name":"Auth0 CA-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Our deployment efforts are underway to mitigate this issue and we will be gradually rolling out the fix to all affected customer environments over the next few hours. We will post an update here once our mitigation efforts have been completed.","created_at":"2024-10-15T14:18:59.826Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-15T14:19:00.499Z","display_at":"2024-10-15T14:18:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"5lysd8k5bnxy","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bbxyx4hh9y4n","name":"Auth0 US (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"9sw5plxrq0pv","name":"Auth0 UK-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"5tt31sqrr77x","name":"Auth0 CA-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Our Engineering team has identified the code regression which is causing this issue and we are working urgently to address with an updated release. The necessary changes are being reviewed and we will release this fix to impacted customer environments as soon as possible. We will update here in approximately one hour as our mitigation efforts progress.","created_at":"2024-10-15T13:03:24.569Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-15T14:09:45.631Z","display_at":"2024-10-15T13:02:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"skrgl7nxsqy7","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bbxyx4hh9y4n","name":"Auth0 US (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"9sw5plxrq0pv","name":"Auth0 UK-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"5tt31sqrr77x","name":"Auth0 CA-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. We observed a service degradation for Facebook logins. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-10-15T12:40:23.133Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-15T12:40:24.441Z","display_at":"2024-10-15T04:40:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"jj3q7mnnzln7","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"bbxyx4hh9y4n","name":"Auth0 US (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"9sw5plxrq0pv","name":"Auth0 UK-1 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"5tt31sqrr77x","name":"Auth0 CA-1 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"}]}],"authenticationAffected":true,"shared":false,"duration":47520,"isPrivate":false}]}}},"Machine to Machine":{"availability":{"uptime":"99.999%+","days":90},"timeline":{}},"Multifactor Authentication":{"availability":{"uptime":"99.999%+","days":90},"timeline":{}},"Management API":{"availability":{"uptime":"99.999%+","days":90},"timeline":{}},"Auth0 Dashboard":{"availability":{"uptime":"99.97%","days":90},"timeline":{"2024-10-28":{"display":{"critical":true},"details":[{"id":"wb9sp7xlvvgm","name":"Service Disruption for Manage Dashboard","created_at":"2024-10-28T14:45:00.000Z","started_at":"2024-10-28T14:45:00.000Z","resolved_at":"2024-10-28T14:59:00.000Z","monitoring_at":null,"status":"postmortem","impact":"critical","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20241028_Edge_Provider_Latency_Causing_Service_Disruption.pdf](https://cdn.auth0.com/website/20241028_Edge_Provider_Latency_Causing_Service_Disruption.pdf)","created_at":"2024-11-08T22:07:16.349Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-11-08T22:07:17.311Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"6dzz5dnx6686","incident_id":"wb9sp7xlvvgm","custom_tweet":null,"affected_components":null},{"status":"resolved","body":"Services are restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-10-28T17:02:26.982Z","wants_twitter_update":true,"twitter_updated_at":"2024-10-28T17:02:27.910Z","updated_at":"2024-10-28T17:02:28.732Z","display_at":"2024-10-28T14:59:00.000Z","deliver_notifications":true,"tweet_id":1850946242257568000,"id":"1ht31cb3tztr","incident_id":"wb9sp7xlvvgm","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"Our Engineering team has identified an issue which impacted our services for Manage Dashboard from approximately 14:45 to 14:59 UTC on October 28. Services are now restored and functioning as expected.","created_at":"2024-10-28T17:00:53.477Z","wants_twitter_update":true,"twitter_updated_at":"2024-10-28T17:00:58.543Z","updated_at":"2024-10-28T17:00:58.545Z","display_at":"2024-10-28T14:45:00.000Z","deliver_notifications":true,"tweet_id":1850945866720559000,"id":"z388k4kvy1h3","incident_id":"wb9sp7xlvvgm","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"}]}],"authenticationAffected":false,"shared":false,"duration":840,"isPrivate":false}]},"2024-10-09":{"display":{"critical":false},"details":[{"id":"jv7h49l3g6f9","name":"Elevated Errors in Auth0 Dashboard","created_at":"2024-10-09T19:50:58.000Z","started_at":"2024-10-09T19:50:58.000Z","resolved_at":"2024-10-09T20:37:00.000Z","monitoring_at":null,"status":"postmortem","impact":"major","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/2024-09-30-2024-10-09\\_-\\_Service\\_Disruptions\\_for\\_Auth0\\_Dashboard.pdf](https://cdn.auth0.com/blog/2024-09-30-2024-10-09_-_Service_Disruptions_for_Auth0_Dashboard.pdf)","created_at":"2024-10-11T21:29:15.506Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2024-10-12T00:00:50.650Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"1g5lfxzptjyy","incident_id":"jv7h49l3g6f9","custom_tweet":"We published a postmortem on our October 9th incident: https://stspg.io/lkdwyknh246s","affected_components":null},{"status":"resolved","body":"Between 19:30 and 19:50 UTC, our Engineering teams saw a burst of errors impacting the Manage Dashboard. During the impact window, the affected users may have experienced intermittent timeouts and 5xx error codes. End-users may also experience silent failures during the login process or see an error message when attempting to complete the Auth Challenge CAPTCHA on their login page.\n\nThe errors have subsided at this time, and no action is required from our customer. Our preliminary investigations point towards a network infrastructure-related issue. We are conducting a root cause analysis to understand the underlying reasons for the recent incidents for this service. \n\nWe sincerely apologize for the impact this had on you and your users.","created_at":"2024-10-10T00:00:00.118Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-10T00:00:11.125Z","display_at":"2024-10-09T20:37:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"1vs5f39sq7wn","incident_id":"jv7h49l3g6f9","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-10-09T23:58:58.070Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-09T23:59:14.744Z","display_at":"2024-10-09T19:50:58.000Z","deliver_notifications":false,"tweet_id":null,"id":"fqr0jvslsxc7","incident_id":"jv7h49l3g6f9","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"}]}],"authenticationAffected":false,"shared":false,"duration":2762,"isPrivate":false},{"id":"qm6wk8pnrcml","name":"Elevated Errors in Auth0 Dashboard","created_at":"2024-10-09T13:32:39.000Z","started_at":"2024-10-09T13:32:39.000Z","resolved_at":"2024-10-09T13:50:54.000Z","monitoring_at":null,"status":"postmortem","impact":"major","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/2024-09-30-2024-10-09\\_-\\_Service\\_Disruptions\\_for\\_Auth0\\_Dashboard.pdf](https://cdn.auth0.com/blog/2024-09-30-2024-10-09_-_Service_Disruptions_for_Auth0_Dashboard.pdf)","created_at":"2024-10-11T21:29:08.031Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2024-10-12T00:01:37.444Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"0s4xldpty2xs","incident_id":"qm6wk8pnrcml","custom_tweet":"We published a postmortem on our October 9th incident: https://stspg.io/bl32gbdjfffx","affected_components":null},{"status":"resolved","body":"We have not seen any additional spike in error rates at this time, and our engineering team is continuing to investigate the root cause of the issue. We will provide an analysis within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-10-09T23:53:54.893Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-09T23:55:10.106Z","display_at":"2024-10-09T13:50:54.000Z","deliver_notifications":false,"tweet_id":null,"id":"zr9zbz2g8m04","incident_id":"qm6wk8pnrcml","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"Between 12:54 and 13:17 UTC, we experienced elevated errors in our Manage Dashboard. Impacted users would have experienced error codes when accessing the dashboard. There is no active impact, and no actions are required from our customers. Our Engineering team is continuing to monitor this issue.","created_at":"2024-10-09T23:52:39.208Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-09T23:53:32.134Z","display_at":"2024-10-09T13:32:39.000Z","deliver_notifications":false,"tweet_id":null,"id":"ydkjnzbtr1g1","incident_id":"qm6wk8pnrcml","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"}]}],"authenticationAffected":false,"shared":false,"duration":1095,"isPrivate":false}]},"2024-09-30":{"display":{"critical":true},"details":[{"id":"dmdzhv9cbx72","name":"Manage Dashboard Issues","created_at":"2024-09-30T16:19:00.000Z","started_at":"2024-09-30T16:19:00.000Z","resolved_at":"2024-09-30T19:50:00.000Z","monitoring_at":"2024-09-30T16:33:00.000Z","status":"postmortem","impact":"critical","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/2024-09-30-2024-10-09\\_-\\_Service\\_Disruptions\\_for\\_Auth0\\_Dashboard.pdf](https://cdn.auth0.com/blog/2024-09-30-2024-10-09_-_Service_Disruptions_for_Auth0_Dashboard.pdf)","created_at":"2024-10-11T21:28:51.722Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2024-10-12T00:01:16.123Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"7v3whzjzb7zr","incident_id":"dmdzhv9cbx72","custom_tweet":"We published a postmortem on our September 30th incident: https://stspg.io/sf3f60v6lzq4","affected_components":null},{"status":"resolved","body":"Services have been restored and are functioning as expected. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-09-30T19:51:38.505Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T19:51:38.792Z","updated_at":"2024-09-30T19:51:39.878Z","display_at":"2024-09-30T19:50:00.000Z","deliver_notifications":true,"tweet_id":1840841958086099500,"id":"q9xbwyn18tw9","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Our team is continuing to monitor, however we have not seen any new recurrence of this issue and manage dashboard services for customers are continuing to function as expected.","created_at":"2024-09-30T18:10:17.391Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T18:10:17.687Z","updated_at":"2024-09-30T18:10:18.208Z","display_at":"2024-09-30T18:09:00.000Z","deliver_notifications":true,"tweet_id":1840816452108161500,"id":"hch93bntzs46","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Services have now recovered and our Engineering team is continuing to monitor this issue. 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We will post additional updates here shortly.","created_at":"2024-09-30T16:33:18.034Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T16:33:18.342Z","updated_at":"2024-09-30T16:33:19.342Z","display_at":"2024-09-30T16:32:00.000Z","deliver_notifications":true,"tweet_id":1840792043968438500,"id":"zl30fw09x87k","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-09-30T16:23:10.263Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T16:23:10.820Z","updated_at":"2024-09-30T16:23:11.886Z","display_at":"2024-09-30T16:19:00.000Z","deliver_notifications":true,"tweet_id":1840789495853281300,"id":"hdymmdpck1ll","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"}]}],"authenticationAffected":false,"shared":false,"duration":840,"isPrivate":false}]},"2024-09-23":{"display":{"critical":false},"details":[{"id":"9gfvw2bm4rds","name":"Unexpected Feature Activation","created_at":"2024-09-23T18:14:00.000Z","started_at":"2024-09-23T18:14:00.000Z","resolved_at":"2024-09-23T18:25:22.000Z","monitoring_at":null,"status":"resolved","impact":"none","incident_updates":[{"status":"resolved","body":"We have thoroughly investigated the service interruption encountered in this event and determined that a broad regression was not applicable. We are resolving this incident, and no actions are required from our customers.","created_at":"2024-09-23T18:42:22.416Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-09-23T18:42:34.861Z","display_at":"2024-09-23T18:25:22.000Z","deliver_notifications":false,"tweet_id":null,"id":"00yndmhsxh41","incident_id":"9gfvw2bm4rds","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We have thoroughly investigated the service interruption encountered in this event and determined that a broad regression was not applicable. We are resolving this incident, and no actions are required from our customers.","created_at":"2024-09-23T18:32:12.153Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-09-23T18:32:14.159Z","display_at":"2024-09-23T18:25:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"07x5gbfsdlnn","incident_id":"9gfvw2bm4rds","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-09-23T18:21:40.257Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-23T18:21:40.765Z","updated_at":"2024-09-23T18:21:41.972Z","display_at":"2024-09-23T18:14:00.000Z","deliver_notifications":true,"tweet_id":1838282602010301000,"id":"c557s456m61p","incident_id":"9gfvw2bm4rds","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"}]}],"authenticationAffected":false,"shared":false,"duration":682,"isPrivate":false}]}}},"Tenant Logs":{"availability":{"uptime":"99.999%+","days":90},"timeline":{}},"CDN":{"availability":{"uptime":"99.999%+","days":90},"timeline":{}},"Other":{"availability":{"uptime":"99.999%+","days":90},"timeline":{}}}},"US-3":{"Production":{"Authentication":{"availability":{"uptime":"99.93%","days":90},"timeline":{"2024-10-15":{"display":{"critical":false},"details":[{"id":"64fq4s42jjdn","name":"Service Degradation for Facebook Logins","created_at":"2024-10-15T04:40:00.000Z","started_at":"2024-10-15T04:40:00.000Z","resolved_at":"2024-10-15T18:10:00.000Z","monitoring_at":"2024-10-15T17:52:00.000Z","status":"postmortem","impact":"minor","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20241015_Service_Degradation_for_Facebook_Logins.pdf](https://cdn.auth0.com/website/20241015_Service_Degradation_for_Facebook_Logins.pdf)","created_at":"2024-10-25T19:35:44.025Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-25T19:35:44.877Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"g1c8wbds2jlt","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":null},{"status":"resolved","body":"Services have been restored and this issue is resolved. We sincerely apologize for the impact this had on you and your users. Should you have any further concerns, please reach out to our Support team. A root-cause analysis report (RCA) will be posted here within 14 days.","created_at":"2024-10-15T18:11:10.718Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-16T02:10:08.071Z","display_at":"2024-10-15T18:10:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"85y7wcqq3hg0","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"bbxyx4hh9y4n","name":"Auth0 US (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"9sw5plxrq0pv","name":"Auth0 UK-1 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"5tt31sqrr77x","name":"Auth0 CA-1 (PROD) - User Authentication","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Our Engineering team is now monitoring this issue post mitigation and the fix applied is working as expected.","created_at":"2024-10-15T17:53:15.856Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-15T17:53:16.944Z","display_at":"2024-10-15T17:52:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"51wn0ch57zr3","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"degraded_performance","new_status":"operational"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"degraded_performance","new_status":"operational"},{"code":"bbxyx4hh9y4n","name":"Auth0 US (PROD) - User Authentication","old_status":"degraded_performance","new_status":"operational"},{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"operational"},{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"operational"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"operational"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"operational"},{"code":"9sw5plxrq0pv","name":"Auth0 UK-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"operational"},{"code":"5tt31sqrr77x","name":"Auth0 CA-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"Our deployment efforts are continuing to progress with the fix for this issue working as expected for the vast majority of our customer base. Our Engineering team is watching any remaining deployment efforts and the fix is working as expected where deployed.","created_at":"2024-10-15T17:15:23.141Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-15T17:15:24.290Z","display_at":"2024-10-15T17:14:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"slkknhz3frjs","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bbxyx4hh9y4n","name":"Auth0 US (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"9sw5plxrq0pv","name":"Auth0 UK-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"5tt31sqrr77x","name":"Auth0 CA-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Our deployment efforts are underway to mitigate this issue and we will be gradually rolling out the fix to all affected customer environments over the next few hours. We will post an update here once our mitigation efforts have been completed.","created_at":"2024-10-15T14:18:59.826Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-15T14:19:00.499Z","display_at":"2024-10-15T14:18:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"5lysd8k5bnxy","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bbxyx4hh9y4n","name":"Auth0 US (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"9sw5plxrq0pv","name":"Auth0 UK-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"5tt31sqrr77x","name":"Auth0 CA-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Our Engineering team has identified the code regression which is causing this issue and we are working urgently to address with an updated release. The necessary changes are being reviewed and we will release this fix to impacted customer environments as soon as possible. We will update here in approximately one hour as our mitigation efforts progress.","created_at":"2024-10-15T13:03:24.569Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-15T14:09:45.631Z","display_at":"2024-10-15T13:02:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"skrgl7nxsqy7","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bbxyx4hh9y4n","name":"Auth0 US (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"9sw5plxrq0pv","name":"Auth0 UK-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"5tt31sqrr77x","name":"Auth0 CA-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. We observed a service degradation for Facebook logins. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-10-15T12:40:23.133Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-15T12:40:24.441Z","display_at":"2024-10-15T04:40:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"jj3q7mnnzln7","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"bbxyx4hh9y4n","name":"Auth0 US (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"9sw5plxrq0pv","name":"Auth0 UK-1 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"5tt31sqrr77x","name":"Auth0 CA-1 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"}]}],"authenticationAffected":true,"shared":false,"duration":47520,"isPrivate":false}]},"2024-10-13":{"display":{"critical":true},"details":[{"id":"mr40sp6hdw5s","name":"Elevated Errors in Authentication and Management API","created_at":"2024-10-13T14:31:00.000Z","started_at":"2024-10-13T14:31:00.000Z","resolved_at":"2024-10-13T16:31:00.000Z","monitoring_at":"2024-10-13T16:17:00.000Z","status":"postmortem","impact":"critical","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20241013-Elevated_Errors_in_Authentication_and_Management_APIs.pdf](https://cdn.auth0.com/website/20241013-Elevated_Errors_in_Authentication_and_Management_APIs.pdf)","created_at":"2024-10-24T19:58:13.461Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-24T19:58:14.017Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"fctn9zw3pp6d","incident_id":"mr40sp6hdw5s","custom_tweet":null,"affected_components":null},{"status":"resolved","body":"Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-10-13T16:34:18.348Z","wants_twitter_update":true,"twitter_updated_at":"2024-10-13T16:34:18.718Z","updated_at":"2024-10-13T16:34:19.248Z","display_at":"2024-10-13T16:31:00.000Z","deliver_notifications":true,"tweet_id":1845503339460723000,"id":"b4gvdwz2z02g","incident_id":"mr40sp6hdw5s","custom_tweet":null,"affected_components":[{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"fzfmc17m9lsg","name":"Auth0 US-3 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"r7x13gkjpdwk","name":"Auth0 US-4 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Between 14:59 and 16:05 UTC, we identified service disruptions in Authentication and Management API in our US3 and US4 environments. Impacted users would have experienced 4xx error codes. There is no active impact, and no further action is required from our customers. We will continue to monitor the situation and post updates here.","created_at":"2024-10-13T16:18:46.985Z","wants_twitter_update":true,"twitter_updated_at":"2024-10-13T16:18:47.457Z","updated_at":"2024-10-13T16:22:01.901Z","display_at":"2024-10-13T16:17:00.000Z","deliver_notifications":true,"tweet_id":1845499433448034800,"id":"7z2gyps5p5c7","incident_id":"mr40sp6hdw5s","custom_tweet":null,"affected_components":[{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"major_outage","new_status":"operational"},{"code":"fzfmc17m9lsg","name":"Auth0 US-3 (PROD) - Machine to Machine Authentication","old_status":"major_outage","new_status":"operational"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"major_outage","new_status":"operational"},{"code":"r7x13gkjpdwk","name":"Auth0 US-4 (PROD) - Machine to Machine Authentication","old_status":"major_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-10-13T16:06:51.319Z","wants_twitter_update":true,"twitter_updated_at":"2024-10-13T16:06:51.738Z","updated_at":"2024-10-18T23:01:06.239Z","display_at":"2024-10-13T15:58:00.000Z","deliver_notifications":true,"tweet_id":1845496431555256800,"id":"c6g489ztd6gx","incident_id":"mr40sp6hdw5s","custom_tweet":null,"affected_components":[{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"operational","new_status":"major_outage"},{"code":"fzfmc17m9lsg","name":"Auth0 US-3 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"major_outage"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"operational","new_status":"major_outage"},{"code":"r7x13gkjpdwk","name":"Auth0 US-4 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"major_outage"}]}],"authenticationAffected":true,"shared":false,"duration":6360,"isPrivate":false}]},"2024-09-04":{"display":{"critical":true},"details":[{"id":"3pkj2n46jhy8","name":"Increased Error Rates in US-3","created_at":"2024-09-04T12:26:00.000Z","started_at":"2024-09-04T12:26:00.000Z","resolved_at":"2024-09-04T13:50:00.000Z","monitoring_at":"2024-09-04T13:33:00.000Z","status":"postmortem","impact":"critical","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20240904_Increased_Error_Rates_in_Public_Cloud_US3.pdf](https://cdn.auth0.com/website/20240904_Increased_Error_Rates_in_Public_Cloud_US3.pdf)","created_at":"2024-09-17T21:17:34.525Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-09-17T21:17:35.402Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"p5hvwp2fvtd6","incident_id":"3pkj2n46jhy8","custom_tweet":null,"affected_components":null},{"status":"resolved","body":"Services have been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-09-04T13:50:50.746Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-04T13:50:52.645Z","updated_at":"2024-09-04T13:50:52.646Z","display_at":"2024-09-04T13:50:00.000Z","deliver_notifications":true,"tweet_id":1831329082124141000,"id":"r58v7d0ry4bg","incident_id":"3pkj2n46jhy8","custom_tweet":null,"affected_components":[{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"fzfmc17m9lsg","name":"Auth0 US-3 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Error rates in the environment have now subsided and our Engineering team is continuing to monitor following earlier mitigation actions. All services in the environment are now functioning has expected.","created_at":"2024-09-04T13:34:22.468Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-04T13:34:22.956Z","updated_at":"2024-09-04T13:34:23.357Z","display_at":"2024-09-04T13:33:00.000Z","deliver_notifications":true,"tweet_id":1831324931650437400,"id":"lfynvwdhmpnx","incident_id":"3pkj2n46jhy8","custom_tweet":null,"affected_components":[{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"fzfmc17m9lsg","name":"Auth0 US-3 (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"Our Engineering team is continuing to work on mitigation actions to rectify the issues we are seeing for authentication in US-3. We will provide additional updates here in 30 minutes as these actions progress.","created_at":"2024-09-04T13:14:13.388Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-04T13:14:13.726Z","updated_at":"2024-09-04T13:14:14.636Z","display_at":"2024-09-04T13:12:00.000Z","deliver_notifications":true,"tweet_id":1831319860099559400,"id":"qqrjgcjlmc74","incident_id":"3pkj2n46jhy8","custom_tweet":null,"affected_components":[{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"fzfmc17m9lsg","name":"Auth0 US-3 (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"Our Engineering team has now identified the root cause of these errors in US-3 Public Cloud. We are working urgently to apply mitigation actions for this issue and we will post additional updates here as our mitigation actions progress.","created_at":"2024-09-04T12:59:28.974Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-04T12:59:29.346Z","updated_at":"2024-09-04T12:59:29.697Z","display_at":"2024-09-04T12:57:00.000Z","deliver_notifications":true,"tweet_id":1831316150673879300,"id":"j3j9prqvwmw6","incident_id":"3pkj2n46jhy8","custom_tweet":null,"affected_components":[{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"fzfmc17m9lsg","name":"Auth0 US-3 (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"Our Engineering team is actively continuing to review the increased error rates we are observing that are impacting services in our Public Cloud US-3 region. We will continue to post updates here as our investigation progresses.","created_at":"2024-09-04T12:52:11.456Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-04T12:52:11.814Z","updated_at":"2024-09-04T12:52:12.640Z","display_at":"2024-09-04T12:50:00.000Z","deliver_notifications":true,"tweet_id":1831314315527467000,"id":"v0bqvyczk409","incident_id":"3pkj2n46jhy8","custom_tweet":null,"affected_components":[{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"fzfmc17m9lsg","name":"Auth0 US-3 (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-09-04T12:31:16.689Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-04T12:31:17.090Z","updated_at":"2024-09-04T12:31:18.113Z","display_at":"2024-09-04T12:26:00.000Z","deliver_notifications":true,"tweet_id":1831309052904919300,"id":"8vwhm0mblfcm","incident_id":"3pkj2n46jhy8","custom_tweet":null,"affected_components":[{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"operational","new_status":"partial_outage"},{"code":"fzfmc17m9lsg","name":"Auth0 US-3 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"partial_outage"}]}],"authenticationAffected":true,"shared":false,"duration":4020,"isPrivate":false}]}}},"Machine to Machine":{"availability":{"uptime":"99.93%","days":90},"timeline":{"2024-10-13":{"display":{"critical":true},"details":[{"id":"mr40sp6hdw5s","name":"Elevated Errors in Authentication and Management API","created_at":"2024-10-13T14:31:00.000Z","started_at":"2024-10-13T14:31:00.000Z","resolved_at":"2024-10-13T16:31:00.000Z","monitoring_at":"2024-10-13T16:17:00.000Z","status":"postmortem","impact":"critical","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20241013-Elevated_Errors_in_Authentication_and_Management_APIs.pdf](https://cdn.auth0.com/website/20241013-Elevated_Errors_in_Authentication_and_Management_APIs.pdf)","created_at":"2024-10-24T19:58:13.461Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-24T19:58:14.017Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"fctn9zw3pp6d","incident_id":"mr40sp6hdw5s","custom_tweet":null,"affected_components":null},{"status":"resolved","body":"Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-10-13T16:34:18.348Z","wants_twitter_update":true,"twitter_updated_at":"2024-10-13T16:34:18.718Z","updated_at":"2024-10-13T16:34:19.248Z","display_at":"2024-10-13T16:31:00.000Z","deliver_notifications":true,"tweet_id":1845503339460723000,"id":"b4gvdwz2z02g","incident_id":"mr40sp6hdw5s","custom_tweet":null,"affected_components":[{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"fzfmc17m9lsg","name":"Auth0 US-3 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"r7x13gkjpdwk","name":"Auth0 US-4 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Between 14:59 and 16:05 UTC, we identified service disruptions in Authentication and Management API in our US3 and US4 environments. Impacted users would have experienced 4xx error codes. There is no active impact, and no further action is required from our customers. We will continue to monitor the situation and post updates here.","created_at":"2024-10-13T16:18:46.985Z","wants_twitter_update":true,"twitter_updated_at":"2024-10-13T16:18:47.457Z","updated_at":"2024-10-13T16:22:01.901Z","display_at":"2024-10-13T16:17:00.000Z","deliver_notifications":true,"tweet_id":1845499433448034800,"id":"7z2gyps5p5c7","incident_id":"mr40sp6hdw5s","custom_tweet":null,"affected_components":[{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"major_outage","new_status":"operational"},{"code":"fzfmc17m9lsg","name":"Auth0 US-3 (PROD) - Machine to Machine Authentication","old_status":"major_outage","new_status":"operational"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"major_outage","new_status":"operational"},{"code":"r7x13gkjpdwk","name":"Auth0 US-4 (PROD) - Machine to Machine Authentication","old_status":"major_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-10-13T16:06:51.319Z","wants_twitter_update":true,"twitter_updated_at":"2024-10-13T16:06:51.738Z","updated_at":"2024-10-18T23:01:06.239Z","display_at":"2024-10-13T15:58:00.000Z","deliver_notifications":true,"tweet_id":1845496431555256800,"id":"c6g489ztd6gx","incident_id":"mr40sp6hdw5s","custom_tweet":null,"affected_components":[{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"operational","new_status":"major_outage"},{"code":"fzfmc17m9lsg","name":"Auth0 US-3 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"major_outage"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"operational","new_status":"major_outage"},{"code":"r7x13gkjpdwk","name":"Auth0 US-4 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"major_outage"}]}],"authenticationAffected":true,"shared":false,"duration":6360,"isPrivate":false}]},"2024-09-04":{"display":{"critical":true},"details":[{"id":"3pkj2n46jhy8","name":"Increased Error Rates in US-3","created_at":"2024-09-04T12:26:00.000Z","started_at":"2024-09-04T12:26:00.000Z","resolved_at":"2024-09-04T13:50:00.000Z","monitoring_at":"2024-09-04T13:33:00.000Z","status":"postmortem","impact":"critical","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20240904_Increased_Error_Rates_in_Public_Cloud_US3.pdf](https://cdn.auth0.com/website/20240904_Increased_Error_Rates_in_Public_Cloud_US3.pdf)","created_at":"2024-09-17T21:17:34.525Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-09-17T21:17:35.402Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"p5hvwp2fvtd6","incident_id":"3pkj2n46jhy8","custom_tweet":null,"affected_components":null},{"status":"resolved","body":"Services have been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-09-04T13:50:50.746Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-04T13:50:52.645Z","updated_at":"2024-09-04T13:50:52.646Z","display_at":"2024-09-04T13:50:00.000Z","deliver_notifications":true,"tweet_id":1831329082124141000,"id":"r58v7d0ry4bg","incident_id":"3pkj2n46jhy8","custom_tweet":null,"affected_components":[{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"fzfmc17m9lsg","name":"Auth0 US-3 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Error rates in the environment have now subsided and our Engineering team is continuing to monitor following earlier mitigation actions. All services in the environment are now functioning has expected.","created_at":"2024-09-04T13:34:22.468Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-04T13:34:22.956Z","updated_at":"2024-09-04T13:34:23.357Z","display_at":"2024-09-04T13:33:00.000Z","deliver_notifications":true,"tweet_id":1831324931650437400,"id":"lfynvwdhmpnx","incident_id":"3pkj2n46jhy8","custom_tweet":null,"affected_components":[{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"fzfmc17m9lsg","name":"Auth0 US-3 (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"Our Engineering team is continuing to work on mitigation actions to rectify the issues we are seeing for authentication in US-3. We will provide additional updates here in 30 minutes as these actions progress.","created_at":"2024-09-04T13:14:13.388Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-04T13:14:13.726Z","updated_at":"2024-09-04T13:14:14.636Z","display_at":"2024-09-04T13:12:00.000Z","deliver_notifications":true,"tweet_id":1831319860099559400,"id":"qqrjgcjlmc74","incident_id":"3pkj2n46jhy8","custom_tweet":null,"affected_components":[{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"fzfmc17m9lsg","name":"Auth0 US-3 (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"Our Engineering team has now identified the root cause of these errors in US-3 Public Cloud. We are working urgently to apply mitigation actions for this issue and we will post additional updates here as our mitigation actions progress.","created_at":"2024-09-04T12:59:28.974Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-04T12:59:29.346Z","updated_at":"2024-09-04T12:59:29.697Z","display_at":"2024-09-04T12:57:00.000Z","deliver_notifications":true,"tweet_id":1831316150673879300,"id":"j3j9prqvwmw6","incident_id":"3pkj2n46jhy8","custom_tweet":null,"affected_components":[{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"fzfmc17m9lsg","name":"Auth0 US-3 (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"Our Engineering team is actively continuing to review the increased error rates we are observing that are impacting services in our Public Cloud US-3 region. We will continue to post updates here as our investigation progresses.","created_at":"2024-09-04T12:52:11.456Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-04T12:52:11.814Z","updated_at":"2024-09-04T12:52:12.640Z","display_at":"2024-09-04T12:50:00.000Z","deliver_notifications":true,"tweet_id":1831314315527467000,"id":"v0bqvyczk409","incident_id":"3pkj2n46jhy8","custom_tweet":null,"affected_components":[{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"fzfmc17m9lsg","name":"Auth0 US-3 (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-09-04T12:31:16.689Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-04T12:31:17.090Z","updated_at":"2024-09-04T12:31:18.113Z","display_at":"2024-09-04T12:26:00.000Z","deliver_notifications":true,"tweet_id":1831309052904919300,"id":"8vwhm0mblfcm","incident_id":"3pkj2n46jhy8","custom_tweet":null,"affected_components":[{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"operational","new_status":"partial_outage"},{"code":"fzfmc17m9lsg","name":"Auth0 US-3 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"partial_outage"}]}],"authenticationAffected":true,"shared":false,"duration":4020,"isPrivate":false}]}}},"Multifactor Authentication":{"availability":{"uptime":"99.999%+","days":90},"timeline":{}},"Management API":{"availability":{"uptime":"99.999%+","days":90},"timeline":{}},"Auth0 Dashboard":{"availability":{"uptime":"99.97%","days":90},"timeline":{"2024-10-28":{"display":{"critical":true},"details":[{"id":"wb9sp7xlvvgm","name":"Service Disruption for Manage Dashboard","created_at":"2024-10-28T14:45:00.000Z","started_at":"2024-10-28T14:45:00.000Z","resolved_at":"2024-10-28T14:59:00.000Z","monitoring_at":null,"status":"postmortem","impact":"critical","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20241028_Edge_Provider_Latency_Causing_Service_Disruption.pdf](https://cdn.auth0.com/website/20241028_Edge_Provider_Latency_Causing_Service_Disruption.pdf)","created_at":"2024-11-08T22:07:16.349Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-11-08T22:07:17.311Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"6dzz5dnx6686","incident_id":"wb9sp7xlvvgm","custom_tweet":null,"affected_components":null},{"status":"resolved","body":"Services are restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-10-28T17:02:26.982Z","wants_twitter_update":true,"twitter_updated_at":"2024-10-28T17:02:27.910Z","updated_at":"2024-10-28T17:02:28.732Z","display_at":"2024-10-28T14:59:00.000Z","deliver_notifications":true,"tweet_id":1850946242257568000,"id":"1ht31cb3tztr","incident_id":"wb9sp7xlvvgm","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"Our Engineering team has identified an issue which impacted our services for Manage Dashboard from approximately 14:45 to 14:59 UTC on October 28. Services are now restored and functioning as expected.","created_at":"2024-10-28T17:00:53.477Z","wants_twitter_update":true,"twitter_updated_at":"2024-10-28T17:00:58.543Z","updated_at":"2024-10-28T17:00:58.545Z","display_at":"2024-10-28T14:45:00.000Z","deliver_notifications":true,"tweet_id":1850945866720559000,"id":"z388k4kvy1h3","incident_id":"wb9sp7xlvvgm","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"}]}],"authenticationAffected":false,"shared":false,"duration":840,"isPrivate":false}]},"2024-10-09":{"display":{"critical":false},"details":[{"id":"jv7h49l3g6f9","name":"Elevated Errors in Auth0 Dashboard","created_at":"2024-10-09T19:50:58.000Z","started_at":"2024-10-09T19:50:58.000Z","resolved_at":"2024-10-09T20:37:00.000Z","monitoring_at":null,"status":"postmortem","impact":"major","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/2024-09-30-2024-10-09\\_-\\_Service\\_Disruptions\\_for\\_Auth0\\_Dashboard.pdf](https://cdn.auth0.com/blog/2024-09-30-2024-10-09_-_Service_Disruptions_for_Auth0_Dashboard.pdf)","created_at":"2024-10-11T21:29:15.506Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2024-10-12T00:00:50.650Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"1g5lfxzptjyy","incident_id":"jv7h49l3g6f9","custom_tweet":"We published a postmortem on our October 9th incident: https://stspg.io/lkdwyknh246s","affected_components":null},{"status":"resolved","body":"Between 19:30 and 19:50 UTC, our Engineering teams saw a burst of errors impacting the Manage Dashboard. During the impact window, the affected users may have experienced intermittent timeouts and 5xx error codes. End-users may also experience silent failures during the login process or see an error message when attempting to complete the Auth Challenge CAPTCHA on their login page.\n\nThe errors have subsided at this time, and no action is required from our customer. Our preliminary investigations point towards a network infrastructure-related issue. We are conducting a root cause analysis to understand the underlying reasons for the recent incidents for this service. \n\nWe sincerely apologize for the impact this had on you and your users.","created_at":"2024-10-10T00:00:00.118Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-10T00:00:11.125Z","display_at":"2024-10-09T20:37:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"1vs5f39sq7wn","incident_id":"jv7h49l3g6f9","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-10-09T23:58:58.070Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-09T23:59:14.744Z","display_at":"2024-10-09T19:50:58.000Z","deliver_notifications":false,"tweet_id":null,"id":"fqr0jvslsxc7","incident_id":"jv7h49l3g6f9","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"}]}],"authenticationAffected":false,"shared":false,"duration":2762,"isPrivate":false},{"id":"qm6wk8pnrcml","name":"Elevated Errors in Auth0 Dashboard","created_at":"2024-10-09T13:32:39.000Z","started_at":"2024-10-09T13:32:39.000Z","resolved_at":"2024-10-09T13:50:54.000Z","monitoring_at":null,"status":"postmortem","impact":"major","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/2024-09-30-2024-10-09\\_-\\_Service\\_Disruptions\\_for\\_Auth0\\_Dashboard.pdf](https://cdn.auth0.com/blog/2024-09-30-2024-10-09_-_Service_Disruptions_for_Auth0_Dashboard.pdf)","created_at":"2024-10-11T21:29:08.031Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2024-10-12T00:01:37.444Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"0s4xldpty2xs","incident_id":"qm6wk8pnrcml","custom_tweet":"We published a postmortem on our October 9th incident: https://stspg.io/bl32gbdjfffx","affected_components":null},{"status":"resolved","body":"We have not seen any additional spike in error rates at this time, and our engineering team is continuing to investigate the root cause of the issue. We will provide an analysis within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-10-09T23:53:54.893Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-09T23:55:10.106Z","display_at":"2024-10-09T13:50:54.000Z","deliver_notifications":false,"tweet_id":null,"id":"zr9zbz2g8m04","incident_id":"qm6wk8pnrcml","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"Between 12:54 and 13:17 UTC, we experienced elevated errors in our Manage Dashboard. Impacted users would have experienced error codes when accessing the dashboard. There is no active impact, and no actions are required from our customers. Our Engineering team is continuing to monitor this issue.","created_at":"2024-10-09T23:52:39.208Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-09T23:53:32.134Z","display_at":"2024-10-09T13:32:39.000Z","deliver_notifications":false,"tweet_id":null,"id":"ydkjnzbtr1g1","incident_id":"qm6wk8pnrcml","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"}]}],"authenticationAffected":false,"shared":false,"duration":1095,"isPrivate":false}]},"2024-09-30":{"display":{"critical":true},"details":[{"id":"dmdzhv9cbx72","name":"Manage Dashboard Issues","created_at":"2024-09-30T16:19:00.000Z","started_at":"2024-09-30T16:19:00.000Z","resolved_at":"2024-09-30T19:50:00.000Z","monitoring_at":"2024-09-30T16:33:00.000Z","status":"postmortem","impact":"critical","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/2024-09-30-2024-10-09\\_-\\_Service\\_Disruptions\\_for\\_Auth0\\_Dashboard.pdf](https://cdn.auth0.com/blog/2024-09-30-2024-10-09_-_Service_Disruptions_for_Auth0_Dashboard.pdf)","created_at":"2024-10-11T21:28:51.722Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2024-10-12T00:01:16.123Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"7v3whzjzb7zr","incident_id":"dmdzhv9cbx72","custom_tweet":"We published a postmortem on our September 30th incident: https://stspg.io/sf3f60v6lzq4","affected_components":null},{"status":"resolved","body":"Services have been restored and are functioning as expected. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-09-30T19:51:38.505Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T19:51:38.792Z","updated_at":"2024-09-30T19:51:39.878Z","display_at":"2024-09-30T19:50:00.000Z","deliver_notifications":true,"tweet_id":1840841958086099500,"id":"q9xbwyn18tw9","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Our team is continuing to monitor, however we have not seen any new recurrence of this issue and manage dashboard services for customers are continuing to function as expected.","created_at":"2024-09-30T18:10:17.391Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T18:10:17.687Z","updated_at":"2024-09-30T18:10:18.208Z","display_at":"2024-09-30T18:09:00.000Z","deliver_notifications":true,"tweet_id":1840816452108161500,"id":"hch93bntzs46","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Services have now recovered and our Engineering team is continuing to monitor this issue. Manage dashboard is now functioning as expected.","created_at":"2024-09-30T16:35:19.245Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T16:35:19.914Z","updated_at":"2024-09-30T16:35:21.094Z","display_at":"2024-09-30T16:33:00.000Z","deliver_notifications":true,"tweet_id":1840792553857438200,"id":"q2dy21pc39mp","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"Our Engineering team has identified the errors which were causing issues on our manage dashboard service. We will post additional updates here shortly.","created_at":"2024-09-30T16:33:18.034Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T16:33:18.342Z","updated_at":"2024-09-30T16:33:19.342Z","display_at":"2024-09-30T16:32:00.000Z","deliver_notifications":true,"tweet_id":1840792043968438500,"id":"zl30fw09x87k","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-09-30T16:23:10.263Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T16:23:10.820Z","updated_at":"2024-09-30T16:23:11.886Z","display_at":"2024-09-30T16:19:00.000Z","deliver_notifications":true,"tweet_id":1840789495853281300,"id":"hdymmdpck1ll","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"}]}],"authenticationAffected":false,"shared":false,"duration":840,"isPrivate":false}]},"2024-09-23":{"display":{"critical":false},"details":[{"id":"9gfvw2bm4rds","name":"Unexpected Feature Activation","created_at":"2024-09-23T18:14:00.000Z","started_at":"2024-09-23T18:14:00.000Z","resolved_at":"2024-09-23T18:25:22.000Z","monitoring_at":null,"status":"resolved","impact":"none","incident_updates":[{"status":"resolved","body":"We have thoroughly investigated the service interruption encountered in this event and determined that a broad regression was not applicable. We are resolving this incident, and no actions are required from our customers.","created_at":"2024-09-23T18:42:22.416Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-09-23T18:42:34.861Z","display_at":"2024-09-23T18:25:22.000Z","deliver_notifications":false,"tweet_id":null,"id":"00yndmhsxh41","incident_id":"9gfvw2bm4rds","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We have thoroughly investigated the service interruption encountered in this event and determined that a broad regression was not applicable. We are resolving this incident, and no actions are required from our customers.","created_at":"2024-09-23T18:32:12.153Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-09-23T18:32:14.159Z","display_at":"2024-09-23T18:25:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"07x5gbfsdlnn","incident_id":"9gfvw2bm4rds","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-09-23T18:21:40.257Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-23T18:21:40.765Z","updated_at":"2024-09-23T18:21:41.972Z","display_at":"2024-09-23T18:14:00.000Z","deliver_notifications":true,"tweet_id":1838282602010301000,"id":"c557s456m61p","incident_id":"9gfvw2bm4rds","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"}]}],"authenticationAffected":false,"shared":false,"duration":682,"isPrivate":false}]}}},"Tenant Logs":{"availability":{"uptime":"99.999%+","days":90},"timeline":{}},"CDN":{"availability":{"uptime":"99.999%+","days":90},"timeline":{}},"Other":{"availability":{"uptime":"99.999%+","days":90},"timeline":{}}}},"US-4":{"Production":{"Authentication":{"availability":{"uptime":"99.98%","days":90},"timeline":{"2024-10-15":{"display":{"critical":false},"details":[{"id":"64fq4s42jjdn","name":"Service Degradation for Facebook Logins","created_at":"2024-10-15T04:40:00.000Z","started_at":"2024-10-15T04:40:00.000Z","resolved_at":"2024-10-15T18:10:00.000Z","monitoring_at":"2024-10-15T17:52:00.000Z","status":"postmortem","impact":"minor","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20241015_Service_Degradation_for_Facebook_Logins.pdf](https://cdn.auth0.com/website/20241015_Service_Degradation_for_Facebook_Logins.pdf)","created_at":"2024-10-25T19:35:44.025Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-25T19:35:44.877Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"g1c8wbds2jlt","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":null},{"status":"resolved","body":"Services have been restored and this issue is resolved. We sincerely apologize for the impact this had on you and your users. Should you have any further concerns, please reach out to our Support team. A root-cause analysis report (RCA) will be posted here within 14 days.","created_at":"2024-10-15T18:11:10.718Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-16T02:10:08.071Z","display_at":"2024-10-15T18:10:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"85y7wcqq3hg0","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"bbxyx4hh9y4n","name":"Auth0 US (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"9sw5plxrq0pv","name":"Auth0 UK-1 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"5tt31sqrr77x","name":"Auth0 CA-1 (PROD) - User Authentication","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Our Engineering team is now monitoring this issue post mitigation and the fix applied is working as expected.","created_at":"2024-10-15T17:53:15.856Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-15T17:53:16.944Z","display_at":"2024-10-15T17:52:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"51wn0ch57zr3","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"degraded_performance","new_status":"operational"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"degraded_performance","new_status":"operational"},{"code":"bbxyx4hh9y4n","name":"Auth0 US (PROD) - User Authentication","old_status":"degraded_performance","new_status":"operational"},{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"operational"},{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"operational"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"operational"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"operational"},{"code":"9sw5plxrq0pv","name":"Auth0 UK-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"operational"},{"code":"5tt31sqrr77x","name":"Auth0 CA-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"Our deployment efforts are continuing to progress with the fix for this issue working as expected for the vast majority of our customer base. Our Engineering team is watching any remaining deployment efforts and the fix is working as expected where deployed.","created_at":"2024-10-15T17:15:23.141Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-15T17:15:24.290Z","display_at":"2024-10-15T17:14:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"slkknhz3frjs","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bbxyx4hh9y4n","name":"Auth0 US (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"9sw5plxrq0pv","name":"Auth0 UK-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"5tt31sqrr77x","name":"Auth0 CA-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Our deployment efforts are underway to mitigate this issue and we will be gradually rolling out the fix to all affected customer environments over the next few hours. We will post an update here once our mitigation efforts have been completed.","created_at":"2024-10-15T14:18:59.826Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-15T14:19:00.499Z","display_at":"2024-10-15T14:18:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"5lysd8k5bnxy","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bbxyx4hh9y4n","name":"Auth0 US (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"9sw5plxrq0pv","name":"Auth0 UK-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"5tt31sqrr77x","name":"Auth0 CA-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Our Engineering team has identified the code regression which is causing this issue and we are working urgently to address with an updated release. The necessary changes are being reviewed and we will release this fix to impacted customer environments as soon as possible. We will update here in approximately one hour as our mitigation efforts progress.","created_at":"2024-10-15T13:03:24.569Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-15T14:09:45.631Z","display_at":"2024-10-15T13:02:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"skrgl7nxsqy7","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bbxyx4hh9y4n","name":"Auth0 US (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"9sw5plxrq0pv","name":"Auth0 UK-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"5tt31sqrr77x","name":"Auth0 CA-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. We observed a service degradation for Facebook logins. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-10-15T12:40:23.133Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-15T12:40:24.441Z","display_at":"2024-10-15T04:40:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"jj3q7mnnzln7","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"bbxyx4hh9y4n","name":"Auth0 US (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"9sw5plxrq0pv","name":"Auth0 UK-1 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"5tt31sqrr77x","name":"Auth0 CA-1 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"}]}],"authenticationAffected":true,"shared":false,"duration":47520,"isPrivate":false}]},"2024-10-13":{"display":{"critical":true},"details":[{"id":"mr40sp6hdw5s","name":"Elevated Errors in Authentication and Management API","created_at":"2024-10-13T14:31:00.000Z","started_at":"2024-10-13T14:31:00.000Z","resolved_at":"2024-10-13T16:31:00.000Z","monitoring_at":"2024-10-13T16:17:00.000Z","status":"postmortem","impact":"critical","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20241013-Elevated_Errors_in_Authentication_and_Management_APIs.pdf](https://cdn.auth0.com/website/20241013-Elevated_Errors_in_Authentication_and_Management_APIs.pdf)","created_at":"2024-10-24T19:58:13.461Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-24T19:58:14.017Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"fctn9zw3pp6d","incident_id":"mr40sp6hdw5s","custom_tweet":null,"affected_components":null},{"status":"resolved","body":"Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-10-13T16:34:18.348Z","wants_twitter_update":true,"twitter_updated_at":"2024-10-13T16:34:18.718Z","updated_at":"2024-10-13T16:34:19.248Z","display_at":"2024-10-13T16:31:00.000Z","deliver_notifications":true,"tweet_id":1845503339460723000,"id":"b4gvdwz2z02g","incident_id":"mr40sp6hdw5s","custom_tweet":null,"affected_components":[{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"fzfmc17m9lsg","name":"Auth0 US-3 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"r7x13gkjpdwk","name":"Auth0 US-4 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Between 14:59 and 16:05 UTC, we identified service disruptions in Authentication and Management API in our US3 and US4 environments. Impacted users would have experienced 4xx error codes. There is no active impact, and no further action is required from our customers. We will continue to monitor the situation and post updates here.","created_at":"2024-10-13T16:18:46.985Z","wants_twitter_update":true,"twitter_updated_at":"2024-10-13T16:18:47.457Z","updated_at":"2024-10-13T16:22:01.901Z","display_at":"2024-10-13T16:17:00.000Z","deliver_notifications":true,"tweet_id":1845499433448034800,"id":"7z2gyps5p5c7","incident_id":"mr40sp6hdw5s","custom_tweet":null,"affected_components":[{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"major_outage","new_status":"operational"},{"code":"fzfmc17m9lsg","name":"Auth0 US-3 (PROD) - Machine to Machine Authentication","old_status":"major_outage","new_status":"operational"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"major_outage","new_status":"operational"},{"code":"r7x13gkjpdwk","name":"Auth0 US-4 (PROD) - Machine to Machine Authentication","old_status":"major_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-10-13T16:06:51.319Z","wants_twitter_update":true,"twitter_updated_at":"2024-10-13T16:06:51.738Z","updated_at":"2024-10-18T23:01:06.239Z","display_at":"2024-10-13T15:58:00.000Z","deliver_notifications":true,"tweet_id":1845496431555256800,"id":"c6g489ztd6gx","incident_id":"mr40sp6hdw5s","custom_tweet":null,"affected_components":[{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"operational","new_status":"major_outage"},{"code":"fzfmc17m9lsg","name":"Auth0 US-3 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"major_outage"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"operational","new_status":"major_outage"},{"code":"r7x13gkjpdwk","name":"Auth0 US-4 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"major_outage"}]}],"authenticationAffected":true,"shared":false,"duration":6360,"isPrivate":false}]},"2024-09-19":{"display":{"critical":false},"details":[{"id":"h3mb3fbjh59x","name":"Elevated Errors in US-4 Public Cloud Environment","created_at":"2024-09-19T15:40:00.000Z","started_at":"2024-09-19T15:40:00.000Z","resolved_at":"2024-09-19T16:14:00.000Z","monitoring_at":"2024-09-19T15:56:00.000Z","status":"postmortem","impact":"major","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20240919_Increased_Error_Rates_in_US4_Public_Cloud_Environment.pdf](https://cdn.auth0.com/website/20240919_Increased_Error_Rates_in_US4_Public_Cloud_Environment.pdf)","created_at":"2024-10-01T23:55:06.815Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-01T23:55:08.042Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"pkh5q1vjqbry","incident_id":"h3mb3fbjh59x","custom_tweet":null,"affected_components":null},{"status":"resolved","body":"Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-09-19T16:15:30.312Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-19T16:15:30.616Z","updated_at":"2024-09-19T16:15:31.767Z","display_at":"2024-09-19T16:14:00.000Z","deliver_notifications":true,"tweet_id":1836801299024904200,"id":"1q6rwb9f7pys","incident_id":"h3mb3fbjh59x","custom_tweet":null,"affected_components":[{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"r7x13gkjpdwk","name":"Auth0 US-4 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We applied a fix for the issue and are monitoring the system.","created_at":"2024-09-19T15:58:33.897Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-19T15:58:34.290Z","updated_at":"2024-09-19T15:58:34.983Z","display_at":"2024-09-19T15:56:00.000Z","deliver_notifications":true,"tweet_id":1836797036232143000,"id":"bgnl75wvrldf","incident_id":"h3mb3fbjh59x","custom_tweet":null,"affected_components":[{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"r7x13gkjpdwk","name":"Auth0 US-4 (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We have observed an increase in error rates for login between 15:13 and 15:23 UTC. The impacted users would have experienced increased failures when attempting to login. The error rate has subsided but our engineering teams continue to monitor and investigate. We will provide updates as we gather more information.","created_at":"2024-09-19T15:51:02.045Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-19T15:51:02.407Z","updated_at":"2024-09-19T15:51:03.520Z","display_at":"2024-09-19T15:40:00.000Z","deliver_notifications":true,"tweet_id":1836795140956098800,"id":"2m0pdfrx90rc","incident_id":"h3mb3fbjh59x","custom_tweet":null,"affected_components":[{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"operational","new_status":"partial_outage"},{"code":"r7x13gkjpdwk","name":"Auth0 US-4 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"partial_outage"}]}],"authenticationAffected":true,"shared":false,"duration":960,"isPrivate":false}]}}},"Machine to Machine":{"availability":{"uptime":"99.98%","days":90},"timeline":{"2024-10-13":{"display":{"critical":true},"details":[{"id":"mr40sp6hdw5s","name":"Elevated Errors in Authentication and Management API","created_at":"2024-10-13T14:31:00.000Z","started_at":"2024-10-13T14:31:00.000Z","resolved_at":"2024-10-13T16:31:00.000Z","monitoring_at":"2024-10-13T16:17:00.000Z","status":"postmortem","impact":"critical","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20241013-Elevated_Errors_in_Authentication_and_Management_APIs.pdf](https://cdn.auth0.com/website/20241013-Elevated_Errors_in_Authentication_and_Management_APIs.pdf)","created_at":"2024-10-24T19:58:13.461Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-24T19:58:14.017Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"fctn9zw3pp6d","incident_id":"mr40sp6hdw5s","custom_tweet":null,"affected_components":null},{"status":"resolved","body":"Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-10-13T16:34:18.348Z","wants_twitter_update":true,"twitter_updated_at":"2024-10-13T16:34:18.718Z","updated_at":"2024-10-13T16:34:19.248Z","display_at":"2024-10-13T16:31:00.000Z","deliver_notifications":true,"tweet_id":1845503339460723000,"id":"b4gvdwz2z02g","incident_id":"mr40sp6hdw5s","custom_tweet":null,"affected_components":[{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"fzfmc17m9lsg","name":"Auth0 US-3 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"r7x13gkjpdwk","name":"Auth0 US-4 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Between 14:59 and 16:05 UTC, we identified service disruptions in Authentication and Management API in our US3 and US4 environments. Impacted users would have experienced 4xx error codes. There is no active impact, and no further action is required from our customers. We will continue to monitor the situation and post updates here.","created_at":"2024-10-13T16:18:46.985Z","wants_twitter_update":true,"twitter_updated_at":"2024-10-13T16:18:47.457Z","updated_at":"2024-10-13T16:22:01.901Z","display_at":"2024-10-13T16:17:00.000Z","deliver_notifications":true,"tweet_id":1845499433448034800,"id":"7z2gyps5p5c7","incident_id":"mr40sp6hdw5s","custom_tweet":null,"affected_components":[{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"major_outage","new_status":"operational"},{"code":"fzfmc17m9lsg","name":"Auth0 US-3 (PROD) - Machine to Machine Authentication","old_status":"major_outage","new_status":"operational"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"major_outage","new_status":"operational"},{"code":"r7x13gkjpdwk","name":"Auth0 US-4 (PROD) - Machine to Machine Authentication","old_status":"major_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. 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A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-09-19T16:15:30.312Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-19T16:15:30.616Z","updated_at":"2024-09-19T16:15:31.767Z","display_at":"2024-09-19T16:14:00.000Z","deliver_notifications":true,"tweet_id":1836801299024904200,"id":"1q6rwb9f7pys","incident_id":"h3mb3fbjh59x","custom_tweet":null,"affected_components":[{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"r7x13gkjpdwk","name":"Auth0 US-4 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We applied a fix for the issue and are monitoring the system.","created_at":"2024-09-19T15:58:33.897Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-19T15:58:34.290Z","updated_at":"2024-09-19T15:58:34.983Z","display_at":"2024-09-19T15:56:00.000Z","deliver_notifications":true,"tweet_id":1836797036232143000,"id":"bgnl75wvrldf","incident_id":"h3mb3fbjh59x","custom_tweet":null,"affected_components":[{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"r7x13gkjpdwk","name":"Auth0 US-4 (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We have observed an increase in error rates for login between 15:13 and 15:23 UTC. The impacted users would have experienced increased failures when attempting to login. The error rate has subsided but our engineering teams continue to monitor and investigate. We will provide updates as we gather more information.","created_at":"2024-09-19T15:51:02.045Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-19T15:51:02.407Z","updated_at":"2024-09-19T15:51:03.520Z","display_at":"2024-09-19T15:40:00.000Z","deliver_notifications":true,"tweet_id":1836795140956098800,"id":"2m0pdfrx90rc","incident_id":"h3mb3fbjh59x","custom_tweet":null,"affected_components":[{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"operational","new_status":"partial_outage"},{"code":"r7x13gkjpdwk","name":"Auth0 US-4 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"partial_outage"}]}],"authenticationAffected":true,"shared":false,"duration":960,"isPrivate":false}]}}},"Multifactor Authentication":{"availability":{"uptime":"99.999%+","days":90},"timeline":{}},"Management API":{"availability":{"uptime":"99.999%+","days":90},"timeline":{}},"Auth0 Dashboard":{"availability":{"uptime":"99.97%","days":90},"timeline":{"2024-10-28":{"display":{"critical":true},"details":[{"id":"wb9sp7xlvvgm","name":"Service Disruption for Manage Dashboard","created_at":"2024-10-28T14:45:00.000Z","started_at":"2024-10-28T14:45:00.000Z","resolved_at":"2024-10-28T14:59:00.000Z","monitoring_at":null,"status":"postmortem","impact":"critical","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20241028_Edge_Provider_Latency_Causing_Service_Disruption.pdf](https://cdn.auth0.com/website/20241028_Edge_Provider_Latency_Causing_Service_Disruption.pdf)","created_at":"2024-11-08T22:07:16.349Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-11-08T22:07:17.311Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"6dzz5dnx6686","incident_id":"wb9sp7xlvvgm","custom_tweet":null,"affected_components":null},{"status":"resolved","body":"Services are restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-10-28T17:02:26.982Z","wants_twitter_update":true,"twitter_updated_at":"2024-10-28T17:02:27.910Z","updated_at":"2024-10-28T17:02:28.732Z","display_at":"2024-10-28T14:59:00.000Z","deliver_notifications":true,"tweet_id":1850946242257568000,"id":"1ht31cb3tztr","incident_id":"wb9sp7xlvvgm","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"Our Engineering team has identified an issue which impacted our services for Manage Dashboard from approximately 14:45 to 14:59 UTC on October 28. 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During the impact window, the affected users may have experienced intermittent timeouts and 5xx error codes. End-users may also experience silent failures during the login process or see an error message when attempting to complete the Auth Challenge CAPTCHA on their login page.\n\nThe errors have subsided at this time, and no action is required from our customer. Our preliminary investigations point towards a network infrastructure-related issue. We are conducting a root cause analysis to understand the underlying reasons for the recent incidents for this service. \n\nWe sincerely apologize for the impact this had on you and your users.","created_at":"2024-10-10T00:00:00.118Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-10T00:00:11.125Z","display_at":"2024-10-09T20:37:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"1vs5f39sq7wn","incident_id":"jv7h49l3g6f9","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-10-09T23:58:58.070Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-09T23:59:14.744Z","display_at":"2024-10-09T19:50:58.000Z","deliver_notifications":false,"tweet_id":null,"id":"fqr0jvslsxc7","incident_id":"jv7h49l3g6f9","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"}]}],"authenticationAffected":false,"shared":false,"duration":2762,"isPrivate":false},{"id":"qm6wk8pnrcml","name":"Elevated Errors in Auth0 Dashboard","created_at":"2024-10-09T13:32:39.000Z","started_at":"2024-10-09T13:32:39.000Z","resolved_at":"2024-10-09T13:50:54.000Z","monitoring_at":null,"status":"postmortem","impact":"major","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/2024-09-30-2024-10-09\\_-\\_Service\\_Disruptions\\_for\\_Auth0\\_Dashboard.pdf](https://cdn.auth0.com/blog/2024-09-30-2024-10-09_-_Service_Disruptions_for_Auth0_Dashboard.pdf)","created_at":"2024-10-11T21:29:08.031Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2024-10-12T00:01:37.444Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"0s4xldpty2xs","incident_id":"qm6wk8pnrcml","custom_tweet":"We published a postmortem on our October 9th incident: https://stspg.io/bl32gbdjfffx","affected_components":null},{"status":"resolved","body":"We have not seen any additional spike in error rates at this time, and our engineering team is continuing to investigate the root cause of the issue. We will provide an analysis within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-10-09T23:53:54.893Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-09T23:55:10.106Z","display_at":"2024-10-09T13:50:54.000Z","deliver_notifications":false,"tweet_id":null,"id":"zr9zbz2g8m04","incident_id":"qm6wk8pnrcml","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"Between 12:54 and 13:17 UTC, we experienced elevated errors in our Manage Dashboard. Impacted users would have experienced error codes when accessing the dashboard. There is no active impact, and no actions are required from our customers. 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A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-09-30T19:51:38.505Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T19:51:38.792Z","updated_at":"2024-09-30T19:51:39.878Z","display_at":"2024-09-30T19:50:00.000Z","deliver_notifications":true,"tweet_id":1840841958086099500,"id":"q9xbwyn18tw9","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Our team is continuing to monitor, however we have not seen any new recurrence of this issue and manage dashboard services for customers are continuing to function as expected.","created_at":"2024-09-30T18:10:17.391Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T18:10:17.687Z","updated_at":"2024-09-30T18:10:18.208Z","display_at":"2024-09-30T18:09:00.000Z","deliver_notifications":true,"tweet_id":1840816452108161500,"id":"hch93bntzs46","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Services have now recovered and our Engineering team is continuing to monitor this issue. 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Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-09-23T18:21:40.257Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-23T18:21:40.765Z","updated_at":"2024-09-23T18:21:41.972Z","display_at":"2024-09-23T18:14:00.000Z","deliver_notifications":true,"tweet_id":1838282602010301000,"id":"c557s456m61p","incident_id":"9gfvw2bm4rds","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"}]}],"authenticationAffected":false,"shared":false,"duration":682,"isPrivate":false}]}}},"Tenant Logs":{"availability":{"uptime":"99.999%+","days":90},"timeline":{}},"CDN":{"availability":{"uptime":"99.999%+","days":90},"timeline":{}},"Other":{"availability":{"uptime":"99.999%+","days":90},"timeline":{}}}},"EU-1":{"Production":{"Authentication":{"availability":{"uptime":"99.97%","days":90},"timeline":{"2024-10-15":{"display":{"critical":false},"details":[{"id":"64fq4s42jjdn","name":"Service Degradation for Facebook Logins","created_at":"2024-10-15T04:40:00.000Z","started_at":"2024-10-15T04:40:00.000Z","resolved_at":"2024-10-15T18:10:00.000Z","monitoring_at":"2024-10-15T17:52:00.000Z","status":"postmortem","impact":"minor","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20241015_Service_Degradation_for_Facebook_Logins.pdf](https://cdn.auth0.com/website/20241015_Service_Degradation_for_Facebook_Logins.pdf)","created_at":"2024-10-25T19:35:44.025Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-25T19:35:44.877Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"g1c8wbds2jlt","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":null},{"status":"resolved","body":"Services have been restored and this issue is resolved. We sincerely apologize for the impact this had on you and your users. Should you have any further concerns, please reach out to our Support team. 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Our Engineering team is watching any remaining deployment efforts and the fix is working as expected where deployed.","created_at":"2024-10-15T17:15:23.141Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-15T17:15:24.290Z","display_at":"2024-10-15T17:14:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"slkknhz3frjs","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bbxyx4hh9y4n","name":"Auth0 US (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"9sw5plxrq0pv","name":"Auth0 UK-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"5tt31sqrr77x","name":"Auth0 CA-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Our deployment efforts are underway to mitigate this issue and we will be gradually rolling out the fix to all affected customer environments over the next few hours. We will post an update here once our mitigation efforts have been completed.","created_at":"2024-10-15T14:18:59.826Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-15T14:19:00.499Z","display_at":"2024-10-15T14:18:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"5lysd8k5bnxy","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bbxyx4hh9y4n","name":"Auth0 US (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"9sw5plxrq0pv","name":"Auth0 UK-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"5tt31sqrr77x","name":"Auth0 CA-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Our Engineering team has identified the code regression which is causing this issue and we are working urgently to address with an updated release. The necessary changes are being reviewed and we will release this fix to impacted customer environments as soon as possible. We will update here in approximately one hour as our mitigation efforts progress.","created_at":"2024-10-15T13:03:24.569Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-15T14:09:45.631Z","display_at":"2024-10-15T13:02:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"skrgl7nxsqy7","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bbxyx4hh9y4n","name":"Auth0 US (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"9sw5plxrq0pv","name":"Auth0 UK-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"5tt31sqrr77x","name":"Auth0 CA-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. We observed a service degradation for Facebook logins. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-10-15T12:40:23.133Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-15T12:40:24.441Z","display_at":"2024-10-15T04:40:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"jj3q7mnnzln7","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"bbxyx4hh9y4n","name":"Auth0 US (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"9sw5plxrq0pv","name":"Auth0 UK-1 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"5tt31sqrr77x","name":"Auth0 CA-1 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"}]}],"authenticationAffected":true,"shared":false,"duration":47520,"isPrivate":false}]},"2024-09-22":{"display":{"critical":true},"details":[{"id":"jw5qhkxbf2wm","name":"Increased Error Rates on Public Cloud EU-1","created_at":"2024-09-22T20:22:00.000Z","started_at":"2024-09-22T20:22:00.000Z","resolved_at":"2024-09-22T21:03:00.000Z","monitoring_at":"2024-09-22T20:48:00.000Z","status":"postmortem","impact":"critical","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20240922_Increased_Error_Rates_in_EU1_Public_Cloud_Environment.pdf](https://cdn.auth0.com/website/20240922_Increased_Error_Rates_in_EU1_Public_Cloud_Environment.pdf)","created_at":"2024-10-02T19:21:07.902Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-02T19:21:08.698Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"nzkplf1g6v9d","incident_id":"jw5qhkxbf2wm","custom_tweet":null,"affected_components":null},{"status":"resolved","body":"Services are restored and functioning as expected in the environment. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-09-22T21:04:27.665Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-22T21:04:27.999Z","updated_at":"2024-09-22T21:04:28.723Z","display_at":"2024-09-22T21:03:00.000Z","deliver_notifications":true,"tweet_id":1837961180905984300,"id":"3fyj9b3fcgpz","incident_id":"jw5qhkxbf2wm","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"},{"code":"yyxjnzy5nwcc","name":"Auth0 Europe (PROD) - Multi-factor Authentication","old_status":"operational","new_status":"operational"},{"code":"vvjb7ht92cj7","name":"Auth0 Europe (PROD) - Management API","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Our Engineering team is continuing to monitor this environment and we'll advise shortly with additional updates.","created_at":"2024-09-22T20:58:54.799Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-22T20:58:55.164Z","updated_at":"2024-09-22T20:58:55.949Z","display_at":"2024-09-22T20:57:00.000Z","deliver_notifications":true,"tweet_id":1837959784907395300,"id":"pcg4dtfl772c","incident_id":"jw5qhkxbf2wm","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"},{"code":"yyxjnzy5nwcc","name":"Auth0 Europe (PROD) - Multi-factor Authentication","old_status":"operational","new_status":"operational"},{"code":"vvjb7ht92cj7","name":"Auth0 Europe (PROD) - Management API","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We applied a fix for the issue and our Engineering team is continuing to monitor the environment. Error rates have subsided now and services are functioning as expected.","created_at":"2024-09-22T20:49:36.730Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-22T20:49:37.161Z","updated_at":"2024-09-22T20:49:37.599Z","display_at":"2024-09-22T20:48:00.000Z","deliver_notifications":true,"tweet_id":1837957444414460200,"id":"npk40x7h8p0f","incident_id":"jw5qhkxbf2wm","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"major_outage","new_status":"operational"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"major_outage","new_status":"operational"},{"code":"vvjb7ht92cj7","name":"Auth0 Europe (PROD) - Management API","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"We have identified the infrastructure issue which was triggering errors in this environment and our mitigation actions are completed. We will confirm here once error rates have fully subsided. Additional updates will follow here in approximately 15 minutes.","created_at":"2024-09-22T20:42:36.923Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-22T20:42:37.258Z","updated_at":"2024-09-22T20:42:38.101Z","display_at":"2024-09-22T20:41:00.000Z","deliver_notifications":true,"tweet_id":1837955683255570700,"id":"db6j2k70dbhd","incident_id":"jw5qhkxbf2wm","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"major_outage","new_status":"major_outage"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"major_outage","new_status":"major_outage"},{"code":"vvjb7ht92cj7","name":"Auth0 Europe (PROD) - Management API","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"Our Engineering team is working now on additional scaling actions to work to mitigate this issue while we further analyze and seek to identify the root cause of this event. Those mitigation actions are underway and we will provide additional updates here in 15 minutes.","created_at":"2024-09-22T20:38:49.102Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-22T20:38:49.427Z","updated_at":"2024-09-22T20:38:49.779Z","display_at":"2024-09-22T20:38:00.000Z","deliver_notifications":true,"tweet_id":1837954727671485000,"id":"5pxdkwy5pwl9","incident_id":"jw5qhkxbf2wm","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"major_outage","new_status":"major_outage"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"major_outage","new_status":"major_outage"},{"code":"vvjb7ht92cj7","name":"Auth0 Europe (PROD) - Management API","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We are continuing to investigate this issue and we have engaged additional resources to review these errors. We will post additional updates here as we progress in 15 minutes.","created_at":"2024-09-22T20:31:08.032Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-22T20:31:08.391Z","updated_at":"2024-09-22T20:31:09.041Z","display_at":"2024-09-22T20:30:00.000Z","deliver_notifications":true,"tweet_id":1837952793879236900,"id":"mvfpgv0xc6xh","incident_id":"jw5qhkxbf2wm","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"major_outage","new_status":"major_outage"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"major_outage","new_status":"major_outage"},{"code":"vvjb7ht92cj7","name":"Auth0 Europe (PROD) - Management API","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We are currently investigating an issue that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-09-22T20:24:33.053Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-22T20:24:33.484Z","updated_at":"2024-09-22T20:24:33.994Z","display_at":"2024-09-22T20:22:00.000Z","deliver_notifications":true,"tweet_id":1837951137582142000,"id":"sh0l8zx0pvfb","incident_id":"jw5qhkxbf2wm","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"operational","new_status":"major_outage"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"major_outage"},{"code":"vvjb7ht92cj7","name":"Auth0 Europe (PROD) - Management API","old_status":"operational","new_status":"major_outage"}]}],"authenticationAffected":true,"shared":false,"duration":1560,"isPrivate":false}]},"2024-09-16":{"display":{"critical":false},"details":[{"id":"pq3z0pk0v994","name":"Increased Error Rates in AU, EU-1 and EU-2 Public Cloud","created_at":"2024-09-16T06:08:00.000Z","started_at":"2024-09-16T06:08:00.000Z","resolved_at":"2024-09-16T07:23:00.000Z","monitoring_at":"2024-09-16T06:40:00.000Z","status":"postmortem","impact":"major","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20240916-Increased_Error_Rates_in_AU_EU_Public_and_Private_Cloud_Environments.pdf](https://cdn.auth0.com/website/20240916-Increased_Error_Rates_in_AU_EU_Public_and_Private_Cloud_Environments.pdf)","created_at":"2024-09-27T21:48:34.628Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-09-27T21:48:35.213Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"y1xljsscntjz","incident_id":"pq3z0pk0v994","custom_tweet":null,"affected_components":null},{"status":"resolved","body":"Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on your and your users.","created_at":"2024-09-16T07:23:58.164Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-16T07:23:58.553Z","updated_at":"2024-09-16T13:55:24.979Z","display_at":"2024-09-16T07:23:00.000Z","deliver_notifications":true,"tweet_id":1835580370424942800,"id":"dl244g1x6rr6","incident_id":"pq3z0pk0v994","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"8ztk0f2q9wgw","name":"Auth0 Australia (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"k1ylsz4k42xt","name":"Auth0 EU-2 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Our network edge provider has implemented a fix, and we are currently monitoring the system.","created_at":"2024-09-16T06:43:34.988Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-16T06:43:35.525Z","updated_at":"2024-09-16T06:43:36.462Z","display_at":"2024-09-16T06:40:00.000Z","deliver_notifications":true,"tweet_id":1835570207647203600,"id":"ddf34y4hvy0p","incident_id":"pq3z0pk0v994","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"8ztk0f2q9wgw","name":"Auth0 Australia (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"k1ylsz4k42xt","name":"Auth0 EU-2 (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We continue investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-09-16T06:33:15.292Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-16T06:33:15.631Z","updated_at":"2024-09-16T06:33:16.522Z","display_at":"2024-09-16T06:31:00.000Z","deliver_notifications":true,"tweet_id":1835567607476535300,"id":"k0tjm5zwx55j","incident_id":"pq3z0pk0v994","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"8ztk0f2q9wgw","name":"Auth0 Australia (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"k1ylsz4k42xt","name":"Auth0 EU-2 (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. 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A root cause analysis (RCA) will be posted here within 14 days. 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A root cause analysis (RCA) will be posted here within 14 days. 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We will provide updates as we gather more information.","created_at":"2024-09-16T06:33:15.292Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-16T06:33:15.631Z","updated_at":"2024-09-16T06:33:16.522Z","display_at":"2024-09-16T06:31:00.000Z","deliver_notifications":true,"tweet_id":1835567607476535300,"id":"k0tjm5zwx55j","incident_id":"pq3z0pk0v994","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"8ztk0f2q9wgw","name":"Auth0 Australia (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"k1ylsz4k42xt","name":"Auth0 EU-2 (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. 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A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-09-22T21:04:27.665Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-22T21:04:27.999Z","updated_at":"2024-09-22T21:04:28.723Z","display_at":"2024-09-22T21:03:00.000Z","deliver_notifications":true,"tweet_id":1837961180905984300,"id":"3fyj9b3fcgpz","incident_id":"jw5qhkxbf2wm","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"},{"code":"yyxjnzy5nwcc","name":"Auth0 Europe (PROD) - Multi-factor Authentication","old_status":"operational","new_status":"operational"},{"code":"vvjb7ht92cj7","name":"Auth0 Europe (PROD) - Management API","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Our Engineering team is continuing to monitor this environment and we'll advise shortly with additional updates.","created_at":"2024-09-22T20:58:54.799Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-22T20:58:55.164Z","updated_at":"2024-09-22T20:58:55.949Z","display_at":"2024-09-22T20:57:00.000Z","deliver_notifications":true,"tweet_id":1837959784907395300,"id":"pcg4dtfl772c","incident_id":"jw5qhkxbf2wm","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"},{"code":"yyxjnzy5nwcc","name":"Auth0 Europe (PROD) - Multi-factor Authentication","old_status":"operational","new_status":"operational"},{"code":"vvjb7ht92cj7","name":"Auth0 Europe (PROD) - Management API","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We applied a fix for the issue and our Engineering team is continuing to monitor the environment. Error rates have subsided now and services are functioning as expected.","created_at":"2024-09-22T20:49:36.730Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-22T20:49:37.161Z","updated_at":"2024-09-22T20:49:37.599Z","display_at":"2024-09-22T20:48:00.000Z","deliver_notifications":true,"tweet_id":1837957444414460200,"id":"npk40x7h8p0f","incident_id":"jw5qhkxbf2wm","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"major_outage","new_status":"operational"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"major_outage","new_status":"operational"},{"code":"vvjb7ht92cj7","name":"Auth0 Europe (PROD) - Management API","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"We have identified the infrastructure issue which was triggering errors in this environment and our mitigation actions are completed. We will confirm here once error rates have fully subsided. Additional updates will follow here in approximately 15 minutes.","created_at":"2024-09-22T20:42:36.923Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-22T20:42:37.258Z","updated_at":"2024-09-22T20:42:38.101Z","display_at":"2024-09-22T20:41:00.000Z","deliver_notifications":true,"tweet_id":1837955683255570700,"id":"db6j2k70dbhd","incident_id":"jw5qhkxbf2wm","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"major_outage","new_status":"major_outage"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"major_outage","new_status":"major_outage"},{"code":"vvjb7ht92cj7","name":"Auth0 Europe (PROD) - Management API","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"Our Engineering team is working now on additional scaling actions to work to mitigate this issue while we further analyze and seek to identify the root cause of this event. 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We will post additional updates here as we progress in 15 minutes.","created_at":"2024-09-22T20:31:08.032Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-22T20:31:08.391Z","updated_at":"2024-09-22T20:31:09.041Z","display_at":"2024-09-22T20:30:00.000Z","deliver_notifications":true,"tweet_id":1837952793879236900,"id":"mvfpgv0xc6xh","incident_id":"jw5qhkxbf2wm","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"major_outage","new_status":"major_outage"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"major_outage","new_status":"major_outage"},{"code":"vvjb7ht92cj7","name":"Auth0 Europe (PROD) - Management API","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We are currently investigating an issue that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. 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A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-09-22T21:04:27.665Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-22T21:04:27.999Z","updated_at":"2024-09-22T21:04:28.723Z","display_at":"2024-09-22T21:03:00.000Z","deliver_notifications":true,"tweet_id":1837961180905984300,"id":"3fyj9b3fcgpz","incident_id":"jw5qhkxbf2wm","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"},{"code":"yyxjnzy5nwcc","name":"Auth0 Europe (PROD) - Multi-factor Authentication","old_status":"operational","new_status":"operational"},{"code":"vvjb7ht92cj7","name":"Auth0 Europe (PROD) - Management API","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Our Engineering team is continuing to monitor this environment and we'll advise shortly with additional updates.","created_at":"2024-09-22T20:58:54.799Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-22T20:58:55.164Z","updated_at":"2024-09-22T20:58:55.949Z","display_at":"2024-09-22T20:57:00.000Z","deliver_notifications":true,"tweet_id":1837959784907395300,"id":"pcg4dtfl772c","incident_id":"jw5qhkxbf2wm","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"},{"code":"yyxjnzy5nwcc","name":"Auth0 Europe (PROD) - Multi-factor Authentication","old_status":"operational","new_status":"operational"},{"code":"vvjb7ht92cj7","name":"Auth0 Europe (PROD) - Management API","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We applied a fix for the issue and our Engineering team is continuing to monitor the environment. 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We will confirm here once error rates have fully subsided. Additional updates will follow here in approximately 15 minutes.","created_at":"2024-09-22T20:42:36.923Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-22T20:42:37.258Z","updated_at":"2024-09-22T20:42:38.101Z","display_at":"2024-09-22T20:41:00.000Z","deliver_notifications":true,"tweet_id":1837955683255570700,"id":"db6j2k70dbhd","incident_id":"jw5qhkxbf2wm","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"major_outage","new_status":"major_outage"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"major_outage","new_status":"major_outage"},{"code":"vvjb7ht92cj7","name":"Auth0 Europe (PROD) - Management API","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"Our Engineering team is working now on additional scaling actions to work to mitigate this issue while we further analyze and seek to identify the root cause of this event. 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We will post additional updates here as we progress in 15 minutes.","created_at":"2024-09-22T20:31:08.032Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-22T20:31:08.391Z","updated_at":"2024-09-22T20:31:09.041Z","display_at":"2024-09-22T20:30:00.000Z","deliver_notifications":true,"tweet_id":1837952793879236900,"id":"mvfpgv0xc6xh","incident_id":"jw5qhkxbf2wm","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"major_outage","new_status":"major_outage"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"major_outage","new_status":"major_outage"},{"code":"vvjb7ht92cj7","name":"Auth0 Europe (PROD) - Management API","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We are currently investigating an issue that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-09-22T20:24:33.053Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-22T20:24:33.484Z","updated_at":"2024-09-22T20:24:33.994Z","display_at":"2024-09-22T20:22:00.000Z","deliver_notifications":true,"tweet_id":1837951137582142000,"id":"sh0l8zx0pvfb","incident_id":"jw5qhkxbf2wm","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"operational","new_status":"major_outage"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"major_outage"},{"code":"vvjb7ht92cj7","name":"Auth0 Europe (PROD) - Management API","old_status":"operational","new_status":"major_outage"}]}],"authenticationAffected":true,"shared":false,"duration":1560,"isPrivate":false}]}}},"Auth0 Dashboard":{"availability":{"uptime":"99.97%","days":90},"timeline":{"2024-10-28":{"display":{"critical":true},"details":[{"id":"wb9sp7xlvvgm","name":"Service Disruption for Manage Dashboard","created_at":"2024-10-28T14:45:00.000Z","started_at":"2024-10-28T14:45:00.000Z","resolved_at":"2024-10-28T14:59:00.000Z","monitoring_at":null,"status":"postmortem","impact":"critical","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20241028_Edge_Provider_Latency_Causing_Service_Disruption.pdf](https://cdn.auth0.com/website/20241028_Edge_Provider_Latency_Causing_Service_Disruption.pdf)","created_at":"2024-11-08T22:07:16.349Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-11-08T22:07:17.311Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"6dzz5dnx6686","incident_id":"wb9sp7xlvvgm","custom_tweet":null,"affected_components":null},{"status":"resolved","body":"Services are restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-10-28T17:02:26.982Z","wants_twitter_update":true,"twitter_updated_at":"2024-10-28T17:02:27.910Z","updated_at":"2024-10-28T17:02:28.732Z","display_at":"2024-10-28T14:59:00.000Z","deliver_notifications":true,"tweet_id":1850946242257568000,"id":"1ht31cb3tztr","incident_id":"wb9sp7xlvvgm","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"Our Engineering team has identified an issue which impacted our services for Manage Dashboard from approximately 14:45 to 14:59 UTC on October 28. Services are now restored and functioning as expected.","created_at":"2024-10-28T17:00:53.477Z","wants_twitter_update":true,"twitter_updated_at":"2024-10-28T17:00:58.543Z","updated_at":"2024-10-28T17:00:58.545Z","display_at":"2024-10-28T14:45:00.000Z","deliver_notifications":true,"tweet_id":1850945866720559000,"id":"z388k4kvy1h3","incident_id":"wb9sp7xlvvgm","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"}]}],"authenticationAffected":false,"shared":false,"duration":840,"isPrivate":false}]},"2024-10-09":{"display":{"critical":false},"details":[{"id":"jv7h49l3g6f9","name":"Elevated Errors in Auth0 Dashboard","created_at":"2024-10-09T19:50:58.000Z","started_at":"2024-10-09T19:50:58.000Z","resolved_at":"2024-10-09T20:37:00.000Z","monitoring_at":null,"status":"postmortem","impact":"major","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/2024-09-30-2024-10-09\\_-\\_Service\\_Disruptions\\_for\\_Auth0\\_Dashboard.pdf](https://cdn.auth0.com/blog/2024-09-30-2024-10-09_-_Service_Disruptions_for_Auth0_Dashboard.pdf)","created_at":"2024-10-11T21:29:15.506Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2024-10-12T00:00:50.650Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"1g5lfxzptjyy","incident_id":"jv7h49l3g6f9","custom_tweet":"We published a postmortem on our October 9th incident: https://stspg.io/lkdwyknh246s","affected_components":null},{"status":"resolved","body":"Between 19:30 and 19:50 UTC, our Engineering teams saw a burst of errors impacting the Manage Dashboard. During the impact window, the affected users may have experienced intermittent timeouts and 5xx error codes. End-users may also experience silent failures during the login process or see an error message when attempting to complete the Auth Challenge CAPTCHA on their login page.\n\nThe errors have subsided at this time, and no action is required from our customer. Our preliminary investigations point towards a network infrastructure-related issue. We are conducting a root cause analysis to understand the underlying reasons for the recent incidents for this service. \n\nWe sincerely apologize for the impact this had on you and your users.","created_at":"2024-10-10T00:00:00.118Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-10T00:00:11.125Z","display_at":"2024-10-09T20:37:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"1vs5f39sq7wn","incident_id":"jv7h49l3g6f9","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. 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We will provide an analysis within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-10-09T23:53:54.893Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-09T23:55:10.106Z","display_at":"2024-10-09T13:50:54.000Z","deliver_notifications":false,"tweet_id":null,"id":"zr9zbz2g8m04","incident_id":"qm6wk8pnrcml","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"Between 12:54 and 13:17 UTC, we experienced elevated errors in our Manage Dashboard. 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A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-09-30T19:51:38.505Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T19:51:38.792Z","updated_at":"2024-09-30T19:51:39.878Z","display_at":"2024-09-30T19:50:00.000Z","deliver_notifications":true,"tweet_id":1840841958086099500,"id":"q9xbwyn18tw9","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Our team is continuing to monitor, however we have not seen any new recurrence of this issue and manage dashboard services for customers are continuing to function as expected.","created_at":"2024-09-30T18:10:17.391Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T18:10:17.687Z","updated_at":"2024-09-30T18:10:18.208Z","display_at":"2024-09-30T18:09:00.000Z","deliver_notifications":true,"tweet_id":1840816452108161500,"id":"hch93bntzs46","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Services have now recovered and our Engineering team is continuing to monitor this issue. Manage dashboard is now functioning as expected.","created_at":"2024-09-30T16:35:19.245Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T16:35:19.914Z","updated_at":"2024-09-30T16:35:21.094Z","display_at":"2024-09-30T16:33:00.000Z","deliver_notifications":true,"tweet_id":1840792553857438200,"id":"q2dy21pc39mp","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"Our Engineering team has identified the errors which were causing issues on our manage dashboard service. We will post additional updates here shortly.","created_at":"2024-09-30T16:33:18.034Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T16:33:18.342Z","updated_at":"2024-09-30T16:33:19.342Z","display_at":"2024-09-30T16:32:00.000Z","deliver_notifications":true,"tweet_id":1840792043968438500,"id":"zl30fw09x87k","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. 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We are resolving this incident, and no actions are required from our customers.","created_at":"2024-09-23T18:42:22.416Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-09-23T18:42:34.861Z","display_at":"2024-09-23T18:25:22.000Z","deliver_notifications":false,"tweet_id":null,"id":"00yndmhsxh41","incident_id":"9gfvw2bm4rds","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We have thoroughly investigated the service interruption encountered in this event and determined that a broad regression was not applicable. 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The necessary changes are being reviewed and we will release this fix to impacted customer environments as soon as possible. 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We observed a service degradation for Facebook logins. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-10-15T12:40:23.133Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-15T12:40:24.441Z","display_at":"2024-10-15T04:40:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"jj3q7mnnzln7","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"bbxyx4hh9y4n","name":"Auth0 US (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"9sw5plxrq0pv","name":"Auth0 UK-1 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"5tt31sqrr77x","name":"Auth0 CA-1 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"}]}],"authenticationAffected":true,"shared":false,"duration":47520,"isPrivate":false}]},"2024-09-16":{"display":{"critical":false},"details":[{"id":"pq3z0pk0v994","name":"Increased Error Rates in AU, EU-1 and EU-2 Public Cloud","created_at":"2024-09-16T06:08:00.000Z","started_at":"2024-09-16T06:08:00.000Z","resolved_at":"2024-09-16T07:23:00.000Z","monitoring_at":"2024-09-16T06:40:00.000Z","status":"postmortem","impact":"major","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20240916-Increased_Error_Rates_in_AU_EU_Public_and_Private_Cloud_Environments.pdf](https://cdn.auth0.com/website/20240916-Increased_Error_Rates_in_AU_EU_Public_and_Private_Cloud_Environments.pdf)","created_at":"2024-09-27T21:48:34.628Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-09-27T21:48:35.213Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"y1xljsscntjz","incident_id":"pq3z0pk0v994","custom_tweet":null,"affected_components":null},{"status":"resolved","body":"Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on your and your users.","created_at":"2024-09-16T07:23:58.164Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-16T07:23:58.553Z","updated_at":"2024-09-16T13:55:24.979Z","display_at":"2024-09-16T07:23:00.000Z","deliver_notifications":true,"tweet_id":1835580370424942800,"id":"dl244g1x6rr6","incident_id":"pq3z0pk0v994","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"8ztk0f2q9wgw","name":"Auth0 Australia (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"k1ylsz4k42xt","name":"Auth0 EU-2 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Our network edge provider has implemented a fix, and we are currently monitoring the system.","created_at":"2024-09-16T06:43:34.988Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-16T06:43:35.525Z","updated_at":"2024-09-16T06:43:36.462Z","display_at":"2024-09-16T06:40:00.000Z","deliver_notifications":true,"tweet_id":1835570207647203600,"id":"ddf34y4hvy0p","incident_id":"pq3z0pk0v994","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"8ztk0f2q9wgw","name":"Auth0 Australia (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"k1ylsz4k42xt","name":"Auth0 EU-2 (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We continue investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-09-16T06:33:15.292Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-16T06:33:15.631Z","updated_at":"2024-09-16T06:33:16.522Z","display_at":"2024-09-16T06:31:00.000Z","deliver_notifications":true,"tweet_id":1835567607476535300,"id":"k0tjm5zwx55j","incident_id":"pq3z0pk0v994","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"8ztk0f2q9wgw","name":"Auth0 Australia (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"k1ylsz4k42xt","name":"Auth0 EU-2 (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-09-16T06:22:09.517Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-16T06:22:10.099Z","updated_at":"2024-09-16T06:22:10.859Z","display_at":"2024-09-16T06:08:00.000Z","deliver_notifications":true,"tweet_id":1835564816079134700,"id":"fcn7b49hc30c","incident_id":"pq3z0pk0v994","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"operational","new_status":"partial_outage"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"partial_outage"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"operational","new_status":"partial_outage"},{"code":"8ztk0f2q9wgw","name":"Auth0 Australia (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"partial_outage"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"operational","new_status":"partial_outage"},{"code":"k1ylsz4k42xt","name":"Auth0 EU-2 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"partial_outage"}]}],"authenticationAffected":true,"shared":false,"duration":1920,"isPrivate":false}]}}},"Machine to Machine":{"availability":{"uptime":"99.999%+","days":90},"timeline":{"2024-09-16":{"display":{"critical":false},"details":[{"id":"pq3z0pk0v994","name":"Increased Error Rates in AU, EU-1 and EU-2 Public Cloud","created_at":"2024-09-16T06:08:00.000Z","started_at":"2024-09-16T06:08:00.000Z","resolved_at":"2024-09-16T07:23:00.000Z","monitoring_at":"2024-09-16T06:40:00.000Z","status":"postmortem","impact":"major","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20240916-Increased_Error_Rates_in_AU_EU_Public_and_Private_Cloud_Environments.pdf](https://cdn.auth0.com/website/20240916-Increased_Error_Rates_in_AU_EU_Public_and_Private_Cloud_Environments.pdf)","created_at":"2024-09-27T21:48:34.628Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-09-27T21:48:35.213Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"y1xljsscntjz","incident_id":"pq3z0pk0v994","custom_tweet":null,"affected_components":null},{"status":"resolved","body":"Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on your and your users.","created_at":"2024-09-16T07:23:58.164Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-16T07:23:58.553Z","updated_at":"2024-09-16T13:55:24.979Z","display_at":"2024-09-16T07:23:00.000Z","deliver_notifications":true,"tweet_id":1835580370424942800,"id":"dl244g1x6rr6","incident_id":"pq3z0pk0v994","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"8ztk0f2q9wgw","name":"Auth0 Australia (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"k1ylsz4k42xt","name":"Auth0 EU-2 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Our network edge provider has implemented a fix, and we are currently monitoring the system.","created_at":"2024-09-16T06:43:34.988Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-16T06:43:35.525Z","updated_at":"2024-09-16T06:43:36.462Z","display_at":"2024-09-16T06:40:00.000Z","deliver_notifications":true,"tweet_id":1835570207647203600,"id":"ddf34y4hvy0p","incident_id":"pq3z0pk0v994","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"8ztk0f2q9wgw","name":"Auth0 Australia (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"k1ylsz4k42xt","name":"Auth0 EU-2 (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We continue investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-09-16T06:33:15.292Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-16T06:33:15.631Z","updated_at":"2024-09-16T06:33:16.522Z","display_at":"2024-09-16T06:31:00.000Z","deliver_notifications":true,"tweet_id":1835567607476535300,"id":"k0tjm5zwx55j","incident_id":"pq3z0pk0v994","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"8ztk0f2q9wgw","name":"Auth0 Australia (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"k1ylsz4k42xt","name":"Auth0 EU-2 (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. 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We will provide updates as we gather more information.","created_at":"2024-09-16T06:22:09.517Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-16T06:22:10.099Z","updated_at":"2024-09-16T06:22:10.859Z","display_at":"2024-09-16T06:08:00.000Z","deliver_notifications":true,"tweet_id":1835564816079134700,"id":"fcn7b49hc30c","incident_id":"pq3z0pk0v994","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"operational","new_status":"partial_outage"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"partial_outage"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"operational","new_status":"partial_outage"},{"code":"8ztk0f2q9wgw","name":"Auth0 Australia (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"partial_outage"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"operational","new_status":"partial_outage"},{"code":"k1ylsz4k42xt","name":"Auth0 EU-2 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"partial_outage"}]}],"authenticationAffected":true,"shared":false,"duration":1920,"isPrivate":false}]}}},"Multifactor Authentication":{"availability":{"uptime":"99.999%+","days":90},"timeline":{}},"Management API":{"availability":{"uptime":"99.999%+","days":90},"timeline":{}},"Auth0 Dashboard":{"availability":{"uptime":"99.97%","days":90},"timeline":{"2024-10-28":{"display":{"critical":true},"details":[{"id":"wb9sp7xlvvgm","name":"Service Disruption for Manage Dashboard","created_at":"2024-10-28T14:45:00.000Z","started_at":"2024-10-28T14:45:00.000Z","resolved_at":"2024-10-28T14:59:00.000Z","monitoring_at":null,"status":"postmortem","impact":"critical","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20241028_Edge_Provider_Latency_Causing_Service_Disruption.pdf](https://cdn.auth0.com/website/20241028_Edge_Provider_Latency_Causing_Service_Disruption.pdf)","created_at":"2024-11-08T22:07:16.349Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-11-08T22:07:17.311Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"6dzz5dnx6686","incident_id":"wb9sp7xlvvgm","custom_tweet":null,"affected_components":null},{"status":"resolved","body":"Services are restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-10-28T17:02:26.982Z","wants_twitter_update":true,"twitter_updated_at":"2024-10-28T17:02:27.910Z","updated_at":"2024-10-28T17:02:28.732Z","display_at":"2024-10-28T14:59:00.000Z","deliver_notifications":true,"tweet_id":1850946242257568000,"id":"1ht31cb3tztr","incident_id":"wb9sp7xlvvgm","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"Our Engineering team has identified an issue which impacted our services for Manage Dashboard from approximately 14:45 to 14:59 UTC on October 28. Services are now restored and functioning as expected.","created_at":"2024-10-28T17:00:53.477Z","wants_twitter_update":true,"twitter_updated_at":"2024-10-28T17:00:58.543Z","updated_at":"2024-10-28T17:00:58.545Z","display_at":"2024-10-28T14:45:00.000Z","deliver_notifications":true,"tweet_id":1850945866720559000,"id":"z388k4kvy1h3","incident_id":"wb9sp7xlvvgm","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"}]}],"authenticationAffected":false,"shared":false,"duration":840,"isPrivate":false}]},"2024-10-09":{"display":{"critical":false},"details":[{"id":"jv7h49l3g6f9","name":"Elevated Errors in Auth0 Dashboard","created_at":"2024-10-09T19:50:58.000Z","started_at":"2024-10-09T19:50:58.000Z","resolved_at":"2024-10-09T20:37:00.000Z","monitoring_at":null,"status":"postmortem","impact":"major","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/2024-09-30-2024-10-09\\_-\\_Service\\_Disruptions\\_for\\_Auth0\\_Dashboard.pdf](https://cdn.auth0.com/blog/2024-09-30-2024-10-09_-_Service_Disruptions_for_Auth0_Dashboard.pdf)","created_at":"2024-10-11T21:29:15.506Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2024-10-12T00:00:50.650Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"1g5lfxzptjyy","incident_id":"jv7h49l3g6f9","custom_tweet":"We published a postmortem on our October 9th incident: https://stspg.io/lkdwyknh246s","affected_components":null},{"status":"resolved","body":"Between 19:30 and 19:50 UTC, our Engineering teams saw a burst of errors impacting the Manage Dashboard. During the impact window, the affected users may have experienced intermittent timeouts and 5xx error codes. End-users may also experience silent failures during the login process or see an error message when attempting to complete the Auth Challenge CAPTCHA on their login page.\n\nThe errors have subsided at this time, and no action is required from our customer. Our preliminary investigations point towards a network infrastructure-related issue. We are conducting a root cause analysis to understand the underlying reasons for the recent incidents for this service. \n\nWe sincerely apologize for the impact this had on you and your users.","created_at":"2024-10-10T00:00:00.118Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-10T00:00:11.125Z","display_at":"2024-10-09T20:37:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"1vs5f39sq7wn","incident_id":"jv7h49l3g6f9","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-10-09T23:58:58.070Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-09T23:59:14.744Z","display_at":"2024-10-09T19:50:58.000Z","deliver_notifications":false,"tweet_id":null,"id":"fqr0jvslsxc7","incident_id":"jv7h49l3g6f9","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"}]}],"authenticationAffected":false,"shared":false,"duration":2762,"isPrivate":false},{"id":"qm6wk8pnrcml","name":"Elevated Errors in Auth0 Dashboard","created_at":"2024-10-09T13:32:39.000Z","started_at":"2024-10-09T13:32:39.000Z","resolved_at":"2024-10-09T13:50:54.000Z","monitoring_at":null,"status":"postmortem","impact":"major","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/2024-09-30-2024-10-09\\_-\\_Service\\_Disruptions\\_for\\_Auth0\\_Dashboard.pdf](https://cdn.auth0.com/blog/2024-09-30-2024-10-09_-_Service_Disruptions_for_Auth0_Dashboard.pdf)","created_at":"2024-10-11T21:29:08.031Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2024-10-12T00:01:37.444Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"0s4xldpty2xs","incident_id":"qm6wk8pnrcml","custom_tweet":"We published a postmortem on our October 9th incident: https://stspg.io/bl32gbdjfffx","affected_components":null},{"status":"resolved","body":"We have not seen any additional spike in error rates at this time, and our engineering team is continuing to investigate the root cause of the issue. We will provide an analysis within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-10-09T23:53:54.893Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-09T23:55:10.106Z","display_at":"2024-10-09T13:50:54.000Z","deliver_notifications":false,"tweet_id":null,"id":"zr9zbz2g8m04","incident_id":"qm6wk8pnrcml","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"Between 12:54 and 13:17 UTC, we experienced elevated errors in our Manage Dashboard. Impacted users would have experienced error codes when accessing the dashboard. There is no active impact, and no actions are required from our customers. Our Engineering team is continuing to monitor this issue.","created_at":"2024-10-09T23:52:39.208Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-09T23:53:32.134Z","display_at":"2024-10-09T13:32:39.000Z","deliver_notifications":false,"tweet_id":null,"id":"ydkjnzbtr1g1","incident_id":"qm6wk8pnrcml","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"}]}],"authenticationAffected":false,"shared":false,"duration":1095,"isPrivate":false}]},"2024-09-30":{"display":{"critical":true},"details":[{"id":"dmdzhv9cbx72","name":"Manage Dashboard Issues","created_at":"2024-09-30T16:19:00.000Z","started_at":"2024-09-30T16:19:00.000Z","resolved_at":"2024-09-30T19:50:00.000Z","monitoring_at":"2024-09-30T16:33:00.000Z","status":"postmortem","impact":"critical","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/2024-09-30-2024-10-09\\_-\\_Service\\_Disruptions\\_for\\_Auth0\\_Dashboard.pdf](https://cdn.auth0.com/blog/2024-09-30-2024-10-09_-_Service_Disruptions_for_Auth0_Dashboard.pdf)","created_at":"2024-10-11T21:28:51.722Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2024-10-12T00:01:16.123Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"7v3whzjzb7zr","incident_id":"dmdzhv9cbx72","custom_tweet":"We published a postmortem on our September 30th incident: https://stspg.io/sf3f60v6lzq4","affected_components":null},{"status":"resolved","body":"Services have been restored and are functioning as expected. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-09-30T19:51:38.505Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T19:51:38.792Z","updated_at":"2024-09-30T19:51:39.878Z","display_at":"2024-09-30T19:50:00.000Z","deliver_notifications":true,"tweet_id":1840841958086099500,"id":"q9xbwyn18tw9","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Our team is continuing to monitor, however we have not seen any new recurrence of this issue and manage dashboard services for customers are continuing to function as expected.","created_at":"2024-09-30T18:10:17.391Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T18:10:17.687Z","updated_at":"2024-09-30T18:10:18.208Z","display_at":"2024-09-30T18:09:00.000Z","deliver_notifications":true,"tweet_id":1840816452108161500,"id":"hch93bntzs46","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Services have now recovered and our Engineering team is continuing to monitor this issue. 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We will post additional updates here shortly.","created_at":"2024-09-30T16:33:18.034Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T16:33:18.342Z","updated_at":"2024-09-30T16:33:19.342Z","display_at":"2024-09-30T16:32:00.000Z","deliver_notifications":true,"tweet_id":1840792043968438500,"id":"zl30fw09x87k","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-09-30T16:23:10.263Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T16:23:10.820Z","updated_at":"2024-09-30T16:23:11.886Z","display_at":"2024-09-30T16:19:00.000Z","deliver_notifications":true,"tweet_id":1840789495853281300,"id":"hdymmdpck1ll","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"}]}],"authenticationAffected":false,"shared":false,"duration":840,"isPrivate":false}]},"2024-09-23":{"display":{"critical":false},"details":[{"id":"9gfvw2bm4rds","name":"Unexpected Feature Activation","created_at":"2024-09-23T18:14:00.000Z","started_at":"2024-09-23T18:14:00.000Z","resolved_at":"2024-09-23T18:25:22.000Z","monitoring_at":null,"status":"resolved","impact":"none","incident_updates":[{"status":"resolved","body":"We have thoroughly investigated the service interruption encountered in this event and determined that a broad regression was not applicable. We are resolving this incident, and no actions are required from our customers.","created_at":"2024-09-23T18:42:22.416Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-09-23T18:42:34.861Z","display_at":"2024-09-23T18:25:22.000Z","deliver_notifications":false,"tweet_id":null,"id":"00yndmhsxh41","incident_id":"9gfvw2bm4rds","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We have thoroughly investigated the service interruption encountered in this event and determined that a broad regression was not applicable. We are resolving this incident, and no actions are required from our customers.","created_at":"2024-09-23T18:32:12.153Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-09-23T18:32:14.159Z","display_at":"2024-09-23T18:25:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"07x5gbfsdlnn","incident_id":"9gfvw2bm4rds","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-09-23T18:21:40.257Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-23T18:21:40.765Z","updated_at":"2024-09-23T18:21:41.972Z","display_at":"2024-09-23T18:14:00.000Z","deliver_notifications":true,"tweet_id":1838282602010301000,"id":"c557s456m61p","incident_id":"9gfvw2bm4rds","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"}]}],"authenticationAffected":false,"shared":false,"duration":682,"isPrivate":false}]}}},"Tenant Logs":{"availability":{"uptime":"99.999%+","days":90},"timeline":{}},"CDN":{"availability":{"uptime":"99.999%+","days":90},"timeline":{}},"Other":{"availability":{"uptime":"99.999%+","days":90},"timeline":{}}}},"AU":{"Production":{"Authentication":{"availability":{"uptime":"99.999%+","days":90},"timeline":{"2024-10-15":{"display":{"critical":false},"details":[{"id":"64fq4s42jjdn","name":"Service Degradation for Facebook Logins","created_at":"2024-10-15T04:40:00.000Z","started_at":"2024-10-15T04:40:00.000Z","resolved_at":"2024-10-15T18:10:00.000Z","monitoring_at":"2024-10-15T17:52:00.000Z","status":"postmortem","impact":"minor","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20241015_Service_Degradation_for_Facebook_Logins.pdf](https://cdn.auth0.com/website/20241015_Service_Degradation_for_Facebook_Logins.pdf)","created_at":"2024-10-25T19:35:44.025Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-25T19:35:44.877Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"g1c8wbds2jlt","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":null},{"status":"resolved","body":"Services have been restored and this issue is resolved. We sincerely apologize for the impact this had on you and your users. Should you have any further concerns, please reach out to our Support team. A root-cause analysis report (RCA) will be posted here within 14 days.","created_at":"2024-10-15T18:11:10.718Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-16T02:10:08.071Z","display_at":"2024-10-15T18:10:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"85y7wcqq3hg0","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"bbxyx4hh9y4n","name":"Auth0 US (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"9sw5plxrq0pv","name":"Auth0 UK-1 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"5tt31sqrr77x","name":"Auth0 CA-1 (PROD) - User Authentication","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Our Engineering team is now monitoring this issue post mitigation and the fix applied is working as expected.","created_at":"2024-10-15T17:53:15.856Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-15T17:53:16.944Z","display_at":"2024-10-15T17:52:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"51wn0ch57zr3","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"degraded_performance","new_status":"operational"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"degraded_performance","new_status":"operational"},{"code":"bbxyx4hh9y4n","name":"Auth0 US (PROD) - User Authentication","old_status":"degraded_performance","new_status":"operational"},{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"operational"},{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"operational"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"operational"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"operational"},{"code":"9sw5plxrq0pv","name":"Auth0 UK-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"operational"},{"code":"5tt31sqrr77x","name":"Auth0 CA-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"Our deployment efforts are continuing to progress with the fix for this issue working as expected for the vast majority of our customer base. Our Engineering team is watching any remaining deployment efforts and the fix is working as expected where deployed.","created_at":"2024-10-15T17:15:23.141Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-15T17:15:24.290Z","display_at":"2024-10-15T17:14:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"slkknhz3frjs","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bbxyx4hh9y4n","name":"Auth0 US (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"9sw5plxrq0pv","name":"Auth0 UK-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"5tt31sqrr77x","name":"Auth0 CA-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Our deployment efforts are underway to mitigate this issue and we will be gradually rolling out the fix to all affected customer environments over the next few hours. We will post an update here once our mitigation efforts have been completed.","created_at":"2024-10-15T14:18:59.826Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-15T14:19:00.499Z","display_at":"2024-10-15T14:18:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"5lysd8k5bnxy","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bbxyx4hh9y4n","name":"Auth0 US (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"9sw5plxrq0pv","name":"Auth0 UK-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"5tt31sqrr77x","name":"Auth0 CA-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Our Engineering team has identified the code regression which is causing this issue and we are working urgently to address with an updated release. The necessary changes are being reviewed and we will release this fix to impacted customer environments as soon as possible. We will update here in approximately one hour as our mitigation efforts progress.","created_at":"2024-10-15T13:03:24.569Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-15T14:09:45.631Z","display_at":"2024-10-15T13:02:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"skrgl7nxsqy7","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bbxyx4hh9y4n","name":"Auth0 US (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"9sw5plxrq0pv","name":"Auth0 UK-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"5tt31sqrr77x","name":"Auth0 CA-1 (PROD) - User Authentication","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. We observed a service degradation for Facebook logins. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-10-15T12:40:23.133Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-15T12:40:24.441Z","display_at":"2024-10-15T04:40:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"jj3q7mnnzln7","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"bbxyx4hh9y4n","name":"Auth0 US (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"9sw5plxrq0pv","name":"Auth0 UK-1 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"5tt31sqrr77x","name":"Auth0 CA-1 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"}]}],"authenticationAffected":true,"shared":false,"duration":47520,"isPrivate":false}]},"2024-09-16":{"display":{"critical":false},"details":[{"id":"pq3z0pk0v994","name":"Increased Error Rates in AU, EU-1 and EU-2 Public Cloud","created_at":"2024-09-16T06:08:00.000Z","started_at":"2024-09-16T06:08:00.000Z","resolved_at":"2024-09-16T07:23:00.000Z","monitoring_at":"2024-09-16T06:40:00.000Z","status":"postmortem","impact":"major","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20240916-Increased_Error_Rates_in_AU_EU_Public_and_Private_Cloud_Environments.pdf](https://cdn.auth0.com/website/20240916-Increased_Error_Rates_in_AU_EU_Public_and_Private_Cloud_Environments.pdf)","created_at":"2024-09-27T21:48:34.628Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-09-27T21:48:35.213Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"y1xljsscntjz","incident_id":"pq3z0pk0v994","custom_tweet":null,"affected_components":null},{"status":"resolved","body":"Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on your and your users.","created_at":"2024-09-16T07:23:58.164Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-16T07:23:58.553Z","updated_at":"2024-09-16T13:55:24.979Z","display_at":"2024-09-16T07:23:00.000Z","deliver_notifications":true,"tweet_id":1835580370424942800,"id":"dl244g1x6rr6","incident_id":"pq3z0pk0v994","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"8ztk0f2q9wgw","name":"Auth0 Australia (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"k1ylsz4k42xt","name":"Auth0 EU-2 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Our network edge provider has implemented a fix, and we are currently monitoring the system.","created_at":"2024-09-16T06:43:34.988Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-16T06:43:35.525Z","updated_at":"2024-09-16T06:43:36.462Z","display_at":"2024-09-16T06:40:00.000Z","deliver_notifications":true,"tweet_id":1835570207647203600,"id":"ddf34y4hvy0p","incident_id":"pq3z0pk0v994","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"8ztk0f2q9wgw","name":"Auth0 Australia (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"k1ylsz4k42xt","name":"Auth0 EU-2 (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We continue investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-09-16T06:33:15.292Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-16T06:33:15.631Z","updated_at":"2024-09-16T06:33:16.522Z","display_at":"2024-09-16T06:31:00.000Z","deliver_notifications":true,"tweet_id":1835567607476535300,"id":"k0tjm5zwx55j","incident_id":"pq3z0pk0v994","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"8ztk0f2q9wgw","name":"Auth0 Australia (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"k1ylsz4k42xt","name":"Auth0 EU-2 (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-09-16T06:22:09.517Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-16T06:22:10.099Z","updated_at":"2024-09-16T06:22:10.859Z","display_at":"2024-09-16T06:08:00.000Z","deliver_notifications":true,"tweet_id":1835564816079134700,"id":"fcn7b49hc30c","incident_id":"pq3z0pk0v994","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"operational","new_status":"partial_outage"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"partial_outage"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"operational","new_status":"partial_outage"},{"code":"8ztk0f2q9wgw","name":"Auth0 Australia (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"partial_outage"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"operational","new_status":"partial_outage"},{"code":"k1ylsz4k42xt","name":"Auth0 EU-2 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"partial_outage"}]}],"authenticationAffected":true,"shared":false,"duration":1920,"isPrivate":false}]},"2024-08-30":{"display":{"critical":false},"details":[{"id":"8fchd4vnbpjq","name":"We have detected an issue in AU Public Cloud Environment","created_at":"2024-08-30T07:59:00.000Z","started_at":"2024-08-30T07:59:00.000Z","resolved_at":"2024-08-30T09:06:00.000Z","monitoring_at":"2024-08-30T08:50:00.000Z","status":"postmortem","impact":"major","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20240830-Elevated Error Rates in the AU Public Cloud Environment.pdf](https://cdn.auth0.com/website/20240830-ElevatedErrorRatesintheAUPublicCloudEnvironment.pdf)","created_at":"2024-09-11T20:13:40.714Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-09-12T14:44:09.059Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"9v229tsb60yg","incident_id":"8fchd4vnbpjq","custom_tweet":null,"affected_components":null},{"status":"resolved","body":"Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-08-30T09:13:42.397Z","wants_twitter_update":true,"twitter_updated_at":"2024-08-30T09:13:42.815Z","updated_at":"2024-08-30T09:13:44.308Z","display_at":"2024-08-30T09:06:00.000Z","deliver_notifications":true,"tweet_id":1829447392971669800,"id":"f3qj7vkksx47","incident_id":"8fchd4vnbpjq","custom_tweet":null,"affected_components":[{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"8ztk0f2q9wgw","name":"Auth0 Australia (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We applied a fix for the issue and are monitoring the system.","created_at":"2024-08-30T08:58:57.009Z","wants_twitter_update":true,"twitter_updated_at":"2024-08-30T08:58:57.392Z","updated_at":"2024-08-30T08:58:57.936Z","display_at":"2024-08-30T08:50:00.000Z","deliver_notifications":true,"tweet_id":1829443679481979100,"id":"1hxfbnqcjhd1","incident_id":"8fchd4vnbpjq","custom_tweet":null,"affected_components":[{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"8ztk0f2q9wgw","name":"Auth0 Australia (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-08-30T08:43:17.464Z","wants_twitter_update":true,"twitter_updated_at":"2024-08-30T08:43:17.990Z","updated_at":"2024-08-30T09:14:47.015Z","display_at":"2024-08-30T07:59:00.000Z","deliver_notifications":true,"tweet_id":1829439739012739300,"id":"09j7q42wrnrn","incident_id":"8fchd4vnbpjq","custom_tweet":null,"affected_components":[{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"operational","new_status":"partial_outage"},{"code":"8ztk0f2q9wgw","name":"Auth0 Australia (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"partial_outage"}]}],"authenticationAffected":true,"shared":false,"duration":3060,"isPrivate":false}]},"2024-08-27":{"display":{"critical":false},"details":[{"id":"ncm8ggwgdd7m","name":"We have detected an issue in AU Public Cloud Environment","created_at":"2024-08-27T21:43:00.000Z","started_at":"2024-08-27T21:43:00.000Z","resolved_at":"2024-08-27T23:14:00.000Z","monitoring_at":null,"status":"postmortem","impact":"major","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20240827-Elevated_Error_Rates_in_the_AU_Public_Cloud_Environment.pdf](https://cdn.auth0.com/website/20240827-Elevated_Error_Rates_in_the_AU_Public_Cloud_Environment.pdf)","created_at":"2024-09-10T23:25:15.212Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-09-10T23:25:16.812Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"274cgn5frjbv","incident_id":"ncm8ggwgdd7m","custom_tweet":null,"affected_components":null},{"status":"resolved","body":"Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-08-27T23:31:50.973Z","wants_twitter_update":true,"twitter_updated_at":"2024-08-27T23:31:51.402Z","updated_at":"2024-08-27T23:31:52.125Z","display_at":"2024-08-27T23:14:00.000Z","deliver_notifications":true,"tweet_id":1828576188266356700,"id":"ql898f1tx64d","incident_id":"ncm8ggwgdd7m","custom_tweet":null,"affected_components":[{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"8ztk0f2q9wgw","name":"Auth0 Australia (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. 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A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on your and your users.","created_at":"2024-09-16T07:23:58.164Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-16T07:23:58.553Z","updated_at":"2024-09-16T13:55:24.979Z","display_at":"2024-09-16T07:23:00.000Z","deliver_notifications":true,"tweet_id":1835580370424942800,"id":"dl244g1x6rr6","incident_id":"pq3z0pk0v994","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"8ztk0f2q9wgw","name":"Auth0 Australia (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"k1ylsz4k42xt","name":"Auth0 EU-2 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Our network edge provider has implemented a fix, and we are currently monitoring the system.","created_at":"2024-09-16T06:43:34.988Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-16T06:43:35.525Z","updated_at":"2024-09-16T06:43:36.462Z","display_at":"2024-09-16T06:40:00.000Z","deliver_notifications":true,"tweet_id":1835570207647203600,"id":"ddf34y4hvy0p","incident_id":"pq3z0pk0v994","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"8ztk0f2q9wgw","name":"Auth0 Australia (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"k1ylsz4k42xt","name":"Auth0 EU-2 (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We continue investigating an incident that impacted our services. 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We will provide updates as we gather more information.","created_at":"2024-09-16T06:33:15.292Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-16T06:33:15.631Z","updated_at":"2024-09-16T06:33:16.522Z","display_at":"2024-09-16T06:31:00.000Z","deliver_notifications":true,"tweet_id":1835567607476535300,"id":"k0tjm5zwx55j","incident_id":"pq3z0pk0v994","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"v1pgd3tywjhd","name":"Auth0 Europe (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"8ztk0f2q9wgw","name":"Auth0 Australia (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"partial_outage","new_status":"partial_outage"},{"code":"k1ylsz4k42xt","name":"Auth0 EU-2 (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. 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A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-08-30T09:13:42.397Z","wants_twitter_update":true,"twitter_updated_at":"2024-08-30T09:13:42.815Z","updated_at":"2024-08-30T09:13:44.308Z","display_at":"2024-08-30T09:06:00.000Z","deliver_notifications":true,"tweet_id":1829447392971669800,"id":"f3qj7vkksx47","incident_id":"8fchd4vnbpjq","custom_tweet":null,"affected_components":[{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"operational","new_status":"operational"},{"code":"8ztk0f2q9wgw","name":"Auth0 Australia (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We applied a fix for the issue and are monitoring the system.","created_at":"2024-08-30T08:58:57.009Z","wants_twitter_update":true,"twitter_updated_at":"2024-08-30T08:58:57.392Z","updated_at":"2024-08-30T08:58:57.936Z","display_at":"2024-08-30T08:50:00.000Z","deliver_notifications":true,"tweet_id":1829443679481979100,"id":"1hxfbnqcjhd1","incident_id":"8fchd4vnbpjq","custom_tweet":null,"affected_components":[{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"8ztk0f2q9wgw","name":"Auth0 Australia (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. 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We will provide updates as we gather more information.","created_at":"2024-08-30T08:43:17.464Z","wants_twitter_update":true,"twitter_updated_at":"2024-08-30T08:43:17.990Z","updated_at":"2024-08-30T09:14:47.015Z","display_at":"2024-08-30T07:59:00.000Z","deliver_notifications":true,"tweet_id":1829439739012739300,"id":"09j7q42wrnrn","incident_id":"8fchd4vnbpjq","custom_tweet":null,"affected_components":[{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"operational","new_status":"partial_outage"},{"code":"8ztk0f2q9wgw","name":"Auth0 Australia (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"partial_outage"}]}],"authenticationAffected":true,"shared":false,"duration":3060,"isPrivate":false}]},"2024-08-27":{"display":{"critical":false},"details":[{"id":"ncm8ggwgdd7m","name":"We have detected an issue in AU Public Cloud Environment","created_at":"2024-08-27T21:43:00.000Z","started_at":"2024-08-27T21:43:00.000Z","resolved_at":"2024-08-27T23:14:00.000Z","monitoring_at":null,"status":"postmortem","impact":"major","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20240827-Elevated_Error_Rates_in_the_AU_Public_Cloud_Environment.pdf](https://cdn.auth0.com/website/20240827-Elevated_Error_Rates_in_the_AU_Public_Cloud_Environment.pdf)","created_at":"2024-09-10T23:25:15.212Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-09-10T23:25:16.812Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"274cgn5frjbv","incident_id":"ncm8ggwgdd7m","custom_tweet":null,"affected_components":null},{"status":"resolved","body":"Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-08-27T23:31:50.973Z","wants_twitter_update":true,"twitter_updated_at":"2024-08-27T23:31:51.402Z","updated_at":"2024-08-27T23:31:52.125Z","display_at":"2024-08-27T23:14:00.000Z","deliver_notifications":true,"tweet_id":1828576188266356700,"id":"ql898f1tx64d","incident_id":"ncm8ggwgdd7m","custom_tweet":null,"affected_components":[{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"8ztk0f2q9wgw","name":"Auth0 Australia (PROD) - Machine to Machine Authentication","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-08-27T23:03:38.082Z","wants_twitter_update":true,"twitter_updated_at":"2024-08-27T23:03:38.486Z","updated_at":"2024-08-27T23:54:43.129Z","display_at":"2024-08-27T23:04:00.000Z","deliver_notifications":true,"tweet_id":1828569087712317700,"id":"zc8g3s51zjyn","incident_id":"ncm8ggwgdd7m","custom_tweet":null,"affected_components":[{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"operational","new_status":"partial_outage"},{"code":"8ztk0f2q9wgw","name":"Auth0 Australia (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"partial_outage"}]}],"authenticationAffected":true,"shared":false,"duration":5460,"isPrivate":false}]}}},"Multifactor Authentication":{"availability":{"uptime":"99.999%+","days":90},"timeline":{}},"Management API":{"availability":{"uptime":"99.999%+","days":90},"timeline":{}},"Auth0 Dashboard":{"availability":{"uptime":"99.97%","days":90},"timeline":{"2024-10-28":{"display":{"critical":true},"details":[{"id":"wb9sp7xlvvgm","name":"Service Disruption for Manage Dashboard","created_at":"2024-10-28T14:45:00.000Z","started_at":"2024-10-28T14:45:00.000Z","resolved_at":"2024-10-28T14:59:00.000Z","monitoring_at":null,"status":"postmortem","impact":"critical","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20241028_Edge_Provider_Latency_Causing_Service_Disruption.pdf](https://cdn.auth0.com/website/20241028_Edge_Provider_Latency_Causing_Service_Disruption.pdf)","created_at":"2024-11-08T22:07:16.349Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-11-08T22:07:17.311Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"6dzz5dnx6686","incident_id":"wb9sp7xlvvgm","custom_tweet":null,"affected_components":null},{"status":"resolved","body":"Services are restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-10-28T17:02:26.982Z","wants_twitter_update":true,"twitter_updated_at":"2024-10-28T17:02:27.910Z","updated_at":"2024-10-28T17:02:28.732Z","display_at":"2024-10-28T14:59:00.000Z","deliver_notifications":true,"tweet_id":1850946242257568000,"id":"1ht31cb3tztr","incident_id":"wb9sp7xlvvgm","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"Our Engineering team has identified an issue which impacted our services for Manage Dashboard from approximately 14:45 to 14:59 UTC on October 28. 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During the impact window, the affected users may have experienced intermittent timeouts and 5xx error codes. End-users may also experience silent failures during the login process or see an error message when attempting to complete the Auth Challenge CAPTCHA on their login page.\n\nThe errors have subsided at this time, and no action is required from our customer. Our preliminary investigations point towards a network infrastructure-related issue. We are conducting a root cause analysis to understand the underlying reasons for the recent incidents for this service. \n\nWe sincerely apologize for the impact this had on you and your users.","created_at":"2024-10-10T00:00:00.118Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-10T00:00:11.125Z","display_at":"2024-10-09T20:37:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"1vs5f39sq7wn","incident_id":"jv7h49l3g6f9","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. 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We will provide an analysis within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-10-09T23:53:54.893Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-09T23:55:10.106Z","display_at":"2024-10-09T13:50:54.000Z","deliver_notifications":false,"tweet_id":null,"id":"zr9zbz2g8m04","incident_id":"qm6wk8pnrcml","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"Between 12:54 and 13:17 UTC, we experienced elevated errors in our Manage Dashboard. 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A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-09-30T19:51:38.505Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T19:51:38.792Z","updated_at":"2024-09-30T19:51:39.878Z","display_at":"2024-09-30T19:50:00.000Z","deliver_notifications":true,"tweet_id":1840841958086099500,"id":"q9xbwyn18tw9","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Our team is continuing to monitor, however we have not seen any new recurrence of this issue and manage dashboard services for customers are continuing to function as expected.","created_at":"2024-09-30T18:10:17.391Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T18:10:17.687Z","updated_at":"2024-09-30T18:10:18.208Z","display_at":"2024-09-30T18:09:00.000Z","deliver_notifications":true,"tweet_id":1840816452108161500,"id":"hch93bntzs46","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Services have now recovered and our Engineering team is continuing to monitor this issue. Manage dashboard is now functioning as expected.","created_at":"2024-09-30T16:35:19.245Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T16:35:19.914Z","updated_at":"2024-09-30T16:35:21.094Z","display_at":"2024-09-30T16:33:00.000Z","deliver_notifications":true,"tweet_id":1840792553857438200,"id":"q2dy21pc39mp","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"Our Engineering team has identified the errors which were causing issues on our manage dashboard service. We will post additional updates here shortly.","created_at":"2024-09-30T16:33:18.034Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T16:33:18.342Z","updated_at":"2024-09-30T16:33:19.342Z","display_at":"2024-09-30T16:32:00.000Z","deliver_notifications":true,"tweet_id":1840792043968438500,"id":"zl30fw09x87k","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. 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A root cause analysis (RCA) will be posted here within 14 days. 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The necessary changes are being reviewed and we will release this fix to impacted customer environments as soon as possible. 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We will continue to update every 15 minutes.","created_at":"2024-11-06T12:38:29.603Z","wants_twitter_update":true,"twitter_updated_at":"2024-11-06T12:38:29.979Z","updated_at":"2024-11-06T12:38:30.243Z","display_at":"2024-11-06T12:30:00.000Z","deliver_notifications":true,"tweet_id":1854141304051306500,"id":"5lln8fmf2g8p","incident_id":"bg9m0lpp8jq5","custom_tweet":null,"affected_components":[{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"major_outage","new_status":"major_outage"},{"code":"4p7ywkz847d5","name":"Auth0 JP-1 (PROD) - Machine to Machine Authentication","old_status":"major_outage","new_status":"major_outage"}]},{"status":"identified","body":"We have made progress on the incident and are implementing a fix in the coming minutes. We will continue to update every 15 minutes.","created_at":"2024-11-06T12:17:56.446Z","wants_twitter_update":true,"twitter_updated_at":"2024-11-06T12:17:56.868Z","updated_at":"2024-11-06T12:17:57.343Z","display_at":"2024-11-06T12:12:00.000Z","deliver_notifications":true,"tweet_id":1854136131895562500,"id":"y2jbbqcch3n0","incident_id":"bg9m0lpp8jq5","custom_tweet":null,"affected_components":[{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"major_outage","new_status":"major_outage"},{"code":"4p7ywkz847d5","name":"Auth0 JP-1 (PROD) - Machine to Machine Authentication","old_status":"major_outage","new_status":"major_outage"}]},{"status":"identified","body":"We have identified the root cause, and are working on applying a fix as soon as possible. We will continue to update every 15 minutes.","created_at":"2024-11-06T12:01:27.994Z","wants_twitter_update":true,"twitter_updated_at":"2024-11-06T12:01:28.455Z","updated_at":"2024-11-06T12:01:28.560Z","display_at":"2024-11-06T11:56:00.000Z","deliver_notifications":true,"tweet_id":1854131986170032000,"id":"xv5c8kr6rdww","incident_id":"bg9m0lpp8jq5","custom_tweet":null,"affected_components":[{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"major_outage","new_status":"major_outage"},{"code":"4p7ywkz847d5","name":"Auth0 JP-1 (PROD) - Machine to Machine Authentication","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-11-06T11:44:54.812Z","wants_twitter_update":true,"twitter_updated_at":"2024-11-06T11:44:55.260Z","updated_at":"2024-11-06T11:44:55.948Z","display_at":"2024-11-06T11:32:00.000Z","deliver_notifications":true,"tweet_id":1854127820487917800,"id":"b1nz764500tj","incident_id":"bg9m0lpp8jq5","custom_tweet":null,"affected_components":[{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"operational","new_status":"major_outage"},{"code":"4p7ywkz847d5","name":"Auth0 JP-1 (PROD) - Machine to Machine Authentication","old_status":"operational","new_status":"major_outage"}]}],"authenticationAffected":true,"shared":false,"duration":4800,"isPrivate":false}]}}},"Management API":{"availability":{"uptime":"99.999%+","days":90},"timeline":{}},"Auth0 Dashboard":{"availability":{"uptime":"99.97%","days":90},"timeline":{"2024-10-28":{"display":{"critical":true},"details":[{"id":"wb9sp7xlvvgm","name":"Service Disruption for Manage Dashboard","created_at":"2024-10-28T14:45:00.000Z","started_at":"2024-10-28T14:45:00.000Z","resolved_at":"2024-10-28T14:59:00.000Z","monitoring_at":null,"status":"postmortem","impact":"critical","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20241028_Edge_Provider_Latency_Causing_Service_Disruption.pdf](https://cdn.auth0.com/website/20241028_Edge_Provider_Latency_Causing_Service_Disruption.pdf)","created_at":"2024-11-08T22:07:16.349Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-11-08T22:07:17.311Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"6dzz5dnx6686","incident_id":"wb9sp7xlvvgm","custom_tweet":null,"affected_components":null},{"status":"resolved","body":"Services are restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-10-28T17:02:26.982Z","wants_twitter_update":true,"twitter_updated_at":"2024-10-28T17:02:27.910Z","updated_at":"2024-10-28T17:02:28.732Z","display_at":"2024-10-28T14:59:00.000Z","deliver_notifications":true,"tweet_id":1850946242257568000,"id":"1ht31cb3tztr","incident_id":"wb9sp7xlvvgm","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"Our Engineering team has identified an issue which impacted our services for Manage Dashboard from approximately 14:45 to 14:59 UTC on October 28. 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During the impact window, the affected users may have experienced intermittent timeouts and 5xx error codes. End-users may also experience silent failures during the login process or see an error message when attempting to complete the Auth Challenge CAPTCHA on their login page.\n\nThe errors have subsided at this time, and no action is required from our customer. Our preliminary investigations point towards a network infrastructure-related issue. We are conducting a root cause analysis to understand the underlying reasons for the recent incidents for this service. \n\nWe sincerely apologize for the impact this had on you and your users.","created_at":"2024-10-10T00:00:00.118Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-10T00:00:11.125Z","display_at":"2024-10-09T20:37:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"1vs5f39sq7wn","incident_id":"jv7h49l3g6f9","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-10-09T23:58:58.070Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-09T23:59:14.744Z","display_at":"2024-10-09T19:50:58.000Z","deliver_notifications":false,"tweet_id":null,"id":"fqr0jvslsxc7","incident_id":"jv7h49l3g6f9","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"}]}],"authenticationAffected":false,"shared":false,"duration":2762,"isPrivate":false},{"id":"qm6wk8pnrcml","name":"Elevated Errors in Auth0 Dashboard","created_at":"2024-10-09T13:32:39.000Z","started_at":"2024-10-09T13:32:39.000Z","resolved_at":"2024-10-09T13:50:54.000Z","monitoring_at":null,"status":"postmortem","impact":"major","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/2024-09-30-2024-10-09\\_-\\_Service\\_Disruptions\\_for\\_Auth0\\_Dashboard.pdf](https://cdn.auth0.com/blog/2024-09-30-2024-10-09_-_Service_Disruptions_for_Auth0_Dashboard.pdf)","created_at":"2024-10-11T21:29:08.031Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2024-10-12T00:01:37.444Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"0s4xldpty2xs","incident_id":"qm6wk8pnrcml","custom_tweet":"We published a postmortem on our October 9th incident: https://stspg.io/bl32gbdjfffx","affected_components":null},{"status":"resolved","body":"We have not seen any additional spike in error rates at this time, and our engineering team is continuing to investigate the root cause of the issue. We will provide an analysis within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-10-09T23:53:54.893Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-09T23:55:10.106Z","display_at":"2024-10-09T13:50:54.000Z","deliver_notifications":false,"tweet_id":null,"id":"zr9zbz2g8m04","incident_id":"qm6wk8pnrcml","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"Between 12:54 and 13:17 UTC, we experienced elevated errors in our Manage Dashboard. Impacted users would have experienced error codes when accessing the dashboard. There is no active impact, and no actions are required from our customers. 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A root cause analysis (RCA) will be posted here within 14 days. 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We sincerely apologize for the impact this had on you and your users. Should you have any further concerns, please reach out to our Support team. 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The necessary changes are being reviewed and we will release this fix to impacted customer environments as soon as possible. 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We will provide updates as we gather more information.","created_at":"2024-10-15T12:40:23.133Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-15T12:40:24.441Z","display_at":"2024-10-15T04:40:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"jj3q7mnnzln7","incident_id":"64fq4s42jjdn","custom_tweet":null,"affected_components":[{"code":"d5lsh4j9yggd","name":"Auth0 Europe (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"cwd8gvf1y9jf","name":"Auth0 Australia (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"bbxyx4hh9y4n","name":"Auth0 US (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"bqvkjc3s4h5p","name":"Auth0 US-3 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"yv231hp9crt9","name":"Auth0 JP-1 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"8ljs2yczgq10","name":"Auth0 EU-2 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"hxxlcttc9f78","name":"Auth0 US-4 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"9sw5plxrq0pv","name":"Auth0 UK-1 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"},{"code":"5tt31sqrr77x","name":"Auth0 CA-1 (PROD) - User Authentication","old_status":"operational","new_status":"degraded_performance"}]}],"authenticationAffected":true,"shared":false,"duration":47520,"isPrivate":false}]}}},"Machine to Machine":{"availability":{"uptime":"99.999%+","days":90},"timeline":{}},"Multifactor Authentication":{"availability":{"uptime":"99.999%+","days":90},"timeline":{}},"Management API":{"availability":{"uptime":"99.999%+","days":90},"timeline":{"2024-09-23":{"display":{"critical":false},"details":[{"id":"j6snxjrcfqgc","name":"Increased Error Rates on Public Cloud UK-1","created_at":"2024-09-23T10:21:00.000Z","started_at":"2024-09-23T10:21:00.000Z","resolved_at":"2024-09-23T11:14:00.000Z","monitoring_at":"2024-09-23T11:04:00.000Z","status":"postmortem","impact":"none","incident_updates":[{"status":"postmortem","body":"Following extensive investigation of this event by our Engineering team, we have concluded that these errors were caused by a single customer-side misconfiguration and a broad regression was not applicable. Our investigation did not show impact to other customers from this event and we continue to work on improving our monitoring and alerting for these issues. Should you have any further questions or concerns, please reach out to our Support team for further assistance.","created_at":"2024-09-24T15:37:25.334Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2024-09-24T23:22:56.524Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"2xwm88n7w7qf","incident_id":"j6snxjrcfqgc","custom_tweet":"We published a postmortem on our September 23rd incident: https://stspg.io/rpbhgxd441bz","affected_components":null},{"status":"resolved","body":"Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-09-23T11:25:41.144Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-23T11:25:41.510Z","updated_at":"2024-09-23T11:25:42.482Z","display_at":"2024-09-23T11:14:00.000Z","deliver_notifications":true,"tweet_id":1838177915345014800,"id":"dn0r14y6n89b","incident_id":"j6snxjrcfqgc","custom_tweet":null,"affected_components":[{"code":"qbhzwhsdjnhz","name":"Auth0 UK-1 (PROD) - Management API","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"We applied a fix for the issue and are monitoring the system.","created_at":"2024-09-23T11:23:14.322Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-23T11:23:15.882Z","updated_at":"2024-09-23T11:23:15.883Z","display_at":"2024-09-23T11:04:00.000Z","deliver_notifications":true,"tweet_id":1838177303924466000,"id":"wy6fk3pcwm7k","incident_id":"j6snxjrcfqgc","custom_tweet":null,"affected_components":[{"code":"qbhzwhsdjnhz","name":"Auth0 UK-1 (PROD) - Management API","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We have identified the cause and our team are implementing fixes. We will continue to update every 15 minutes.","created_at":"2024-09-23T11:03:42.669Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-23T11:03:42.991Z","updated_at":"2024-09-23T11:03:43.581Z","display_at":"2024-09-23T10:59:00.000Z","deliver_notifications":true,"tweet_id":1838172385033556200,"id":"7vcs4269hr5d","incident_id":"j6snxjrcfqgc","custom_tweet":null,"affected_components":[{"code":"qbhzwhsdjnhz","name":"Auth0 UK-1 (PROD) - Management API","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-09-23T10:29:00.399Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-23T10:29:00.747Z","updated_at":"2024-09-23T10:29:02.499Z","display_at":"2024-09-23T10:21:00.000Z","deliver_notifications":true,"tweet_id":1838163651553108200,"id":"bs96qppkgdxs","incident_id":"j6snxjrcfqgc","custom_tweet":null,"affected_components":[{"code":"qbhzwhsdjnhz","name":"Auth0 UK-1 (PROD) - Management API","old_status":"operational","new_status":"partial_outage"}]}],"authenticationAffected":false,"shared":false,"duration":2580,"isPrivate":false}]}}},"Auth0 Dashboard":{"availability":{"uptime":"99.97%","days":90},"timeline":{"2024-10-28":{"display":{"critical":true},"details":[{"id":"wb9sp7xlvvgm","name":"Service Disruption for Manage Dashboard","created_at":"2024-10-28T14:45:00.000Z","started_at":"2024-10-28T14:45:00.000Z","resolved_at":"2024-10-28T14:59:00.000Z","monitoring_at":null,"status":"postmortem","impact":"critical","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20241028_Edge_Provider_Latency_Causing_Service_Disruption.pdf](https://cdn.auth0.com/website/20241028_Edge_Provider_Latency_Causing_Service_Disruption.pdf)","created_at":"2024-11-08T22:07:16.349Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-11-08T22:07:17.311Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"6dzz5dnx6686","incident_id":"wb9sp7xlvvgm","custom_tweet":null,"affected_components":null},{"status":"resolved","body":"Services are restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-10-28T17:02:26.982Z","wants_twitter_update":true,"twitter_updated_at":"2024-10-28T17:02:27.910Z","updated_at":"2024-10-28T17:02:28.732Z","display_at":"2024-10-28T14:59:00.000Z","deliver_notifications":true,"tweet_id":1850946242257568000,"id":"1ht31cb3tztr","incident_id":"wb9sp7xlvvgm","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"Our Engineering team has identified an issue which impacted our services for Manage Dashboard from approximately 14:45 to 14:59 UTC on October 28. Services are now restored and functioning as expected.","created_at":"2024-10-28T17:00:53.477Z","wants_twitter_update":true,"twitter_updated_at":"2024-10-28T17:00:58.543Z","updated_at":"2024-10-28T17:00:58.545Z","display_at":"2024-10-28T14:45:00.000Z","deliver_notifications":true,"tweet_id":1850945866720559000,"id":"z388k4kvy1h3","incident_id":"wb9sp7xlvvgm","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"}]}],"authenticationAffected":false,"shared":false,"duration":840,"isPrivate":false}]},"2024-10-09":{"display":{"critical":false},"details":[{"id":"jv7h49l3g6f9","name":"Elevated Errors in Auth0 Dashboard","created_at":"2024-10-09T19:50:58.000Z","started_at":"2024-10-09T19:50:58.000Z","resolved_at":"2024-10-09T20:37:00.000Z","monitoring_at":null,"status":"postmortem","impact":"major","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/2024-09-30-2024-10-09\\_-\\_Service\\_Disruptions\\_for\\_Auth0\\_Dashboard.pdf](https://cdn.auth0.com/blog/2024-09-30-2024-10-09_-_Service_Disruptions_for_Auth0_Dashboard.pdf)","created_at":"2024-10-11T21:29:15.506Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2024-10-12T00:00:50.650Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"1g5lfxzptjyy","incident_id":"jv7h49l3g6f9","custom_tweet":"We published a postmortem on our October 9th incident: https://stspg.io/lkdwyknh246s","affected_components":null},{"status":"resolved","body":"Between 19:30 and 19:50 UTC, our Engineering teams saw a burst of errors impacting the Manage Dashboard. During the impact window, the affected users may have experienced intermittent timeouts and 5xx error codes. End-users may also experience silent failures during the login process or see an error message when attempting to complete the Auth Challenge CAPTCHA on their login page.\n\nThe errors have subsided at this time, and no action is required from our customer. Our preliminary investigations point towards a network infrastructure-related issue. We are conducting a root cause analysis to understand the underlying reasons for the recent incidents for this service. \n\nWe sincerely apologize for the impact this had on you and your users.","created_at":"2024-10-10T00:00:00.118Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-10T00:00:11.125Z","display_at":"2024-10-09T20:37:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"1vs5f39sq7wn","incident_id":"jv7h49l3g6f9","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-10-09T23:58:58.070Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-09T23:59:14.744Z","display_at":"2024-10-09T19:50:58.000Z","deliver_notifications":false,"tweet_id":null,"id":"fqr0jvslsxc7","incident_id":"jv7h49l3g6f9","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"}]}],"authenticationAffected":false,"shared":false,"duration":2762,"isPrivate":false},{"id":"qm6wk8pnrcml","name":"Elevated Errors in Auth0 Dashboard","created_at":"2024-10-09T13:32:39.000Z","started_at":"2024-10-09T13:32:39.000Z","resolved_at":"2024-10-09T13:50:54.000Z","monitoring_at":null,"status":"postmortem","impact":"major","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/2024-09-30-2024-10-09\\_-\\_Service\\_Disruptions\\_for\\_Auth0\\_Dashboard.pdf](https://cdn.auth0.com/blog/2024-09-30-2024-10-09_-_Service_Disruptions_for_Auth0_Dashboard.pdf)","created_at":"2024-10-11T21:29:08.031Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2024-10-12T00:01:37.444Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"0s4xldpty2xs","incident_id":"qm6wk8pnrcml","custom_tweet":"We published a postmortem on our October 9th incident: https://stspg.io/bl32gbdjfffx","affected_components":null},{"status":"resolved","body":"We have not seen any additional spike in error rates at this time, and our engineering team is continuing to investigate the root cause of the issue. We will provide an analysis within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-10-09T23:53:54.893Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-09T23:55:10.106Z","display_at":"2024-10-09T13:50:54.000Z","deliver_notifications":false,"tweet_id":null,"id":"zr9zbz2g8m04","incident_id":"qm6wk8pnrcml","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"Between 12:54 and 13:17 UTC, we experienced elevated errors in our Manage Dashboard. Impacted users would have experienced error codes when accessing the dashboard. There is no active impact, and no actions are required from our customers. Our Engineering team is continuing to monitor this issue.","created_at":"2024-10-09T23:52:39.208Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-09T23:53:32.134Z","display_at":"2024-10-09T13:32:39.000Z","deliver_notifications":false,"tweet_id":null,"id":"ydkjnzbtr1g1","incident_id":"qm6wk8pnrcml","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"major_outage"}]}],"authenticationAffected":false,"shared":false,"duration":1095,"isPrivate":false}]},"2024-09-30":{"display":{"critical":true},"details":[{"id":"dmdzhv9cbx72","name":"Manage Dashboard Issues","created_at":"2024-09-30T16:19:00.000Z","started_at":"2024-09-30T16:19:00.000Z","resolved_at":"2024-09-30T19:50:00.000Z","monitoring_at":"2024-09-30T16:33:00.000Z","status":"postmortem","impact":"critical","incident_updates":[{"status":"postmortem","body":"A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/2024-09-30-2024-10-09\\_-\\_Service\\_Disruptions\\_for\\_Auth0\\_Dashboard.pdf](https://cdn.auth0.com/blog/2024-09-30-2024-10-09_-_Service_Disruptions_for_Auth0_Dashboard.pdf)","created_at":"2024-10-11T21:28:51.722Z","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2024-10-12T00:01:16.123Z","display_at":null,"deliver_notifications":true,"tweet_id":null,"id":"7v3whzjzb7zr","incident_id":"dmdzhv9cbx72","custom_tweet":"We published a postmortem on our September 30th incident: https://stspg.io/sf3f60v6lzq4","affected_components":null},{"status":"resolved","body":"Services have been restored and are functioning as expected. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-09-30T19:51:38.505Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T19:51:38.792Z","updated_at":"2024-09-30T19:51:39.878Z","display_at":"2024-09-30T19:50:00.000Z","deliver_notifications":true,"tweet_id":1840841958086099500,"id":"q9xbwyn18tw9","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Our team is continuing to monitor, however we have not seen any new recurrence of this issue and manage dashboard services for customers are continuing to function as expected.","created_at":"2024-09-30T18:10:17.391Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T18:10:17.687Z","updated_at":"2024-09-30T18:10:18.208Z","display_at":"2024-09-30T18:09:00.000Z","deliver_notifications":true,"tweet_id":1840816452108161500,"id":"hch93bntzs46","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Services have now recovered and our Engineering team is continuing to monitor this issue. Manage dashboard is now functioning as expected.","created_at":"2024-09-30T16:35:19.245Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T16:35:19.914Z","updated_at":"2024-09-30T16:35:21.094Z","display_at":"2024-09-30T16:33:00.000Z","deliver_notifications":true,"tweet_id":1840792553857438200,"id":"q2dy21pc39mp","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"Our Engineering team has identified the errors which were causing issues on our manage dashboard service. We will post additional updates here shortly.","created_at":"2024-09-30T16:33:18.034Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T16:33:18.342Z","updated_at":"2024-09-30T16:33:19.342Z","display_at":"2024-09-30T16:32:00.000Z","deliver_notifications":true,"tweet_id":1840792043968438500,"id":"zl30fw09x87k","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.","created_at":"2024-09-30T16:23:10.263Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T16:23:10.820Z","updated_at":"2024-09-30T16:23:11.886Z","display_at":"2024-09-30T16:19:00.000Z","deliver_notifications":true,"tweet_id":1840789495853281300,"id":"hdymmdpck1ll","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"partial_outage"}]}],"authenticationAffected":false,"shared":false,"duration":840,"isPrivate":false}]},"2024-09-23":{"display":{"critical":false},"details":[{"id":"9gfvw2bm4rds","name":"Unexpected Feature Activation","created_at":"2024-09-23T18:14:00.000Z","started_at":"2024-09-23T18:14:00.000Z","resolved_at":"2024-09-23T18:25:22.000Z","monitoring_at":null,"status":"resolved","impact":"none","incident_updates":[{"status":"resolved","body":"We have thoroughly investigated the service interruption encountered in this event and determined that a broad regression was not applicable. 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A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-10-28T17:02:26.982Z","wants_twitter_update":true,"twitter_updated_at":"2024-10-28T17:02:27.910Z","updated_at":"2024-10-28T17:02:28.732Z","display_at":"2024-10-28T14:59:00.000Z","deliver_notifications":true,"tweet_id":1850946242257568000,"id":"1ht31cb3tztr","incident_id":"wb9sp7xlvvgm","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"Our Engineering team has identified an issue which impacted our services for Manage Dashboard from approximately 14:45 to 14:59 UTC on October 28. 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A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.","created_at":"2024-09-30T19:51:38.505Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T19:51:38.792Z","updated_at":"2024-09-30T19:51:39.878Z","display_at":"2024-09-30T19:50:00.000Z","deliver_notifications":true,"tweet_id":1840841958086099500,"id":"q9xbwyn18tw9","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Our team is continuing to monitor, however we have not seen any new recurrence of this issue and manage dashboard services for customers are continuing to function as expected.","created_at":"2024-09-30T18:10:17.391Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T18:10:17.687Z","updated_at":"2024-09-30T18:10:18.208Z","display_at":"2024-09-30T18:09:00.000Z","deliver_notifications":true,"tweet_id":1840816452108161500,"id":"hch93bntzs46","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Services have now recovered and our Engineering team is continuing to monitor this issue. Manage dashboard is now functioning as expected.","created_at":"2024-09-30T16:35:19.245Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T16:35:19.914Z","updated_at":"2024-09-30T16:35:21.094Z","display_at":"2024-09-30T16:33:00.000Z","deliver_notifications":true,"tweet_id":1840792553857438200,"id":"q2dy21pc39mp","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"Our Engineering team has identified the errors which were causing issues on our manage dashboard service. We will post additional updates here shortly.","created_at":"2024-09-30T16:33:18.034Z","wants_twitter_update":true,"twitter_updated_at":"2024-09-30T16:33:18.342Z","updated_at":"2024-09-30T16:33:19.342Z","display_at":"2024-09-30T16:32:00.000Z","deliver_notifications":true,"tweet_id":1840792043968438500,"id":"zl30fw09x87k","incident_id":"dmdzhv9cbx72","custom_tweet":null,"affected_components":[{"code":"3dnb1jpnndpp","name":"Auth0 Europe (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"4sl7j7r3k5s5","name":"Auth0 Australia (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"0pncgh6vbpkw","name":"Auth0 US (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"fyp0c0s7xkst","name":"Auth0 US-3 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"hzp1qfv7skxz","name":"Auth0 JP-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"rghgzqfw9rnh","name":"Auth0 EU-2 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"6nk9vnkmspzd","name":"Auth0 US-4 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"0yq3m2vp1mfg","name":"Auth0 UK-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"7dj1yln0mppw","name":"Auth0 CA-1 (PROD) - Auth0 Dashboard","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating an incident that impacted our services. 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