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<div class="container"> <div class="row"> <div class="col-md-10 col-md-offset-1 col-xs-12"> <div class=""> <div class="row"> <div class="col-md-12"> <div class="breadcrumbs" typeof="BreadcrumbList" vocab="http://schema.org/">  <span property="itemListElement" typeof="ListItem"><a property="item" typeof="WebPage" title="Go to 3DS OUTSCALE | Secure Cloud Infrastructure Services and Solutions." href="https://en.outscale.com" class="home"><span property="name">Home</span></a><meta property="position" content="1"></span> > <span property="itemListElement" typeof="ListItem"><span property="name">Reporting Vulnerabilities</span><meta property="position" content="2"></span> </div> </div> </div> <article id="post-11126" class="post-11126 page type-page status-publish"> <header> <h1 class="page-title">Reporting Vulnerabilities</h1> </header> <div class="entry-content"> <div class="entry-content-thumbnail"> </div> <h2>Be an actor of Cloud security</h2> <p> </p> <p>Security is at the core of 3DS OUTSCALE’s business and values.</p> <p> </p> <p>That’s why our company is fully ISO 27001 certified and our Cloud is designed to meet the requirements of organizations in terms of security. We are constantly looking into new standards to ensure the excellence of our infrastructure and the protection of your data at all times.</p> <p> </p> <p>Because security is everyone’s concern, 3DS OUTSCALE encourages reporting of any security vulnerabilities that you may find:</p> <ul> <li><a href="#title1">Reporting Vulnerabilities and Incidents</a></li> <li><a href="#title2">Reporting Suspicious Emails</a></li> <li><a href="#title3">Writing a Vulnerability or Incident Report</a></li> </ul> <p> </p> <p> </p> <p>Want to join our Security team?</p> <p>We are always looking for new talents! <a class="external-link" href="https://fr.outscale.com/carrieres/" rel="nofollow">Click here</a> to view our current job openings.</p> <p> </p> <hr /> <p> </p> <h2 id="title1" style="text-align: center;">Reporting Vulnerabilities and Incidents</h2> <p> </p> <p>Encounter a vulnerability? That is valuable information that you can share with us through: </p> <ul> <li>a Bug Bounty program (via <a href="https://yeswehack.com/programs/outscale">YesWeHack</a>)</li> <li>an 3DS OUTSCALE support platform (via <a href="https://support.outscale.com/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.outscale.com%2Fhc%2Ffr-fr&locale=1365" target="_blank" rel="noopener noreferrer">Zendesk</a>)</li> <li>an email address and an anonymous platform (via <a href="https://zerodisclo.com/">Zerodisclo</a>)</li> </ul> <p> </p> <p> </p> <p> </p> <div class="row"> <div class="col-md-5 col-md-offset-1 col-xs-12"> <h3><img decoding="async" class="alignnone wp-image-10870 lazy" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%2040%2040'%3E%3C/svg%3E" data-src="https://fr.outscale.com/wp-content/uploads/2017/10/bug-150x150.jpg" alt="" width="40" height="40" data-id="10870" data-srcset="https://outscale-1eecc.kxcdn.com/wp-content/uploads/2017/10/bug-150x150.jpg 150w, https://outscale-1eecc.kxcdn.com/wp-content/uploads/2017/10/bug-300x300.jpg 300w, https://outscale-1eecc.kxcdn.com/wp-content/uploads/2017/10/bug.jpg 626w" data-sizes="auto, (max-width: 40px) 100vw, 40px" /> BUG BOUNTY</h3> <p> </p> <p>Help track bugs and improve our services as an independent security researcher.</p> </div> <div class="col-md-5 col-xs-12"> <p>If you discover a security vulnerability, you can be rewarded financially and gain ranks on the Bug Bounty platform according to a points system.</p> <p> </p> <p>Want to join in?</p> <p>Review the terms of our Bug Bounty programs here <a href="https://yeswehack.com/programs/outscale" target="_blank" rel="noopener noreferrer">https://yeswehack.com/programs/outscale</a></p> </div> </div> <hr /> <div class="row"> <div class="col-md-5 col-md-offset-1 col-xs-12"> <h3><img decoding="async" class="alignnone wp-image-8765 lazy" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%2050%2035'%3E%3C/svg%3E" data-src="https://fr.outscale.com/wp-content/uploads/2017/06/lutilisateur-300x212.png" alt="" width="50" height="35" data-id="8765" data-srcset="https://outscale-1eecc.kxcdn.com/wp-content/uploads/2017/06/lutilisateur-300x212.png 300w, https://outscale-1eecc.kxcdn.com/wp-content/uploads/2017/06/lutilisateur-768x543.png 768w, https://outscale-1eecc.kxcdn.com/wp-content/uploads/2017/06/lutilisateur.png 842w" data-sizes="auto, (max-width: 50px) 100vw, 50px" />SUPPORT</h3> <p> </p> <p>If you are an 3DS OUTSCALE customer, you can log in to our <a href="https://support.outscale.com/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.outscale.com%2Fhc%2Ffr-fr&locale=1365" target="_blank" rel="noopener noreferrer">support platform</a> to report a vulnerability. </p> </div> <div class="col-md-5 col-xs-12"> <p>Our teams will respond to every submitted report right away and keep you updated throughout the resolution.</p> <p> </p> <p>What information to provide?</p> <p>See our recommendations on how to write a <a href="#title3">vulnerability or incident report</a>. </p> </div> </div> <hr /> <div class="row"> <div class="col-md-5 col-md-offset-1 col-xs-12"> <h3><img decoding="async" class="alignnone wp-image-3343 lazy" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%2063%2063'%3E%3C/svg%3E" data-src="https://outscale-1eecc.kxcdn.com/wp-content/uploads/2016/05/user-09.png" alt="" width="63" height="63" data-id="3343" data-srcset="https://outscale-1eecc.kxcdn.com/wp-content/uploads/2016/05/user-09.png 166w, https://outscale-1eecc.kxcdn.com/wp-content/uploads/2016/05/user-09-150x150.png 150w" data-sizes="auto, (max-width: 63px) 100vw, 63px" />ANONYMOUS</h3> <p>You can also report a security vulnerability while remaining anonymous.</p> </div> <div class="col-md-5 col-xs-12"> <p>How to do it?</p> <p> </p> <p>Via <strong>email</strong> at the following address: <a href="mailto:bugbounty@outscale.com">bugbounty@outscale.com</a>.</p> <p>Our teams will respond to your report right away.</p> <p> </p> <p>Via the <a href="https://zerodisclo.com/" target="_blank" rel="noopener noreferrer">Zerodisclo</a> <strong>anonymous platform</strong> with <a href="https://yeswehack.com/en/index.html">YesWeHack.</a></p> <p>Zerodisclo guarantees your anonymity through <a href="https://en.wikipedia.org/wiki/Pretty_Good_Privacy">PGP</a> encryption. You can then choose to remain anonymous, or reveal your identity to be contacted or rewarded.</p> </div> </div> <div class="row"> <hr /> <p> </p> <h2 id="title2" class="center title-xl" style="text-align: center;">Reporting Suspicious Emails</h2> <div> <p> </p> <p>If you receive an email claiming to be from 3DS OUTSCALE and you have doubts about its authenticity, do not hesitate to contact us as this can be a phishing email.</p> <p>These emails are sent by scammers who try to trick you into revealing personal information by making you open an attachment or click a link.</p> <p>Never click links contained in those suspicious emails as they may contain a virus.</p> </div> <p> </p> <p> </p> <div class="col-md-8 col-md-offset-2 col-xs-12"> <p>Wondering if you can trust an email claiming to be from 3DS OUTSCALE?</p> <p>You can use the following form to report it to us:</p> <p> </p> <noscript class="ninja-forms-noscript-message"> Notice: JavaScript is required for this content.</noscript> 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</div> <div> </div> <div> </div> <div> </div> <div id="bottomContent"> </div> <p>For more information, see the <a href="https://www.ssi.gouv.fr/entreprise/precautions-elementaires/5-reflexes-a-avoir-lors-de-la-reception-dun-courriel/" target="_blank" rel="noopener noreferrer">recommendations from ANSSI, the National Cybersecurity Agency of France (French only).</a></p> <p> </p> <p> </p> <hr /> <p> </p> <h2 id="title3" style="text-align: center;">Writing a Vulnerability or Incident Report</h2> <p> </p> <p>To fix a vulnerability, our teams need all the information you can provide about it.</p> <p>Check out these sample reports to help you write yours:</p> <p> </p> <p> </p> <p> </p> <h3><img decoding="async" class="alignnone wp-image-10870 aligncenter lazy" style="margin-top: 10px; margin-bottom: 10px;" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%2040%2040'%3E%3C/svg%3E" data-src="https://fr.outscale.com/wp-content/uploads/2017/10/bug-150x150.jpg" alt="" width="40" height="40" data-id="10870" data-srcset="https://outscale-1eecc.kxcdn.com/wp-content/uploads/2017/10/bug-150x150.jpg 150w, https://outscale-1eecc.kxcdn.com/wp-content/uploads/2017/10/bug-300x300.jpg 300w, https://outscale-1eecc.kxcdn.com/wp-content/uploads/2017/10/bug.jpg 626w" data-sizes="auto, (max-width: 40px) 100vw, 40px" /></h3> <p style="text-align: center;"><strong>Vulnerability report</strong></p> <p> </p> <div> <table class="table" style="width: 912px;"> <tbody> <tr> <td style="width: 200.59375px;">Title</td> <td style="width: 697.40625px;">OWASP-A3 Cross-Site Scripting (XSS)</td> </tr> <tr> <td style="width: 200.59375px;">Description </td> <td style="width: 697.40625px;">A malicious person can cause an XSS vulnerability.</td> </tr> <tr> <td style="width: 200.59375px;">Source of the vulnerability </td> <td style="width: 697.40625px;">Filtering is not correct: the <strong>description</strong> section is under the user’s control.</td> </tr> <tr> <td style="width: 200.59375px;">Reproduction (PoC) </td> <td style="width: 697.40625px;"> <ol> <li>Log in to Cockpit account.</li> <li>Click Instances icon.</li> <li>Fill in the <strong>documentation</strong> section with the following value: <script>alert</script>.</li> </ol> </td> </tr> <tr> <td style="width: 200.59375px;">Attack scenario</td> <td style="width: 697.40625px;">An attacker forges the link and sends it to other users.</td> </tr> <tr> <td style="width: 200.59375px;">Recommendations </td> <td style="width: 697.40625px;"> <p>It would be better to filter the beginning of tags more effectively by passing it to the appropriate function.</p> </td> </tr> <tr> <td style="width: 200.59375px;">Endpoint (URL) </td> <td style="width: 697.40625px;">https://cockpit-eu-west-2.outscale.com/login/</td> </tr> <tr> <td style="width: 200.59375px;">Attachments</td> <td style="width: 697.40625px;"> Xss.png</td> </tr> </tbody> </table> <p> </p> </div> <h3><img decoding="async" class="alignnone wp-image-10878 aligncenter lazy" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%2050%2050'%3E%3C/svg%3E" data-src="https://fr.outscale.com/wp-content/uploads/2017/10/incident-icon-150x150.png" alt="" width="50" height="50" data-id="10878" data-srcset="https://outscale-1eecc.kxcdn.com/wp-content/uploads/2017/10/incident-icon-150x150.png 150w, https://outscale-1eecc.kxcdn.com/wp-content/uploads/2017/10/incident-icon.png 225w" data-sizes="auto, (max-width: 50px) 100vw, 50px" /></h3> <p style="text-align: center;"><strong>Incident report</strong></p> <p> </p> <table class="table" style="width: 912px;"> <tbody> <tr> <td style="width: 198.53125px;">Title</td> <td style="width: 699.46875px;">Issue with an inaccessible instance</td> </tr> <tr> <td style="width: 198.53125px;">Endpoint (URL) </td> <td style="width: 699.46875px;">https://cockpit-eu-west-2.outscale.com/login/</td> </tr> <tr> <td style="width: 198.53125px;">Description </td> <td style="width: 699.46875px;"> <p><span id="result_box" class="" lang="fr"><span class="">I have an issue with an instance that I cannot access.</span></span></p> <ul> <li><span id="result_box" class="" lang="fr"><span class="">Account ID: XXXXXXXXXX </span></span></li> <li><span id="result_box" class="" lang="fr"><span class="">Region: eu-west-2 </span></span></li> <li>Instance ID: <span id="result_box" class="" lang="fr"><span class="">I-xxxxxxxxx</span></span></li> <li>Platform: Windows</li> <li>The RDP 3389 port of my SecurityGroup is open on my IP address.</li> <li>Everything was working fine until yesterday evening. As of today, I cannot access my instance.</li> <li>Output message from Cockpit: <span id="result_box" class="" lang="fr">“Windows is starting, please wait, your instance will be ready in 10 minutes.”</span></li> </ul> <p><span id="result_box" class="" lang="fr"><span class="">Could you please have a look at this issue?</span></span></p> </td> </tr> <tr> <td style="width: 198.53125px;">Attachments</td> <td style="width: 699.46875px;">screenshot.png</td> </tr> </tbody> </table> <p> </p> <p><style> .ninja-forms-required-items { margin-bottom:10px; } </style></p> </div> </div> </article> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row row-centered featured-link below-link"> <div class="container"> <div class="row bb-wrap"> <div class="bb"> <div class=""> <div class=""> <div class="feature-inner"> <h2>Solutions and use cases</h2> <p class="p1">Shared solutions and feedback</p> </div> </div> </div> <a href="https://en.outscale.com/pourquoi-outscale/solutions-usecases/" class="more">Read more</a> </div> <div class="bb"> <div class=""><div class=""> <div class="feature-inner"> <h2>Cloud Computing services offering</h2> <p class="p1">Discover the offers and services specific to the Cloud</p> </div></div></div> <a href="https://en.outscale.com/cloud-computing-services-offering/" class="more">Read more</a> </div> <div class="bb"> <div class=""><div class=""> <div class="feature-inner"> <h2>OUTSCALE Object Storage</h2> <p class="p1">Discover OUTSCALE Object Storage (OOS) large-scale, secure and resilient storage</p> </div></div></div> <a href="https://en.outscale.com/storage/outscale-object-storage/" class="more">Read more</a> </div> </div> </div> </div> </div>  <footer id="colophon" class="site-footer" role="contentinfo"> <div class="container"> <div class="site-footer-inner"> <div class="row"> <div class="col-12" style="text-align: center; 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