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</span><span class="globalnav-link-text">Vision</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - airpods" class=" globalnav-item globalnav-item-airpods globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="/airpods/" data-globalnav-item-name="airpods" data-topnav-flyout-trigger-compact="true" data-analytics-title="airpods" data-analytics-element-engagement="hover - airpods" aria-label="AirPods" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-airpods"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 43 44" width="43" xmlns="http://www.w3.org/2000/svg"><path d="m11.7153 19.6836h.961v.937h.094c.187-.615.914-1.048 1.752-1.048.164 0 .375.011.504.029v1.008c-.082-.024-.446-.059-.645-.059-.961 0-1.658.645-1.658 1.535v3.914h-1.008zm28.135-.111c1.324 0 2.244.656 2.379 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id="globalnav-menubutton-link-search" href="/us/search" data-topnav-flyout-trigger-regular="true" data-topnav-flyout-trigger-compact="true" aria-label="Search apple.com" data-analytics-title="open - search field" class="globalnav-link globalnav-link-search"><span class="globalnav-image-regular"><svg xmlns="http://www.w3.org/2000/svg" width="15px" height="44px" viewBox="0 0 15 44"> <path d="M14.298,27.202l-3.87-3.87c0.701-0.929,1.122-2.081,1.122-3.332c0-3.06-2.489-5.55-5.55-5.55c-3.06,0-5.55,2.49-5.55,5.55 c0,3.061,2.49,5.55,5.55,5.55c1.251,0,2.403-0.421,3.332-1.122l3.87,3.87c0.151,0.151,0.35,0.228,0.548,0.228 s0.396-0.076,0.548-0.228C14.601,27.995,14.601,27.505,14.298,27.202z M1.55,20c0-2.454,1.997-4.45,4.45-4.45 c2.454,0,4.45,1.997,4.45,4.45S8.454,24.45,6,24.45C3.546,24.45,1.55,22.454,1.55,20z"/> </svg> </span><span class="globalnav-image-compact"><svg height="48" viewBox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg"><path d="m16.2294 29.9556-4.1755-4.0821a6.4711 6.4711 0 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aria-label="Local"> <div class="ac-ln-wrapper"> <div class="ac-ln-background"></div> <div class="ac-ln-content"> <div class="ac-ln-title"> <a href="/support/professional/" data-analytics-title="product index"> AppleCare Professional Support </a> </div> <div class="ac-ln-menu"> <a href="#ac-ln-menustate" class="ac-ln-menucta-anchor ac-ln-menucta-anchor-open" id="ac-ln-menustate-open"> <span class="ac-ln-menucta-anchor-label">Open menu</span> </a> <a href="#" class="ac-ln-menucta-anchor ac-ln-menucta-anchor-close" id="ac-ln-menustate-close"> <span class="ac-ln-menucta-anchor-label">Close menu</span> </a> <div class="ac-ln-menu-tray"> <ul class="ac-ln-menu-items"> <li class="ac-ln-menu-item"> <span class="ac-ln-menu-link current" role="link" aria-disabled="true" aria-current="page" data-analytics-title="help-desks">Help Desk Support</span> </li> <li class="ac-ln-menu-item"> <a href="/support/professional/it-departments/" class="ac-ln-menu-link" data-analytics-title="it-departments">OS 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class="typography-intro-elevated"> <p>This plan provides priority access to Apple’s senior technical support staff by telephone 12 hours a day, 7 days a week,<sup><a href="#footnote-1" class="footnote">1</a></sup> allowing you to manage resources more efficiently, improve response time, and reduce training costs. The plan provides one year of coverage to two technical contacts designated by your organization.</p> </div> </div> </div> <div class="row badges-container"> <div class="column large-offset-3 large-3 medium-offset-2 medium-4 small-offset-0 small-12 badge-container"> <figure class="badge badge-center"> <div class="badge-content" role="text"> <span class="badge-caption"></span> <figure class="image-one-year-support-icon"></figure> <span class="badge-caption">One year of support for an unlimited number of incidents</span> </div> </figure> </div> <div class="column large-3 medium-4 small-offset-0 small-12 badge-container"> <figure class="badge badge-center"> <div class="badge-content" role="text"> <span class="badge-caption"></span> <figure class="image-tel-access-icon"></figure> <span class="badge-caption">Priority telephone access to Apple senior technical staff</span> </div> </figure> </div> </div> </div> </section> <section class="section section-covered section-two-column-text-10 " data-analytics-section-engagement="name:covered"> <div class="section-content"> <div class="row"> <hr class="column large-12" /> </div> <div class="row"> <div class="column large-3 large-offset-1 small-12 small-offset-0 heading-column"> <h2 class="typography-headline-reduced">What’s covered</h2> </div> <div class="column large-6 large-offset-1 small-12 small-offset-0"> <p>AppleCare Help Desk Support covers an unlimited number of support incidents for hardware and software diagnosis and troubleshooting and issue isolation for Apple-based solutions. You can even get help for Apple Business Manager or Apple School Manager when you call. For ease of budgeting, additional Apple devices or Mac computers will not increase the cost of your AppleCare Help Desk Support contract. Products covered include:<sup><a href="#footnote-2" class="footnote">2</a></sup></p> <table> <thead> <tr> <th></th> <th></th> <th></th> </tr> </thead> <tbody> <tr> <td><strong>Hardware</strong></td> <td>iPad</td> <td>Apple Watch</td> </tr> <tr> <td></td> <td>iPhone</td> <td>Apple TV</td> </tr> <tr> <td></td> <td>Mac</td> </tr> </tbody> </table> <table> <thead> <tr> <th></th> <th></th> <th></th> </tr> </thead> <tbody> <tr> <td><strong>Software</strong></td> <td>iOS</td> <td>Final Cut Pro</td> </tr> <tr> <td></td> <td>iPadOS</td> <td>GarageBand</td> </tr> <tr> <td></td> <td>macOS</td> <td>iMovie</td> </tr> <tr> <td></td> <td>tvOS</td> <td>Keynote</td> </tr> <tr> <td></td> <td>visionOS</td> <td>Logic Pro</td> </tr> <tr> <td></td> <td>watchOS</td> <td>MainStage</td> </tr> <tr> <td></td> <td>Apple Configurator</td> <td>Music Memos</td> </tr> <tr> <td></td> <td>Apple Remote Desktop</td> <td>Motion</td> </tr> <tr> <td></td> <td>Classroom</td> <td>Numbers</td> </tr> <tr> <td></td> <td>Compressor</td> <td>Pages</td> </tr> </tbody> </table> <div class="cta"> <a href="/legal/sales-support/applecare/actssgeos.html" data-analytics-title="terms and conditions" data-analytics-region="learn more" class="icon-wrapper"><span class="icon-copy">Terms and conditions</span><span class="icon icon-after more"></span></a> </div> </div> </div> <div class="row"> <hr class="column large-12" /> </div> </div> </section> <section class="section section-buy-applecare-help-desk section-callout " data-analytics-section-engagement="buy-applecare-help-desk-support"> <div class="section-content"> <div class="row"> <div class="callout-headline large-12 large-centered medium-12"> <h2 class="typography-headline">Buy AppleCare Help Desk Support</h2> </div> <div class="callout-copy typography-intro-elevated large-10 large-centered medium-12"> <p>AppleCare Help Desk Support includes one year of help desk support for an unlimited number of incidents.</p> <a href="/shop/product/D8080LL/A/applecare-help-desk-support" data-analytics-title="buy now - help desk support" data-analytics-region="buy" class="icon-wrapper callout-button button"><span class="icon-copy">Buy now</span></a> </div> </div> </div> </section> </main>  <footer id="ac-globalfooter" class="no-js" lang="en-US" dir="ltr" data-analytics-region="global footer" role="contentinfo" aria-labelledby="ac-gf-label"> <div class="ac-gf-content"> <h2 class="ac-gf-label" id="ac-gf-label">Apple Footer</h2> <section class="ac-gf-sosumi" aria-label="Footnotes"> <ol> <li id="footnote-1">Telephone numbers and hours of operation may vary and are subject to change; local telephone fees may apply. Access to internet-based resources requires the use of a compatible internet service provider; fees may apply.</li> <li id="footnote-2">Hardware repairs that are not covered under warranty require an extended service contract, such as AppleCare+ or AppleCare Protection Plan. 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