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Installing Marketplace apps | Atlassian Support | Atlassian Documentation

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</a></li> <li class="breadcrumb-top-level-page breadcrumb-parent-level-page"> <a href="/upm/using-the-universal-plugin-manager-273875704.html" title="Using the Universal Plugin Manager"><span>Using the Universal Plugin Manager</span></a> </li> <li class="breadcrumb-page"> <a href="/upm/installing-marketplace-apps-273875715.html" title="Installing Marketplace apps"><span>Installing Marketplace apps</span></a> </li> </ul> </nav> </div> <div class="local-inline-nav-version-selector"> </div> </div> <h1 class="page-title">Installing Marketplace apps</h1> <article class="content-with-sidebars"> <div class="page-sidebars"> <div class="page-sidebars-wrap"> <div class="page-sidepanel sidepanel-progress-indicator"> <h4>Using the Universal Plugin Manager</h4> <ul> <li class="progress-page-visited"><a href="/upm/finding-new-marketplace-apps-302812383.html">Finding new Marketplace apps</a></li> <li class="progress-page-current"><a href="/upm/installing-marketplace-apps-273875715.html">Installing Marketplace apps</a></li> <li class=""><a href="/upm/configuring-apps-273875766.html">Configuring apps</a></li> <li class=""><a href="/upm/viewing-installed-apps-273875714.html">Viewing installed apps</a></li> <li class=""><a href="/upm/managing-notifications-315327260.html">Managing notifications</a></li> <li class=""><a href="/upm/updating-apps-273875710.html">Updating apps</a></li> <li class=""><a href="/upm/disabling-and-enabling-apps-273875716.html">Disabling and enabling apps</a></li> <li class=""><a href="/upm/uninstalling-apps-273875709.html">Uninstalling apps</a></li> <li class=""><a href="/upm/managing-incompatible-add-ons-581697544.html">Managing incompatible add-ons</a></li> <li class=""><a href="/upm/viewing-the-audit-log-273875713.html">Viewing the audit log</a></li> <li class=""><a href="/upm/atlassian-connect-app-scopes-445186491.html">Atlassian Connect app scopes</a></li> <li class=""><a href="/upm/checking-app-compatibility-with-application-updates-273875705.html">Checking app compatibility with application updates</a></li> <li class=""><a href="/upm/managing-user-requests-for-marketplace-apps-781394968.html">Managing user requests for Marketplace apps</a></li> </ul> </div> <div class="page-sidepanel sidepanel-on-this-page"> <h4>On this page</h4> <ul> </ul> </div> <div class="page-sidepanel sidepanel-related-content"> <h4>Related content</h4> <ul> <li class="no-related-content-results">No related content found</li> </ul> </div> </div> <div class="ask-a-question-panel"> <h4>Still need help?</h4> <p>The Atlassian Community is here for you.</p> <p><a href="https://community.atlassian.com/t5/custom/page/page-id/create-post-step-1?add-tags=Atlassian+Support">Ask the community</a></p> </div> </div> <div class="wiki-content"> <div class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout"> <section class="layout-section layout-section-two_equal"> <div class="content-section"> <p>Apps (also known as add-ons or plugins) extend what your Atlassian application can do.&nbsp;</p><p>With just a few clicks, you can browse the Atlassian Marketplace and install apps in your application, all without leaving your Atlassian product.</p> </div> <div class="content-section"> <div class="panel-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <div class="panel-block-content"> <p><strong>On this page:</strong></p><p> </p><div class="toc-macro client-side-toc-macro conf-macro output-block" data-hasbody="false" data-headerelements="H2" data-macro-name="toc"> </div><p> </p> </div> </div> </div> </section> <div class="admonition-block note-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="16" height="16" viewbox="0 0 16 16"> <g fill="none" fill-rule="evenodd"> <path d="M16 14.5L8.7.5C8.4-.2 7.4-.2 7 .5l-7 14c-.3.7 0 1.5 1 1.5h14c.7 0 1-.8 1-1.5z" fill="#FFAB00"> </path> <path d="M8 14c-.6 0-1-.4-1-1s.4-1 1-1 1 .4 1 1-.4 1-1 1zm1-4c0 .6-.4 1-1 1s-1-.4-1-1V5c0-.6.4-1 1-1s1 .4 1 1v5z" fill="#FFF"> </path> </g> </svg> <p><strong>A note about safety:</strong><span> apps are very powerful, they can change the behavior of almost any part of the Atlassian application. It's </span><strong>very important</strong><span> that you trust an app before you install it. Always be aware of where (and who) an app comes from. </span></p> </div> <h2 id="InstallingMarketplaceapps-Installacloudapp">Install a cloud app</h2><p>If you have an Atlassian Cloud application, you can subscribe to a wide range of cloud compatible apps.&nbsp;</p><p>To install a cloud app:</p><ol><li><div class="conf-macro output-block" data-hasbody="false" data-macro-name="include">From the top navigation bar in your product, select <strong>Settings</strong> (<span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img width="20" class="confluence-embedded-image confluence-thumbnail" src="/upm/files/1031841495/1031841494/5/1668386421889/cloudCog.png"></span>).</div></li><li>Select <strong>Find Apps</strong>.</li><li>Search by the app name, or choose a category.&nbsp;</li><li>Follow the prompts to <strong>Get app</strong>, or get a&nbsp;<strong>Free trial</strong>.</li></ol><p>You can't use the file upload method to install apps in Cloud applications.&nbsp;</p><h2 id="InstallingMarketplaceapps-InstallaDataCenterorServerapp">Install a Data Center or Server app</h2><p>Apps are installed using the Universal Plugin Manager (also known as UPM). The method you use will depend on whether the app is available on marketplace, and if your site is behind a firewall.</p><h3 id="InstallingMarketplaceapps-InstallanappfromMarketplace">Install an app from Marketplace</h3><p>If your application can reach the Marketplace site, you can browse for apps without leaving your application.&nbsp;</p><p>To install an app:</p><ol><li><span class="conf-macro output-inline" data-hasbody="false" data-macro-name="excerpt-include">From the top navigation bar in your application, choose <strong>Apps</strong>&nbsp;<strong>&gt; </strong><strong>Manage apps</strong></span>.</li><li>Choose <strong>Find apps. </strong>This is usually located in&nbsp;the sidebar of your application's admin console.</li><li>Search by the app name, or choose a category.&nbsp;</li><li>Follow the prompts to <strong>Install</strong>, <strong>Buy now</strong>, or start a <strong>Free trial</strong>.</li></ol><p>See&nbsp;<a data-macro-name="sp-nobody-link" href="/upm/finding-new-marketplace-apps-302812383.html" class="conf-macro output-inline" data-hasbody="false">Finding new Marketplace apps</a>&nbsp;for more information on how to browse for new apps.&nbsp;</p><p>Once installation is complete, the app will be listed.&nbsp;You may need to enter a license before you can use the app.&nbsp;</p><h3 id="InstallingMarketplaceapps-Installanappfromafile">Install an app from a file</h3><p><span style="font-size: 14.0px;letter-spacing: 0.0px;">This method is useful if your firewall prevents the Universal Plugin Manager from accessing marketplace.atlassian.com, or if you have developed your own custom app.&nbsp;</span></p><p><span style="font-size: 14.0px;letter-spacing: 0.0px;">To download a specific version of an app from Marketplace, choose <strong>See all versions</strong> from the <strong>Versions</strong> tab. Make sure you download the appropriate file for your site (Server or Data Center).&nbsp;</span></p><p><span style="font-size: 14.0px;letter-spacing: 0.0px;">Apps are normally distributed as JAR or&nbsp;<a rel="nofollow" class="external-link" href="https://developer.atlassian.com/display/DOCS/Bundling+extra+dependencies+in+an+OBR">OBR (OSGi Bundle Repository)</a>&nbsp;files. These are the only types of app distribution files that are accepted by the file upload mechanism.</span></p><p><span style="font-size: 14.0px;letter-spacing: 0.0px;">To install an app by uploading a file:</span></p><ol><li><span class="conf-macro output-inline" data-hasbody="false" data-macro-name="excerpt-include">From the top navigation bar in your application, choose <strong>Apps</strong>&nbsp;<strong>&gt; </strong><strong>Manage apps</strong></span>.</li><li><span style="font-size: 14.0px;letter-spacing: 0.0px;">Choose <strong>Upload app</strong>.</span></li><li>Select<strong>&nbsp;</strong>the app file (it will be a .jar or .obr file) or enter the&nbsp;<strong>URL</strong>&nbsp;where the file can be found.</li><li>Select <strong>Upload</strong>.</li></ol><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Screenshot showing the upload app dialog with a browse file option and a URL input" width="350" class="confluence-embedded-image confluence-content-image-border" src="/upm/files/273875715/957507325/4/1612233293901/Upload-App-dialog.png" height="191"></span><br><em style="letter-spacing: 0.0px;">Screenshot: The upload app dialog</em></p><p>Once installation is complete, the app will be listed. You may need to enter a license before you can use the app.&nbsp;</p><p><img alt="(warning)" data-emoticon-name="warning" class="emoticon emoticon-warning" src="/s/ym1mk8/8804/1jpfuow/_/images/icons/emoticons/warning.svg"> If you do not see the option to upload an app on the Manage Apps page, you may need to <a rel="nofollow" href="https://confluence.atlassian.com/jirakb/how-to-re-enable-plugin-upload-1364557898.html">provide a startup argument in Jira to enable this. </a></p><h3 id="InstallingMarketplaceapps-Enteralicenseforyourapp">Enter a license for your app</h3><p>If you have installed a paid app, you'll need to apply a license. Some apps will provide a configuration page where you can enter a license, but for most you can expand the app listing,&nbsp;</p><p>To enter an app license:</p><ol><li><span class="conf-macro output-inline" data-hasbody="false" data-macro-name="excerpt-include">From the top navigation bar in your application, choose <strong>Apps</strong>&nbsp;<strong>&gt; </strong><strong>Manage apps</strong></span>.</li><li>Select your app in the list to expand the listing.</li><li>Paste your license key into the <strong>License key</strong> field.&nbsp;</li></ol><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img width="509" class="confluence-embedded-image confluence-content-image-border" src="/upm/files/273875715/1031841550/3/1612233290942/AppListingUnlicensed.png"></span><br><em style="letter-spacing: 0.0px;">Screenshot: app listing showing license field</em>&nbsp;</p><p>Free apps don't require a license.</p><h4 id="InstallingMarketplaceapps-BundledDataCenterapps">Bundled Data Center apps</h4><p>From February 2021, the following apps are bundled with Data Center.&nbsp;You'll need to either&nbsp;<span style="color: rgb(9,30,66);">upgrade to a Data Center product version with the app included, or&nbsp;</span>install the version of the app listed below<span style="color: rgb(9,30,66);">&nbsp;on a site with a Data Center license. </span></p><p><span style="color: rgb(9,30,66);">You don't need a separate app license, w</span><span style="letter-spacing: 0.0px;">e鈥檒l recognise your product's Data Center license:</span></p><ul><li>Team Calendars for Confluence 7.0.7&nbsp;</li><li>Advanced Roadmaps for Jira Software 3.29.5&nbsp;</li><li>Insight Asset Management for Jira Service Management 8.7.1</li><li>Insight Discovery for Jira Service Management 2.29.0</li></ul><p>If you still see a license error after upgrading the app, you may also need to upgrade Universal Plugin Manager to version 4.3.0 or later</p><p><a rel="nofollow" class="external-link" href="https://www.atlassian.com/migration/faqs#data-center">Read more about this in our FAQ</a></p> <h3 id="InstallingMarketplaceapps-Troubleshooting">Troubleshooting</h3><p>If you attempt to install a file that isn't a JAR or OBR file in the&nbsp;<span class="conf-macro output-inline" data-hasbody="false" data-macro-name="excerpt-include"><strong>Manage add-ons</strong> or <strong>Manage apps</strong></span>&nbsp;page, one of the following errors appear:</p> <div class="panel-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <div class="panel-block-content"> <p><span>Could not find a handler capable of installing the app at filename. Check that the file is a valid app.</span></p> </div> </div> <div class="panel-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <div class="panel-block-content"> <p><span>Could not find a handler capable of installing the add-on at filename. Check that the file is a valid add-on</span></p> </div> </div><p>You should refer to the installation instructions provided with the app in this case, as there may be additional steps you need to complete first.</p><h2 id="InstallingMarketplaceapps-InstallaPlugins1legacyapp">Install a Plugins 1 legacy app</h2><h3 id="InstallingMarketplaceapps-Aboutpluginframeworkversions">About plugin framework versions</h3><p>Apps come in three types: Plugins 1, Pugins 2 (for Data Center and Server applications), and Connect and Forge apps (for Atlassian cloud applications). The most prominent type for Data Center and Server applications is Plugins 2. This version number refers to the version of the underlying Atlassian SDK framework used to build the app. This identifier is distinct from the app's individual versioning scheme.</p><p>Apps built with the Plugin 2 SDK use the internal OSGi framework built into Atlassian applications. In some cases, Plugins 1 apps may not be installable in the host application. Instead, you must install them manually. If you attempt to install a Plugins 1 app using file upload when not supported, an error message similar to the following appears:</p> <div class="panel-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <div class="panel-block-content"> <p><span>The add-on name-version.jar is a type 1 add-on. Type 1 add-ons cannot be dynamically installed. For more information on installing type 1 add-ons see the UPM documentation.</span></p> </div> </div><p>A few considerations apply to installing or uninstalling add-ons created with the SDK version 1 framework. These types of add-ons are identified in their Marketplace listing as 'Plugins 1' add-ons.</p><p><span class="conf-macro output-inline" data-hasbody="false" data-macro-name="sp-anchor"><span class="confluence-anchor-link" id="InstallingMarketplaceapps-installingversion1"></span><span id="installingversion1"></span></span>Installing Plugins 1 type add-ons in JIRA and Bamboo</p><ul><li>You cannot install Plugins 1 add-ons into JIRA or Bamboo using the Universal Plugin Manager. You must download the add-on distribution&nbsp;and follow its specific installation instructions. Such add-ons have a <strong>Download</strong> button rather than an <strong>Install</strong> button in their listing. In most cases you will need to move or download the file to the <code>&lt;INSTALL_DIR&gt;/atlassian-jira/WEB-INF/lib</code> directory.</li><li>Similarly, Plugins 1 JIRA and Bamboo add-ons do not have an <strong>Uninstall</strong> button. You must remove the add-on from the file system manually.</li><li>In Confluence, you can install and uninstall Plugins 1 add-ons using the Universal Plugin Manager. You should see an <strong>Install</strong> or an <strong>Uninstall</strong> button with the add-on entry.</li></ul><p>Once you have downloaded or created your add-on JAR file, follow these steps to install it to JIRA:</p><ol><li>Shut down JIRA.</li><li>Copy your JAR file (e.g., example_plugin.jar) into the directory:<br><ul><li>If you are installing a Plugins 1 add-on, copy the JAR file into your <a href="/jira/jira-installation-directory-189891102.html">JIRA installation directory</a> under <code>atlassian-jira/WEB-INF/lib/</code>.</li><li>If you are installing a Plugins 2 (OSGi) add-on, copy the JAR file into your <a href="/jira/jira-home-directory-189891162.html">JIRA home directory</a> under <code>plugins/installed-plugins/</code>.</li></ul></li><li>Start JIRA.</li><li>Confirm the installation by going to <strong>Administration</strong> &gt;<strong> Manage Add-ons</strong>. Your add-on (e.g., example_plugin) should appear in the list as enabled.</li></ol> <div class="admonition-block note-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="16" height="16" viewbox="0 0 16 16"> <g fill="none" fill-rule="evenodd"> <path d="M16 14.5L8.7.5C8.4-.2 7.4-.2 7 .5l-7 14c-.3.7 0 1.5 1 1.5h14c.7 0 1-.8 1-1.5z" fill="#FFAB00"> </path> <path d="M8 14c-.6 0-1-.4-1-1s.4-1 1-1 1 .4 1 1-.4 1-1 1zm1-4c0 .6-.4 1-1 1s-1-.4-1-1V5c0-.6.4-1 1-1s1 .4 1 1v5z" fill="#FFF"> </path> </g> </svg> <p>If you attempt to install a Plugins 1 add-on by copying its JAR file into the installation directory meant for Plugins 2 add-on (or vice versa), JIRA provides a warning indicating that the add-on has been installed into the wrong directory.</p><p>However, there may be a very small number of Plugins 1 add-ons (such as the JIRA RPC Plugin) which, if accidentally installed into the Plugins 2 directory (<code>&lt;JIRA home directory&gt;/plugins/installed-plugins/</code>), do not generate this warning. Nevertheless, the add-on does not function correctly and the 'Manage Add-ons' page typically indicates that this add-on has zero modules.</p><p>To resolve this problem, reinstall the JAR file into the correct directory as follows:</p><ol><li>Shut down JIRA.</li><li>Move the JAR file to <code>&lt;JIRA installation directory&gt;/atlassian-jira/WEB-INF/lib/</code></li><li>Restart JIRA.</li></ol> </div> </div> </div> <div class="content-page-last-modified-date"> Last modified on Jun 5, 2024 </div> <div class="content-page-cache-information"> <!-- Populated in JS as the content is dynamic --> </div> <div class="content-page-was-this-helpful"> <div class="was-this-helpful"> <p class="was-this-helpful-question-text">Was this helpful?</p> <a class="was-this-helpful-yes">Yes</a> <div class="was-this-helpful-no-reason-menu"> <a class="was-this-helpful-no">No</a> <div class="was-this-helpful-no-reason-dropdown"> <form> <radiogroup> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't accurate"> It wasn't accurate</label> </div> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't clear"> It wasn't clear</label> </div> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't relevant"> It wasn't relevant</label> </div> </radiogroup> </form> </div> </div> <a class="report-a-problem">Provide feedback about this article</a> </div> </div> <div class="page-sidebars-embedded-content"> <div class="page-sidepanel sidepanel-related-content"> <h4>Related content</h4> <ul> <li class="no-related-content-results">No related content found</li> </ul> </div> </div> <div class="k15t-plugin-attribution"> Powered by <a href="http://www.atlassian.com/" target="_blank">Confluence</a> and <a href="https://www.k15t.com/go/scroll-viewport" target="_blank" rel="nofollow">Scroll Viewport</a>. </div> </article> </div> </div> </div> </main> <footer class="cac-footer" > <div class="footer-internals"> <div class="footer-sidebar-padder"></div> <div class="footer-content"> <div class="footer-logo-wrapper"> <a class="footer-logo" href="https://www.atlassian.com/">Atlassian</a> </div> <ul> <li class="footer-notice-at-collection atl-policy-link-container"> <a class="atl-policy-link atl-policy-link-text" href="https://www.atlassian.com/legal/privacy-policy#additional-disclosures-for-ca-residents" > Notice at Collection </a> </li> <li class="footer-privacy-policy"><a href="https://www.atlassian.com/legal/privacy-policy">Privacy Policy</a></li> <li class="footer-terms-of-use"><a href="https://www.atlassian.com/legal/customer-agreement">Terms of Use</a></li> <li class="footer-security"><a href="https://www.atlassian.com/trust/security">Security</a></li> <li class="footer-copyright">漏 <span class="copyright-year"><script type="text/javascript">document.write(new Date().getFullYear());</script></span> Atlassian</li> </ul> </div> </div> </footer> </div> <script type="text/javascript" src="/staticassets/4.6.27/dist/main/js/main.js"></script> <!-- Powered by Scroll Viewport --> <script src="//confluence.atlassian.com/plugins/servlet/scroll-viewport/bootstrap.js?viewportId=7F000101015C5D09D9C08A9A456A2283&pageId=273875715&spaceKey=UPM&isDraftViewport=false&isViewportControlEnabled=true" async></script> </body> </html>

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