Customer Insights and Journeys | Microsoft Dynamics 365

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SMB_cont","cT":"Container","id":"c6c2c3c8c3m1r1a1","sN":6,"aN":"c2c3c8c3m1r1a1"}"><a id="shellmenu_10" class="js-subm-uhf-nav-link" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/solutions/small-business?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-m="{"cN":"CatNav_Grow your SMB_nav","id":"n1c6c2c3c8c3m1r1a1","sN":1,"aN":"c6c2c3c8c3m1r1a1"}">Grow your SMB</a></li> <li class="js-nav-menu single-link" data-m="{"cN":"Deliver supply chain agility_cont","cT":"Container","id":"c7c2c3c8c3m1r1a1","sN":7,"aN":"c2c3c8c3m1r1a1"}"><a id="shellmenu_11" class="js-subm-uhf-nav-link" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/solutions/supply-chain?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-m="{"cN":"CatNav_Deliver supply chain agility_nav","id":"n1c7c2c3c8c3m1r1a1","sN":1,"aN":"c7c2c3c8c3m1r1a1"}">Deliver supply chain agility</a></li> <li class="js-nav-menu single-link" data-m="{"cN":"Strengthen financial and operating models_cont","cT":"Container","id":"c8c2c3c8c3m1r1a1","sN":8,"aN":"c2c3c8c3m1r1a1"}"><a id="shellmenu_12" class="js-subm-uhf-nav-link" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/solutions/finance?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-m="{"cN":"CatNav_Strengthen financial and operating models_nav","id":"n1c8c2c3c8c3m1r1a1","sN":1,"aN":"c8c2c3c8c3m1r1a1"}">Strengthen financial and operating models</a></li> <li class="js-nav-menu single-link" data-m="{"cN":"Boost productivity with AI_cont","cT":"Container","id":"c9c2c3c8c3m1r1a1","sN":9,"aN":"c2c3c8c3m1r1a1"}"><a id="shellmenu_13" class="js-subm-uhf-nav-link" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/solutions/ai?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-m="{"cN":"CatNav_Boost productivity with AI_nav","id":"n1c9c2c3c8c3m1r1a1","sN":1,"aN":"c9c2c3c8c3m1r1a1"}">Boost productivity with AI</a></li> </ul></li> </ul> </div></li> <li class="nested-menu uhf-menu-item"> <div 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single-link" data-m="{"cN":"Contact Center_cont","cT":"Container","id":"c4c2c5c8c3m1r1a1","sN":4,"aN":"c2c5c8c3m1r1a1"}"><a id="shellmenu_20" class="js-subm-uhf-nav-link" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/contact-center?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-m="{"cN":"CatNav_Contact Center_nav","id":"n1c4c2c5c8c3m1r1a1","sN":1,"aN":"c4c2c5c8c3m1r1a1"}">Contact Center</a></li> <li class="js-nav-menu single-link" data-m="{"cN":"Field Service_cont","cT":"Container","id":"c5c2c5c8c3m1r1a1","sN":5,"aN":"c2c5c8c3m1r1a1"}"><a id="shellmenu_21" class="js-subm-uhf-nav-link" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/field-service?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-m="{"cN":"CatNav_Field Service_nav","id":"n1c5c2c5c8c3m1r1a1","sN":1,"aN":"c5c2c5c8c3m1r1a1"}">Field Service</a></li> </ul></li> <li class="f-sub-menu js-nav-menu nested-menu" data-m="{"cT":"Container","id":"c3c5c8c3m1r1a1","sN":3,"aN":"c5c8c3m1r1a1"}"><span id="uhf-navspn-shellmenu_22-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m="{"id":"nn1c3c5c8c3m1r1a1","sN":1,"aN":"c3c5c8c3m1r1a1"}">Supply chain</span> <button id="uhf-navbtn-shellmenu_22-button" type="button" f-multi-parent="true" aria-expanded="false" data-m="{"id":"nn2c3c5c8c3m1r1a1","sN":2,"aN":"c3c5c8c3m1r1a1"}">Supply chain</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_22-span"> <li class="js-nav-menu single-link" data-m="{"cN":"Supply Chain Management_cont","cT":"Container","id":"c3c3c5c8c3m1r1a1","sN":3,"aN":"c3c5c8c3m1r1a1"}"><a id="shellmenu_23" class="js-subm-uhf-nav-link" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/supply-chain-management?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-m="{"cN":"CatNav_Supply Chain Management_nav","id":"n1c3c3c5c8c3m1r1a1","sN":1,"aN":"c3c3c5c8c3m1r1a1"}">Supply Chain Management</a></li> <li class="js-nav-menu single-link" data-m="{"cN":"Guides_cont","cT":"Container","id":"c4c3c5c8c3m1r1a1","sN":4,"aN":"c3c5c8c3m1r1a1"}"><a id="shellmenu_24" class="js-subm-uhf-nav-link" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/guides?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-m="{"cN":"CatNav_Guides_nav","id":"n1c4c3c5c8c3m1r1a1","sN":1,"aN":"c4c3c5c8c3m1r1a1"}">Guides</a></li> <li class="js-nav-menu single-link" data-m="{"cN":"Commerce_cont","cT":"Container","id":"c5c3c5c8c3m1r1a1","sN":5,"aN":"c3c5c8c3m1r1a1"}"><a id="shellmenu_25" class="js-subm-uhf-nav-link" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/commerce?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-m="{"cN":"CatNav_Commerce_nav","id":"n1c5c3c5c8c3m1r1a1","sN":1,"aN":"c5c3c5c8c3m1r1a1"}">Commerce</a></li> </ul></li> <li class="f-sub-menu js-nav-menu nested-menu" data-m="{"cT":"Container","id":"c4c5c8c3m1r1a1","sN":4,"aN":"c5c8c3m1r1a1"}"><span id="uhf-navspn-shellmenu_26-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m="{"id":"nn1c4c5c8c3m1r1a1","sN":1,"aN":"c4c5c8c3m1r1a1"}">Finance</span> <button id="uhf-navbtn-shellmenu_26-button" type="button" f-multi-parent="true" aria-expanded="false" data-m="{"id":"nn2c4c5c8c3m1r1a1","sN":2,"aN":"c4c5c8c3m1r1a1"}">Finance</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_26-span"> <li class="js-nav-menu single-link" data-m="{"cN":"Finance_cont","cT":"Container","id":"c3c4c5c8c3m1r1a1","sN":3,"aN":"c4c5c8c3m1r1a1"}"><a id="shellmenu_27" class="js-subm-uhf-nav-link" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/finance?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-m="{"cN":"CatNav_Finance_nav","id":"n1c3c4c5c8c3m1r1a1","sN":1,"aN":"c3c4c5c8c3m1r1a1"}">Finance</a></li> <li class="js-nav-menu single-link" data-m="{"cN":"Project 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uhf-menu-item"><a id="c-shellmenu_32" class="c-uhf-nav-link" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/pricing-overview?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-m="{"cN":"CatNav_Pricing_nav","id":"n6c8c3m1r1a1","sN":6,"aN":"c8c3m1r1a1"}">Pricing</a></li> <li class="nested-menu uhf-menu-item"> <div class="c-uhf-menu js-nav-menu"><button type="button" id="c-shellmenu_33" aria-expanded="false" data-m="{"cN":"CatNav_Resources_nonnav","id":"nn7c8c3m1r1a1","sN":7,"aN":"c8c3m1r1a1"}">Resources</button> <ul class="f-multi-column f-multi-column-4" data-class-idn="f-multi-column f-multi-column-4" aria-hidden="true" data-m="{"cN":"Resources_cont","cT":"Container","id":"c8c8c3m1r1a1","sN":8,"aN":"c8c3m1r1a1"}"> <li class="f-sub-menu js-nav-menu nested-menu" data-m="{"cT":"Container","id":"c1c8c8c3m1r1a1","sN":1,"aN":"c8c8c3m1r1a1"}"><span id="uhf-navspn-shellmenu_34-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m="{"id":"nn1c1c8c8c3m1r1a1","sN":1,"aN":"c1c8c8c3m1r1a1"}">Learning</span> <button id="uhf-navbtn-shellmenu_34-button" type="button" f-multi-parent="true" aria-expanded="false" data-m="{"id":"nn2c1c8c8c3m1r1a1","sN":2,"aN":"c1c8c8c3m1r1a1"}">Learning</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_34-span"> <li class="js-nav-menu single-link" data-m="{"cN":"Business application topics_cont","cT":"Container","id":"c3c1c8c8c3m1r1a1","sN":3,"aN":"c1c8c8c3m1r1a1"}"><a id="shellmenu_35" class="js-subm-uhf-nav-link" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/resources?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-m="{"cN":"CatNav_Business application topics_nav","id":"n1c3c1c8c8c3m1r1a1","sN":1,"aN":"c3c1c8c8c3m1r1a1"}">Business application topics</a></li> <li class="js-nav-menu single-link" data-m="{"cN":"Training \u0026 certifications_cont","cT":"Container","id":"c4c1c8c8c3m1r1a1","sN":4,"aN":"c1c8c8c3m1r1a1"}"><a id="shellmenu_36" 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class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc787b-item_1690872952598" aria-expanded="false" data-mount="ocr-collapse" data-bi-an="Tab_1_Know your customers" data-bi-ecn="Create customer segments" data-bi-ehn="Deliver connected customer journeys" data-bi-ct="Accordion Expand" data-bi-hn="Deliver connected customer journeys" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Create customer segments" data-bi-view="Overview | Deliver connected customer journeys"> <h3 class="h5 "> <div data-oc-token-text> Create customer segments </div></h3></button> </div> <div class="collapse " id="accordion-oc787b-item_1690872952598" data-parent="accordion-container-accordion-oc787b"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Build new segments or discover new audiences with AI recommendations that are continually updated with real-time data. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/287289-DYN-CustomerInsights-1.3-2000x1125?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1186&hei=668&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A window showing various tabs." loading="lazy" data-oc="ocf9f1" id="image-ocf9f1"> </div> </div> </div> </div> </div> </div></li> <li class="ocr-accordion-item"><span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "><button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc787b-item_1700665762468" aria-expanded="false" data-mount="ocr-collapse" data-bi-an="Tab_1_Know your customers" data-bi-ecn="Respect consent and privacy" data-bi-ehn="Deliver connected customer journeys" data-bi-ct="Accordion Expand" data-bi-hn="Deliver connected customer journeys" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Respect consent and privacy" data-bi-view="Overview | Deliver connected customer journeys"> <h3 class="h5 "> <div data-oc-token-text> Respect consent and privacy </div></h3></button> </div> <div class="collapse " id="accordion-oc787b-item_1700665762468" data-parent="accordion-container-accordion-oc787b"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Add consent data during the unification process using automatic data refresh to ensure that your organization meets privacy and security regulations. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/287289-DYN-CustomerInsights-1.4-2000x1125?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1186&hei=668&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A window showing consumer insights with a user information." loading="lazy" data-oc="occ22f" id="image-occ22f"> </div> </div> </div> </div> </div> </div></li> </ul> </div> </div> <script src="/etc.clientlibs/onecloud/components/content/reimagine/atomic/accordion/v2/accordion/clientlibs/site.min.ACSHASH106a6a519dad38a935c4d5aa2786d6fb.js"></script> </div> </div> </div> <div data-cmp-hook-tabs="tabitems" id="tabs-pill-bar-ocb9d418_tab1" class="tab-panel fade " role="tabpanel" aria-labelledby="_tab1-tab" tabindex="1tabs-pill-bar-ocb9d418" hidden> <div> <div ocr-component-name="accordion" data-component-id="83a648d7a0b795a0825b6d7dfc9568c8" class="accordion"> <div class="ocr-accordion accordion--vertical accordion--vertical-product "> <div data-mount="ocr-accordion"> <ul class="accordion" id="accordion-container-accordion-oc89da"> <li class="ocr-accordion-item"><span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "><button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc89da-item_1690874443320" aria-expanded="true" data-mount="ocr-collapse" data-bi-an="Tab_2_Engage on their terms" data-bi-ecn="Deliver real-time journeys" data-bi-ehn="Deliver connected customer journeys" data-bi-ct="Accordion Collapse" data-bi-hn="Deliver connected customer journeys" data-bi-bhvr="8" data-bi-compnm="Accordion - Filtered" data-bi-cn="Deliver real-time journeys" data-bi-view="Overview | Deliver connected customer journeys"> <h3 class="h5 "> <div data-oc-token-text> Deliver real-time journeys </div></h3></button> </div> <div class="collapse show" id="accordion-oc89da-item_1690874443320" data-parent="accordion-container-accordion-oc89da"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Create real-time customer journeys across channels that are contextually relevant and can be optimized with A/B testing. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/287289-DYN-CustomerInsights-2.1-2000x1125?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1186&hei=668&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A screen shot of a flowchart in azure." loading="lazy" data-oc="ocb38c" id="image-ocb38c"> </div> </div> </div> </div> </div> </div></li> <li class="ocr-accordion-item"><span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "><button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc89da-item_1690874449333" aria-expanded="false" data-mount="ocr-collapse" data-bi-an="Tab_2_Engage on their terms" data-bi-ecn="Boost engagement with AI" data-bi-ehn="Deliver connected customer journeys" data-bi-ct="Accordion Expand" data-bi-hn="Deliver connected customer journeys" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Boost engagement with AI" data-bi-view="Overview | Deliver connected customer journeys"> <h3 class="h5 "> <div data-oc-token-text> Boost engagement with AI </div></h3></button> </div> <div class="collapse " id="accordion-oc89da-item_1690874449333" data-parent="accordion-container-accordion-oc89da"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Deliver tailored experiences with the right message at the right time using AI-driven channel selection. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/287289-DYN-CustomerInsights-2.2-2000x1125?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1186&hei=668&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A screen shot of a flow diagram in azure." loading="lazy" data-oc="oc7577" id="image-oc7577"> </div> </div> </div> </div> </div> </div></li> <li class="ocr-accordion-item"><span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "><button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc89da-item_1690874456393" aria-expanded="false" data-mount="ocr-collapse" data-bi-an="Tab_2_Engage on their terms" data-bi-ecn="Nurture and share leads" data-bi-ehn="Deliver connected customer journeys" data-bi-ct="Accordion Expand" data-bi-hn="Deliver connected customer journeys" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Nurture and share leads" data-bi-view="Overview | Deliver connected customer journeys"> <h3 class="h5 "> <div data-oc-token-text> Nurture and share leads </div></h3></button> </div> <div class="collapse " id="accordion-oc89da-item_1690874456393" data-parent="accordion-container-accordion-oc89da"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Hand off scored, qualified leads to sellers automatically and measure pipeline success with prebuilt analytics dashboards. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/287289-DYN-CustomerInsights-2.3-2000x1125?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1186&hei=668&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A screenshot of the azure analytics dashboard." loading="lazy" data-oc="ocdfe3" id="image-ocdfe3"> </div> </div> </div> </div> </div> </div></li> <li class="ocr-accordion-item"><span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "><button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc89da-item_1700665902699" aria-expanded="false" data-mount="ocr-collapse" data-bi-an="Tab_2_Engage on their terms" data-bi-ecn="Reach customers where they are" data-bi-ehn="Deliver connected customer journeys" data-bi-ct="Accordion Expand" data-bi-hn="Deliver connected customer journeys" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Reach customers where they are" data-bi-view="Overview | Deliver connected customer journeys"> <h3 class="h5 "> <div data-oc-token-text> Reach customers where they are </div></h3></button> </div> <div class="collapse " id="accordion-oc89da-item_1700665902699" data-parent="accordion-container-accordion-oc89da"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Engage customers using prebuilt digital channels including text, email, and push notifications, and then seamlessly add custom channels to the journey. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/287289-DYN-CustomerInsights-2.4-2000x1125?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1186&hei=668&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A screen shot of a flow diagram in azure." loading="lazy" data-oc="occ126" id="image-occ126"> </div> </div> </div> </div> </div> </div></li> </ul> </div> </div> </div> </div> </div> <div data-cmp-hook-tabs="tabitems" id="tabs-pill-bar-ocb9d418_tab2" class="tab-panel fade " role="tabpanel" aria-labelledby="_tab2-tab" tabindex="2tabs-pill-bar-ocb9d418" hidden> <div> <div ocr-component-name="accordion" data-component-id="83a648d7a0b795a0825b6d7dfc9568c8" class="accordion"> <div class="ocr-accordion accordion--vertical accordion--vertical-product "> <div data-mount="ocr-accordion"> <ul class="accordion" id="accordion-container-accordion-oc302c"> <li class="ocr-accordion-item"><span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "><button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc302c-item_1698842048312" aria-expanded="true" data-mount="ocr-collapse" data-bi-an="Tab_3_Boost your productivity" data-bi-ecn="Get insights faster" data-bi-ehn="Deliver connected customer journeys" data-bi-ct="Accordion Collapse" data-bi-hn="Deliver connected customer journeys" data-bi-bhvr="8" data-bi-compnm="Accordion - Filtered" data-bi-cn="Get insights faster" data-bi-view="Overview | Deliver connected customer journeys"> <h3 class="h5 "> <div data-oc-token-text> Get insights faster </div></h3></button> </div> <div class="collapse show" id="accordion-oc302c-item_1698842048312" data-parent="accordion-container-accordion-oc302c"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Discover insights and quickly understand customer attributes with individual profile summaries using Microsoft Copilot. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/287289-DYN-CustomerInsights-3.1-2000x1125?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1186&hei=668&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A dashboard showing customer insights." loading="lazy" data-oc="oc5f4f" id="image-oc5f4f"> </div> </div> </div> </div> </div> </div></li> <li class="ocr-accordion-item"><span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "><button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc302c-item_1690875737053" aria-expanded="false" data-mount="ocr-collapse" data-bi-an="Tab_3_Boost your productivity" data-bi-ecn="Simplify audience targeting" data-bi-ehn="Deliver connected customer journeys" data-bi-ct="Accordion Expand" data-bi-hn="Deliver connected customer journeys" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Simplify audience targeting" data-bi-view="Overview | Deliver connected customer journeys"> <h3 class="h5 "> <div data-oc-token-text> Simplify audience targeting </div></h3></button> </div> <div class="collapse " id="accordion-oc302c-item_1690875737053" data-parent="accordion-container-accordion-oc302c"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Describe your target segments to Copilot and quickly build, review, and modify customer segments. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/287289-DYN-CustomerInsights-3.2-2000x1125?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1186&hei=668&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A screen shot of the azure portal login page." loading="lazy" data-oc="oc272d" id="image-oc272d"> </div> </div> </div> </div> </div> </div></li> <li class="ocr-accordion-item"><span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "><button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc302c-item_1690875740772" aria-expanded="false" data-mount="ocr-collapse" data-bi-an="Tab_3_Boost your productivity" data-bi-ecn="Tailor content quickly" data-bi-ehn="Deliver connected customer journeys" data-bi-ct="Accordion Expand" data-bi-hn="Deliver connected customer journeys" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Tailor content quickly" data-bi-view="Overview | Deliver connected customer journeys"> <h3 class="h5 "> <div data-oc-token-text> Tailor content quickly </div></h3></button> </div> <div class="collapse " id="accordion-oc302c-item_1690875740772" data-parent="accordion-container-accordion-oc302c"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Generate tailored content and headlines, branded emails, and captivating images for any segment with Copilot. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/287289-DYN-CustomerInsights-3.3-2000x1125?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1186&hei=668&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A screen shot of a document on a computer screen." loading="lazy" data-oc="oc6e9c" id="image-oc6e9c"> </div> </div> </div> </div> </div> </div></li> <li class="ocr-accordion-item"><span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "><button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc302c-item_1700666050974" aria-expanded="false" data-mount="ocr-collapse" data-bi-an="Tab_3_Boost your productivity" data-bi-ecn="Create journeys easily" data-bi-ehn="Deliver connected customer journeys" data-bi-ct="Accordion Expand" data-bi-hn="Deliver connected customer journeys" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Create journeys easily" data-bi-view="Overview | Deliver connected customer journeys"> <h3 class="h5 "> <div data-oc-token-text> Create journeys easily </div></h3></button> </div> <div class="collapse " id="accordion-oc302c-item_1700666050974" data-parent="accordion-container-accordion-oc302c"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Simplify journey creation with Copilot by defining your business goals, target audience, or desired flows. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/287289-DYN-CustomerInsights-3.4-2000x1125?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1186&hei=668&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A screenshot of the azure SaaS dashboard." loading="lazy" data-oc="oce1c7" id="image-oce1c7"> </div> </div> </div> </div> </div> </div></li> </ul> </div> </div> </div> </div> </div><a class="btn btn-link sr-only-focusable" aria-label="Back to tabs" data-focus="back-to-tabs">Back to tabs</a> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div ocr-component-name="section-master" data-component-id="2b9a710ec7952a9e39aaccb62b93dcee" class="section-master theme-night bg--base-fade section-master--breadth-comfortable section-master--alignment-center section-master--layout-header-horizontal-alignment-center"> <div class="container" data-oc="oc74d7" id="Leader-in-sales"> <div class="row"> <div class="col"> <div class="layout section-master__layout"> <div class="layout__col"> <div class="section-master__layout-header"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading block-heading--alignment-centered block-heading--size-m animation animation--effect-2-scroll block-heading--campaign"> <div class=" block-heading__title" ocr-telemetry-name ocr-en-title="<h2>The Total Economic Impact™ of Microsoft Dynamics 365 Customer Insights</h2> "> <div data-oc-token-text> <h2>The Total Economic Impact™ of Microsoft Dynamics 365 Customer Insights</h2> </div> </div> <div class=" block-heading__paragraph"> <div data-oc-token-text> Explore the advantages of Dynamics 365 Customer Insights in this commissioned study conducted by Forrester Consulting. </div> </div> <div class="block-heading__button-group"> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"><a class="btn " data-bi-ecn="Get the study" data-bi-ehn="The Total Economic Impact™ of Microsoft Dynamics 365 Customer Insights" data-bi-tags="{"BiLinkName":"getthestudy"}" tabindex="0" data-bi-hn="The Total Economic Impact™ of Microsoft Dynamics 365 Customer Insights" data-bi-bhvr="234" data-bi-cn="Get the study" data-bi-compnm="Block Slim" data-regenerate-fwlink="true" target="_blank" data-oc="oc5500" data-bi-ct="Component Button" id="action-oc5500" href="https://translate.google.com/website?sl=pl&tl=cs&hl=en-GB&u=https://go.microsoft.com/fwlink/?linkid%3D2270888%26clcid%3D0x409%26culture%3Den-us%26country%3Dus" data-bi-sn="1" aria-label="Get the study of Microsoft Dynamics 365 Customer Insights" data-bi-view="The Total Economic Impact™ of Microsoft Dynamics 365 Customer Insights" data-isenvauthor="false"> <span class="btn__text">Get the study</span> </a> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row section-master__slot"> <div class="col"> <div ocr-component-name="stats" class="stats tabs" data-component-id="bb3015a4d1784d8c89c058be74efc373"> <div class="stats layout layout--cols-4"> <div class="stats__stat layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--stat"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text><span class="d-block h3">324%</span> </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> ROI over three years<sup><a aria-label="footnote 1" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/customer-insights?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB#footnotetext1" class="ms-rte-link">1</a></sup> </div> </div> </div> </div> </div> <div class="stats__stat layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--stat"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text><span class="d-block h3">75%</span> </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Time savings on customer journey development<sup><a aria-label="footnote 1" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/customer-insights?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB#footnotetext1" class="ms-rte-link">1</a></sup> </div> </div> </div> </div> </div> <div class="stats__stat layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--stat"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text><span class="d-block h3"><6</span> </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Months to payback<sup><a aria-label="footnote 1" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/customer-insights?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB#footnotetext1" class="ms-rte-link">1</a></sup> </div> </div> </div> </div> </div> <div class="stats__stat layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--stat"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text><span class="d-block h3">15%</span> </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Improvement to conversion rate per customer journey<sup><a aria-label="footnote 1" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/customer-insights?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB#footnotetext1" class="ms-rte-link">1</a></sup> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div ocr-component-name="section-master" data-component-id="2b9a710ec7952a9e39aaccb62b93dcee" class="section-master section-master--breadth-comfortable section-master--density-compact section-master--alignment-center section-master--layout-header-horizontal-alignment-center"> <div class="section-master__image "> <div class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/pricing-bg-352615?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1600&hei=608&qlt=100&fit=constrain" class=" " alt loading="lazy"> </div> </div> <div class="container" data-oc="ocf9d9" id="Pricing"> <div class="row"> <div class="col"> <div class="layout section-master__layout"> <div class="layout__col"> <div 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href="https://translate.google.com/website?sl=pl&tl=cs&hl=en-GB&u=https://go.microsoft.com/fwlink/?linkid%3D2253376%26clcid%3D0x409%26culture%3Den-us%26country%3Dus" data-bi-sn="2" aria-label="Contact us about Dynamics 365 Customer Insights Pricing" data-bi-view="Pricing | Start where you want, add what you need" data-isenvauthor="false"> <span class="btn__text">Contact us</span> </a> </div> </div> </div> <template data-ocr-pricing-config="{"requestQuery":"a0c4p0_pidcfq7ttc0n13s_skuid0007_r2p1","discountedTextTemplate":"Originally starting from %{msrpPrice} now starting from %{listPrice}","isRequestModeAjax":false,"isProductPriceOverridden":false,"isUsingProductTitle":true,"displayUnitMap":{"CFQ7TTC0N13S":"tenant/month"}}"> <div class="sku__buttons" data-ocr-pricing-content="links"> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"><a class="btn btn--md " data-bi-ecn="Buy now" data-bi-ehn="Start where you want, add what you need" data-bi-tags="{"BiLinkName":"buynow"}" tabindex="0" data-bi-hn="Start where you want, add what you need" data-bi-bhvr="92" data-bi-cn="Buy now" data-bi-compnm="Three Up Cards" data-regenerate-fwlink="true" target="_blank" data-oc="oc687a" data-bi-ct="Card Button" id="action-oc687a" href="https://translate.google.com/website?sl=pl&tl=cs&hl=en-GB&u=https://go.microsoft.com/fwlink/?linkid%3D2256303%26clcid%3D0x409%26culture%3Den-us%26country%3Dus" data-bi-sn="1" aria-label="Buy now" data-bi-view="Pricing | Start where you want, add what you need" data-isenvauthor="false"> <span class="btn__text">Buy now</span> </a> <a class="btn btn--secondary btn--md " data-bi-ecn="Contact us" data-bi-ehn="Start where you want, add what you need" data-bi-tags="{"BiLinkName":"contactus"}" tabindex="0" data-bi-hn="Start where you want, add what you need" data-bi-bhvr="124" data-bi-cn="Contact us" data-bi-compnm="Three Up Cards" data-regenerate-fwlink="true" target="_blank" data-oc="oc6b2a" data-bi-ct="Card Button" id="action-oc6b2a" href="https://translate.google.com/website?sl=pl&tl=cs&hl=en-GB&u=https://go.microsoft.com/fwlink/?linkid%3D2253376%26clcid%3D0x409%26culture%3Den-us%26country%3Dus" data-bi-sn="2" aria-label="Contact us about Dynamics 365 Customer Insights Pricing" data-bi-view="Pricing | Start where you want, add what you need" data-isenvauthor="false"> <span class="btn__text">Contact us</span> </a> </div> </div> <div class="sku__unavailable not-found" data-ocr-pricing-content="unavailable"> This product is not available in your market. </div> </template> <script src="/etc.clientlibs/onecloud/clientlibs/clientlib-product-pricing-templates/sku.min.ACSHASH305e80cb22d0f14e474c408c181cb792.js"></script> </div> </div> <div class="layout__col card-plan-detail__content"> <div> <div data-oc-token-text> Unify customer data with personalized journeys. Includes up to four environments, 100,000 Unified People,<sup><a aria-label="Footnote 2" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/customer-insights?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB#footnotetext2" class="ms-rte-link">2</a> </sup>and 10,000 Interacted People.<sup><a aria-label="Footnote 3" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/customer-insights?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB#footnotetext3" class="ms-rte-link">3</a></sup> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div ocr-component-name="section-master" data-component-id="2b9a710ec7952a9e39aaccb62b93dcee" class="section-master section-master--bg-stacked"> <div class="section-master__image "> <div class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/partners-bg-352615?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt loading="lazy"> </div> </div> <div class="container" data-oc="oc9d58" id="partners"> <div class="row"> <div class="col"> <div class="layout section-master__layout"> <div class="layout__col"> <div class="section-master__layout-header"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading block-heading--size-s animation animation--effect-3-scroll"> <div class="fg--neutral-highlight block-heading__eyebrow"> <div data-oc-token-text> Partners </div> </div> <div class=" block-heading__title" ocr-telemetry-name ocr-en-title="<h2>Discover Microsoft partners</h2> "> <div data-oc-token-text> <h2>Discover Microsoft partners</h2> </div> </div> <div class="parsys block-heading__slot"> <div ocr-component-name="three-up-cards" data-component-id="bb3c6b0b0eda6b639abbfd2e9d327f01" class="three-up-cards layout layout--cols-3"> <div class="three-up-cards__card layout__col"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/DYN_PDP_Sales_Partners_Card_01?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=832&hei=357&qlt=100&fit=constrain" class=" " alt="A group of people sitting in a conference room." loading="lazy" data-oc="oc064f" id="image-oc064f"> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs"> <div class="block-feature__top d-flex flex-row align-items-start" data-en-title="<h3>Get started with consulting services</h3> "> <div class="block-feature__headings d-flex flex-column align-items-start"> <div 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src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/DYN_PDP_Sales_Partners_Card_02?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=832&hei=357&qlt=100&fit=constrain" class=" " alt="A man and woman sitting at a table looking at a laptop." loading="lazy" data-oc="oca36a" id="image-oca36a"> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs"> <div class="block-feature__top d-flex flex-row align-items-start" data-en-title="<h3>Explore Dynamics 365 partner apps</h3> "> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class="block-feature__eyebrow"> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">Explore Dynamics 365 partner apps</span></h3> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Extend and enhance your solution with prebuilt apps tailored to your industry or needs. </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"><a class="link " data-bi-ecn="Browse apps" data-bi-ehn="Explore Dynamics 365 partner apps" data-bi-tags="{"BiLinkName":"browseapps"}" tabindex="0" data-bi-hn="Explore Dynamics 365 partner apps" data-bi-bhvr="230" data-bi-cn="Browse apps" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-oc="ocd8e8" data-bi-ct="Card Link" id="action-ocd8e8" href="https://translate.google.com/website?sl=pl&tl=cs&hl=en-GB&u=https://go.microsoft.com/fwlink/?linkid%3D2270542%26clcid%3D0x409%26culture%3Den-us%26country%3Dus" data-bi-sn="3" aria-label="Browse apps on Microsoft AppSource" 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</div> </div> <div class="row section-master__slot"> <div class="col"> </div> </div> </div> <div ocr-component-name="section-master" data-component-id="2b9a710ec7952a9e39aaccb62b93dcee" class="section-master section-master--breadth-comfortable section-master--density-compact"> <div class="container" data-oc="oc83b8" id="usecases"> <div class="row"> <div class="col"> <div class="layout section-master__layout"> <div class="layout__col"> <div class="section-master__layout-header"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading animation animation--effect-2-scroll"> <div class="fg--neutral-highlight block-heading__eyebrow"> <div data-oc-token-text> Use cases </div> </div> <div class=" block-heading__title" ocr-telemetry-name ocr-en-title="<h2>Connected customer experiences across teams</h2> "> <div data-oc-token-text> <h2>Connected customer experiences across teams</h2> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row section-master__slot"> <div class="col"> <div ocr-component-name="stats" class="stats tabs" data-component-id="bb3015a4d1784d8c89c058be74efc373"> <div class="stats layout layout--cols-3"> <div class="stats__stat layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs block-feature--indicator"> <div class="block-feature__badge"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge badge--size-s theme-day"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-xs"> <div class="ocr-img media__asset"><img src="/content/dam/microsoft/final/en-us/microsoft-brand/icons/Icon_marketing-24x24.png" aria-hidden="true" role="presentation" alt> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">Marketing</span></h3> </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Tailor real-time customer journeys and use Copilot to find new insights, create audience segments, and produce personalized content. </div> </div> </div> </div> </div> <div class="stats__stat layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs block-feature--indicator"> <div class="block-feature__badge"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge badge--size-s theme-day"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-xs"> <div class="ocr-img media__asset"><img src="/content/dam/microsoft/final/en-us/microsoft-brand/icons/Icon_sales-24x24.png" aria-hidden="true" role="presentation" alt> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">Sales</span></h3> </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Empower sellers with real-time leads, enabling personalized interactions through AI-generated predictions and product recommendations. </div> </div> </div> </div> </div> <div class="stats__stat layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs block-feature--indicator"> <div class="block-feature__badge"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge badge--size-s theme-day"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-xs"> <div class="ocr-img media__asset"><img src="/content/dam/microsoft/final/en-us/microsoft-brand/icons/icons_service-24x24.png" aria-hidden="true" role="presentation" alt> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">Service</span></h3> </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Identify customer issues proactively and provide service representatives with in-depth customer profiles that help route cases and resolve issues faster. </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div ocr-component-name="section-master" data-component-id="2b9a710ec7952a9e39aaccb62b93dcee" class="section-master theme-day bg--neutral-fade section-master--breadth-comfortable section-master--density-compact section-master--layout-slot-horizontal-alignment-right section-master--layout-slot-vertical-alignment-bottom section-master--layout-rtl-fixed"> <div class="section-master__image "> <div class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/customerstories-bg-352615?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=3200&hei=1486&qlt=100&fit=constrain" class=" " alt loading="lazy"> </div> </div> <div class="container" data-oc="oca0c0" id="customer-stories"> <div class="row"> <div class="col"> <div class="layout section-master__layout section-master--layout-cols-2 "> <div class="layout__col"> <div class="section-master__layout-header"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading animation animation--effect-2-scroll"> <div class="fg--neutral-highlight block-heading__eyebrow"> <div data-oc-token-text> Customer stories </div> </div> <div class=" block-heading__title" ocr-telemetry-name ocr-en-title="<h2>Real customers, real results</h2> "> <div data-oc-token-text> <h2>Real customers, real results</h2> </div> </div> </div> </div> </div> <div class="layout__col"> <div class="section-master__layout-slot "> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"><a class="btn btn--secondary " data-bi-ecn="Explore all customer stories" data-bi-ehn="Real customers, real results" data-bi-tags="{"BiLinkName":"exploreallcustomerstories"}" tabindex="0" data-bi-hn="Real customers, real results" data-bi-bhvr="231" data-bi-cn="Explore all customer stories" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-oc="oc8800" data-bi-ct="Component Button" id="action-oc8800" href="https://translate.google.com/website?sl=pl&tl=cs&hl=en-GB&u=https://go.microsoft.com/fwlink/p/?linkid%3D2253007%26clcid%3D0x409%26culture%3Den-us%26country%3Dus" data-bi-sn="1" aria-label="Explore all customer stories" data-bi-view="Customer stories | Real customers, real results" data-isenvauthor="false"> <span class="btn__text">Explore all customer stories</span> </a> </div> </div> </div> </div> </div> </div> <div class="row section-master__slot"> <div class="col"> <div ocr-component-name="carousel" class="carousel animation animation--effect-6-scroll" data-component-id="30e413605fff43088d2a5f45572b059f"> <div class="carousel carousel--indicator-media-bar carousel--type-case-study" data-oc="occb7f" id="carousel-occb7f"> <section class="carousel__section " aria-label="CUSTOMER STORIES" data-mount="ocr-carousel"><span id="carousel-carousel-occb7f-announcement-text" class="carousel__announcement-text sr-only" aria-live="polite" data-multi-slide-translatable=" Slide {0} {1} indicator" data-single-slide-translatable=" Slide {0} {1} indicator"></span> <div class="carousel__controls carousel__container" id="carousel-occb7f-controls"><button type="button" class="carousel__arrow-prev" title="Previous Slide" data-slide="prev" aria-labelledby="carousel-control-prev-carousel-occb7f" aria-controls="carousel-occb7f-carousel__container" data-bi-ecn="Previous Slide" data-bi-ct="Nav Left" data-bi-ehn="Real customers, real results" data-bi-hn="Real customers, real results" data-bi-cn="Previous Slide" data-bi-compnm="Carousel" data-bi-view="Customer stories | Real customers, real results"> <span class="sr-only" id="carousel-control-prev-carousel-occb7f">Previous Slide</span> <span class="glyph-prepend glyph-prepend-back glyph-prepend-medium" aria-hidden="true"></span> </button> <ol class="carousel__indicators"> <li><a href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/customer-insights?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB#carousel-occb7f-0" class="carousel__indicators-item" role="button" aria-controls="carousel-occb7f-0" aria-label="Slide 1 Kodak alaris indicator" aria-current="false" data-current-slide-translatable="current slide" data-bi-an="Kodak alaris logo" data-bi-ehn="Real customers, real results" data-bi-hn="Real customers, real results" data-bi-compnm="Carousel" data-bi-view="Customer stories | Real customers, real results"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/customerstories-logo1-352615?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=208&hei=100&qlt=100&fit=constrain" class=" " alt="Kodak alaris logo" loading="lazy" data-oc="occc5e" id="image-occc5e"> </div> </div> </div><span class="indicator" role="presentation"></span> </div></a></li> <li><a href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/customer-insights?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB#carousel-occb7f-1" class="carousel__indicators-item" role="button" aria-controls="carousel-occb7f-1" aria-label="Slide 2 Sonepar indicator" aria-current="false" data-current-slide-translatable="current slide" data-bi-an="Sonepar logo" data-bi-ehn="Real customers, real results" data-bi-hn="Real customers, real results" data-bi-compnm="Carousel" data-bi-view="Customer stories | Real customers, real results"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/customerstories-logo2-352615?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=208&hei=100&qlt=100&fit=constrain" class=" " alt="Sonepar Logo" loading="lazy" data-oc="oc9577" id="image-oc9577"> </div> </div> </div><span class="indicator" role="presentation"></span> </div></a></li> <li><a href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/customer-insights?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB#carousel-occb7f-2" class="carousel__indicators-item" role="button" aria-controls="carousel-occb7f-2" aria-label="Slide 3 Team Rubicon indicator" aria-current="false" data-current-slide-translatable="current slide" data-bi-an="Lync & Co Logo" data-bi-ehn="Real customers, real results" data-bi-hn="Real customers, real results" data-bi-compnm="Carousel" data-bi-view="Customer stories | Real customers, real results"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/customerstories-logo3-352615?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=208&hei=100&qlt=100&fit=constrain" class=" " alt="Team rubicon logo" loading="lazy" data-oc="oc3ea0" id="image-oc3ea0"> </div> </div> </div><span class="indicator" role="presentation"></span> </div></a></li> <li><a href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/customer-insights?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB#carousel-occb7f-3" class="carousel__indicators-item" role="button" aria-controls="carousel-occb7f-3" aria-label="Slide 4 Link & Co indicator" aria-current="false" data-current-slide-translatable="current slide" data-bi-an="Campari Group logo" data-bi-ehn="Real customers, real results" data-bi-hn="Real customers, real results" data-bi-compnm="Carousel" data-bi-view="Customer stories | Real customers, real results"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/DYN_PDP_CI_Logo_img-1-Lync-Co?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=208&hei=100&qlt=100&fit=constrain" class=" " alt="Lync & Co Logo" loading="lazy" data-oc="oc33c8" id="image-oc33c8"> </div> </div> </div><span class="indicator" role="presentation"></span> </div></a></li> <li><a href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/customer-insights?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB#carousel-occb7f-4" class="carousel__indicators-item" role="button" aria-controls="carousel-occb7f-4" aria-label="Slide 5 Campari Group indicator" aria-current="false" data-current-slide-translatable="current slide" data-bi-an="Valencia logo" data-bi-ehn="Real customers, real results" data-bi-hn="Real customers, real results" data-bi-compnm="Carousel" data-bi-view="Customer stories | Real customers, real results"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/DYN_PDP_CI_Logo_img-2CampariGroup?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=208&hei=100&qlt=100&fit=constrain" class=" " alt="Campari Group logo" loading="lazy" data-oc="oc392c" id="image-oc392c"> </div> </div> </div><span class="indicator" role="presentation"></span> </div></a></li> <li><a href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/customer-insights?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB#carousel-occb7f-5" class="carousel__indicators-item" role="button" aria-controls="carousel-occb7f-5" aria-label="Slide 6 Valencia C.F. indicator" aria-current="false" data-current-slide-translatable="current slide"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/DYN_PDP_CI_Logo_img-4-Valencia?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=208&hei=100&qlt=100&fit=constrain" class=" " alt="Valencia logo" loading="lazy" data-oc="oc4e80" id="image-oc4e80"> </div> </div> </div><span class="indicator" role="presentation"></span> </div></a></li> </ol><button type="button" class="carousel__arrow-next" title="Next Slide" data-slide="next" aria-labelledby="carousel-control-next-carousel-occb7f" aria-controls="carousel-occb7f-carousel__container" data-bi-ecn="Next Slide" data-bi-ct="Nav Right" data-bi-ehn="Real customers, real results" data-bi-hn="Real customers, real results" data-bi-cn="Next Slide" data-bi-compnm="Carousel" data-bi-view="Customer stories | Real customers, real results"> <span class="sr-only" id="carousel-control-next-carousel-occb7f">Next Slide</span> <span class="glyph-prepend glyph-prepend-forward glyph-prepend-medium" aria-hidden="true"></span> </button> </div> <div class="carousel__window hide-scrollbar "> <div id="carousel-occb7f-carousel__container" class="carousel__container layout layout--overflow "> <div role="group" aria-roledescription="slide" id="carousel-occb7f-0" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 0"> <div ocr-component-name="testimonial-card" data-component-id="1d89c9144380e9a74ec8e9c95779a19a" class="testimonial-card bg--card-normal depth-4 rounded-l row m-0"> <div class="testimonial-card__media order-md-1 col-6 col-md-6 col-lg-12"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-m"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/customerstories-01-352615?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1328&hei=1038&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="ocba1b" id="image-ocba1b"> </div> <div class="media__slot"> </div> </div> </div> <div class="testimonial-card__content col-6 col-md-6 col-lg-12"> <div class="testimonial-card__body"> <div class="testimonial-card__quote"> <div class="testimonial-card__content-media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/customerstories-logo1-352615?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=160&hei=68&qlt=100&fit=crop" class=" " alt="Kodak alaris logo" loading="lazy" data-oc="ocd4aa" id="image-ocd4aa"> </div> </div> </div> <div data-oc-token-text> <blockquote> <span class="d-block h4">“With the use of AI-enabled features in Dynamics 365, we believe we can provide a better experience for our team, our partners, and our customers.“</span> </blockquote> </div> <div class="fg--base-strong" data-oc-token-text> Nick Amorese, Global Client and Partner Operations Manager, Kodak Alaris </div> </div> <div class="testimonial-card__stats"> <div ocr-component-name="stats" class="stats tabs" data-component-id="bb3015a4d1784d8c89c058be74efc373"> <div class="stats layout layout--cols-1"> <div class="stats__stat layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--s block-feature--stat"> <div class="block-feature__top d-flex flex-row align-items-start" data-en-title="61%"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class="block-feature__eyebrow"> </div> <div class=" block-feature__title"> <div data-oc-token-text> 61% </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Cost savings </div> </div> </div> </div> </div> </div> </div> </div> <div class="testimonial-card__footer"> <div class="testimonial-card__products"> <div class="label " data-oc-token-text> <h3><span class="d-block h6">Products</span></h3> </div> <div ocr-component-name="block-slim" class="block-slim block-slim--related-products" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="Dynamics 365 Customer Insights"> <div class="list-item__leading"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-xs"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/customerinsights-352615?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=16&hei=16&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="ocfc6d" id="image-ocfc6d"> </div> </div> </div> </div> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text> Dynamics 365 Customer Insights </div> </div> </div> </div> </div> </div> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="<a aria-label="Dynamics 365 Sales" href="https://www.microsoft.com/en-us/dynamics-365/products/sales" class="ms-rte-link" target="_self">Dynamics 365 Sales</a>"> <div class="list-item__leading"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-xs"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/sales-352615?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=16&hei=16&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="oc493b" id="image-oc493b"> </div> </div> </div> </div> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text><a aria-label="Dynamics 365 Sales" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/sales?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" class="ms-rte-link" target="_self">Dynamics 365 Sales</a> </div> </div> </div> </div> </div> </div> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="<a aria-label="Microsoft Teams" href="https://www.microsoft.com/en-us/microsoft-teams/group-chat-software" class="ms-rte-link" target="_self">Microsoft Teams</a>"> <div class="list-item__leading"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-xs"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/Icon_%20Teams%20_28x28?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=16&hei=16&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="oc4ac7" id="image-oc4ac7"> </div> </div> </div> </div> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text><a aria-label="Microsoft Teams" href="https://www-microsoft-com.translate.goog/en-us/microsoft-teams/group-chat-software?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" class="ms-rte-link" target="_self">Microsoft Teams</a> </div> </div> </div> </div> </div> </div> </div> </div> <div> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"><a class="btn " data-bi-ecn="Read the story" data-bi-ehn="“With the use of AI-enabled features in Dynamics 365, we believe we can provide a better experience for our team, our partners, and our customers.“" data-bi-tags="{"BiLinkName":"readthestory3"}" tabindex="0" data-bi-hn="“With the use of AI-enabled features in Dynamics 365, we believe we can provide a better experience for our team, our partners, and our customers.“" data-bi-bhvr="231" data-bi-cn="Read the story" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-bi-an="Kodak alaris logo" data-oc="oc7217" data-bi-ct="Card Button" id="action-oc7217v5" href="https://translate.google.com/website?sl=pl&tl=cs&hl=en-GB&u=https://go.microsoft.com/fwlink/p/?linkid%3D2281032%26clcid%3D0x409%26culture%3Den-us%26country%3Dus" data-bi-sn="5" aria-label="Read the story of Kodak Alaris saves 61% of marketing automation costs with Microsoft Dynamics 365 Customer Insights" data-bi-view="Customer stories | Real customers, real results" data-isenvauthor="false"> <span class="btn__text">Read the story</span> </a> </div> </div> </div> </div> </div> </div> </div> <div role="group" aria-roledescription="slide" id="carousel-occb7f-1" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 1"> <div ocr-component-name="testimonial-card" data-component-id="1d89c9144380e9a74ec8e9c95779a19a" class="testimonial-card bg--card-normal depth-4 rounded-l row m-0"> <div class="testimonial-card__media order-md-1 col-6 col-md-6 col-lg-12"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-m"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/customerstories-02-352615?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1328&hei=1028&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="ocb9c0" id="image-ocb9c0"> </div> </div> </div> <div class="testimonial-card__content col-6 col-md-6 col-lg-12"> <div class="testimonial-card__body"> <div class="testimonial-card__quote"> <div class="testimonial-card__content-media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/customerstories-logo2-352615?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=160&hei=68&qlt=100&fit=constrain" class=" " alt="Sonepar logo" loading="lazy" data-oc="oc96aa" id="image-oc96aa"> </div> </div> </div> <div data-oc-token-text> <blockquote> <span class="d-block h4">“We have a variety of customers. Digital visibility powered by Microsoft enables Sonepar to deliver a personalized omnichannel experience to every one of our customers.”</span> </blockquote> </div> <div class="fg--base-strong" data-oc-token-text> Jérémie Profeta, Chief Transformation Officer, Sonepar </div> </div> <div class="testimonial-card__footer"> <div class="testimonial-card__products"> <div class="label " data-oc-token-text> <h3><span class="d-block h6">Products</span></h3> </div> <div ocr-component-name="block-slim" class="block-slim block-slim--related-products" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="Dynamics 365 Customer Insights"> <div class="list-item__leading"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-xs"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/customerinsights-352615?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=16&hei=16&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="oc8477" id="image-oc8477"> </div> </div> </div> </div> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text> Dynamics 365 Customer Insights </div> </div> </div> </div> </div> </div> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="<a aria-label="Dynamics 365 Sales" href="https://www.microsoft.com/en-us/dynamics-365/products/sales" class="ms-rte-link" target="_self">Dynamics 365 Sales</a>"> <div class="list-item__leading"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-xs"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/sales-352615?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=16&hei=16&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="ocdbe9" id="image-ocdbe9"> </div> </div> </div> </div> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text><a aria-label="Dynamics 365 Sales" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/sales?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" class="ms-rte-link" target="_self">Dynamics 365 Sales</a> </div> </div> </div> </div> </div> </div> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="<a aria-label="Dynamics 365 Customer Service" href="https://www.microsoft.com/en-us/dynamics-365/products/customer-service" class="ms-rte-link" target="_self">Dynamics 365 Customer Service</a>"> <div class="list-item__leading"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-xs"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/service-352615?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=16&hei=16&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="oc6f40" id="image-oc6f40"> </div> </div> </div> </div> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text><a aria-label="Dynamics 365 Customer Service" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/customer-service?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" class="ms-rte-link" target="_self">Dynamics 365 Customer Service</a> </div> </div> </div> </div> </div> </div> </div> </div> <div> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"><a class="btn " data-bi-ecn="Read the story" data-bi-ehn="“We have a variety of customers. Digital visibility powered by Microsoft enables Sonepar to deliver a personalized omnichannel experience to every one of our customers.”" data-bi-tags="{"BiLinkName":"readthestory4"}" tabindex="0" data-bi-hn="“We have a variety of customers. Digital visibility powered by Microsoft enables Sonepar to deliver a personalized omnichannel experience to every one of our customers.”" data-bi-bhvr="231" data-bi-cn="Read the story" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-bi-an="Sonepar logo" data-oc="oceefa" data-bi-ct="Card Button" id="action-oceefa" href="https://translate.google.com/website?sl=pl&tl=cs&hl=en-GB&u=https://go.microsoft.com/fwlink/?linkid%3D2281149%26clcid%3D0x409%26culture%3Den-us%26country%3Dus" aria-label="Read the story of Empowering excellence: Sonepar leverages Microsoft Dynamics 365 to offer the best omnichannel experience" data-bi-view="Customer stories | Real customers, real results" data-isenvauthor="false"> <span class="btn__text">Read the story</span> </a> </div> </div> </div> </div> </div> </div> </div> <div role="group" aria-roledescription="slide" id="carousel-occb7f-2" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 2"> <div ocr-component-name="testimonial-card" data-component-id="1d89c9144380e9a74ec8e9c95779a19a" class="testimonial-card bg--card-normal depth-4 rounded-l row m-0"> <div class="testimonial-card__media order-md-1 col-6 col-md-6 col-lg-12"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-m"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/customerstories-03-352615?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1328&hei=1028&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="oc5821" id="image-oc5821"> </div> </div> </div> <div class="testimonial-card__content col-6 col-md-6 col-lg-12"> <div class="testimonial-card__body"> <div class="testimonial-card__quote"> <div class="testimonial-card__content-media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/customerstories-logo3-352615?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=160&hei=68&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="ocef7c" id="image-ocef7c"> </div> </div> </div> <div data-oc-token-text> <blockquote> <span class="d-block h4">“Copilot in Dynamics 365 Customer Insights lets us move quickly, effectively, and efficiently. That’s what sets us apart, and those three elements are important in disaster response.”</span> </blockquote> </div> <div class="fg--base-strong" data-oc-token-text> Art delaCruz, Chief Executive Officer, Team Rubicon </div> </div> <div class="testimonial-card__footer"> <div class="testimonial-card__products"> <div class="label " data-oc-token-text> <h3><span class="d-block h6">Products</span></h3> </div> <div ocr-component-name="block-slim" class="block-slim block-slim--related-products" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="Dynamics 365 Customer Insights"> <div class="list-item__leading"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-xs"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/customerinsights-352615?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=16&hei=16&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="oc3a57" id="image-oc3a57"> </div> </div> </div> </div> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text> Dynamics 365 Customer Insights </div> </div> </div> </div> </div> </div> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="<a aria-label="Copilot in Dynamics 365" href="https://www.microsoft.com/en-us/dynamics-365/solutions/ai?msockid=0017b856927467c0240eacef9359664b" class="ms-rte-link" target="_self">Copilot in Dynamics 365</a>"> <div class="list-item__leading"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-xs"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/copilot-352615?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=16&hei=16&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="oc417f" id="image-oc417f"> </div> </div> </div> </div> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text><a aria-label="Copilot in Dynamics 365" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/solutions/ai?msockid=0017b856927467c0240eacef9359664b&_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" class="ms-rte-link" target="_self">Copilot in Dynamics 365</a> </div> </div> </div> </div> </div> </div> </div> </div> <div> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"><a class="btn " data-bi-ecn="Read the story" data-bi-ehn="“Copilot in Dynamics 365 Customer Insights lets us move quickly, effectively, and efficiently. That’s what sets us apart, and those three elements are important in disaster response.”" data-bi-tags="{"BiLinkName":"readthestory5"}" tabindex="0" data-bi-hn="“Copilot in Dynamics 365 Customer Insights lets us move quickly, effectively, and efficiently. That’s what sets us apart, and those three elements are important in disaster response.”" data-bi-bhvr="231" data-bi-cn="Read the story" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-oc="oc2605" data-bi-ct="Card Button" id="action-oc2605" href="https://translate.google.com/website?sl=pl&tl=cs&hl=en-GB&u=https://go.microsoft.com/fwlink/p/?linkid%3D2280787%26clcid%3D0x409%26culture%3Den-us%26country%3Dus" aria-label="Read the story of Team Rubicon’s tech-infused humanitarianism and the impact of Copilot in Dynamics 365 Customer Insights" data-bi-view="Customer stories | Real customers, real results" data-isenvauthor="false"> <span class="btn__text">Read the story</span> </a> </div> </div> </div> </div> </div> </div> </div> <div role="group" aria-roledescription="slide" id="carousel-occb7f-3" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 3"> <div ocr-component-name="testimonial-card" data-component-id="1d89c9144380e9a74ec8e9c95779a19a" class="testimonial-card bg--card-normal depth-4 rounded-l row m-0"> <div class="testimonial-card__media order-md-1 col-6 col-md-6 col-lg-12"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-m"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/DYN_PDP_CI_customerstory_img-1-Lyncoco?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1328&hei=1038&qlt=100&fit=constrain" class=" " alt="A living room with a couch and a lamp." loading="lazy" data-oc="oc5a6d" id="image-oc5a6d"> </div> <div class="media__slot"> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"> </div> </div> </div> </div> <div class="testimonial-card__content col-6 col-md-6 col-lg-12"> <div class="testimonial-card__body"> <div class="testimonial-card__quote"> <div class="testimonial-card__content-media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-s"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/DYN_PDP_CI_Logo_img-1-Lync-Co?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=160&hei=68&qlt=100&fit=constrain" class=" " alt="Lync & Co Logo" loading="lazy" data-oc="occb48" id="image-occb48"> </div> </div> </div> <div data-oc-token-text> <blockquote> <span class="d-block h4">“I see that with Customer Insights and the use of Copilot we can achieve great success and results by improving the brand.”</span> </blockquote> </div> <div class="fg--base-strong" data-oc-token-text> Madalena Albuquerque, Product Owner, Lynk & Co </div> </div> <div class="testimonial-card__footer"> <div class="testimonial-card__products"> <div class="label " data-oc-token-text> <h3><span class="d-block h6">Products</span></h3> </div> <div ocr-component-name="block-slim" class="block-slim block-slim--related-products" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="Dynamics 365 Customer Insights"> <div class="list-item__leading"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-xs"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"><img src="https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/customerinsights-352615?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=16&hei=16&qlt=100&fit=constrain" 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ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-m"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/customerstory_img-2-CampariGroup?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1328&hei=1022&qlt=100&fit=constrain" class=" " alt="The man is wearing a white shirt." loading="lazy" data-oc="oc9976" id="image-oc9976"> </div> <div class="media__slot"> </div> </div> </div> <div class="testimonial-card__content col-6 col-md-6 col-lg-12"> <div class="testimonial-card__body"> <div class="testimonial-card__quote"> <div class="testimonial-card__content-media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-s"><img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/DYN_PDP_CI_Logo_img-2CampariGroup?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=160&hei=68&qlt=100&fit=constrain" class=" " alt="Campari Group logo" loading="lazy" data-oc="oc0197" id="image-oc0197"> </div> </div> </div> <div data-oc-token-text> <blockquote> <span class="d-block h4">“We’re accelerating the visibility of consumer insights and business intelligence.”</span> </blockquote> </div> <div class="fg--base-strong" data-oc-token-text> Chad Niemuth, Vice President Global IT, Campari Group </div> </div> <div class="testimonial-card__footer"> <div class="testimonial-card__products"> <div class="label " data-oc-token-text> <h3><span class="d-block h6">Products</span></h3> </div> <div ocr-component-name="block-slim" class="block-slim block-slim--related-products" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> 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data-component-id="90f410e46dab75f685faffe8f751000c" role="list" class="footnote-list tabs"> <li> <div class="footnote-item tabs" data-component-id="140c44720ac487f8182e5e266b9acf96"> <div class="footnote__item"><a id="footnotetext1" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/customer-insights?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB#1footnote" class="footnote__item-number fg--accent-subtle-normal label-eyebrow" aria-label="Back to Footnote 1"> [1] </a> <div class="footnote__item-text fg--base-subtle small "> Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of Microsoft Dynamics 365 Customer Insights, April 2024. </div> </div> </div></li> <li> <div class="footnote-item tabs" data-component-id="140c44720ac487f8182e5e266b9acf96"> <div class="footnote__item"><a id="footnotetext2" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/customer-insights?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB#2footnote" class="footnote__item-number fg--accent-subtle-normal label-eyebrow" aria-label="Back to Footnote 2"> [2] </a> <div class="footnote__item-text fg--base-subtle small "> Unified People refers to a uniquely identified individual that is created through a collection of defined data source sets from multiple systems, represented by a profile. </div> </div> </div></li> <li> <div class="footnote-item tabs" data-component-id="140c44720ac487f8182e5e266b9acf96"> <div class="footnote__item"><a id="footnotetext3" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/customer-insights?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB#3footnote" class="footnote__item-number fg--accent-subtle-normal label-eyebrow" aria-label="Back to Footnote 3"> [3] </a> <div class="footnote__item-text fg--base-subtle small "> Interacted People refers to any Dataverse entity (such as a contact, lead, account or an Insights profile) that is interacted with. A person is considered interacted when they are interacted with via either an outbound interaction or an inbound one such as filling out a form via a marketing website. The interaction can be sent through the channels available in Customer Insights (such as emails, text messages, or push notifications), other Microsoft channels (such as Azure Communication Services), or external systems (such as other text-messaging providers). </div> </div> </div></li> <li> <div class="footnote-item tabs" data-component-id="140c44720ac487f8182e5e266b9acf96"> <div class="footnote__item"><a id="footnotetext4" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/customer-insights?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB#4footnote" class="footnote__item-number fg--accent-subtle-normal label-eyebrow" aria-label="Back to Footnote 4"> [4] </a> <div class="footnote__item-text fg--base-subtle small "> <p>Gartner, Magic Quadrant for B2B Marketing Automation Platforms, Rick LaFond, Jeff Cohen, Alan Antin, Upasna Chandna, Nicholas Mortensen, 23 September 2024.</p> <p> </p> <p>Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.</p> <p> </p> <p>Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.</p> </div> </div> </div></li> </ol> <script src="/etc.clientlibs/onecloud/components/content/reimagine/atomic/footnote/v2/footnote/clientlibs/site.min.ACSHASH8f1b786599ddd1d6c94a1d907f2cb5fd.js"></script> </div> </div> </div> </div> </div> <div data-component-id="0b49b9b5e044b98c3a79fc020b855de4" class="oc-utility-container" oc-component-name="utility-container"> <div class=" mb-n5 pt-3 pb-3 style-utility-59f76694-81a7-4f87-b70f-7519609a75b4-oc-aem-bg-color-picker " data-oc="ocd66d" id="utility-container-ocd66d"> <style> .style-utility-59f76694-81a7-4f87-b70f-7519609a75b4-oc-aem-bg-color-picker { background-color: #FFFFFF } </style> <div data-component-id="0b49b9b5e044b98c3a79fc020b855de4" class="oc-utility-container" oc-component-name="utility-container"> <div class="container " data-oc="oc538e" 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<div class="oneds-config" data-instrumentationkey="ccf6bbadba394a22800f5bbb98de9945-d6824c7a-33c5-4410-a4b7-821ec682032c-7570" data-isenabled="true" data-env="prod" data-market="en-us" data-pagename="Customer Insights and Journeys | Microsoft Dynamics 365" data-urlcollectquery="true" data-urlcollecthash="false" data-autocapturelineage="false" data-autocaptureresize="false" data-autocapturescroll="false" data-initialize1dseventname="none" data-tenantname="bade" data-tenanttitle="Brand, Advocacy, Digital and Experiences" data-tenantdomain="microsoft" data-tenantsitename="microsoft" data-tenantnameproperty="tenantName" data-tenanttitleproperty="tenantTitle" data-tenantdomainproperty="tenantDomain" data-tenantsitenameproperty="tenantSiteName" data-max1dsinitializedelayinseconds="1"> </div> <script src="/etc.clientlibs/microsoft/components/structure/page/clientlibs/custom-oneds.min.ACSHASHc3aec3d03bc5447975e3ee25b53f6c32.js"></script> <script id="onecloud-body-script" type="text/javascript" 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value="{"checkForAgentAvailability":"inherit","geoExclusion":"inherit","srcFmt":"https://publisher.liveperson.net/iframe-le-tag/iframe-cs.html?lpsite={0}&lpsection={1}&buttons=lpChatDynamics,lpChatDynamics2","topic":"Dynamics","suppressProactive":"inherit","sectionId":"dynamics-leadgen-{0}"}"> <meta name="chat-specific-site-type-locale-chat" value="{}"> <meta name="chat-invite-template" value="<style> .ow-link-wrapper #chatEngagement{ height: 35px; bottom: 0!important; } .ow-pro-c-body { background-color: #d5d5d5; padding-block-end: 100%; } .ow-pro-c-container-modal { position: fixed; right: 60px; bottom: 50px; z-index: 10040; height: 355px; width: 355px; /* background: #243A5E; */ background-image: linear-gradient(#1278D4 170px, 170px, white 355px 170px); box-shadow: 0px 5px 20px rgba(0, 0, 0, 0.15); } .ow-pro-c-button-container { display: flex; justify-content: flex-end; } .ow-pro-c-close-button { height: 20px; width: 20px; display: flex; margin-block-start: 16px; margin-inline-end: 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onclick="(window.chatInst.getProactiveChat()).toggle(false)" ></button> </div> <div class="ow-headinghelper-2 ow-pro-c-h-text">{{module.heading}}</div> <div class="c-button f-primary ow-pro-c-p-text"> {{chat-engagement.prompt}} </div> <div class="ow-pro-c-image-container ow-pro-c-d-flex"> <img src="{{module.img-src}}" alt="{{module.img-alt-txt}}" class="ow-pro-c-image" /> <ul data-cta-count="1"> <li class="ow-link-wrapper"> <button id="chatEngagement" aria-label="{{chat-engagement-aria-label}}" class="c-button f-primary ow-pro-c-chat-button" data-bi-cn="Chat_invite_accept" data-bi-bhvr="180" > <span> {{chat-engagement.btn-txt}} </span> </button> </li> </ul> <button id="chatDisengagement" class="ow-pro-c-button-glyph-container ow-pro-c-d-flex" aria-label="{{chat-disengagement.aria-label}}" data-bi-cn="Chat_invite_decline" data-bi-bhvr="15" > <div class="ow-pro-c-no-button">{{chat-disengagement.btn-txt}}</div> <div class="ow-pro-c-no-button c-glyph glyph-cancel"></div> </button> </div> </div>"> <meta name="chat-invite-fallback-content" value="{"module": {"heading": "Need help?","img-src": "https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/oc_chat_face_global","img-alt-txt": "Woman's face"},"chat-engagement": {"prompt": "Chat with a Microsoft sales specialist for answers to your Dynamics 365 questions.","aria-label": "Would you like to chat? Click here!","btn-txt": "Chat now"},"chat-disengagement": {"aria-label": "Click here to close the chat invite","btn-txt": "No thanks"}}"> <meta name="chat-oc-opts" value="{"chatDialogDescription": "chat with Sales window", "isChatDisabled": "", "siteType": "dynamics365", "disableProactiveChat": "false", "debugHostNames": ["localhost", "sites-author.adobeppe.microsoft.com"]}"> <script src="/etc.clientlibs/onecloud/clientlibs/clientlib-chat.min.ACSHASHb2193ee3d1a572c4de0275bb103c5293.js"></script> <script src="/etc.clientlibs/onecloud/clientlibs/clientlib-market-layer.min.ACSHASH551a5d1b5ebf715e3f78c311a57fa1d7.js"></script> <link rel="stylesheet" href="/etc.clientlibs/onecloud/clientlibs/clientlib-contact-sales.min.ACSHASH4a1a21c1176e98acf994a206329519ba.css" type="text/css"> <script src="/etc.clientlibs/onecloud/clientlibs/clientlib-contact-sales.min.ACSHASHbf8bebdf5d622f993d074a7e2534fe88.js"></script> <section id="oc-contact-sales"> <div class="position-fixed bottom-center sm-right-center ocr-contact-sales" data-bi-an="ContactSales_Widget" data-mount="contact-sales"> <div class="mobile-close-button-wrapper"><button class="btn collapse collapse-contact-sales text-blue border-blue depth-8-dark glyph-append glyph-append-cancel float-right bg-white mobile-close-button" data-bi-bhvr="8" data-bi-cn="ContactSales_Close" data-target=".collapse-contact-sales, .contact-sales-widget, .collapse-me" aria-label="Close the Chat and Contact Sales Widget" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/customer-insights?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB#" data-mount="multi-collapse" aria-expanded="false"> Close </button> </div> <ul class="rounded-lg depth-8-dark list-unstyled m-0 bg-blue"> <li class="align-items-center pr-g pl-1 py-1 contact-sales-widget" data-oc-chat-siderail> <div class="h-100 align-self-start collapse-me show"><button class="btn glyph-prepend p-3 d-flex justify-content-center btn-glyph-only glyph-prepend-chat-bubbles bg-transparent text-white" data-bi-bhvr="7" data-bi-cn="ContactSales_Chat_Widget_Icon" data-target=".collapse-contact-sales, .contact-sales-widget, .collapse-me" aria-label="Chat with sales" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/customer-insights?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB#" data-mount="multi-collapse" aria-expanded="false"> </button> </div> <div class="h-100 align-self-start collapse-me collapse"><span class="btn glyph-prepend p-3 d-flex justify-content-center btn-glyph-only glyph-prepend-chat-bubbles bg-transparent text-white" aria-hidden="true"></span> </div> <div class="collapse h-100 collapse-me pr-3 pl-2"> <div class="contact-sales-link"><a class="cta text-white text-nowrap null null null null null null" data-oc-chat role="button" data-target=", .contact-sales-widget, .collapse-me" aria-label="Chat with sales" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/customer-insights?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB#" data-bi-bhvr="180" data-bi-cn="ContactSales_Chat_Widget"> Chat with sales </a> </div> </div></li> <li class="align-items-center pr-g pl-1 py-1 contact-sales-widget"> <div class="h-100 align-self-start collapse-me show"><button class="btn glyph-prepend p-3 d-flex justify-content-center btn-glyph-only glyph-prepend-mail bg-transparent text-white" data-bi-bhvr="7" data-bi-cn="ContactSales_ContactUs_Widget_Icon" data-target=".collapse-contact-sales, .contact-sales-widget, .collapse-me" aria-label="Contact us" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/customer-insights?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB#" data-mount="multi-collapse" aria-expanded="false"> </button> </div> <div class="h-100 align-self-start collapse-me collapse"><span class="btn glyph-prepend p-3 d-flex justify-content-center btn-glyph-only glyph-prepend-mail bg-transparent text-white" aria-hidden="true"></span> </div> <div class="collapse h-100 collapse-me pr-3 pl-2"> <div class="contact-sales-link"><a class="cta text-white text-nowrap null null null null null null" role=" " data-target=", .contact-sales-widget, .collapse-me" aria-label="Contact us" href="https://translate.google.com/website?sl=pl&tl=cs&hl=en-GB&u=https://go.microsoft.com/fwlink/?linkid%3D2248458%26clcid%3D0x409" data-isautoappendreferrer="true" data-bi-bhvr="124" data-bi-cn="ContactSales_ContactUs_Widget"> Contact us </a> </div> </div></li> <li class="align-items-center pr-g pl-1 py-1 contact-sales-widget"> <div class="h-100 align-self-start collapse-me show"><button class="btn glyph-prepend p-3 d-flex justify-content-center btn-glyph-only glyph-prepend-phone bg-transparent text-white" data-bi-bhvr="7" data-bi-cn="ContactSales_Call_Widget_Icon" data-target=".collapse-contact-sales, .contact-sales-widget, .collapse-me" aria-label="Call or add to Skype now" href="https://www-microsoft-com.translate.goog/en-us/dynamics-365/products/customer-insights?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB#" data-mount="multi-collapse" aria-expanded="false"> </button> </div> <div class="h-100 align-self-start collapse-me collapse"><span class="btn glyph-prepend p-3 d-flex justify-content-center btn-glyph-only glyph-prepend-phone bg-transparent text-white" aria-hidden="true"></span> </div> <div class="collapse h-100 collapse-me pr-3 pl-2"> <div class="d-flex flex-column"> <div class="link-group"> <div class="contact-sales-link"><a class="text-white text-nowrap null null null null null null" role=" " data-target=", .contact-sales-widget, .collapse-me" aria-label="Call or add to Skype now" href="tel:1-855-270-0615?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" data-bi-bhvr="123" data-bi-cn="ContactSales_Call_Widget"> 1-855-270-0615 </a> </div> </div> </div> <p class="pt-1 m-0 font-weight-semibold">Available M-F 6 AM to 3 PM PT.</p> </div></li> </ul> </div> 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