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src="Images/pdf-file-logo.jpg" alt="pdf icon" style="vertical-align:middle;width:15px;"/></li> <li><img src="Images/bullet_blue.jpg" alt=""/><a href="../mw/file/CGS&ContactCenter.pdf" rel="external">ContactCenter Ro </a><img src="Images/pdf-file-logo.jpg" alt="pdf icon" style="vertical-align:middle;width:15px;"/></li> <li><img src="Images/bullet_blue.jpg" alt=""/><a href="../mw/file/Elicom&Euroanswer.pdf" rel="external">Elicom </a><img src="Images/pdf-file-logo.jpg" alt="pdf icon" style="vertical-align:middle;width:15px;"/></li> <li><img src="Images/bullet_blue.jpg" alt=""/><a href="../mw/file/XL_World.pdf" rel="external">XL World </a><img src="Images/pdf-file-logo.jpg" alt="pdf icon" style="vertical-align:middle;width:15px;"/></li></ul> <div id='tagcloud' style='width:228px;margin-top:0px;'> <a href='tag/printare_fata-verso/' class='tagcloud6'>printare fata-verso</a> <a href='tag/contracte_la_distanta/' class='tagcloud6'>contracte la distanta</a> <a 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class='tagcloud6'>Software Universe</a> <a href='tag/solutii_securitate_email/' class='tagcloud6'>solutii securitate email</a> <a href='tag/Adecco/' class='tagcloud6'>Adecco</a> <a href='tag/SpeedTAB/' class='tagcloud6'>SpeedTAB</a> <a href='tag/conferinte/' class='tagcloud6'>conferinte</a> <a href='tag/Group_Hug/' class='tagcloud6'>Group Hug</a> </div> </div> <div id="category_visualised"> <h2>Cele mai vizualizate articole</h2> <div id="category_visualised_left"> <div class="category_visualised_container"> <a href="articol/12143/Asseco_SEE_Romania_promoveaza_solutiile_de_Contact_center/" class="category_visualised_title">Asseco SEE Romania promoveaza solutiile de Contact center</a> <a href="articol/12143/Asseco_SEE_Romania_promoveaza_solutiile_de_Contact_center/" class="category_visualised_intro">Potrivit estimărilor Confederaţiei Europene pentru Centre de Contact (ECCCO), industria centrelor de contact va înregistra în Europa de Est un ritm anual de creştere de peste 12%, în comparaţie cu ritmul de doar 1-2% estimat pentru Europa de Vest.</a><div class="category_visualised_views">()</div><br/> <div class="category_visualised_date">26 Aprilie 2013</div> <a href="autor/Radu_Ghitulescu/" class="category_visualised_author">Radu Ghitulescu</a> <div style="clear:both;height:0px;line-height:0"></div> </div> <div class="category_visualised_container"> <a href="articol/15902/Experienta_cu_Contact_Centerul_influenteaza_nivelul_de_experienta_al_clientilor/" class="category_visualised_title">Experienta cu Contact Centerul influenteaza nivelul de experienta al clientilor</a> <a href="articol/15902/Experienta_cu_Contact_Centerul_influenteaza_nivelul_de_experienta_al_clientilor/" class="category_visualised_intro">Un studiu dat publicităţii de Plantronics, lider mondial în comunicarea audio, relevă că aproape 89% dintre consumatorii care renunţă la un brand au ca motiv experienţa negativă în ceea ce priveşte comunicarea cu contact center-ul şi aceasta este strâns legată atât de calitatea personalului şi a training-ului, dar poate fi asociată şi cu tehnologia utilizată.</a><div class="category_visualised_views">()</div><br/> <div class="category_visualised_date">13 Decembrie 2017</div> <a href="autor/Radu_Ghitulescu/" class="category_visualised_author">Radu Ghitulescu</a> <div style="clear:both;height:0px;line-height:0"></div> </div> <div class="category_visualised_container"> <a href="articol/13243/Crestere_de_aproximativ_60_la_suta__pentru_Blue_Point_Call_Center/" class="category_visualised_title">Creştere de aproximativ 60% pentru Blue Point Call Center</a> <a href="articol/13243/Crestere_de_aproximativ_60_la_suta__pentru_Blue_Point_Call_Center/" class="category_visualised_intro"> Blue Point, companie românească de servicii call-center complete, a anunţat pentru prima jumătate a anului 2014 o cifră de afaceri de 2,8 milioane de lei, în creştere cu aproximativ 60% faţă de aceeaşi perioadă a anului trecut.</a><div 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Septembrie 2011</div> <a href="autor/Radu_Ghitulescu/" class="category_visualised_author">Radu Ghitulescu</a> <div style="clear:both;height:0px;line-height:0"></div> </div> </div> </div> <div id="category_banner_bottom" style="text-align:center;clear:both;margin:0px auto 0px auto;padding:10px 0px 20px 0px;">    </div> </div> </div>    <div id="footer"> <div id="bottom_menu"> <a href="">Home</a> | <a href="revista/">Revista</a> | <a href="solutii/">Solutii</a> | <a href="evenimente/">Evenimente</a> | <a href="dictionar/">Dictionar</a> | <a href="linkuri.php">Linkuri Utile</a> | <a href="newsletter/">Newsletter</a> | <a href="rss.php">RSS</a> | <a href="contact/">Contact</a> </div> <img src="Images/footer.jpg" alt="Copyright Market Watch 2008"/> </div>  </div> <script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-39488646-1']); _gaq.push(['_setDomainName', 'marketwatch.ro']); _gaq.push(['_setAllowLinker', true]); _gaq.push(['_trackPageview']); (function() { 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