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accesskey="n"><span>Talk</span></a></li> </ul> </div> </div> </div> </div> </nav> </div> </header> </div> <div class="mw-page-container"> <div class="mw-page-container-inner"> <div class="vector-sitenotice-container"> <div id="siteNotice"></div> </div> <div class="vector-column-start"> <div class="vector-main-menu-container"> <div id="mw-navigation"> <nav id="mw-panel" class="vector-main-menu-landmark" aria-label="Site"> <div id="vector-main-menu-pinned-container" class="vector-pinned-container"> </div> </nav> </div> </div> <div class="vector-sticky-pinned-container"> <nav id="mw-panel-toc" aria-label="Contents" data-event-name="ui.sidebar-toc" class="mw-table-of-contents-container vector-toc-landmark"> <div id="vector-toc-pinned-container" class="vector-pinned-container"> <div id="vector-toc" class="vector-toc vector-pinnable-element"> <div class="vector-pinnable-header vector-toc-pinnable-header vector-pinnable-header-pinned" data-feature-name="toc-pinned" data-pinnable-element-id="vector-toc" > <h2 class="vector-pinnable-header-label">Contents</h2> <button class="vector-pinnable-header-toggle-button vector-pinnable-header-pin-button" data-event-name="pinnable-header.vector-toc.pin">move to sidebar</button> <button class="vector-pinnable-header-toggle-button vector-pinnable-header-unpin-button" data-event-name="pinnable-header.vector-toc.unpin">hide</button> </div> <ul class="vector-toc-contents" id="mw-panel-toc-list"> <li id="toc-mw-content-text" class="vector-toc-list-item vector-toc-level-1"> <a href="#" class="vector-toc-link"> <div class="vector-toc-text">Beginning</div> </a> </li> <li id="toc-2013–14_Q4_testing" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#2013–14_Q4_testing"> <div class="vector-toc-text"> <span class="vector-toc-numb">1</span> <span>2013–14 Q4 testing</span> </div> </a> <button aria-controls="toc-2013–14_Q4_testing-sublist" class="cdx-button cdx-button--weight-quiet cdx-button--icon-only vector-toc-toggle"> <span class="vector-icon mw-ui-icon-wikimedia-expand"></span> <span>Toggle 2013–14 Q4 testing subsection</span> </button> <ul id="toc-2013–14_Q4_testing-sublist" class="vector-toc-list"> <li id="toc-Test_1_-_May_20,_2014" class="vector-toc-list-item vector-toc-level-2"> <a class="vector-toc-link" href="#Test_1_-_May_20,_2014"> <div class="vector-toc-text"> <span class="vector-toc-numb">1.1</span> <span>Test 1 - May 20, 2014</span> </div> </a> <ul id="toc-Test_1_-_May_20,_2014-sublist" class="vector-toc-list"> <li id="toc-Finding_things" class="vector-toc-list-item vector-toc-level-3"> <a class="vector-toc-link" href="#Finding_things"> <div class="vector-toc-text"> <span class="vector-toc-numb">1.1.1</span> <span><b>Finding things</b></span> </div> </a> <ul id="toc-Finding_things-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Link" class="vector-toc-list-item vector-toc-level-3"> <a class="vector-toc-link" href="#Link"> <div class="vector-toc-text"> <span class="vector-toc-numb">1.1.2</span> <span><b>Link</b></span> </div> </a> <ul id="toc-Link-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Picture" class="vector-toc-list-item vector-toc-level-3"> <a class="vector-toc-link" href="#Picture"> <div class="vector-toc-text"> <span class="vector-toc-numb">1.1.3</span> <span><b>Picture</b></span> </div> </a> <ul id="toc-Picture-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Save" class="vector-toc-list-item vector-toc-level-3"> <a class="vector-toc-link" href="#Save"> <div class="vector-toc-text"> <span class="vector-toc-numb">1.1.4</span> <span><b>Save </b></span> </div> </a> <ul id="toc-Save-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Edit_source_vs_Edit_beta" class="vector-toc-list-item vector-toc-level-3"> <a class="vector-toc-link" href="#Edit_source_vs_Edit_beta"> <div class="vector-toc-text"> <span class="vector-toc-numb">1.1.5</span> <span><b>Edit source vs Edit beta</b></span> </div> </a> <ul id="toc-Edit_source_vs_Edit_beta-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Next_test_ideas" class="vector-toc-list-item vector-toc-level-3"> <a class="vector-toc-link" href="#Next_test_ideas"> <div class="vector-toc-text"> <span class="vector-toc-numb">1.1.6</span> <span>Next test ideas</span> </div> </a> <ul id="toc-Next_test_ideas-sublist" class="vector-toc-list"> </ul> </li> </ul> </li> </ul> </li> <li id="toc-Q1_2014–2015_testing" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Q1_2014–2015_testing"> <div class="vector-toc-text"> <span class="vector-toc-numb">2</span> <span>Q1 2014–2015 testing</span> </div> </a> <button aria-controls="toc-Q1_2014–2015_testing-sublist" class="cdx-button cdx-button--weight-quiet cdx-button--icon-only vector-toc-toggle"> <span class="vector-icon mw-ui-icon-wikimedia-expand"></span> <span>Toggle Q1 2014–2015 testing subsection</span> </button> <ul id="toc-Q1_2014–2015_testing-sublist" class="vector-toc-list"> <li id="toc-Test_2_-_July_31,_2014" class="vector-toc-list-item vector-toc-level-2"> <a class="vector-toc-link" href="#Test_2_-_July_31,_2014"> <div class="vector-toc-text"> <span class="vector-toc-numb">2.1</span> <span>Test 2 - July 31, 2014</span> </div> </a> <ul id="toc-Test_2_-_July_31,_2014-sublist" class="vector-toc-list"> <li id="toc-Overall" class="vector-toc-list-item vector-toc-level-3"> <a class="vector-toc-link" href="#Overall"> <div class="vector-toc-text"> <span class="vector-toc-numb">2.1.1</span> <span><b>Overall</b></span> </div> </a> <ul id="toc-Overall-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Creating_a_link" class="vector-toc-list-item vector-toc-level-3"> <a class="vector-toc-link" href="#Creating_a_link"> <div class="vector-toc-text"> <span class="vector-toc-numb">2.1.2</span> <span>Creating a<b> link </b></span> </div> </a> <ul id="toc-Creating_a_link-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Finding_an_existing_citation_to_edit" class="vector-toc-list-item vector-toc-level-3"> <a class="vector-toc-link" href="#Finding_an_existing_citation_to_edit"> <div class="vector-toc-text"> <span class="vector-toc-numb">2.1.3</span> <span>Finding an <b>existing citation</b> to edit</span> </div> </a> <ul id="toc-Finding_an_existing_citation_to_edit-sublist" class="vector-toc-list"> </ul> </li> </ul> </li> <li id="toc-Test_3:_Links_-_September_15,_2014" class="vector-toc-list-item vector-toc-level-2"> <a class="vector-toc-link" href="#Test_3:_Links_-_September_15,_2014"> <div class="vector-toc-text"> <span class="vector-toc-numb">2.2</span> <span>Test 3: Links - September 15, 2014</span> </div> </a> <ul id="toc-Test_3:_Links_-_September_15,_2014-sublist" class="vector-toc-list"> </ul> </li> </ul> </li> <li id="toc-Q2_2014–2015_testing" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Q2_2014–2015_testing"> <div class="vector-toc-text"> <span class="vector-toc-numb">3</span> <span>Q2 2014–2015 testing</span> </div> </a> <ul id="toc-Q2_2014–2015_testing-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-External_links" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#External_links"> <div class="vector-toc-text"> <span class="vector-toc-numb">4</span> <span>External links</span> </div> </a> <ul id="toc-External_links-sublist" class="vector-toc-list"> </ul> </li> </ul> </div> </div> </nav> </div> </div> <div class="mw-content-container"> <main id="content" class="mw-body"> <header class="mw-body-header vector-page-titlebar"> <nav aria-label="Contents" class="vector-toc-landmark"> <div id="vector-page-titlebar-toc" class="vector-dropdown vector-page-titlebar-toc vector-button-flush-left" > <input type="checkbox" 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typeof="mw:File"><a href="/wiki/File:Historical.svg" class="mw-file-description" title="Notice"><img alt="Notice" src="//upload.wikimedia.org/wikipedia/commons/thumb/5/56/Historical.svg/40px-Historical.svg.png" decoding="async" width="40" height="51" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/commons/thumb/5/56/Historical.svg/60px-Historical.svg.png 1.5x, //upload.wikimedia.org/wikipedia/commons/thumb/5/56/Historical.svg/80px-Historical.svg.png 2x" data-file-width="140" data-file-height="177"/></a></span></div></td><td class="mbox-text"><div class="mbox-text-span"><b>This page is obsolete. It is being retained for archival purposes.</b> It may document extensions or features that are obsolete and/or no longer supported. Do not rely on the information here being up-to-date.<br/><br/>VisualEditor is still maintained, but this page isn't being updated.</div></td></tr></tbody></table> <p>We test VisualEditor with users who are unfamiliar with the software and often who are unfamiliar with editing so that we can see how intuitive the interface is. </p><p><b>Process</b> </p> <ul><li>Use a test version of a wikipedia article</li> <li>Determine a set of tasks that we want a user to complete for each test</li> <li>Find random people to view the test article and complete the tasks</li> <li>Observe those people, see if they can complete the tasks, where there are problems</li> <li>Look for other problems not related to the tasks at hand</li> <li>Recommend changes to address these problems</li></ul> <meta property="mw:PageProp/toc"/> <div class="mw-heading mw-heading2 ext-discussiontools-init-section"><h2 id="2013–14_Q4_testing" data-mw-thread-id="h-2013–14_Q4_testing"><span id="2013.E2.80.9314_Q4_testing"></span><span data-mw-comment-start="" id="h-2013–14_Q4_testing"></span>2013–14 Q4 testing<span data-mw-comment-end="h-2013–14_Q4_testing"></span></h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=VisualEditor/Design/User_testing&action=edit&section=1" title="Edit section: 2013–14 Q4 testing"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <div class="mw-heading mw-heading3"><h3 id="Test_1_-_May_20,_2014" data-mw-thread-id="h-Test_1_-_May_20,_2014-2013–14_Q4_testing"><span id="Test_1_-_May_20.2C_2014"></span><span data-mw-comment-start="" id="h-Test_1_-_May_20,_2014-2013–14_Q4_testing"></span>Test 1 - May 20, 2014<span data-mw-comment-end="h-Test_1_-_May_20,_2014-2013–14_Q4_testing"></span></h3><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=VisualEditor/Design/User_testing&action=edit&section=2" title="Edit section: Test 1 - May 20, 2014"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <figure class="mw-halign-none" typeof="mw:File/Thumb"><a href="/wiki/File:Screenshot_of_toolbar_as_of_June_2014.png" class="mw-file-description"><img src="//upload.wikimedia.org/wikipedia/commons/thumb/e/ee/Screenshot_of_toolbar_as_of_June_2014.png/600px-Screenshot_of_toolbar_as_of_June_2014.png" decoding="async" width="600" height="51" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/commons/thumb/e/ee/Screenshot_of_toolbar_as_of_June_2014.png/900px-Screenshot_of_toolbar_as_of_June_2014.png 1.5x, //upload.wikimedia.org/wikipedia/commons/thumb/e/ee/Screenshot_of_toolbar_as_of_June_2014.png/1200px-Screenshot_of_toolbar_as_of_June_2014.png 2x" data-file-width="2014" data-file-height="172"/></a><figcaption>screenshot of toolbar as existed in June 2014</figcaption></figure> <figure class="mw-halign-none" typeof="mw:File/Thumb"><a href="/wiki/File:Screenshot_of_insert_menu_as_of_June_2014.png" class="mw-file-description"><img src="//upload.wikimedia.org/wikipedia/commons/thumb/b/b3/Screenshot_of_insert_menu_as_of_June_2014.png/120px-Screenshot_of_insert_menu_as_of_June_2014.png" decoding="async" width="120" height="177" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/commons/thumb/b/b3/Screenshot_of_insert_menu_as_of_June_2014.png/181px-Screenshot_of_insert_menu_as_of_June_2014.png 1.5x, //upload.wikimedia.org/wikipedia/commons/thumb/b/b3/Screenshot_of_insert_menu_as_of_June_2014.png/240px-Screenshot_of_insert_menu_as_of_June_2014.png 2x" data-file-width="398" data-file-height="586"/></a><figcaption>screenshot of insertion menu as existed in June 2014</figcaption></figure> <p>We surveyed 5 people with usertesting.com. Each participant was introduced into an example article in VisualEditor mode and asked to complete a few tasks, typical to basic editing: </p> <ul><li>Enter text</li> <li>Add a <b>special character</b> to text using toolbar</li> <li>Create a <b>link</b></li> <li>Make text <b>italic</b></li> <li>Enter title, make it a <b>subheading</b></li> <li>Enter text, make it a paragraph under the subheading</li> <li>Add a <b>picture</b></li> <li><b>Save</b> their edits</li></ul> <p>In general, users were able to quickly find what they needed on the toolbar and complete the tasks. But often they were not sure if they had completed the task successfully. </p> <div class="mw-heading mw-heading4"><h4 id="Finding_things" data-mw-thread-id="h-Finding_things-Test_1_-_May_20,_2014"><span data-mw-comment-start="" id="h-Finding_things-Test_1_-_May_20,_2014"></span><b>Finding things</b><span data-mw-comment-end="h-Finding_things-Test_1_-_May_20,_2014"></span></h4><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=VisualEditor/Design/User_testing&action=edit&section=3" title="Edit section: Finding things"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>Users generally found things either right away or by looking through toolbar menus from left to right. </p><p>Sometimes when users couldn't find something looked to the left sidebar under tools. <a rel="nofollow" class="external text" href="https://www.usertesting.com/videos/zb6EPAy1wGV1x7l_E-TmlQ/clips/640860%7CVideo">clip</a> </p><p><i><b>Recommendations:</b></i> </p> <ul><li>Less clutter: <ul><li><span typeof="mw:File"><span><img alt="Yes" src="//upload.wikimedia.org/wikipedia/commons/thumb/f/f6/OOjs_UI_icon_check-constructive.svg/15px-OOjs_UI_icon_check-constructive.svg.png" decoding="async" width="15" height="15" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/commons/thumb/f/f6/OOjs_UI_icon_check-constructive.svg/23px-OOjs_UI_icon_check-constructive.svg.png 1.5x, //upload.wikimedia.org/wikipedia/commons/thumb/f/f6/OOjs_UI_icon_check-constructive.svg/30px-OOjs_UI_icon_check-constructive.svg.png 2x" data-file-width="20" data-file-height="20"/></span></span> <b>Done in <a class="external text" href="https://www.mediawiki.org/wiki/VisualEditor/status#2014-05-29_.28MW_1.24wmf7.29">1.24wmf7</a></b> Move bullet lists into their own menu</li> <li>Consider moving bullet items elsewhere – possibly the text formatting menu.</li> <li>Try moving the section menu into the text formatting menu.</li> <li>Run a card sorting test to see if users expect different ways of organizing the toolbar.</li> <li>Adopt a principle of having the most commonly used tools to the left of the toolbar.</li> <li>Re-prioritize some of the items in the menus.</li> <li>Break up into groups.</li></ul></li> <li>Special Character: widen the dialog to make it easier to scan through, and break characters up into smaller groups</li></ul> <div class="mw-heading mw-heading4"><h4 id="Link" data-mw-thread-id="h-Link-Test_1_-_May_20,_2014"><span data-mw-comment-start="" id="h-Link-Test_1_-_May_20,_2014"></span><b>Link</b><span data-mw-comment-end="h-Link-Test_1_-_May_20,_2014"></span></h4><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=VisualEditor/Design/User_testing&action=edit&section=4" title="Edit section: Link"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>Most users were not sure they successfully added a link. </p><p><i><b>Recommendations:</b></i> </p> <ul><li>Add a check button or something to show a user confirmation.</li> <li>Add a way for user to go open the link in another tab.</li></ul> <div class="mw-heading mw-heading4"><h4 id="Picture" data-mw-thread-id="h-Picture-Test_1_-_May_20,_2014"><span data-mw-comment-start="" id="h-Picture-Test_1_-_May_20,_2014"></span><b>Picture</b><span data-mw-comment-end="h-Picture-Test_1_-_May_20,_2014"></span></h4><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=VisualEditor/Design/User_testing&action=edit&section=5" title="Edit section: Picture"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>Some users struggled to add a picture. 2 users tried to go to insert > gallery, and got really lost. Once a user had added a picture, they weren't sure that they had successfully added it to the correct place. </p><p><i><b>Recommendations:</b></i> </p> <ul><li><span typeof="mw:File"><span><img alt="Yes" src="//upload.wikimedia.org/wikipedia/commons/thumb/f/f6/OOjs_UI_icon_check-constructive.svg/15px-OOjs_UI_icon_check-constructive.svg.png" decoding="async" width="15" height="15" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/commons/thumb/f/f6/OOjs_UI_icon_check-constructive.svg/23px-OOjs_UI_icon_check-constructive.svg.png 1.5x, //upload.wikimedia.org/wikipedia/commons/thumb/f/f6/OOjs_UI_icon_check-constructive.svg/30px-OOjs_UI_icon_check-constructive.svg.png 2x" data-file-width="20" data-file-height="20"/></span></span> <b>Done in <a class="external text" href="https://www.mediawiki.org/wiki/VisualEditor/status#2014-05-29_.28MW_1.24wmf7.29">1.24wmf7</a></b> Remove "gallery" from the insert menu because it's confusing for most users and very rarely something they want.</li> <li>Move media icon to top-level toolbar.</li> <li>Change dialogue title to "Add images or video" – field in <a href="https://phabricator.wikimedia.org/T175960" class="extiw" title="phab:T175960">phab:T175960</a></li> <li>Be able to add gallery from this dialogue?</li> <li>Improve drag and drop, and indicate somehow that images fall where they can fit on right rail</li></ul> <div class="mw-heading mw-heading4"><h4 id="Save" data-mw-thread-id="h-Save-Test_1_-_May_20,_2014"><span data-mw-comment-start="" id="h-Save-Test_1_-_May_20,_2014"></span><b>Save </b><span data-mw-comment-end="h-Save-Test_1_-_May_20,_2014"></span></h4><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=VisualEditor/Design/User_testing&action=edit&section=6" title="Edit section: Save "><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>Most users saved easily and felt they had done it right. One user wanted to fill out a detailed edit summary and struggled to remember what she had changed. </p><p><i><b>Recommendations:</b></i> </p> <ul><li>Move save dialogue to be anchored to the top right, closer to save button, so that user can more easily see their changes.</li> <li>Have summary filled automatically</li></ul> <div class="mw-heading mw-heading4"><h4 id="Edit_source_vs_Edit_beta" data-mw-thread-id="h-Edit_source_vs_Edit_beta-Test_1_-_May_20,_2014"><span data-mw-comment-start="" id="h-Edit_source_vs_Edit_beta-Test_1_-_May_20,_2014"></span><b>Edit source vs Edit beta</b><span data-mw-comment-end="h-Edit_source_vs_Edit_beta-Test_1_-_May_20,_2014"></span></h4><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=VisualEditor/Design/User_testing&action=edit&section=7" title="Edit section: Edit source vs Edit beta"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>One user upon entering test immediately clicked edit source and never found VisualEditor. </p><p><i><b>Recommendations:</b></i> </p> <ul><li>One tab, with ability to switch in the toolbar.</li> <li>Tooltips – Give more information in link and reference tooltips so a user can quickly read / decide if they want to edit them.</li></ul> <div class="mw-heading mw-heading4"><h4 id="Next_test_ideas" data-mw-thread-id="h-Next_test_ideas-Test_1_-_May_20,_2014"><span data-mw-comment-start="" id="h-Next_test_ideas-Test_1_-_May_20,_2014"></span>Next test ideas<span data-mw-comment-end="h-Next_test_ideas-Test_1_-_May_20,_2014"></span></h4><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=VisualEditor/Design/User_testing&action=edit&section=8" title="Edit section: Next test ideas"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <ul><li>Watch more experienced editors use VE.</li> <li>Do a comparison with 1st group - Wikitext users, 2nd group - VE users</li></ul> <div class="mw-heading mw-heading2 ext-discussiontools-init-section"><h2 id="Q1_2014–2015_testing" data-mw-thread-id="h-Q1_2014–2015_testing"><span id="Q1_2014.E2.80.932015_testing"></span><span data-mw-comment-start="" id="h-Q1_2014–2015_testing"></span>Q1 2014–2015 testing<span data-mw-comment-end="h-Q1_2014–2015_testing"></span></h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=VisualEditor/Design/User_testing&action=edit&section=9" title="Edit section: Q1 2014–2015 testing"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <div class="mw-heading mw-heading3"><h3 id="Test_2_-_July_31,_2014" data-mw-thread-id="h-Test_2_-_July_31,_2014-Q1_2014–2015_testing"><span id="Test_2_-_July_31.2C_2014"></span><span data-mw-comment-start="" id="h-Test_2_-_July_31,_2014-Q1_2014–2015_testing"></span>Test 2 - July 31, 2014<span data-mw-comment-end="h-Test_2_-_July_31,_2014-Q1_2014–2015_testing"></span></h3><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=VisualEditor/Design/User_testing&action=edit&section=10" title="Edit section: Test 2 - July 31, 2014"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <figure class="mw-halign-none" typeof="mw:File/Thumb"><a href="/wiki/File:July31_toolbar.png" class="mw-file-description"><img src="//upload.wikimedia.org/wikipedia/commons/thumb/7/72/July31_toolbar.png/700px-July31_toolbar.png" decoding="async" width="700" height="60" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/commons/thumb/7/72/July31_toolbar.png/1050px-July31_toolbar.png 1.5x, //upload.wikimedia.org/wikipedia/commons/thumb/7/72/July31_toolbar.png/1400px-July31_toolbar.png 2x" data-file-width="2008" data-file-height="172"/></a><figcaption>July31 toolbar</figcaption></figure> <figure class="mw-halign-none" typeof="mw:File/Thumb"><a href="/wiki/File:July31_cite_menu.png" class="mw-file-description"><img src="//upload.wikimedia.org/wikipedia/commons/thumb/4/4d/July31_cite_menu.png/136px-July31_cite_menu.png" decoding="async" width="136" height="243" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/commons/thumb/4/4d/July31_cite_menu.png/204px-July31_cite_menu.png 1.5x, //upload.wikimedia.org/wikipedia/commons/thumb/4/4d/July31_cite_menu.png/272px-July31_cite_menu.png 2x" data-file-width="280" data-file-height="500"/></a><figcaption>July31 cite menu</figcaption></figure> <figure class="mw-halign-none" typeof="mw:File/Thumb"><a href="/wiki/File:July31_insert_menu.png" class="mw-file-description"><img src="//upload.wikimedia.org/wikipedia/commons/thumb/2/26/July31_insert_menu.png/135px-July31_insert_menu.png" decoding="async" width="135" height="187" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/commons/thumb/2/26/July31_insert_menu.png/202px-July31_insert_menu.png 1.5x, //upload.wikimedia.org/wikipedia/commons/thumb/2/26/July31_insert_menu.png/269px-July31_insert_menu.png 2x" data-file-width="356" data-file-height="494"/></a><figcaption>July31 insert menu</figcaption></figure> <p>We again surveyed 5 people with usertesting.com. The tasks: </p> <ul><li>Enter text</li> <li>Add a <b>special character</b> using toolbar</li> <li>Create a <b>link</b></li> <li>Add a<b> citation</b></li> <li>Edit an<b> existing citation</b></li> <li>Add an<b> image</b></li> <li><b>Save </b>their changes</li></ul> <div class="mw-heading mw-heading4"><h4 id="Overall" data-mw-thread-id="h-Overall-Test_2_-_July_31,_2014"><span data-mw-comment-start="" id="h-Overall-Test_2_-_July_31,_2014"></span><b>Overall</b><span data-mw-comment-end="h-Overall-Test_2_-_July_31,_2014"></span></h4><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=VisualEditor/Design/User_testing&action=edit&section=11" title="Edit section: Overall"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>Testers completed most tasks easily. 2 users were confused while creating a link – they weren't sure that they were successful. Almost all users struggled to find an existing citation to edit it. </p> <div class="mw-heading mw-heading4"><h4 id="Creating_a_link" data-mw-thread-id="h-Creating_a_link-Test_2_-_July_31,_2014"><span data-mw-comment-start="" id="h-Creating_a_link-Test_2_-_July_31,_2014"></span>Creating a<b> link </b><span data-mw-comment-end="h-Creating_a_link-Test_2_-_July_31,_2014"></span></h4><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=VisualEditor/Design/User_testing&action=edit&section=12" title="Edit section: Creating a link "><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <ul><li>"I was expecting something like a page. I guess this is already a link? But I'll just click Done"<br/></li> <li>"I don't know whether this is functional link because it doesn't have a page connect, it needs to be connected to some other page, but it seems for the sake of the test to have worked, it has this line on hover..."[<a rel="nofollow" class="external text" href="https://www.usertesting.com/videos/T-fCe8myNn9UfizguDv8hA/clips/546930%7CView">video clip</a>]</li></ul> <p><i><b>Recommendations: </b></i> </p><p>Give users more information about the page they will be linking to. </p> <ul><li>Include the image thumbnail</li> <li>Say "page exists" with a check or "page does not exist"</li> <li>Include first sentence of article</li> <li>Allow for <a href="/wiki/Hovercards" class="mw-redirect" title="Hovercards">hovercards</a>, which shows both image and text, but harder to discover</li> <li>Easier way to visit the page</li></ul> <div class="mw-heading mw-heading4"><h4 id="Finding_an_existing_citation_to_edit" data-mw-thread-id="h-Finding_an_existing_citation_to_edit-Test_2_-_July_31,_2014"><span data-mw-comment-start="" id="h-Finding_an_existing_citation_to_edit-Test_2_-_July_31,_2014"></span>Finding an <b>existing citation</b> to edit<span data-mw-comment-end="h-Finding_an_existing_citation_to_edit-Test_2_-_July_31,_2014"></span></h4><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=VisualEditor/Design/User_testing&action=edit&section=13" title="Edit section: Finding an existing citation to edit"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>The test question read: "At the end of the first paragraph, you find a citation that contains a typo. Edit the citation to fix the misspelling of "British"." Which is probably not the best way to test this, a more realistic workflow is that a user would notice a typo or whatever in a citation while in read mode, then enter edit mode, so they would know where it is located. Even so, this test shows that its difficult to find citations in while in edit mode. </p><p>Users scrolled back and forth from references at bottom to citations in article, tried to do Find on this page, and were confused by citation tooltips. (Maybe because test didn't ask them to find a <i>website</i> citation.) </p><p><i><b>Recommendations: </b></i> </p><p>Include the entire reference text in the tooltip. </p> <div class="mw-heading mw-heading3"><h3 id="Test_3:_Links_-_September_15,_2014" data-mw-thread-id="h-Test_3:_Links_-_September_15,_2014-Q1_2014–2015_testing"><span id="Test_3:_Links_-_September_15.2C_2014"></span><span data-mw-comment-start="" id="h-Test_3:_Links_-_September_15,_2014-Q1_2014–2015_testing"></span>Test 3: Links - September 15, 2014<span data-mw-comment-end="h-Test_3:_Links_-_September_15,_2014-Q1_2014–2015_testing"></span></h3><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=VisualEditor/Design/User_testing&action=edit&section=14" title="Edit section: Test 3: Links - September 15, 2014"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <figure class="mw-halign-none" typeof="mw:File/Thumb"><a href="/wiki/File:Link_Inspector.png" class="mw-file-description"><img src="//upload.wikimedia.org/wikipedia/commons/thumb/1/14/Link_Inspector.png/300px-Link_Inspector.png" decoding="async" width="300" height="156" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/commons/1/14/Link_Inspector.png 1.5x" data-file-width="350" data-file-height="182"/></a><figcaption>Link inspector interface - September 2014</figcaption></figure> <figure class="mw-halign-none" typeof="mw:File/Thumb"><a href="/wiki/File:Link_Inspector_-_search_open.png" class="mw-file-description"><img src="//upload.wikimedia.org/wikipedia/commons/thumb/5/5e/Link_Inspector_-_search_open.png/300px-Link_Inspector_-_search_open.png" decoding="async" width="300" height="334" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/commons/5/5e/Link_Inspector_-_search_open.png 1.5x" data-file-width="329" data-file-height="366"/></a><figcaption>with search results open</figcaption></figure> <p>Based on findings from the last test, we wanted to test the link inspector further. </p><p>Tasks: </p> <ul><li>Highlight a word and <b>make it a link</b> (to an article different from the link title)</li> <li>Use the <b>open </b>button to view an article</li> <li>Use the <b>remove</b> button</li> <li>Add an <b>external link</b></li></ul> <p><b>Make a Link</b> </p><p>The first task was to highlight Impressionist, then make it link to Impressionism. Most users struggled with this task, only 2 out of 5 were able to complete it. One of those users were not sure that they completed it successfully. "It has an underline, so I would assume that will link correctly to the article." A few users had trouble with changing the text to "Impressionism" and looked for other places in the article that had the word instead of typing it out themselves. </p><p>View <a rel="nofollow" class="external text" href="https://www.usertesting.com/videos/j-l5rvq1gn33pywlefYXWg/clips/540415">video clip</a> </p><p><i><b>Recommendations</b></i> </p> <ul><li>Make search results recommendations shown above.</li> <li>Include a button that says specifically "change" or "edit".</li> <li>Include search icon.</li></ul> <p><b>Open</b> </p><p>Most users were able to use the open article feature quickly. </p><p><b>Remove</b> </p><p>Most users were able to use the remove link feature quickly. </p><p><b>External Link</b> </p><p>No users were able to complete this task. Users were hesitant to click after the last link in the bullet list and hit enter to start a new bullet. (This could be because the cursor goes between the text and the external link icon. "I don't want to delete this link here". View <a rel="nofollow" class="external text" href="https://www.usertesting.com/videos/O9OMM-aeaGrf0oi1ZuMoEA/clips/540417">video clip</a> </p><p>A few users were able to enter a new bullet, but struggled with pasting a URL into the link search field. Many looked all over the toolbar, and even the left sidebar and top navigation for an easy way to add an external link. Several users tried filling the cite web form for external link. View <a rel="nofollow" class="external text" href="https://www.usertesting.com/videos/l7mRemwxqBVVsLZHcHKr8Q/clips/540424">video clip</a> </p><p>One user searched google for "how to add an external link to wikipedia", which took her to a help page for external links in wikitext. So she added [http://giverny.org/monet/welcome.htm] directly into the text. </p><p>Some users correctly pasted a URL into the search field, but did not include the http://, and because of a bug, VE did not recognize the link. </p><p>All users tested expressed frustration while trying to add an external link. </p><p><i><b>Recommendations</b></i> </p> <ul><li>Show placeholder text in search field "Search articles or paste URL"</li> <li>Show a guider explaining that you can search or paste URLs</li> <li>Fix bug allowing software to recognize URLs without http://</li> <li>Add a new item to toolbar "External Link"</li> <li>Add a new section or toggle to link inspector for external links</li></ul> <div class="mw-heading mw-heading2 ext-discussiontools-init-section"><h2 id="Q2_2014–2015_testing" data-mw-thread-id="h-Q2_2014–2015_testing"><span id="Q2_2014.E2.80.932015_testing"></span><span data-mw-comment-start="" id="h-Q2_2014–2015_testing"></span>Q2 2014–2015 testing<span data-mw-comment-end="h-Q2_2014–2015_testing"></span></h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=VisualEditor/Design/User_testing&action=edit&section=15" title="Edit section: Q2 2014–2015 testing"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p><i>Coming</i> </p> <div class="mw-heading mw-heading2 ext-discussiontools-init-section"><h2 id="External_links" data-mw-thread-id="h-External_links"><span data-mw-comment-start="" id="h-External_links"></span>External links<span data-mw-comment-end="h-External_links"></span></h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=VisualEditor/Design/User_testing&action=edit&section=16" title="Edit section: External links"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <ul><li><a rel="nofollow" class="external text" href="http://www.nngroup.com/articles/why-you-only-need-to-test-with-5-users/">Why You Only Need to Test with 5 Users</a> – The best results come from doing multiple tests with three to five users each, rather than one big test with more people</li></ul>    </div><noscript><img src="https://login.wikimedia.org/wiki/Special:CentralAutoLogin/start?type=1x1" alt="" width="1" height="1" style="border: none; position: absolute;"></noscript> <div class="printfooter" data-nosnippet="">Retrieved from "<a dir="ltr" href="https://www.mediawiki.org/w/index.php?title=VisualEditor/Design/User_testing&oldid=4191162">https://www.mediawiki.org/w/index.php?title=VisualEditor/Design/User_testing&oldid=4191162</a>"</div></div> <div id="catlinks" class="catlinks" data-mw="interface"><div id="mw-normal-catlinks" class="mw-normal-catlinks"><a href="/wiki/Special:Categories" title="Special:Categories">Category</a>: <ul><li><a href="/wiki/Category:Pages_kept_for_historical_interest" title="Category:Pages kept for historical interest">Pages kept for historical interest</a></li></ul></div></div> </div> </main> </div> <div class="mw-footer-container"> <footer id="footer" class="mw-footer" > <ul id="footer-info"> <li id="footer-info-lastmod"> This page was last edited on 21 October 2020, at 14:37.</li> <li id="footer-info-copyright">Text is available under the <a rel="nofollow" class="external text" href="https://creativecommons.org/licenses/by-sa/4.0/deed.en">Creative Commons Attribution-ShareAlike License</a>; additional terms may apply. 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