Fios Privacy Policy for Customers | Verizon Privacy Policy

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class="print-message-container grid-container" aria-hidden="true"> <p class="print-message"><em>We recommend that you view this content online or on your mobile device for a better design and navigation experience and the ability to seamlessly access links and other documents. This version is provided so you can PRINT a version of this content in a single document.</em></p> </div> <div class="cell"> <a id="main-content"></a> <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body> <div id="block-mainpagecontent" class="block-mainpagecontent block block-system block-system-main-block"> <article about="/about/privacy/fios-privacy-policy"><section class="layout layout--singlecol-section layout--singlecol-section--100 layout--width-default layout--text-default layout--padding-top-zero layout--padding-bottom-zero"><div class="layout__container"> <div class="layout__content"> <div class="layout__region"> <header class="hero"><div class="hero__container"> <div class="hero__content"> <h1 class="hero__title">Let’s take a look at <br> the Fios Privacy Policy.</h1> <div class="hero__subtitle text--20"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>This policy applies to our Fios TV, Internet and other Verizon customers served over our fiber-to-the-premises network, and to our Voice customers (served over fiber or copper). The full Verizon Privacy Policy provides additional detail that applies when you are otherwise interacting with Verizon.</p> <p> <a href="https://www.verizon.com/about/privacy/full-privacy-policy" class="button button--rounded"> View full privacy policy </a> </p> <p> <a href="https://www.verizon.com/about/privacy/" class="print-me button button--rounded"> Print this policy </a> </p></div> </div> </div> </div> </header></div> </div> </div> </section><section class="layout--accordion"><div class="layout__container"> <div class="layout__region"> <div class="accordion-buttons hide-for-print"> <div aria-live="polite" class="sr-only accordion-live-region"></div> <button class="open-close-accordion accordion-open" aria-label="Open all accordion items"><span class="text--underline">Open all</span> <span class="accordion-expand vzpp-icon-plus" aria-hidden="true"></span></button> </div> <ul class="accordion items_list" data-slide-speed="400" data-accordion data-deep-link="true" data-multi-expand="true" data-allow-all-closed="true"><li class="accordion-item listitem" data-accordion-item> <a href="#acc-item-50" class="accordion-title"> <div class="grid-x grid-margin-x grid-screen-only"> <h2 class="accordion-title__heading cell medium-4 h3"> What information does Verizon collect? </h2> <div class="accordion-title__body cell medium-5 medium-offset-2"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Learn about the information Verizon collects about you, your devices and your use of products and services we provide.</p></div> </div> </div> </a> <div class="accordion-content" data-tab-content id="acc-item-50"> <div class="paragraph paragraph--type--sbs sbs--accordion-item sbs index-0"> <div class="grid-x grid-margin-x grid-screen-only"> <div class="sbs__nested cell medium-10 medium-offset-2"> <div class="grid-x grid-margin-x grid-screen-only"> <h3 class="sbs__heading cell-4-10 h4"> We collect information when you interact with us and use our products and services. </h3> <div class="sbs__body cell-6-10"> <div class="field field--name-field-body field--type-text-long field--label-hidden field__item"><p>The types of information we, or service providers acting on our behalf, collect depends on your use of our products and services and <a aria-expanded="false" class="te-link" data-te-target="AbleArLs0msfBtiAF3Og" href="#">the ways that you interact with us</a>. This may include information about:</p> <div class="te callout" data-te-id="AbleArLs0msfBtiAF3Og"> <div class="te__heading h6">The ways that you interact with us</div> <p>You may interact with us in a variety of ways, for example, when visit our stores, call us, or use our sites or apps to place an order or ask questions about your account or services; contact us on social media; seek technical support; open emails we send or interact with our ads; enter a Verizon-sponsored or affiliated contest, sweepstakes or promotion; or register to receive news or public policy updates.</p> <p>When you communicate with us, we may monitor or record the interaction to help us better serve you; to personalize your experiences; to train or otherwise support employees, resources or systems, and for security purposes. We may use artificial intelligence managed by humans, such as chat bots, to respond to your inquiry. When you interact with us through third-party services like Facebook Messenger or Twitter Direct Message, your communications are also governed by these companies’ privacy policies.</p> </div> <ul><li><a href="#" class="te-link" data-te-target="1" aria-expanded="false">Contact, billing and other information you provide</a></li> <li><a href="#" class="te-link" data-te-target="2" aria-expanded="false">How you use our services and your devices</a></li> <li><a href="#" class="te-link" data-te-target="3" aria-expanded="false">How you use our sites and apps</a></li> <li><a href="#" class="te-link" data-te-target="4" aria-expanded="false">How our network and your devices are working</a></li> <li><a href="#" class="te-link" data-te-target="5" aria-expanded="false">Location of your wireless device</a></li> </ul><div class="te callout" data-te-id="1"><div class="te__heading h6">Contact, billing and other information you provide</div> <p>This includes your name, address, email, phone numbers where you can be reached, images, voice recordings or voiceprints, other biometric identifiers, date of birth, driver's license number, Social Security Number or Tax Identifier and payment information.<br><br> It can also include information you provide in surveys, Verizon-sponsored promotions, device setup, and grant or job applications. </p> <p><br></p></div> <div class="te callout" data-te-id="2"><div class="te__heading h6">How you use our services and your devices</div>Depending on the services, this may include: call records containing phone numbers you call and receive calls from, sites you visit, wireless location, application and feature usage, product and device-specific information and identifiers, router connections, domain name server information, service options you choose, mobile and device numbers, video streaming and video packages and usage, movie rental and purchase data, TV and video viewership, home motion detection events, and other similar information.<br></div> <div class="te callout" data-te-id="3"><div class="te__heading h6">How you use our sites and apps</div> This includes information about your browsing, searching and buying activities such as your IP address, mobile phone number, device numbers and identifiers, web addresses of the sites you come from and go to next, screen recordings, cursor movements, screen interactions and clicks, browser and operating system information, platform type, connection speed and other attributes. We may derive the general area you are in and the internet service provider you are using from the IP address you use.<br></div> <div class="te callout" data-te-id="4"><div class="te__heading h6">How our network and your devices are working</div>We monitor the condition of our networks including Fios Internet Wi-Fi such as traffic flow, speed, capacity, power, quality and environmental conditions. We may also collect test information from or take pictures of equipment we install or repair.</div> <div class="te callout" data-te-id="5"><div class="te__heading h6">Location of your wireless device</div>Based on what you have allowed on our Fios sites and apps, we may also collect Wi-Fi, Global Positioning Satellite (GPS) and other location information. <br></div> <p>Business customers may have contracts with us that include privacy provisions that are specific to that relationship and differ from what you find here. Your contract will govern in those cases. </p></div> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--sbs sbs--accordion-item sbs index-1"> <div class="grid-x grid-margin-x grid-screen-only"> <div class="sbs__nested cell medium-10 medium-offset-2"> <div class="grid-x grid-margin-x grid-screen-only"> <h3 class="sbs__heading cell-4-10 h4"> We also obtain information from others. </h3> <div class="sbs__body cell-6-10"> <div class="field field--name-field-body field--type-text-long field--label-hidden field__item"><p>This includes:</p> <ul><li>Credit information from outside <a href="#" class="te-link" data-te-target="6" aria-expanded="false">agencies</a> </li> <li><a href="#" class="te-link" data-te-target="7" aria-expanded="false">Demographic and interest data</a> as well as device type, carrier, city and state information from third party data providers</li> <li><a href="#" class="te-link" data-te-target="8" aria-expanded="false">Information from social media platforms</a> when you interact with us via social media or use your social media login to interact with Verizon sites or offers </li> <li><a href="#" class="te-link" data-te-target="9" aria-expanded="false">Contact, marketing lead and other information we purchase or receive</a></li> <li><a aria-expanded="false" class="te-link" data-te-target="TByeVcpuXIgZF6U1pmwY" href="#">Fraud information</a></li> </ul><div class="te callout" data-te-id="TByeVcpuXIgZF6U1pmwY"> <div class="te__heading h6">Fraud information</div> <p>This includes risk scores and other indicators we receive from companies that help us identify fraud.</p> </div> <div class="te callout" data-te-id="6"><div class="te__heading h6">agencies</div>We obtain this information when you purchase products, apply for services, or when we prequalify you for products or services.<br></div> <div class="te callout" data-te-id="7"><div class="te__heading h6">Demographic and interest data</div>For example, this information could include gender, age range, education level, sports enthusiast, frequent diner and other demographics and interests.<br></div> <div class="te callout" data-te-id="8"><div class="te__heading h6">Information from social media platforms</div>This includes information we obtain from your public profile as well as interests, "likes" and similar information you permit social media companies to share with us.<br></div> <div class="te callout" data-te-id="9"><div class="te__heading h6">Contact, marketing lead and other information we purchase or receive</div>This includes lead information we receive from "refer a friend" and similar programs. It also includes landlord information when we need it for installing, repairing or maintaining equipment.<br></div> <p> </p></div> </div> </div> </div> </div> </div> </div> </li> <li class="accordion-item listitem" data-accordion-item> <a href="#acc-item-52" class="accordion-title"> <div class="grid-x grid-margin-x grid-screen-only"> <h2 class="accordion-title__heading cell medium-4 h3"> How does Verizon use information? </h2> <div class="accordion-title__body cell medium-5 medium-offset-2"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Learn about the different ways we use the information we collect.</p></div> </div> </div> </a> <div class="accordion-content" data-tab-content id="acc-item-52"> <div class="paragraph paragraph--type--sbs sbs--accordion-item sbs index-0"> <div class="grid-x grid-margin-x grid-screen-only"> <div class="sbs__nested cell medium-10 medium-offset-2"> <div class="grid-x grid-margin-x grid-screen-only"> <h3 class="sbs__heading cell-4-10 h4"> We use information to provide you with services and enhance your experiences with us. </h3> <div class="sbs__body cell-6-10"> <div class="field field--name-field-body field--type-text-long field--label-hidden field__item"><p>We use information to:</p> <ul><li>Deliver and maintain products and services</li> <li>Establish and maintain your account and billing records</li> <li>Measure credit and payment risk</li> <li>Provide account-related services and information</li> <li>Help you with service and technical support issues or questions</li> <li>Manage and protect our networks, services, employees and users</li> <li>Detect and prevent fraud</li> <li>Help us improve and <a href="#" class="te-link" data-te-target="11" aria-expanded="false">personalize your services and our marketing</a></li> <li>Research and develop new products and services</li> <li>Authenticate you</li> <li><a aria-expanded="false" class="te-link" data-te-target="4YszStRhryn3oWifK9ni" href="#">Determine your eligibility for new products and services</a></li> <li><a href="#" class="te-link" data-te-target="12" aria-expanded="false">Better predict and deliver personalized content and offers</a> that may interest you</li> </ul><div class="te callout" data-te-id="4YszStRhryn3oWifK9ni"> <div class="te__heading h6">Determine your eligibility for new products and services</div> <p>For example, we may use information to determine whether you are eligible for service upgrades.</p> </div> <div class="te callout" data-te-id="11"><div class="te__heading h6">personalize your services and our marketing</div><strong> </strong>For example, we may use information we collect to tailor the content you see and personalize our communications with you and your experiences with us, manage the frequency with which you see an advertisement, tailor advertisements to better match your interests, provide service-related notices and understand the effectiveness of our advertising.<br></div> <div class="te callout" data-te-id="12"><div class="te__heading h6">Better predict and deliver personalized content and offers</div>We may deliver Verizon marketing on our sites and apps and on non-Verizon websites and apps, by our representatives, via mail or email or via other Verizon services or devices. We may also place advertisements on our sites, apps or services for third party products and services offered by Verizon. These ads may be placed based on information we have about your Verizon products and services, and geographic and demographic information.<br></div> <p>We may use automation, including artificial intelligence, to assist us with these uses. Among the uses we make of automation, we use predictive analytics to monitor our network for faults and outages which helps us proactively and rapidly fix issues, and we may use machine learning techniques with information we have about you and other customers to provide you with more relevant marketing messages or predict what services might most interest you.</p></div> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--sbs sbs--accordion-item sbs index-1"> <div class="grid-x grid-margin-x grid-screen-only"> <div class="sbs__nested cell medium-10 medium-offset-2"> <div class="grid-x grid-margin-x grid-screen-only"> <h3 class="sbs__heading cell-4-10 h4"> We use some types of information for these additional purposes. </h3> <div class="sbs__body cell-6-10"> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--table-2col table-2col--accordion-item table-2col index-2"> <div class="grid-x grid-margin-x grid-screen-only show-for-medium"> <div class="table--2col__wrapper cell medium-6 medium-offset-6"> <table class="table--2col"><thead><tr class="table__row grid-x grid-margin-x"><th class="cell medium-4 h6"> Information: </th> <th class="cell medium-8 h6"> Additional uses: </th> </tr></thead><tbody><tr class="table__row grid-x grid-margin-x"><td class="cell medium-4"> <div class="table__cell-content"> <p>Clicks, opens and other interactions with our advertisements, emails, sites and apps</p> </div> </td> <td class="cell medium-8"> <div class="table__cell-content"> <ul><li>To personalize your experiences and make our marketing more relevant to you</li> <li>To help you when you request assistance with website or app navigation</li> <li>To protect you and us against fraud</li> </ul></div> </td> </tr><tr class="table__row grid-x grid-margin-x"><td class="cell medium-4"> <div class="table__cell-content"> <p>Information, including recordings, from your calls and chats with our service and support representatives</p> </div> </td> <td class="cell medium-8"> <div class="table__cell-content"> <ul><li>To help train employees, service providers and systems to better serve you</li> <li>To secure your account</li> <li>To provide customized technical support</li> <li>To assist you with device settings</li> <li>To help personalize your experience and our marketing to you</li> </ul></div> </td> </tr><tr class="table__row grid-x grid-margin-x"><td class="cell medium-4"> <div class="table__cell-content"> <p>Employment and grant applications and surveys</p> </div> </td> <td class="cell medium-8"> <div class="table__cell-content"> <ul><li>For the purpose for which you provide it, or as described at the time when you submitted the information.</li> </ul></div> </td> </tr><tr class="table__row grid-x grid-margin-x"><td class="cell medium-4"> <div class="table__cell-content"> <p>Information obtained from others</p> </div> </td> <td class="cell medium-8"> <div class="table__cell-content"> <ul><li>To determine creditworthiness and perform business risk analysis</li> <li>To verify your identity</li> <li>To contact you with marketing offers</li> <li>To improve business modeling</li> </ul></div> </td> </tr><tr class="table__row grid-x grid-margin-x"><td class="cell medium-4"> <div class="table__cell-content"> <p>Domain name server information</p> </div> </td> <td class="cell medium-8"> <div class="table__cell-content"> <ul><li>To deliver content efficiently and help you find the website you are looking for</li> <li>To block harmful content</li> <li>For network security</li> <li>To provide technical support</li> </ul></div> </td> </tr></tbody></table></div> </div> <div class="table-m table-m--2col hide-for-medium"> <div class="table-m__section"> <div class="table-m__row grid-x grid-margin-x"> <div class="cell small-12"> <div class="table-m__section-title h4"> Information: </div> <div class="table__cell-content"> <p>Clicks, opens and other interactions with our advertisements, emails, sites and apps</p> </div> </div> </div> <div class="table-m__row grid-x grid-margin-x"> <div class="cell small-12"> <div class="table-m__section-title h4"> Additional uses: </div> <div class="table__cell-content"> <ul><li>To personalize your experiences and make our marketing more relevant to you</li> <li>To help you when you request assistance with website or app navigation</li> <li>To protect you and us against fraud</li> </ul></div> </div> </div> </div> <div class="table-m__section"> <div class="table-m__row grid-x grid-margin-x"> <div class="cell small-12"> <div class="table-m__section-title h4"> Information: </div> <div class="table__cell-content"> <p>Information, including recordings, from your calls and chats with our service and support representatives</p> </div> </div> </div> <div class="table-m__row grid-x grid-margin-x"> <div class="cell small-12"> <div class="table-m__section-title h4"> Additional uses: </div> <div class="table__cell-content"> <ul><li>To help train employees, service providers and systems to better serve you</li> <li>To secure your account</li> <li>To provide customized technical support</li> <li>To assist you with device settings</li> <li>To help personalize your experience and our marketing to you</li> </ul></div> </div> </div> </div> <div class="table-m__section"> <div class="table-m__row grid-x grid-margin-x"> <div class="cell small-12"> <div class="table-m__section-title h4"> Information: </div> <div class="table__cell-content"> <p>Employment and grant applications and surveys</p> </div> </div> </div> <div class="table-m__row grid-x grid-margin-x"> <div class="cell small-12"> <div class="table-m__section-title h4"> Additional uses: </div> <div class="table__cell-content"> <ul><li>For the purpose for which you provide it, or as described at the time when you submitted the information.</li> </ul></div> </div> </div> </div> <div class="table-m__section"> <div class="table-m__row grid-x grid-margin-x"> <div class="cell small-12"> <div class="table-m__section-title h4"> Information: </div> <div class="table__cell-content"> <p>Information obtained from others</p> </div> </div> </div> <div class="table-m__row grid-x grid-margin-x"> <div class="cell small-12"> <div class="table-m__section-title h4"> Additional uses: </div> <div class="table__cell-content"> <ul><li>To determine creditworthiness and perform business risk analysis</li> <li>To verify your identity</li> <li>To contact you with marketing offers</li> <li>To improve business modeling</li> </ul></div> </div> </div> </div> <div class="table-m__section"> <div class="table-m__row grid-x grid-margin-x"> <div class="cell small-12"> <div class="table-m__section-title h4"> Information: </div> <div class="table__cell-content"> <p>Domain name server information</p> </div> </div> </div> <div class="table-m__row grid-x grid-margin-x"> <div class="cell small-12"> <div class="table-m__section-title h4"> Additional uses: </div> <div class="table__cell-content"> <ul><li>To deliver content efficiently and help you find the website you are looking for</li> <li>To block harmful content</li> <li>For network security</li> <li>To provide technical support</li> </ul></div> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--sbs sbs--accordion-item sbs index-3"> <div class="grid-x grid-margin-x grid-screen-only"> <div class="sbs__nested cell medium-10 medium-offset-2"> <div class="grid-x grid-margin-x grid-screen-only"> <h3 class="sbs__heading cell-4-10 h4"> Information about how you use our websites and apps. </h3> <div class="sbs__body cell-6-10"> <div class="field field--name-field-body field--type-text-long field--label-hidden field__item"><p>We, and third party companies acting on our behalf, collect information from our sites and apps for operational purposes such as improving website and app security, authenticating you, detecting and deterring fraud, improving site performance and providing content and analytics.</p> <p>We and these third-party companies may use <a data-dialog-type="modal" href="https://www.verizon.com/about/privacy/cookies" class="use-ajax" data-dialog-options='{"dialogClass": "ui-dialog--vzpp"}'> cookies, pixels, web beacons, tags, scripts, or use similar technologies </a> on our pages and the browsers you use and may access advertising identifiers from your mobile device operating systems. </p></div> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--sbs sbs--accordion-item sbs index-4"> <div class="grid-x grid-margin-x grid-screen-only"> <div class="sbs__nested cell medium-10 medium-offset-2"> <div class="grid-x grid-margin-x grid-screen-only"> <h3 class="sbs__heading cell-4-10 h4"> We also use de-identified and aggregated information. </h3> <div class="sbs__body cell-6-10"> <div class="field field--name-field-body field--type-text-long field--label-hidden field__item"><p>We may de-identify or aggregate information so that Verizon or others may use it for business and marketing purposes. For example, the data we aggregate might be used to analyze, personalize and improve our services, to provide business and marketing insights to others and to help make advertising more relevant to you.</p></div> </div> </div> </div> </div> </div> </div> </li> <li class="accordion-item listitem" data-accordion-item> <a href="#acc-item-63" class="accordion-title"> <div class="grid-x grid-margin-x grid-screen-only"> <h2 class="accordion-title__heading cell medium-4 h3"> Does Verizon share my information? </h2> <div class="accordion-title__body cell medium-5 medium-offset-2"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>We share information within Verizon, with service providers who do work on our behalf, and with third parties as further described in this section.</p> <p> </p></div> </div> </div> </a> <div class="accordion-content" data-tab-content id="acc-item-63"> <div class="paragraph paragraph--type--sbs sbs--accordion-item sbs index-0"> <div class="grid-x grid-margin-x grid-screen-only"> <div class="sbs__nested cell medium-10 medium-offset-2"> <div class="grid-x grid-margin-x grid-screen-only"> <h3 class="sbs__heading cell-4-10 h4"> We share information within Verizon. </h3> <div class="sbs__body cell-6-10"> <div class="field field--name-field-body field--type-text-long field--label-hidden field__item"><p>We share information within Verizon, including with our affiliates, for a variety of purposes, including providing you with the latest information about our products and services and offering you our latest promotions. You can limit the sharing of Customer Proprietary Network Information and <a href="#" class="te-link" data-te-target="18" aria-expanded="false">certain credit information</a> if you do not want us to use them to market services to you that are different from the ones you have.</p> <div class="te callout" data-te-id="18"><div class="te__heading h6">certain credit information</div>Credit information includes your credit score, information in your consumer reports, and your account history.<br></div></div> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--sbs sbs--accordion-item sbs index-1"> <div class="grid-x grid-margin-x grid-screen-only"> <div class="sbs__nested cell medium-10 medium-offset-2"> <div class="grid-x grid-margin-x grid-screen-only"> <h3 class="sbs__heading cell-4-10 h4"> We share information with service providers and partners. </h3> <div class="sbs__body cell-6-10"> <div class="field field--name-field-body field--type-text-long field--label-hidden field__item"><p>We use service providers to help us offer, provide, repair, restore and bill for services. We share information with them as necessary for them to perform work for us. They are required to protect information they receive from us or collect on our behalf and can use it only for the purpose we allow.</p> <p>When you purchase or use services that are offered by Verizon and one of our partners, both parties may collect information about you. When this is the case, you should also review the partner company's privacy policy because it may describe uses of information that are different from ours.</p> <p>We may share with or we may allow our service providers to collect personal information, including your activity on our sites and in our apps. These companies may use technologies, such as <a data-dialog-type="modal" href="https://www.verizon.com/about/privacy/cookies" class="use-ajax" data-dialog-options='{"dialogClass": "ui-dialog--vzpp"}'> cookies, pixels, web beacons, tags, scripts, or use similar technologies </a> on our pages and the browsers you use. These service providers help us improve website and app security, authenticate you, detect and deter fraud, improve site performance, provide content or analytics, and other purposes as described in the “How does Verizon use information” section.</p> <p>We share risk scores with other companies for fraud purposes.</p> <p>We also share de-identified information with companies to assist with the delivery of advertising campaigns or aggregate reports. </p></div> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--sbs sbs--accordion-item sbs index-2"> <div class="grid-x grid-margin-x grid-screen-only"> <div class="sbs__nested cell medium-10 medium-offset-2"> <div class="grid-x grid-margin-x grid-screen-only"> <h3 class="sbs__heading cell-4-10 h4"> We share information with advertising companies. </h3> <div class="sbs__body cell-6-10"> <div class="field field--name-field-body field--type-text-long field--label-hidden field__item"><p>We may share, or allow certain <a aria-expanded="false" class="te-link" data-te-target="VrxblY9eKgAtMOAixC6O" href="#">third-party advertising companies</a><strong> </strong>to collect information about your activity on our sites and in our apps, including advertising identifiers from your mobile device operating system. They can use that information to help us provide more relevant Verizon advertising on our own and third-party sites and apps. These companies may combine information from our sites with similar information they collect on other sites to determine whether you fit into an audience that advertisers, including Verizon, are trying to reach, to serve targeted advertising to you on our sites and other sites and platforms, or to find other potential customers. To do this, we and these companies use technologies, such as <a data-dialog-type="modal" href="https://www.verizon.com/about/privacy/cookies" class="use-ajax" data-dialog-options='{"dialogClass": "ui-dialog--vzpp"}'> cookies, pixels, web beacons, tags, scripts, or similar technologies </a> on our pages and the browsers you use, or we may share information using application programming interfaces (APIs).</p> <div class="te callout" data-te-id="VrxblY9eKgAtMOAixC6O"> <div class="te__heading h6">third-party advertising companies</div> <p>For example, ad servers, ad networks or technology platforms. We may deliver Verizon marketing on our sites and apps and on non-Verizon sites and apps, by our representatives, via mail or email or via other Verizon services or devices.</p> </div> <p>We require that advertising companies disclose when they are using interest-based advertising techniques to deliver ads on our sites and apps as well as when they deliver Verizon ads on other sites. We also require them to offer you the ability to opt out of this use of your information. </p> <p>Verizon sites and services may also include social networks or other third-party plug-ins and widgets that may provide information to their associated social networks or third parties even if you do not click on or otherwise interact with the plug-ins and widgets. </p> <p>Our customers and website visitors can limit the sale and sharing of personal information as well as the use of this information for certain types of targeted advertising. Certain states give consumers the right to make these opt out choices. California law also gives business customers the right to limit the sale and sharing of personal information.</p> <p>Please visit the <a href="https://www.verizon.com/about/privacy/full-privacy-policy#acc-item-34">Choices section</a> of this policy to learn how to opt out. </p></div> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--sbs sbs--accordion-item sbs index-3"> <div class="grid-x grid-margin-x grid-screen-only"> <div class="sbs__nested cell medium-10 medium-offset-2"> <div class="grid-x grid-margin-x grid-screen-only"> <h3 class="sbs__heading cell-4-10 h4"> We disclose certain Fios TV information for audience measurement and market research purposes. </h3> <div class="sbs__body cell-6-10"> <div class="field field--name-field-body field--type-text-long field--label-hidden field__item"><p>The <a aria-expanded="false" class="te-link" data-te-target="aS1zxRPgNG0QQUyZnx9F" href="#">Fios TV apps</a> and website include <a href="https://www.comscore.com/About/Privacy/Data-Subject-Rights" target="_blank" rel="noopener noreferrer">Comscore </a>and <a href="https://www.nielsen.com/us/en/legal/privacy-statement/digital-measurement/">Nielsen</a> software that collects information for these companies’ market research and audience measurement purpose, including information about the content you viewed; the apps, website and device you used; your advertising identifier (if available); IP address; and operating system. <a href="https://www.verizon.com/about/privacy/fios-privacy-policy#acc-item-67">You have a choice about participating</a>.</p> <div class="te callout" data-te-id="aS1zxRPgNG0QQUyZnx9F"> <div class="te__heading h6">Fios TV Apps</div> <p>Fios TV apps include Fios TV Mobile, an app available on mobile devices, and Fios TV Home, an app available on select devices that support over-the-top and streaming video, such as Amazon Fire devices, AppleTV, Roku, or Verizon Stream TV.</p> </div></div> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--sbs sbs--accordion-item sbs index-4"> <div class="grid-x grid-margin-x grid-screen-only"> <div class="sbs__nested cell medium-10 medium-offset-2"> <div class="grid-x grid-margin-x grid-screen-only"> <h3 class="sbs__heading cell-4-10 h4"> We disclose directory listings and Caller ID information. </h3> <div class="sbs__body cell-6-10"> <div class="field field--name-field-body field--type-text-long field--label-hidden field__item"><p>We may publish your name, address and wireline telephone number(s) or provide this information to directory publishers, assistance services, or others. These companies can use this information in other formats or for other purposes, and they may make it available to others. </p> <p>We also provide your name and telephone number for Caller ID and similar services.</p></div> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--sbs sbs--accordion-item sbs index-5"> <div class="grid-x grid-margin-x grid-screen-only"> <div class="sbs__nested cell medium-10 medium-offset-2"> <div class="grid-x grid-margin-x grid-screen-only"> <h3 class="sbs__heading cell-4-10 h4"> We may disclose information in other situations. </h3> <div class="sbs__body cell-6-10"> <div class="field field--name-field-body field--type-text-long field--label-hidden field__item"><p>In certain circumstances, we disclose information that individually identifies you, your device, and other information we collect, such as:</p> <ul><li><a href="#" class="te-link" data-te-target="19" aria-expanded="false">To comply with the law</a></li> <li><a href="#" class="te-link" data-te-target="20" aria-expanded="false">To protect you, others or us</a></li> <li><a href="#" class="te-link" data-te-target="21" aria-expanded="false">To credit companies and collection agencies</a></li> <li>When needed by outside auditors and regulators</li> <li>If Verizon enters into a merger, acquisition or sale of all or a portion of our assets or business</li> <li>With your consent</li> </ul><div class="te callout" data-te-id="19"><div class="te__heading h6">To comply with the law</div>This includes to comply with valid legal process including subpoenas, court orders or search warrants, and as otherwise authorized by law; and to advance or defend against complaints or legal claims in court, administrative proceedings, or elsewhere.<br></div> <div class="te callout" data-te-id="20"><div class="te__heading h6">To protect you, others or us</div>This includes protecting our rights, property or the safety of our customers or employees; in cases involving danger of death or serious physical injury to any person or other emergencies; to protect against fraudulent, malicious, abusive, unauthorized or unlawful use of our products and services (including providing a risk score to help deter fraud) and to protect our network, services, devices and users from such use.<br></div> <div class="te callout" data-te-id="21"><div class="te__heading h6">To credit companies and collection agencies</div>For example, to communicate with credit bureaus or collection agencies for determining credit risk, for reporting purposes and to obtain payment for Verizon-billed products and services, and with our credit card issuer for the prescreening and application process for our credit card.<br></div></div> </div> </div> </div> </div> </div> </div> </li> <li class="accordion-item listitem" data-accordion-item> <a href="#acc-item-65" class="accordion-title"> <div class="grid-x grid-margin-x grid-screen-only"> <h2 class="accordion-title__heading cell medium-4 h3"> Does Verizon have programs that allow other companies to use information about me? </h2> <div class="accordion-title__body cell medium-5 medium-offset-2"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>We may use information for third-party advertising programs.</p></div> </div> </div> </a> <div class="accordion-content" data-tab-content id="acc-item-65"> <div class="paragraph paragraph--type--sbs sbs--accordion-item sbs index-0"> <div class="grid-x grid-margin-x grid-screen-only"> <div class="sbs__nested cell medium-10 medium-offset-2"> <div class="grid-x grid-margin-x grid-screen-only"> <h3 class="sbs__heading cell-4-10 h4"> Our advertising programs help make ads you see more personalized and useful. </h3> <div class="sbs__body cell-6-10"> <div class="field field--name-field-body field--type-text-long field--label-hidden field__item"><p>The programs described here use information to predict whether you fit within an audience an advertiser is trying to reach and help them show relevant advertising to you. The programs may also measure advertising campaign effectiveness. You can <a href="full-privacy-policy#acc-item-34">opt out of participating </a>in these programs.</p></div> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--table-3col table-3col--accordion-item table-3col index-1"> <div class="grid-x grid-margin-x grid-screen-only show-for-medium"> <div class="table--3col__wrapper cell medium-8 medium-offset-4"> <table class="table--3col"><thead><tr class="table__row grid-x grid-margin-x"><th class="cell-2-8"></th> <th class="cell-3-8 h6"> Relevant Online Advertising </th> <th class="cell-3-8 h6"> Relevant TV Advertising </th> </tr></thead><tbody><tr class="grid-x grid-margin-x table__row"><th class="cell-2-8"> Who can participate? </th> <td class="cell-3-8"> <div class="table__cell-content"> <p>Verizon Wireline Internet customers</p> </div> </td> <td class="cell-3-8"> <div class="table__cell-content"> <p>Fios TV customers</p> </div> </td> </tr><tr class="grid-x grid-margin-x table__row"><th class="cell-2-8"> Where will I see ads? </th> <td class="cell-3-8"> <div class="table__cell-content"> <p>On websites you visit</p> </div> </td> <td class="cell-3-8"> <div class="table__cell-content"> <p><a href="#" class="te-link" data-te-target="22" aria-expanded="false">When you view Fios TV</a></p> <div class="te callout" data-te-id="22"><div class="te__heading h6">When you view Fios TV</div>This may include when you view Fios TV on your TV, on the Fios TV website or on the Fios TV apps.<br></div> </div> </td> </tr><tr class="grid-x grid-margin-x table__row"><th class="cell-2-8"> What information is used? </th> <td class="cell-3-8"> <div class="table__cell-content"> <p><a href="#" class="te-link" data-te-target="23" aria-expanded="false">Verizon, third-party and advertiser information</a></p> <div class="te callout" data-te-id="23"><div class="te__heading h6">Verizon, third party and advertiser information</div>This includes information we have about your postal address and use of Verizon products and services (such as service packages, Fios TV purchases and viewership categories); and demographic and interest information you provide or we obtain from other companies. such as your gender, age range and interests (i.e. sports fan, frequent diner or pet owner).The program may also use information advertisers and advertising partners provide to us.<br></div> </div> </td> <td class="cell-3-8"> <div class="table__cell-content"> <p><a href="#" class="te-link" data-te-target="24" aria-expanded="false">Verizon, third-party and advertiser information</a></p> <div class="te callout" data-te-id="24"><div class="te__heading h6">Verizon, third party and advertiser information</div>This includes information we have about your postal address and use of Verizon products and services (such as service packages, connected devices, TV and video purchases and viewing data); and demographic and interest information you provide or we obtain from other companies. such as your gender, age range and interests (i.e. sports fan, frequent diner or pet owner). The program may also use information advertisers and advertising partners provide to us.<br></div> </div> </td> </tr><tr class="grid-x grid-margin-x table__row"><th class="cell-2-8"> Information that identifies me will not be shared outside of Verizon, its service providers and partners </th> <td class="cell-3-8"> <div class="table__cell-content"> <p><span class="vzpp-icon-check icon--lg"><span class="sr-only">Yes</span></span></p> </div> </td> <td class="cell-3-8"> <div class="table__cell-content"> <p><span class="vzpp-icon-check icon--lg"><span class="sr-only">Yes</span></span></p> </div> </td> </tr><tr class="grid-x grid-margin-x table__row"><th class="cell-2-8"> I have a choice about participating </th> <td class="cell-3-8"> <div class="table__cell-content"> <p><span class="vzpp-icon-check icon--lg"><span class="sr-only">Yes</span></span></p> </div> </td> <td class="cell-3-8"> <div class="table__cell-content"> <p><span class="vzpp-icon-check icon--lg"><span class="sr-only">Yes</span></span></p> </div> </td> </tr><tr class="grid-x grid-margin-x table__row"><th class="cell-2-8"> More Information </th> <td class="cell-3-8"> <div class="table__cell-content"> <p><a href="https://www.verizon.com/support/residential/announcements/direct-digital-marketing" target="_blank" rel="noopener noreferrer"><u>Relevant Online Advertising FAQs</u></a></p> </div> </td> <td class="cell-3-8"> <div class="table__cell-content"> <p><a href="http://verizon.com/relevanttvfaqs" target="_blank" rel="noopener noreferrer"><u>Relevant TV Advertising FAQs</u></a></p> </div> </td> </tr></tbody></table></div> </div> <div class="table-m hide-for-medium"> <div class="table-m__section"> <div class="table-m__section-title h4">Relevant Online Advertising</div> <div class="table-m__row grid-x grid-margin-x"> <div class="cell small-6"> <div class="table-m__row-title"> Who can participate? </div> </div> <div class="cell small-6"> <div class="table-m__cell-content"> <p>Verizon Wireline Internet customers</p> </div> </div> </div> <div class="table-m__row grid-x grid-margin-x"> <div class="cell small-6"> <div class="table-m__row-title"> Where will I see ads? </div> </div> <div class="cell small-6"> <div class="table-m__cell-content"> <p>On websites you visit</p> </div> </div> </div> <div class="table-m__row grid-x grid-margin-x"> <div class="cell small-6"> <div class="table-m__row-title"> What information is used? </div> </div> <div class="cell small-6"> <div class="table-m__cell-content"> <p><a href="#" class="te-link" data-te-target="23" aria-expanded="false">Verizon, third-party and advertiser information</a></p> <div class="te callout" data-te-id="23"><div class="te__heading h6">Verizon, third party and advertiser information</div>This includes information we have about your postal address and use of Verizon products and services (such as service packages, Fios TV purchases and viewership categories); and demographic and interest information you provide or we obtain from other companies. such as your gender, age range and interests (i.e. sports fan, frequent diner or pet owner).The program may also use information advertisers and advertising partners provide to us.<br></div> </div> </div> </div> <div class="table-m__row grid-x grid-margin-x"> <div class="cell small-6"> <div class="table-m__row-title"> Information that identifies me will not be shared outside of Verizon, its service providers and partners </div> </div> <div class="cell small-6"> <div class="table-m__cell-content"> <p><span class="vzpp-icon-check icon--lg"><span class="sr-only">Yes</span></span></p> </div> </div> </div> <div class="table-m__row grid-x grid-margin-x"> <div class="cell small-6"> <div class="table-m__row-title"> I have a choice about participating </div> </div> <div class="cell small-6"> <div class="table-m__cell-content"> <p><span class="vzpp-icon-check icon--lg"><span class="sr-only">Yes</span></span></p> </div> </div> </div> <div class="table-m__row grid-x grid-margin-x"> <div class="cell small-6"> <div class="table-m__row-title"> More Information </div> </div> <div class="cell small-6"> <div class="table-m__cell-content"> <p><a href="https://www.verizon.com/support/residential/announcements/direct-digital-marketing" target="_blank" rel="noopener noreferrer"><u>Relevant Online Advertising FAQs</u></a></p> </div> </div> </div> </div> <div class="table-m__section"> <div class="table-m__section-title h4">Relevant TV Advertising</div> <div class="table-m__row grid-x grid-margin-x"> <div class="cell small-6"> <div class="table-m__row-title"> Who can participate? </div> </div> <div class="cell small-6"> <div class="table-m__cell-content"> <p>Fios TV customers</p> </div> </div> </div> <div class="table-m__row grid-x grid-margin-x"> <div class="cell small-6"> <div class="table-m__row-title"> Where will I see ads? </div> </div> <div class="cell small-6"> <div class="table-m__cell-content"> <p><a href="#" class="te-link" data-te-target="22" aria-expanded="false">When you view Fios TV</a></p> <div class="te callout" data-te-id="22"><div class="te__heading h6">When you view Fios TV</div>This may include when you view Fios TV on your TV, on the Fios TV website or on the Fios TV apps.<br></div> </div> </div> </div> <div class="table-m__row grid-x grid-margin-x"> <div class="cell small-6"> <div class="table-m__row-title"> What information is used? </div> </div> <div class="cell small-6"> <div class="table-m__cell-content"> <p><a href="#" class="te-link" data-te-target="24" aria-expanded="false">Verizon, third-party and advertiser information</a></p> <div class="te callout" data-te-id="24"><div class="te__heading h6">Verizon, third party and advertiser information</div>This includes information we have about your postal address and use of Verizon products and services (such as service packages, connected devices, TV and video purchases and viewing data); and demographic and interest information you provide or we obtain from other companies. such as your gender, age range and interests (i.e. sports fan, frequent diner or pet owner). The program may also use information advertisers and advertising partners provide to us.<br></div> </div> </div> </div> <div class="table-m__row grid-x grid-margin-x"> <div class="cell small-6"> <div class="table-m__row-title"> Information that identifies me will not be shared outside of Verizon, its service providers and partners </div> </div> <div class="cell small-6"> <div class="table-m__cell-content"> <p><span class="vzpp-icon-check icon--lg"><span class="sr-only">Yes</span></span></p> </div> </div> </div> <div class="table-m__row grid-x grid-margin-x"> <div class="cell small-6"> <div class="table-m__row-title"> I have a choice about participating </div> </div> <div class="cell small-6"> <div class="table-m__cell-content"> <p><span class="vzpp-icon-check icon--lg"><span class="sr-only">Yes</span></span></p> </div> </div> </div> <div class="table-m__row grid-x grid-margin-x"> <div class="cell small-6"> <div class="table-m__row-title"> More Information </div> </div> <div class="cell small-6"> <div class="table-m__cell-content"> <p><a href="http://verizon.com/relevanttvfaqs" target="_blank" rel="noopener noreferrer"><u>Relevant TV Advertising FAQs</u></a></p> </div> </div> </div> </div> </div> </div> </div> </li> <li class="accordion-item listitem" data-accordion-item> <a href="#acc-item-67" class="accordion-title"> <div class="grid-x grid-margin-x grid-screen-only"> <h2 class="accordion-title__heading cell medium-4 h3"> What choices do I have about how information about me is used? </h2> <div class="accordion-title__body cell medium-5 medium-offset-2"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>You have choices about how Verizon reaches you with marketing offers and about other uses of your information. </p></div> </div> </div> </a> <div class="accordion-content" data-tab-content id="acc-item-67"> <div class="paragraph paragraph--type--sbs sbs--accordion-item sbs index-0"> <div class="grid-x grid-margin-x grid-screen-only"> <div class="sbs__nested cell medium-10 medium-offset-2"> <div class="grid-x grid-margin-x grid-screen-only"> <h3 class="sbs__heading cell-4-10 h4"> You can limit the ways we may send marketing offers to you. </h3> <div class="sbs__body cell-6-10"> <div class="field field--name-field-body field--type-text-long field--label-hidden field__item"><p><strong>Telemarketing</strong><br> Opt out of <a href="#" class="te-link" data-te-target="26" aria-expanded="false">marketing-related calls</a> by calling 1-800-VERIZON. It can take up to 30 days to remove you from existing marketing campaigns.</p> <p><strong>Emails</strong><br> Opt out of receiving marketing-related emails by following the unsubscribe instructions at the bottom of marketing emails you receive.</p> <p><strong>Text messages</strong><br> Opt out of receiving marketing-related texts by following the unsubscribe instructions included in texts you receive</p> <p><strong>Postal mail</strong><br> Opt out of receiving marketing-related mail by calling 1-800-VERIZON. Note that even if you unsubscribe, you could still receive mail when we use a bulk mailing service that delivers to all homes within a ZIP code.</p> <p><strong>Door-to-door marketing</strong><br> Opt out of door-to-door marketing by calling 1-800-VERIZON.</p> <div class="te callout" data-te-id="26"><div class="te__heading h6">marketing-related calls</div>Most telemarketing laws allow us to contact our customers without checking the <a href="https://www.donotcall.gov" target="_blank" rel="noopener noreferrer">National Do Not Call Registry</a>.<br></div> </div> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--sbs sbs--accordion-item sbs index-1"> <div class="grid-x grid-margin-x grid-screen-only"> <div class="sbs__nested cell medium-10 medium-offset-2"> <div class="grid-x grid-margin-x grid-screen-only"> <h3 class="sbs__heading cell-4-10 h4"> You have choices about whether certain information may be used within Verizon for specific marketing purposes. </h3> <div class="sbs__body cell-6-10"> <div class="field field--name-field-body field--type-text-long field--label-hidden field__item"><p><strong>Credit information </strong><br> You can limit the sharing of credit information within Verizon for the marketing of new products and services. Check the instructions in the <a data-dialog-type="modal" href="https://www.verizon.com/about/privacy/customer-proprietary-network-information" class="use-ajax" data-dialog-options='{"dialogClass": "ui-dialog--vzpp"}'> notice </a> on your monthly bill, or call 1-844-366-2879 to opt out.</p> <p><strong>Customer Proprietary Network Information (CPNI)</strong><br> You can limit the <a href="#" class="te-link" data-te-target="27" aria-expanded="false">sharing of CPNI</a> within Verizon for marketing services to you that are different from the ones you have. </p> <p>Verizon Wireline and certain business customers:<br><span class="vzpp-icon-phone vzpp-icon--bg" style="font-size: 14px !important"><span class="sr-only">Call</span></span> 1-866-483-9700 to update your account preferences</p> <p>Other customers:<br> Follow the instructions in the Verizon notice or contract language seeking consent</p> <div class="te callout" data-te-id="27"><div class="te__heading h6">sharing of CPNI</div>Here is an example of a <a href="/about/privacy/customer-proprietary-network-information">CPNI notice</a> we send to customers.<br></div></div> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--sbs sbs--accordion-item sbs index-2"> <div class="grid-x grid-margin-x grid-screen-only"> <div class="sbs__nested cell medium-10 medium-offset-2"> <div class="grid-x grid-margin-x grid-screen-only"> <h3 class="sbs__heading cell-4-10 h4"> You have choices about advertising and audience measurement/ market research services </h3> <div class="sbs__body cell-6-10"> <div class="field field--name-field-body field--type-text-long field--label-hidden field__item"><p><strong>Relevant Online Advertising</strong><br> To opt out of participating in the Relevant Online advertising program:</p> <ul><li>Log in to your My Verizon account online</li> <li>Go to the Services area of My Verizon online</li> <li>Click on Internet</li> <li>Select the Manage Online Advertising Preferences link within My Internet Service</li> </ul><p><strong>Relevant TV Advertising</strong><br> To opt out of participating in Relevant TV advertising:</p> <ul><li>Log in to your My Verizon account online</li> <li>Go to the Services area of My Verizon online</li> <li>Click on TV</li> <li>Select the Manage TV Advertising Preferences link within TV Management</li> </ul><p><strong>Fios TV Market Research and Audience Measurement</strong><br> If you do not want personal information shared for audience measurement and market research purposes, you can opt out for all devices you use for Fios TV using your <a href="https://tv.verizon.com/watch/settings/nielsen/"><u>Fios TV Account Settings</u></a> on the Fios TV Website or in the Fios TV apps (in settings under “Audience Measurement”).</p> <p>You can also make choices on individual devices. On Apple mobile devices, you can only participate if you opt in using the pop up notice in the Fios TV apps and you can change your choice using Apple device settings. On Android mobile devices, you can opt out by using your device setting to “Opt out of Ads Personalization”. On Amazon Fire devices, you can opt out using the “Interest-based Ads” setting.</p> <p>If you do not participate, only de-identified viewing information will be shared.</p></div> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--sbs sbs--accordion-item sbs index-3"> <div class="grid-x grid-margin-x grid-screen-only"> <div class="sbs__nested cell medium-10 medium-offset-2"> <div class="grid-x grid-margin-x grid-screen-only"> <h3 class="sbs__heading cell-4-10 h4"> You have other choices available to you. </h3> <div class="sbs__body cell-6-10"> <div class="field field--name-field-body field--type-text-long field--label-hidden field__item"><p><strong>Website information used internet-based advertising.</strong></p> <p>You can limit the sale and sharing of personal information as well as the use of this information for certain types of targeted advertising. Some state laws give consumers who reside in those states the right to make these opt out choices. California law also gives business customers the right to limit the sale and sharing of personal information.</p> <p>You can opt out by visiting <a href="https://www.verizon.com/privacy/your-privacy-choices" target="_blank" rel="noopener noreferrer">Your Privacy Choices <img alt="" data-entity-type="" data-entity-uuid="" src="/about/privacy/sites/default/files/2022-12/your-privacy-choices-icon.png" width="27px"></a>. This page also describes how we honor <a href="https://globalprivacycontrol.org/" target="_blank" rel="noopener noreferrer">Global Privacy Control</a> signals you may set on your browser. We do not respond to Do Not Track signals. </p> <p>You can also visit the industry-wide <a href="https://www.aboutads.info/" target="_blank" rel="noopener noreferrer">Digital Advertising Alliance opt-out page</a> or <a aria-expanded="false" class="te-link" data-te-target="z77c5Q2MohTdzW1Yzvdp" href="#">click on this icon</a> <span class="vzpp-icon-adchoices" style="font-size: 14px !important"><span class="sr-only">ad choices icon</span></span> available in or around online advertisements placed using interest-based advertising techniques to learn more and opt out of the use of your information for this type of advertising. Similarly, you have choices about allowing this type of advertising on your mobile device. On Apple devices, you will only be included in this activity if you opt-in. You can review or change an app’s tracking permission by going to your device Setting>Privacy>Tracking. On Android devices, you can opt out using your device setting to “Opt out of Ads Personalization”.</p> <div class="te callout" data-te-id="z77c5Q2MohTdzW1Yzvdp"> <div class="te__heading h6">click on this icon</div> <p>Clicking on this icon provides additional information on the companies and data practices that were used to deliver the ad and describes how you may opt out of these advertising programs.</p> </div> <p><strong>Location</strong><br> The operating system on your mobile device collects device location information and shares it with apps you have permitted to have this information, including some Verizon apps. You can toggle the setting to “off” using the settings menu on your device. You can also use the settings menu to toggle location information to “off” for specific apps, but you may need to enable it for navigation or other location features to work in those apps. </p> <p>You can rename your router to include “_nomap” or “_optout” if you don’t want us to use the location of your Wi-Fi router access point to improve the accuracy of our services or apps. For example, change “Myrouter” to “Myrouter_nomap”.</p></div> </div> </div> </div> </div> </div> </div> </li> <li class="accordion-item listitem" data-accordion-item> <a href="#acc-item-69" class="accordion-title"> <div class="grid-x grid-margin-x grid-screen-only"> <h2 class="accordion-title__heading cell medium-4 h3"> How does Verizon protect my information. and how do I update my account details? </h2> <div class="accordion-title__body cell medium-5 medium-offset-2"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Learn about our information security and retention practices and how to update your account information.</p></div> </div> </div> </a> <div class="accordion-content" data-tab-content id="acc-item-69"> <div class="paragraph paragraph--type--sbs sbs--accordion-item sbs index-0"> <div class="grid-x grid-margin-x grid-screen-only"> <div class="sbs__nested cell medium-10 medium-offset-2"> <div class="grid-x grid-margin-x grid-screen-only"> <h3 class="sbs__heading cell-4-10 h4"> Information security and retention. </h3> <div class="sbs__body cell-6-10"> <div class="field field--name-field-body field--type-text-long field--label-hidden field__item"><p>We use technical, administrative and physical safeguards to help protect against unauthorized access to, use or disclosure of information we collect or store. In addition, we train our employees on the importance of privacy and security, as well as the proper ways to access, use and disclose customer information. Our practices and policies prohibit employees with whom we share this information from using sensitive information unless they are authorized to do so and have a business need. </p> <p>Our policies require that we retain records for as long as they are needed for legal, tax, audit, investigative, and security purposes and then securely delete or destroy them. We incorporate personal information into different types of records, not always by distinct data elements. For example, your name is part of your account, billing, technical support and call detail records.</p> <p>Although we strive to keep information secure, we can’t guarantee that our safeguards will prevent every unauthorized <a href="#" class="te-link" data-te-target="29" aria-expanded="false">attempt to access,</a> use or disclose personal information. We use our security and incident response plans to handle such incidents. You can help secure your account using <a href="https://www.verizon.com/about/account-security/overview" target="_blank" rel="noopener noreferrer">advice, tips and tools we provide.</a></p> <div class="te callout" data-te-id="29"><div class="te__heading h6">attempt to access, use or disclose personal information</div>For example, we have seen unauthorized attempts to access our customers' third party accounts, including accounts that customers have with financial institutions, email service providers, or social media.<br> </div> <p>If you become aware of a security issue, please visit our page to <a href="https://www.verizon.com/solutions-and-services/report-security-vulnerability/" target="_blank" rel="noopener noreferrer"><u>Report Security Vulnerabilities</u></a> and follow the instructions to report your issue. We will work with you to address your concern. </p></div> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--sbs sbs--accordion-item sbs index-1"> <div class="grid-x grid-margin-x grid-screen-only"> <div class="sbs__nested cell medium-10 medium-offset-2"> <div class="grid-x grid-margin-x grid-screen-only"> <h3 class="sbs__heading cell-4-10 h4"> Let’s work together to keep children safe. </h3> <div class="sbs__body cell-6-10"> <div class="field field--name-field-body field--type-text-long field--label-hidden field__item"><p>If you see content you believe to be related to child sexual abuse, or if you see any other illegal content involving children when using a Verizon service, report it by sending an email to abuse-csam@verizon.com and include the words “child sexual abuse material” in the subject line. You can also make a report directly to the National Center for Missing and Exploited Children through their <a href="http://cybertipline.org" target="_blank" rel="noopener noreferrer">CyberTipline.</a></p></div> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--sbs sbs--accordion-item sbs index-2"> <div class="grid-x grid-margin-x grid-screen-only"> <div class="sbs__nested cell medium-10 medium-offset-2"> <div class="grid-x grid-margin-x grid-screen-only"> <h3 class="sbs__heading cell-4-10 h4"> Sharing information on blogs and social networks. </h3> <div class="sbs__body cell-6-10"> <div class="field field--name-field-body field--type-text-long field--label-hidden field__item"><p>Some of our websites, apps and services let you participate in discussions, message boards and chat rooms, or leave reviews. These are public spaces so your comments can be read, collected and shared by anyone. By sharing information in these forums, you are giving consent to the disclosure of this information.</p></div> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--sbs sbs--accordion-item sbs index-3"> <div class="grid-x grid-margin-x grid-screen-only"> <div class="sbs__nested cell medium-10 medium-offset-2"> <div class="grid-x grid-margin-x grid-screen-only"> <h3 class="sbs__heading cell-4-10 h4"> Accessing and updating your account information. </h3> <div class="sbs__body cell-6-10"> <div class="field field--name-field-body field--type-text-long field--label-hidden field__item"><p>Customers can review and update their account information in the following ways: </p> <ul><li>For Verizon Wireline, call 1-800-VERIZON or <a href="https://www.verizon.com/home/myverizon/">access your Verizon home account online</a></li> <li>For customers of specific apps: Use your app settings</li> </ul><p>You can also submit a <a href="/about/privacy/privacy-inquiries" target="_blank" rel="noopener noreferrer">privacy inquiry form</a> to set up an appointment to review the personally identifiable information we have about you. You can only review records that contain your personally identifiable information, and you’ll have to provide proper identification to do so. We’ll work with you to update your records if necessary. You may be charged for copies of documents that you request.</p></div> </div> </div> </div> </div> </div> </div> </li> <li class="accordion-item listitem" data-accordion-item> <a href="#acc-item-1267" class="accordion-title"> <div class="grid-x grid-margin-x grid-screen-only"> <h2 class="accordion-title__heading cell medium-4 h3"> Do I have additional rights under Federal law? </h2> <div class="accordion-title__body cell medium-5 medium-offset-2"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>You may have additional rights under the Cable Act.</p></div> </div> </div> </a> <div class="accordion-content" data-tab-content id="acc-item-1267"> <div class="paragraph paragraph--type--sbs sbs--accordion-item sbs index-0"> <div class="grid-x grid-margin-x grid-screen-only"> <div class="sbs__nested cell medium-10 medium-offset-2"> <div class="grid-x grid-margin-x grid-screen-only"> <h3 class="sbs__heading cell-4-10 h4"> Information about the Cable Act </h3> <div class="sbs__body cell-6-10"> <div class="field field--name-field-body field--type-text-long field--label-hidden field__item"><p>The “Cable Act” (Section 631 of the Communications Act of 1934, as amended) limits the collection and disclosure of <a href="#" class="te-link" data-te-target="30" aria-expanded="false">personally identifiable information</a> by cable operators and requires operators to tell you, to the extent that the Cable Act applies to the services you purchase, about the personally identifiable information they collect.</p> <div class="te callout" data-te-id="30"><div class="te__heading h6">personally identifiable information</div>Under the Cable Act, personally identifiable information does not include aggregate data that does not identify a particular person.<br></div> <p>We may use our cable system to collect personally identifiable information necessary to render cable service or other services provided to you over the cable system and to detect and prevent unauthorized access to services. We may collect additional personally identifiable information with your prior consent.</p> <p>We may use or disclose personally identifiable information without consent where necessary to render services and to conduct legitimate business activities related to the services we provide.</p> <p>We may also disclose your name and address as long as you have the ability to prevent or limit this disclosure and the disclosure does not reveal, directly or indirectly, your viewing or other uses of the services we provide. We share name and address information with service providers as part of our Relevant TV Advertising program. These providers work on our behalf to help our advertisers optimize their ads by preventing the same ads you see on Fios from being shown to you in other places. You can opt out of participating in the <a href="https://www.verizon.com/support/residential/announcements/relevant-tv-advertising?CMP=BMO_CON_OTH_99999_NA_20210720_NA_M20210098_00001" target="_blank" rel="noopener noreferrer">Relevant TV Advertising program</a>.</p> <p>We may also share personally identifiable information if it is required by law to comply with <a href="#" class="te-link" data-te-target="31" aria-expanded="false">valid legal process</a>.</p> <div class="te callout" data-te-id="31"><div class="te__heading h6">valid legal process</div>We may disclose personally identifiable information to a governmental entity to comply with valid legal process, but we will not disclose records revealing your video programming unless we receive a court order indicating that the governmental entity has made a specified showing of relevance and you were afforded an opportunity to contest the order. We may be required to disclose personally identifiable information (including your video programming) to a non-governmental entity to comply with a court order, after you have been provided notice.<br></div> <p>We retain personally identifiable information only as long as reasonably necessary for business, accounting, tax or legal purposes. If you would like to access your personally identifiable information, Please submit a <a href="/about/privacy/privacy-inquiries" rel="noopener noreferrer" target="_blank">privacy inquiry form</a> to arrange to arrange a time and convenient location to do so during business hours. If you believe any of your personally identifiable information is inaccurate, we will work with you to ensure that corrections are made.</p> <p>If you believe that your Cable Act privacy rights have been violated, please submit a <a href="/about/privacy/privacy-inquiries" rel="noopener noreferrer" target="_blank">privacy inquiry form</a> and we will work with you to address your concerns. If you believe that you have been aggrieved as a result of a violation of the Cable Act, you may enforce the limitations imposed by the Cable Act through a civil action in a United States district court seeking damages, attorney's fees, and litigation costs. Other rights and remedies may also be available to you under federal or other applicable laws.</p></div> </div> </div> </div> </div> </div> </div> </li> <li class="accordion-item listitem" data-accordion-item> <a href="#acc-item-71" class="accordion-title"> <div class="grid-x grid-margin-x grid-screen-only"> <h2 class="accordion-title__heading cell medium-4 h3"> Do I have specific rights under privacy laws in the United States? </h2> <div class="accordion-title__body cell medium-5 medium-offset-2"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>You may have specific privacy rights under state laws, including California, Colorado, Connecticut, Nevada, Oregon, Texas, Utah and Virginia laws.</p></div> </div> </div> </a> <div class="accordion-content" data-tab-content id="acc-item-71"> <div class="paragraph paragraph--type--sbs sbs--accordion-item sbs index-0"> <div class="grid-x grid-margin-x grid-screen-only"> <div class="sbs__nested cell medium-10 medium-offset-2"> <div class="grid-x grid-margin-x grid-screen-only"> <h3 class="sbs__heading cell-4-10 h4"> California Privacy Rights </h3> <div class="sbs__body cell-6-10"> <div class="field field--name-field-body field--type-text-long field--label-hidden field__item"><p>California customers may <a href="#" class="te-link" data-te-target="32" aria-expanded="false">request</a>, once per year, that we disclose the identity of any third parties with whom we have shared personal information for the third parties’ direct marketing purposes within the previous calendar year, along with the type of personal information disclosed. </p> <div class="te callout" data-te-id="32"><div class="te__heading h6">request</div>California residents can make a request by contacting us by submitting a <a href="/privacy/privacy-inquiries" target="_blank" rel="noopener noreferrer">privacy inquiry form</a>. <p>Verizon Privacy Office<br> 1300 I Street, NW Suite 500 East<br> Washington, DC 20005<br></p></div> <p>California residents under age 18 who are registered users of online sites, services or applications may <a href="#" class="te-link" data-te-target="33" aria-expanded="false">request</a> and obtain removal of content or information they have publicly posted. Your request should include a detailed description of the specific content or information to be removed. Please be aware that your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.</p> <div class="te callout" data-te-id="33"><div class="te__heading h6">request</div>California residents can make a request by contacting us by submitting a <a href="/privacy/privacy-inquiries" target="_blank" rel="noopener noreferrer">privacy inquiry form</a>. <p>Verizon Privacy Office<br> 1300 I Street, NW Suite 500 East<br> Washington, DC 20005<br></p></div> <p><strong>California residents also have privacy rights under the California Consumer Privacy Act. To learn more, visit the </strong><a href="/about/privacy/full-privacy-policy?scrollto=index-0#acc-item-55">California residents also have privacy rights under the California Consumer Privacy Act.</a></p></div> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--sbs sbs--accordion-item sbs index-1"> <div class="grid-x grid-margin-x grid-screen-only"> <div class="sbs__nested cell medium-10 medium-offset-2"> <div class="grid-x grid-margin-x grid-screen-only"> <h3 class="sbs__heading cell-4-10 h4"> Colorado, Connecticut, Oregon, Texas, Utah and Virginia Privacy Laws </h3> <div class="sbs__body cell-6-10"> <div class="field field--name-field-body field--type-text-long field--label-hidden field__item"><p><strong>Colorado, Connecticut, Oregon, Texas, Utah and Virginia have comprehensive privacy laws that provide residents with additional specific rights. </strong> To learn more, including how to exercise those rights, visit the <a href="/about/privacy/full-privacy-policy?scrollto=index-2#acc-item-55"><u>Colorado, Connecticut, Oregon, Texas, Utah and Virginia Privacy Laws section of the Verizon Privacy Policy</u></a>. </p></div> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--sbs sbs--accordion-item sbs index-2"> <div class="grid-x grid-margin-x grid-screen-only"> <div class="sbs__nested cell medium-10 medium-offset-2"> <div class="grid-x grid-margin-x grid-screen-only"> <h3 class="sbs__heading cell-4-10 h4"> Nevada Privacy Rights </h3> <div class="sbs__body cell-6-10"> <div class="field field--name-field-body field--type-text-long field--label-hidden field__item"><p>Nevada law allows consumers to opt out of the <a href="#" class="te-link" data-te-target="34" aria-expanded="false">sale</a> of personally identifiable information by online service providers such as website operators.</p> <p>Verizon doesn’t sell personally identifiable information today and we don’t have plans to start. If Verizon ever starts selling such personal information, current Verizon customers will be opted out. If you have any questions, provide the information requested in this <a href="https://www.verizon.com/about/privacy/privacy-inquiries" target="_blank" rel="noopener noreferrer"><u>privacy inquiries form</u></a>.</p> <div class="te callout" data-te-id="34"><div class="te__heading h6">sale</div>Nevada law defines "sale" as the exchange of certain personally identifiable customer information for money. Personally identifiable information includes name, address, phone number, SSN, or any identifier that can be used to contact you electronically.<br></div></div> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--sbs sbs--accordion-item sbs index-3"> <div class="grid-x grid-margin-x grid-screen-only"> <div class="sbs__nested cell medium-10 medium-offset-2"> <div class="grid-x grid-margin-x grid-screen-only"> <h3 class="sbs__heading cell-4-10 h4"> Nevada & Washington Health Data Privacy Rights </h3> <div class="sbs__body cell-6-10"> <div class="field field--name-field-body field--type-text-long field--label-hidden field__item"><p>Residents of Nevada and Washington have privacy rights regarding the processing of Consumer Health Data. You can read more about our practices and your rights in our <a href="/about/privacy/health-privacy-notice">Health Privacy Notice</a>.</p></div> </div> </div> </div> </div> </div> </div> </li> <li class="accordion-item listitem" data-accordion-item> <a href="#acc-item-73" class="accordion-title"> <div class="grid-x grid-margin-x grid-screen-only"> <h2 class="accordion-title__heading cell medium-4 h3"> How do I learn about changes to this privacy policy? </h2> <div class="accordion-title__body cell medium-5 medium-offset-2"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p> Learn about how to know that we have made changes to this policy.</p></div> </div> </div> </a> <div class="accordion-content" data-tab-content id="acc-item-73"> <div class="paragraph paragraph--type--sbs sbs--accordion-item sbs index-0"> <div class="grid-x grid-margin-x grid-screen-only"> <div class="sbs__nested cell medium-10 medium-offset-2"> <div class="grid-x grid-margin-x grid-screen-only"> <h3 class="sbs__heading cell-4-10 h4"> Changes to the privacy policy </h3> <div class="sbs__body cell-6-10"> <div class="field field--name-field-body field--type-text-long field--label-hidden field__item"><p>We may make changes to this privacy policy, so please check back periodically. You will be able to see that we made changes by checking the effective date below. If we decide to use or disclose information that identifies you personally in a way that is materially different from what we stated in our privacy policy at the time we collected that information from you, we will give you a choice about the new use or disclosure by appropriate means, which may include an opportunity to opt-out.</p> <p><strong>Updated </strong>July 2024</p> <p>© 2024 Verizon. All rights reserved.</p></div> </div> </div> </div> </div> </div> </div> </li> </ul></div> </div> </section></article></div> </body></html> </div> </main> <footer role="presentation" class="footer-container" aria-label="Supplemental links and company description"> <div class="footer-top"> <div class="grid-container"> <div class="grid-x grid-margin-x"> <div class="footer-top__cell medium-4 cell" aria-hidden="false"> <nav aria-label="secondary navigation General Privacy Policies" id="block-menu-comprehensive" class="block-menu-comprehensive"> <div class="block-title" id="block-menu-comprehensive-menu" aria-hidden="true">General Privacy Policies</div> <ul data-region="footer_top_1" class="menu menu--comprehensive-privacy-polic"> <li class="menu-item"> <a href="/about/privacy/" data-drupal-link-system-path="<front>">Verizon Privacy Policy Summary</a> </li> <li class="menu-item"> <a href="/about/privacy/full-privacy-policy" data-drupal-link-system-path="node/8">Full Verizon Privacy 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setTimeout(function() { console.log('accordion close from footer block!'); jQuery(".open-close-accordion").click(); },1000); } // if condition //below code reverts issue#6 fix for EOOV-15605 (all anchors scroll along keyboard for shift tab) jQuery(".block-mainpagecontent a").each(function() { jQuery(this).off('focus'); }); jQuery('head').append('<style>.sticky-article-bookmark, .sticky-article-addln_resources {top:60px !important ;}</style>'); jQuery('head').append('<style>.node--type-article-landing-page .div_share_addln_resources {top: 150px !important;margin-top: 120px !important;}</style>'); setTimeout(function() { if (location.href.match(/(\/privacy\/full\-privacy\-policy)/i)) { //Maine if (location.href.indexOf('scrollto=index-2') != -1) { jQuery("html, body").animate({scrollTop: jQuery('#acc-item-55 .paragraph--type--sbs.sbs--accordion-item.sbs.index-2').offset().top-100}, 1200); } if (location.href.indexOf('scrollto=index-0') != -1) { jQuery("html, body").animate({scrollTop: jQuery('#acc-item-55 .paragraph--type--sbs.sbs--accordion-item.sbs.index-0').offset().top-100}, 1200); } } if (location.href.match(/(\/privacy\/full\-privacy\-policy)/i)) { //Nevada index-5 if (location.href.indexOf('scrollto=index-5') != -1) { jQuery("html, body").animate({scrollTop: jQuery('#acc-item-55 .paragraph--type--sbs.sbs--accordion-item.sbs.index-5').offset().top-100}, 1200); } //Virginial index-6 else if (location.href.indexOf('scrollto=index-6') != -1) { jQuery("html, body").animate({scrollTop: jQuery('#acc-item-55 .paragraph--type--sbs.sbs--accordion-item.sbs.index-6').offset().top-100}, 1200); } } }, 100) }); //file-a-fraud fix EOOV-14010 if (location.href.match(/(\/about\/privacy\/account\-security\/file\-a\-fraud\-claim|\/about\/account\-security\/file\-a\-fraud\-claim)/i)) { jQuery('.layout__region a:eq(0)').attr('onclick', 'javascript:fnLegalAgreement(1);'); // 1 - consumer jQuery('.layout__region a:eq(1)').attr('onclick', 'javascript:fnLegalAgreement(2);'); // 2 - business jQuery('.layout__region a').attr('href', 'javascript:void(0);'); } //EOOV-14748 jQuery(window).on('load',function() { if (location.href.match(/(\/full\-privacy\-policy)/i)) { //Nevada if (location.href.indexOf('scrollto=index-3') != -1) { //jQuery("html, body").animate({scrollTop: jQuery('#acc-item-55 .paragraph--type--sbs.sbs--accordion-item.sbs.index-3').offset().top-100}, 1200); } //Maine else if (location.href.indexOf('scrollto=index-4') != -1) { //jQuery("html, body").animate({scrollTop: jQuery('#acc-item-55 .paragraph--type--sbs.sbs--accordion-item.sbs.index-4').offset().top-100}, 1200); } //California else { //jQuery("html, body").animate({scrollTop: jQuery('#acc-item-55 .paragraph--type--sbs.sbs--accordion-item.sbs.index-1').offset().top-100}, 1200); } } }); //end EOOV-14748 jQuery('.menu--cybersecurity-glossary li a').each(function( index2 ) { if(window.location.href.toLowerCase().indexOf(jQuery(this).attr('href').toLowerCase()) != -1 || window.location.href.toLowerCase().replace('/privacy', '').indexOf(jQuery(this).attr('href').toLowerCase()) != -1 || window.location.href.toLowerCase().replace('/privacy', '').indexOf(jQuery(this).attr('href').toLowerCase().replace('https://www.verizon.com/about', '')) != -1) { //console.log(jQuery(this).attr('href')); jQuery(this).parent().addClass('menu-item--active-trail'); jQuery(this).addClass('is-active'); } }); // EOOV-13607 if (jQuery('ul.menu--cybersecurity-glossary').length > 0) { //jQuery('.hero__container .hero__title').html(jQuery('.sbs__heading.h3').text()); jQuery('.hero__container .hero__title').html(jQuery('ul.menu--cybersecurity-glossary li.menu-item--active-trail').text()); } // EOOV-13153 jQuery('ul.menu--cybersecurity-glossary').addClass('menu--tabs'); //EOOV-13224 if ($('[id^="webform-submission-business-fraud-claim"]').length > 0 || $('[id^="webform-submission-consumer-fraud-claim"]').length > 0) { jQuery('footer div').remove(); } if (location.href.match(/(\/privacy\/description\-processing\-personal\-data)/i)) { jQuery('head').append('<style>#block-mainpagecontent .layout--singlecol-section .layout__container .layout__content .field--name-body > table > tbody{border:none !important;}#block-mainpagecontent .layout--singlecol-section .layout__container .layout__content .field--name-body > table > tbody tr td {border-right: 1px solid #ddd;}#block-mainpagecontent .layout--singlecol-section .layout__container .layout__content .field--name-body > table > tbody tr td:last-child {border-right: none !important;}</style>'); } jQuery(document).ready(function() { if (jQuery('[value="webform_submission_privacy_inquiries_node_265_add_form"]').length > 0) { jQuery('a:contains("Verizon Privacy Dashboard")').attr('href', 'https://www.verizon.com/privacy/your-data') } if (location.href.match(/(\/privacy\/description\-processing\-personal\-data)/i)) { jQuery('head').append('<style>#block-mainpagecontent .layout--singlecol-section .layout__container .layout__content .field--name-body > table > tbody{border:none !important;}#block-mainpagecontent .layout--singlecol-section .layout__container .layout__content .field--name-body > table > tbody tr td {border-right: 1px solid #ddd;}#block-mainpagecontent .layout--singlecol-section .layout__container .layout__content .field--name-body > table > tbody tr td:last-child {border-right: none !important;}</style>'); } }); </script> <style> .webform-submission-privacy-inquiries-updated-form .form-item.form-item-checkbox-mobile-phone-number, .webform-submission-privacy-inquiries-updated-form .form-item.form-item-mobile-phone-number, .webform-submission-privacy-inquiries-updated-form .form-item.form-item-checkbox-home-phone-number, .webform-submission-privacy-inquiries-updated-form .form-item.form-item-home-phone-number { vertical-align:top; } .butContinue:focus .spanContinue { outline: 1px dotted #000 !important; outline-offset: 4px; } @media (min-width:1400px) { 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