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RTA's command centre improves performance
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if ( results ) return ( unescape ( results[2] ) ); else return null; } function getCiTitle(channelsid){ var name='title:'; var start =name.length ; var titles=channelsid.substring(start,channelsid.indexOf("|")); return titles; } function getCiLink(channelsid){ var link='link:'; var linkStart = link.length; var linkChannelsid = channelsid.substring(channelsid.indexOf("link:"),channelsid.length); var ciLink=linkChannelsid.substring(linkStart,linkChannelsid.indexOf("|")); return ciLink; } </script> <div class="grid-8 push-4"> <div class="article" id="top"> <h1 class="headline">RTA's command centre improves performance</h1> <p class="byline"><a href="/web/20101116013558/http://www.thenational.ae/vgn-ext-templating/v/index.jsp?vgnextoid=dc2afd75194c8210VgnVCM200000e66411acRCRD">Ramola Talwar Badam</a></p> <script type="text/javascript"> <!-- $("html>head").prepend("<meta name=\"DCSext.author\" content=\"Ramola Talwar Badam\" />"); $("html>head").prepend("<meta name=\"DCSext.articlename\" content=\"RTA's command centre improves performance\" />"); //--> </script> <p class="last-updated">Last Updated: Nov 1, 2010</p> <div class="multimedia-window multimedia-photos"> <div class="multimedia-items"> <div class="item"> <div class="content"> <img id="immartdet" src="/web/20101116013558im_/http://www.thenational.ae/deployedfiles/Assets/Richmedia/Image/na01no-control2.jpg" alt=""> </div> <div class="metadata"> <p class="caption">On Faisal Puthiyedath's screens, a green rectangle means a bus is on time, blue means a little bit late and red means ahead of schedule.</p> <p class="byline">Satish Kumar / The National</p> </div> </div> </div><!-- end multimedia-items --> </div> <script type="text/javascript"> $("#immartdet").load(function(){$(this).css("padding-left", (462-$(this).width())/2);}); try{var immartdet=$("#immartdet")[0];var immsrc=immartdet.src;immartdet.src="";immartdet.src=immsrc;}catch(ex){} </script> <p> <p>DUBAI // Glancing at four computer screens constantly blinking with updated data, Zulfiqar Hussain basks in the daily challenge of keeping Dubai's buses running on time.</p> <p>"I like solving problems of drivers," he said. "I love this job because I can talk and help people."</p> <p>Mr Hussain is one of 10 traffic controllers together working night and day in the Roads and Transit Authority's Operation Command Centre in a darkened room in Muhaisnah near the Sharjah border.</p> <p>A low buzz of phones and computers sets the tone around the centre as controllers monitor the 86 routes.</p> <p>By guiding 1,500 buses past tailbacks and accidents, the command centre has raised on-time performance to 70 per cent from 20 per cent since it opened last year, said Essa Abdul al Dosari, who heads the RTA public transport agency.</p> <p>"Before the automated system we sometimes lost the driver until he returned to the depot," Mr al Dosari said. "It was not easy to control buses, but now we know if the bus is ahead by one minute or late by three minutes. We see everything."</p> <p>Dwarfed by a 6-metre by 3-metre screen that plots bus movement via GPS, controllers proffer advice in measured tones to drivers negotiating Dubai's often frantic traffic. "Where are you, my friend?", "Can you adjust your time better?" and "Go past the courts to catch up" are a sampling of the chatter in Arabic, Hindi and English around the room.</p> <p>A green on-screen indicator signals that a bus is on time, while blue shows it is a tad behind and red warns it is ahead of schedule. The central computer is linked to global positioning system units in each bus, which help track minute-to-minute progress. The centre is also a vital link in cases of accidents or breakdown.</p></p> <div class="ad-mpu"> <!--BEGIN Advert_Type5_MPU --> <!-- advert_type: Advert_Type5_MPU --> <!-- channelNameMPU: /thenational/Home/News/UAE news/Transport --> <!-- scriptval: http://ad.doubleclick.net/adj/tn.ae_news/news_uae;lev1=transport;sz=300x250;tile=2;'+vars+';'+demographics+';'+surroundTag+';ar='+article+';lan='+admcdfp_sitelang+';!c='+category+';ord='+ord+'? --> <!-- noscript: http://ad.doubleclick.net/jump/tn.ae_news/news_uae;lev1=transport;sz=300x250;tile=2;ord=123456789? --> <script type="text/javascript"> //<![CDATA[ if(typeof(ord) == 'undefined') {var ord = ''; } if(typeof(surroundTag) == 'undefined') { var surroundTag = ''; } if(typeof(article) == 'undefined') { var article = ''; } if(typeof(category) == 'undefined') { var category = ''; } if(typeof(demographics) == 'undefined') { var demographics = ''; } if(typeof(vars) == 'undefined') { var vars = ''; } if(typeof(meta) == 'undefined') { var meta = ''; } if(typeof(Comp_Name) == 'undefined') { var Comp_Name = ''; } if(typeof(Country_Name) == 'undefined') { var Country_Name = ''; } if(typeof(Team_Name) == 'undefined') { var Team_Name = ''; } if(typeof(category) == 'undefined') { var category = ''; } if(typeof(admcdfp_sitelang) == 'undefined') { var admcdfp_sitelang = ''; } if(typeof(demographics) == 'undefined') { var demographics = ''; } var scriptval = 'tn.ae_news/news_uae;lev1=transport;sz=300x250;tile=2;'+vars+';'+demographics+';'+surroundTag+';ar='+article+';lan='+admcdfp_sitelang+';!c='+category+';ord='+ord+'?'; var noscriptval = 'tn.ae_news/news_uae;lev1=transport;sz=300x250;tile=2;ord=123456789?'; document.write('<script type="text/javascript" src="https://web.archive.org/web/20101116013558/http://ad.doubleclick.net/adj/'+scriptval+'"><\/script>'); //]]> </script> <noscript> <a href="https://web.archive.org/web/20101116013558/http://ad.doubleclick.net/jump/tn.ae_news/news_uae;lev1=transport;sz=300x250;tile=2;ord=123456789" target="_blank"> <img src="https://web.archive.org/web/20101116013558im_/http://ad.doubleclick.net/ad/tn.ae_news/news_uae;lev1=transport;sz=300x250;tile=2;ord=123456789" border="0" alt=""/> </a></noscript> <!--END Advert_Type5_MPU--> </div> <p> <p>"Earlier the bus driver called his depot if there was a breakdown," Mr al Dosari said. "Maybe calls were not answered immediately. Now it's live. Passengers don't have to wait for hours for another bus."</p> <p>Controllers at the centre can ring any of five RTA depots for a replacement bus if there is a breakdown or call civil defence officials in case of an accident. They can send text messages that pop up on a screen in front of the driver.</p> <p>The state-of-the-art equipment also aids drivers, ensuring they can open a direct line of communication with the centre. They can press a concealed button that kick-starts cameras inside the bus and activates a voice link so images and audio are beamed into the centre in the event of an emergency.</p> <p>RTA officials said manual operations in use two years ago meant bus locations and passenger numbers were not clear until after a bus clocked into a depot, a potential time lag of several hours. Complaints from riders - the buses carry 300,000 commuters a day -led to the installation of automated systems which also help track ridership.</p></p> <p> <p>Every time a commuter swipes their Nol fare card on entry, information about the number of passengers on board filters through to the centre. The system also aids in planning new routes and merging or eliminating those that prove unprofitable.</p> <p>"We know when a bus is full and when it's empty," said Mohammed Khadim bu Amin, the command centre's manager. "It helps with financials to know that this route did well, but that route did poorly and didn't cover costs."</p> <p>The RTA also plans to install cameras in bus depots so controllers have access to live visuals of congestion there, said Mr bu Amin. The move is meant to ensure that critical access points receive proper service.</p> <p>"What does every customer need? To reach their destination on time. 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<div id="tabs-2" class="poll tabs"> <ul class="tab-controls clear"> <li class="first-child current"><a href="#tabs-2-tab-1">Your opinion</a></li> <li><a href="#tabs-2-tab-2" onclick="javascript:displayPollResults(); return false;">Poll Results</a></li> </ul> <div id="tabs-2-tab-1" class="tab-content"> <h2 class="tab-title">Your opinion</h2> <form name="pollform" method="post" action=""> <fieldset> <h3>How will you spend Eid al Adha?</h3> <label for="poll3" id="label3"> <input type="radio" name="selectedOption" id="poll3" value="3" style="padding-top:-2px"/> Travelling </label> <input type="hidden" name="selectedOptionName3" value="Travelling"/> <label for="poll4" id="label4"> <input type="radio" name="selectedOption" id="poll4" value="4" style="padding-top:-2px"/> At work </label> <input type="hidden" name="selectedOptionName4" value="At work"/> <label for="poll1" id="label1"> <input type="radio" name="selectedOption" id="poll1" value="1" style="padding-top:-2px"/> At home with my 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<div class="channel-headlines"> <h2>UAE news</h2> <div><a href="/web/20101116013558/http://www.thenational.ae/news/uae-news/mountain-deluge-in-the-north-brings-flooding-to-lowlands"><img alt="Mountain deluge in the north brings flooding to lowlands" src="/web/20101116013558im_/http://www.thenational.ae/deployedfiles/Assets/Richmedia/Image/NA16NO_Rain.jpg" width="220"/></a></div> <div class="headlines-list"> <ul> <li> <a href="/web/20101116013558/http://www.thenational.ae/news/uae-news/mountain-deluge-in-the-north-brings-flooding-to-lowlands">Mountain deluge in the north brings flooding to lowlands</a></li> <li> <a href="/web/20101116013558/http://www.thenational.ae/events/areas/abu-dhabi/uk-council-leader-plans-trip-to-capital-seeking-funds">UK council leader plans trip to capital seeking funds</a></li> <li> <a href="/web/20101116013558/http://www.thenational.ae/news/uae-news/politics/abu-dhabi-looks-to-birmingham-for-local-government">Abu Dhabi looks to Birmingham for local 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