FAQ - CCP Games

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With the launch of EVE Online in May 2003, CCP established itself as one of the most innovative companies in interactive entertainment, winning numerous awards and receiving critical acclaim worldwide."> <meta name="twitter:card" content="summary_large_image"> <meta name="twitter:site" content="@ccpgames"> <meta name="google-site-verification" content="5oGoNRZiQvd769bqXUEB1O1Nc638jsdtPI1gmLYcfHc" /> </head> <body id="main-body" class="main-body-faq"> <noscript> <iframe src="//www.googletagmanager.com/ns.html?id=GTM-NWZ6XP" height="0" width="0" style="display:none;visibility:hidden"></iframe> </noscript> <section id="new_navigation" class="noprint"> <nav class="navbar navbar-default navbar-fixed-top navbar-inverse nav-mobile " role="navigation" style=""> <div class="navbar-header"> <div class="mobile-menu"> <button type="button" class="navbar-toggle open-menu" id="btn-nav-expand"> <div class="navbar-toggle button" id="btn-nav-expand" role="navigation"> <span></span> <span></span> <span></span> </div> </button> </div> <div class="mobile-logo"> <a id="mainlogo" class="navbar-brand" href="/"> <img src="/img/logos/ccp-logo-white.svg" alt="CCP Games log" data-pin-nopin="true"> </a> </div> </div> <div class="collapse navbar-collapse mobile-inactive" id="navbar-collapse"> <button type="button" class="navbar-toggle close-menu" id="btn-nav-collapse"> <div class="navbar-toggle button" id="btn-nav-expand" role="navigation"> <span></span> <span></span> </div> </button> <div class="mobile-logo in-menu"> <a id="mainlogo" class="navbar-brand" href="/"> <img src="/img/logos/ccp-logo-black.svg" alt="CCP Games log" data-pin-nopin="true"> </a> </div> <ul class="nav navbar-nav" role="menubar"> <li class="company " role="presentation"> <a href="/company" role="menuitem">Company</a> </li> <li class="products " role="presentation"> <a href="/products" role="menuitem">Products</a> </li> <li class="carbon " role="presentation"> <a href="/carbon" role="menuitem">Carbon</a> </li> <li class="careers " role="presentation"> <a href="/careers" role="menuitem">Careers</a> </li> <li class="culture " role="presentation"> <a href="/culture" role="menuitem">Culture</a> </li> <li class="news " role="presentation"> <a href="/news" role="menuitem">News</a> </li> </ul> </div> </nav> <nav class="navbar navbar-default navbar-fixed-top navbar-inverse nav-desktop " role="navigation" style=""> <div class="navbar-header"> <div class="mobile-menu"> <button type="button" class="navbar-toggle" id="btn-nav-expand"> <div class="navbar-toggle button" id="btn-nav-expand" role="navigation"> <span></span> <span></span> <span></span> </div> </button> </div> <div class="mobile-logo"> <a id="mainlogo" class="navbar-brand" href="/"> <img src="/img/ccp_logo.png" alt="CCP Games" data-pin-nopin="true"> </a> </div> </div> <div class="collapse navbar-collapse mobile-inactive" id="navbar-collapse"> <button type="button" class="navbar-toggle" id="btn-nav-collapse"> <span class="sr-only">Toggle navigation</span> <i class="fa fa-close"></i> </button> <ul class="nav navbar-nav" role="menubar"> <li class="company " role="presentation"> <a href="/company" role="menuitem">Company</a> </li> <li class="products " role="presentation"> <a href="/products" role="menuitem">Products</a> </li> <li class="carbon " role="presentation"> <a href="/carbon" role="menuitem">Carbon</a> </li> <li class="careers " role="presentation"> <a href="/careers" role="menuitem">Careers</a> </li> <li class="culture " role="presentation"> <a href="/culture" role="menuitem">Culture</a> </li> <li class="news " role="presentation"> <a href="/news" role="menuitem">News</a> </li> </ul> </div> </nav> </section> <header> <div class="background-header animated fadeIn hdr-news-item hdr-faq hdr-image-faq"> <div class="container"> <div class="row"> <div class="animated fadeIn speed-2000"> <div class="hdfade" style="position: relative;"> <h1 class="newsitem-title">FAQ</h1> </div> </div> </div> </div> </div> <section id="header" class="noprint news"></section> </header> <main role="main" id="main" class="main-content"> <section id="textpage" class="textpage-faq"> <div class="container"> <div class="row titlerow"> <div class="content"> </div> </div> <div class="row"> <div class="content"> <div class="col-md-9"> <div id="text"> <p><div style="padding-top: 1em;"></div> <a href="faq/#faq-ccp">CCP FAQ</a> | <a href="faq/#faq-contact">Contact FAQ</a> | <a href="faq/#faq-legal">Legal FAQ</a> | <a href="faq/#faq-tours">Tours FAQ</a> <div style="padding-top: 1em;"></div> <a id="faq-ccp" style="margin-top: -5em;position: absolute;"></a></p> <h1>CCP GAMES FAQ</h1> <h3>Who is CCP Games?</h3> <p>Founded in 1997, we are CCP Games (short for “Crowd Control Productions”), a leading independently operated game developer. We have been praised for our artistry, game design, unique player-driven narratives, and close and collaborative relationships with our community of players.</p> <p>In 2018, CCP Games was acquired by the Korean video game developer <a href="https://www.pearlabyss.com">Pearl Abyss</a>, creators of <a href="https://www.naeu.playblackdesert.com/" title="Black Desert NA/EU - The Start of Your Adventure | Pearl Abyss"><em>Black Desert Online</em></a>, resulting in the biggest acquisition in Iceland’s tech history to date. CCP Games now operates as an independent subsidiary of Pearl Abyss.</p> <h3>What are the games of CCP Games?</h3> <p>CCP Games is best known for the award-winning and critically acclaimed sandbox MMO <em><a href="https://www.eveonline.com/" title="EVE Online | The #1 Free Space MMORPG | Play here now!">EVE Online</a></em>. Set in the star cluster of New Eden, tens of thousands of years in the far future, EVE is an immersive, community-driven sci-fi experience filled with adventure, riches, danger, and glory, where each player can customize their spaceships and choose their own path among the stars. Now in its third decade, <em>EVE Online</em> is renowned for its scale, complexity, and gigantic, world record-breaking in-game battles.</p> <p>Available on mobile, <a href="https://www.evegalaxyconquest.com/" title="EVE Galaxy Conquest | Take Command And Write History"><em>EVE Galaxy Conquest</em></a> is a sci-fi 4X strategy game set in the EVE Universe, combining exploration, diplomacy, and epic player-vs-player battles. Players work as a team to battle opponents for interstellar supremacy, leading vast armadas while commanding EVE’s iconic ships and characters as they explore space, exploit resources, expand territory, and exterminate their enemies.</p> <p>CCP Games has also produced <em>Dust 514</em>, an MMOFPS set in the EVE Universe for PlayStation 3; <em>EVE: Valkyrie</em>, a competitive first-person spaceship shooter for PC and PlayStation 4; <em>Sparc</em>, an original virtual sport for PC and PlayStation VR; and the <em>Gunjack</em> series, VR arcade-action games for PC, PlayStation VR, Google Daydream, and the Samsung Gear VR mobile platform.</p> <p>In addition, CCP Games partnered with NetEase to release mobile MMO <em><a href="https://www.eveechoes.com/" title="EVE Echoes, the spaceship sandbox MMO on mobile">EVE Echoes</a></em> globally in 2020 and the Chinese market in 2021.</p> <h3>What is in the works at CCP Games?</h3> <p>Several new titles are currently in production and slated for release in the not-too-distant future.</p> <p><a href="https://evevanguard.com/" title="EVE Vanguard | Brace for Impact"><em>EVE Vanguard</em></a> is an upcoming sandbox MMOFPS for PC, where players directly impact the biggest war in gaming. As an immortal warclone, descend onto the surface of hostile worlds to complete hazardous contracts, equipping adaptive weaponry to counter emergent threats. Set your own goals and play your way in a persistent, ever-evolving universe — joining thousands of others in a fight to dominate the vast star cluster of New Eden. </p> <p><a href="https://www.evefrontier.com/en"><em>EVE Frontier</em></a> is a hardcore Survival MMO set within the EVE Universe. Players and third-party developers will be given the tools to mold their gameplay experience and shape the galaxy of the Frontier. Currently available in Founder Access, <em>EVE Frontier</em> will continue to grow and evolve as it continues its journey to full launch in the future. </p> <h3>Where is CCP Games located?</h3> <p>CCP Games is headquartered at <a href="https://groska.is/en/" title="Gróska - Iceland hub of innovation">Gróska</a> in the heart of Reykjavík, Iceland, which serves as the home of the <em>EVE Online</em> and <em>EVE Frontier</em> development teams.</p> <p>CCP Games has a studio in London, UK, which is the home of the development team responsible for <em>EVE Vanguard</em>.</p> <p>CCP Games also has a studio in Shanghai, China, which houses development efforts for <em>EVE Galaxy Conquest</em> in addition to supporting <em>EVE Online</em> in that region.</p> <h3>How can I get a job at CCP Games?</h3> <p>We’re always looking to add creative and technical talent to the CCP Games family, and you can find a list of our open positions at <a href="https://www.ccpgames.com/careers" title="Careers - We Are Hiring! - CCP Games">ccpgames.com/careers</a>. </p> <h3>Can I visit CCP's studios?</h3> <p>Sure! We offer regular tours of our headquarters in Reykjavík and are more than happy to welcome our players into our studio to look around. If you have questions or want to arrange a tour, please get in touch with us through officetours@ccpgames.com.</p> <p>Please be aware that we can only offer studio tours during business hours and tend to close our studios to the public in the run-up to the deployment of expansions and before significant events such as <a href="https://fanfest.eveonline.com/" title="EVE Fanfest | Reykjavik, Iceland | EVE Online">EVE Fanfest</a>.</p> <h3>Where can I download and play your games?</h3> <p>CCP Games makes its titles available digitally, for your convenience. You can find <em>EVE Online</em> over on the <a href="https://www.eveonline.com/download" title="Download the free EVE Online client (launcher) for Windows or Mac"><em>EVE Online</em> website</a> as well as on <a href="https://store.steampowered.com/app/8500/" title="EVE Online on Steam">Steam</a> and the <a href="https://www.epicgames.com/store/en-US/p/eve-online" title="EVE Online | Download and Play for Free - Epic Games Store">Epic Games Store</a>.</p> <p><a href="https://www.evegalaxyconquest.com/" title="EVE Galaxy Conquest | Take Command And Write History"><em>EVE Galaxy Conquest</em></a> is available for mobile platforms via the iOS <a href="https://apps.apple.com/us/app/eve-galaxy-conquest/id6470340437/">App Store</a> and <a href="https://play.google.com/store/apps/details?id=com.ccpgames.evegalaxyconquest&pli=1">Google Play</a>.</p> <p>Get and access credits for <em><a href="https://www.eveechoes.com/" title="EVE Echoes, the spaceship sandbox MMO on mobile">EVE Echoes</a></em> for your mobile device via the iOS <a href="https://apps.apple.com/us/app/eve-echoes/id1446384690">App Store</a>, <a href="https://play.google.com/store/apps/details?id=com.netease.eve.en">Google Play</a>, <a href="https://adl.easebar.com/d/g/eveechoes/c/gwapk">APK Downloader</a> and <a href="https://pay.neteasegames.com/eveechoes/topup">NetEase GamesClub</a>.</p> <p><a href="https://vanguard.eveonline.com/" title="EVE Vanguard | Brace for Impact"><em>EVE Vanguard</em></a>, currently in early development, can be deployed from the <a href="https://www.eveonline.com/download" title="Download the free EVE Online client (launcher) for Windows or Mac"><em>EVE Online</em></a> launcher on PC. Access is available for <em>EVE Online</em> <a href="https://www.eveonline.com/omega">Omega subscribers</a>. <em>EVE Vanguard</em> is on track to enter Steam Early Access, and you can <a href="https://store.steampowered.com/app/1872800/EVE_Vanguard/">Steam Wishlist</a> it now.</p> <p>To join the <a href="https://www.evefrontier.com/en"><em>EVE Frontier</em></a> community and experience a space survival simulation defined by freedom and consequence, sign up to participate in closed playtests <a href="https://community.evefrontier.com/onboarding/login">here</a>.</p> <h3>What is EVE Fanfest?</h3> <p><a href="https://fanfest.eveonline.com/" title="EVE Fanfest | Reykjavik, Iceland | EVE Online">EVE Fanfest</a> is the player convention for our incredible community of spaceship pilots hosted by the CCP Games crew in Reykjavík, the home of <em>EVE Online</em>. </p> <p>Aside from this officially hosted gathering, the player community hosts unofficial meetups in various places worldwide. Check the official <a href="https://forums.eveonline.com" title="EVE Online Forums"><em>EVE Online</em> forums</a> to see if any are coming up in your area.</p> <h3>What the heck is CCP's CCP Games Games?</h3> <p>Internet spaceships are serious business, but our community has come to expect some eccentricity from us, too. Feeding off of our Viking heritage and our community’s character, every now and then we host <a href="https://youtu.be/ri6eTeCBUww?t=23410" title="EVE Online I EVE Fanfest 2022 - Day 1 (Streamed live on 6 May 2022)">our very own game show</a> featuring devs and players where <a href="https://youtu.be/8MK1dRqbQsw" title="EVE Fanfest 2018 - CCP Games Games (14 Apr 2018)">things get a little weird</a> in the best way possible. As a gaming studio, we’re incredibly honored to have such a special bond with our community, and it’s one of our core values.</p> <h3>What is the CSM?</h3> <p>The <a href="https://community.eveonline.com/community/csm/" title="CSM - EVE Community">Council of Stellar Management</a> (CSM) is a player advocacy group consisting of 10 members democratically elected by the players, along with two additional members selected by CCP Games from those voted into the top 20, to advise and assist CCP in the continuous development of <em>EVE Online</em>. They are part focus group and part “tribal council”. The CSM brings focused and structured feedback from the community to CCP Games and represents their views and interests.</p> <p><a id="faq-contact" style="margin-top: -5em;position: absolute;"></a></p> <h2>CONTACT FAQ</h2> <h3>How can I get in touch with CCP Games?</h3> <p>While we don’t offer telephone support for our titles, you can always contact us via the relevant email address below, depending on your query!</p> <h4>info@ccpgames.com</h4> <p>This address is for general queries and information regarding CCP Games and our products.</p> <h4>officetours@ccpgames.com</h4> <p>This address should be used for all studio tour enquiries. You can find some helpful guidelines on contacting us and what information we'll need if you want to come visit over on our <a href="https://support.eveonline.com/hc/en-us/articles/8564062746396-Studio-Visitation-Policy" title="Studio Visitation Policy - CCP Games">Studio Visitation Policy</a>.</p> <h4>support@eveonline.com</h4> <p>You can reach our Player Experience team through this address for all customer support queries relating to <em>EVE Online</em>. Emailing this address will automatically create a support ticket for you.</p> <p>Alternatively, you can visit the <a href="https://support.eveonline.com" title="EVE Help Center"><em>EVE Online</em> Help Center</a> for assistance, which hosts a wide range of self-help articles. You can also create a support ticket for assistance directly via this website.</p> <h4>security@ccpgames.com</h4> <p>Information security and game account security are fundamental to us at CCP Games. This address is a direct line to our Security team for any security related concerns or queries you may have.</p> <h4>communityteam@ccpgames.com</h4> <p>Our Community team, part of the Player Experience team, can be reached at this address for all community-related queries and support requests.</p> <h4>media@ccpgames.com</h4> <p>This address will put you in contact with our Communications team for press and media-related enquiries.</p> <h4>partner.relations@ccpgames.com</h4> <p>If you are a vendor and want to collaborate with us or have questions regarding licensing our IP, this address will put you in contact with the Partner Relations team.</p> <h4>legal@ccpgames.com</h4> <p>This address should be used for all legal queries relating to CCP Games and can also be used to report misuse of our IP and games.</p> <p><a id="faq-legal" style="margin-top: -5em;position: absolute;"></a></p> <h2>LEGAL FAQ</h2> <h3>Can I create and/or host my own game server?</h3> <p>No. CCP Games does not permit the creation or hosting of third party versions of <em>EVE Online</em> or any of our other titles.</p> <h3>Can I compose music with samples from your games?</h3> <p>So long as any music produced remains within the realms of personal use and is not created for commercial purposes, CCP Games has no issues with audio samples from our titles being used to supplement your compositions.</p> <p>We always enjoy seeing the incredibly creative results that come from the minds of our players. So long as content of this nature does not infringe copyright or breach our EULA, we have no issue with this.</p> <h3>Can I write novels or short stories or produce cinematics based on your titles?</h3> <p>While we have no issue with the creation of fan content such as written stories, videos, music and artwork, consistency in our backstory and universe is incredibly important to us.</p> <p>CCP Games reserves the right to expand our IP to all forms of media, and we want to ensure that any fan-created content is represented as such to maintain the consistency and integrity of our IPs.</p> <p>So long as the content is created for your personal enjoyment, not for commercial purposes, and is identified as fan-created, we have no issues with allowing the creative juices to flow</p> <h3>Where can I send gameplay suggestions?</h3> <p>While we appreciate the passion and energy that our community has for our titles, we cannot accept unsolicited game, feature, or content ideas for legal reasons.</p> <p>If you’d like to discuss <em>EVE Online</em> or suggest changes to New Eden, you can do so at our official forums on the <a href="https://forums.eveonline.com/c/technology-research/player-features-ideas/" title="Latest EVE Technology and Research Center/Player Features & Ideas topics - EVE Online Forums">EVE Technology and Research Center</a> board.</p> <p>You can also raise suggestions and discuss changes with the Council of Stellar Management via our official forums on the <a href="https://forums.eveonline.com/c/council-of-stellar-management/assembly-hall" title="Latest Council Of Stellar Management/Assembly Halls topics - EVE Online Forums">Council Of Stellar Management</a> board.</p> <h3>How does CCP Games feel about the use of its intellectual property (IP) for community fan projects?</h3> <p>So long as these projects are for personal use, are non-commercial and remain within the bounds of our EULA, we have absolutely no problem with our IPs being used for fan art, model making, videos and streaming, along with all manner of other fun.</p> <p>We value the creativity and ingenuity of our community above all else and love nothing more to harness the love that our players have for our titles.</p> <h3>How does CCP Games feel about the use of its intellectual property (IP) for mods and other game projects?</h3> <p>While we love to see the creative side of our players flourish, we don’t permit the use of our IP, art assets or game content for mods in other games. </p> <p>We are concerned that this could cause confusion for our community and that they could assume that any such projects are created or supported by CCP Games.</p> <h3>Can I create my own EVE/CCP Games-themed merchandise?</h3> <p>While we have no issue with our fans creating merchandise for personal use, making any merchandise for commercial purposes that will generate revenue is prohibited and infringes on our copyright. You can find a complete offering of official EVE related merchandise over at the <a href="http://store.eve.com/" title="EVE Merch Store">EVE Merch Store</a>. </p> <p><a id="faq-tours" style="margin-top: -5em;position: absolute;"></a></p> <h2>TOURS FAQ</h2> <h3>Do I need to pay a fee for a tour of CCP Games’ studios?</h3> <p>Absolutely not; studio tours are entirely free of charge. You can learn more about arranging a tour <a href="https://support.eveonline.com/hc/en-us/articles/8564062746396-Studio-Visitation-Policy/" title="Studio Visitation Policy - CCP Games">here</a>.</p> <h3>How long in advance should I request a tour?</h3> <p>You should contact officetours@ccpgames.com at least two weeks before your preferred date for a tour. We need at least ten working days' notice for security and internal scheduling purposes to ensure that office tours are timetabled correctly.</p> <h3>Can I stop by CCP Games without a scheduled tour?</h3> <p>For security and scheduling reasons, we cannot offer studio visits on a walk-in basis. Typically, visitors aren’t recommended to arrive at our offices without a prior appointment, as we cannot grant unscheduled visitors access to the building beyond our reception area in these cases. </p> <h3>Do I need to sign any paperwork in order to visit CCP Games?</h3> <p>All visitors who venture further into our studio than reception areas must sign a visitor’s non-disclosure agreement (NDA). This is because we may have sensitive information on display on whiteboards and walls around our product development areas.</p> <h3>Can I take photographs in CCP Games' offices?</h3> <p>While you’re more than welcome to take photos of our reception area and games room, photography and all forms of recording are strictly prohibited in our product development areas. Your tour guide will point out any areas in which you can photograph.</p> <h3>Can I interview or speak with specific developers while visiting CCP Games?</h3> <p>If you’d like to arrange an interview with a specific member of CCP Games staff, you should always contact media@ccpgames.com to do so. We don’t offer the opportunity for staff interviews during tours of our studios; however, if you see any of our developers around the office that you recognize while you’re visiting, you’re more than welcome to say hi!</p> </div> </div> <div class="col-md-3"> </div> </div> </div> </div> </section> </main> <footer class="footer"> <div class="layout-1290"> <div class="content-container"> <div class="content"> <div> <div><p><a href="/privacy-policy">Privacy policy</a> <a href="/cookie-policy">Cookie policy</a> <a href="/contact-us">Contact us</a> <a href="/faq">FAQ</a> <a href="https://eve.online/presskits">Press Kits</a><a id='manageCookies'>Manage Cookies</a></p> </div> </div> <div class="footer-social"> <div class="social-footer clearfix"> Follow us on <ul> <li class="social-link social-link-fa-facebook"> <style> .social-link-fa-facebook:hover { background-color: #34579b !important; } </style> <a target="_blank" href="https://www.facebook.com/ccpgames"> <div class="fa-facebook"></div> </a> </li> <li class="social-link social-link-fa-twitter"> <style> .social-link-fa-twitter:hover { background-color: #55acee !important; } </style> <a target="_blank" href="https://twitter.com/CCPGames"> <div class="fa-twitter"></div> </a> </li> <li class="social-link social-link-fa-youtube-play"> <style> .social-link-fa-youtube-play:hover { background-color: #cc181e !important; } </style> <a target="_blank" href="http://youtube.com/ccpgames/"> <div class="fa-youtube-play"></div> </a> </li> <li class="social-link social-link-fa-twitch"> <style> .social-link-fa-twitch:hover { background-color: #6441a5 !important; } </style> <a target="_blank" href="http://www.twitch.tv/ccp"> <div class="fa-twitch"></div> </a> </li> <li class="social-link social-link-fa-linkedin"> <style> .social-link-fa-linkedin:hover { background-color: #4875B4 !important; } </style> <a target="_blank" href="https://www.linkedin.com/company/ccp/"> <div class="fa-linkedin"></div> </a> </li> </ul> </div> </div> </div> </div> <script type="text/javascript"> document.getElementById('manageCookies').addEventListener('click', function () { if (typeof CookieConsent !== 'undefined') { CookieConsent.show(); } else { console.error('CookieConsent is not defined'); } }); </script> <div class="text-left content-copy"> <p>EVE Online® and CCP® and all related logos and other elements are trademarks of CCP ehf.</p> <p>©2025 CCP ehf. 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