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It looks like portions of our site are being blocked! Check your browser settings or contact your network administrator.</span> <div id="header"><div class="wrap"> <header class="lf-header clearfix"> <div class="lf-logo"> <a href="../../../index.html"><img src="../../s2.wp.com/wp-content/themes/vip/consumerist2/images/logo-small.jpg" /></a> </div> <h1 class="lf-title"><a href="index.html">warranty and repair</a></h1> </div> </header> </div></div><div id="wrap"><div id="fb-root"></div> <div id="notification-area" class="black hidden"> <div class="notification-modal"></div> <div class="wrap"> <header class="entry-header"> <div class="tag-wrap"> <a class="remove-notice" href="index.html#" id="remove-notice" rel="10293012" data-nonce="af137a6805">×</a> </div> </header> <h3 class="notice-title">Welcome to the Consumerist Archives</h3> <p>Thanks for visiting Consumerist.com. As of October 2017, Consumerist is no longer producing new content, but feel free to browse through our archives. Here you can find 12 years worth of articles on everything from how to avoid dodgy scams to writing an effective complaint letter. Check out some of our greatest hits below, explore the categories listed on the left-hand side of the page, or head to <a href="https://www.consumerreports.org/cro/index.htm" target="_blank" rel="noopener">CR.org</a> for ratings, reviews, and consumer news.</p> <p class="full-width"><a class="notice-cr-logo" href="https://www.consumerreports.org" target="_blank" rel="noopener"><img src="https://cdn.consumerreports.org/etc/designs/cr/images/common/footer-logo.svg" alt="Consumer Reports" /></a></p> <div class="clear"></div> </div>  </div>  <div id="inner"><div class="wrap"><div id="content-sidebar-wrap"><div id="content" class="hfeed"> <div class="cs-archive-top"> <h2 class="cs-archive-title">warranty and repair</h2> </div> <div class="post-10182907 post type-post status-publish format-standard hentry category-telecom-technology tag-secretly-mexican tag-televisions tag-groupon tag-groupon-goods tag-samsung-2 tag-warranty-and-repair entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../secretly-mexican/index.html" class="post-tag" rel="tag"> secretly mexican </a> </div> <div class="clear"></div> </header>  <a href="../../2014/10/09/groupon-provides-refund-for-secretly-mexican-samsung-tv/index.html" title="Groupon Provides Refund For “Secretly Mexican” Samsung TV"><img src="../../consumermediallc.files.wordpress.com/2014/10/tv.jpg?w=300&h=225&crop=1" alt="Groupon Provides Refund For “Secretly Mexican” Samsung TV" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2014/10/09/groupon-provides-refund-for-secretly-mexican-samsung-tv/index.html" title="Groupon Provides Refund For “Secretly Mexican” Samsung TV" rel="bookmark">Groupon Provides Refund For “Secretly Mexican” Samsung TV</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a></span></span> 10.9.14</div><div class="entry-content"><p>You may remember reader Rob, <a href="../../2014/09/19/samsung-says-my-new-tv-from-groupon-is-secretly-mexican/index.html" target="_blank">whose story we featured here a few weeks ago</a>. Rob bought a smart TV from Groupon Goods. and then ended up plunged in a bizarre chain of events involving an imaginary warranty, four different countries, and some very odd claims about how Samsung products have no warranty when they’re sold online. We have good news to report: He’s been issued a refund. By Groupon. <a href="../../2014/10/09/groupon-provides-refund-for-secretly-mexican-samsung-tv/index.html#more-10182907" class="more-link">[More]</a></p> </div></div><div class="post-10175469 post type-post status-publish format-standard hentry category-uncategorized tag-skullcandy tag-warranty-replacements tag-warranty-and-repair tag-limited-lifetime-warranty entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../skullcandy/index.html" class="post-tag" rel="tag"> skullcandy </a> </div> <div class="clear"></div> </header>  <a href="../../2014/08/05/skullcandy-changes-warranty-replacements-makes-them-easy-fast-and-generous/index.html" title="Skullcandy Changes Warranty Replacements: Makes Them Easy, Fast, And Generous"><img src="../../consumermediallc.files.wordpress.com/2014/08/4294312436_d32c8577b4_b.jpg?w=300&h=225&crop=1" alt="(StevenW.)" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2014/08/05/skullcandy-changes-warranty-replacements-makes-them-easy-fast-and-generous/index.html" title="Skullcandy Changes Warranty Replacements: Makes Them Easy, Fast, And Generous" rel="bookmark">Skullcandy Changes Warranty Replacements: Makes Them Easy, Fast, And Generous</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a></span></span> 8.5.14</div><div class="entry-content"><p>It sounds like mid-priced earbud maker Skullcandy has improved their service. We’ve shared stories about the company in the past when their warranty returns were <a href="../../2013/02/05/skullcandy-wont-honor-earbud-warranty-because-i-used-logic-when-mailing-them-back/index.html" target="_blank">illogical</a>, <a href="../../2012/07/18/your-skullcandy-lifetime-warranty-is-no-good-if-you-move-out-of-the-country/index.html" target="_blank">didn’t disclose geographic limit</a>s, or just <a href="../../2009/08/04/skullcandy-finally-sends-out-replacement-buds/index.html" target="_blank">took an excessive amount of time</a> to ship out warranty replacements. Reader Keith’s experience indicates that things might have changed, though. <a href="../../2014/08/05/skullcandy-changes-warranty-replacements-makes-them-easy-fast-and-generous/index.html#more-10175469" class="more-link">[More]</a></p> </div></div><div class="post-10151748 post type-post status-publish format-standard hentry category-uncategorized tag-above-and-beyond tag-jansport tag-backpacks tag-bags tag-warranty-and-repair tag-lifetime-warranty entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../above-and-beyond.1.html" class="post-tag" rel="tag"> above and beyond </a> </div> <div class="clear"></div> </header>  <a href="../../2014/02/05/jansport-still-wowing-customers-fixing-broken-backpacks/index.html" title="Jansport Still Wowing Customers, Fixing Broken Backpacks"><img src="../../consumermediallc.files.wordpress.com/2014/02/3276385713_cabea6cce2_n.jpg?w=213&h=225&crop=1" alt="(LaMenta3)" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2014/02/05/jansport-still-wowing-customers-fixing-broken-backpacks/index.html" title="Jansport Still Wowing Customers, Fixing Broken Backpacks" rel="bookmark">Jansport Still Wowing Customers, Fixing Broken Backpacks</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a></span></span> 2.5.14</div><div class="entry-content"><p>Over a year ago, we shared with you a tale of consumer joy from a Jansport backpack owner who sent his bag to the company in a pizza box and <a href="../../2012/12/28/jansport-boasts-lifetime-warranty-actually-means-it/index.html" target="_blank">got his worn-out backpack replaced with an even nicer one</a>. They’re not all about swapping old backpacks for new ones over in Jansportland, though. Sometimes, all you need is a replacement zipper. <a href="../../2014/02/05/jansport-still-wowing-customers-fixing-broken-backpacks/index.html#more-10151748" class="more-link">[More]</a></p> </div></div><div class="post-10146929 post type-post status-publish format-standard hentry category-uncategorized tag-unwarranted tag-warranty-registration tag-warranty-and-repair tag-warranties entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../unwarranted/index.html" class="post-tag" rel="tag"> unwarranted </a> </div> <div class="clear"></div> </header>  <a href="../../2013/12/26/should-you-really-fill-out-that-warranty-registration-card/index.html" title="Should You Really Fill Out That Warranty Registration Card?"><img src="../../consumermediallc.files.wordpress.com/2013/12/4381127522_0a241da042_n.jpg?w=300&h=225&crop=1" alt="(nathanmac87)" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/12/26/should-you-really-fill-out-that-warranty-registration-card/index.html" title="Should You Really Fill Out That Warranty Registration Card?" rel="bookmark">Should You Really Fill Out That Warranty Registration Card?</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a></span></span> 12.26.13</div><div class="entry-content"><p>Many Americans woke up to find new small appliances or electronics under the Christmas tree yesterday…or they picked one out for themselves in the before- or after-holiday sales. Gadgets, appliances, and toys come with warranty registration cards. You might think that filling these out and sending them back is necessary in order to use your warranty if needed…but that’s not necessarily the case. <a href="../../2013/12/26/should-you-really-fill-out-that-warranty-registration-card/index.html#more-10146929" class="more-link">[More]</a></p> </div></div><div class="post-10142428 post type-post status-publish format-standard hentry category-uncategorized tag-pretty-sharp tag-gerber-legendary-blades tag-gerber tag-warranty-and-repair entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../pretty-sharp/index.html" class="post-tag" rel="tag"> pretty sharp </a> </div> <div class="clear"></div> </header>  <a href="../../2013/11/04/gerber-legendary-blades-is-quick-on-the-customer-service-draw/index.html" title="Gerber Legendary Blades Is Quick On The Customer Service Draw"><img src="../../consumermediallc.files.wordpress.com/2013/11/knifey.jpg?w=200&h=92&crop=1" alt="Gerber Legendary Blades Is Quick On The Customer Service Draw" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/11/04/gerber-legendary-blades-is-quick-on-the-customer-service-draw/index.html" title="Gerber Legendary Blades Is Quick On The Customer Service Draw" rel="bookmark">Gerber Legendary Blades Is Quick On The Customer Service Draw</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a></span></span> 11.4.13</div><div class="entry-content"><p>Usually, when we mention the blade company Gerber here, it’s in the context of a <a href="../../index.html%3Fs=gerber+recall.html" target="_blank">recall of one of their products</a>. That makes sense, because really bad things can happen if a knife that you depend on to perform knife-y tasks breaks, shatters, fails, or cuts through its own sheath. Reader Lee wrote in to tell us how pleased he was with the action the company took when one of their knives broke. <a href="../../2013/11/04/gerber-legendary-blades-is-quick-on-the-customer-service-draw/index.html#more-10142428" class="more-link">[More]</a></p> </div></div><div class="post-10139122 post type-post status-publish format-standard hentry category-retail-services tag-sears-auto tag-sears tag-warranty-and-repair tag-radiators entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../sears-auto/index.html" class="post-tag" rel="tag"> Sears Auto </a> </div> <div class="clear"></div> </header>  <a href="../../2013/09/30/man-holds-protest-vigil-outside-of-sears-over-radiator-warranty/index.html" title="Man Holds Protest Vigil Outside Of Sears Over Radiator Warranty"><img src="../../consumermediallc.files.wordpress.com/2013/09/3632439571_99259a2690_m.jpg?w=240&h=160&crop=1" alt="(petekraynak)" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/09/30/man-holds-protest-vigil-outside-of-sears-over-radiator-warranty/index.html" title="Man Holds Protest Vigil Outside Of Sears Over Radiator Warranty" rel="bookmark">Man Holds Protest Vigil Outside Of Sears Over Radiator Warranty</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a></span></span> 9.30.13</div><div class="entry-content"><p>The nice thing about being retired is that it gives you lots of time to pursue old or new hobbies. You could plant an expansive garden, take up woodworking, do volunteer work, or play bingo. Then there’s what a 70-year-old Idaho man is doing: spending 6-8 hours a day picketing a Sears store in Virginia. <a href="../../2013/09/30/man-holds-protest-vigil-outside-of-sears-over-radiator-warranty/index.html#more-10139122" class="more-link">[More]</a></p> </div></div><div class="post-10138766 post type-post status-publish format-standard hentry category-uncategorized tag-youre-screwed tag-microsoft-surface tag-warranty-and-repair entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../youre-screwed/index.html" class="post-tag" rel="tag"> you're screwed </a> </div> <div class="clear"></div> </header>  <a href="../../2013/09/25/software-update-bricks-teens-tablet-microsoft-shrugs/index.html" title="Software Update Bricks Teen’s Tablet, Microsoft Shrugs"><img src="../../consumermediallc.files.wordpress.com/2013/09/8583948813_4bbbb18bac_m.jpg?w=240&h=160&crop=1" alt="Software Update Bricks Teen’s Tablet, Microsoft Shrugs" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/09/25/software-update-bricks-teens-tablet-microsoft-shrugs/index.html" title="Software Update Bricks Teen’s Tablet, Microsoft Shrugs" rel="bookmark">Software Update Bricks Teen’s Tablet, Microsoft Shrugs</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a></span></span> 9.25.13</div><div class="entry-content"><p>A few weeks ago, we received an e-mail here at Consumerist HQ with the subject line, “Bill Gates screwing a 13 year old.” Well, that couldn’t be literally true, but it was intriguing. Rick was writing on behalf of his grandson, who had saved his money for months to buy a Microsoft Surface that had effectively been bricked by a software update. Microsoft refused to repair it under warranty due to a missing screw, and Rick had spent weeks fighting the company. He turned to Consumerist for help. <a href="../../2013/09/25/software-update-bricks-teens-tablet-microsoft-shrugs/index.html#more-10138766" class="more-link">[More]</a></p> </div></div><div class="post-10135394 post type-post status-publish format-standard hentry category-uncategorized tag-philips-avent tag-baby-monitors tag-warranty-and-repair entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../philips-avent/index.html" class="post-tag" rel="tag"> philips-avent </a> </div> <div class="clear"></div> </header>  <a href="../../2013/08/16/philips-avent-stands-behind-baby-monitor-sends-new-one-when-charging-fails/index.html" title="Philips-Avent Stands Behind Baby Monitor, Sends New One When Charging Fails"><img src="../../consumermediallc.files.wordpress.com/2013/08/5451461897_7111db533a_m.jpg?w=240&h=160&crop=1" alt="(Eva_Deht)" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/08/16/philips-avent-stands-behind-baby-monitor-sends-new-one-when-charging-fails/index.html" title="Philips-Avent Stands Behind Baby Monitor, Sends New One When Charging Fails" rel="bookmark">Philips-Avent Stands Behind Baby Monitor, Sends New One When Charging Fails</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a></span></span> 8.16.13</div><div class="entry-content"><p>Reader Ben still needed his baby monitor after a year or so, but it would no longer charge. This wasn’t the kind of thing you could fix yourself: he couldn’t even find batteries for the unit. So he contacted the manufacturer, Philips-Avent. They shipped a new battery out to him right away, but that didn’t solve the problem. Oh well: tough luck, right? <a href="../../2013/08/16/philips-avent-stands-behind-baby-monitor-sends-new-one-when-charging-fails/index.html#more-10135394" class="more-link">[More]</a></p> </div></div><div class="post-10135379 post type-post status-publish format-standard hentry category-uncategorized tag-anti-repair-depot tag-lenovo-2 tag-extended-warranty tag-warranty-and-repair tag-computer-anti-repair entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../anti-repair-depot/index.html" class="post-tag" rel="tag"> anti-repair depot </a> </div> <div class="clear"></div> </header>  <a href="../../2013/08/15/my-computer-has-been-trapped-in-lenovos-anti-repair-depot-for-6-weeks/index.html" title="My Computer Has Been Trapped In Lenovo’s Anti-Repair Depot For 6 Weeks"><img src="../../consumermediallc.files.wordpress.com/2013/08/6236900240_87a19faecd_m.jpg?w=240&h=159&crop=1" alt="(jonasflanken)" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/08/15/my-computer-has-been-trapped-in-lenovos-anti-repair-depot-for-6-weeks/index.html" title="My Computer Has Been Trapped In Lenovo’s Anti-Repair Depot For 6 Weeks" rel="bookmark">My Computer Has Been Trapped In Lenovo’s Anti-Repair Depot For 6 Weeks</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a></span></span> 8.15.13</div><div class="entry-content"><p>Reader Chris now says that he should have known better than to buy a Lenovo computer. He wishes that he had realized this months ago. Life is about learning from your mistakes and all, but his computer has been stranded in Lenovo’s anti-repair depot for six weeks on “billable hold” and awaiting additional parts. <a href="../../2013/08/15/my-computer-has-been-trapped-in-lenovos-anti-repair-depot-for-6-weeks/index.html#more-10135379" class="more-link">[More]</a></p> </div></div><div class="post-10133959 post type-post status-publish format-standard hentry category-uncategorized tag-simple-human tag-above-and-beyond tag-returns-and-exchanges tag-warranty-and-repair entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../simple-human/index.html" class="post-tag" rel="tag"> simple human </a> </div> <div class="clear"></div> </header>  <a href="../../2013/07/26/simple-human-replaces-self-destructing-trash-can-in-simple-easy-transaction/index.html" title="Simple Human Replaces Self-Destructing Trash Can In Simple, Easy Transaction"><img src="../../consumermediallc.files.wordpress.com/2013/07/trashcan_herd.jpeg?w=296&h=170&crop=1" alt="Simple Human Replaces Self-Destructing Trash Can In Simple, Easy Transaction" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/07/26/simple-human-replaces-self-destructing-trash-can-in-simple-easy-transaction/index.html" title="Simple Human Replaces Self-Destructing Trash Can In Simple, Easy Transaction" rel="bookmark">Simple Human Replaces Self-Destructing Trash Can In Simple, Easy Transaction</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a></span></span> 7.26.13</div><div class="entry-content"><p><a href="../../consumermediallc.files.wordpress.com/2013/07/trashcan_herd.jpeg" target="_blank"></a>Sure, a foot pedal lid trash can is a pretty mundane household item, but try going without it after you get used to having one. Annemarie’s Simple Human trash can jettisoned a part when she stepped on its pedal one day. It had a year left on the five-year warranty, so she called up the company. Maybe they could replace the lid? <a href="../../2013/07/26/simple-human-replaces-self-destructing-trash-can-in-simple-easy-transaction/index.html#more-10133959" class="more-link">[More]</a></p> </div></div><div class="post-10133892 post type-post status-publish format-standard hentry category-retail-services tag-walmart-vision-center tag-glasses tag-repair tag-warranty-and-repair tag-eyeglasses tag-scratched entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../walmart-vision-center/index.html" class="post-tag" rel="tag"> walmart vision center </a> </div> <div class="clear"></div> </header>  <a href="../../2013/07/26/walmart-sorry-your-glasses-got-scratched-during-repair-but-its-not-our-problem/index.html" title="Walmart: Sorry Your Glasses Got Scratched During Repair, But It’s Not Our Problem"><img src="../../consumermediallc.files.wordpress.com/2013/07/3093851614_5a429506f5_m.jpg?w=240&h=158&crop=1" alt="(Evil Erin)" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/07/26/walmart-sorry-your-glasses-got-scratched-during-repair-but-its-not-our-problem/index.html" title="Walmart: Sorry Your Glasses Got Scratched During Repair, But It’s Not Our Problem" rel="bookmark">Walmart: Sorry Your Glasses Got Scratched During Repair, But It’s Not Our Problem</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a></span></span> 7.26.13</div><div class="entry-content"><p>Ronald’s wife needed to get her glasses repaired, so she took them to Walmart. Walmart is convenient and has an optical department, after all. Even though she just came in to have a screw replaced, she left with a large scratch on her glasses. Unfortunately for her, the store manager insists that they’re not responsible for any damage that might happen to your glasses while they’re being fixed. <a href="../../2013/07/26/walmart-sorry-your-glasses-got-scratched-during-repair-but-its-not-our-problem/index.html#more-10133892" class="more-link">[More]</a></p> </div></div><div class="post-10133785 post type-post status-publish format-standard hentry category-uncategorized tag-warranty-and-repair tag-extended-warranties tag-microwaves entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="index.html" class="post-tag" rel="tag"> warranty and repair </a> </div> <div class="clear"></div> </header>  <a href="../../2013/07/25/should-a-warranty-replacement-mean-a-whole-new-warranty/index.html" title="Should A Warranty Replacement Mean A Whole New Warranty?"><img src="../../consumermediallc.files.wordpress.com/2013/07/microwave_wonder.jpg?w=240&h=158&crop=1" alt="(Matt Reeve Photography)" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/07/25/should-a-warranty-replacement-mean-a-whole-new-warranty/index.html" title="Should A Warranty Replacement Mean A Whole New Warranty?" rel="bookmark">Should A Warranty Replacement Mean A Whole New Warranty?</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a></span></span> 7.25.13</div><div class="entry-content"><p><p>Warranties can be very complicated things. Jennie and her husband have an over-the-stove microwave that they bought from Lowe’s, and they happen to have bought an extended warranty for it. A pricey one: $100 on a $300 appliance. They needed to call in this warranty after only a few months. <a href="../../2013/07/25/should-a-warranty-replacement-mean-a-whole-new-warranty/index.html" class="more-link">[More]</a></p></div></div><div class="post-10133669 post type-post status-publish format-standard hentry category-retail-services tag-returns tag-warranty-and-repair tag-home-depot-458 tag-lg entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../returns/index.html" class="post-tag" rel="tag"> returns </a> </div> <div class="clear"></div> </header>  <a href="../../2013/07/24/dont-notice-appliance-delivery-damage-within-48-hours-too-bad/index.html" title="Don’t Notice Appliance Delivery Damage Within 48 Hours? Too Bad"><img src="../../consumermediallc.files.wordpress.com/2012/12/catlaundry.jpg" alt="Don’t Notice Appliance Delivery Damage Within 48 Hours? Too Bad" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/07/24/dont-notice-appliance-delivery-damage-within-48-hours-too-bad/index.html" title="Don’t Notice Appliance Delivery Damage Within 48 Hours? Too Bad" rel="bookmark">Don’t Notice Appliance Delivery Damage Within 48 Hours? Too Bad</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a></span></span> 7.24.13</div><div class="entry-content"><p><p>Sometimes you buy a new appliance, but don’t use it right away. Maybe you just don’t have any dirty clothes or dishes for a while, or the room where the appliance goes just isn’t ready yet. That’s what happened to Russell when he bought a new washer from Home Depot: it was damaged during delivery, but he didn’t know it at the time. Since he didn’t report it within 48 hours, he’s stuck with the broken appliance, in a sad and desolate land between where Home Depot’s return policy ends and LG’s warranty begins. <a href="../../2013/07/24/dont-notice-appliance-delivery-damage-within-48-hours-too-bad/index.html" class="more-link">[More]</a></p></div></div><div class="post-10132774 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorized tag-warranty-and-repair tag-repairs tag-capacitors tag-panasonic-2 entry longform-archive-entry"> <header class="entry-header"> <div class="tag-wrap"> <a href="index.html" class="post-tag" rel="tag"> warranty and repair </a> </div> <div class="clear"></div> </header>  <a href="../../2013/07/11/now-from-panasonic-the-disposable-plasma-tv-set/index.html" title="Now From Panasonic: The Disposable Plasma TV Set"><img src="../../consumermediallc.files.wordpress.com/2012/06/panasonic_help.jpg?w=180&h=180&crop=1" alt="Now From Panasonic: The Disposable Plasma TV Set" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/07/11/now-from-panasonic-the-disposable-plasma-tv-set/index.html" title="Now From Panasonic: The Disposable Plasma TV Set" rel="bookmark">Now From Panasonic: The Disposable Plasma TV Set</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a></span></span> 7.11.13</div><div class="entry-content"><p><a href="../../consumermediallc.files.wordpress.com/2012/06/panasonic_help.jpg" target="_blank"></a>Kevin spent a lot of money on a plasma TV from Panasonic just a few short years ago. Like many consumers, he assumed that the company would support a product that cost four figures for more than a year. Sure, someone who can afford a home 3D system can probably afford to hire a repair technician to come out with the capacitor needed to make the set actually turn on, but should they have to? Kevin doesn’t think so. <a href="../../2013/07/11/now-from-panasonic-the-disposable-plasma-tv-set/index.html#more-10132774" class="more-link">[More]</a></p> </div></div><div class="post-10131968 post type-post status-publish format-standard hentry category-uncategorized tag-warranty-and-repair tag-bissell tag-home-appliances tag-vacuum-cleaners entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="index.html" class="post-tag" rel="tag"> warranty and repair </a> </div> <div class="clear"></div> </header>  <a href="../../2013/07/01/our-bissell-vacuum-fell-apart-too-but-the-second-replacement-was-fine/index.html" title="Our Bissell Vacuum Fell Apart Too, But Second Replacement Was Fine"><img src="../../consumermediallc.files.wordpress.com/2013/02/404208545.jpeg" alt="Our Bissell Vacuum Fell Apart Too, But Second Replacement Was Fine" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/07/01/our-bissell-vacuum-fell-apart-too-but-the-second-replacement-was-fine/index.html" title="Our Bissell Vacuum Fell Apart Too, But Second Replacement Was Fine" rel="bookmark">Our Bissell Vacuum Fell Apart Too, But Second Replacement Was Fine</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a></span></span> 7.1.13</div><div class="entry-content"><p>Back in February, we published a story from reader Tim, who complained <a href="../../2013/02/14/10119494.1.html" target="_blank">that he paid $250 for a Bissell vacuum cleaner that was defective, and the warranty replacement he received was crappy</a>. Reader Trevor says that he had a similar experience with a much happier ending, and send it in as a counterpoint to Tim story. <a href="../../2013/07/01/our-bissell-vacuum-fell-apart-too-but-the-second-replacement-was-fine/index.html#more-10131968" class="more-link">[More]</a></p> </div></div><div class="post-10130728 post type-post status-publish format-standard hentry category-uncategorized tag-calphalon tag-above-and-beyond tag-warranty-and-repair tag-accidental-damage entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../calphalon/index.html" class="post-tag" rel="tag"> calphalon </a> </div> <div class="clear"></div> </header>  <a href="../../2013/06/14/calphalon-matches-old-pan-to-new-lid-sends-it-along-for-free/index.html" title="Calphalon Matches Old Pan To New Lid, Sends It Along For Free"><img src="../../consumermediallc.files.wordpress.com/2013/06/3216737567_7d5dbe194f_m.jpg?w=240&h=180&crop=1" alt="(Cheryl)" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/06/14/calphalon-matches-old-pan-to-new-lid-sends-it-along-for-free/index.html" title="Calphalon Matches Old Pan To New Lid, Sends It Along For Free" rel="bookmark">Calphalon Matches Old Pan To New Lid, Sends It Along For Free</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a></span></span> 6.14.13</div><div class="entry-content"><p>The warranty on Calpahlon cookware is pretty good, but doesn’t cover accidental damage or breakage. So Kenneth wasn’t expecting much when he contacted them to find out where he could buy a replacement lid for a discontinued pan. They figured out which lid went with his pan for him…then sent it to him for free. <a href="../../2013/06/14/calphalon-matches-old-pan-to-new-lid-sends-it-along-for-free/index.html#more-10130728" class="more-link">[More]</a></p> </div></div><div class="post-10130207 post type-post status-publish format-standard has-post-thumbnail hentry category-media-entertainment category-telecom-technology tag-iphone-5 tag-iphone-replacement-purgatory tag-apple tag-warranty-and-repair tag-warranty-replacements entry longform-archive-entry"> <header class="entry-header"> <div class="tag-wrap"> <a href="../iphone-5/index.html" class="post-tag" rel="tag"> iphone 5 </a> </div> <div class="clear"></div> </header>  <a href="../../2013/06/10/you-shouldnt-need-a-daily-replacement-iphone-5-days-in-a-row/index.html" title="You Shouldn’t Need A Daily Replacement iPhone 5 Days In A Row"><img src="../../consumermediallc.files.wordpress.com/2013/01/iphonedoublegrab.jpg?w=240&h=160&crop=1" alt="(NetworkShadow)" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/06/10/you-shouldnt-need-a-daily-replacement-iphone-5-days-in-a-row/index.html" title="You Shouldn’t Need A Daily Replacement iPhone 5 Days In A Row" rel="bookmark">You Shouldn’t Need A Daily Replacement iPhone 5 Days In A Row</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a></span></span> 6.10.13 — <span class="date modified time" title="2013-06-26T13:12:56+00:00">Updated: 6.26.13</span></div><div class="entry-content"><p><p>A few weeks ago, we ran <a href="../../2013/05/24/my-fifth-replacement-iphone-5-doesnt-work-either/index.html" target="_blank">reader Stephen’s sad tale of iPhone warranty replacements</a> and reached out to our readers to see whether anyone else had gone through similar cycles of endless replacements. We’re sad to report that yes, some iPhone users have ended up trapped in smartphone replacement purgatory. When a phone only has four buttons, we suppose things are pretty awful when one of them stops working. <a href="../../2013/06/10/you-shouldnt-need-a-daily-replacement-iphone-5-days-in-a-row/index.html" class="more-link">[More]</a></p></div></div><div class="post-10129870 post type-post status-publish format-standard hentry category-telecom-technology tag-samsung-2 tag-galaxy-tab tag-samsung-usa tag-warranty-and-repair entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../samsung-2/index.html" class="post-tag" rel="tag"> samsung </a> </div> <div class="clear"></div> </header>  <a href="../../2013/06/05/reminder-know-what-youre-getting-into-with-gray-market-electronics/index.html" title="Reminder: Know What You’re Getting Into With Gray-Market Electronics"><img src="../../consumermediallc.files.wordpress.com/2013/06/n7100.jpg?w=200&h=200&crop=1" alt="Reminder: Know What You’re Getting Into With Gray-Market Electronics" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/06/05/reminder-know-what-youre-getting-into-with-gray-market-electronics/index.html" title="Reminder: Know What You’re Getting Into With Gray-Market Electronics" rel="bookmark">Reminder: Know What You’re Getting Into With Gray-Market Electronics</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a></span></span> 6.5.13</div><div class="entry-content"><p>Ruby bought the international version of the Samsung Galaxy Note 2. She thought it was great…right until it abruptly died. Samsung tech support wouldn’t help her, so she sent a plea to the mailbox of Samsung USA president Y.K. Kim. The office of the president couldn’t support a product that Samsung USA didn’t sell, either. <a href="../../2013/06/05/reminder-know-what-youre-getting-into-with-gray-market-electronics/index.html#more-10129870" class="more-link">[More]</a></p> </div></div><div class="navigation"><div class="pagination-next alignright"><a href="page/2/index.html" >Next Page»</a></div></div></div></div><script type='text/javascript'> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-10697639-1']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 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