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IDrive® support is available 24/7 via live chat, email and phone
<!doctype html> <html lang="en"> <head> <meta charset="utf-8"> <meta content="IE=edge,chrome=1" http_equiv="X-UA-Compatible"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="format-detection" content="telephone=no"> <meta name="viewport" content="width=device-width, initial-scale=1.0, minimum-scale=1.0, maximum-scale=1.0, user-scalable=no"> <link rel="canonical" href="https://www.idrive.com/support" /> <title>IDrive® support is available 24/7 via live chat, email and phone</title> <meta name="description" content="Get free assistance from IDrive customer support via live chat, phone support, online feedback forms or emails." /> <meta name="keywords" content="IDrive Customer Support, Support, Tech Support, Support Options, IDrive Resources, IDrive free assistance, IDrive, Data backup, Online backup, Cloud backup, Online file sync, Cloud storage, Business backup, File sharing, Automated backup, Online file access, enterprise backup" /> <link rel="icon" href="https://static.idriveonlinebackup.com/include/images/favicon.ico" sizes="16x16" /> <link rel="shortcut icon" href="https://static.idriveonlinebackup.com/include/images/favicon.ico" type="image/x-icon" /> <link href="https://fonts.googleapis.com/css?family=Open+Sans:400,600" rel="stylesheet"> <link type="text/css" rel="stylesheet" media="screen" href="https://static.idriveonlinebackup.com/include/css/inner-static-v1.css?v=1.4.9"> <!--<script src="https://static.idriveonlinebackup.com/idrive/include/js/idGenTextVerify.js" type="text/javascript"></script>--> <!--[if IE 8]><link href="https://static.idriveonlinebackup.com/include/css/ie8.css" rel="stylesheet" type="text/css" /> <![endif]--> <!--[if lte IE 7]> <link href="https://static.idriveonlinebackup.com/include/css/ie7.css" rel="stylesheet" type="text/css" /> <![endif]--> <!--[if IE]> <script src="https://html5shim.googlecode.com/svn/trunk/html5.js"></script> <![endif]--><!-- Google tag (gtag.js) --> <script async src="https://www.googletagmanager.com/gtag/js?id=G-WMXM22QXPN"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-WMXM22QXPN'); </script> </head> <body class="inner blue_theme supp_page"> <header> <div class="wrapper"> <a href="/" class="mobile_logo_cont"></a> <div class="innerContainer"> <div class="headermenu mmenu"></div> <div class="topheader"> <ul> <li><a href="/idrive/login/loginForm" class="signin_sec">Sign in</a></li> <li><a href="/idrive/signup" class="signup_sec">Sign up</a></li> </ul> </div> </div> </div> </header> <section class="main_nav"> <div class="wrapper"> <nav> <ul> <li><a href="/index.html" class="logo"> Online Backup - IDrive</a></li> <li><a href="/online-backup-features" class="features-link">Features</a></li> <li><a href="/online-backup-download" class="download-link">Download</a></li> <li><a href="/pricing" class="pricing-link">Pricing</a></li> </ul> </nav> </div> </section> <main id="sb-site" class="menu_deactive"> <section class="support-banner"> <div class="wrapper"> <div class="banner-text-wrap"> <div class="float-left"> <h1>Support</h1> <div class="support-num-banner"> <div class="support-number"> <div class="number_cont"> <p class="gry_con_txt">USA</p> <p class="blu_con_txt smart_tel_num">1 855 815 8706</p> </div> <div class="number_cont"> <p class="gry_con_txt">UK</p> <p class="blu_con_txt smart_tel_num">44 20 8106 2995</p> </div> <p class="gry_con_txt">Other Countries</p> <p class="blu_con_txt smart_tel_sec_num">1 818 485 4333</p> <div class="margin-space"></div> <p class="sup_left_mob_con"><span class="gry-txt">Technical Support:</span> Available 24/7 - call us anytime!</p> <p class="sup_left_mob_con"><span class="gry-txt">Billing and Sales:</span> Monday - Friday, 6:00 AM to 6:00 PM PST</p> </div> <div class="support-text"> <p class="title">Department Extensions</p> <p>Support: Dial 1</p> <p>Sales: Dial 2 </p> <p>Billing inquiries: Dial 3</p> </div> </div> <div class="reseller-num-banner"> <div class="support-number"> <p class="blu_con_txt smart_tel_num"><span class="gry_con_txt">Resellers</span> <span class="brk-768"></span>1-855-410-2116 ext 2</p> <p class="sup_left_mob_con">Monday - Friday, 6:00 AM to 6:00 PM PST </p> </div> </div> </div> <div class="float-left"> <div class="chatimg"></div> </div> </div> </div> </section> <section class="support-container"> <div class="body support-page"> <div class="wrapper"> <div class="content"> <div class="support_wrapper"> <div class="support_body supportMain"> <!--<div class="corona_cont"> <p>Due to the current COVID-19/Coronavirus pandemic, we're experiencing a higher than usual call volume. We are happy to continue to assist you, and have an option to give you a callback when an agent is available. We apologize for the inconvenience, and thank you for your understanding. You can also make use of the email and chat support available 24*7.</p> </div>--> <div class="support_left"> <p class="sprt-txt"> In case you are unable to reach us on the extension for a particular department, dial the other extension. You can also contact us via email at <a href="mailto:support@idrive.com">support@idrive.com</a>, live chat (available 24/7). </p> <form name="frm_support" id="support_form" action="https://www.idrive.com/idrive/static/sendFeedback" method="post" onSubmit="regular_support(document.frm_support); return false;"> <div class="support_form"> <div class="support-form"> <div class="title">Support Form</div> <div id="userFBF" class="supportSelect"> <div class="idrive-user-feedbackup"> <label for="ibUser"><input type="radio" value="1" checked="" id="ibUser" name="feedBack"> IDrive User</label> </div> <div class="idrive-reseller-feedbackup"> <label for="ibReseller"><input type="radio" value="2" id="ibReseller" name="feedBack"> IDrive Reseller</label> </div> <div class="idrive-bullk-reseller-feedbackup"> <label for="bulkReseller"><input type="radio" value="3" id="bulkReseller" name="feedBack"> IDrive Bulk Reseller</label> </div> </div> <div> <div id="download_succ" class="succ_msg"><p>We have received your query/feedback. Our support personnel will get back to you at the earliest via email. </p> </div> <div class="download_error"></div> </div> <div id="userFB"> <div class="support_txtbox"> <div class="supp_left"> <label >Email</label> <input type="text" class="email" name="email" id="email" tabindex="1" autocomplete="off"/> <span class="emailaddress_span"></span> </div> <div class="supp_right"> <label >Username</label> <input type="text" class="user_name" name="user_name" id="user_name" tabindex="2"/> <span class="Username_span"></span> </div> </div> <div class="support_txtbox"> <div class="supp_left"> <label >Contact Phone Number</label> <input type="text" class="phone_no" name="phone_number" id="phone_number" tabindex="3"/> <span class="phone_number_span"></span> </div> <div class="supp_right"> <label >Operating System</label> <select class="txtcontent os_textarea" size="1" name="os" id="os" tabindex="4"> <option selected="selected" value="">Select</option> <option value="Microsoft Windows 11 (32-bit)">Microsoft Windows 11 (32-bit)</option> <option value="Microsoft Windows 11 (64-bit)">Microsoft Windows 11 (64-bit)</option> <option value="Microsoft Windows 10 (32-bit)">Microsoft Windows 10 (32-bit)</option> <option value="Microsoft Windows 10 (64-bit)">Microsoft Windows 10 (64-bit)</option> <option value="Microsoft Windows 8 (32-bit)">Microsoft Windows 8 (32-bit)</option> <option value="Microsoft Windows 8 (64-bit)">Microsoft Windows 8 (64-bit)</option> <option value="Microsoft Windows 7 (32-bit)">Microsoft Windows 7 (32-bit)</option> <option value="Microsoft Windows 7 (64-bit)">Microsoft Windows 7 (64-bit)</option> <option value="Microsoft Windows Vista">Microsoft Windows Vista</option> <option value="Microsoft Windows XP">Microsoft Windows XP</option> <option value="Windows 2000">Windows 2000</option> <option value="Windows 2000 Advanced Server">Windows 2000 Advanced Server</option> <option value="Windows 2003 Server">Windows 2003 Server</option> <option value="Windows 2008 Server">Windows 2008 Server</option> <option value="Windows 2012 Server">Windows 2012 Server</option> <option value="Windows 2016 Server">Windows 2016 Server </option> <option value="Windows 2019 Server">Windows 2019 Server</option> <option value="Mac OS">Mac OS</option> <option value="Linux/Unix">Linux/Unix</option> <option value="iPhone">iPhone</option> <option value="Android">Android</option> <option value="BlackBerry">BlackBerry</option> <option value="OtherOS">Others (Specify in description)</option> </select> <span class="operating_system_span"></span> </div> </div> <div class="support_txtbox"> <div class="supp_left"> <label>Browser</label> <select class="txtcontent" size="1" id="browserType" name="browserType" tabindex="5"> <option selected="selected" value="">Select</option> <option value="Microsoft Internet Explorer">Microsoft Internet Explorer</option> <option value="Microsoft Edge">Microsoft Edge</option> <option value="Mozilla Firefox">Mozilla Firefox</option> <option value="Google Chrome">Google Chrome</option> <option value="Apple Safari">Apple Safari</option> <option value="Opera">Opera</option> <option value="Other">Others (Specify in description)</option> </select> <span class="browser_span"></span> </div> <div class="supp_right"> <label>IDrive Program Used</label> <select class="txtcontent" size="1" name="program" id="program" tabindex="6"> <option selected="selected" value="" id="win_ver_num"></option> <option value="IDrive for Windows Previous Versions">IDrive for Windows Previous Versions</option> <option value="" id="mac_ver_num"></option> <option value="IDrive for Mac Previous Versions">IDrive for Mac Previous Versions</option> <option value="IDrive Explorer Plug-in">IDrive Explorer Plug-in</option> <option value="IDrive Website">IDrive Website</option> <option value="IDrive for Mac Finder Plug-in">IDrive for Mac Finder Plug-in</option> <option value="IDrive for Mac - Windows Restore Plug-in">IDrive for Mac - Windows Restore Plug-in</option> <option value="IDrive for Linux">IDrive for Linux</option> <option value="IDrive for Synology">IDrive for Synology</option> <option value="IDrive for QNAP">IDrive for QNAP</option> <option value="IDrive for Netgear">IDrive for Netgear</option> <option value="IDrive for Asustor">IDrive for Asustor</option> <option value="IDrive for iPhone">IDrive for iPhone</option> <option value="IDrive for iPad">IDrive for iPad</option> <option value="IDrive for Android">IDrive for Android</option> <option value="IDrive Photos">IDrive Photos</option> <option value="IDrive Basic Client">IDrive Basic Client</option> <option value="IDrive Thin Client">IDrive Thin Client</option> <option value="IDrive MSI">IDrive MSI</option> <option value="IDrive MSI (Thin Client)">IDrive MSI (Thin Client)</option> <option value="IDrive One">IDrive One</option> <option value="IDrive Vault">IDrive Vault</option> <option value="IDrive Plug-in for Wordpress">IDrive Plug-in for Wordpress</option> <option value="IDrive for WordPress - Windows Restore Plug-in">IDrive for WordPress - Windows Restore Plug-in</option> <option value="IDrive Connect">IDrive Connect</option> <option value="Command Line Utility (idevsutil)">Command Line Utility (idevsutil)</option> <option value="REST APIs">REST APIs </option> <option value="Others">Others (Specify in description)</option> </select> <span class="pw_span"></span> </div> <div class="support_txtbox txt-area"> <label>Description of the Problem/Questions/Comments</label> <textarea name="others" id="others" tabindex="7"> </textarea> <span class="pw_span"></span> </div> </div> <!-- form End --> </div> <div id="resellerFB"> <div class="support_txtbox"> <div class="supp_left"> <label>First Name</label> <input type="text" maxlength="25" id="pfirst_name" name="pfirst_name" class="email" tabindex="1"> <span class="FirstName_span"></span> </div> <div class="supp_right"> <label>Last Name</label> <input type="text" maxlength="25" id="plast_name" name="plast_name" class="user_name" tabindex="2"> <span class="LastName_span"></span> </div> <div class="supp_left"> <label>Partner ID</label> <input type="text" id="partnerId" name="partnerId" class="email" tabindex="3"> <span class="Username_span"></span> </div> <div class="supp_right"> <label>Email</label> <input type="text" id="pemail" name="pemail" class="user_name" tabindex="4" autocomplete="off"> <span class="emailaddress_span"></span> </div> <div class="supp_left"> <label>Phone Number</label> <input type="text" id="pphone_number" name="pphone_number" class="email" tabindex="5"> <span class="phone_number_span"></span> </div> </div> <div class="support_txtbox txt-area"> <label>Description of the Problem/Questions/Comments </label> <textarea id="pothers" name="pothers" tabindex="6"> </textarea> <span class="pw_span"></span> </div> </div> <div id="bulkResellers"> <div class="support_txtbox"> <div class="supp_left"> <label>First Name</label> <input type="text" maxlength="25" id="bulk_fname" name="bulk_fname" class="email" tabindex="1"/> <span class="FirstName_span"></span> </div> <div class="supp_right"> <label>Last Name</label> <input type="text" maxlength="25" id="bulk_lname" name="bulk_lname" class="user_name" tabindex="2"/> <span class="LastName_span"></span> </div> <div class="supp_left"> <label>Username</label> <input type="text" id="bulk_username" name="bulk_username" class="email" tabindex="3"/> <span class="FirstName_span"></span> </div> <div class="supp_right"> <label>Email</label> <input type="text" id="bulk_email" name="bulk_email" class="user_name" tabindex="4" autocomplete="off"/> <span class="FirstName_span"></span> </div> <div class="supp_left"> <label>Phone Number</label> <input type="text" id="bulk_phone_number" name="bulk_phone_number" class="email" tabindex="5"/> <span class="LastName_span"></span> </div> </div> <div class="support_txtbox txt-area"> <label>Description of the Problem/Questions/Comments </label> <textarea id="bulk_others" name="bulk_others" tabindex="6"> </textarea> <span class="pw_span"></span> </div> </div> <!--<div class="verification"> <label>Verification</label> <p> <span id="imagetd" class="captcha"></span> <input type="text" onChange="validateTextVerifyAjax()" class="input" id="textverify" name="textverify" tabindex="8"> </p> <div class="red_new" id="textverifyErr"></div> </div>--> <div class="btn support_form_btn" tabindex="8"> <input type="submit" value="Report to Tech Support" class="submit_btn pri g-recaptcha" data-sitekey="6LdXXDAUAAAAANDCbKpaRoGvGTCvaca9lzh8vELE" data-callback="supportCaptchaVerify" data-badge="inline" data-size="invisible" id="feedback_submit" tabindex="9"/> <span><img src="https://static.idriveonlinebackup.com/include/images/ibk_prog.gif" id="showImage"></span> </div> </div> </div> </form> </div> <div class="support_right"> <p class="title"> Resources</p> <ul> <li> <a href="/videos" name="Video Tutorials"> Video Tutorials </a> </li> <li> <a href="/ide_datasheet.pdf" name="Datasheet" rel="nofollow"> Datasheet </a> </li> <li> <a href="/IDrive_Whitepaper.pdf" name="WhitePaper" rel="nofollow"> WhitePaper </a> </li> <li> <a href="/white_list" name="Safe Sender"> Safe Sender </a> </li> </ul> <div class="clear_both"></div> <p class="title online_help">FAQs</p> <ul> <li><a href="/online-backup-classic-faq" name="PC"> Windows </a> </li> <li> <a href="/online-backup-mac-faq" name="Mac"> Mac </a> </li> <li> <a href="/faq_linux" name="Mac"> Linux </a> </li> <li> <a href="/mobile-faq" name="Mac"> Mobile </a> </li> </ul> </div> </div> </div> </div> </div> </div> </section> <div class="quoteBox"> <div class="wrapper"> <span class="sup_qoute_img"></span> </div> </div> </main> <section class="supportContent fluid-support support_phone"> <div class="supportMob"> <a href="/support"> <p class="smart_tel_num">1-855-815-8706</p> </a> </div> </section> <footer> <div class="footerMain"> <div class="wrapper"> <ul> <li> <h4 class="IDlogo"><a href="/">My IDrive</a></h4> </li> <li><a href="https://www.idrive.com/idrive/signup">Sign Up</a></li> <li><a href="/online-backup-features">Features</a></li> <li><a href="/online-backup-download">Download</a></li> <li><a href="/pricing">Pricing Plans</a></li> <li><a href="/online-backup-security">Security</a></li> <li><a href="/online-backup-education">Educational Offer</a></li> <li><a href="https://blog.idrive.com/">Blog</a></li> <li><a href="/idrive-vs-competition">IDrive vs Competition</a></li> <li> <ul class="subcategory"> <li> <h4><a href="/nas-backup" class="h4Link">NAS Backup</a></h4> </li> <li><a href="/synology-backup">Synology Backup</a></li> <li><a href="/qnap-backup">QNAP Backup</a></li> <li><a href="/netgear-backup">Netgear Backup</a></li> <li><a href="/asustor-backup">Asustor Backup</a></li> </ul> </li> </ul> <ul> <li> <h4>Products</h4> </li> <li><a href="/iphone-ipad-android-backup/">iPhone, iPad, Android Backup</a></li> <li><a href="/online-backup-linux">Linux Backup</a></li> <li><a href="/bare-metal-recovery/">IDrive BMR</a></li> <li><a href="/image-backup">Disk Clone</a></li> <li> <ul class="widFul"> <li> <h4><a href="/server-cloud-backup" class="h4Link">Server Cloud Backup</a></h4> </li> <li><a href="/online-backup-sql-server/" target="_self">SQL Server</a></li> <li><a href="/online-backup-exchange-server/" target="_self">On-premise MS Exchange Server</a></li> <li><a href="/online-backup-sharepoint/" target="_self">On-premise MS SharePoint Server</a></li> <li><a href="/online-backup-oracle-server/" target="_self">Oracle Server</a></li> <li><a href="/online-backup-system-state/" target="_self">System State</a></li> <li><a href="/online-backup-hyper-v/" target="_self">Hyper-V</a></li> <li><a href="/online-backup-vmware/" target="_self">VMware</a></li> </ul> </li> </ul> <ul class="featureList"> <li> <h4>Features</h4> </li> <li> <a href="/multiple-device-online-backup">Multiple Device Online Backup</a></li> <li> <a href="/small-business">Small Businesses</a></li> <li><a href="/dashboard">Manage Computers via Web</a></li> <li><a href="/snapshots">Snapshots</a></li> <li><a href="/true-archiving">True Archiving</a></li> <li> <ul class="subcategory"> <li> <h4>Services</h4> </li> <li><a href="/reseller/">Resellers</a></li> <li><a href="/idrive-express">IDrive Express</a></li> <li><a href="/online-backup-compliance">Business Compliance</a></li> </ul> </li> </ul> <ul class="helpList"> <li> <h4>Resources</h4> </li> <li><a href="/support">Support</a></li> <li><a href="/online-backup-classic-faq">FAQs</a></li> <li><a href="/videos">Video Tutorials</a></li> <li><a href="/online-backup-company">Corporate</a></li> <li><a href="/ventures">IDrive Ventures</a></li> <li><a href="/online-backup-news">Press Releases</a></li> <li><a href="/online-backup-reviews">Reviews</a></li> <li><a href="/terms-and-conditions">Legal</a></li> </ul> </div> </div> <div class="copyright"> <div class="wrapper"> <p>© IDrive Inc.</p> <div class="socialIcons"> <a 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