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TeamViewer responds to security 'irregularity' in IT network • The Register

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class="header_right"> <h2>Claims customer data, prod environment not affected as NCC sounds alarm</h2> <div class="byline_and_dateline_and_share_and_comments"> <div class="byline_wrap"> <img class="vulture_icon" src="/design_picker/d518b499f8a6e2c65d4d8c49aca8299d54b03012/graphics/icon/vulture_red.svg" alt="icon"> <a class="byline" href="/Author/Jessica-Lyons" title="Read more by this author"> Jessica Lyons </a> </div> <div class="dateline_wrap"> <span class="dateline"> Fri&nbsp;28&nbsp;Jun&nbsp;2024 <span class="slashes"> // </span> 00:37&nbsp;UTC </span> </div> </div> </div> </div> <div id=main-col> <div id="article-wrapper" class="article_wrap"> <div class="left_col"> <div class="floating_bar"> <div class="sharing_widget_story_desktop uses_overlay"> <button class="top_blob" aria-label="Share this story" title="Share this story"> <img width="25" height="25" src="/design_picker/d2e337b97204af4aa34dda04c4e5d56d954b216f/graphics/icons/social_share_icon.svg" alt=""> </button> <div class="sharing_widget_overlay" id="sharing_widget_overlay_2"> <div class="sharing_box"> <a data-social="reddit" href="https://www.reddit.com/submit?url=https://www.theregister.com/2024/06/28/teamviewer_network_breach/%3futm_medium%3dshare%26utm_content%3darticle%26utm_source%3dreddit&amp;title=TeamViewer%20can%27t%20bring%20itself%20to%20say%20someone%20broke%20into%20its%20network%20%e2%80%93%20but%20it%20happened" target="_blank"> </a> <a data-social="twitter" class="twit" href="https://twitter.com/intent/tweet?text=TeamViewer%20can%27t%20bring%20itself%20to%20say%20someone%20broke%20into%20its%20network%20%e2%80%93%20but%20it%20happened&amp;url=https://www.theregister.com/2024/06/28/teamviewer_network_breach/%3futm_medium%3dshare%26utm_content%3darticle%26utm_source%3dtwitter&amp;via=theregister" target="_blank"> </a> <a data-social="facebook" class="faceb_dialog" 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target="_blank"> </a> </div> </div> </div> </div> <div class="promo_advert"> </div> </div> <div class="centre_col"> <div id="article"> <div id="body"> <p><span class="label">Updated</span> TeamViewer on Thursday said its security team just "detected an irregularity" within one of its networks – which is a fancy way of saying someone broke in.</p> <p>We're told this "irregularity" was spotted inside TeamViewer's corporate IT environment on Wednesday, and that the biz immediately called in reinforcements in the form of cyber security investigators, implemented "necessary remediation measures," and activated its incident response team and processes, according to an <a target="_blank" rel="nofollow" href="https://www.teamviewer.com/en/resources/trust-center/statement/?">announcement</a> on Thursday.</p> <p>TeamViewer sells software to remotely control and manage Windows PCs and other computers as well as tools to access systems via the web, and is used the world over. The words "TeamViewer" and "security breach" will make some people's blood run cold given how pervasively it is used; a compromise of the platform could be devastating. TeamViewer says it has more than 600,000 customers.</p> <div aria-hidden="true" class="adun" data-pos="top" data-raptor="condor" data-xsm=",fluid,mpu," data-sm=",fluid,mpu," data-md=",fluid,mpu,"> <noscript> <a href="https://pubads.g.doubleclick.net/gampad/jump?co=1&amp;iu=/6978/reg_security/cybercrime&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=2&amp;c=2Z0Kq3XKFsntpXb-3spyG2QAAAMA&amp;t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0" target="_blank"> <img src="https://pubads.g.doubleclick.net/gampad/ad?co=1&amp;iu=/6978/reg_security/cybercrime&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=2&amp;c=2Z0Kq3XKFsntpXb-3spyG2QAAAMA&amp;t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0" alt=""> </a> </noscript> </div> <p>Regardless, the software maker's disclosure attempted to downplay the intrusion – sorry, "irregularity."</p> <div aria-hidden="true" class="adun" data-pos="top" data-raptor="falcon" data-xmd=",fluid,mpu,leaderboard," data-lg=",fluid,mpu,leaderboard," data-xlg=",fluid,billboard,superleaderboard,mpu,leaderboard," data-xxlg=",fluid,billboard,superleaderboard,brandwidth,brandimpact,leaderboard,mpu,"> <noscript> <a href="https://pubads.g.doubleclick.net/gampad/jump?co=1&amp;iu=/6978/reg_security/cybercrime&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=4&amp;c=44Z0Kq3XKFsntpXb-3spyG2QAAAMA&amp;t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0" target="_blank"> <img src="https://pubads.g.doubleclick.net/gampad/ad?co=1&amp;iu=/6978/reg_security/cybercrime&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=4&amp;c=44Z0Kq3XKFsntpXb-3spyG2QAAAMA&amp;t=ct%3Dns%26unitnum%3D426raptor%3Dfalcon%26pos%3Dmid%26test%3D0" alt=""> </a> </noscript> </div> <div class="adun_eagle_desktop_story_wrapper"> <div aria-hidden="true" class="adun" data-pos="mid" data-raptor="eagle" data-xxlg=",mpu,dmpu,"> <noscript> <a href="https://pubads.g.doubleclick.net/gampad/jump?co=1&amp;iu=/6978/reg_security/cybercrime&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=3&amp;c=33Z0Kq3XKFsntpXb-3spyG2QAAAMA&amp;t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0" target="_blank"> <img src="https://pubads.g.doubleclick.net/gampad/ad?co=1&amp;iu=/6978/reg_security/cybercrime&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=3&amp;c=33Z0Kq3XKFsntpXb-3spyG2QAAAMA&amp;t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0" alt=""> </a> </noscript> </div> </div> <p>"TeamViewer's internal corporate IT environment is completely independent from the product environment," it read. "There is no evidence to suggest that the product environment or customer data is affected."</p> <p>But, it added, "investigations are ongoing and our primary focus remains to ensure the integrity of our systems."</p> <div aria-hidden="true" class="adun" data-pos="top" data-raptor="falcon" data-xsm=",fluid,mpu," data-sm=",fluid,mpu," data-md=",fluid,mpu,"> <noscript> <a href="https://pubads.g.doubleclick.net/gampad/jump?co=1&amp;iu=/6978/reg_security/cybercrime&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=4&amp;c=44Z0Kq3XKFsntpXb-3spyG2QAAAMA&amp;t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0" target="_blank"> <img src="https://pubads.g.doubleclick.net/gampad/ad?co=1&amp;iu=/6978/reg_security/cybercrime&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=4&amp;c=44Z0Kq3XKFsntpXb-3spyG2QAAAMA&amp;t=ct%3Dns%26unitnum%3D426raptor%3Dfalcon%26pos%3Dmid%26test%3D0" alt=""> </a> </noscript> </div> <p>TeamViewer spokesperson Maria Gordienko declined to answer <em>The Register</em>'s specific questions about the incident – including whether it was ransomware or worse – citing the ongoing investigation. "As soon as new relevant facts become available, we will update the statement for the general public," she deflected. </p> <ul class="listinks"> <li><a href="https://www.theregister.com/2024/06/27/whispergate_malware_suspect_bounty/">WhisperGate suspect indicted as US offers a $10M bounty for his capture</a></li> <li><a href="https://www.theregister.com/2024/06/25/nca_fbi_qilin_ransomware/">UK and US cops band together to tackle Qilin's ransomware shakedowns</a></li> <li><a href="https://www.theregister.com/2024/06/26/batten_down_the_hatches_its/">Batten down the hatches, it's time to patch some more MOVEit bugs</a></li> <li><a href="https://www.theregister.com/2024/06/25/polyfillio_china_crisis/">If you're using Polyfill.io code on your site – like 100,000+ are – remove it immediately</a></li> </ul> <p>It appears top infosec house NCC Group has already tipped off its customers to the security snafu, and blamed an unnamed advanced persistent threat (APT) team.</p> <p>"The NCC Group Global Threat Intelligence team has been made aware of significant compromise of the TeamViewer remote access and support platform by an APT group," NCC warned in a memo, shared earlier <a target="_blank" rel="nofollow" href="https://infosec.exchange/@jtig/112689362692682679">on Mastodon</a> by an IT security pro going by the name Jeffrey.</p> <p>"Due to the widespread usage of this software the following alert is being circulated securely to our customers," the shared missive, confirmed as legit by NCC, continued. We've asked for the security group for further details for the public.</p> <p>And speaking of TeamViewer and APTs, Brett Callow, threat analyst at Emsisoft, <a target="_blank" rel="nofollow" href="https://x.com/BrettCallow/status/1806438927336878158">pointed</a> to an <a target="_blank" rel="nofollow" href="https://www.aha.org/news/headline/2024-06-27-bulletin-alerts-health-sector-cyberthreat-exploits-teamviewer">alert Thursday</a> by the US-based Health Information Sharing and Analysis Center (H-ISAC) to the health sector about ongoing exploitation of TeamViewer and how healthcare operators should respond.</p> <div aria-hidden="true" class="adun" id="story_eagle_xsm_sm_md_xmd_lg_xlg" data-pos="mid" data-raptor="eagle" data-xsm=",mpu,dmpu," data-sm=",mpu,dmpu," data-md=",mpu,dmpu," data-xmd=",mpu,dmpu," data-lg=",mpu,dmpu," data-xlg=",mpu,dmpu,"> <noscript> <a href="https://pubads.g.doubleclick.net/gampad/jump?co=1&amp;iu=/6978/reg_security/cybercrime&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=3&amp;c=33Z0Kq3XKFsntpXb-3spyG2QAAAMA&amp;t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0" target="_blank"> <img src="https://pubads.g.doubleclick.net/gampad/ad?co=1&amp;iu=/6978/reg_security/cybercrime&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=3&amp;c=33Z0Kq3XKFsntpXb-3spyG2QAAAMA&amp;t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0" alt=""> </a> </noscript> </div> <p>That memo reads:</p> <div class="blockextract"> <p>The Health Information Sharing and Analysis Center June 27 issued a threat bulletin alerting the health sector to active cyberthreats exploiting TeamViewer. H-ISAC recommends users review logs for any unusual remote desktop traffic. Threat actors have been observed leveraging remote access tools, H-ISAC said. The agency recommends users enable two-factor authentication and use the allowlist and blocklist to control who can connect to their devices, among other measures.</p> </div> <p>H-ISAC noted in its <a target="_blank" rel="nofollow" href="https://infosec.exchange/@jtig/112689665815283809">industry bulletin</a> that it had been warned by a friendly intel partner that APT29 – aka Russian intelligence's <a target="_blank" href="https://www.theregister.com/2024/02/27/russia_cozy_bear_new_ttps/">Cozy Bear</a> crew – has been "actively exploiting Teamviewer."</p> <p>"TeamViewer has been observed being exploited by threat actors associated with APT29," it added.</p> <p>Which could mean the Russians are separately exploiting weaknesses within TeamViewer to get into people's networks, or taking advantage of poor customer-side security to get in via the remote-desktop software. Or H-ISAC is saying the aforementioned intrusion was carried out by the Kremlin into TeamViewer's own systems.</p> <p>We're seeking further details and will let you know when we hear more. ®</p> <h3 class="crosshead">Updated to add</h3> <p>TeamViewer has <a target="_blank" href="https://www.theregister.com/2024/06/28/teamviewer_russia/">confirmed</a> it was hit by Russia's APT29 aka Cozy Bear.</p> <div class="wptl btm"> <noscript><strong>Get our</strong> <a href="https://whitepapers.theregister.com/" style="text-transform:uppercase">Tech Resources</a></noscript> </div> </div> <div class="article_body_btm mobile_only"> <div class="sharing_widget_story_desktop uses_overlay"> <button class="top_blob" aria-label="Share this story" title="Share this story"> <img width="25" height="25" src="/design_picker/d2e337b97204af4aa34dda04c4e5d56d954b216f/graphics/icons/social_share_icon.svg" alt=""> <span>Share</span> </button> <div class="sharing_widget_overlay" id="sharing_widget_overlay_3"> <div 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Can they?</h4> <div class=standfirst> <span class="label">Systems Approach</span>&nbsp;Here's why they really should</div> <div class=time_comments> <span class="section_name">Security</span><span class="time_stamp" title="17 Nov 2024 18:30" data-epoch="1731868207">17 Nov 2024</span> | <span class="comment light_bg_comments">116</span></div> </div> </a> </article> </div> </div> <div aria-hidden="true" class="adun" data-pos="btm" data-raptor="owl" data-xsm=",fluid,mpu,dmpu," data-sm=",fluid,mpu,dmpu," data-md=",fluid,mpu,dmpu," data-xmd=",fluid,leaderboard,mpu," data-lg=",fluid,mpu,leaderboard," data-xlg=",fluid,billboard,superleaderboard,mpu,leaderboard," data-xxlg=",fluid,billboard,superleaderboard,brandwidth,brandimpact,mpu,leaderboard,"></div> </div> </div><div id=footer> <div class="footer_slogan"> <div class="footer_wrapper"> <p>The Register <img class="vulture_icon" src="/design_picker/d518b499f8a6e2c65d4d8c49aca8299d54b03012/graphics/icon/vulture_white.png" alt="icon"> Biting the hand that feeds IT</p> </div> </div> <div class="footer_wrapper"> <div class=foot_wrapper> <div class="left_block"> <div class="foot_list"> <h4>About Us<img loading="lazy" width="7" height="11" alt="" src="/design_picker/d2e337b97204af4aa34dda04c4e5d56d954b216f/graphics/icon/footer_mob_nav_arrow_black.svg" class="expand_arrow"></h4> <ul> <li><a href="https://www.theregister.com/Profile/contact/">Contact us</a></li> <li><a target=_blank rel=noopener href="https://www.theregister.com/AdvertiseWithUs/">Advertise with us</a></li> <li><a href="https://www.theregister.com/Profile/about_the_register/">Who we are</a></li> </ul> </div> <div class="foot_list more_us"> <h4>Our Websites<img loading="lazy" width="7" height="11" alt="" src="/design_picker/d2e337b97204af4aa34dda04c4e5d56d954b216f/graphics/icon/footer_mob_nav_arrow_black.svg" class="expand_arrow"></h4> <ul> <li><a href="https://www.nextplatform.com/">The Next Platform</a></li> <li><a href="https://devclass.com/">DevClass</a></li> <li><a href="https://blocksandfiles.com/">Blocks and Files</a></li> </ul> </div> <div class="foot_list privacy"> <h4>Your Privacy<img loading="lazy" width="7" height="11" alt="" src="/design_picker/d2e337b97204af4aa34dda04c4e5d56d954b216f/graphics/icon/footer_mob_nav_arrow_black.svg" class="expand_arrow"></h4> <ul> <li><a href="https://www.theregister.com/Profile/cookies/">Cookies Policy</a></li> <li><a href="https://www.theregister.com/Profile/privacy/">Privacy Policy</a></li> <li><a href="https://www.theregister.com/Profile/terms_and_conditions_of_use/">Ts &amp; Cs</a></li> </ul> </div> </div> <div class="right_block"> <div class="foot_list"> <a href="https://situationpublishing.com/" id="sitpub_logo"> <img loading="lazy" width="250" alt="Situation Publishing" src="/design_picker/d2e337b97204af4aa34dda04c4e5d56d954b216f/graphics/std/sitpublogo_2022.png"> </a> <p> Copyright. 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