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Contact the Canada Border Services Agency

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property="breadcrumb"> <h2>You are here:</h2> <div class="container"> <ol class="breadcrumb"> <li><a href="https://www.canada.ca/en.html">Canada.ca</a></li> <li><a href="/menu-eng.html">CBSA</a></li> </ol> </div> </nav> </header> <main property="mainContentOfPage" resource="#wb-main" class="" typeof="WebPageElement"> <div class="container"> <h1 property="name" id="wb-cont" dir="ltr">Contact the Canada Border Services Agency</h1> <p>The Canada Border Services Agency (<abbr>CBSA</abbr>) facilitates the flow of legitimate travellers and trade. The agency also enforces more than 100 acts and regulations that keep our country and Canadians&nbsp;safe.</p> <div class="col-md-12 row"> <div class="wb-eqht row"> <div class="col-md-4"> <section> <h2 class="h5"><a href="/media/media-eng.html">Media relations</a></h2> <p>Contact information for media only.</p> </section> </div> <div class="col-md-4"> <section> <h2 class="h5"><a href="/contact/bis-sif-eng.html">Border information services</a></h2> <p>Get help with <abbr>CBSA</abbr> programs and services.</p> </section> </div> <div class="col-md-4"> <section> <h2 class="h5"><a href="https://www.canada.ca/en/border-services-agency/services/arrivecan/contact-us.html">Advance Declaration in ArriveCAN</a></h2> <p>Questions or issues related to Advance Declaration in ArriveCAN.</p> </section> </div> <div class="col-md-4"> <section> <h2 class="h5"><a href="/do-rb/menu-eng.html">Offices and services directory</a></h2> <p>Browse our nearly 1,200&nbsp;offices by service or location.</p> </section> </div> <div class="col-md-4"> <section> <h2 class="h5"><a href="/recourse-recours/menu-eng.html">Submit an appeal or review request</a></h2> <p>If you disagree with a <abbr>CBSA</abbr> enforcement action or trade decision.</p> </section> </div> <div class="col-md-4"> <section> <h2 class="h5"><a href="/security-securite/bwl-lsf-eng.html">Report suspicious cross-border activities</a></h2> <p>Suspect illegal smuggling, trade or document fraud? Let us know via our confidential phone line or online&nbsp;form.</p> </section> </div> <div class="col-md-4"> <section> <h2 class="h5"><a href="/contact/com-eng.html">Feedback</a></h2> <p>Submit feedback about your experience with&nbsp;us.</p> </section> </div> </div> </div> <div class="col-md-12 row"> <div class="wb-eqht row mrgn-tp-lg"> <div class="col-md-6"> <section> <h2 class="h5">Immigration enforcement</h2> <ul> <li>For people on an alternative to detention: Border information line <span class="nowrap">1-800-461-9999</span></li> <li>For people subject to a removal order: <span class="nowrap">1-833-995-0002</span></li> </ul> </section> </div> <div class="col-md-6"> <section> <h2 class="h5">Indigenous Affairs Secretariat</h2> <ul> <li>Reconciliation email: <a href="mailto:cbsa.indigenous_affairs_secretariat-secretariat_aux_affaires_autochtones.asfc@cbsa-asfc.gc.ca">cbsa.indigenous_affairs_secretariat-secretariat_aux_affaires_autochtones.asfc@cbsa-asfc.gc.ca</a></li> <li>Repatriations of Indigenous cultural or sacred items<br> Email: <a href="mailto:repatriations-rapatriements@cbsa-asfc.gc.ca">repatriations-rapatriements@cbsa-asfc.gc.ca</a></li> </ul> </section> </div> <div class="col-md-6"> <section> <h2 class="h5">Technical and commercial client support</h2> <ul> <li><a href="/eservices/services-eng.html">Technical Commercial Client Unit services</a></li> <li><a href="/contact/csform-formulairesc-eng.html">Client support contact&nbsp;form</a></li> <li><a href="/services/carm-gcra/support-eng.html">CARM client support</a></li> <li><a href="mailto:carrier-cargo@cbsa-asfc.gc.ca">carrier-cargo@cbsa-asfc.gc.ca</a>: Apply for&nbsp;a: <ul> <li>shared secret</li> <li>carrier or freight forwarder&nbsp;code</li> </ul> </li> </ul> </section> </div> <div class="col-md-6"> <section> <h2 class="h5">Career opportunities</h2> <ul> <li><abbr>BSO</abbr> recruitment email: <a href="mailto:national-recruitment_recrutement-national@cbsa-asfc.gc.ca">national-recruitment_recrutement-national@cbsa-asfc.gc.ca</a></li> <!--<li><abbr>CBSA</abbr> talent email: <a href="mailto:cbsa.talent.asfc@cbsa-asfc.gc.ca">cbsa.talent.asfc@cbsa-asfc.gc.ca</a></li>--> <li><a href="/job-emploi/contact/recruitment-recrutement-eng.html">Indigenous recruitment contact</a></li> </ul> </section> </div> <div class="col-md-6"> <section> <h2 class="h5">Program contacts</h2> <ul> <li><a href="/services/travel-voyage/prog/nexus/menu-eng.html">NEXUS</a></li> <li><a href="/prog/fast-expres/contact-eng.html">Free and Secure Trade</a></li> <li><a href="/prog/cdrp-picsc/do-bd-eng.html">Commercial Driver Registration Program offices</a></li> <li><a href="/prog/sw-gu/menu-eng.html#contact">Single Window Initiative</a></li> <li><a href="/services/security-securite/business-affaires/ttp-pndc/contact-eng.html">Trusted Trader programs</a></li> <li><a href="/sima-lmsi/contact-eng.html"><span class="nowrap">Anti-dumping</span> and countervailing</a></li> </ul> </section> </div> </div> </div> </div> <section class="pagedetails container"> <h2 class="wb-inv">Page details</h2><dl id="wb-dtmd"> <dt>Date modified:</dt> <dd><time property="dateModified">2024-05-02</time></dd> </dl> </section> </main> <footer id="wb-info"> <h2 class="wb-inv">About this site</h2> <div class="gc-contextual"> <div class="container"> <nav> <h3>Canada Border Services Agency</h3> <ul class="list-col-xs-1 list-col-sm-2 list-col-md-3"><li><a href="/contact/menu-eng.html">Contact us</a></li><li><a href="/publications/menu-eng.html">Publications and forms</a></li><li><a href="/sme-pme/glossary-glossaire-eng.html">CBSA Glossary</a></li></ul> </nav> </div> </div> <div class="gc-main-footer"> <div class="container"> <nav> <h3>Government of Canada</h3> <ul class="list-col-xs-1 list-col-sm-2 list-col-md-3"><li><a href="https://www.canada.ca/en/contact.html">All contacts</a></li> <li><a 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