Managed IT Services for open source

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Whatever the size of your company, our engineers can deploy and manage your environments efficiently and securely.</p> <hr class="p-rule" /> <a class="p-button--positive js-invoke-modal" href="/managed/contact-us">Ask a Managed Solutions expert</a> </div> </div> </div> <div class="p-suru"></div> </section> <section class="p-section--shallow"> <div class="row"> <hr class="p-rule" /> <div class="col-3"> <p class="p-muted-heading">Trusted by</p> </div> <div class="col-9"> <div class="p-logo-section"> <div class="p-logo-section__items"> <div class="p-logo-section__item"> <img src="https://res.cloudinary.com/canonical/image/fetch/f_auto,q_auto,fl_sanitize,w_128,h_128/https://assets.ubuntu.com/v1/52bac407-rabobank-logo.png" srcset="https://res.cloudinary.com/canonical/image/fetch/c_limit,f_auto,q_auto,fl_sanitize,w_256,h_256/https://assets.ubuntu.com/v1/52bac407-rabobank-logo.png 2x" alt="Rabo bank" width="128" height="128" loading="lazy" /> </div> <div class="p-logo-section__item"> <img 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is-deep"> <h2> Case study: <a href="/engage/kubernetes-openstack-case-study-firmus">Firmus builds a sustainable supercloud with Canonical</a> </h2> </div> </section> <section class="p-section"> <div class="row--50-50"> <hr class="p-rule" /> <div class="col"> <h2>We mind your ops,<br />you mind your business</h2> </div> <div class="col"> <p>Open source IT solutions are the future when it comes to technology, but can often be challenging to maintain. Managed IT services are a solution that allows you to harness the power of open source without the hassle of maintenance. </p> <p> Canonical’s Managed Solutions is a service that identifies, deploys, and manages open source ecosystems for you at predictable costs. This way, you can access our market-leading open source expertise and focus more of your resources on your core business. </p> <hr class="p-rule" /> <a class="p-button--positive js-invoke-modal" href="/managed/contact-us">Tell us what you need</a> </div> </div> </section> <section class="p-section"> <div class="row--50-50"> <hr class="p-rule" /> <div class="col"> <h2>Key benefits</h2> </div> <div class="col"> <ul class="p-list--divided"> <li class="p-list__item is-ticked"> Access to market-leading technological expertise </li> <li class="p-list__item is-ticked"> Enterprise-grade security and compliance </li> <li class="p-list__item is-ticked"> 24/7 monitoring and incident resolution </li> <li class="p-list__item is-ticked"> Significant reductions in CAPEX </li> <li class="p-list__item is-ticked"> Ingrained observability </li> <li class="p-list__item is-ticked"> 24/7 support included with <a href="/pro">Ubuntu Pro</a> </li> </ul> </div> </div> </section> <section class="p-section"> <div class="p-section--shallow"> <div class="row--50-50"> <hr class="p-rule" /> <div class="col"> <h2>Managed packages</h2> </div> <div class="col"> <p>Besides providing managed services for most of our products, we propose a series of pre-packaged solutions for the most frequent business challenges. </p> </div> </div> </div> <div class="row p-section--shallow"> <div class="col-9 col-start-large-4 col-medium-5 col-start-medium-2"> <hr class="p-rule" /> <div class="row"> <div class="col-3 col-medium-2"> <hr class="p-rule--highlight" /> <h3 class="p-heading--4">Private cloud</h3> </div> <div class="col-6 col-medium-3"> <p>Enjoy your own private cloud without worrying about its deployment or maintenance</p> <ul class="p-list--divided"> <li class="p-list__item is-ticked"> Hardware consulting and certification </li> <li class="p-list__item is-ticked"> Fully automated ecosystem, from bare metal automation to apps, made in-house </li> <li class="p-list__item is-ticked"> Accelerated time to market </li> <li class="p-list__item is-ticked"> Proactive upgrades </li> </ul> <a href="/openstack/managed">Explore managed private cloud options &rsaquo;</a> </div> </div> </div> </div> <div class="row p-section--shallow"> <div class="col-9 col-start-large-4 col-medium-5 col-start-medium-2"> <hr class="p-rule" /> <div class="row"> <div class="col-3 col-medium-2"> <hr class="p-rule--highlight" /> <h3 class="p-heading--4">AI infrastructure</h3> </div> <div class="col-6 col-medium-3"> <p>Stay ahead of the competition with fully managed MLOps infrastructure that enables you to deploy high complexity models</p> <ul class="p-list--divided"> <li class="p-list__item is-ticked"> Fully integrated <a href="/ai/mlops">MLOps solution</a>, available on-prem or on public cloud </li> <li class="p-list__item is-ticked"> Faster project delivery </li> <li class="p-list__item is-ticked"> Reliable experts to speed up your AI journey </li> </ul> <a href="https://charmed-kubeflow.io/docs/get-started-with-charmed-kubeflow">Get started with Kubeflow &rsaquo;</a> </div> </div> </div> </div> <div class="row p-section--shallow"> <div class="col-9 col-start-large-4 col-medium-5 col-start-medium-2"> <hr class="p-rule" /> <div class="row"> <div class="col-3 col-medium-2"> <hr class="p-rule--highlight" /> <h3 class="p-heading--4">Telco cloud</h3> </div> <div class="col-6 col-medium-3"> <p>Expand your reach and achieve market-leading uptime for your telco clouds</p> <ul class="p-list--divided"> <li class="p-list__item is-ticked"> Fully compliant ecosystems with consistent security hardening </li> <li class="p-list__item is-ticked"> 24/7 observability and monitoring </li> <li class="p-list__item is-ticked"> Infinite scalability from the get-go </li> </ul> <a href="/blog/telco-cloud-what-is-that">Learn more about telco clouds &rsaquo;</a> </div> </div> </div> </div> <div class="row p-section--shallow"> <div class="col-9 col-start-large-4 col-medium-5 col-start-medium-2"> <hr class="p-rule" /> <div class="row"> <div class="col-3 col-medium-2"> <hr class="p-rule--highlight" /> <h3 class="p-heading--4">Cloud apps</h3> </div> <div class="col-6 col-medium-3"> <p>Enhance the security and reliability of your containers, databases, and service buses with fully managed apps</p> <ul class="p-list--divided"> <li class="p-list__item is-ticked"> Extensive suite of in-house automated apps </li> <li class="p-list__item is-ticked"> Adaptable security and compliance certifications </li> <li class="p-list__item is-ticked"> Assured high availability via site/geo redundancy </li> </ul> <a href="/managed/apps">Explore our managed apps story &rsaquo;</a> </div> </div> </div> </div> </section> <section class="p-section"> <div class="row--50-50"> <hr class="p-rule" /> <div class="col"> <h2>Our process</h2> </div> <div class="col"> <p>Our Managed Solutions process is easy and intuitive. You’ll initially be consulted by our specialists to design the best managed solution for your needs. Afterwards, it’s all on us:</p> <ol class="p-stepped-list"> <li class="p-stepped-list__item"> <hr class="p-rule" /> <h3 class="p-heading--5 p-stepped-list__title"> Deployment </h3> <div class="p-stepped-list__content"> Specialised Canonical engineers deploy your required architecture sustainably and efficiently. </div> </li> <li class="p-stepped-list__item"> <hr class="p-rule" /> <h3 class="p-heading--5 p-stepped-list__title"> Management </h3> <div class="p-stepped-list__content"> Our team manages all your ‘day 2’ operations, from observability to upgrades. We handle all issues, and consistently re-enforce the security of your environment. </div> </li> <li class="p-stepped-list__item"> <hr class="p-rule" /> <h3 class="p-heading--5 p-stepped-list__title"> Optional handover </h3> <div class="p-stepped-list__content"> We’re lock-in free, so if after a while you want to start managing your environments by yourself, we can teach you how and give you remote support for high-severity cases. </div> </li> </ol> </div> </div> </section> <section class="p-section"> <div class="row--25-75"> <hr class="p-rule" /> <div class="col"> <h2>Your options</h2> </div> <div class="col"> <div class="p-strip is-shallow u-no-margin--bottom"> <table aria-label="A table that shows advantages of Managed solutions over firefighting support"> <thead> <tr> <th></th> <th>Managed solutions</th> <th>Firefighting Support</th> </tr> </thead> <tbody> <tr> <td> <h3 class="p-heading--5">What it is</h3> </td> <td>Canonical engineers deploy your environment and manage all operations. We maintain admin rights and a permanent connection.</td> <td>Canonical engineers provide support and guidance in high-severity situations, while you manage your operations.</td> </tr> <tr> <td> <h3 class="p-heading--5"><a href="/pro">Ubuntu Pro</a> + Support 24/7</h3> </td> <td>Included</td> <td>Included</td> </tr> <tr> <td> <h3 class="p-heading--5">Service levels</h3> </td> <td>1-hour SLA for high severity cases, all other cases addressed in under 24 hours</td> <td>1-hour SLA for high severity cases</td> </tr> <tr> <td> <h3 class="p-heading--5">Incident management</h3> </td> <td>Unlimited, covering cases we identify ourselves or flagged by you</td> <td>Only for high severity cases that impact the product’s core functionality </td> </tr> <tr> <td> <h3 class="p-heading--5">Service requests</h3> </td> <td>Unlimited</td> <td>One at a time per environment</td> </tr> <tr> <td> <h3 class="p-heading--5">Backup & recovery</h3> </td> <td>Unlimited</td> <td>Not covered</td> </tr> <tr> <td> <h3 class="p-heading--5">Software & package updates</h3> </td> <td>Unlimited</td> <td>Not covered</td> </tr> <tr> <td> <h3 class="p-heading--5">Capacity reports</h3> </td> <td>Available</td> <td>Unavailable</td> </tr> <tr> <td> <h3 class="p-heading--5">Admin access</h3> </td> <td>Required</td> <td>Not required</td> </tr> </tbody> </table> </div> </div> </div> </section> <section class="p-section--deep"> <div class="p-section--shallow"> <div class="row--50-50"> <hr class="p-rule" /> <div class="col"> <h2>Add-on support <br />for managed solutions</h2> </div> <div class="col"> <p>Go beyond operation management with our suite of add-ons designed to give you access to training, priority support, or assistance with non-operational queries.</p> </div> </div> </div> <div class="row"> <div class="col-9 col-start-large-4 col-medium-5 col-start-medium-2"> <hr class="p-rule" /> <div class="row"> <div class="col-3 col-medium-2"> <h3 class="p-heading--5">Ops consulting</h3> </div> <div class="col-6 col-medium-3"> <ul class="p-list--divided"> <li class="p-list__item has-bullet"> On-demand, private sessions with Managed Services engineers specialised in specific products or operations </li> <li class="p-list__item has-bullet"> Useful when learning to self-manage, training new teams, or planning migrations </li> <li class="p-list__item has-bullet"> Essential before and after major changes in infrastructure, as well as handovers </li> <li class="p-list__item has-bullet"> Available in monthly packages of 10, 20, or 40 hourse </li> </ul> </div> </div> </div> </div> <div class="row"> <div class="col-9 col-start-large-4 col-medium-5 col-start-medium-2"> <hr class="p-rule" /> <div class="row"> <div class="col-3 col-medium-2"> <h3 class="p-heading--5">Dedicated Support Engineer (DSE)</h3> </div> <div class="col-6 col-medium-3"> <ul class="p-list--divided"> <li class="p-list__item has-bullet"> Your own Canonical Managed Services engineer, who will prioritise your cases and needs </li> <li class="p-list__item has-bullet"> Dedicated one-on-one engineering time eight hours a day, five days a week, at your discretion </li> <li class="p-list__item has-bullet"> Recommended in deployments of over 200 nodes </li> <li class="p-list__item has-bullet"> Fixed price per year, no matter the node count </li> </ul> </div> </div> </div> </div> </section> <div class="u-hide" id="contact-form-container" data-form-location="/shared/forms/interactive/managed-services.html" data-form-id="4053" data-lp-id="" data-return-url="https://ubuntu.com/managed/thank-you" data-lp-url="https://pages.ubuntu.com/things-contact-us.html"> </div> </main> </div>  <footer class="is-dark p-strip u-clearfix" style="background-color: #2d2d2d;"> <nav aria-label="Footer navigation" id="main-navigation" class="p-footer__nav p-section"> <div class="row"> <hr class="p-rule--muted u-no-margin--bottom" /> <div class="col-3 col-medium-2"> <h2 class="p-heading--5"> <a class="u-hide--small" href="/openstack"> OpenStack 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