Contact us | Help centre | Transport for Wales

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data-drupal-link-system-path="node/111">Planned improvement works</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/service-status/weekend-travel-marches" data-drupal-link-system-path="node/39791">Weekend travel on the Marches</a> </li> </ul> </li> </ul> </div> </li> <li class="has-children !ml-[10px] !mt-[10px]"> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/help-and-contact" data-drupal-link-system-path="node/50031">Help and contact</a> <div class="site-header__nav-bar-filter !-mt-[10px] !-ml-[10px] site-header__mega-menu"> <ul class="w-full"> <li class="has-children "> <span title="Help and contact ">Help and contact </span> <ul class="child-nav-cols-2"> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/info-for/passengers/travel-safer/faq" data-drupal-link-system-path="node/28341">Covid FAQ</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/help-and-contact/rail" data-drupal-link-system-path="node/35531">Rail help</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/help-and-contact/fflecsi" data-drupal-link-system-path="node/35451">fflecsi help</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/help-and-contact/concessionary" data-drupal-link-system-path="node/35486">Concessionary card help</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/help-and-contact/recruitment" data-drupal-link-system-path="node/35496">Recruitment help</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/help-and-contact/rail/delay-repay" data-drupal-link-system-path="node/821">Delay Repay</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/help-and-contact/other-ways-contact-us" data-drupal-link-system-path="node/35526">Other ways to contact us</a> </li> </ul> </li> </ul> </div> </li> <li class="has-children !ml-[10px] !mt-[10px]"> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/about-us" data-drupal-link-system-path="node/28546">About</a> <div class="site-header__nav-bar-filter !-mt-[10px] !-ml-[10px] site-header__mega-menu"> <ul class="w-full"> <li class="has-children "> <span>About</span> <ul class="child-nav-cols-3"> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/about-us/our-story" data-drupal-link-system-path="node/1606">Our story</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/about-us/our-culture" data-drupal-link-system-path="node/29261">Our culture</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/about-us/transparency" data-drupal-link-system-path="node/29281">Transparency</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/about-us/sustainable-development" data-drupal-link-system-path="node/32041">Sustainability</a> </li> <li> <a 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data-drupal-link-system-path="node/29241">Places</a> <div class="site-header__nav-bar-filter !-mt-[10px] !-ml-[10px] site-header__mega-menu"> <ul class="w-full"> <li class="has-children "> <span>Places</span> <ul class="child-nav-cols-2"> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/places/attractions" data-drupal-link-system-path="node/45836">Attractions</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/places/destinations" data-drupal-link-system-path="node/39676">Destinations</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/places/events" data-drupal-link-system-path="node/38621">Events</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/places/popular-routes" data-drupal-link-system-path="node/17486">Popular routes</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/places/our-network-map" data-drupal-link-system-path="node/171">Our network map</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/places/stations" data-drupal-link-system-path="node/26">Stations</a> </li> </ul> </li> </ul> </div> </li> <li class="has-children !ml-[10px] !mt-[10px]"> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/projects" data-drupal-link-system-path="node/29246">Projects</a> <div class="site-header__nav-bar-filter !-mt-[10px] !-ml-[10px] site-header__mega-menu"> <ul class="w-full"> <li class="has-children "> <span>Projects</span> <ul class="child-nav-cols-1"> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/projects/metro" data-drupal-link-system-path="node/38526">Metro</a> </li> </ul> </li> </ul> </div> </li> </ul> <div class="more-menu ml-4" tabindex="0"> <a class="more-menu__nav-toggle" href="#" tabindex="-1"> <object style="width: 20px; height: 16px;" tabindex="-1" type="image/svg+xml" data="/web/20230930133523im_/https://tfw.wales/themes/custom/one_domain/dist/img/hamburger.svg"> <img src="/web/20230930133523im_/https://tfw.wales/themes/custom/one_domain/dist/img/hamburger.svg" alt=""> </object> <span style="vertical-align: text-bottom;">More</span> </a> <ul class="site-header__nav-bar-filter !-mt-[10px] !-ml-[10px]"> <li class="!ml-[10px] !mt-[10px]"> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/plan-a-journey" data-drupal-link-system-path="node/33251">Plan a journey</a> </li> <li class="has-children !ml-[10px] !mt-[10px]"> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/ways-to-travel" data-drupal-link-system-path="node/28526">Ways to travel</a> <div class="site-header__nav-bar-filter !-mt-[10px] !-ml-[10px] site-header__mega-menu"> <ul class="w-full"> <li class="has-children "> <span>Ways to travel</span> <ul class="child-nav-cols-2"> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/ways-to-travel/rail" title="Rail" data-drupal-link-system-path="node/28871">Rail</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/ways-to-travel/cycling" data-drupal-link-system-path="node/28561">Cycling</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/ways-to-travel/bus" data-drupal-link-system-path="node/28566">Bus</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/ways-to-travel/walking-and-wheeling" title="Walking" data-drupal-link-system-path="node/29531">Walking</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/ways-to-travel/road" title="Travel by Road" data-drupal-link-system-path="node/28551">Road</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/ways-to-travel/water" data-drupal-link-system-path="node/28581">Water</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/ways-to-travel/air" data-drupal-link-system-path="node/28591">Air</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/ways-to-travel/bus/fflecsi" data-drupal-link-system-path="node/28306">fflecsi</a> </li> </ul> </li> </ul> </div> </li> <li class="has-children !ml-[10px] !mt-[10px]"> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/info-for" data-drupal-link-system-path="node/28531">Info for...</a> <div class="site-header__nav-bar-filter !-mt-[10px] !-ml-[10px] site-header__mega-menu"> <ul class="w-full"> <li class="has-children "> <span>Info for...</span> <ul class="child-nav-cols-4"> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/info-for/passengers/travel-safer" data-drupal-link-system-path="node/28281">Travel Safer</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/info-for/passengers" data-drupal-link-system-path="node/28661">Passengers</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/info-for/young-travellers" data-drupal-link-system-path="node/28666">Young travellers</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/info-for/passengers/accessible-travel" data-drupal-link-system-path="node/29526">Accessible travel</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/info-for/over-60s" data-drupal-link-system-path="node/28671">Over 60s</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/info-for/kids-and-schools" data-drupal-link-system-path="node/28676">Kids and schools</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/info-for/communities" data-drupal-link-system-path="node/28681">Communities</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/info-for/job-hunters" data-drupal-link-system-path="node/28686">Job hunters</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/info-for/business" data-drupal-link-system-path="node/28691">Businesses</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/info-for/visitors-and-tourists" data-drupal-link-system-path="node/28696">Visitors and tourists</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/info-for/government-and-councils" data-drupal-link-system-path="node/28701">Government and councils</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/info-for/suppliers-and-partners" data-drupal-link-system-path="node/28711">Suppliers and partners</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/info-for/press-and-media" data-drupal-link-system-path="node/29316">Press and media</a> </li> </ul> </li> </ul> </div> </li> <li class="has-children !ml-[10px] !mt-[10px]"> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/service-status" data-drupal-link-system-path="node/28536">Service status</a> <div class="site-header__nav-bar-filter !-mt-[10px] !-ml-[10px] site-header__mega-menu"> <ul class="w-full"> <li class="has-children "> <span title="Service status">Service status</span> <ul class="child-nav-cols-2"> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/service-status/live-arrivals-and-departures" data-drupal-link-system-path="node/2341">Live arrivals and departures</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/service-status/live-route-status" data-drupal-link-system-path="node/116">Live route status</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/check-your-journey" data-drupal-link-system-path="node/29556">Check your journey</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/service-status/capacity-checker" data-drupal-link-system-path="node/19301">Capacity Checker</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/service-status/timetables" data-drupal-link-system-path="node/16506">Timetables</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/projects/metro/service-changes" data-drupal-link-system-path="node/19291">Metro: changes to train services</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/service-status/planned-improvement-works" data-drupal-link-system-path="node/111">Planned improvement works</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/service-status/weekend-travel-marches" data-drupal-link-system-path="node/39791">Weekend travel on the Marches</a> </li> </ul> </li> </ul> </div> </li> <li class="has-children !ml-[10px] !mt-[10px]"> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/help-and-contact" data-drupal-link-system-path="node/50031">Help and contact</a> <div class="site-header__nav-bar-filter !-mt-[10px] !-ml-[10px] site-header__mega-menu"> <ul class="w-full"> <li class="has-children "> <span title="Help and contact ">Help and contact </span> <ul class="child-nav-cols-2"> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/info-for/passengers/travel-safer/faq" data-drupal-link-system-path="node/28341">Covid FAQ</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/help-and-contact/rail" data-drupal-link-system-path="node/35531">Rail help</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/help-and-contact/fflecsi" data-drupal-link-system-path="node/35451">fflecsi help</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/help-and-contact/concessionary" data-drupal-link-system-path="node/35486">Concessionary card help</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/help-and-contact/recruitment" data-drupal-link-system-path="node/35496">Recruitment help</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/help-and-contact/rail/delay-repay" data-drupal-link-system-path="node/821">Delay Repay</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/help-and-contact/other-ways-contact-us" data-drupal-link-system-path="node/35526">Other ways to contact us</a> </li> </ul> </li> </ul> </div> </li> <li class="has-children !ml-[10px] !mt-[10px]"> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/about-us" data-drupal-link-system-path="node/28546">About</a> <div class="site-header__nav-bar-filter !-mt-[10px] !-ml-[10px] site-header__mega-menu"> <ul class="w-full"> <li class="has-children "> <span>About</span> <ul class="child-nav-cols-3"> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/about-us/our-story" data-drupal-link-system-path="node/1606">Our story</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/about-us/our-culture" data-drupal-link-system-path="node/29261">Our culture</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/about-us/transparency" data-drupal-link-system-path="node/29281">Transparency</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/about-us/sustainable-development" data-drupal-link-system-path="node/32041">Sustainability</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/careers" data-drupal-link-system-path="node/27061">Careers</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/about-us/our-team" data-drupal-link-system-path="node/27086">Our team</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/about-us/advertising-filming-and-partnerships" data-drupal-link-system-path="node/856">Advertising with us</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/about-us/whats-happening" data-drupal-link-system-path="node/27131">What's happening</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/info-for/press-and-media" data-drupal-link-system-path="node/29316">Latest news</a> </li> </ul> </li> </ul> </div> </li> <li class="has-children !ml-[10px] !mt-[10px]"> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/places" data-drupal-link-system-path="node/29241">Places</a> <div class="site-header__nav-bar-filter !-mt-[10px] !-ml-[10px] site-header__mega-menu"> <ul class="w-full"> <li class="has-children "> <span>Places</span> <ul class="child-nav-cols-2"> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/places/attractions" data-drupal-link-system-path="node/45836">Attractions</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/places/destinations" data-drupal-link-system-path="node/39676">Destinations</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/places/events" data-drupal-link-system-path="node/38621">Events</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/places/popular-routes" data-drupal-link-system-path="node/17486">Popular routes</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/places/our-network-map" data-drupal-link-system-path="node/171">Our network map</a> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/places/stations" data-drupal-link-system-path="node/26">Stations</a> </li> </ul> </li> </ul> </div> </li> <li class="has-children !ml-[10px] !mt-[10px]"> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/projects" data-drupal-link-system-path="node/29246">Projects</a> <div class="site-header__nav-bar-filter !-mt-[10px] !-ml-[10px] site-header__mega-menu"> <ul class="w-full"> <li class="has-children "> <span>Projects</span> <ul class="child-nav-cols-1"> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/projects/metro" data-drupal-link-system-path="node/38526">Metro</a> </li> </ul> </li> </ul> </div> </li> </ul> </div> <div class="site-header__anc-links ml-auto flex-shrink-0"> <div id="block-languageswitcher-1"> <div class="languages"> <a href="http://web.archive.org/web/20230930133523/http://trc.cymru/cymorth-a-chysylltu/rheilffordd/cysylltu-a-ni" class="site-header__language-switcher" data-key="cy">Cymraeg</a> </div> </div> <a aria-label="Your Account" href="http://web.archive.org/web/20230930133523/https://tickets.trc.cymru/#/login-redirect"> <img role="presentation" src="/web/20230930133523im_/https://tfw.wales/themes/custom/one_domain/dist/img/account-icon-desktop.svg"> </a> </div> <div class="site-header__mobile-anc-links"> <a class="my-account" aria-label="Your Account" href="http://web.archive.org/web/20230930133523/https://tickets.trc.cymru/#/login-redirect"> <span class="my-account-icon"></span> Your account </a> <div id="block-languageswitcher-2"> <div class="languages"> <a href="http://web.archive.org/web/20230930133523/http://trc.cymru/cymorth-a-chysylltu/rheilffordd/cysylltu-a-ni" class="site-header__language-switcher" data-key="cy">Cymraeg</a> </div> </div> </div> </nav> </div> </div> </div> <div> <div id="block-disruptionbanner"> <script type="text/javascript"> window.keo = window.keo || {}; window.keo.pidd = { 'labels': {"read_more":"Read more"} }; </script> <div id="pidd_js" class="disruption-banner is-pidd" v-bind:data-disruption-id="item.id" v-bind:data-retrieved="item.retrieved" v-bind:class="{ 'is-shown': item.heading != null && !item.isHidden }"> <div class="container"> <div class="disruption disruption--major"> <div> <div class="heading"> <span class="disruption-header" v-text="item.heading"></span> <button type="button" class="bg-transparent border-0 read-more-link"> Read more </button> </div> <div class="read-more" v-html="item.copy"></div> </div> <div class="close" role="button" aria-label="Close"></div> </div> </div> </div> </div> </div>  <div class="site-header__banner" style="background-color: #AE1C0F;"> <div class="mdc-layout-grid"> <div class="mdc-layout-grid__inner"> <div class="mdc-layout-grid__cell--span-9-desktop mdc-layout-grid__cell--span-4-phone mdc-layout-grid__cell--span-5-tablet text-container"> <div class="text-inner"> <div class="site-header__category"> <p>Rail help</p> </div> <h1 class="site-header__title">Contact us</h1> </div> </div> <div class="mdc-layout-grid__cell--span-3-desktop mdc-layout-grid__cell--span-3-tablet site-header__search-form"> <form action="/web/20230930133523/https://tfw.wales/search" method="get"> <label class="sr-only" for="search">Search</label> <input type="search" id="search" name="search" placeholder="Search..."> <button><img src="/web/20230930133523im_/https://tfw.wales/themes/custom/one_domain/dist/img/icon-search.svg" alt="Search"></button> </form> </div> </div> </div> </div> <nav class="breadcrumb" role="navigation" aria-labelledby="system-breadcrumb"> <h2 id="system-breadcrumb" class="visually-hidden">Breadcrumb</h2> <ol> <li> <a aria-label="Home" href="/web/20230930133523/https://tfw.wales/"> <svg width="16" height="16" viewbox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M14.7389 7.88336L7.90068 1.05016C7.85145 1.00082 7.79296 0.961685 7.72858 0.934981C7.6642 0.908277 7.59519 0.894531 7.52549 0.894531C7.45579 0.894531 7.38677 0.908277 7.32239 0.934981C7.25801 0.961685 7.19953 1.00082 7.15029 1.05016L0.312109 7.88336C0.112891 8.08258 0 8.35318 0 8.63541C0 9.22145 0.476465 9.69791 1.0625 9.69791H1.78301V14.5738C1.78301 14.8676 2.02041 15.105 2.31426 15.105H6.46299V11.3863H8.32236V15.105H12.7367C13.0306 15.105 13.268 14.8676 13.268 14.5738V9.69791H13.9885C14.2707 9.69791 14.5413 9.58668 14.7405 9.3858C15.1539 8.97076 15.1539 8.2984 14.7389 7.88336Z" fill="#003DA6"/> </svg> </a> <svg class="breadcrumb__separator" width="8" height="13" viewbox="0 0 8 13" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M6.57749 0.106119C7.07749 0.339119 7.31749 0.883119 7.11449 1.32112L1.93549 12.4241C1.73149 12.8621 1.16049 13.0281 0.659486 12.7941C0.159486 12.5611 -0.0805143 12.0161 0.123486 11.5781L5.30149 0.476119C5.50549 0.0381192 6.07649 -0.127881 6.57749 0.106119Z" fill="#333"/> </svg> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/help-and-contact">Help and contact</a> <svg class="breadcrumb__separator" width="8" height="13" viewbox="0 0 8 13" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M6.57749 0.106119C7.07749 0.339119 7.31749 0.883119 7.11449 1.32112L1.93549 12.4241C1.73149 12.8621 1.16049 13.0281 0.659486 12.7941C0.159486 12.5611 -0.0805143 12.0161 0.123486 11.5781L5.30149 0.476119C5.50549 0.0381192 6.07649 -0.127881 6.57749 0.106119Z" fill="#333"/> </svg> </li> <li> <a href="http://web.archive.org/web/20230930133523/https://tfw.wales/help-and-contact/rail">Rail help</a> <svg class="breadcrumb__separator" width="8" height="13" viewbox="0 0 8 13" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M6.57749 0.106119C7.07749 0.339119 7.31749 0.883119 7.11449 1.32112L1.93549 12.4241C1.73149 12.8621 1.16049 13.0281 0.659486 12.7941C0.159486 12.5611 -0.0805143 12.0161 0.123486 11.5781L5.30149 0.476119C5.50549 0.0381192 6.07649 -0.127881 6.57749 0.106119Z" fill="#333"/> </svg> </li> <li> Contact us </li> </ol> </nav> </header> <div class="layout-container"> <main role="main"> <a id="main-content" tabindex="-1"></a> <div class="mdc-layout-grid"> <div class="mdc-layout-grid__inner"> <div class="mdc-layout-grid__cell--span-12"> <div class="layout-content"> <div> <div data-drupal-messages-fallback class="hidden"></div><div id="block-cookiesui"> <div id="cookiesjsr"></div> </div> <article data-history-node-id="391" role="article" about="https://tfw.wales/help-and-contact/rail/contact-us" typeof="schema:WebPage"> <span property="schema:name" content="Contact us" class="hidden"></span> <div> <div class="layout layout--twocol"> <div class="layout__region layout__region--top"> <div> </div> </div> <div class="layout__region layout__region--first"> <div> <div> <div> <div> <div id="paragraph-18546" class="paragraph paragraph--type--regular-content paragraph--view-mode--default"> <h2>Get in touch with our Rail team</h2> <p>聽</p> <p class="intro-large">What can I do online?</p> <p>You can do these things online. It鈥檚 usually faster and saves you a phone call.</p> </div> </div> <div> <div id="paragraph-18551" class="paragraph paragraph--type--promo-box paragraph--view-mode--default"> <div id="block-promoboxes"> <div class="promo_boxes promo_boxes--column-2"> <a class="promo_boxes__box" href="/web/20230930133523/https://tfw.wales/help-and-contact/rail/delay-repay"> <div class="promo_boxes__box__content"> <div class="promo_boxes__box__image frame-16-6"> <picture> <source media="(max-width: 767px)" srcset="http://web.archive.org/web/20230930133523im_/https://tfw.wales/sites/default/files/styles/promo_mobile/public/2021-08/Frame%20282%20%2812%29.png?itok=LFHT4f5r"> <source media="(min-width: 768px)" srcset="http://web.archive.org/web/20230930133523im_/https://tfw.wales/sites/default/files/styles/promo_desktop/public/2021-08/Frame%20282%20%2812%29.png?itok=4JDPHCGn"> <img src="http://web.archive.org/web/20230930133523im_/https://tfw.wales/sites/default/files/styles/promo_desktop/public/2021-08/Frame%20282%20%2812%29.png?itok=4JDPHCGn" alt="Delay Repay"> </picture> </div> <div class="promo_boxes__box__title" role="heading" aria-level="2" aria-label="Delay Repay"> Delay Repay </div> </div> </a> <a class="promo_boxes__box" href="/web/20230930133523/https://tfw.wales/help-and-contact/rail/refunds"> <div class="promo_boxes__box__content"> <div class="promo_boxes__box__image frame-16-6"> <picture> <source media="(max-width: 767px)" srcset="http://web.archive.org/web/20230930133523im_/https://tfw.wales/sites/default/files/styles/promo_mobile/public/2021-08/Tickets-icon.png?itok=Uc-HKn4c"> <source media="(min-width: 768px)" srcset="http://web.archive.org/web/20230930133523im_/https://tfw.wales/sites/default/files/styles/promo_desktop/public/2021-08/Tickets-icon.png?itok=SPcI8XAu"> <img src="http://web.archive.org/web/20230930133523im_/https://tfw.wales/sites/default/files/styles/promo_desktop/public/2021-08/Tickets-icon.png?itok=SPcI8XAu" alt="Ticket changes and refunds"> </picture> </div> <div class="promo_boxes__box__title" role="heading" aria-level="2" aria-label="Ticket changes and refunds"> Ticket changes and refunds </div> </div> </a> </div> </div> </div> </div> <div> <div id="paragraph-18556" class="paragraph paragraph--type--promo-box paragraph--view-mode--default"> <div id="block-promoboxes--2"> <div class="promo_boxes promo_boxes--column-2"> <a class="promo_boxes__box" href="/web/20230930133523/https://tfw.wales/help-and-contact/rail/complaint"> <div class="promo_boxes__box__content"> <div class="promo_boxes__box__image frame-16-6"> <picture> <source media="(max-width: 767px)" srcset="http://web.archive.org/web/20230930133523im_/https://tfw.wales/sites/default/files/styles/promo_mobile/public/2021-08/Frame%20282%20%285%29.png?itok=bqISioex"> <source media="(min-width: 768px)" srcset="http://web.archive.org/web/20230930133523im_/https://tfw.wales/sites/default/files/styles/promo_desktop/public/2021-08/Frame%20282%20%285%29.png?itok=_ZPth5ar"> <img src="http://web.archive.org/web/20230930133523im_/https://tfw.wales/sites/default/files/styles/promo_desktop/public/2021-08/Frame%20282%20%285%29.png?itok=_ZPth5ar" alt="Complaint and feedback form"> </picture> </div> <div class="promo_boxes__box__title" role="heading" aria-level="2" aria-label="Complaint and feedback form"> Complaint and feedback form </div> </div> </a> <a class="promo_boxes__box" href="/web/20230930133523/https://tfw.wales/help-and-contact/rail/praise"> <div class="promo_boxes__box__content"> <div class="promo_boxes__box__image frame-16-6"> <picture> <source media="(max-width: 767px)" srcset="http://web.archive.org/web/20230930133523im_/https://tfw.wales/sites/default/files/styles/promo_mobile/public/2021-08/Frame%20282%20%284%29.png?itok=-g74MH8B"> <source media="(min-width: 768px)" srcset="http://web.archive.org/web/20230930133523im_/https://tfw.wales/sites/default/files/styles/promo_desktop/public/2021-08/Frame%20282%20%284%29.png?itok=fgYfVNsd"> <img src="http://web.archive.org/web/20230930133523im_/https://tfw.wales/sites/default/files/styles/promo_desktop/public/2021-08/Frame%20282%20%284%29.png?itok=fgYfVNsd" alt="Praise"> </picture> </div> <div class="promo_boxes__box__title" role="heading" aria-level="2" aria-label="Praise"> Praise </div> </div> </a> </div> </div> </div> </div> <div> <div id="paragraph-18561" class="paragraph paragraph--type--regular-content paragraph--view-mode--default"> <p>聽</p> <h2>Get in touch on social media</h2> <p>We can help with anything from finding the best route for you, letting you know how disruption might affect your journey, support with changing your tickets or claiming compensation.聽</p> <p>We typically reply within 10 minutes and we're here to help you seven days a week. See our service times below.</p> <meta name="viewport" content="width=device-width, initial-scale=1"/><style type="text/css"> <![CDATA[/* ><![CDATA[/* ><![CDATA[/* ><!]]]]]]><![CDATA[><![CDATA[>*/ /*--><!]]]]><![CDATA[>*/ /*--><!]]>*/ </style><div class="row"> <div class="column" style="background-color:#fff;"> <table border="0" cellpadding="1" cellspacing="20"><tbody><tr><td><em class="img-left-floated"><img alt="Whatsapp icon" data-entity-type="file" data-entity-uuid="86250114-505a-4f94-b7ad-dfa0ade7c094" height="240" loading="lazy" src="/web/20230930133523im_/https://tfw.wales/sites/default/files/inline-images/iconmonstr-whatsapp-4-240%20%281%29_0.png" width="75px"/></em></td> <td> <h3>Chat on WhatsApp<br/> 07790 952 507</h3> <p>Mon to Fri: 07:00 - 20:00<br/> Saturday: 08:00 - 20:00<br/> Sunday: 11:00 - 20:00</p> </td> </tr></tbody></table></div> <div class="column" style="background-color:#fff;"> <table border="0" cellpadding="1" cellspacing="20"><tbody><tr><td><em class="img-left-floated"><img alt="Twitter icon" data-entity-type="file" data-entity-uuid="c0d220a5-9dfe-4bf8-a149-8d822bcfb7d4" height="240" loading="lazy" src="/web/20230930133523im_/https://tfw.wales/sites/default/files/inline-images/iconmonstr-twitter-4-240_0.png" width="75px"/></em></td> <td> <h3>Twitter<br/> @tfwrail</h3> <p>Mon to Fri: 07:00 - 20:00<br/> Saturday: 08:00 - 20:00<br/> Sunday: 11:00 - 20:00</p> </td> </tr></tbody></table></div> </div> <blockquote> <h3>Need a different team?</h3> <table border="0" cellpadding="1" cellspacing="1" style="width: 100%;"><tbody><tr><td style="text-align: center; vertical-align: middle;" width="50px"><img alt="Concessionary card icon" data-entity-type="file" data-entity-uuid="27a02fb3-6f6a-4d7a-bf89-b6cf733399ff" src="/web/20230930133523im_/https://tfw.wales/sites/default/files/inline-images/Concessionary-card-icon_1.png" width="44" height="44" loading="lazy"/></td> <td><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="e05c9ec2-00b6-490e-828d-cf637a674eea" href="http://web.archive.org/web/20230930133523/https://tfw.wales/help-and-contact/concessionary">Concessionary card travel help</a></td> </tr><tr><td style="text-align: center; vertical-align: middle;" width="50px"><img alt="fflecsi icon" data-entity-type="file" data-entity-uuid="d19766bc-7084-49fa-ae4f-e1ee16964007" src="/web/20230930133523im_/https://tfw.wales/sites/default/files/inline-images/fflecsi-icon_0.png" width="47" height="47" loading="lazy"/></td> <td><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="3b1aa759-68dc-497e-8f98-99bb7f48b110" href="http://web.archive.org/web/20230930133523/https://tfw.wales/help-and-contact/fflecsi">fflecsi help</a></td> </tr></tbody></table></blockquote> <p>聽</p> <h2>Give us a call</h2> <p>You can call us 08:00 - 20:00 Monday to Saturday and聽11:00 - 20:00 Sunday<br/> If you prefer to talk to us in Welsh please call 03333 211 202 and select option 1.<br/> Call to our number are charged at a local rate from a BT phone</p> <table border="0" cellpadding="1" cellspacing="20"><tbody><tr><td><em class="img-left-floated"><img alt="Phone icon" data-entity-type="file" data-entity-uuid="9b77da9a-f9e2-4f81-88ca-2d289d210910" src="/web/20230930133523im_/https://tfw.wales/sites/default/files/inline-images/iconmonstr-phone-8-240%20%282%29.png" width="75px" height="240" loading="lazy"/></em></td> <td> <h3>03333 211 202</h3> </td> </tr></tbody></table> </div> </div> </div> </div> </div> <div> <form class="webform-submission-form webform-submission-add-form webform-submission-keolis-contact-us-form-form webform-submission-keolis-contact-us-form-add-form webform-submission-keolis-contact-us-form-node-391-form webform-submission-keolis-contact-us-form-node-391-add-form js-webform-details-toggle webform-details-toggle keolis_webform_lang_english" data-drupal-selector="webform-submission-keolis-contact-us-form-node-391-add-form" action="/web/20230930133523/https://tfw.wales/help-and-contact/rail/contact-us" method="post" id="webform-submission-keolis-contact-us-form-node-391-add-form" accept-charset="UTF-8"> <script type="text/javascript"> window.keo = window.keo || {}; window.keo.captcha_error_message = 'Please check reCaptcha before submitting.'; </script> <div id="edit-processed-text" class="js-form-item form-item js-form-type-processed-text form-item- js-form-item- form-no-label"> <h2>Contact us form</h2> <p>Use our online and we'll get back to you as soon as possible - we aim to respond within 10 working days, but at very busy periods it may take up to 20 working days.</p> </div> <div class="js-form-item form-item js-form-type-select form-item-what-is-the-nature-of-your-contact js-form-item-what-is-the-nature-of-your-contact"> <div class="mdc-select mdc-select--outlined demo-width-class"> <div class="mdc-select__anchor"> <span class="mdc-notched-outline"> <span class="mdc-notched-outline__leading"></span> <span class="mdc-notched-outline__notch"> <span id="outlined-select-label-what_is_the_nature_of_your_contact" class="mdc-floating-label">I'd like to ...</span> </span> <span class="mdc-notched-outline__trailing"></span> </span> <span class="mdc-select__selected-text-container"> <span id="selected-text-what_is_the_nature_of_your_contact" class="mdc-select__selected-text"></span> </span> <span class="mdc-select__dropdown-icon"> <svg class="mdc-select__dropdown-icon-graphic" viewbox="7 10 10 5" focusable="false"> <polygon class="mdc-select__dropdown-icon-inactive" stroke="none" fill-rule="evenodd" points="7 10 12 15 17 10"> </polygon> <polygon class="mdc-select__dropdown-icon-active" stroke="none" fill-rule="evenodd" points="7 15 12 10 17 15"> </polygon> </svg> </span> </div> <label for="edit-i'd-like-to-..." class="visually-hidden"> I'd like to ...</label> <select data-drupal-selector="edit-what-is-the-nature-of-your-contact" id="edit-what-is-the-nature-of-your-contact" name="what_is_the_nature_of_your_contact" class="form-select required visually-hidden" required="required" aria-required="true"><option value="" selected="selected"></option><option value="Get help with journey planning or timetables">Get help with journey planning or timetables</option><option value="Find out about stations or trains">Find out about stations or trains</option><option value="Apply for ticket refund or change my ticket">Apply for ticket refund or change my ticket</option><option value="Book assisted travel">Book assisted travel</option><option value="Enquire/Book business travel">Enquire/Book business travel</option><option value="Report a crime">Report a crime</option><option value="Report a fault on a train or railway station">Report a fault on a train or railway station</option><option value="Suggest Metro improvement work">Suggest Metro improvement work</option><option value="Enquire about a commercial space">Enquire about a commercial space</option><option value="Make a complaint">Make a complaint</option><option value="Other">Other</option></select><div class="mdc-select__menu mdc-menu mdc-menu-surface mdc-menu-surface--fullwidth"><ul class="mdc-list" role="listbox" aria-label="Food picker listbox"><li class="mdc-list-item mdc-list-item--selected" aria-selected="true" data-value="" role="option"><span class="mdc-list-item__ripple"></span></li><li class="mdc-list-item mdc-list-item--selected" aria-selected="false" data-value="" role="option"><span class="mdc-list-item__ripple"></span><span class="mdc-list-item__text"></span></li><li class="mdc-list-item " aria-selected="false" data-value="Get help with journey planning or timetables" role="option"><span class="mdc-list-item__ripple"></span><span class="mdc-list-item__text"> Get help with journey planning or timetables </span></li><li class="mdc-list-item " aria-selected="false" data-value="Find out about stations or trains" role="option"><span class="mdc-list-item__ripple"></span><span class="mdc-list-item__text"> Find out about stations or trains </span></li><li class="mdc-list-item " aria-selected="false" data-value="Apply for ticket refund or change my ticket" role="option"><span class="mdc-list-item__ripple"></span><span class="mdc-list-item__text"> Apply for ticket refund or change my ticket </span></li><li class="mdc-list-item " aria-selected="false" data-value="Book assisted travel" role="option"><span class="mdc-list-item__ripple"></span><span class="mdc-list-item__text"> Book assisted travel </span></li><li class="mdc-list-item " aria-selected="false" data-value="Enquire/Book business travel" role="option"><span class="mdc-list-item__ripple"></span><span class="mdc-list-item__text"> Enquire/Book business travel </span></li><li class="mdc-list-item " aria-selected="false" data-value="Report a crime" role="option"><span class="mdc-list-item__ripple"></span><span class="mdc-list-item__text"> Report a crime </span></li><li class="mdc-list-item " aria-selected="false" data-value="Report a fault on a train or railway station" role="option"><span class="mdc-list-item__ripple"></span><span class="mdc-list-item__text"> Report a fault on a train or railway station </span></li><li class="mdc-list-item " aria-selected="false" data-value="Suggest Metro improvement work" role="option"><span class="mdc-list-item__ripple"></span><span class="mdc-list-item__text"> Suggest Metro improvement work </span></li><li class="mdc-list-item " aria-selected="false" data-value="Enquire about a commercial space" role="option"><span class="mdc-list-item__ripple"></span><span class="mdc-list-item__text"> Enquire about a commercial space </span></li><li class="mdc-list-item " aria-selected="false" data-value="Make a complaint" role="option"><span class="mdc-list-item__ripple"></span><span class="mdc-list-item__text"> Make a complaint </span></li><li class="mdc-list-item " aria-selected="false" data-value="Other" role="option"><span class="mdc-list-item__ripple"></span><span class="mdc-list-item__text"> Other </span></li></ul></div> </div> </div> <div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-keolis-contact-us-form-node-391-add-form :input[name=\u0022what_is_the_nature_of_your_contact\u0022]":{"value":"Make a complaint"}}}"> <div class="js-form-item form-item js-form-type-processed-text form-item- js-form-item- form-no-label" id="edit-processed-text-01"> <h3>Make a complaint</h3> <p>If you're looking to make a complaint please use our complaint form</p> <p><a href="/web/20230930133523/https://tfw.wales/complaint-submission" style="font-weight:700; border:none; outline:none; background-color: #FF0000; color:#fff; border-radius:18px; font-size:16px; padding:18px 32px 18px;">Complaint form</a></p> </div> </div><div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"invisible":{".webform-submission-keolis-contact-us-form-node-391-add-form :input[name=\u0022what_is_the_nature_of_your_contact\u0022]":{"value":"I\u0027d like to apply for refund"}}}"> <div class="js-form-item form-item js-form-type-processed-text form-item- js-form-item- form-no-label" id="edit-compensation"> </div> </div><div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-keolis-contact-us-form-node-391-add-form :input[name=\u0022what_is_the_nature_of_your_contact\u0022]":{"value":"Apply for ticket refund or change my ticket"}}}"> <div class="js-form-item form-item js-form-type-processed-text form-item- js-form-item- form-no-label" id="edit-refund"> <h3>Ticket changes and refunds</h3> <p>If you''re looking to change your ticket or get a refund please visit our refunds page.</p> <p><a href="/web/20230930133523/https://tfw.wales/ticket-refunds" style="font-weight:700; border:none; outline:none; background-color: #FF0000; color:#fff; border-radius:18px; font-size:16px; padding:18px 32px 18px;">Ticket changes and refunds</a></p> </div> </div><div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-keolis-contact-us-form-node-391-add-form :input[name=\u0022what_is_the_nature_of_your_contact\u0022]":{"value":"Suggest Metro improvement work"}}}"> <div class="js-form-item form-item js-form-type-processed-text form-item- js-form-item- form-no-label" id="edit-cvl-safety"> <h3>Suggest Metro improvement work</h3> <p>If there is an immediate safety threat such as:</p> <ul><li>People, animals or objects on or near the track</li> <li>Damage or fault at a level crossing</li> <li>A vehicle has hit a bridge</li> <li>A broken fence or open gateway allowing access to the track</li> </ul><p>Please call us immediately on <a href="http://web.archive.org/web/20230930133523/tel: 03457 11 41 41">03457 11 41 41</a></p> </div> </div><div class="js-webform-states-hidden js-form-wrapper form-wrapper" data-drupal-selector="edit-container" data-drupal-states="{"visible":[{".webform-submission-keolis-contact-us-form-node-391-add-form :input[name=\u0022what_is_the_nature_of_your_contact\u0022]":{"value":"Report a fault on a train or railway station"}},"or",{".webform-submission-keolis-contact-us-form-node-391-add-form :input[name=\u0022what_is_the_nature_of_your_contact\u0022]":{"value":"Suggest Metro improvement work"}},"or",{".webform-submission-keolis-contact-us-form-node-391-add-form :input[name=\u0022what_is_the_nature_of_your_contact\u0022]":{"value":"Other"}}]}" id="edit-container"> <div class="js-form-item form-item js-form-type-textarea form-item-your-comments js-form-item-your-comments"> <label class="mdc-text-field mdc-text-field--outlined mdc-text-field--textarea mdc-text-field--with-internal-counter"> <span class="mdc-notched-outline"> <span class="mdc-notched-outline__leading"></span> <span class="mdc-notched-outline__notch"> <span class="mdc-floating-label" id="label-your_comments">Your comments</span> </span> <span class="mdc-notched-outline__trailing"></span> </span> <span class="mdc-text-field__resizer"> <textarea data-counter-type="character" data-counter-maximum="4000" class="js-webform-counter webform-counter form-textarea mdc-text-field__input" data-drupal-selector="edit-your-comments" data-drupal-states="{"required":[{".webform-submission-keolis-contact-us-form-node-391-add-form :input[name=\u0022what_is_the_nature_of_your_contact\u0022]":{"value":"Report a fault on a train or railway station"}},"or",{".webform-submission-keolis-contact-us-form-node-391-add-form :input[name=\u0022what_is_the_nature_of_your_contact\u0022]":{"value":"Suggest Metro improvement work"}},"or",{".webform-submission-keolis-contact-us-form-node-391-add-form :input[name=\u0022what_is_the_nature_of_your_contact\u0022]":{"value":"Other"}}]}" id="edit-your-comments" name="your_comments" rows="5" cols="60" maxlength="4000"></textarea> <span class="mdc-text-field-character-counter">0 / 140</span> </span> </label> </div> <div id="edit-your-details" class="js-form-item form-item js-form-type-processed-text form-item- js-form-item- form-no-label"> <p class="intro-large">Your details</p> </div> <fieldset data-drupal-selector="edit-how-would-you-like-a-response-to-this-feedback-" id="edit-how-would-you-like-a-response-to-this-feedback---wrapper" class="radios--wrapper fieldgroup form-composite webform-composite-visible-title js-webform-type-radios webform-type-radios js-form-item form-item js-form-wrapper form-wrapper" data-drupal-states="{"required":[{".webform-submission-keolis-contact-us-form-node-391-add-form :input[name=\u0022what_is_the_nature_of_your_contact\u0022]":{"value":"Report a fault on a train or railway station"}},"or",{".webform-submission-keolis-contact-us-form-node-391-add-form :input[name=\u0022what_is_the_nature_of_your_contact\u0022]":{"value":"Suggest Metro improvement work"}},"or",{".webform-submission-keolis-contact-us-form-node-391-add-form :input[name=\u0022what_is_the_nature_of_your_contact\u0022]":{"value":"Other"}}]}"> <legend id="edit-how-would-you-like-a-response-to-this-feedback---wrapper-legend"> <span class="fieldset-legend">How would you like a response to this feedback?</span> </legend> <div class="fieldset-wrapper"> <div id="edit-how-would-you-like-a-response-to-this-feedback-" class="js-webform-radios webform-options-display-one-column"> <div class="js-form-item form-item js-form-type-radio form-item-how-would-you-like-a-response-to-this-feedback- js-form-item-how-would-you-like-a-response-to-this-feedback-"> <div class="mdc-form-field"> <div class="mdc-radio mdc-radio--touch"> <input data-drupal-selector="edit-how-would-you-like-a-response-to-this-feedback-by-email" type="radio" id="edit-how-would-you-like-a-response-to-this-feedback-by-email" name="how_would_you_like_a_response_to_this_feedback_" value="By email" class="form-radio mdc-radio__native-control"/> <div class="mdc-radio__background"> <div class="mdc-radio__outer-circle"></div> <div class="mdc-radio__inner-circle"></div> </div> <div class="mdc-radio__ripple"></div> </div> <label for="edit-how-would-you-like-a-response-to-this-feedback-by-email" class="option">By email</label> </div> </div> <div class="js-form-item form-item js-form-type-radio form-item-how-would-you-like-a-response-to-this-feedback- js-form-item-how-would-you-like-a-response-to-this-feedback-"> <div class="mdc-form-field"> <div class="mdc-radio mdc-radio--touch"> <input data-drupal-selector="edit-how-would-you-like-a-response-to-this-feedback-by-phone" type="radio" id="edit-how-would-you-like-a-response-to-this-feedback-by-phone" name="how_would_you_like_a_response_to_this_feedback_" value="By phone" class="form-radio mdc-radio__native-control"/> <div class="mdc-radio__background"> <div class="mdc-radio__outer-circle"></div> <div class="mdc-radio__inner-circle"></div> </div> <div class="mdc-radio__ripple"></div> </div> <label for="edit-how-would-you-like-a-response-to-this-feedback-by-phone" class="option">By phone</label> </div> </div> <div class="js-form-item form-item js-form-type-radio form-item-how-would-you-like-a-response-to-this-feedback- js-form-item-how-would-you-like-a-response-to-this-feedback-"> <div class="mdc-form-field"> <div class="mdc-radio mdc-radio--touch"> <input data-drupal-selector="edit-how-would-you-like-a-response-to-this-feedback-by-post" type="radio" id="edit-how-would-you-like-a-response-to-this-feedback-by-post" name="how_would_you_like_a_response_to_this_feedback_" value="By post" class="form-radio mdc-radio__native-control"/> <div class="mdc-radio__background"> <div class="mdc-radio__outer-circle"></div> <div class="mdc-radio__inner-circle"></div> </div> <div class="mdc-radio__ripple"></div> </div> <label for="edit-how-would-you-like-a-response-to-this-feedback-by-post" class="option">By post</label> </div> </div> <div class="js-form-item form-item js-form-type-radio form-item-how-would-you-like-a-response-to-this-feedback- js-form-item-how-would-you-like-a-response-to-this-feedback-"> <div class="mdc-form-field"> <div class="mdc-radio mdc-radio--touch"> <input data-drupal-selector="edit-how-would-you-like-a-response-to-this-feedback-i-dont-require-a-response" type="radio" id="edit-how-would-you-like-a-response-to-this-feedback-i-dont-require-a-response" name="how_would_you_like_a_response_to_this_feedback_" value="I don't require a response" class="form-radio mdc-radio__native-control"/> <div class="mdc-radio__background"> <div class="mdc-radio__outer-circle"></div> <div class="mdc-radio__inner-circle"></div> </div> <div class="mdc-radio__ripple"></div> </div> <label for="edit-how-would-you-like-a-response-to-this-feedback-i-dont-require-a-response" class="option">I don't require a response</label> </div> </div> </div> </div> </fieldset> <div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-keolis-contact-us-form-node-391-add-form :input[name=\u0022how_would_you_like_a_response_to_this_feedback_\u0022]":{"value":{"pattern":"By"}}},"required":{".webform-submission-keolis-contact-us-form-node-391-add-form :input[name=\u0022how_would_you_like_a_response_to_this_feedback_\u0022]":{"value":{"pattern":"By"}}}}"><fieldset data-drupal-selector="edit-name" class="webform-name--wrapper fieldgroup form-composite webform-composite-hidden-title js-webform-type-webform-name webform-type-webform-name js-form-item form-item js-form-wrapper form-wrapper" id="edit-name--wrapper"> <legend> <span class="visually-hidden fieldset-legend">Name</span> </legend> <div class="fieldset-wrapper"> <div class="js-form-item form-item js-form-type-textfield form-item-name-first js-form-item-name-first"> <label class="mdc-text-field mdc-text-field--outlined"> <span class="mdc-notched-outline"> <span class="mdc-notched-outline__leading"></span> <span class="mdc-notched-outline__notch"> <span class="mdc-floating-label" id="label-name[first]">First name</span> </span> <span class="mdc-notched-outline__trailing"></span> </span> <input data-drupal-selector="edit-name-first" type="text" id="edit-name-first" name="name[first]" value="" size="60" maxlength="255" class="form-text mdc-text-field__input" data-drupal-states="{"required":{".webform-submission-keolis-contact-us-form-node-391-add-form :input[name=\u0022how_would_you_like_a_response_to_this_feedback_\u0022]":{"value":{"pattern":"By"}}}}"/> </label> </div> <div class="js-form-item form-item js-form-type-textfield form-item-name-last js-form-item-name-last"> <label class="mdc-text-field mdc-text-field--outlined"> <span class="mdc-notched-outline"> <span class="mdc-notched-outline__leading"></span> <span class="mdc-notched-outline__notch"> <span class="mdc-floating-label" id="label-name[last]">Surname</span> </span> <span class="mdc-notched-outline__trailing"></span> </span> <input data-drupal-selector="edit-name-last" type="text" id="edit-name-last" name="name[last]" value="" size="60" maxlength="255" class="form-text mdc-text-field__input" data-drupal-states="{"required":{".webform-submission-keolis-contact-us-form-node-391-add-form :input[name=\u0022how_would_you_like_a_response_to_this_feedback_\u0022]":{"value":{"pattern":"By"}}}}"/> </label> </div> </div> </fieldset> </div><div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-keolis-contact-us-form-node-391-add-form :input[name=\u0022how_would_you_like_a_response_to_this_feedback_\u0022]":{"value":"By email"}},"required":{".webform-submission-keolis-contact-us-form-node-391-add-form :input[name=\u0022how_would_you_like_a_response_to_this_feedback_\u0022]":{"value":"By email"}}}"><fieldset class="webform-email-confirm--wrapper fieldgroup form-composite webform-composite-hidden-title js-webform-type-webform-email-confirm webform-type-webform-email-confirm js-form-item form-item js-form-wrapper form-wrapper" id="edit-email--wrapper"> <legend> <span class="visually-hidden fieldset-legend">Email</span> </legend> <div class="fieldset-wrapper"> <div class="js-form-item form-item js-form-type-email form-item-email-mail-1 js-form-item-email-mail-1"> <label class="mdc-text-field mdc-text-field--outlined"> <span class="mdc-notched-outline"> <span class="mdc-notched-outline__leading"></span> <span class="mdc-notched-outline__notch"> <span class="mdc-floating-label" id="label-email[mail_1]">Email</span> </span> <span class="mdc-notched-outline__trailing"></span> </span> <input data-drupal-selector="edit-email-mail-1" class="webform-email form-email mdc-text-field__input" type="email" id="edit-email-mail-1" name="email[mail_1]" value="" size="60" maxlength="254"/> </label> </div> <div class="js-form-item form-item js-form-type-email form-item-email-mail-2 js-form-item-email-mail-2"> <label class="mdc-text-field mdc-text-field--outlined"> <span class="mdc-notched-outline"> <span class="mdc-notched-outline__leading"></span> <span class="mdc-notched-outline__notch"> <span class="mdc-floating-label" id="label-email[mail_2]">Confirm email</span> </span> <span class="mdc-notched-outline__trailing"></span> </span> <input data-drupal-selector="edit-email-mail-2" class="webform-email-confirm form-email mdc-text-field__input" type="email" id="edit-email-mail-2" name="email[mail_2]" value="" size="60" maxlength="254"/> </label> </div> </div> </fieldset> </div> <div class="js-webform-states-hidden js-form-item form-item js-form-type-tel form-item-phone-number js-form-item-phone-number"> <label class="mdc-text-field mdc-text-field--outlined"> <span class="mdc-notched-outline"> <span class="mdc-notched-outline__leading"></span> <span class="mdc-notched-outline__notch"> <span class="mdc-floating-label" id="label-phone_number">Phone number</span> </span> <span class="mdc-notched-outline__trailing"></span> </span> <input data-drupal-selector="edit-phone-number" type="tel" id="edit-phone-number" name="phone_number" value="" size="30" maxlength="128" class="form-tel mdc-text-field__input" data-drupal-states="{"visible":{".webform-submission-keolis-contact-us-form-node-391-add-form :input[name=\u0022how_would_you_like_a_response_to_this_feedback_\u0022]":{"value":"By phone"}},"required":{".webform-submission-keolis-contact-us-form-node-391-add-form :input[name=\u0022how_would_you_like_a_response_to_this_feedback_\u0022]":{"value":"By phone"}}}"/> </label> </div> <div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-keolis-contact-us-form-node-391-add-form :input[name=\u0022how_would_you_like_a_response_to_this_feedback_\u0022]":{"value":"By post"}}}"><fieldset data-drupal-selector="edit-address" class="webform-address-loqate--wrapper fieldgroup form-composite webform-composite-hidden-title address-lookup js-webform-type-webform-address-loqate webform-type-webform-address-loqate js-form-item form-item js-form-wrapper form-wrapper" id="edit-address--wrapper"> <legend> <span class="visually-hidden fieldset-legend">Address</span> </legend> <div class="fieldset-wrapper"> <div class="address-lookup__field--initial address-lookup__field js-form-item form-item js-form-type-textfield form-item-address-address js-form-item-address-address" data-key="address"> <label class="mdc-text-field mdc-text-field--outlined"> <span class="mdc-notched-outline"> <span class="mdc-notched-outline__leading"></span> <span class="mdc-notched-outline__notch"> <span class="mdc-floating-label" id="label-address[address]">Address</span> </span> <span class="mdc-notched-outline__trailing"></span> </span> <input data-drupal-selector="edit-address-address" type="text" id="edit-address-address" name="address[address]" value="" size="60" maxlength="255" class="form-text mdc-text-field__input" data-drupal-states="{"required":{".webform-submission-keolis-contact-us-form-node-391-add-form :input[name=\u0022how_would_you_like_a_response_to_this_feedback_\u0022]":{"value":"By post"}}}"/> </label> </div> <div class="address-lookup__field--initial address-lookup__field js-form-item form-item js-form-type-textfield form-item-address-address-2 js-form-item-address-address-2" data-key="address"> <label class="mdc-text-field mdc-text-field--outlined"> <span class="mdc-notched-outline"> <span class="mdc-notched-outline__leading"></span> <span class="mdc-notched-outline__notch"> <span class="mdc-floating-label" id="label-address[address_2]">Address 2</span> </span> <span class="mdc-notched-outline__trailing"></span> </span> <input data-drupal-selector="edit-address-address-2" type="text" id="edit-address-address-2" name="address[address_2]" value="" size="60" maxlength="255" class="form-text mdc-text-field__input"/> </label> </div> <div class="address-lookup__field--initial address-lookup__field js-form-item form-item js-form-type-textfield form-item-address-city js-form-item-address-city" data-key="address"> <label class="mdc-text-field mdc-text-field--outlined"> <span class="mdc-notched-outline"> <span class="mdc-notched-outline__leading"></span> <span class="mdc-notched-outline__notch"> <span class="mdc-floating-label" id="label-address[city]">City/Town</span> </span> <span class="mdc-notched-outline__trailing"></span> </span> <input data-drupal-selector="edit-address-city" type="text" id="edit-address-city" name="address[city]" value="" size="60" maxlength="255" class="form-text mdc-text-field__input" data-drupal-states="{"required":{".webform-submission-keolis-contact-us-form-node-391-add-form :input[name=\u0022how_would_you_like_a_response_to_this_feedback_\u0022]":{"value":"By post"}}}"/> </label> </div> <div class="address-lookup__field js-form-item form-item js-form-type-textfield form-item-address-postal-code js-form-item-address-postal-code" data-key="address"> <label class="mdc-text-field mdc-text-field--outlined"> <span class="mdc-notched-outline"> <span class="mdc-notched-outline__leading"></span> <span class="mdc-notched-outline__notch"> <span class="mdc-floating-label" id="label-address[postal_code]">Postcode (address lookup)</span> </span> <span class="mdc-notched-outline__trailing"></span> </span> <input data-drupal-selector="edit-address-postal-code" type="text" id="edit-address-postal-code" name="address[postal_code]" value="" size="60" maxlength="255" class="form-text mdc-text-field__input" data-drupal-states="{"required":{".webform-submission-keolis-contact-us-form-node-391-add-form :input[name=\u0022how_would_you_like_a_response_to_this_feedback_\u0022]":{"value":"By post"}}}"/> </label> </div> </div> </fieldset> </div> <div class="wrapper--long-description webform-element--title-inline js-form-item form-item js-form-type-checkbox form-item-agree js-form-item-agree"> <div class="mdc-touch-target-wrapper onedomain-checkbox"> <div class="mdc-checkbox mdc-checkbox--touch"> <input data-drupal-selector="edit-agree" aria-describedby="edit-agree--description" type="checkbox" id="edit-agree" name="agree" value="1" class="form-checkbox mdc-checkbox__native-control"/> <div class="mdc-checkbox__background"> <svg class="mdc-checkbox__checkmark" viewbox="0 0 24 24"> <path class="mdc-checkbox__checkmark-path" fill="none" d="M1.73,12.91 8.1,19.28 22.79,4.59"/> </svg> <div class="mdc-checkbox__mixedmark"></div> </div> <div class="mdc-checkbox__ripple"></div> </div> <label for="edit-agree" class="option">We may need to share details of your form with other parts of the Transport for Wales Group or other train operators if your claim or comments relate to another company. Please tick this box if you are happy for us to share these details. <br/><br/>It will not affect your right to make a claim and give comments but may make it more difficult for us to resolve your case quickly. Please note - we will not share your information for marketing purposes. Completion of this form confirms that the information provided is correct to the best of your knowledge. Transport for Wales reserves the right to share your personal details with other Train Operators and relevant third parties to prevent fraud and we may prosecute any individual making fraudulent claims.</label> <div class="description"> <div id="edit-agree--description" class="webform-element-description"><br/>   </div> </div> </div> </div> <div style="text-align: right" data-drupal-selector="edit-captcha-message" class="webform-message js-webform-message js-form-wrapper form-wrapper" id="edit-captcha-message"><div data-drupal-messages> <div role="contentinfo" aria-label="Information message"> <h2 class="visually-hidden">Information message</h2> We use this test to help prevent spam from being submitted to our site </div> </div> </div> <div data-drupal-selector="edit-captcha" class="captcha captcha-type-challenge--recaptcha"> <div class="captcha__element"> <input data-drupal-selector="edit-captcha-sid" type="hidden" name="captcha_sid" value="5381661"/> <input data-drupal-selector="edit-captcha-token" type="hidden" name="captcha_token" value="EaAtu36EVREt3JhitZ-v-Fr2Lc-zcrraqvzbzVlwRnA"/> <input data-drupal-selector="edit-captcha-response" type="hidden" name="captcha_response" value="Google no captcha"/> <div class="g-recaptcha" data-sitekey="6LcJA0AcAAAAAPlUbUppG7l4jQdZJRmi7czT9YM_" data-theme="light" data-type="image"></div> <input data-drupal-selector="edit-captcha-cacheable" type="hidden" name="captcha_cacheable" value="1"/> </div> <div class="captcha__description description">This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.</div> </div> <div class="js-webform-states-hidden form-actions webform-actions js-form-wrapper form-wrapper" data-drupal-selector="edit-actions" data-drupal-states="{"invisible":{".webform-submission-keolis-contact-us-form-node-391-add-form :input[name=\u0022what_is_the_nature_of_your_contact\u0022]":{"value":"I\u0027d like to make a complaint"}}}" id="edit-actions"> <input class="webform-button--submit button button--primary js-form-submit form-submit" data-drupal-selector="edit-actions-submit" type="submit" id="edit-actions-submit" name="op" value="Submit"/> </div> </div> <div class="js-form-item form-item js-form-type-checkbox form-item-empty-checkbox js-form-item-empty-checkbox"> <div class="mdc-touch-target-wrapper onedomain-checkbox"> <div class="mdc-checkbox mdc-checkbox--touch"> <input data-drupal-selector="edit-empty-checkbox" type="checkbox" id="edit-empty-checkbox" name="empty_checkbox" value="1" class="form-checkbox mdc-checkbox__native-control"/> <div class="mdc-checkbox__background"> <svg class="mdc-checkbox__checkmark" viewbox="0 0 24 24"> <path class="mdc-checkbox__checkmark-path" fill="none" d="M1.73,12.91 8.1,19.28 22.79,4.59"/> </svg> <div class="mdc-checkbox__mixedmark"></div> </div> <div class="mdc-checkbox__ripple"></div> </div> <label for="edit-empty-checkbox" class="option">hidden checkbox (for spam prevention)</label> </div> </div> <input data-drupal-selector="edit-form-open-time" type="hidden" name="form_open_time" value="MTY5NjA4MDkyNQ=="/> <div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-keolis-contact-us-form-node-391-add-form :input[name=\u0022what_is_the_nature_of_your_contact\u0022]":{"value":"Get help with journey planning or timetables"}}}"> <div class="js-form-item form-item js-form-type-processed-text form-item- js-form-item- form-no-label" id="edit-journey-planning"> <p><h3>Get help with journey planning or timetables</h3><br/> <p>The best way to get a quick answer to journey planning questions is get in touch with us on:</p><br/> <ul><br/> <li>Whatsapp chat <a href="tel: 07790 952 507">07790 952 507</a></li><br/> <li>Twiter <a href="<<a href="http://web.archive.org/web/20230930133523/https://twitter.com/tfwrail">@tfwrail</a></li>&gt">https://twitter.com/tfwrail">@tfwrail</a></li>&gt</a>;<br/> <li>or to phone our customer support team on <a href="tel: 03333 211 202">03333 211 202</a></li><br/> </ul><br/> <p>You can see our opening times above<br />&nbsp;</p></p> </div> </div> <input data-drupal-selector="edit-honeypot-time" type="hidden" name="honeypot_time" value="gxIQs-I5H2g4hBYFQIXIFxGQfxZ9QX8a7MDmRwTPJks"/> <input autocomplete="off" data-drupal-selector="form-rd6qhyz-idcy6tvagyboqs6a5wd3x-q50etendzp2le" type="hidden" name="form_build_id" value="form-Rd6QHYZ-IDcy6tvagYbOQS6A5Wd3x_q50eTeNdZp2LE"/> <input data-drupal-selector="edit-webform-submission-keolis-contact-us-form-node-391-add-form" type="hidden" name="form_id" value="webform_submission_keolis_contact_us_form_node_391_add_form"/> <div class="url-textfield js-form-wrapper form-wrapper" style="display: none !important;"> <div class="js-form-item form-item js-form-type-textfield form-item-url js-form-item-url"> <label class="mdc-text-field mdc-text-field--outlined"> <span class="mdc-notched-outline"> <span class="mdc-notched-outline__leading"></span> <span class="mdc-notched-outline__notch"> <span class="mdc-floating-label" id="label-url">Leave this field blank</span> </span> <span class="mdc-notched-outline__trailing"></span> </span> <input autocomplete="off" data-drupal-selector="edit-url" type="text" id="edit-url" name="url" value="" size="20" maxlength="128" class="form-text mdc-text-field__input"/> </label> </div> </div> </form> </div> <div> <div class="page-block page-block--main-content"> <h2>聽</h2> <p>聽</p> </div> </div> </div> <div class="layout__region layout__region--second"> <div> </div> <div> </div> <div> <form class="webform-submission-form webform-submission-add-form webform-submission-do-more-online-form webform-submission-do-more-online-add-form webform-submission-do-more-online-node-391-form webform-submission-do-more-online-node-391-add-form js-webform-details-toggle webform-details-toggle keolis_webform_lang_english" data-drupal-selector="webform-submission-do-more-online-node-391-add-form" action="/web/20230930133523/https://tfw.wales/help-and-contact/rail/contact-us" method="post" id="webform-submission-do-more-online-node-391-add-form" accept-charset="UTF-8"> <script type="text/javascript"> window.keo = window.keo || {}; window.keo.captcha_error_message = 'Please check reCaptcha before submitting.'; </script> <div id="edit-processed-text--2" class="js-form-item form-item js-form-type-processed-text form-item- js-form-item- form-no-label"> <p class="intro">聽</p> <p class="intro">聽</p> <p class="intro">聽</p> <p class="intro">Do it online</p> <table border="0" cellpadding="1" cellspacing="1" style="width: 100%;"><tbody><tr><td style="text-align: center; vertical-align: middle;" width="50px"><img alt="Accessibility icon" data-entity-type="file" data-entity-uuid="5a80d5d9-cf0b-497b-bbbb-d37f327bd945" 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