New realities of customer experience: The impact of COVID-19 - Store

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data-lazy-src="https://store.aci.aero/wp-content/uploads/2023/12/Ico_Web_Recorded_White.svg"><noscript><img class="tag__img" src='https://store.aci.aero/wp-content/uploads/2023/12/Ico_Web_Recorded_White.svg' alt=''></noscript> <img class="tag__img--blue" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%200%200'%3E%3C/svg%3E" alt='' data-lazy-src="https://store.aci.aero/wp-content/uploads/2023/12/Ico_Web_Recorded.svg"><noscript><img class="tag__img--blue" src='https://store.aci.aero/wp-content/uploads/2023/12/Ico_Web_Recorded.svg' alt=''></noscript> <span class="tag__text">Recorded</span> </a> <a href='https://store.aci.aero/product-tag/customer-experience/' class="tag "> <img class="tag__img" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%200%200'%3E%3C/svg%3E" alt='' data-lazy-src="https://store.aci.aero/wp-content/uploads/2023/11/ico_CustomerExp_White.svg"><noscript><img class="tag__img" src='https://store.aci.aero/wp-content/uploads/2023/11/ico_CustomerExp_White.svg' alt=''></noscript> <img class="tag__img--blue" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%200%200'%3E%3C/svg%3E" alt='' data-lazy-src="https://store.aci.aero/wp-content/uploads/2023/11/ico_CustomerExp.svg"><noscript><img class="tag__img--blue" src='https://store.aci.aero/wp-content/uploads/2023/11/ico_CustomerExp.svg' alt=''></noscript> <span class="tag__text">Customer Experience</span> </a> </div> <div class="title"> <h1>New realities of customer experience: The impact of COVID-19</h1> </div> <div class="description wysiwyg"> <p class="big_text"> In this webinar, we cover how airports are maintaining customer experience during - and what plans they have for - after the COVID-19 crisis. </p> </div> <div class="attributes"> <div class="attribute"> <span class="attribute__title"> Date </span> <span class="attribute__description"> 14 May 2020 </span> </div> <div class="attribute"> <span class="attribute__title"> duration </span> <span class="attribute__description"> <span class="customVariation attribute__type active">1 hour</span> </span> </div> <div class="attribute"> <span class="attribute__title"> format </span> <span class="attribute__description"> <span class="customVariation attribute__type active">Recorded</span> </span> </div> <div class="attribute"> <span class="attribute__title"> language </span> <span class="attribute__description"> <span class="customVariation attribute__type active">English</span> </span> </div> <div class="attribute"> <span class="attribute__title"> link </span> <span class="attribute__description"> <span class="customVariation attribute__type active">Youtube</span> </span> </div> </div> </div> <div class="bottom"> <span class="price_variations"> <span class="free"> Free </span> </span> <div class="add_to_cart hide_qty">  <form class="cart" action="https://store.aci.aero/product/webinar-new-realities-of-customer-experience-the-impact-of-covid-19/" method="post" enctype='multipart/form-data'> <div class="quantity"> <span>Quantity</span> <label class="screen-reader-text" for="quantity_674334b44819c">New realities of customer experience: The impact of COVID-19 quantity</label> <input type="number" id="quantity_674334b44819c" class="input-text qty text" name="quantity" value="1" aria-label="Product quantity" min="1" max="" step="1" placeholder="" inputmode="numeric" autocomplete="off" /> <p><span class="woocommerce-Price-amount amount"><bdi><span class="woocommerce-Price-currencySymbol">US$</span>0.00</bdi></span></p></div> <button type="submit" name="add-to-cart" value="1487" class="single_add_to_cart_button button alt">Add to cart to download</button> <input type="hidden" name="gtm4wp_product_data" value="{"internal_id":1487,"item_id":1487,"item_name":"New realities of customer experience: The impact of COVID-19","sku":"WEB-CUS-1487","price":0,"stocklevel":null,"stockstatus":"instock","google_business_vertical":"custom","item_category":"Recorded","id":1487}" /> </form> </div> <div class="product_specs"> <div class="product_specs__icebergs icebergs no_toggle"> <div class="iceberg description opened"> <div class="iceberg__head"> <h3 class="title">Description</h3> <div class="plus_minus"> <span class="minus"> <img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%200%200'%3E%3C/svg%3E" alt="" data-lazy-src="https://store.aci.aero/wp-content/themes/Hamak-starter-theme/img/icons/minus.svg"><noscript><img src="https://store.aci.aero/wp-content/themes/Hamak-starter-theme/img/icons/minus.svg" alt=""></noscript> </span> <span class="plus"> <img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%200%200'%3E%3C/svg%3E" alt="" data-lazy-src="https://store.aci.aero/wp-content/themes/Hamak-starter-theme/img/icons/plus.svg"><noscript><img src="https://store.aci.aero/wp-content/themes/Hamak-starter-theme/img/icons/plus.svg" alt=""></noscript> </span> </div> </div> <div class="iceberg__body" display="block"> <div class="wysiwyg"> <span class="complete_description"> <p>Customer experience has taken on a whole new dimension as a result of the challenges created by Covid-19. This has forced airport customer experience and customer service teams to innovate and rethink what the airport experience needs to be.</p> <p>In this webinar, we cover how airports are maintaining customer experience during - and what plans they have for - after the COVID-19 crisis.</p> <p>About our speakers:</p> <ul> <li><strong>Alvaro Fernandez de Mesa Ojeda</strong>, Architect ARB (UK) / LEED AP BD+C / Airport Terminal Planning & Design of Stantec. He is a terminal planner and designer and has been a key member for many terminal projects including the Santiago International Airport expansion.</li> <li><strong>Steve Mayers</strong>, Airport Director - Customer Experience, ADA and Title VI Coordinator at City of Atlanta, Hartsfield Jackson Airport. With more than 25 years of management and hospitality experience including Sandals Resorts, Wells Fargo, Radisson and Best Western Hotels & Reso</li> <li><strong>Dimitri Coll</strong>, Director of ACI ASQ Programme. With more than 20 years of experience in marketing across a variety of industries including Hydro-Quebec, National Bank Insurance and Videotron. He is an expert in product management, customer experience and marketing research.</li> </ul> <p>The webinar is hosted by <strong>Kevin Caron</strong>, ACI World鈥檚 Director Capacity Building Programmes.</p> </span> <div class="btn-box"> <span class="btn btn--primary white blue_borders"> <span class="more"> See more </span> <span class="less"> See less </span> </span> </div> </div> <div class="info flex"> <img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%200%200'%3E%3C/svg%3E" alt="" data-lazy-src="https://store.aci.aero/wp-content/themes/Hamak-starter-theme/img/icons/circle_info.svg"><noscript><img src="https://store.aci.aero/wp-content/themes/Hamak-starter-theme/img/icons/circle_info.svg" alt=""></noscript> <span class="wysiwyg"> <p>Once registered, the link to the webinar will be sent to you by e-mail. The link will also be available in your customer area.</p> </span> </div> </div> </div> <div class="iceberg"> <div class="iceberg__head"> <h3 class="title">Speakers</h3> <div class="plus_minus"> <span class="minus"> <img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%200%200'%3E%3C/svg%3E" alt="" data-lazy-src="https://store.aci.aero/wp-content/themes/Hamak-starter-theme/img/icons/minus.svg"><noscript><img src="https://store.aci.aero/wp-content/themes/Hamak-starter-theme/img/icons/minus.svg" alt=""></noscript> </span> <span class="plus"> <img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%200%200'%3E%3C/svg%3E" alt="" data-lazy-src="https://store.aci.aero/wp-content/themes/Hamak-starter-theme/img/icons/plus.svg"><noscript><img src="https://store.aci.aero/wp-content/themes/Hamak-starter-theme/img/icons/plus.svg" alt=""></noscript> </span> </div> </div> <div class="iceberg__body"> <div class="speakers"> <div class="speaker"> <div class="speaker__author"> <span class="name">Alvaro Fernandez de Mesa Ojeda</span> <span class="occupation">Architect ARB (UK) / LEED AP BD+C</span> <span class="company">Airport Terminal Planning & Design of Stantec</span> </div> </div> <div class="speaker"> <div class="speaker__author"> <span class="name">Steve Mayers</span> <span class="occupation">Airport Director - Customer Experience, ADA and Title VI Coordinator</span> <span class="company">Hartsfield Jackson Airport</span> </div> </div> <div class="speaker"> <div class="speaker__author"> <span class="name">Dimitri Coll</span> <span class="occupation">Director</span> <span class="company">ACI ASQ Programme</span> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> <div class="popup preview_form" data-popup="preview_form"> <div class="popup__curtain popup__close"></div> <div class="preview_form__wrapper popup__box"> <div class="popup__close"> <img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%200%200'%3E%3C/svg%3E" alt="" data-lazy-src="https://store.aci.aero/wp-content/themes/Hamak-starter-theme/img/icons/close_popup.svg"><noscript><img src="https://store.aci.aero/wp-content/themes/Hamak-starter-theme/img/icons/close_popup.svg" alt=""></noscript> </div> <div class="popup__wrapper"> <div class="wrapper"> <span class="h1"> </span> <div class="product_specs__form blue_form flex_form form btn btn--primary gradient "> <span class="note"> By submitting this form, you consent and understand that ACI World will share your contact information with our sponsor, InterVISTAS / NACO, who may contact you to offer additional services. You also consent to receive communications from ACI World about educational content, events, and news. You may withdraw your consent at any time. For more details, please refer to our <a href="/privacy-policy" target="_blank">privacy policy</a>. </span> <div class="download_btn alCenter"> <span class="text"> Thank you for your interest! <br> The demo is available via the button below and has been sent to your email address. </span> <a class="btn btn--primary gradient" href="" download> <span> Download preview </span> </a> </div> </div> </div> </div> </div> </div> <div class="popup how_to_become_member" data-popup="how_to_become_member"> <div class="popup__curtain popup__close"></div> <div class="how_to_become_member__wrapper popup__box"> <div class="popup__close"> <img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%200%200'%3E%3C/svg%3E" alt="" data-lazy-src="https://store.aci.aero/wp-content/themes/Hamak-starter-theme/img/icons/close_popup.svg"><noscript><img src="https://store.aci.aero/wp-content/themes/Hamak-starter-theme/img/icons/close_popup.svg" alt=""></noscript> </div> <div class="popup__wrapper"> <div class="wrapper"> <span class="h1"> How to become member </span> <div class="item"> <span class="item__title">Airport Members</span> <div class="item__text"> <p>ACI membership is open to airports and aviation-related businesses around the world. As part of an active association, our members benefit from the latest news, data-driven trends and forecasts, resources, training opportunities, and insights from industry experts.</p> </div> <div class="btn-box"> <a href="https://aci.aero/membership/become-an-aci-member/" title="More info" class="btn btn--secondary blue"> More info </a> </div> </div> <div class="item"> <span class="item__title">World Business Partners</span> <div class="item__text"> <p>The ACI World Business Partners (WBP) program is open to businesses working with airports or airport-related industries. This unique program offers members the opportunity to connect with a global network of airports, access valuable tools and resources, and discover new business opportunities.</p> </div> <div class="btn-box"> <a href="https://aci.aero/membership/become-an-aci-member/" title="More info" class="btn btn--secondary blue"> More info </a> </div> </div> <div class="item"> <span class="item__title">Least Developed Countries</span> <div class="item__text"> <p>In the least developed countries, financial resources for training can be limited, so the ACI Fund seeks to open the door to career development for individuals while, at the same time, building capacity and safeguarding and enhancing professional standards in this community of airports.</p> </div> <div class="btn-box"> <a href="https://aci.aero/membership/become-an-aci-member/" title="More info" class="btn btn--secondary blue"> More info </a> </div> </div> </div> </div> </div> </div> <section class="section related_products bg_white"> <div class="wrap"> <div class="padd padd--100"> <div class="header"> <h2 class="h1 bold"> Other Recorded </h2> </div> <div class="general_carrousel swiper"> <div class="swiper-wrapper"> <div class="swiper-slide"> <div class="product"> <div class="invisible"> object(WP_Term)#16166 (10) { ["term_id"]=> int(17) ["name"]=> string(8) "Webinars" ["slug"]=> string(8) "webinars" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(17) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(65) ["filter"]=> string(3) "raw" } </div> <a class="click_div" href="https://store.aci.aero/product/managing-aircraft-emissions-innovative-solutions-for-airports/"></a> <div class="product__img"> <picture class="img-tag " loading="lazy" > <source media="(max-width:500px)" data-lazy-srcset="https://store.aci.aero/wp-content/uploads/2024/10/Managing-Aircraft-Emissions-Innovative-Solutions-for-Airports-e1730913924555-500x500.png"> <source media="(max-width:1024px)" 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src='https://store.aci.aero/wp-content/uploads/2023/09/ico_Environment_White.svg' alt=''></noscript> <img class="tag__img--blue" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%200%200'%3E%3C/svg%3E" alt='' data-lazy-src="https://store.aci.aero/wp-content/uploads/2023/09/ico_Environment.svg"><noscript><img class="tag__img--blue" src='https://store.aci.aero/wp-content/uploads/2023/09/ico_Environment.svg' alt=''></noscript> <span class="tag__text">Environment</span> </a> </div> <div class="product__content"> <div class="labels flex"> </div> <span class="product__title">Managing Aircraft Emissions: Innovative Solutions for Airports</span> <span class="product__price"> Free </span> </div> </div> </div> <div class="swiper-slide"> <div class="product"> <div class="invisible"> object(WP_Term)#16391 (10) { ["term_id"]=> int(17) ["name"]=> string(8) "Webinars" ["slug"]=> string(8) "webinars" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(17) 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