Freshworks Academy | Training, Community, Success

<!DOCTYPE html> <html lang="en"> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("https://www.freshworks.com/academy/","20211109121536","https://web.archive.org/","web","/_static/", "1636460136"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <script> (function() { var hostName = window.location.host; if(!((hostName.indexOf('content-') >= 0) || (hostName.indexOf('pre-production') >= 0) || (hostName.indexOf('localhost') >= 0))) { document.write('<script src="https:\/\/web.archive.org\/web\/20211109121536\/https:\/\/cdn-ukwest.onetrust.com\/scripttemplates\/otSDKStub.js" data-document-language="true" type="text\/javascript" charset="UTF-8" data-domain-script="2a76c653-4097-454f-9172-b4ab95061efd"><\/script>'); } })(); </script> <script type="text/javascript"> function OptanonWrapper() { OneTrust.InsertScript('/static-assets/js/websiteAnalytics.js', 'head', null, null, 'C0001'); OneTrust.InsertScript('/static-assets/js/sanitizeCookies.js', 'head', null, null, 'C0001'); if (window.sanitize) window.sanitize(); } </script> <script type="text/plain" class="optanon-category-C0004" src="//web.archive.org/web/20211109121536js_/https://cdn.freshmarketer.com/61608/70421.js" defer></script> <meta charset="utf-8"> <meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no"> <title>Freshworks Academy | Training, Community, Success</title> <meta name="description" content="Join Freshworks Academy to get trained in Freshdesk, Freshservice, Freshsales, and other products. Meet like-minded people in the community and learn skills you need to excel."> <meta name="keywords" content="Freshworks Academy"> <link rel="icon" size="16x16" type="image/png" href="/web/20211109121536im_/https://www.freshworks.com/static-assets/images/favicon/fworks.png"/> <link rel="icon" size="96x96" type="image/png" href="/web/20211109121536im_/https://www.freshworks.com/static-assets/images/favicon/fworks.png"/> <link rel="icon" size="32x32" type="image/png" href="/web/20211109121536im_/https://www.freshworks.com/static-assets/images/favicon/fworks.png"/> <link rel="icon" size="192x192" type="image/png" href="/web/20211109121536im_/https://www.freshworks.com/static-assets/images/favicon/fworks.png"/> <link rel="apple-touch-icon" size="16x16" type="image/png" href="/web/20211109121536im_/https://www.freshworks.com/static-assets/images/favicon/fworks.png"/> <link rel="apple-touch-icon" size="96x96" type="image/png" href="/web/20211109121536im_/https://www.freshworks.com/static-assets/images/favicon/fworks.png"/> <link rel="apple-touch-icon" size="32x32" type="image/png" href="/web/20211109121536im_/https://www.freshworks.com/static-assets/images/favicon/fworks.png"/> <link rel="apple-touch-icon" size="192x192" type="image/png" href="/web/20211109121536im_/https://www.freshworks.com/static-assets/images/favicon/fworks.png"/> <meta content="IE=edge" http-equiv="X-UA-Compatible"> <meta content="on" http-equiv="cleartype"/> <meta property="og:url" content="www.freshworks.com/academy"> <meta property="og:type" content="website"/> <meta property="og:title" content="Freshworks Academy | Training, Community, Success"> <meta property="og:description" content="Join Freshworks Academy to get trained in Freshdesk, Freshservice, Freshsales, and other products. Meet like-minded people in the community and learn skills you need to excel."> <link rel="canonical" href="https://web.archive.org/web/20211109121536/https://www.freshworks.com/academy/"> <meta property="og:image" content="https://web.archive.org/web/20211109121536im_/https://website-assets-fw.freshworks.com/attachments/cjqbtw5vk027ab0fz2padvlzd-academy-home-banner.full.png"/> <meta name="og:image" content="https://web.archive.org/web/20211109121536im_/https://website-assets-fw.freshworks.com/attachments/cjqbtw5vk027ab0fz2padvlzd-academy-home-banner.full.png"/> <meta name="twitter:title" content="Freshworks Academy | Training, Community, Success"/> <meta name="twitter:description" content="Join Freshworks Academy to get trained in Freshdesk, Freshservice, Freshsales, and other products. Meet like-minded people in the community and learn skills you need to excel."/> <meta property="twitter:image" content="https://website-assets-fw.freshworks.com/attachments/cjqbtw5vk027ab0fz2padvlzd-academy-home-banner.full.png"/> <meta content="true" name="HandheldFriendly"/> <meta content="320" name="MobileOptimized"/> <meta content="yes" name="apple-mobile-web-app-capable"/> <meta content="black-translucent" name="apple-mobile-web-app-status-bar-style"/> <meta content="telephone=no" name="format-detection"/> <meta content="address=no" name="format-detection"/> <script> try { // url sanitize -- update current search after removing vulnerable params in the url var currentSearch = (function sanitizeQueryParams (queryString) { if (!queryString) return ''; var decoded; try { // handle malformed URL with lone '%' char decoded = decodeURIComponent(queryString); } catch (e) { decoded = queryString.replace(/%/g, '') } if (decoded.indexOf('%') > -1) { return sanitizeQueryParams(decoded); } var queryParams = decoded.slice(1).split('&').map(function (param) { var pair = param.replace(/[<>()]/g, '').split('='); // handle broken query param before encoding if(pair.length < 2) return pair; return pair[0] + '=' + encodeURIComponent(pair[1]); }).join('&'); return queryParams; })(window.location.search); if (currentSearch) { var queryParams = currentSearch.split('&'); var blackListedQueryParams = /(first_name|first-name|last-name|last_name|email|company|domain-|phone).*/gi var cleanQueryParams = '?' queryParams.forEach(function(query) { // Handling emails if (query.indexOf('@') !== -1 ) { return; }; // Handle cases that match regex var queryLeft = query.trim().split('=')[0] if (blackListedQueryParams.test(queryLeft)) return; cleanQueryParams += `${query}&` }); // Remove any trailing & cleanQueryParams = cleanQueryParams.replace(/&$/, ''); // Change the params if there is a mismatch if (window.location.search !== cleanQueryParams) { window.history.replaceState(null, null, cleanQueryParams); } } } catch (e) { console.log(e); } </script> <script type="text/javascript" defer> window.socTrack = { siteid: "www.freshworks.com", isFormTrackingEnabled: false, isApiModeEnabled: true }; (function(i, s, o, g) { var a = s.createElement(o); a.src = g; var m = s.getElementsByTagName('head')[0]; m.appendChild(a); })(window, document, 'script', (/^http:/.test(document.location) ? 'http' : 'https') + '://cdn-public.sociabble.com/blob/js/leadgen/track.min.js?v=1.7') </script> <link rel="stylesheet" type="text/css" href="https://web.archive.org/web/20211109121536cs_/https://use.typekit.net/pjk5ugs.css"/> <link href="/web/20211109121536cs_/https://www.freshworks.com/static-assets/css/site.css?c8d08b00f8e594c0b14ea40b75a36a9c" rel="stylesheet"/> <style type="text/css"> /*.apos-ui .apos-field-object { border: 1px solid #d8d8d8; padding: 20px; }*/ </style> <script type="text/plain" class="optanon-category-C0003"> document.cookie = 'cssVersion=c8d08b00f8e594c0b14ea40b75a36a9c; path=/; domain='+window.location.hostname+'; max-age=' + 60*60*24*365; </script> <script type="text/javascript"> window.FW = { cbQueue: [], onLoad: function(){ this.cbQueue.push(arguments) } }; </script> <meta name="google-site-verification" content="IdTKxrRe3365m2W_Qzv_MpOLzDoxe1x6ylemsrIYGAY"/> <meta name="google-site-verification" content="p1kXiLh_RXdISzpdgWbzTnGp0pbeWIXKOYGHN98BTwc"/> <link rel="alternate" hreflang="x-default" href="https://web.archive.org/web/20211109121536/https://www.freshworks.com/academy/"/> <link rel="alternate" hreflang="en-US" href="https://web.archive.org/web/20211109121536/https://www.freshworks.com/academy/"/> </head> <body class=" nav-transparent " data-product-name="academy" data-lang="en"> <header> <nav class="nav-scroll nav-light-bg "> <div class="nav-super-wrapper nav-wrapper-border"> <div class="nav-super l-page clearfix-lg"> <span class="nav-super-item home-link"> <a href="/web/20211109121536/https://www.freshworks.com/"> <img class="logo logo-fworks nav-super-logo" src="/web/20211109121536im_/https://www.freshworks.com/static-assets/images/common/company/logos/logo-fworks-black.svg" alt="Freshworks"/> </a> </span> <ul class="l-nav-list nav-super-menu"> <li class="nav-super-item card-nav has-sub-menu "> <span class="nav-super-label">Products</span> <i class="icon-arrow-down nav-sub-toggle"></i> <ul class="l-nav-list nav-sub-menu persona-product-wrapper persona-product-wrapper-v2"> <div class="nav-persona-product-row"> <div class="nav-persona-product-column"> <div class="persona-column-inner"> <p class="product_category">For your customers</p> <li class="nav-sub-item nav-logo-tagline"> <a target="_blank" rel="nofollow" href="https://web.archive.org/web/20211109121536/https://freshdesk.com/?source=academy&medium=referral&campaign=academy_corp_nav" class="nav-sub-label"> <div class="persona-product-card"> <img src="https://web.archive.org/web/20211109121536im_/https://website-assets-fw.freshworks.com/attachments/ckrykhl5g0ckzhsg007olc6wq-fdesk.svg" class="icon" alt="Freshdesk"> <h6 class="product-heading">Freshdesk</h6> <span class="desc">Delight your customers with effortless omnichannel service.</span> <span class="label">Customer support software</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a target="_blank" rel="" href="/web/20211109121536/https://www.freshworks.com/crm/sales?source=academy&medium=referral&campaign=academy_corp_nav" class="nav-sub-label"> <div class="persona-product-card"> <img src="https://web.archive.org/web/20211109121536im_/https://website-assets-fw.freshworks.com/attachments/ckrykhl510bm6hlg02akrbj33-fsales.svg" class="icon" alt="Freshsales"> <h6 class="product-heading">Freshsales</h6> <span class="desc">Grow your revenue fast with context-driven sales.</span> <span class="label">Sales CRM</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a target="_blank" rel="" href="/web/20211109121536/https://www.freshworks.com/crm/marketing/?source=academy&medium=referral&campaign=academy_corp_nav" class="nav-sub-label"> <div class="persona-product-card"> <img src="https://web.archive.org/web/20211109121536im_/https://website-assets-fw.freshworks.com/attachments/ckrykhl4q0cmfi8g0f94yoxql-fmarketer.svg" class="icon" alt="Freshmarketer"> <h6 class="product-heading">Freshmarketer</h6> <span class="desc">Personalize your marketing with simple, powerful automation.</span> <span class="label">Marketing CRM</span> </div> </a> </li> </div> </div> <div class="nav-persona-product-column"> <div class="persona-column-inner"> <p class="product_category">For your employees</p> <li class="nav-sub-item nav-logo-tagline"> <a target="_blank" rel="nofollow" href="https://web.archive.org/web/20211109121536/https://freshservice.com/?source=academy&medium=referral&campaign=academy_corp_nav" class="nav-sub-label"> <div class="persona-product-card"> <img src="https://web.archive.org/web/20211109121536im_/https://website-assets-fw.freshworks.com/attachments/ckrykhl4t0cu6evfzkhmth9ao-fservicce.svg" class="icon" alt="Freshservice"> <h6 class="product-heading">Freshservice</h6> <span class="desc">Right size your IT service management.</span> <span class="label">IT service management</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a target="_blank" rel="" href="/web/20211109121536/https://www.freshworks.com/hrms/?source=academy&medium=referral&campaign=academy_corp_nav" class="nav-sub-label"> <div class="persona-product-card"> <img src="https://web.archive.org/web/20211109121536im_/https://website-assets-fw.freshworks.com/attachments/ckrykhl4k07cxe3fz38gftbqp-fteam.svg" class="icon" alt="Freshteam"> <h6 class="product-heading">Freshteam</h6> <span class="desc">Modernize HR with a unified digital experience.</span> <span class="label">HR software</span> </div> </a> </li> </div> </div> </div> <div class="bottom-pane"> <a rel="" href="/web/20211109121536/https://www.freshworks.com/products"> <li class="nav-sub-item nav-logo-tagline bottom-pane-link fworks-bg align-center"> <span class="forward--link">View all products</span> </li> </a> </div> </ul> </li> <li class="nav-super-item card-nav has-sub-menu "> <span class="nav-super-label">Platform</span> <i class="icon-arrow-down nav-sub-toggle"></i> <ul class="l-hav-list has-platform-menu nav-sub-menu"> <div class="platform-card"> <div class="row"> <div class="col-md-4"> <div class="card-width"> <li class="nav-main-item-list"> <a rel="nofollow" href="/web/20211109121536/https://www.freshworks.com/platform/"> <img src="https://web.archive.org/web/20211109121536im_/https://website-assets-fw.freshworks.com/attachments/ckgqmja1d0h2b6wg1n14vypim-neo.svg" class="feature-product-logo" alt="icon"> <div><p class="nav-title">Freshworks Neo</p> <p class="feature-product-description">Leverage an end-to-end, AI powered enterprise platform to unify customer experiences</p> </div> </a> </li> </div> <div class="card-width"> <li class="nav-main-item-list"> <div class="platform-nav-main-item"> <img src="https://web.archive.org/web/20211109121536im_/https://website-assets-fw.freshworks.com/attachments/cksbobfoz00pgqcg0q9ch9jr9-freddy-icon.svg" class="icon" alt="icon"> <h6 class="nav-main-item-title">Freddy AI</h6> </div> <ul class="nav-main-item-list"> <a rel="nofollow" href="/web/20211109121536/https://www.freshworks.com/freddy-ai/" class="sub-nav-link"> <li class="nav-main-item-link">About Freddy AI</li> </a> <a rel="nofollow" href="/web/20211109121536/https://www.freshworks.com/freddy-ai/freddy-ai-skills/" class="sub-nav-link"> <li class="nav-main-item-link">Freddy AI Skills</li> </a> </ul> </li> </div> </div> <div class="col-md-4"> <div class="card-width"> <li class="nav-main-item-list"> <div class="platform-nav-main-item"> <img src="https://web.archive.org/web/20211109121536im_/https://website-assets-fw.freshworks.com/attachments/cksboasca00pdqcg0pkvyos74-features-icon.svg" class="icon" alt="icon"> <h6 class="nav-main-item-title">Features</h6> </div> <ul class="nav-main-item-list"> <a rel="nofollow" href="/web/20211109121536/https://www.freshworks.com/platform/analytics" class="sub-nav-link"> <li class="nav-main-item-link">Analytics</li> </a> <a rel="nofollow" href="/web/20211109121536/https://www.freshworks.com/platform/neo-admin-center/" class="sub-nav-link"> <li class="nav-main-item-link">Neo Admin Center</li> </a> <a rel="nofollow" href="/web/20211109121536/https://www.freshworks.com/platform/neo-collaboration-platform/" class="sub-nav-link"> <li class="nav-main-item-link">Collaboration</li> </a> <a rel="nofollow" href="/web/20211109121536/https://www.freshworks.com/platform/events-and-notifications/" class="sub-nav-link"> <li class="nav-main-item-link">Events and notifications</li> </a> <a rel="nofollow" href="/web/20211109121536/https://www.freshworks.com/platform/unified-customer-record/" class="sub-nav-link"> <li class="nav-main-item-link">Unified Customer Record</li> </a> </ul> </li> </div> </div> <div class="col-md-4"> <a rel="nofollow" href="https://web.archive.org/web/20211109121536/https://www.freshworks.com/apps/" class="partner-nav-sub-item card-width"> <img src="https://web.archive.org/web/20211109121536im_/https://website-assets-fw.freshworks.com/attachments/cksbodhvi00ibeffzkd5a5nf7-marketplace.svg" class="icon" alt="icon"> <li class="nav-sub-item-link"> <h6>Marketplace</h6> </li> </a> <a rel="nofollow" href="https://web.archive.org/web/20211109121536/https://developer.freshworks.com/" class="partner-nav-sub-item card-width"> <img src="https://web.archive.org/web/20211109121536im_/https://website-assets-fw.freshworks.com/attachments/cksboe9x600taelfz6dsqc8yo-developer-portal-icon.svg" class="icon" alt="icon"> <li class="nav-sub-item-link"> <h6>Developer Portal</h6> </li> </a> <a rel="nofollow" href="/web/20211109121536/https://www.freshworks.com/platform/technology-alliances/" class="partner-nav-sub-item card-width"> <img src="https://web.archive.org/web/20211109121536im_/https://website-assets-fw.freshworks.com/attachments/cksep8ifo00rc2dfz8sgnm264-technology-alliances-icon.svg" class="icon" alt="icon"> <li class="nav-sub-item-link"> <h6>Technology Alliances</h6> </li> </a> <a rel="nofollow" href="/web/20211109121536/https://www.freshworks.com/platform/customer-spotlight/" class="partner-nav-sub-item card-width"> <img src="https://web.archive.org/web/20211109121536im_/https://website-assets-fw.freshworks.com/attachments/cksep6hyw00jy46g06a9y9eqs-trophy-01.svg" class="icon" alt="icon"> <li class="nav-sub-item-link"> <h6>Customer Spotlight</h6> </li> </a> </div> </div> </div> </ul> </li> <li class="nav-super-item has-sub-menu "> <span class="nav-super-label">Company</span> <i class="icon-arrow-down nav-sub-toggle"></i> <ul class="l-nav-list nav-sub-menu"> <li class="nav-sub-item"> <a class="nav-sub-label" href="/web/20211109121536/https://www.freshworks.com/company/about" rel=""> <span class="label"> About </span> </a> </li> <li class="nav-sub-item"> <a class="nav-sub-label" href="/web/20211109121536/https://www.freshworks.com/company/leadership" rel=""> <span class="label"> Leadership </span> </a> </li> <li class="nav-sub-item"> <a class="nav-sub-label" href="/web/20211109121536/https://www.freshworks.com/company/board" rel=""> <span class="label"> Board of Directors </span> </a> </li> <li class="nav-sub-item"> <a class="nav-sub-label" href="/web/20211109121536/https://www.freshworks.com/company/investors" rel=""> <span class="label"> Investors </span> </a> </li> <li class="nav-sub-item"> <a class="nav-sub-label" href="/web/20211109121536/https://www.freshworks.com/company/affiliate-partner" rel=""> <span class="label"> Affiliates </span> </a> </li> <li class="nav-sub-item"> <a class="nav-sub-label" href="/web/20211109121536/https://www.freshworks.com/company/partners" rel=""> <span class="label"> Partners </span> </a> </li> <li class="nav-sub-item"> <a class="nav-sub-label" href="/web/20211109121536/https://www.freshworks.com/company/life-at-freshworks" rel=""> <span class="label"> Life at Freshworks </span> </a> </li> <li class="nav-sub-item"> <a class="nav-sub-label" href="https://web.archive.org/web/20211109121536/https://blog.freshworks.com/" rel=""> <span class="label"> Blog </span> </a> </li> <li class="nav-sub-item"> <a class="nav-sub-label" href="/web/20211109121536/https://www.freshworks.com/newsroom/press-releases" rel=""> <span class="label"> Press </span> </a> </li> </ul> </li> <li class="nav-super-item "> <a class="nav-super-label" href="/web/20211109121536/https://www.freshworks.com/customers" rel="">Customers</a> </li> <li class="nav-super-item "> <a class="nav-super-label" href="/web/20211109121536/https://www.freshworks.com/support" rel="">Support</a> </li> </ul> </div> </div> <div class="nav-primary-wrapper"> <div class="nav-primary l-page"> <div class="nav-logo-wrapper"> <div class="product-logo-wrap"> <a href="/web/20211109121536/https://www.freshworks.com/"> <img class="logo logo-academy " src="/web/20211109121536im_/https://www.freshworks.com/static-assets/images/common/company/logos/logo-academy.png" alt="Academy"/> </a> </div> </div> <ul class="l-nav-list nav-main-menu"> </ul> <ul class="l-nav-list nav-company-menu"> <li class="nav-main-item caps-heading-12 home-link"> <span class="nav-sub-item nav-company-logo"> <a href="/web/20211109121536/https://www.freshworks.com/"> <img class="logo logo-fworks " src="/web/20211109121536im_/https://www.freshworks.com/static-assets/images/common/company/logos/logo-fworks-white.svg" alt="Freshworks"/> </a> </span> </li> <li class="nav-main-item caps-heading-12 "> </li> <li class="nav-main-item caps-heading-12 "> </li> <li class="nav-main-item caps-heading-12 has-sub-menu "> <span class="nav-label">Company</span> <i class="icon-arrow-down nav-sub-toggle"></i> <ul class="l-nav-list nav-sub-menu"> <li class="nav-sub-item"> <a class="nav-sub-label" href="/web/20211109121536/https://www.freshworks.com/company/about" rel=""> <span class="label"> About </span> </a> </li> <li class="nav-sub-item"> <a class="nav-sub-label" href="/web/20211109121536/https://www.freshworks.com/company/leadership" rel=""> <span class="label"> Leadership </span> </a> </li> <li class="nav-sub-item"> <a class="nav-sub-label" href="/web/20211109121536/https://www.freshworks.com/company/board" rel=""> <span class="label"> Board of Directors </span> </a> </li> <li class="nav-sub-item"> <a class="nav-sub-label" href="/web/20211109121536/https://www.freshworks.com/company/investors" rel=""> <span class="label"> Investors </span> </a> </li> <li class="nav-sub-item"> <a class="nav-sub-label" href="/web/20211109121536/https://www.freshworks.com/company/affiliate-partner" rel=""> <span class="label"> Affiliates </span> </a> </li> <li class="nav-sub-item"> <a class="nav-sub-label" href="/web/20211109121536/https://www.freshworks.com/company/partners" rel=""> <span class="label"> Partners </span> </a> </li> <li class="nav-sub-item"> <a class="nav-sub-label" href="/web/20211109121536/https://www.freshworks.com/company/life-at-freshworks" rel=""> <span class="label"> Life at Freshworks </span> </a> </li> <li class="nav-sub-item"> <a class="nav-sub-label" href="https://web.archive.org/web/20211109121536/https://blog.freshworks.com/" rel=""> <span class="label"> Blog </span> </a> </li> <li class="nav-sub-item"> <a class="nav-sub-label" href="/web/20211109121536/https://www.freshworks.com/newsroom/press-releases" rel=""> <span class="label"> Press </span> </a> </li> </ul> </li> <li class="nav-main-item caps-heading-12 "> <a class="nav-label" href="/web/20211109121536/https://www.freshworks.com/customers" rel="">Customers</a> </li> <li class="nav-main-item caps-heading-12 "> <a class="nav-label" href="/web/20211109121536/https://www.freshworks.com/support" rel="">Support</a> </li> <li class="nav-main-item caps-heading-12 lang-selector fworks-language-selector hide-in-tablet-and-desktop"> <form id="lang-switch" action=""> <select class="lang-options"> </select> </form> <span class="nav-label lang-choice" data-lang="">English</span> <i class="icon-arrow-down"></i> </li> </ul> </div> </div> </nav> <script type="text/javascript"> // Activate the navigation elements FW.onLoad(function () { FW.navigation.navLoader(); }); </script> </header> <div class="modal geo-modal" id="geo-modal" tabindex="-1" role="dialog" aria-labelledby="geo-modal" data-native=""> <div class="modal-dialog modal-md" role="document"> <div class="modal-content"> <div> <div class="modal-close geo-pop-close" data-dismiss="modal" aria-label="close"> <i class="icon-close"></i> </div> </div> <div class="modal-body clearfix-md"> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { var geoPopupStatus = localStorage.getItem('geoPopupStatus'); if (geoPopupStatus) { geoPopupStatus = JSON.parse(geoPopupStatus); if (geoPopupStatus[0].modalShowed) { return; } } FW.$.ajax({ url: 'https://web.archive.org/web/20211109121536/https://alfred.freshworks.com/v1/get-geo-popup-data', method: 'POST', dataType: 'json', contentType: 'application/json', success: (response, textStatus, jqXHR) => { var geoPopupCountries = { 'default-draft' : { 'countryCodes': ['US'], 'urlLocaleCode': '/', 'languageName': 'English' }, 'en-us' : { 'countryCodes': ['US'], 'urlLocaleCode': '/', 'languageName': 'English' }, 'en-eu' : { 'countryCodes': ['EU'], 'urlLocaleCode': '/eu/', 'languageName': 'English' }, 'en-ae' : { 'countryCodes': ['AE'], 'urlLocaleCode': '/ae/', 'languageName': 'English' }, 'en-za' : { 'countryCodes': ['ZA'], 'urlLocaleCode': '/za/', 'languageName': 'English' }, 'de-de' : { 'countryCodes': ['DE'], 'urlLocaleCode': '/de/', 'languageName': 'Deutsch' }, 'nl': { 'countryCodes': ['NL'], 'urlLocaleCode': '/nl/', 'languageName': 'Nederlands' }, 'fr': { 'countryCodes': ['FR'], 'urlLocaleCode': '/fr/', 'languageName': 'Français' }, 'se': { 'countryCodes': ['SE'], 'urlLocaleCode': '/se/', 'languageName': 'Svenska' }, 'es': { 'countryCodes': ['ES'], 'urlLocaleCode': '/es/', 'languageName': 'Español' }, 'ru': { 'countryCodes': ['RU'], 'urlLocaleCode': '/ru/', 'languageName': 'Pусский' }, 'it': { 'countryCodes': ['IT'], 'urlLocaleCode': '/it/', 'languageName': 'Italiano' }, 'pl': { 'countryCodes': ['PL'], 'urlLocaleCode': '/pl/', 'languageName': 'Polski' }, 'tr': { 'countryCodes': ['TR,'], 'urlLocaleCode': '/tr/', 'languageName': 'Türkçe' }, 'es-latam': { 'countryCodes': ['ES'], 'urlLocaleCode': '/latam/', 'languageName': 'Español' }, 'pt-br': { 'countryCodes': ['BR'], 'urlLocaleCode': '/br/', 'languageName': 'Português' }, 'jp': { 'countryCodes': ['JP'], 'urlLocaleCode': '/jp/', 'languageName': '日本語' }, 'ko': { 'countryCodes': ['KP', 'KR'], 'urlLocaleCode': '/ko/', 'languageName': '한국어' }, 'cn': { 'countryCodes': ['CN'], 'urlLocaleCode': '/cn/', 'languageName': '简体中文' }, 'th': { 'countryCodes': ['TH'], 'urlLocaleCode': '/th/', 'languageName': 'ภาษาไทย' }, 'vi': { 'countryCodes': ['VI'], 'urlLocaleCode': '/vi/', 'languageName': 'Tiếng Việt' }, 'hk': { 'countryCodes': ['HK'], 'urlLocaleCode': '/hk/', 'languageName': '繁體中文' } }; var localization = null; try { localization = JSON.parse("[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]"); } catch(e) {} FW.Utils.LocationUtilities.onLocationReady(function (geoLocation, simpleGeoLocation) { var pageLocale = 'en-us' || null; if(pageLocale && geoPopupCountries[pageLocale]) { var countryCodes = geoPopupCountries[pageLocale].countryCodes if (!(countryCodes.includes(simpleGeoLocation.countryCode))) { FW.$.each( geoPopupCountries, function( key, value ) { if(value.countryCodes.includes(simpleGeoLocation.countryCode)) { var linkWrapper = FW.$('.geo-popup-link-wrapper').find(`[data-lang="${key}"]`); if (linkWrapper.length > 0 ) { var geoPopupObj = response.geoPopupArray.find(x => x.geo_popup_locale === key); if (geoPopupObj && geoPopupObj.geo_popup_product && geoPopupObj.geo_popup_product.includes('academy')) { var showPopup = false; if (geoPopupObj.geo_popup_is_all_pages === 'all' || (geoPopupObj.geo_popup_specific_pages.filter(i => i.link_custom === '/academy').length > 0)) { showPopup = true; } if (showPopup) { FW.$('.geo-popup-content-wrapper').find(`[data-geopopup-locale]`).addClass('hide'); FW.$('.geo-popup-link-wrapper').find(`[data-lang]`).addClass('hide'); var contentWrapper = FW.$('.geo-popup-content-wrapper').find(`[data-geopopup-locale="${key}"]`); contentWrapper.removeClass('hide'); FW.$('.geo-popup-link-wrapper').find(`[data-lang="${key}"]`).removeClass('hide'); var visitText = contentWrapper.find(`.visit-text`).val(); var continueText = contentWrapper.find(`.continue-text`).val(); continueText = continueText && continueText.replace('<<>>', value.languageName); var domain = window.location.hostname; linkWrapper.find('.visit-label').text(visitText); linkWrapper.find('.continue-label').text(continueText); // linkWrapper.find('.native-link-label').text(`${domain}${value.urlLocaleCode}`); // linkWrapper.find('.current-link-label').text(`${domain}${geoPopupCountries[pageLocale].urlLocaleCode}`); linkWrapper.find('.current-link').attr(`href`, window.location.href); FW.modalbox(); FW.$('#geo-modal').modal('show'); window.dataLayer = window.dataLayer || []; window.dataLayer.push({ event: 'geoPopupTriggered' }); FW.$('#geo-modal').on('hidden.bs.modal', function () { localStorage.setItem('geoPopupStatus', JSON.stringify([{'modalShowed': true, 'currentSlug': 'currentPage', 'targetSlug': 'slug', 'product': 'product'}])) }); } } } } }); } } FW.$('.native-link').on('click', function(e){ e.preventDefault(); FW.$('#geo-modal').modal('hide'); window.location.href = FW.$(this).attr('href'); }) }); }, error: (jqXHR, textStatus, err) => { // alert(1) } }); }); </script> <section id="" data-text-list="[]" data-scroll-target="#" class="first-fold align-center image-wrap "> <div class="banner-cover" style="background-image: url(https://web.archive.org/web/20211109121536im_/https://website-assets-fw.freshworks.com/attachments/ckq7nakfi00cw04g0c2j0fo21-pattern-academy-light.full.png);background-position:center"></div> <div class="container banner-content l-banner " data-scroll-target=""> <h1>Freshworks Academy</h1> <p class="sub-text">Customer Service Training and Upskilling for You and Your Team</p> <div class="mt-md"> <div title="ENROLL NOW" class="button button--solid " id="enroll-now" target="" data-toggle="modal" data-target="#academyEnrollForm">ENROLL NOW</div> </div> <p>Join our 60,000+ learner community today!</p> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://web.archive.org/web/20211109121536/https://website-assets-fw.freshworks.com/attachments/cjq9r5oqo001havfzfea3lf5n-freshworks-academy-banner.one-half.png" data-srcset="https://web.archive.org/web/20211109121536im_/https://website-assets-fw.freshworks.com/attachments/cjq9r5oqo001havfzfea3lf5n-freshworks-academy-banner.full.png 2x" src="https://web.archive.org/web/20211109121536im_/https://website-assets-fw.freshworks.com/attachments/cjq9r5oqo001havfzfea3lf5n-freshworks-academy-banner.one-sixth.png" srcset="https://web.archive.org/web/20211109121536im_/https://website-assets-fw.freshworks.com/attachments/cjq9r5oqo001havfzfea3lf5n-freshworks-academy-banner.one-sixth.png 2x"/> <img class="original-image fadeIn " alt="" title="Freshworks Academy Learner Community" src="/web/20211109121536im_/https://www.freshworks.com/academy/" srcset=""/> </div> </div> </section> <section class=" pt-xl pb-lg" id=""> <div class="l-page container" data-scroll-target=""> <h2 class="align-center l-section-heading">Explore Freshworks Academy Content</h2> <div class="row"> <div class="col-md-6 divider-right mb-md"> <a href="/web/20211109121536/https://www.freshworks.com/academy/courses"> <div class="migrate-wrapper align-center "> <div class="lazy-image-wrapper " style=""> <img class="lazy-image image-small" data-src="https://web.archive.org/web/20211109121536/https://website-assets-fw.freshworks.com/attachments/cjqf2ppb4001nhpfz1p43cblt-courses.one-half.png" data-srcset="https://web.archive.org/web/20211109121536im_/https://website-assets-fw.freshworks.com/attachments/cjqf2ppb4001nhpfz1p43cblt-courses.full.png 2x" src="https://web.archive.org/web/20211109121536im_/https://website-assets-fw.freshworks.com/attachments/cjqf2ppb4001nhpfz1p43cblt-courses.one-sixth.png" srcset="https://web.archive.org/web/20211109121536im_/https://website-assets-fw.freshworks.com/attachments/cjqf2ppb4001nhpfz1p43cblt-courses.one-sixth.png 2x"/> <img class="original-image fadeIn image-small " alt="" title="" src="/web/20211109121536im_/https://www.freshworks.com/academy/" srcset=""/> </div> <h3>Courses</h3> <p>Get trained on skills you need to excel in your career</p> <a title="Explore courses" class="button button--solid " id="" target="" href="/web/20211109121536/https://www.freshworks.com/academy/courses"> Explore courses</a> </div> </a> </div> <div class="col-md-6 mb-md"> <a href="/web/20211109121536/https://www.freshworks.com/academy/certifications"> <div class="migrate-wrapper align-center "> <div class="lazy-image-wrapper " style=""> <img class="lazy-image image-small" data-src="https://web.archive.org/web/20211109121536/https://website-assets-fw.freshworks.com/attachments/cjqf2ppd9001mhofzs72ddd3w-certificates.one-half.png" data-srcset="https://web.archive.org/web/20211109121536im_/https://website-assets-fw.freshworks.com/attachments/cjqf2ppd9001mhofzs72ddd3w-certificates.full.png 2x" src="https://web.archive.org/web/20211109121536im_/https://website-assets-fw.freshworks.com/attachments/cjqf2ppd9001mhofzs72ddd3w-certificates.one-sixth.png" srcset="https://web.archive.org/web/20211109121536im_/https://website-assets-fw.freshworks.com/attachments/cjqf2ppd9001mhofzs72ddd3w-certificates.one-sixth.png 2x"/> <img class="original-image fadeIn image-small " alt="" title="" src="/web/20211109121536im_/https://www.freshworks.com/academy/" srcset=""/> </div> <h3>Certifications</h3> <p>Become a Freshworks certified product expert</p> <a title="Explore certificates" class="button button--solid " id="" target="" href="/web/20211109121536/https://www.freshworks.com/academy/certifications"> Explore certificates</a> </div> </a> </div> </div> </div> </section> <section id="" class="section-content-grid pt-xl " data-scroll-target=""> <div class="l-page container l-grid"> <div class="l-section-heading"> <h2 class="align-center">Why Freshworks Academy</h2> </div> <div class="row"> <div class="l-col-widget col-sm-4"> <div class="icon-big " style="margin: 0 auto; background-image: url(https://web.archive.org/web/20211109121536im_/https://website-assets-fw.freshworks.com/attachments/cjq9s4wvb0071b0fzsdggg4ix-learn.svg);"></div> <div class="align-center "> <h6>Improve your skills</h6> <p>Arm yourself with knowledge and tools needed to ace day-to-day work and accelerate personal growth.</p> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-big " style="margin: 0 auto; background-image: url(https://web.archive.org/web/20211109121536im_/https://website-assets-fw.freshworks.com/attachments/cjqc50kys067gavfz49yzqnun-get-certified.svg);"></div> <div class="align-center "> <h6>Get certified</h6> <p>Test your knowledge and skills to get certified. Show the world that you have what it takes to succeed.</p> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-big " style="margin: 0 auto; background-image: url(https://web.archive.org/web/20211109121536im_/https://website-assets-fw.freshworks.com/attachments/cjq9s5449008cb0fzb4isz5au-community.svg);"></div> <div class="align-center "> <h6>Join the community</h6> <p>Connect with like-minded, customer-focused professionals from across the globe.</p> </div> </div> </div> </div> </section> <section id="" data-text-list="[]" data-scroll-target="#" class=" align-center "> <div class="container " data-scroll-target=""> <div class="mt-md"> <div title="ENROLL NOW" class="button button--solid " id="" target="" data-toggle="modal" data-target="#academyEnrollForm">ENROLL NOW</div> </div> </div> </section> <section class="l-section " data-scroll-target="" data-scroll-target="" id=""> <div class="l-page container align-center"> <div id="45810825365144" data-interval="false" class="carousel testimonial-all-center slide carousel-fade" data-ride="carousel"> <div class="carousel-inner" role="listbox"> <div class="carousel-item item active"> <div class="row testimonial-card all-center"> <div class="col-md-10 col-md-offset-1 col-sm-10 col-sm-offset-1 testimonial-content"> <i class="icon-quote-open testimonial-quote-icon"></i> <div class="testimonial-logo align-center"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://web.archive.org/web/20211109121536/https://website-assets-fw.freshworks.com/attachments/cjqht75y403isb8fzv9l3m043-azimo-2x.one-half.png" data-srcset="https://web.archive.org/web/20211109121536im_/https://website-assets-fw.freshworks.com/attachments/cjqht75y403isb8fzv9l3m043-azimo-2x.full.png 2x" src="https://web.archive.org/web/20211109121536im_/https://website-assets-fw.freshworks.com/attachments/cjqht75y403isb8fzv9l3m043-azimo-2x.one-sixth.png" srcset="https://web.archive.org/web/20211109121536im_/https://website-assets-fw.freshworks.com/attachments/cjqht75y403isb8fzv9l3m043-azimo-2x.one-sixth.png 2x"/> <img class="original-image fadeIn " alt="" title="" src="/web/20211109121536im_/https://www.freshworks.com/academy/" srcset=""/> </div> </div> <p class="testimonial-quote">“The courses in Freshworks Academy are really impressive and I believe it's perfect for new joiners! It's super user-friendly, easy to understand and I love the design of it!”</p> <div class="col-md-10 col-md-offset-1 author-bio"> <h6 class="author-name">Joanna Moser</h6> <div class="author-designation">Co-founder</div> <div class="author-company">Azimo</div> </div> <i class="icon-quote-close testimonial-quote-icon"></i> </div> </div> </div> </div> </div> </div> </section> <div class="modal" id="academyEnrollForm" tabindex="-1" role="dialog" aria-labelledby="academyEnrollForm"> <div class="modal-dialog " role="document"> <div class="modal-content "> <div class="modal-header "> <div class="modal-close " data-dismiss="modal" aria-label="close"> <i class="icon-close"></i> </div> </div> <div class="modal-body clearfix-md "> <div class="form-wrapper academy-form-wrapper animate-form-wrapper"> <h5>Register for Freshworks Academy</h5> <form autocomplete="off" class="form-field-container fworks-academy-form"> <input type="hidden" class="custom-inputs type-freshmarketer" name="Engagement Status" data-custom-value="D" data-custom-type="static"/> <input type="hidden" class="custom-inputs type-freshmarketer" name="Source" data-custom-value="Academy" data-custom-type="static"/> <input style="display:none" class="fm-list-id" value="3307"/> <input style="display:none" class="fm-asset-id" value="3761024"/> <input style="display:none" class="northpass-group-name" value="Freshworks Academy"/> <fieldset> <div class="form-field"> <i class="icon-email"></i> <input type="email" name="email" class="email-form" data-email-required="Please enter your email address" data-email-invalid="Please enter a valid email address"> <label class="form-placeholder">Business Email</label> <div class="error-wrapper"></div> </div> </fieldset> <fieldset> <input type="submit" value="SUBMIT" class="button button--solid button--block"/> <div class="copy_write-text align-center "> <p>By signing up, you are agreeing to our <a href="https://web.archive.org/web/20211109121536/https://freshworks.com/terms" target="_blank">terms</a> and acknowledge reading our <a href="https://web.archive.org/web/20211109121536/https://www.freshworks.com/privacy/" target="_blank">privacy notice</a>.</p> </div> <div class="eu-extra-info "> <label class="checkbox-control cb col-sm-12 promotional-offers"> <input type="checkbox" class="cb-type" name="send_promotions" value="true"> <div class="checkbox-control-indicator"></div><span>I agree to receive electronic marketing communications from Freshworks and understand I can unsubscribe by clicking the ‘unsubscribe’ link in any email or by contacting Freshworks. </span> </label> <div class="signup-terms"> By signing up, you are agreeing to our <a href="https://web.archive.org/web/20211109121536/https://freshworks.com/terms" target="_blank">terms</a> and acknowledge reading our <a href="https://web.archive.org/web/20211109121536/https://www.freshworks.com/privacy/" target="_blank">privacy notice</a>. </div> <div class="button--ghost backward--link modal-back-button"> Back </div> </div> </fieldset> </form> <div class=" thank-you-card align-center mt-sm"> <i class="icon-check-mark green-check round-icon"></i> <div class="mt-xs"> <p>Thank you for enrolling 😊</p> <p>You will receive an activation email soon. If you do not receive it in 30 mins, please contact <a href="https://web.archive.org/web/20211109121536/mailto:academy@freshworks.com">academy@freshworks.com</a></p> <p> </p> </div> </div> <script type="text/javascript" src="https://web.archive.org/web/20211109121536js_/https://addevent.com/libs/atc/1.6.1/atc.min.js" async defer></script> </div> <script> FW.onLoad(function () { FW.Utils.FormUtilities.validation('fworks-academy-form', 'form-field', FW.Submit.academyForm); }); </script> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { FW.modalbox(); // Exit Trigger Modal Open - Modal will be opened when mouse pointer moves out of window viewport if ('' === 'yes') { var pageName = window.location.pathname; var modalId = 'academyEnrollForm'; var exitTriggerObj = { 'pageName': pageName, 'modalId': modalId } FW.$(document).mouseleave(function (e) { if (e.clientY <= 0 ) { var exitTriggerData = localStorage.getItem('exitTriggerData') === null ? [] : JSON.parse(localStorage.getItem('exitTriggerData')); if (FW.$.grep(exitTriggerData, function(item) {return (item.pageName === pageName && item.modalId === modalId)}).length === 0) { FW.$('#academyEnrollForm').modal('show'); exitTriggerData.push(exitTriggerObj); localStorage.setItem('exitTriggerData', JSON.stringify(exitTriggerData)); } } }); } }); </script> <footer> <div class="footer-main"> <div class="footer-navs l-page clearfix-lg"> <div class="row"> <div class="col-md-4 footer-left-section"> <div class="row"> <div class="col-sm-6"> <div class="footer-nav-title footer-nav-title-logo"> <a href="/web/20211109121536/https://www.freshworks.com/"> <img class="logo logo-fworks footer-logo" src="/web/20211109121536im_/https://www.freshworks.com/static-assets/images/common/company/logos/logo-fworks-black.svg" alt="Freshworks"/> </a> <i class="icon-arrow-down"></i> </div> <ul class="footer-nav"> <li><a href="https://web.archive.org/web/20211109121536/https://freshdesk.com/?source=academy&medium=referral&campaign=academy_footer_main" rel="nofollow" class="">Freshdesk</a></li> <li><a href="/web/20211109121536/https://www.freshworks.com/crm/sales?source=academy&medium=referral&campaign=academy_footer_main" rel="" class="">Freshsales</a></li> <li><a href="/web/20211109121536/https://www.freshworks.com/crm/marketing/?source=academy&medium=referral&campaign=academy_footer_main" rel="" class="">Freshmarketer</a></li> <li><a href="https://web.archive.org/web/20211109121536/https://freshservice.com/?source=academy&medium=referral&campaign=academy_footer_main" rel="nofollow" class="">Freshservice</a></li> <li><a href="/web/20211109121536/https://www.freshworks.com/hrms/?source=academy&medium=referral&campaign=academy_footer_main" rel="" class="">Freshteam</a></li> </ul> </div> <div class="col-sm-6"> <p class="footer-nav-title caps-heading-12"> COMPANY <i class="icon-arrow-down"></i> </p> <ul class="footer-nav"> <li><a href="/web/20211109121536/https://www.freshworks.com/company/about/" rel="" class="">About</a></li> <li><a href="/web/20211109121536/https://www.freshworks.com/company/leadership/" rel="" class="">Leadership</a></li> <li><a href="/web/20211109121536/https://www.freshworks.com/company/board" rel="" class="">Board of Directors</a></li> <li><a href="/web/20211109121536/https://www.freshworks.com/company/investors" rel="" class="">Investors</a></li> <li><a href="/web/20211109121536/https://www.freshworks.com/customers/" rel="" class="">Customers</a></li> <li><a href="/web/20211109121536/https://www.freshworks.com/solutions" rel="" class="">Solutions</a></li> <li><a href="/web/20211109121536/https://www.freshworks.com/company/affiliate-partner/" rel="" class="">Affiliates</a></li> <li><a href="/web/20211109121536/https://www.freshworks.com/company/partners/reseller-partner-program/" rel="" class="">Partners</a></li> <li><a href="/web/20211109121536/https://www.freshworks.com/company/careers/" rel="" class="">Careers</a></li> <li><a href="/web/20211109121536/https://www.freshworks.com/newsroom/press-releases/" rel="" class="">News room</a></li> <li><a href="/web/20211109121536/https://www.freshworks.com/contact/" rel="" class="">Contact us</a></li> <li><a href="/web/20211109121536/https://www.freshworks.com/gdpr/" rel="" class="">GDPR</a></li> </ul> </div> </div> </div> <div class="col-md-8 footer-right-section"> <div class="row"> <div class="col-sm-12"> <p class="footer-nav-title caps-heading-12"> EVENTS <i class="icon-arrow-down"></i> </p> <ul class="footer-nav"> <li><a href="https://web.archive.org/web/20211109121536/http://refresh.freshservice.com/" rel="nofollow" class="">Refresh-IT</a></li> <li><a href="https://web.archive.org/web/20211109121536/https://refresh.freshworks.com/" rel="" class="">Refresh</a></li> </ul> <p class="footer-nav-title caps-heading-12"> CONNECT WITH US <i class="icon-arrow-down"></i> </p> <ul class="footer-nav social-connect-nav"> <li><a href="https://web.archive.org/web/20211109121536/https://www.facebook.com/FreshworksInc/" rel="" target="_blank"><i class="icon-facebook"></i></a></li> <li><a href="https://web.archive.org/web/20211109121536/https://twitter.com/freshworksinc" rel="" target="_blank"><i class="icon-twitter"></i></a></li> <li><a href="https://web.archive.org/web/20211109121536/https://www.youtube.com/channel/UCYtaa2E7NSvf3uD9DbsDYZA" rel="" target="_blank"><i class="icon-youtube"></i></a></li> <li><a href="https://web.archive.org/web/20211109121536/https://www.linkedin.com/company/1377014" rel="" target="_blank"><i class="icon-linkedin"></i></a></li> <li><a href="https://web.archive.org/web/20211109121536/https://plus.google.com/+Freshworks" rel="" target="_blank"><i class="icon-google-plus"></i></a></li> </ul> </div> </div> </div> </div> </div> </div> <div class="footer-copyrights"> <div class="l-page clearfix-lg"> <div class="footer-nav copyrights-nav hide-in-mobile"> <a href="/web/20211109121536/https://www.freshworks.com/terms/" rel="">Terms of service</a> <a href="/web/20211109121536/https://www.freshworks.com/privacy/" rel="">Privacy Notice</a> <a href="/web/20211109121536/https://www.freshworks.com/take-down/" rel="">Takedown Policy</a> <a href="/web/20211109121536/https://www.freshworks.com/gdpr/" rel="">GDPR</a> <a href="/web/20211109121536/https://www.freshworks.com/security/" rel="">Security</a> <a href="/web/20211109121536/https://www.freshworks.com/live-chat-software/privacy/gdpr/unsubscribe/" rel="">Unsubscribe</a> </div> <p class="footer-copyrights-text">Copyright © Freshworks Inc. All Rights Reserved</p> </div> </div> </footer> <script type="text/javascript"> FW.onLoad(function() { FW.footer(); }); </script> <script type="text/javascript"> FW.onLoad(function() { FW.legal.init(); }); </script> <link href="/web/20211109121536cs_/https://www.freshworks.com/static-assets/css/non-critical.css" rel="stylesheet"/> <div id="modal-backdrop"></div> <div id="form-modal-holder"></div> <div id="eu-cookie-policy-popup"> <div class="l-page"> <div class="popup-container"> <div class="text col-md-9"><p>We use cookies to offer you a better browsing experience, analyse site traffic, personalize content, and serve targeted advertisements. Read about how we use cookies in our <a href="https://web.archive.org/web/20211109121536/https://www.freshworks.com/privacy">Privacy Notice</a>. Our <a href="https://web.archive.org/web/20211109121536/https://www.freshworks.com/list-of-cookies">Cookie Policy</a> provides information about managing cookie settings.</p> </div> <div class="options col-md-3"> <div class="button button--solid button--small button--black accept-cookies"> Accept Cookies </div> </div> </div> </div> </div> <div id="modal-search"> <div class="modal-wrapper"> <i class="icon-close"></i> <div id="searchbox"></div> <div id="infinite-hits"></div> <div id="pagination"></div> <div class="no-results"> <img src="/web/20211109121536im_/https://www.freshworks.com/static-assets/images/fservice/no-results-illustration.svg" alt="no results"/> <p>Sorry, our deep-dive didn’t help. Please try a different search term.</p> </div> </div> </div> <script type="text/javascript"> (function(){ function loadFreshworksJS(event) { var script = document.createElement('script') script.type = 'text/javascript' script.src = "/static-assets/js/freshworks.js?d449e1648715aad689960769b635a420" document.body.appendChild(script) } if (document.readyState === "loading") { document.addEventListener("DOMContentLoaded", loadFreshworksJS) } else { // `DOMContentLoaded` already fired loadFreshworksJS() } })(); </script> <script type="text/javascript"> window.addEventListener('load', function () { window.dataLayer = window.dataLayer || []; dataLayer.push({ 'event': 'tvc_pageDomain', 'pageDomain': 'FWorks' }); }); </script>  <script type="text/plain" class="optanon-category-C0004" defer> function createTempFunction(function_name) { (window.freshsales)[function_name]=function() { (window.freshsales).push([function_name].concat(Array.prototype.slice.call(arguments,0))) }; } (function(url, app_token) { window.assets_url='//web.archive.org/web/20211109121536/https://d952cmcgwqsjf.cloudfront.net'; window.freshsales = window.freshsales || []; functions_list='init identify trackPageView trackEvent set'.split(' '); for(var i=0; i < functions_list.length; i++) { var function_name = functions_list[i]; createTempFunction(function_name); } var script_tag = document.createElement('script'); script_tag.async=1; script_tag.src= window.assets_url +'/assets/analytics.js'; var first_script_tag = document.getElementsByTagName('script')[0]; first_script_tag.parentNode.insertBefore(script_tag,first_script_tag); freshsales.init(url, app_token); })('//web.archive.org/web/20211109121536/https://freshdesk.freshsales.io','f32623a7e00c7a247c86a174268542be'); </script>   <script type="text/plain" class="optanon-category-C0001">(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src='https://web.archive.org/web/20211109121536/https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);})(window,document,'script','dataLayer','GTM-WQKBJ88');</script>  <noscript><iframe src="https://web.archive.org/web/20211109121536if_/https://www.googletagmanager.com/ns.html?id=GTM-WQKBJ88" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> </body> </html>

CINXE.COM

Freshworks Academy | Training, Community, Success