Smartcar Status - Incident History

<?xml version="1.0" encoding="UTF-8"?> <feed xml:lang="en-US" xmlns="http://www.w3.org/2005/Atom"> <id>tag:status.smartcar.com,2005:/history</id> <link rel="alternate" type="text/html" href="https://status.smartcar.com"/> <link rel="self" type="application/atom+xml" href="https://status.smartcar.com/history.atom"/> <title>Smartcar Status - Incident History</title> <updated>2024-11-26T23:44:19Z</updated> <author> <name>Smartcar</name> </author> <entry> <id>tag:status.smartcar.com,2005:Incident/22403467</id> <published>2024-10-05T06:24:20Z</published> <updated>2024-10-08T16:01:06Z</updated> <link rel="alternate" type="text/html" href="https://status.smartcar.com/incidents/sbydbb5m72f2"/> <title>Smartcar API - access token refresh errors and API timeouts</title> <content type="html">Oct <var data-var='date'> 5</var>, <var data-var='time'>06:24</var> UTC Resolved - This incident has been resolved. If you continue to experience issues please reach out to support@smartcar.com!Oct <var data-var='date'> 5</var>, <var data-var='time'>04:45</var> UTC Monitoring - We’ve identified the issue and deployed the necessary fixes to address it. Functionality for Connect, Dashboard, and token requests has been restored, and we’re closely monitoring the situation. If you’ve encountered any errors with refreshing tokens, please try the token exchange request again.Oct <var data-var='date'> 5</var>, <var data-var='time'>03:26</var> UTC Investigating - We are investigating degraded performance relating to access token refresh, vehicle API calls, and the Smartcar Dashboard. This performance degradation may be intermittent and subsequent requests made at a later time may be successful. We will provide updates as our incident response team investigates the issue.</content> </entry> <entry> <id>tag:status.smartcar.com,2005:Incident/22366823</id> <published>2024-10-02T23:20:46Z</published> <updated>2024-10-02T23:20:46Z</updated> <link rel="alternate" type="text/html" href="https://status.smartcar.com/incidents/zz0qyltx0yhd"/> <title>Smartcar Connect, Dashboard, and Token Refresh Errors</title> <content type="html">Oct <var data-var='date'> 2</var>, <var data-var='time'>23:20</var> UTC Resolved - This incident has been resolved. If you continue to experience issues please reach out to support@smartcar.com!Oct <var data-var='date'> 2</var>, <var data-var='time'>22:09</var> UTC Update - Database maintenance is complete, and we’re continuing to closely monitor the issue. If you experience any further issues, please don’t hesitate to reach out to support@smartcar.com!Oct <var data-var='date'> 2</var>, <var data-var='time'>20:57</var> UTC Update - As part of our resolution for this issue we will be performing maintenance on our databases Today October 2nd starting at 2:40pm PST. We expect the maintenance to take 3 minutes. During this period Smartcar API, Smartcar Connect and the Developer Dashboard will be unavailable. All requests will return 503 - Service Unavailable. We will post another update at end of the maintenance period.Oct <var data-var='date'> 2</var>, <var data-var='time'>19:29</var> UTC Update - We continue to monitor the issue. Although all systems are up and running, we are troubleshooting traffic anomalies before fully resolving this incident. If you encounter any further issues, please don't hesitate to reach out to support@smartcar.com!Oct <var data-var='date'> 2</var>, <var data-var='time'>18:03</var> UTC Update - We've identified the issue and made the necessary changes to resolve it. Functionality has been restored for Connect, Dashboard, and token requests. Tokens used during failed requests should still be valid and usable for requests post outage. We're closely monitoring the situation, so if you encounter any further issues, please don't hesitate to reach out to support@smartcar.com!Oct <var data-var='date'> 2</var>, <var data-var='time'>17:04</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'> 2</var>, <var data-var='time'>16:06</var> UTC Investigating - We are currently investigating this issue.</content> </entry> <entry> <id>tag:status.smartcar.com,2005:Incident/21076034</id> <published>2024-06-11T15:30:00Z</published> <updated>2024-06-11T16:15:18Z</updated> <link rel="alternate" type="text/html" href="https://status.smartcar.com/incidents/mfmnhy2ltwrq"/> <title>Smartcar Connect and API: Elevated Error Rates</title> <content type="html">Jun <var data-var='date'>11</var>, <var data-var='time'>15:30</var> UTC Resolved - From 15:31 to 15:35 UTC Smartcar experienced a brief period of increased errors to both Smartcar Connect and Smartcar API. As of 15:35 UTC we resolved the issue and success rates returned to normal. If you continue to experience any issues please reach out to us at support@smartcar.com.</content> </entry> <entry> <id>tag:status.smartcar.com,2005:Incident/20092808</id> <published>2024-02-27T23:03:00Z</published> <updated>2024-02-28T01:25:34Z</updated> <link rel="alternate" type="text/html" href="https://status.smartcar.com/incidents/jn8hytfc5glw"/> <title>Smartcar Connect and API: Elevated Error Rates</title> <content type="html">Feb <var data-var='date'>27</var>, <var data-var='time'>23:03</var> UTC Resolved - From 23:03 to 23:07 UTC Smartcar experienced a brief period of increased errors to both Smartcar Connect and Smartcar API. As of 23:07 UTC we resolved the issue and success rates returned to normal. If you continue to experience any issues please reach out to us at support@smartcar.com.</content> </entry> <entry> <id>tag:status.smartcar.com,2005:Incident/19156273</id> <published>2023-11-30T21:46:33Z</published> <updated>2023-11-30T21:46:33Z</updated> <link rel="alternate" type="text/html" href="https://status.smartcar.com/incidents/6d4s0xfj3ppt"/> <title>Dashboard Analytics Data Delays</title> <content type="html">Nov <var data-var='date'>30</var>, <var data-var='time'>21:46</var> UTC Resolved - Upgrades to our data pipeline are now complete. If you continue to experience issues please reach out to support@smartcar.com.Nov <var data-var='date'>18</var>, <var data-var='time'>00:09</var> UTC Monitoring - We are currently updating our data pipeline in an effort to improve performance. During this time you may notice a delay in updates to the Dashboard Analytics page. Please feel free to subscribe to this page by clicking the “Subscribe for Updates” icon for notifications on our progress. Thanks for your patience as we enhance performance.</content> </entry> <entry> <id>tag:status.smartcar.com,2005:Incident/18537260</id> <published>2023-09-18T20:46:43Z</published> <updated>2023-09-18T20:46:43Z</updated> <link rel="alternate" type="text/html" href="https://status.smartcar.com/incidents/bnwbmhc6x4xd"/> <title>Smartcar API Outage</title> <content type="html">Sep <var data-var='date'>18</var>, <var data-var='time'>20:46</var> UTC Resolved - While the AWS outage is still ongoing, Smartcar has mitigated the issue by deploying alternative AWS infrastructure. Connect Logins and API requests have returned to a stable level. Progress on the AWS outage can be monitored at AWS's Status Page here: https://health.aws.amazon.com/health/statusSep <var data-var='date'>18</var>, <var data-var='time'>19:05</var> UTC Monitoring - We've deployed to alternate AWS infrastructure to mitigate issues from our original infrastructure. Connect Logins and API requests are starting to recover, and we're continuing to monitor. AWS continues to investigate their outages in our original infrastructure zone.Sep <var data-var='date'>18</var>, <var data-var='time'>18:55</var> UTC Update - AWS has acknowledged and begun investigating an outage. Progress can be monitored on AWS's Status Page here: https://health.aws.amazon.com/health/status Smartcar Connect logins and API requests are currently failing. We've deployed to alternative AWS infrastructure to mitigate issues originating in our current infrastructure.Sep <var data-var='date'>18</var>, <var data-var='time'>18:32</var> UTC Update - Smartcar Connect logins and API requests are currently failing. We are attempting to deploy to alternative AWS infrastructure to mitigate issues originating in our current infrastructure.Sep <var data-var='date'>18</var>, <var data-var='time'>18:27</var> UTC Update - API requests to Smartcar are currently failing. We are attempting to deploy to alternative AWS infrastructure to mitigate issues originating in our current infrastructure.Sep <var data-var='date'>18</var>, <var data-var='time'>17:59</var> UTC Identified - We're currently investigating a suspected AWS outage that may be causing Smartcar API downtime.</content> </entry> <entry> <id>tag:status.smartcar.com,2005:Incident/16228739</id> <published>2023-02-28T05:15:05Z</published> <updated>2023-02-28T05:15:05Z</updated> <link rel="alternate" type="text/html" href="https://status.smartcar.com/incidents/sb36ywthx1gl"/> <title>Smartcar Scheduled Maintenance - Monday February 27 at 9pm PST</title> <content type="html">Feb <var data-var='date'>28</var>, <var data-var='time'>05:15</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>28</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>22</var>, <var data-var='time'>00:59</var> UTC Scheduled - We will be performing some maintenance on our databases Monday February 27, starting at 9:00pm PST. We expect the maintenance to take 10 minutes. During this period Smartcar API, Smartcar Connect and the Developer Dashboard will be unavailable. All requests will return 503 - Service Unavailable. We will post another update at end of the maintenance period. Please reach out to support@smartcar.com, or your Customer Success Manager with any questions.</content> </entry> <entry> <id>tag:status.smartcar.com,2005:Incident/11431783</id> <published>2022-10-04T23:06:39Z</published> <updated>2022-10-04T23:06:39Z</updated> <link rel="alternate" type="text/html" href="https://status.smartcar.com/incidents/12nsklv8md8q"/> <title>Planned Maintenance: Audi Europe, Volkswagen Europe and Skoda Europe</title> <content type="html">Oct <var data-var='date'> 4</var>, <var data-var='time'>23:06</var> UTC Resolved - Planned maintenance for the impacted OEMs appears to be resolved and we're seeing error rates decline. If you continue to experience issues please reach out to us at support@smartcar.com.Oct <var data-var='date'> 4</var>, <var data-var='time'>21:02</var> UTC Identified - The following brands are undergoing maintenance on their connected services - Audi Europe, Volkswagen Europe and Skoda Europe. Currently login attempts through Smartcar Connect will fail for Audi, Volkswagen and Skoda. API requests to Volkswagen and Skoda will return errors until their maintenance has been completed. We'll provide further updates as we have them.</content> </entry> <entry> <id>tag:status.smartcar.com,2005:Incident/11330094</id> <published>2022-09-30T20:02:54Z</published> <updated>2022-09-30T20:02:54Z</updated> <link rel="alternate" type="text/html" href="https://status.smartcar.com/incidents/y4mjg41074g0"/> <title>Kia Europe: Elevated error rates for logins and API Requests</title> <content type="html">Sep <var data-var='date'>30</var>, <var data-var='time'>20:02</var> UTC Resolved - This incident has been resolved. If you continue to experience issues please reach out to us at support@smartcar.com.Sep <var data-var='date'>30</var>, <var data-var='time'>19:02</var> UTC Monitoring - Kia appears to be recovering and error rates are returning to normal. If you continue to experience issues please reach out to us at support@smartcar.com.Sep <var data-var='date'>30</var>, <var data-var='time'>17:37</var> UTC Identified - Kia's connected services are experiencing issues. Login attempts and API requests to Kia's in Europe may fail until Kia has fully recovered.</content> </entry> <entry> <id>tag:status.smartcar.com,2005:Incident/10841278</id> <published>2022-08-17T16:03:06Z</published> <updated>2022-08-17T16:03:06Z</updated> <link rel="alternate" type="text/html" href="https://status.smartcar.com/incidents/qlcrq5k7r0gk"/> <title>Kia: Connected Services Outage</title> <content type="html">Aug <var data-var='date'>17</var>, <var data-var='time'>16:03</var> UTC Resolved - Kia login and API error rates are back within norms. Email support@smartcar.com if your application continues to experience any issues!Aug <var data-var='date'>16</var>, <var data-var='time'>23:27</var> UTC Identified - Kia is currently experiencing a connected services outage. Logins and API requests made to Kia vehicles may return errors until the outage is resolved. We'll provide further updates as we have them.</content> </entry> <entry> <id>tag:status.smartcar.com,2005:Incident/10496854</id> <published>2022-07-08T16:00:04Z</published> <updated>2022-07-08T16:00:04Z</updated> <link rel="alternate" type="text/html" href="https://status.smartcar.com/incidents/zmxvtf52p5cb"/> <title>Hyundai: Connected Services Outage</title> <content type="html">Jul <var data-var='date'> 8</var>, <var data-var='time'>16:00</var> UTC Resolved - Hyundai login and API error rates are back within norms. Email support@smartcar.com if your application continues to experience any issues!Jul <var data-var='date'> 8</var>, <var data-var='time'>04:49</var> UTC Identified - Hyundai is currently experiencing a connected services outage. Logins and API requests made to Hyundai vehicles may return errors until the outage is resolved. We'll provide further updates as we have them.</content> </entry> <entry> <id>tag:status.smartcar.com,2005:Incident/10472483</id> <published>2022-07-05T17:32:57Z</published> <updated>2022-07-05T17:32:57Z</updated> <link rel="alternate" type="text/html" href="https://status.smartcar.com/incidents/m9j0203sfjlg"/> <title>Nissan: Outage</title> <content type="html">Jul <var data-var='date'> 5</var>, <var data-var='time'>17:32</var> UTC Resolved - This incident has been resolved. Please reach out to support@smartcar.com if you continue to experience any issues.Jul <var data-var='date'> 5</var>, <var data-var='time'>15:54</var> UTC Identified - Nissan is currently experiencing a connected services outage. Logins and API requests made to Nissan vehicles may return errors until the outage is resolved. We'll provide further updates as we have them.</content> </entry> <entry> <id>tag:status.smartcar.com,2005:Incident/10186854</id> <published>2022-06-10T02:33:36Z</published> <updated>2022-06-10T02:33:36Z</updated> <link rel="alternate" type="text/html" href="https://status.smartcar.com/incidents/pqn1pf9rbym2"/> <title>Audi Europe: Elevated error rates for logins and API Requests</title> <content type="html">Jun <var data-var='date'>10</var>, <var data-var='time'>02:33</var> UTC Resolved - This incident has been resolved.Jun <var data-var='date'>10</var>, <var data-var='time'>02:33</var> UTC Update - This incident has been resolved. If you continue to experience issues please reach out to us at support@smartcar.com.Jun <var data-var='date'> 9</var>, <var data-var='time'>01:56</var> UTC Monitoring - Audi appears to be recovering and error rates are returning to normal. If you continue to experience issues please reach out to us at support@smartcar.com.Jun <var data-var='date'> 8</var>, <var data-var='time'>20:45</var> UTC Identified - Audi's connected service is experiencing issues. Login and attempts and API requests to Audi's in Europe may fail until Audi has fully recovered.Jun <var data-var='date'> 8</var>, <var data-var='time'>17:40</var> UTC Investigating - We are currently investigating elevated error rates for login attempts and API requests to Audis in Europe.</content> </entry> <entry> <id>tag:status.smartcar.com,2005:Incident/10031738</id> <published>2022-05-20T00:03:26Z</published> <updated>2022-05-20T00:03:26Z</updated> <link rel="alternate" type="text/html" href="https://status.smartcar.com/incidents/srlpqv5n4xqn"/> <title>Audi Europe: Elevated error rates for API Requests</title> <content type="html">May <var data-var='date'>20</var>, <var data-var='time'>00:03</var> UTC Resolved - Audi login and API error rates are back within norms. Email support@smartcar.com if your application continues to experience any issues!May <var data-var='date'>19</var>, <var data-var='time'>22:20</var> UTC Monitoring - Audi error rates are trending towards normal. We'll continue to monitor and provide another update once we learn more.May <var data-var='date'>19</var>, <var data-var='time'>22:04</var> UTC Update - A fix has been deployed that resolves issues with Audi US. Audi EU logins will succeed, but API requests may continue to return errors.May <var data-var='date'>19</var>, <var data-var='time'>20:33</var> UTC Identified - Audi is currently experiencing a connected services outage. Logins and API requests made to Audi vehicles in the US and Europe may return errors until the outage is resolved.</content> </entry> <entry> <id>tag:status.smartcar.com,2005:Incident/10023021</id> <published>2022-05-18T21:08:15Z</published> <updated>2022-05-18T21:08:15Z</updated> <link rel="alternate" type="text/html" href="https://status.smartcar.com/incidents/xl708tcnc2rp"/> <title>Mercedes: Elevated Error Rates</title> <content type="html">May <var data-var='date'>18</var>, <var data-var='time'>21:08</var> UTC Resolved - Error rates for login attempts and API requests to Mercedes vehicles are now back to normal. Reach out to us at support@smartcar.com if your application continues to experience any issues!May <var data-var='date'>18</var>, <var data-var='time'>19:36</var> UTC Investigating - We're investigating elevated error rates for login attempts through Smartcar Connect and API requests for Mercedes.</content> </entry> <entry> <id>tag:status.smartcar.com,2005:Incident/9916752</id> <published>2022-05-05T04:49:42Z</published> <updated>2022-05-05T04:49:42Z</updated> <link rel="alternate" type="text/html" href="https://status.smartcar.com/incidents/n5gkb6ysqz38"/> <title>Mercedes: Elevated Error Rates</title> <content type="html">May <var data-var='date'> 5</var>, <var data-var='time'>04:49</var> UTC Resolved - This incident has been resolved. Please reach out to us at support@smartcar.com if you continue to experience issues.May <var data-var='date'> 5</var>, <var data-var='time'>03:48</var> UTC Monitoring - Error rates are trending downward, but some vehicles may continue to receive errors. We'll continue to monitor the situation and update once everything is back to normal. Please reach out to us at support@smartcar.com if you continue to experience issues.May <var data-var='date'> 5</var>, <var data-var='time'>02:26</var> UTC Investigating - We're currently investigating elevated error rates for API requests made to Mercedes vehicles.</content> </entry> <entry> <id>tag:status.smartcar.com,2005:Incident/9838142</id> <published>2022-04-23T03:55:20Z</published> <updated>2022-04-23T03:55:20Z</updated> <link rel="alternate" type="text/html" href="https://status.smartcar.com/incidents/mgdz56wbhp6x"/> <title>Audi - Europe: Connected Services Outage</title> <content type="html">Apr <var data-var='date'>23</var>, <var data-var='time'>03:55</var> UTC Resolved - Audi's connected service outage appears to be resolved. Login and API error rates are trending toward normal. Email support@smartcar.com if your application continues to experience any issues!Apr <var data-var='date'>23</var>, <var data-var='time'>02:05</var> UTC Investigating - We're investigating elevated error rates for Audi in Europe. Login attempts and API requests appear to be impacted. We'll provide further updates as we have them.</content> </entry> <entry> <id>tag:status.smartcar.com,2005:Incident/9790932</id> <published>2022-04-16T18:01:41Z</published> <updated>2022-04-16T18:01:42Z</updated> <link rel="alternate" type="text/html" href="https://status.smartcar.com/incidents/3dn9vsh10g1h"/> <title>Hyundai: Connected Services Outage</title> <content type="html">Apr <var data-var='date'>16</var>, <var data-var='time'>18:01</var> UTC Resolved - Hyundai login and API error rates are back within norms. Email support@smartcar.com if your application continues to experience any issues!Apr <var data-var='date'>16</var>, <var data-var='time'>05:15</var> UTC Monitoring - Hyundai's connected service outage appears resolved with the completion of their maintenance window. Login and API error rates are trending toward normal. We'll continue to monitor overnight and post another update once error rates are normal across the board.Apr <var data-var='date'>16</var>, <var data-var='time'>03:28</var> UTC Update - Hyundai has entered a planned maintenance period, estimated to end at 9:30pm Pacific. Logins and API requests may continue to be affected throughout that time.Apr <var data-var='date'>15</var>, <var data-var='time'>23:32</var> UTC Update - Login attempts appear to have recovered, however API requests to Hyundai vehicles will return errors until the outage is fully resolved. We'll continue to monitor the situation and provide updates as we have them.Apr <var data-var='date'>15</var>, <var data-var='time'>21:35</var> UTC Identified - Hyundai is currently experiencing a connected services outage. Logins and API requests made to Hyundai vehicles will return errors until the outage is resolved. We'll provide further updates as we have them.</content> </entry> <entry> <id>tag:status.smartcar.com,2005:Incident/9686758</id> <published>2022-04-01T18:29:13Z</published> <updated>2022-04-01T18:29:13Z</updated> <link rel="alternate" type="text/html" href="https://status.smartcar.com/incidents/vg1b7x3fyp3z"/> <title>Smartcar Webhooks: Elevated Error Rates</title> <content type="html">Apr <var data-var='date'> 1</var>, <var data-var='time'>18:29</var> UTC Resolved - Error rates are back to normal. If your application continues to experience any issues, reach out to us at support@smartcar.com.Apr <var data-var='date'> 1</var>, <var data-var='time'>17:19</var> UTC Monitoring - A fix has been deployed, and we are currently monitoring the results.Apr <var data-var='date'> 1</var>, <var data-var='time'>16:09</var> UTC Identified - We've identified the issue and are currently implementing a fix.Apr <var data-var='date'> 1</var>, <var data-var='time'>15:56</var> UTC Investigating - We are currently investigating elevated error rates for data being returned through Smartcar's scheduled webhooks.</content> </entry> <entry> <id>tag:status.smartcar.com,2005:Incident/9539087</id> <published>2022-03-14T17:24:10Z</published> <updated>2022-03-14T17:24:10Z</updated> <link rel="alternate" type="text/html" href="https://status.smartcar.com/incidents/4jkzk9mrgfw4"/> <title>Nissan: Outage</title> <content type="html">Mar <var data-var='date'>14</var>, <var data-var='time'>17:24</var> UTC Resolved - Nissan has resolved their connected services outage. Logins and API requests to Nissan vehicles are once more completing successfully, and error rates have returned to normal ranges. If your application continues to experience any issues with Nissan vehicles, please reach out to us at support@smartcar.com and we're happy to help!Mar <var data-var='date'>14</var>, <var data-var='time'>15:33</var> UTC Investigating - Nissan is currently experiencing a connected services outage. Logins and API requests made to Nissan vehicles will return errors until the outage is resolved. We'll provide further updates as we have them.</content> </entry> <entry> <id>tag:status.smartcar.com,2005:Incident/9518621</id> <published>2022-03-11T20:45:03Z</published> <updated>2022-03-11T20:45:03Z</updated> <link rel="alternate" type="text/html" href="https://status.smartcar.com/incidents/tfylp5slf653"/> <title>Hyundai: Outage</title> <content type="html">Mar <var data-var='date'>11</var>, <var data-var='time'>20:45</var> UTC Resolved - Hyundai has resolved their connected services outage. Logins and API requests to Hyundai vehicles are once more completing successfully, and error rates have returned to normal ranges. If your application continues to experience any issues with Hyundai vehicles, please reach out to us at support@smartcar.com and we're happy to help!Mar <var data-var='date'>11</var>, <var data-var='time'>18:33</var> UTC Monitoring - Hyundai has resolved their outage, and Logins and API requests to Hyundai vehicles are once more completing successfully. We'll continue to monitor error rates, and update once more when everything is back to normal!Mar <var data-var='date'>11</var>, <var data-var='time'>16:21</var> UTC Identified - Hyundai is currently experiencing a connected services outage. Logins and API requests made to Hyundai vehicles will return errors until the outage is resolved. We'll provide further updates as we have them.</content> </entry> <entry> <id>tag:status.smartcar.com,2005:Incident/9242795</id> <published>2022-02-05T08:38:58Z</published> <updated>2022-02-05T08:38:58Z</updated> <link rel="alternate" type="text/html" href="https://status.smartcar.com/incidents/46x1frq62trk"/> <title>FCA: Connected Services Outage</title> <content type="html">Feb <var data-var='date'> 5</var>, <var data-var='time'>08:38</var> UTC Resolved - The FCA outage has been resolved. API requests and logins for Chrysler, Dodge, RAM, and Jeep vehicles are once again functioning normally. If your application continues to experience any issues, please reach out to support@smartcar.com.Feb <var data-var='date'> 5</var>, <var data-var='time'>07:54</var> UTC Update - FCA vehicles continue to experience a connected service outage. Though we've seen sporadic successes, logins and API requests for Chrysler, Dodge, RAM, and Jeep vehicles are likely to return errors until the outage is fully resolved. We'll continue to monitor, and provide an update once things return to normal.Feb <var data-var='date'> 5</var>, <var data-var='time'>06:38</var> UTC Identified - FCA vehicles continue to experience a connected service outage. Logins and API requests for Chrysler, Dodge, RAM, and Jeep vehicles will return errors until the outage is resolved.Feb <var data-var='date'> 5</var>, <var data-var='time'>05:59</var> UTC Investigating - FCA vehicles are currently experiencing a connected service outage. Logins and API requests for Chrysler, Dodge, RAM, and Jeep vehicles will return errors until the outage is resolved.</content> </entry> <entry> <id>tag:status.smartcar.com,2005:Incident/9221845</id> <published>2022-02-02T19:26:04Z</published> <updated>2022-02-02T19:26:04Z</updated> <link rel="alternate" type="text/html" href="https://status.smartcar.com/incidents/ls12hv84z842"/> <title>VW + Audi: Europe + US Login Outage</title> <content type="html">Feb <var data-var='date'> 2</var>, <var data-var='time'>19:26</var> UTC Resolved - This incident has been resolved. If your application continues to experience issues, please reach out to support@smartcar.com.Feb <var data-var='date'> 2</var>, <var data-var='time'>17:29</var> UTC Monitoring - VW's login services are back up in the US and Europe. Login attempts to VW and Audi vehicles should now work once more. We'll continue to monitor error rates to confirm. If your application continues to experience any trouble, reach out to support@smartcar.comFeb <var data-var='date'> 2</var>, <var data-var='time'>17:06</var> UTC Update - VW's login services in Europe and the US are currently experiencing an outage. Login attempts to both VW and Audi vehicles will return errors until the outage is resolved.Feb <var data-var='date'> 2</var>, <var data-var='time'>16:18</var> UTC Identified - VW's login services in the US are currently experiencing an outage. Login attempts to VW vehicles using Car-Net in the US will return errors until the outage is resolved.</content> </entry> <entry> <id>tag:status.smartcar.com,2005:Incident/9186095</id> <published>2022-01-28T20:39:41Z</published> <updated>2022-01-28T20:39:41Z</updated> <link rel="alternate" type="text/html" href="https://status.smartcar.com/incidents/vfnwt5rlpcfn"/> <title>VW and Audi: Elevated login failures</title> <content type="html">Jan <var data-var='date'>28</var>, <var data-var='time'>20:39</var> UTC Resolved - This incident has been resolved. If your application continues to experience issues, please reach out to support@smartcar.com.Jan <var data-var='date'>28</var>, <var data-var='time'>20:09</var> UTC Monitoring - We've implemented a fix, and are currently monitoring the results. We'll update again once we've confirmed things are back to normal across the board.Jan <var data-var='date'>28</var>, <var data-var='time'>17:58</var> UTC Identified - We've identified the issue and are currently working on a fix.Jan <var data-var='date'>28</var>, <var data-var='time'>17:33</var> UTC Investigating - We are currently investigating elevated error rates during logins for VW and Audi vehicles through Smartcar Connect.</content> </entry> <entry> <id>tag:status.smartcar.com,2005:Incident/9169038</id> <published>2022-01-26T18:07:54Z</published> <updated>2022-01-26T18:07:54Z</updated> <link rel="alternate" type="text/html" href="https://status.smartcar.com/incidents/4ylpdr68m1q6"/> <title>Tesla: Elevated Error rates for Logins and API Requests</title> <content type="html">Jan <var data-var='date'>26</var>, <var data-var='time'>18:07</var> UTC Resolved - This incident has been resolved. If your application continues to experience issues, please reach out to support@smartcar.com.Jan <var data-var='date'>26</var>, <var data-var='time'>17:35</var> UTC Monitoring - The elevated error rates seem to have been related to some Tesla downtime. This has been resolved and error rates have started to fall. If your application continues to experience issues, please reach out to support@smartcar.com.Jan <var data-var='date'>26</var>, <var data-var='time'>16:14</var> UTC Investigating - We are currently investigating elevated error rates of failed login attempts and API Requests to Tesla vehicles.</content> </entry> </feed>

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