CINXE.COM
Return Policy – GraphQL Swag Shop
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All returns must be accompanied by a聽Return Authorization (RA) number聽(see below "> <meta property="og:site_name" content="GraphQL Swag Shop"> <meta property="og:url" content="https://store.graphql.org/pages/return-policy"> <meta property="og:title" content="Return Policy"> <meta property="og:type" content="website"> <meta property="og:description" content="To be eligible for a return, you must contact us within 30 days from the date of purchase and your item must be unused and in the same condition you received it. Your item must be in the original package with all tags attached and intact. All returns must be accompanied by a聽Return Authorization (RA) number聽(see below "><meta property="og:image" content="http://store.graphql.org/cdn/shop/files/GraphQL-logo.png?height=628&pad_color=f5f6f8&v=1663253428&width=1200"> <meta property="og:image:secure_url" content="https://store.graphql.org/cdn/shop/files/GraphQL-logo.png?height=628&pad_color=f5f6f8&v=1663253428&width=1200"> <meta property="og:image:width" content="1200"> <meta property="og:image:height" content="628"><meta name="twitter:card" content="summary_large_image"> <meta name="twitter:title" content="Return Policy"> <meta name="twitter:description" content="To be eligible for a return, you must contact us within 30 days from the date of purchase and your item must be unused and in the same condition you received it. Your item must be in the original package with all tags attached and intact. 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header-wrapper--border-bottom"> <header class="header header--middle-left page-width header--has-menu"><header-drawer data-breakpoint="tablet"> <details id="Details-menu-drawer-container" class="menu-drawer-container"> <summary class="header__icon header__icon--menu header__icon--summary link focus-inset" aria-label="Menu"> <span> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" role="presentation" class="icon icon-hamburger" fill="none" viewBox="0 0 18 16"> <path d="M1 .5a.5.5 0 100 1h15.71a.5.5 0 000-1H1zM.5 8a.5.5 0 01.5-.5h15.71a.5.5 0 010 1H1A.5.5 0 01.5 8zm0 7a.5.5 0 01.5-.5h15.71a.5.5 0 010 1H1a.5.5 0 01-.5-.5z" fill="currentColor"> </svg> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" role="presentation" class="icon icon-close" fill="none" viewBox="0 0 18 17"> <path d="M.865 15.978a.5.5 0 00.707.707l7.433-7.431 7.579 7.282a.501.501 0 00.846-.37.5.5 0 00-.153-.351L9.712 8.546l7.417-7.416a.5.5 0 10-.707-.708L8.991 7.853 1.413.573a.5.5 0 10-.693.72l7.563 7.268-7.418 7.417z" fill="currentColor"> </svg> </span> </summary> <div id="menu-drawer" class="gradient menu-drawer motion-reduce" tabindex="-1"> <div class="menu-drawer__inner-container"> <div class="menu-drawer__navigation-container"> <nav class="menu-drawer__navigation"> <ul class="menu-drawer__menu has-submenu list-menu" role="list"><li><a href="/collections/all" class="menu-drawer__menu-item list-menu__item link link--text focus-inset"> Shop All </a></li><li><a href="/pages/about-us" class="menu-drawer__menu-item list-menu__item link link--text focus-inset"> FAQs </a></li></ul> </nav> <div class="menu-drawer__utility-links"><ul class="list list-social list-unstyled" role="list"></ul> </div> </div> </div> </div> </details> </header-drawer><a href="/" class="header__heading-link link link--text focus-inset"><img src="//store.graphql.org/cdn/shop/files/GraphQL-logo.png?v=1663253428" alt="GraphQL Swag Shop" srcset="//store.graphql.org/cdn/shop/files/GraphQL-logo.png?v=1663253428&width=50 50w, //store.graphql.org/cdn/shop/files/GraphQL-logo.png?v=1663253428&width=100 100w, //store.graphql.org/cdn/shop/files/GraphQL-logo.png?v=1663253428&width=150 150w, //store.graphql.org/cdn/shop/files/GraphQL-logo.png?v=1663253428&width=200 200w, //store.graphql.org/cdn/shop/files/GraphQL-logo.png?v=1663253428&width=250 250w, //store.graphql.org/cdn/shop/files/GraphQL-logo.png?v=1663253428&width=300 300w, //store.graphql.org/cdn/shop/files/GraphQL-logo.png?v=1663253428&width=400 400w, //store.graphql.org/cdn/shop/files/GraphQL-logo.png?v=1663253428&width=500 500w" width="130" height="40.95" class="header__heading-logo"> </a><nav class="header__inline-menu"> <ul class="list-menu list-menu--inline" role="list"><li><a href="/collections/all" class="header__menu-item header__menu-item list-menu__item link link--text focus-inset"> <span>Shop All</span> </a></li><li><a href="/pages/about-us" class="header__menu-item header__menu-item list-menu__item link link--text focus-inset"> <span>FAQs</span> </a></li></ul> </nav><div class="header__icons"> <details-modal class="header__search"> <details> <summary class="header__icon header__icon--search header__icon--summary link focus-inset modal__toggle" aria-haspopup="dialog" aria-label="Search"> <span> <svg class="modal__toggle-open icon icon-search" aria-hidden="true" focusable="false" role="presentation"> <use href="#icon-search"> </svg> <svg class="modal__toggle-close icon icon-close" aria-hidden="true" focusable="false" role="presentation"> <use href="#icon-close"> </svg> </span> </summary> <div class="search-modal modal__content gradient" role="dialog" aria-modal="true" aria-label="Search"> <div class="modal-overlay"></div> <div class="search-modal__content search-modal__content-bottom" tabindex="-1"><predictive-search class="search-modal__form" data-loading-text="Loading..."><form action="/search" method="get" role="search" class="search search-modal__form"> <div class="field"> <input class="search__input field__input" id="Search-In-Modal" type="search" name="q" value="" placeholder="Search"role="combobox" aria-expanded="false" aria-owns="predictive-search-results-list" aria-controls="predictive-search-results-list" aria-haspopup="listbox" aria-autocomplete="list" autocorrect="off" autocomplete="off" autocapitalize="off" spellcheck="false"> <label class="field__label" for="Search-In-Modal">Search</label> <input type="hidden" name="options[prefix]" value="last"> <button class="search__button field__button" aria-label="Search"> <svg class="icon icon-search" aria-hidden="true" focusable="false" role="presentation"> <use href="#icon-search"> </svg> </button> </div><div class="predictive-search predictive-search--header" tabindex="-1" data-predictive-search> <div class="predictive-search__loading-state"> <svg aria-hidden="true" focusable="false" role="presentation" class="spinner" viewBox="0 0 66 66" xmlns="http://www.w3.org/2000/svg"> <circle class="path" fill="none" stroke-width="6" cx="33" cy="33" r="30"></circle> </svg> </div> </div> <span class="predictive-search-status visually-hidden" role="status" aria-hidden="true"></span></form></predictive-search><button type="button" class="search-modal__close-button modal__close-button link link--text focus-inset" aria-label="Close"> <svg class="icon icon-close" aria-hidden="true" focusable="false" role="presentation"> <use href="#icon-close"> </svg> </button> </div> </div> </details> </details-modal><a href="/cart" class="header__icon header__icon--cart link focus-inset" id="cart-icon-bubble"><svg class="icon icon-cart-empty" aria-hidden="true" focusable="false" role="presentation" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 40 40" fill="none"> <path d="m15.75 11.8h-3.16l-.77 11.6a5 5 0 0 0 4.99 5.34h7.38a5 5 0 0 0 4.99-5.33l-.78-11.61zm0 1h-2.22l-.71 10.67a4 4 0 0 0 3.99 4.27h7.38a4 4 0 0 0 4-4.27l-.72-10.67h-2.22v.63a4.75 4.75 0 1 1 -9.5 0zm8.5 0h-7.5v.63a3.75 3.75 0 1 0 7.5 0z" fill="currentColor" fill-rule="evenodd"/> </svg> <span class="visually-hidden">Cart</span></a> </div> </header> </sticky-header> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "Organization", "name": "GraphQL Swag Shop", "logo": "https:\/\/store.graphql.org\/cdn\/shop\/files\/GraphQL-logo.png?v=1663253428\u0026width=600", "sameAs": [ "", "", "", "", "", "", "", "", "" ], "url": "https:\/\/store.graphql.org\/pages\/return-policy" } </script> </div> <main id="MainContent" class="content-for-layout focus-none" role="main" tabindex="-1"> <section id="shopify-section-template--15614220927143__main" class="shopify-section section"><link rel="stylesheet" href="//store.graphql.org/cdn/shop/t/8/assets/section-main-page.css?v=848677459125201531663253234" media="print" onload="this.media='all'"> <link rel="stylesheet" href="//store.graphql.org/cdn/shop/t/8/assets/component-rte.css?v=69919436638515329781663253234" media="print" onload="this.media='all'"> <noscript><link href="//store.graphql.org/cdn/shop/t/8/assets/section-main-page.css?v=848677459125201531663253234" rel="stylesheet" type="text/css" media="all" /></noscript> <noscript><link href="//store.graphql.org/cdn/shop/t/8/assets/component-rte.css?v=69919436638515329781663253234" rel="stylesheet" type="text/css" media="all" /></noscript><style data-shopify>.section-template--15614220927143__main-padding { padding-top: 21px; padding-bottom: 21px; } @media screen and (min-width: 750px) { .section-template--15614220927143__main-padding { padding-top: 28px; padding-bottom: 28px; } }</style><div class="page-width page-width--narrow section-template--15614220927143__main-padding"> <h1 class="main-page-title page-title h0"> Return Policy </h1> <div class="rte"> <meta charset="utf-8"> <p>To be eligible for a return, you must contact us within 30 days from the date of purchase and your item must be unused and in the same condition you received it. Your item must be in the original package with all tags attached and intact. All returns must be accompanied by a<span>聽</span><em>Return Authorization (RA) number</em><span>聽</span>(see below for obtaining a RA#).</p> <p>Once we receive your item, we will inspect it and notify you within 2 business days on the status of your return.</p> <p>If your return is approved, we will initiate a refund to your credit card. You will receive the credit within 5 business days, depending on your card issuer鈥檚 policies.</p> <h1> <strong><br></strong>Shipping costs</h1> <p>You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.</p> <p>Ultimately we want you to be happy with your purchase. If you have any questions please feel free to email us at<span> <a href="mailto:store@summit3pl.com" data-mce-fragment="1" data-mce-href="mailto:store@pinnaclebranding.com" target="_blank">store@summit3pl.com</a></span></p> <p>聽</p> <h1>How to obtain a Return Authorization (RA) number</h1> <p>Please contact us at <a href="mailto:store@summit3pl.com" data-mce-fragment="1" data-mce-href="mailto:store@pinnaclebranding.com" target="_blank">store@summit3pl.com</a><span>聽</span>to obtain your RA#. Please have order number聽listed and reason for return. Also include if you would like a refund or exchange. The return address will be provided to you by our customer service representative.聽<br><br></p> <h1>Returning your item</h1> <p>We recommend that you ship your package with a carrier that can provide tracking and insurance. We are not responsible for packages lost in transit without proof of tracking.</p> <p>If a customer returns merchandise that does not meet conditions of the Satisfaction Guarantee, it will be sent back to the customer at their expense.</p> <p>To return or exchange your product:</p> <ul> <li>Include a copy of your proof of purchase.</li> <li>Package must be marked with the Return Authorization (RA) number.</li> <li>Ship your package with a carrier that can provide tracking and insurance.</li> </ul> </div> </div> </section> </main> <div id="shopify-section-footer" class="shopify-section"> <link href="//store.graphql.org/cdn/shop/t/8/assets/section-footer.css?v=83777583229853969691663253235" rel="stylesheet" type="text/css" media="all" /> <link rel="stylesheet" href="//store.graphql.org/cdn/shop/t/8/assets/component-newsletter.css?v=103472482056003053551663253234" media="print" onload="this.media='all'"> <link rel="stylesheet" href="//store.graphql.org/cdn/shop/t/8/assets/component-list-menu.css?v=151968516119678728991663253234" media="print" onload="this.media='all'"> <link rel="stylesheet" href="//store.graphql.org/cdn/shop/t/8/assets/component-list-payment.css?v=69253961410771838501663253233" media="print" onload="this.media='all'"> <link rel="stylesheet" href="//store.graphql.org/cdn/shop/t/8/assets/component-list-social.css?v=52211663153726659061663253232" media="print" onload="this.media='all'"> <link rel="stylesheet" href="//store.graphql.org/cdn/shop/t/8/assets/component-rte.css?v=69919436638515329781663253234" media="print" onload="this.media='all'"> <link rel="stylesheet" href="//store.graphql.org/cdn/shop/t/8/assets/disclosure.css?v=646595190999601341663253233" media="print" onload="this.media='all'"> <noscript><link href="//store.graphql.org/cdn/shop/t/8/assets/component-newsletter.css?v=103472482056003053551663253234" rel="stylesheet" type="text/css" media="all" /></noscript> <noscript><link href="//store.graphql.org/cdn/shop/t/8/assets/component-list-menu.css?v=151968516119678728991663253234" rel="stylesheet" type="text/css" media="all" /></noscript> <noscript><link href="//store.graphql.org/cdn/shop/t/8/assets/component-list-payment.css?v=69253961410771838501663253233" rel="stylesheet" type="text/css" media="all" /></noscript> <noscript><link href="//store.graphql.org/cdn/shop/t/8/assets/component-list-social.css?v=52211663153726659061663253232" rel="stylesheet" type="text/css" media="all" /></noscript> <noscript><link href="//store.graphql.org/cdn/shop/t/8/assets/component-rte.css?v=69919436638515329781663253234" rel="stylesheet" type="text/css" media="all" /></noscript> <noscript><link href="//store.graphql.org/cdn/shop/t/8/assets/disclosure.css?v=646595190999601341663253233" rel="stylesheet" type="text/css" media="all" /></noscript><style data-shopify>.footer { margin-top: 36px; } .section-footer-padding { padding-top: 27px; padding-bottom: 27px; } @media screen and (min-width: 750px) { .footer { margin-top: 48px; } .section-footer-padding { padding-top: 36px; padding-bottom: 36px; } }</style><footer class="footer color-accent-2 gradient section-footer-padding"><div class="footer__content-top page-width"><div class="footer__blocks-wrapper grid grid--1-col grid--2-col grid--4-col-tablet "><div class="footer-block grid__item" ><div class="footer-block__details-content footer-block-image "><img srcset= "//store.graphql.org/cdn/shop/files/GraphQL-logo.png?v=1663253428&width=145, //store.graphql.org/cdn/shop/files/GraphQL-logo.png?v=1663253428&width=290 2x" src="//store.graphql.org/cdn/shop/files/GraphQL-logo.png?v=1663253428&width=400" alt="" loading="lazy" width="600" height="189" style="max-width: min(100%, 145px);" ></div></div><div class="footer-block grid__item footer-block--menu" ><h2 class="footer-block__heading">Quick links</h2><ul class="footer-block__details-content list-unstyled"><li> <a href="https://graphql.org/" class="link link--text list-menu__item list-menu__item--link"> GraphQL </a> </li><li> <a href="/pages/contact-us" class="link link--text list-menu__item list-menu__item--link"> Contact Us </a> </li></ul></div><div class="footer-block grid__item footer-block--menu" ><h2 class="footer-block__heading">Info</h2><ul class="footer-block__details-content list-unstyled"><li> <a href="/pages/about-us" class="link link--text list-menu__item list-menu__item--link"> FAQs </a> </li><li> <a href="/pages/return-policy" class="link link--text list-menu__item list-menu__item--link list-menu__item--active"> Return Policy </a> </li></ul></div></div><div class="footer-block--newsletter"></div> </div><div class="footer__content-bottom"> <div class="footer__content-bottom-wrapper page-width"> <div class="footer__column footer__localization isolate"></div> <div class="footer__column footer__column--info"><div class="footer__copyright caption"> <small class="copyright__content">© 2024, <a href="/" title="">GraphQL Swag Shop</a></small> <small class="copyright__content"><a target="_blank" rel="nofollow" href="https://www.shopify.com?utm_campaign=poweredby&utm_medium=shopify&utm_source=onlinestore">Powered by Shopify</a></small> </div> </div> </div> </div> </footer> </div> <ul hidden> <li id="a11y-refresh-page-message">Choosing a selection results in a full page refresh.</li> <li id="a11y-new-window-message">Opens in a new window.</li> </ul> <script> window.shopUrl = 'https://store.graphql.org'; window.routes = { cart_add_url: '/cart/add', cart_change_url: '/cart/change', cart_update_url: '/cart/update', cart_url: '/cart', predictive_search_url: '/search/suggest' }; window.cartStrings = { error: `There was an error while updating your cart. Please try again.`, quantityError: `You can only add [quantity] of this item to your cart.` } window.variantStrings = { addToCart: `Add to cart`, soldOut: `Sold out`, unavailable: `Unavailable`, } window.accessibilityStrings = { imageAvailable: `Image [index] is now available in gallery view`, shareSuccess: `Link copied to clipboard`, pauseSlideshow: `Pause slideshow`, playSlideshow: `Play slideshow`, } </script><script src="//store.graphql.org/cdn/shop/t/8/assets/predictive-search.js?v=31278710863581584031663253233" defer="defer"></script></body> </html>