Digital SBA | U.S. Small Business Administration

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type="search" name="query" /> <button class="usa-button" type="submit"> <img src="/themes/custom/sba/dist/uswds/img/usa-icons-bg/search--white.svg" class="usa-search__submit-icon" alt="Search" /> </button> </form> </section> </div> </div> </nav> </header> <main class="main-content usa-layout-docs usa-section padding-top-0 main-content--sidebar" data-test="mainContent"> <a id="main-content" tabindex="-1"></a> <div class="grid-container"> <div class="grid-row"> <div id="block-sba-breadcrumbs" class="block block-system block-system-breadcrumb-block"> <nav class="usa-breadcrumb" aria-labelledby="system-breadcrumb"> <h2 id="system-breadcrumb" class="usa-sr-only">Breadcrumb</h2> <ol class="usa-breadcrumb__list"> <li class="usa-breadcrumb__list-item " > <a href="/" class="usa-breadcrumb__link"> <span>Home</span> </a> </li> <li class="usa-breadcrumb__list-item " > <a href="/about-sba" class="usa-breadcrumb__link"> <span>About SBA</span> </a> </li> <li class="usa-breadcrumb__list-item " > <a href="/about-sba/open-government" class="usa-breadcrumb__link"> <span>Open government</span> </a> </li> <li class="usa-breadcrumb__list-item usa-current" aria-current="page"> <span>Digital SBA</span> </li> </ol> </nav> </div> </div> <div class=""> <div data-drupal-messages-fallback class="hidden"></div> </div> <div class="grid-row "> </div> <div class="sba-layout-docs sba-layout-docs--sidebar"> <div class="layout-sidebar-first"> <nav aria-labelledby="sidebar-menu-navigation"> <h2 class="visually-hidden" id="sidebar-menu-navigation">Section navigation</h2> <ul class="usa-sidenav"> <li class="usa-sidenav__item first"> <a href="/about-sba/sba-locations"> <span>SBA locations</span> </a> </li> <li class="usa-sidenav__item expanded dropdown active active-trail"> <a class="usa-current" href="/about-sba/open-government"> <span>Open government</span> </a> <ul class="usa-sidenav__sublist"> <li class="usa-sidenav__item first"> <a href="/about-sba/open-government/foia"> <span>FOIA</span> </a> </li> <li class="usa-sidenav__item active active-trail"> <a class="usa-current" href="/about-sba/open-government/digital-sba"> <span>Digital SBA</span> </a> </li> <li class="usa-sidenav__item"> <a href="/about-sba/open-government/about-sbagov-website"> <span>About the SBA.gov website</span> </a> </li> <li class="usa-sidenav__item"> <a href="/about-sba/open-government/sba-privacy-program"> <span>SBA privacy program</span> </a> </li> <li class="usa-sidenav__item"> <a href="/about-sba/open-government/privacy-act-request-guide"> <span>Privacy Act request guide</span> </a> </li> <li class="usa-sidenav__item"> <a href="/about-sba/open-government/information-quality"> <span>Information quality</span> </a> </li> <li class="usa-sidenav__item"> <a href="/about-sba/open-government/sba-guidance"> <span>SBA guidance</span> </a> </li> <li class="usa-sidenav__item"> <a href="/about-sba/open-government/ai-inventory"> <span>AI inventory</span> </a> </li> <li class="usa-sidenav__item"> <a href="/about-sba/open-government/made-america-waivers"> <span>Made in America waivers</span> </a> </li> <li class="usa-sidenav__item last"> <a href="/about-sba/open-government/sms-terms-conditions"> <span>SMS terms and conditions</span> </a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/about-sba/sba-newsroom"> <span>SBA Newsroom</span> </a> </li> <li class="usa-sidenav__item"> <a href="/about-sba/work-sba"> <span>Work for SBA</span> </a> </li> <li class="usa-sidenav__item"> <a href="/about-sba/organization"> <span>Organization</span> </a> </li> <li class="usa-sidenav__item"> <a href="/about-sba/oversight-advocacy"> <span>Oversight and advocacy</span> </a> </li> <li class="usa-sidenav__item last"> <a href="/about-sba/information-other-languages"> <span>Information in other languages</span> </a> </li> </ul> </nav> </div> <div class="usa-layout-docs__main"> <h1 data-test="title" > <span>Digital SBA</span> </h1> <div id="block-sba-content" class="block block-system block-system-main-block"> <article class="basic-page"> <div> <div class="basic-page__summary" data-test="pageSummary"> Learn about SBA's efforts to improve its online capabilities and offerings in the areas of services, mobility, engagement, and security. </div> <div class="sba-toc sba-standard-margin-spacing"> <hr class="sba-toc__divider-first sba-standard-margin-spacing" role="presentation"> <h2 id="sba-toc-heading" class="sba-toc__heading js-toc-ignore">Content</h2> <nav id="sba-toc__nav" aria-labelledby="sba-toc-heading" class="sba_toc__nav sba-standard-margin-spacing"></nav> <hr role="presentation"> </div> <div class="paragraph paragraph--type--text-section paragraph--view-mode--default sba-standard-margin-spacing"> <div class="usa-prose field__item" data-test="fieldItem"><p>The following efforts support the federal government鈥檚 aim to enable more efficient and coordinated delivery of digital information across the federal space.</p> <p>On May 23, 2012, President Obama released a memorandum calling for all government agencies to "identify ways to use innovative technologies to streamline their delivery of services to lower costs, decrease service delivery times, and improve the customer experience." In response to this directive, the federal Chief Information Officer (CIO) released a <a href="https://obamawhitehouse.archives.gov/sites/default/files/omb/egov/digital-government/digital-government.html">directive</a> entitled "Digital Government: Building a 21st Century Platform to Better Serve the American People," which aims to deliver the general public and our government workforce access to government information and services on demand and on any device.</p> </div> </div> <div class="sba-section-headings"> <h2 class="sba-section-headings" id="digital-strategy"> Digital strategy</h2> </div> <div class="paragraph paragraph--type--text-section paragraph--view-mode--default sba-standard-margin-spacing"> <div class="usa-prose field__item" data-test="fieldItem"><p><a href="/document/support-sba-strategic-plan">The SBA Strategic Plan</a> is working to provide better access to information and to improve customer outreach and education. The SBA Information Resources Management (IRM) Strategic Plan directly aligns with goals from the SBA Strategic Plan and reflects the agency鈥檚 dedication to optimizing and maintaining SBA鈥檚 IT infrastructure, identifying areas for IT efficiency and innovation, and investing in the IT workforce. SBA's efforts in increasing use of digital services and automation, in many instances, has been at the forefront and will build upon the U.S. Digital Government Strategy issued on May 23, 2012.</p> </div> </div> <div class="sba-section-headings"> <h2 class="sba-section-headings" id="it-leadership-directory"> IT leadership directory</h2> </div> <div class="paragraph paragraph--type--text-section paragraph--view-mode--default sba-standard-margin-spacing"> <div class="usa-prose field__item" data-test="fieldItem"><p>The Bureau IT Leadership Directory for the Small Business Administration provides a directory of all SBA officials with the title of CIO or duties of a CIO.</p> <table class="usa-table usa-table--stacked"> <thead> <tr> <th>Name</th> <th>Employment Type</th> <th>Type Of Appointment</th> <th>Other Responsibilities</th> <th>Eval Rating Title</th> <th>Eval Reviewing Title</th> <th>Key Bureau CIO</th> </tr> </thead> <tbody> <tr> <td>Steve Kucharski</td> <td> </td> <td> </td> <td>Chief Information Officer (Acting)</td> <td> </td> <td> </td> <td> </td> </tr> <tr> <td>Luis Campudoni</td> <td>GS-15</td> <td>Career</td> <td>Deputy Chief Information Officer</td> <td>CIO</td> <td>CIO</td> <td>Yes</td> </tr> </tbody> </table> </div> </div> <div class="sba-section-headings"> <h2 class="sba-section-headings" id="evidence-and-evaluation-directory"> Evidence and evaluation directory</h2> </div> <div class="paragraph paragraph--type--text-section paragraph--view-mode--default sba-standard-margin-spacing"> <div class="usa-prose field__item" data-test="fieldItem"><p>To support the Foundations for Evidence-based Policymaking Act (2019), Office of Management and Budget (OMB) Memo M-19-23, and the Federal Data Strategy, SBA posts information about the following officials and publishes <a href="https://www.sba.gov/document/support-us-small-business-administration-data-governance-materials"><strong>agency data governance materials</strong></a>. Learn more about SBA鈥檚 <a href="/about-sba/organization/performance#id-program-evaluation-and-evidence-registry-peer">program evaluation</a> function.</p> <table class="usa-table usa-table--stacked"> <thead> <tr> <th><strong>Name</strong></th> <th><strong>Position</strong></th> <th><strong>Type of Appointment</strong></th> <th><strong>Official Title</strong></th> </tr> </thead> <tbody> <tr> <td>Anna Maria Calcagno</td> <td>Chief Data Officer</td> <td>Career</td> <td>Director, Office of Strategic Management and Enterprise Integrity</td> </tr> <tr> <td>Shabori Sen</td> <td>Evaluation Officer</td> <td>Career</td> <td>Director, Analysis and Evaluation Division</td> </tr> <tr> <td>Anna Maria Calcagno</td> <td>Statistical Official</td> <td>Career</td> <td>Director, Office of Strategic Management and Enterprise Integrity</td> </tr> </tbody> </table> </div> </div> <div class="sba-section-headings"> <h2 class="sba-section-headings" id="integrated-agency-wide-icam-governance-structure"> Integrated agency-wide ICAM governance structure</h2> </div> <div class="paragraph paragraph--type--text-section paragraph--view-mode--default sba-standard-margin-spacing"> <div class="usa-prose field__item" data-test="fieldItem"><p>To support <a href="https://www.whitehouse.gov/wp-content/uploads/2019/05/M-19-17.pdf">OMB M-19-17 (PDF)</a> on identity, credential, and access management (ICAM) that consolidates and updates previous policies, SBA has created agency-wide ICAM governance and services. These ensure secure and efficient operations by identifying, credentialing, monitoring, and managing subjects that access federal resources, including information, information systems, facilities, and secured areas across their respective enterprise.</p> <table class="usa-table usa-table--stacked"> <thead> <tr> <th><strong>Name</strong></th> <th><strong>Position</strong></th> <th><strong>Type of Appointment</strong></th> <th><strong>Official Title</strong></th> </tr> </thead> <tbody> <tr> <td><strong>Steve Kong</strong></td> <td>ICAM Chair</td> <td>Career</td> <td>Chief Operating Officer</td> </tr> <tr> <td><strong>Keith Bluestein</strong></td> <td>ICAM Vice-Chair</td> <td>Career</td> <td> <p>Chief Information Officer</p> <p>Senior Agency Official for Privacy</p> </td> </tr> <tr> <td><strong>Kate Aaby</strong></td> <td>Core Member</td> <td>Career</td> <td>Chief Financial Officer and Associate Administrator for Performance Management</td> </tr> <tr> <td><strong>Peggy Hamilton</strong></td> <td>Core Member</td> <td>Career</td> <td>Office of General Counsel</td> </tr> <tr> <td><strong>Kelvin Moore</strong></td> <td>Core Member</td> <td>Career</td> <td>Chief Information Security Officer</td> </tr> <tr> <td><strong>Kenneth Etheridge</strong></td> <td>Core Member</td> <td>Career</td> <td>Office of Administrative Services</td> </tr> <tr> <td><strong>Elias Hernandez</strong></td> <td>Advisory Member</td> <td>Career</td> <td>Chief Human Capital Officer</td> </tr> <tr> <td><strong>Sanjay Gupta</strong></td> <td>Advisory Member</td> <td>Career</td> <td>Chief Technology Officer</td> </tr> <tr> <td><strong>Emily Knickerbocker</strong></td> <td>Advisory Member</td> <td>Career</td> <td>Chief Data Officer</td> </tr> <tr> <td><strong>Kip Sheppard</strong></td> <td>Advisory Member</td> <td>Career</td> <td>Senior Procurement Executive</td> </tr> </tbody> </table> </div> </div> <div class="sba-section-headings"> <h2 class="sba-section-headings" id="governance-board-membership"> Governance board membership</h2> </div> <div class="paragraph paragraph--type--text-section paragraph--view-mode--default sba-standard-margin-spacing"> <div class="usa-prose field__item" data-test="fieldItem"><p>The CIO governance board membership list for SBA provides information about SBA CIO鈥檚 membership in governance boards.</p> <table class="usa-table usa-table--stacked"> <thead> <tr> <th>Governance Board</th> <th>Program Code</th> <th>Bureau Code</th> <th>CIO Involvment</th> </tr> </thead> <tbody> <tr> <td>Investment Review Board (IRB)</td> <td>None</td> <td>00</td> <td>SBA developed the Business Technology Investment Council (BTIC) to serve as SBA鈥檚 IRB. In addition, the BTIC is established as the principal governance body in managing SBA IT investments. Also, the BTIC is responsible for implementing key provisions of the Clinger-Cohen Act (Information Technology Management Reform Act of 1996), 40 USC 搂1101 et seq and in particular, 40 USC 搂11312 concerning on Capital Planning and Investment Control (CPIC), and 40 USC 搂11315 (C) (2), which charges agencies' CIOs with the duty to, monitor the performance of information technology programs of the agency, evaluate the performance of those programs on the basis of the applicable performance measurements and advise the head of the agency regarding whether to continue, modify or terminate a program or project. The BTIC is co-chaired by CIO and CFO.</td> </tr> <tr> <td>Architecture Review Board (ARB)</td> <td>None</td> <td>00</td> <td>The OCIO-ARB supports the process of researching, investing, architecting, and implementing IT capabilities and services. Its purpose is to review all business and technical requirements for capabilities and services related to Information Systems and to provide an efficient means of (a) acquiring new and (b) enhancing existing COTS and Custom Information Systems within SBA鈥檚 Business System environment.</td> </tr> </tbody> </table> </div> </div> <div class="sba-section-headings"> <h2 class="sba-section-headings" id="it-reform-cost-savings"> IT reform cost savings</h2> </div> <div class="paragraph paragraph--type--text-section paragraph--view-mode--default sba-standard-margin-spacing"> <div class="usa-prose field__item" data-test="fieldItem"><p>IT Reform Cost Savings/Avoidance for SBA provides information about cost savings and/or avoidances realized from IT reforms. Cost savings/avoidance are reported per OMB Circular A-131. Cost savings represent reductions in actual expenditures below the projected level of costs to achieve a specific objective. Cost avoidance represents an action taken in the immediate time frame that will decrease costs in the future.</p> <table class="usa-table usa-table--stacked"> <thead> <tr> <th><strong>Year</strong></th> <th> <p><strong>Contract Re-scoping</strong></p> <p><strong>OMB Initiative: Other</strong></p> </th> <th> <p><strong>Reduce IT Infrastructure Service & Support</strong></p> <p><strong>OMB Initiative: Commodity IT</strong></p> </th> <th> <p><strong>Data Center Optimization</strong></p> <p><strong>OMB Initiative: Data Center</strong></p> </th> <th> <p><strong>Reduce IT Infrastructure Service & Support</strong></p> <p><strong>OMB Initiative: Software License Management</strong></p> </th> </tr> </thead> <tbody> <tr> <td>2012 ($M)</td> <td>0</td> <td>0</td> <td>0</td> <td>0</td> </tr> <tr> <td>2013 ($M)</td> <td>0</td> <td>0</td> <td>0</td> <td>0</td> </tr> <tr> <td>2014 ($M)</td> <td>1</td> <td>2</td> <td>0</td> <td>0</td> </tr> <tr> <td>2015 ($M)</td> <td>0</td> <td>0</td> <td>0</td> <td>0</td> </tr> <tr> <td>2016 ($M)</td> <td>0</td> <td>0</td> <td>0</td> <td>0</td> </tr> <tr> <td>2017 ($M)</td> <td>0.38</td> <td>4.697</td> <td>0.975</td> <td>0</td> </tr> <tr> <td>2018 ($M)</td> <td>0</td> <td>2.231</td> <td>0.055</td> <td>0.565</td> </tr> <tr> <td>2019 ($M)</td> <td>0.2</td> <td>0.959</td> <td>0.171</td> <td>0.498</td> </tr> <tr> <td>2020 ($M)</td> <td>0.355</td> <td>0</td> <td>0.009</td> <td>0.4</td> </tr> </tbody> </table> </div> </div> <div class="sba-section-headings"> <h2 class="sba-section-headings" id="dcoi-strategic-plan"> DCOI Strategic Plan</h2> </div> <div class="paragraph paragraph--type--text-section paragraph--view-mode--default sba-standard-margin-spacing"> <div class="usa-prose field__item" data-test="fieldItem"><p>The <a href="/document/policy-guidance-dcoi-strategic-plan">DCOI Strategic Plan</a> covers SBA efforts to transition to more efficient infrastructure, such as cloud services and inter-agency shared services; to leverage technology advancements to optimize infrastructure; and to provide quality services for the public good.</p> <h4>Optimization Metrics</h4> <table class="usa-table usa-table--stacked"> <thead> <tr> <th>Fiscal year</th> <th>Energy Metering Planned</th> <th>Energy Metering Achieved</th> <th>Virtualization Planned</th> <th>Virtualization Achieved</th> <th>Under-Utilized Servers Planned</th> <th>Under-Utilized Servers Achieved</th> <th>Availability Planned</th> <th>Availability Achieved</th> </tr> </thead> <tbody> <tr> <td>FY 2019</td> <td>1</td> <td>1</td> <td>204</td> <td>204</td> <td>134</td> <td>89</td> <td>99.90%</td> <td>99.93%</td> </tr> <tr> <td>FY 2020</td> <td>1</td> <td>1</td> <td>50</td> <td>50</td> <td>119</td> <td>45</td> <td>99.90%</td> <td>99.96%</td> </tr> <tr> <td>FY 2021</td> <td>1</td> <td>1</td> <td>55</td> <td>55</td> <td>100</td> <td>40</td> <td>99.90%</td> <td>99.90%</td> </tr> </tbody> </table> <h4>Cost Savings (in Millions of Dollars)</h4> <table class="usa-table usa-table--stacked"> <thead> <tr> <th><strong>Fiscal Year</strong></th> <th>Reduced Power Consumption Planned</th> <th>Reduced Power Consumption Achieved</th> <th>Repurposed Contracts Planned</th> <th>Repurposed Contracts Achieved</th> <th>Total Planned</th> <th>Total Achieved</th> </tr> </thead> <tbody> <tr> <td>FY 2016</td> <td>0</td> <td>0</td> <td>0</td> <td>0</td> <td>0</td> <td>0</td> </tr> <tr> <td>FY 2017</td> <td>0.04</td> <td>0.049</td> <td>0.926</td> <td>0.926</td> <td>0.966</td> <td>0.975</td> </tr> <tr> <td>FY 2018</td> <td>0.065</td> <td>0.055</td> <td>0.926</td> <td>0</td> <td>0.991</td> <td>0.055</td> </tr> <tr> <td>FY 2019</td> <td>0.03</td> <td>0.01</td> <td>0</td> <td>0.161</td> <td>0.03</td> <td>0.171</td> </tr> <tr> <td>FY 2020</td> <td>0.004</td> <td>0.009</td> <td>0</td> <td>0</td> <td>0.004</td> <td>0.009</td> </tr> <tr> <td>FY 2021</td> <td>0</td> <td>0</td> <td>0</td> <td>0</td> <td>0</td> <td>0</td> </tr> </tbody> </table> <h4>Data Center Closures by Year</h4> <table class="usa-table usa-table--stacked"> <thead> <tr> <th><strong>Fiscal year</strong></th> <th><strong># Cumulative Tiered Closures</strong><br><strong>Planned</strong></th> <th><strong># Cumulative Tiered Closures</strong><br><strong>Achieved</strong></th> </tr> </thead> <tbody> <tr> <td>FY 2016</td> <td>0</td> <td>0</td> </tr> <tr> <td>FY 2017</td> <td>0</td> <td>0</td> </tr> <tr> <td>FY 2018</td> <td>0</td> <td>0</td> </tr> <tr> <td>FY 2019</td> <td>1</td> <td>1</td> </tr> <tr> <td>FY 2020</td> <td>1</td> <td>1</td> </tr> <tr> <td>FY 2021</td> <td>0</td> <td>0</td> </tr> </tbody> </table> </div> </div> <div class="sba-section-headings"> <h2 class="sba-section-headings" id="open-data-sources"> Open data sources</h2> </div> <div class="paragraph paragraph--type--text-section paragraph--view-mode--default sba-standard-margin-spacing"> <div class="usa-prose field__item" data-test="fieldItem"><p>Learn more about SBA鈥檚 activities to make data resources available for public use and to improve its online capabilities and offerings in the areas of services, mobility, engagement, and security. Access resources related to agency data and to the federal government policies and directives for opening data to the public:</p> </div> </div> <section id="block-sbaopendata" class="sba-call-to-action sba-standard-margin-spacing padding-y-0" style="background-color:#ffffff"> <div class="sba-call-to-action__inner"> <div class="sba-call-to-action__content left dark short"> <h3>SBA open data</h3> <div class="sba-call-to-action__links"> <a href="https://data.sba.gov/" class="usa-button">Find data</a> </div> </div> </div> </section> <div class="sba-section-headings"> <h2 class="sba-section-headings" id="security-and-privacy"> Security and privacy</h2> </div> <div class="paragraph paragraph--type--text-section paragraph--view-mode--default sba-standard-margin-spacing"> <div class="usa-prose field__item" data-test="fieldItem"><p>SBA will continue to mature and integrate effective security and privacy measures into the design and use of new technologies and solutions, including mobile devices, applications, and wireless networks. SBA is working diligently to continuously enhance the security of its data assets to protect against risks and ensure the availability, integrity, confidentiality, and continuity of its digital services and resources.</p> </div> </div> <div class="sba-section-headings"> <h2 class="sba-section-headings" id="governance-approach-summary-and-documentation"> Governance approach summary and documentation</h2> </div> <div class="paragraph paragraph--type--text-section paragraph--view-mode--default sba-standard-margin-spacing"> <div class="usa-prose field__item" data-test="fieldItem"><p>The Business Technology Investment Council (BTIC) and the Business Technology Investment Advisory Committee (BTI-AC) are the executive oversight bodies for the Small Business Administration鈥檚 (SBA) Information Technology Investment Management (ITIM) processes and transformational Business processes which constitute the agency鈥檚 Enterprise Architecture (EA). In direct response to the Digital Strategy Milestone #4.2 outlined in the, May 23, 2012 Digital Government: Building a 21st Century Platform to Better Serve the American People strategy document, SBA has decided to incorporate digital services into these two governing bodies existing policies and procedures. Both the BTIC and BTI-AC have updated their defined scope of authority, core principles and roles and responsibilities to reinforce the establishment of the agency鈥檚 commitment to digital services governance structure to:</p> <ul> <li>Set specific measurable goals for delivering better services at lower costs</li> <li>Establish agency-wide standards for content lifecycle management, adoption of third-party online tools, mobile application delivery and sharing (infrastructure and digital information)</li> </ul> <p>Currently, SBA is developing a supplemental document for formal review and approval that will serve as an appendix to our existing BTIC Charter. This document will serve as both a process document and a checklist that the BTIC membership will use to review all existing and new investments to ensure that they provide valued services, interoperability, and openness to provide the best tools and information to the American public.</p> </div> </div> </div> <footer class="basic-page__footer"> Last updated October 28, 2024 </footer> </article> </div> </div> </div> </div> </main> <footer class="usa-footer usa-footer--big "> <div class="grid-container usa-footer__return-to-top"> <a href="#">Return to top</a> </div> <div> <div class="usa-footer__primary-section"> <div class="grid-container"> <div class="grid-row grid-gap"> <div class="tablet:grid-col-8"> <nav class="usa-footer__nav" aria-labelledby="footer-menu-navigation"> <h3 class="visually-hidden" id="footer-menu-navigation">Footer navigation</h3> <div class="grid-row grid-gap-4"> <div class="mobile-lg:grid-col-6 desktop:grid-col-3"> <section class="usa-footer__primary-content usa-footer__primary-content--collapsible" data-test="footerCol"> <div 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