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https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6004913324/logo/altmetric_favicon.png )" > </a> <h3>Altmetric</h3> <a data-toggle-dom="#header-tabs" id="menu-icon" href="#" data-animated="true" class="mobile-icon-nav-menu show-in-mobile" > </a> <nav class="nav-menu" id="header-tabs"> <div id="new-ticket-button" class="for-not-mobile"> </div> </div> </nav> </div> </div> </header> <div id="sticky_anchor"></div> <div id="sticky_head"> <nav class="page-tabs action-bar" > <a href="/support/home" class="help-center-tab show-in-mobile">Support Home</a> <a data-toggle-dom="#page-tabs" id="menu-icon" href="#" data-animated="true" class="mobile-icon-nav-menu show-in-mobile"></a> <div class="action-bar-wrapper"> <div class="nav-link" id="page-tabs"> <a class="" href="/support/home"> <i class="icon-home for-not-mobile"></i>Support Home </a> <a class="active" href="/support/solutions"> Solutions </a> <div id="new-ticket-button" class="show-in-mobile"> <a href="https://www.altmetric.com/explorer/highlights" target="_blank">Go to the Explorer</a> </div> <div id="new-ticket-button" class="for-not-mobile"> <a href="https://www.altmetric.com/explorer/highlights" target="_blank" class="btn-medium">Go to the Explorer</a> </div> </div> </div> </nav> <script> window.fwSettings={ 'widget_id':6000000183 }; !function(){if("function"!=typeof window.FreshworksWidget){var n=function(){n.q.push(arguments)};n.q=[],window.FreshworksWidget=n}}() </script> <!-- Search and page links for the page --> <section class="help-center rounded-6"> <div class="hc-search"> <div class="hc-search-c"> <form class="hc-search-form print--remove" autocomplete="off" action="/support/search/solutions" id="hc-search-form" data-csrf-ignore="true"> <div class="hc-search-input"> <label for="support-search-input" class="hide">Enter your search term here...</label> <input placeholder="Enter your search term here..." type="text" name="term" class="special" value="" rel="page-search" data-max-matches="10" id="support-search-input"> </div> <div class="hc-search-button"> <button class="btn btn-primary" aria-label="Search" type="submit" autocomplete="off"> <i class="mobile-icon-search hide-tablet"></i> <span class="hide-in-mobile"> Search </span> </button> </div> </form> </div> </div> </section> </div> <!-- ANNOUNCEMENT BANNER --> <!-- Question links --> <!-- Notifocation Messages for the page --> <div class="alert alert-with-close notice" id="noticeajax" style="display:none;"></div> <div class="c-wrapper"> <div class="content main-links min-height-on-desktop"> <div class="main-content"> <span class="logo-home"><i class="fa fa-check knowledge-base-icon" ></i></span> <h3><font style="font-size:0px"> Knowledge base</font>Solutions</h3> <h5>Explore How-To's and learn best practices from our knowledge base.</h5> </div> <div class="list-category"> <h4><a href="/support/solutions/6000139276">Getting Started with Altmetric</a></h4> <hr class="divider" /> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/6000237453" title="About Altmetric"> About Altmetric <span class='item-count'>6</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000232837-what-is-altmetric-and-what-does-it-provide-">What is Altmetric and what does it provide?</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000233310-what-products-does-altmetric-offer-">What products does Altmetric offer?</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241990-why-choose-altmetric-">Why choose Altmetric?</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000234171-how-outputs-are-tracked-and-measured">How outputs are tracked and measured</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000232838-what-are-altmetrics-">What are altmetrics?</a> </div> </li> </ul><a href="/support/solutions/folders/6000237453" class="see-more">See all 6 articles</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/6000237502" title="Altmetric Attention Score"> Altmetric Attention Score <span class='item-count'>7</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000232839-how-are-outputs-scored-">How are outputs scored?</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000233311-how-is-the-altmetric-attention-score-calculated-">How is the Altmetric Attention Score calculated?</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000234288-altmetric-attention-score-modifiers">Altmetric Attention Score modifiers</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000233313-putting-the-altmetric-attention-score-in-context">Putting the Altmetric Attention Score in context</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241981-faq-why-isn-t-my-article-included-in-the-altmetric-top-100-">FAQ: Why isn鈥檛 my article included in the Altmetric Top 100?</a> </div> </li> </ul><a href="/support/solutions/folders/6000237502" class="see-more">See all 7 articles</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/6000237989" title="Terms of Use"> Terms of Use <span class='item-count'>3</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000233312-what-personal-data-do-we-use-in-our-products-">What personal data do we use in our products?</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000232841-terms-of-use-privacy-policy-and-data-protection">Terms of Use, Privacy Policy and Data Protection</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000258787-accessibility-statement">Accessibility statement</a> </div> </li> </ul> </section> </div> <div class="list-category"> <h4><a href="/support/solutions/6000139454">Sources and Tracking</a></h4> <hr class="divider" /> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/6000237990" title="Sources of Attention"> Sources of Attention <span class='item-count'>15</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000235927-blogs">Blogs</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000236718-dimensions-citation-data">Dimensions Citation Data</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000235936-facebook">Facebook</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000236720-h1-connect-formerly-faculty-opinions-">H1 Connect (Formerly Faculty Opinions)</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000235999-news-and-mainstream-media">News and Mainstream Media</a> </div> </li> </ul><a href="/support/solutions/folders/6000237990" class="see-more">See all 15 articles</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/6000238022" title="Collecting Attention"> Collecting Attention <span class='item-count'>10</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000235983-attention-sources-tracked-by-altmetric">Attention sources tracked by Altmetric</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000235928-collecting-mentions-to-research-outputs">Collecting mentions to research outputs</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000240275-attention-sources-update-frequency-and-collection-methods">Attention sources update frequency and collection methods</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000240455-attention-sources-coverage-dates">Attention Sources coverage dates</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000240575-defining-a-mention">Defining a mention</a> </div> </li> </ul><a href="/support/solutions/folders/6000238022" class="see-more">See all 10 articles</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/6000238023" title="Tracking Outputs"> Tracking Outputs <span class='item-count'>8</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000240586-tracking-attention-to-research">Tracking attention to research</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000240579-output-types-tracked-by-altmetric">Output types tracked by Altmetric</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000240582-required-metadata-for-content-tracking">Required metadata for content tracking</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000240585-scholarly-identifiers-supported-by-altmetric">Scholarly identifiers supported by Altmetric</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000240591-details-pages-creation-and-crossref-metadata">Details Pages creation and CrossRef metadata</a> </div> </li> </ul><a href="/support/solutions/folders/6000238023" class="see-more">See all 8 articles</a> </section> </div> <div class="list-category"> <h4><a href="/support/solutions/6000139608">Altmetric Explorer</a></h4> <hr class="divider" /> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/6000238446" title="Getting Started with the Explorer"> Getting Started with the Explorer <span class='item-count'>6</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000240622-introduction-to-the-altmetric-explorer">Introduction to the Altmetric Explorer</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000243988-altmetric-explorer-introduction-videos">Altmetric Explorer - introduction videos</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000240673-login-and-account-management">Login and account management</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000240674-faq-how-often-does-altmetric-explorer-data-get-updated-">FAQ: How often does Altmetric Explorer data get updated?</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241979-faq-does-altmetric-offer-individual-subscription-to-the-explorer-">FAQ: Does Altmetric offer individual subscription to the Explorer?</a> </div> </li> </ul><a href="/support/solutions/folders/6000238446" class="see-more">See all 6 articles</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/6000238457" title="Explorer for Institutions: additional tools"> Explorer for Institutions: additional tools <span class='item-count'>12</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000240690-institutional-and-full-altmetric-database-filters">Institutional and Full Altmetric Database filters</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000240685-verified-research-outputs">Verified Research Outputs</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000240691-my-institution-authors">My Institution: Authors</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000240695-my-institution-departments">My Institution: Departments</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000240688-adding-explorer-to-an-ezproxy-server">Adding Explorer to an EZProxy server</a> </div> </li> </ul><a href="/support/solutions/folders/6000238457" class="see-more">See all 12 articles</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/6000238489" title="Searching the Altmetric Database"> Searching the Altmetric Database <span class='item-count'>17</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000240856-quick-search">Quick Search</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000240857-advanced-search">Advanced Search</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000240858-advanced-search-search-by-scholarly-identifiers">Advanced Search: Search by scholarly identifiers</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000240861-advanced-search-search-by-pubmed-query">Advanced Search: Search by PubMed query</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000240903-research-outputs-tab-browse-and-sort-research-outputs">Research Outputs Tab: Browse and sort research outputs</a> </div> </li> </ul><a href="/support/solutions/folders/6000238489" class="see-more">See all 17 articles</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/6000238523" title="Exporting Data and Reporting"> Exporting Data and Reporting <span class='item-count'>4</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241082-saved-search-panel-subscribe-to-email-reports">Saved Search panel: Subscribe to email reports</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241084-saved-search-panel-create-a-shareable-report">Saved Search panel: Create a Shareable Report</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241087-export-search-results-exporting-mentions-from-the-mentions-tab">Export search results: Exporting mentions from the Mentions Tab</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241088-export-search-results-downloading-results-to-a-csv-spreadsheet">Export search results: Downloading results to a CSV spreadsheet</a> </div> </li> </ul> </section> </div> <div class="list-category"> <h4><a href="/support/solutions/6000139662">Altmetric API</a></h4> <hr class="divider" /> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/6000238571" title="Getting Started with the APIs"> Getting Started with the APIs <span class='item-count'>3</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241361-difference-between-the-explorer-api-and-the-details-page-api">Difference between the Explorer API and the Details Page API</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241372-usage-restrictions-associated-with-altmetric-api">Usage restrictions associated with Altmetric API</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000242073-x-formerly-twitter-data-available-in-altmetric-s-apis-and-data-exports">X (formerly Twitter) data available in Altmetric鈥檚 APIs and data exports</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/6000238572" title="Details Page API"> Details Page API <span class='item-count'>3</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241363-introduction-to-the-details-page-api">Introduction to the Details Page API</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241365-using-the-details-page-api-count-only">Using the Details Page API - Count Only</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241366-using-the-details-page-api-full-access">Using the Details Page API - Full Access</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/6000238575" title="Explorer API"> Explorer API <span class='item-count'>2</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241368-introduction-to-the-explorer-api">Introduction to the Explorer API</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241371-using-the-explorer-api">Using the Explorer API</a> </div> </li> </ul> </section> </div> <div class="list-category"> <h4><a href="/support/solutions/6000139663">Altmetric Badges and Details Pages</a></h4> <hr class="divider" /> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/6000238573" title="Getting Started with the Badges and donuts"> Getting Started with the Badges and donuts <span class='item-count'>4</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241420-introduction-to-the-badge">Introduction to the badge</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241434-colours-of-the-donut">Colours of the donut</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241421-grey-or-transparent-donut">Grey or transparent donut</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241439-embedding-the-altmetric-badges">Embedding the Altmetric badges</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/6000238585" title="Getting started with the Altmetric Details Pages"> Getting started with the Altmetric Details Pages <span class='item-count'>3</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241362-introduction-to-the-details-page">Introduction to the Details Page</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241412-limited-view-on-a-details-page">Limited view on a Details Page</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241413-unclickable-links-on-a-details-page">Unclickable links on a Details Page</a> </div> </li> </ul> </section> </div> <div class="list-category"> <h4><a href="/support/solutions/6000139675">Altmetric for Books</a></h4> <hr class="divider" /> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/6000238590" title="Tracking Books"> Tracking Books <span class='item-count'>4</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241465-tracking-books-content">Tracking books content</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241466-tracking-google-books">Tracking Google Books</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241467-books-with-multiple-isbns-eisbns">Books with multiple ISBNs/eISBNs</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241485-book-publishers-tracked-by-altmetric">Book publishers tracked by Altmetric</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/6000238589" title="Altmetric Attention Score for Books"> Altmetric Attention Score for Books <span class='item-count'>5</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241483-collecting-attention-to-books">Collecting attention to books</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241461-altmetric-attention-score-calculation-for-books">Altmetric Attention Score calculation for books</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241487-viewing-altmetric-book-attention">Viewing Altmetric book attention</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241490-altmetric-books-details-page">Altmetric books Details Page</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241484-searching-for-book-attention-in-the-explorer">Searching for book attention in the Explorer</a> </div> </li> </ul> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/6000238596" title="Embedding Badges for Books"> Embedding Badges for Books <span class='item-count'>2</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241742-implementing-badges-for-books">Implementing Badges for Books</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241743-embedding-badges-for-books-in-an-institutional-repository">Embedding Badges for Books in an institutional repository</a> </div> </li> </ul> </section> </div> <div class="list-category"> <h4><a href="/support/solutions/6000140204">Altmetric Data Insights: Dashboards</a></h4> <hr class="divider" /> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/6000240447" title="Share Of Voice reports"> Share Of Voice reports <span class='item-count'>7</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000251433-introduction-to-the-share-of-voice-report">Introduction to the Share of Voice report</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000275370-why-do-people-use-share-of-voice-">Why do people use Share of Voice?</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000252084-how-to-use-share-of-voice">How to use Share of Voice</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000275371-filtering-by-study-type">Filtering by Study Type</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000275373-sentiment-analysis">Sentiment Analysis</a> </div> </li> </ul><a href="/support/solutions/folders/6000240447" class="see-more">See all 7 articles</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/6000244197" title="Journal Benchmark"> Journal Benchmark <span class='item-count'>1</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000274844-journal-benchmark-dashboard">Journal Benchmark Dashboard</a> </div> </li> </ul> </section> </div> <div class="list-category"> <h4><a href="/support/solutions/6000139688">Tools for Academic Librarians</a></h4> <hr class="divider" /> <section class="cs-g article-list"> <div class="list-lead"> <a href="/support/solutions/folders/6000238632" title="Institutional Repository Badges"> Institutional Repository Badges <span class='item-count'>4</span></a> </div> <ul> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241748-adding-badges-to-an-institutional-repository">Adding badges to an Institutional Repository</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241750-adding-badges-in-summon">Adding badges in Summon</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241751-adding-badges-in-primo">Adding badges in Primo</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241753-adding-badges-in-eprints">Adding badges in EPrints</a> 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class="ellipsis"> <a href="/support/solutions/articles/6000241796-about-the-program">About the Program</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000254871-faqs-for-scientometric-researchers">FAQs for scientometric researchers</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000242693-guide-for-describing-altmetric-data-in-publications">Guide for describing Altmetric data in publications</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241799-using-altmetric-data-for-altmetrics-research">Using Altmetric data for altmetrics research</a> </div> </li> <li> <div class="ellipsis"> <a href="/support/solutions/articles/6000241800-resources-for-altmetrics-research">Resources for altmetrics research</a> </div> </li> </ul><a href="/support/solutions/folders/6000238639" class="see-more">See all 7 articles</a> </section> <section class="cs-g article-list"> <div class="list-lead"> <a 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decimal digits","select2_minimum_limit":"Please type %{char_count} or more letters","select2_maximum_limit":"You can only select %{limit} %{container}","maxlength":"Please enter no more than {0} characters.","minlength":"Please enter at least {0} characters.","rangelength":"Please enter a value between {0} and {1} characters long.","range":"Please enter a value between {0} and {1}.","max":"Please enter a value less than or equal to {0}.","min":"Please enter a value greater than or equal to {0}.","select2_maximum_limit_jq":"You can only select {0} {1}","facebook_limit_exceed":"Your Facebook reply was over 8000 characters. You'll have to be more clever.","messenger_limit_exceeded":"Oops! You have exceeded Messenger Platform's character limit. Please modify your response.","not_equal_to":"This element should not be equal to","email_address_invalid":"One or more email addresses are invalid.","twitter_limit_exceed":"Oops! You have exceeded Twitter's character limit. You'll have to modify your response.","password_does_not_match":"The passwords don't match. Please try again.","valid_hours":"Please enter a valid hours.","reply_limit_exceed":"Your reply was over 2000 characters. You'll have to be more clever.","url_format":"Invalid URL format","url_without_slash":"Please enter a valid URL without '/'","link_back_url":"Please enter a valid linkback URL","requester_validation":"Please enter a valid requester details or <a href=\"#\" id=\"add_requester_btn_proxy\">add new requester.</a>","agent_validation":"Please enter valid agent details","email_or_phone":"Please enter a Email or Phone Number","upload_mb_limit":"Upload exceeds the available 15MB limit","invalid_image":"Invalid image format","atleast_one_role":"At least one role is required for the agent","invalid_time":"Invalid time.","remote_fail":"Remote validation failed","trim_spaces":"Auto trim of leading & trailing whitespace","hex_color_invalid":"Please enter a valid hex color value.","name_duplication":"The name already exists.","invalid_value":"Invalid value","invalid_regex":"Invalid Regular Expression","same_folder":"Cannot move to the same folder.","maxlength_255":"Please enter less than 255 characters","decimal_digit_valid":"Value cannot have more than 2 decimal digits","atleast_one_field":"Please fill at least {0} of these fields.","atleast_one_portal":"Select atleast one portal.","custom_header":"Please type custom header in the format - header : value","same_password":"Should be same as Password","select2_no_match":"No matching %{container} found","integration_no_match":"no matching data...","time":"Please enter a valid time","valid_contact":"Please add a valid contact","field_invalid":"This field is invalid","select_atleast_one":"Select at least one option."} jQuery.extend(jQuery.validator.messages, validation_meassages ); jQuery(".call_duration").each(function () { var format,time; if (jQuery(this).data("time") === undefined) { return; } if(jQuery(this).hasClass('freshcaller')){ return; } time = jQuery(this).data("time"); if (time>=3600) { format = "hh:mm:ss"; } else { format = "mm:ss"; } jQuery(this).html(time.toTime(format)); }); }); // Shortcuts variables var Shortcuts = {"global":{"help":"?","save":"mod+return","cancel":"esc","search":"/","status_dialog":"mod+alt+return","save_cuctomization":"mod+shift+s"},"app_nav":{"dashboard":"g d","tickets":"g t","social":"g e","solutions":"g s","forums":"g f","customers":"g c","reports":"g r","admin":"g a","ticket_new":"g n","compose_email":"g m"},"pagination":{"previous":"alt+left","next":"alt+right","alt_previous":"j","alt_next":"k"},"ticket_list":{"ticket_show":"return","select":"x","select_all":"shift+x","search_view":"v","show_description":"space","unwatch":"w","delete":"#","pickup":"@","spam":"!","close":"~","silent_close":"alt+shift+`","undo":"z","reply":"r","forward":"f","add_note":"n","scenario":"s"},"ticket_detail":{"toggle_watcher":"w","reply":"r","forward":"f","add_note":"n","close":"~","silent_close":"alt+shift+`","add_time":"m","spam":"!","delete":"#","show_activities_toggle":"}","properties":"p","expand":"]","undo":"z","select_watcher":"shift+w","go_to_next":["j","down"],"go_to_previous":["k","up"],"scenario":"s","pickup":"@","collaboration":"d"},"social_stream":{"search":"s","go_to_next":["j","down"],"go_to_previous":["k","up"],"open_stream":["space","return"],"close":"esc","reply":"r","retweet":"shift+r"},"portal_customizations":{"preview":"mod+shift+p"},"discussions":{"toggle_following":"w","add_follower":"shift+w","reply_topic":"r"}}; // Date formats var DATE_FORMATS = {"non_us":{"moment_date_with_week":"ddd, D MMM, YYYY","datepicker":"d M, yy","datepicker_escaped":"d M yy","datepicker_full_date":"D, d M, yy","mediumDate":"d MMM, yyyy"},"us":{"moment_date_with_week":"ddd, MMM D, YYYY","datepicker":"M d, yy","datepicker_escaped":"M d yy","datepicker_full_date":"D, M d, yy","mediumDate":"MMM d, yyyy"}}; var lang = { loadingText: "Please Wait...", viewAllTickets: "View all tickets" }; //]]> </script> <script type="text/javascript"> I18n.defaultLocale = "en"; I18n.locale = "en"; </script> </body> </html>