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href="https://web.archive.org/web/20131006015951/http://www.yahoo.com/" rel="nofollow" target="_top">Yahoo</a></div> <div id="yucs-bnews" class="yucs-activate slide yucs-hide" data-linktarget="_top" data-authstate="signedout" data-deflink="http://news.yahoo.com" data-deflinktext="Visit Yahoo News for the latest." data-title="Breaking News" data-close="Close this window" data-lang="en-us" data-property="help"></div> </div> </div> <div id="yUnivHead" class="yucs-hide"></div></div> </div> <div class="yui3-g-r hco" id="productLandingBody">  <script language="JavaScript"> function isValidSearch() { var txtSearchHelp = document.getElementById('searchInput').value; return txtSearchHelp.trim().length > 0 && txtSearchHelp !='Search Help'; } function blurSearchHelp() { if(document.getElementById('searchInput').value==''){ document.getElementById('searchInput').value='Search Help'; } } function focusSearchHelp() { if(document.getElementById('searchInput').value=='Search Help'){ document.getElementById('searchInput').value=''; } } </script>  <div class="hsb"> <form name="landingSearch" id="landingSearch" action="/web/20131006015951/http://help.yahoo.com/kb/index" onsubmit="return isValidSearch();"> <input type="hidden" name="page" value="answers"/> <input type="hidden" name="startover" value="y"/> <input type="hidden" name="y" value="PROD_FLICKR"/> <input type="hidden" name="source" value="product.landing_search"/> <input type="hidden" name="locale" value="en_US"/> <input id="searchInput" type="text" name="question_box" autocomplete="off" title="Search input" value="" onblur="blurSearchHelp()" onfocus="focusSearchHelp();"/> <a href="#" title="Click to search" onclick="if (isValidSearch()) document.landingSearch.submit();" id="srch-btn">Search Help</a> </form> </div>  <div class="pli" id="introImage-container"> <div class="pit"> <h1> How can we help you today? </h1> <h2> Answering your questions and providing support when you need it. </h2>      <div class="qlb nhl"> <div class="h3"> Need Help Logging In? </div> <h3> <p>Call Yahoo Customer Care toll-free at<br/> <span style="color: rgb(89, 27, 139);"><strong>1-800-318-0612</strong></span> or</p> <a href="https://web.archive.org/web/20131006015951/https://io.help.yahoo.com/contact/index?locale=en_US&page=contact&srcContact=acct_care" title="click here" ywaactionid="13" onclick="sendYWAAction('13')"> click here </a> </h3> <b class="shd"></b> </div> </div> </div>   <div class="pmn" id="productSelector-container"> <div id="select-version"> </div> <div class="vmt"><h1><b class="icp prod_flickr"></b>Help for Flickr</h1></div> <div class="vmn"> <form method="get" action="index" name="versionSelectForm" style="display:inline;"> <input type="hidden" name="page" value="product"/> <input type="hidden" name="locale" value="en_US"/> </form> </div> </div>  <div class="yui3-u-1">     <div class="ttl"> </div>    <div id="toptab" class="yui-navset">  <div id="carousaldiv" class="yui-skin-sam tcar" style="display:none;"> <div id="topicons"> <div id="container"> <ol id="carousel" class="yui-nav"> <li class="top_passwd selected"> <a href="#top_passwd" onclick="captureHelpByTopicClick('Flickr','Flickr','Password and sign in'); return true;"> <em><b></b></em><span>Password and sign in</span> </a> </li> <li class="top_blg"> <a href="#top_blg" onclick="captureHelpByTopicClick('Flickr','Flickr','Billing'); return true;"> <em><b></b></em><span>Billing</span> </a> </li> <li class="top_photobsc"> <a href="#top_photobsc" onclick="captureHelpByTopicClick('Flickr','Flickr','Photo basics'); return true;"> <em><b></b></em><span>Photo basics</span> </a> </li> <li class="top_comissue"> <a href="#top_comissue" onclick="captureHelpByTopicClick('Flickr','Flickr','Common issues'); return true;"> <em><b></b></em><span>Common issues</span> </a> </li> <li class="top_abs"> <a href="#top_abs" onclick="captureHelpByTopicClick('Flickr','Flickr','Abuse and spam'); return true;"> <em><b></b></em><span>Abuse and spam</span> </a> </li> <li class="top_privshar"> <a href="#top_privshar" onclick="captureHelpByTopicClick('Flickr','Flickr','Privacy and sharing'); return true;"> <em><b></b></em><span>Privacy and sharing</span> </a> </li> <li class="top_profileacct"> <a href="#top_profileacct" onclick="captureHelpByTopicClick('Flickr','Flickr','Profile and account'); return true;"> <em><b></b></em><span>Profile and account</span> </a> </li> <li class="top_orgphoto"> <a href="#top_orgphoto" onclick="captureHelpByTopicClick('Flickr','Flickr','Organizing photos'); return true;"> <em><b></b></em><span>Organizing photos</span> </a> </li> <li class="top_social"> <a href="#top_social" onclick="captureHelpByTopicClick('Flickr','Flickr','Social'); return true;"> <em><b></b></em><span>Social</span> </a> </li> <li class="top_vid"> <a href="#top_vid" onclick="captureHelpByTopicClick('Flickr','Flickr','Video'); return true;"> <em><b></b></em><span>Video</span> </a> </li> <li class="top_apidoc"> <a href="#top_apidoc" onclick="captureHelpByTopicClick('Flickr','Flickr','Third-party/apps'); return true;"> <em><b></b></em><span>Third-party/apps</span> </a> </li> </ol> </div> </div> </div>     <div class="yui-content"> <div id="top_passwd"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Password and sign in</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN2035">Changing your password</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN2047">Recovering a lost or forgotten password</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN4651">Check if a browser is clearing cookies automatically</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN2077">Signing in using a Facebook or Google account</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN2617">Fix mobile sign-in issues</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN6349">Support is always free of charge from Yahoo</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN2121">Upgrade a Facebook or Google ID to a full Yahoo account</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN2079">Disconnect Facebook/Google account from Yahoo</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN2212">Contact AT&T; or SBC Internet service</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN3546">Changing a Google Password</a> </li> </ul> </div> </div> <div class="yui3-u-7-24">  <div class="qlb"> <div class="h3"> Quick Links </div> <ul> <li> <a href="https://web.archive.org/web/20131006015951/https://io.help.yahoo.com/contact/index?page=contact&locale=en_US&y=PROD_FLICKR" title="Contact Customer Care" ywaactionid="30" onclick="sendYWAAction('30')"> Contact Customer Care </a> </li> <li> <a href="https://web.archive.org/web/20131006015951/http://www.flickr.com/help/forum/en-us/" title="Flickr Help Forum" ywaactionid="" onclick="sendYWAAction('')"> Flickr Help Forum </a> </li> <li> <a href="https://web.archive.org/web/20131006015951/http://yahoo.uservoice.com/forums/211185" title="Send Feedback" ywaactionid="" onclick="sendYWAAction('')"> Send Feedback </a> </li> <li> <a href="https://web.archive.org/web/20131006015951/http://twitter.com/YahooCare" title="Yahoo Customer Care on Twitter" ywaactionid="21" onclick="sendYWAAction('21')"> Yahoo Customer Care on Twitter </a> </li> <li> <a href="https://web.archive.org/web/20131006015951/https://www.facebook.com/YahooCustomerCare" title="Yahoo Customer Care on Facebook" ywaactionid="16" onclick="sendYWAAction('16')"> Yahoo Customer Care on Facebook </a> </li> </ul> </div> <script> function sendYWAAction(actionnumber) { var platform = "inquira"; var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.setAction(actionnumber); YWATracker.submit_action(); } </script> </div> </div> </div> <div id="top_blg"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Billing</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN2732">Viewing your billing history</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7321">Payment options available for Flickr</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN8863">Difference between free and ad free accounts</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7394">Recurring Billing</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7326">Order Prints</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN8363">Flickr Pro Upgrade/Downgrade issues refund and changes expiration date</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7713">I renewed my Flickr Pro order, but the expiration date didn't change</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN15861">There is a credit card already entered when I checkout. Where can I change this?</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7611">Order history</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7624">Yahoo tax ID</a> </li> </ul> </div> </div> <div class="yui3-u-7-24">  </div> </div> </div> <div id="top_photobsc"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Photo basics</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7291">Download photos</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7354">Delete photos or videos</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7353">Reordering Photostream</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN15773">How can I upload?</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7344">Access your original images</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7455">Tags</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN15628">Upload file limitations</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7692">Upload limit</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN15685">Upload email address</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN15633">No "Add to gallery" link</a> </li> </ul> </div> </div> <div class="yui3-u-7-24">  </div> </div> </div> <div id="top_comissue"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Common issues</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN2937">Change the font size in your browser settings</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7326">Order Prints</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7356">Improve public searches of your photos</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7379">Limitation of photos and videos you can upload</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7318">Slow uploads</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN15721">Flickr Slideshow</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN15618">Is there a limit on the number of contacts I can have?</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN15685">Upload email address</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN15633">No "Add to gallery" link</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN15555">Using FlickrMail</a> </li> </ul> </div> </div> <div class="yui3-u-7-24">  </div> </div> </div> <div id="top_abs"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Abuse and spam</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN6177">Privacy Policy</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN15078">Seeing offensive ads on Yahoo</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN8673">Malware and Adware</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7389">Report Abuse</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN15799">Some comments have been deleted</a> </li> </ul> </div> </div> <div class="yui3-u-7-24">  </div> </div> </div> <div id="top_privshar"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Privacy and sharing</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN3576">Link and unlink your Yahoo account with Facebook, Twitter, and other social networks</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7317">Change privacy settings</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7356">Improve public searches of your photos</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7464">How to block someone</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7390">Remove pictures from search engines</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN9108">License or purchase photos</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN8775">Adding photos to a gallery</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7485">Set copyright permissions</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN15618">Is there a limit on the number of contacts I can have?</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7463">Creative Commons</a> </li> </ul> </div> </div> <div class="yui3-u-7-24">  </div> </div> </div> <div id="top_profileacct"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Profile and account</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN2937">Change the font size in your browser settings</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7276">Delete your Flickr account</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7309">Change Flickr screen name</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7294">Merge Flickr accounts</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7311">Change Email Address</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7320">Changing personalized URL</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7315">Transfer accounts</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN12061">Sign up for a Flickr account</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7334">Setting no download is only to discourage</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7390">Remove pictures from search engines</a> </li> </ul> </div> </div> <div class="yui3-u-7-24">  </div> </div> </div> <div id="top_orgphoto"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Organizing photos</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7455">Tags</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7502">Rearrange sets</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7482">Add photos or videos to sets</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN15629">How do I view my photos on my TV with AT&T; U-verse?</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN14196">Add photos to the map</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7584">Batch limits in Organize</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7581">Remove photo from a map</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7503">Change primary image of a set</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN14571">Photo sizes missing</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN14247">Add a description to a set</a> </li> </ul> </div> </div> <div class="yui3-u-7-24">  </div> </div> </div> <div id="top_social"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Social</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7477">Explore and Interestingness</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7464">How to block someone</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7476">Group administration</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN15799">Some comments have been deleted</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7628">Public vs private groups</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN15713">Who can see my favorites?</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7521">Leave a group</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7483">Join a Group</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN15671">Block viewing of photos</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN14196">Add photos to the map</a> </li> </ul> </div> </div> <div class="yui3-u-7-24">  </div> </div> </div> <div id="top_vid"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Video</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN3895">Troubleshoot difficulties playing a video</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN3205">Fix video issues</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7379">Limitation of photos and videos you can upload</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7482">Add photos or videos to sets</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7710">Upload video to Flickr</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7693">Flickr video file formats</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN15633">No "Add to gallery" link</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN14109">Downloading videos</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7573">HD Videos on Flickr</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN15636">Who can see which members are featured in a photo?</a> </li> </ul> </div> </div> <div class="yui3-u-7-24">  </div> </div> </div> <div id="top_apidoc"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Third-party/apps</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN3576">Link and unlink your Yahoo account with Facebook, Twitter, and other social networks</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7575">Download the Flickr app for Android</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7397">API technical support</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN15772">Can I make an app page without an API key?</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN15824">What does it cost to print?</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN15730">Why does "View Website" take me off Flickr?</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN15774">Where are my favorite apps?</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN15676">My app/API key has been disabled by staff. What can I do next?</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN7511">Getty partnership</a> </li> <li> <a href="index?page=content&y=PROD_FLICKR&locale=en_US&id=SLN15725">What is The App Garden?</a> </li> </ul> </div> </div> <div class="yui3-u-7-24">  </div> </div> </div> </div>  </div>  </div>  <div id="footer"> Copyright 漏 2013 Yahoo All rights reserved.   <a href="https://web.archive.org/web/20131006015951/http://info.yahoo.com/privacy/us/yahoo/">Privacy Policy</a> | <a href="https://web.archive.org/web/20131006015951/http://info.yahoo.com/legal/us/yahoo/utos/en-us">Terms of Service</a> | <a href="https://web.archive.org/web/20131006015951/https://yahoo.uservoice.com/forums/220564-feedback-for-help-yahoo-com">Suggestions</a> </div> </div>   <script src="https://web.archive.org/web/20131006015951js_/http://yui.yahooapis.com/combo?3.10.1/build/yui/yui-min.js&2.9.0/build/yahoo-dom-event/yahoo-dom-event.js&2.9.0/build/element/element-min.js&2.9.0/build/carousel/carousel-min.js&2.9.0/build/container/container-min.js&2.9.0/build/container/container_core-min.js&2.9.0/build/menu/menu-min.js"></script> <script src="https://web.archive.org/web/20131006015951js_/http://l.yimg.com/zz/combo?pj/helpIC/201309061649/resource/js/inq_min.js&pj/helpIC/201309061649/resource/js/tabview-min.js&pj/helpIC/201309061649/resource/js/jquery-ui.min.js" type="text/javascript"></script>  <script type="text/javascript"> var platform = "inquira"; function captureAction(actionnumber) { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.setAction(actionnumber); YWATracker.submit_action(); } function captureChangingTextSize(textSizeSelection) { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("17"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.setCF(27, textSizeSelection); YWATracker.submit_action(); } function captureListBoxSelection(listBoxVersion) { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("16"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.setCF(26, listBoxVersion); YWATracker.submit_action(); } function captureBreadCrumbClick(breadCrumbURL) { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("15"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.setCF(25, breadCrumbURL); YWATracker.submit_action(); } function captureArticleClick(articleCategory, article, articleTitle) { var YWATracker = YWA.getTracker("1000379873063"); var idAndTitle = article + " - " + articleTitle; YWATracker.setAction("11"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.setCF(22, articleCategory); YWATracker.setCF(23, article); YWATracker.setCF(49, idAndTitle); YWATracker.submit_action(); } function captureUpgradeVersion(messengerVersion) { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("14"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.setCF(24, messengerVersion); YWATracker.submit_action(); } function captureRateArticle(starRating) { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("18"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.setCF(29, starRating); YWATracker.submit_action(); } function captureContactUsInternalSearch(searchTerm) { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("INTERNAL_SEARCH"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.setISK(searchTerm); YWATracker.submit_action(); } function captureRequestChatClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("9"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.setCF(56, "chatForm"); YWATracker.submit_action(); } //-"Ask the Community" tab in contact forms function captureRequestCommunitiesClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("36"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.submit_action(); } //-"Ask the Community" button in contact forms function captureCommunitiesButtonClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("37"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.submit_action(); } function captureRequestEmailClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("27"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.setCF(55, "emailForm"); YWATracker.submit_action(); } function captureEmailFormSendClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("28"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.submit_action(); } function captureContactThankYouPageConversion() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("29"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.submit_action(); } function captureYesIssueResolved() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("5"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.submit_action(); } function captureNoIssueResolved() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("6"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.submit_action(); } //defect #5834316 -- YWA for Phone function captureRequestPhoneClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.setAction("50"); YWATracker.submit_action(); } function captureSubmitPhoneForm() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.setAction("44"); YWATracker.setCF(57, "phoneForm"); YWATracker.submit_action(); } function capturePromoBannerDeflectionClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.setAction("42"); YWATracker.submit_action(); } function captureRequestSearchHelpClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.setAction("43"); YWATracker.submit_action(); } function captureDisplayDeflectionArticle() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.setAction("45"); YWATracker.submit_action(); } function captureHelpByTopicClick(product,version,topic) { var YWATracker = YWA.getTracker("1000379873063"); 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return (myNav.indexOf('msie') != -1) ? parseInt(myNav.split('msie')[1]) : false; } (function () { var carousel; YAHOO.util.Event.onDOMReady(function (ev) { var carousel = new YAHOO.widget.Carousel("container"); carousel.set("numVisible", 5); carousel.set("isCircular", true); carousel.set("selectOnScroll", false); carousel.render(); // get ready for rendering the widget carousel.show(); // display the widget }); })(); YAHOO.util.Event.onContentReady("mnl", function () { var oMenu = new YAHOO.widget.Menu("mnl", { fixedcenter: false }); oMenu.render(); YAHOO.util.Event.addListener("mnb", "click", oMenu.show, null, oMenu); }); (function() { var tabView = new YAHOO.widget.TabView('toptab'); })(); if (top.location!= self.location) { top.location = self.location.href; } if((navigator.userAgent.match(/iPhone/i)) || (navigator.userAgent.match(/iPod/i)) || (navigator.userAgent.match(/iPad/i))) { document.write('<link rel=\"stylesheet\" href=\"http://l.yimg.com/pj/helpIC/201309061649/resource/css/iphone-sprite.css\" />'); } YUI().use('event', 'node', function (Y) { Y.on('domready', function(){ Y.one('#carousaldiv').show(); // Changes for Popular Topic Default var topicons = Y.all('#topicons li a em b'); var bpos = ""; var genct=1; topicons.each(function (node) { bpos = node.getStyle('backgroundPosition'); bposX = node.getStyle('backgroundPositionX'); bposY = node.getStyle('backgroundPositionY'); if (isIE () == 8){ if( (bposX == "0px" && bposY == "0px") || (bposX == "0%" && bposY == "0%") ) { node.addClass("top_gen" + genct); genct++; } } else { if( bpos == "0px 0px" || bpos == "0% 0%" ) { node.addClass("top_gen" + genct); genct++; } } if(genct==12){ genct=1;} }); var qlbDiv; Y.all('.yui-content .yui3-u-7-24').each(function(node, i){ if(i == 0){ qlbDiv = this.getHTML(); } if(i != 0){ this.setHTML(qlbDiv); } }); var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(8, "Flickr"); YWATracker.setCF(9, "Flickr"); YWATracker.setCF(10, "AMER"); YWATracker.setCF(11, "us"); YWATracker.setCF(12, "inquira"); YWATracker.setCF(2, "en-US"); YWATracker.submit(); }); }); </script>  <script type="text/javascript">  </script>  </body> </html>