GSA - IT Modernization Centers of Excellence | The Centers of Excellence (CoE) are accelerating the modernization of IT infrastructure across government by leveraging private sector innovation and existing government services, and by centralizing best practices and expertise.

<!doctype html> <html lang="en"> <head> <meta charset="UTF-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1"> <link rel="apple-touch-icon" sizes="57x57" href="/icons/apple-icon-57x57.png"> <link rel="apple-touch-icon" sizes="60x60" href="/icons/apple-icon-60x60.png"> <link rel="apple-touch-icon" sizes="72x72" href="/icons/apple-icon-72x72.png"> <link rel="apple-touch-icon" sizes="76x76" href="/icons/apple-icon-76x76.png"> <link rel="apple-touch-icon" sizes="114x114" href="/icons/apple-icon-114x114.png"> <link rel="apple-touch-icon" sizes="120x120" href="/icons/apple-icon-120x120.png"> <link rel="apple-touch-icon" sizes="144x144" href="/icons/apple-icon-144x144.png"> <link rel="apple-touch-icon" sizes="152x152" href="/icons/apple-icon-152x152.png"> <link rel="apple-touch-icon" sizes="180x180" href="/icons/apple-icon-180x180.png"> <link rel="icon" type="image/png" sizes="192x192" href="/icons/android-icon-192x192.png"> <link rel="icon" type="image/png" sizes="32x32" href="/icons/favicon-32x32.png"> <link rel="icon" type="image/png" sizes="96x96" href="/icons/favicon-96x96.png"> <link rel="icon" type="image/png" sizes="16x16" href="/icons/favicon-16x16.png"> <link rel="manifest" href="/icons/manifest.json"> <meta name="msapplication-TileColor" content="#ffffff"> <meta name="msapplication-TileImage" content="/icons/ms-icon-144x144.png"> <meta name="theme-color" content="#ffffff">   <title>GSA - IT Modernization Centers of Excellence | The Centers of Excellence (CoE) are accelerating the modernization of IT infrastructure across government by leveraging private sector innovation and existing government services, and by centralizing best practices and expertise.</title> <meta property="og:title" content="GSA - IT Modernization Centers of Excellence | GSA - IT Modernization Centers of Excellence" /> <meta property="twitter:title" content="GSA - IT Modernization Centers of Excellence | GSA - IT Modernization Centers of Excellence" /> <meta name="description" content="The Centers of Excellence (CoE) are accelerating the modernization of IT infrastructure across government by leveraging private sector innovation and existing government services, and by centralizing best practices and expertise."> <meta property="og:image" content="/img/coe-logomark.png"> <link rel="stylesheet" href="/node_modules/tippy.js/themes/light-border.css"> <link rel="stylesheet" href="/css/uswds.min.css"> <link rel="stylesheet" href="/css/styles.css">     <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-PBX86M3');</script>  </head> <body>  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-PBX86M3" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>  <a class="usa-skipnav" href="#main-content">Skip to main content</a> <section class="usa-banner"> <div class="usa-accordion"> <header class="usa-banner-header"> <div class="usa-grid usa-banner-inner"> <img src="/img/favicons/favicon-57.png" alt="U.S. flag"> <p>An official website of the United States government</p> <button class="usa-accordion-button usa-banner-button" aria-expanded="false" aria-controls="gov-banner"> <span class="usa-banner-button-text">Here's how you know</span> </button> </div> </header> <div class="usa-banner-content usa-grid usa-accordion-content" id="gov-banner"> <div class="usa-banner-guidance-gov usa-width-one-half"> <img class="usa-banner-icon usa-media_block-img" src="/img/icon-dot-gov.svg" alt="Dot gov"> <div class="usa-media_block-body"> <p> <strong>The .gov means it鈥檚 official.</strong> <br> Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you鈥檙e on a federal government site. </p> </div> </div> <div class="usa-banner-guidance-ssl usa-width-one-half"> <img class="usa-banner-icon usa-media_block-img" src="/img/icon-https.svg" alt="Https"> <div class="usa-media_block-body"> <p> <strong>The site is secure.</strong> <br> The <strong>https://</strong> ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. </p> </div> </div> </div> </div> </section> <header class="main-header"> <div class="usa-grid"> <div class="usa-navbar"> <div class="usa-logo" id="extended-logo"> <a href="/" title="Home" aria-label="Home"> <img src="/images/coe-logo.svg" alt="IT Modernization Centers of Excellence" width = "80%" class="coe-logo"> </a> </div>  <button class="usa-menu-btn">Menu</button> </div>  <nav role="navigation" class="usa-nav" aria-label="Primary site navigation"> <div class="usa-nav-inner"> <button class="usa-nav-close"> <img src="/img/close.svg" alt="close"> </button> <div class="usa-nav-secondary"> <div role="search"> <form id="search_form" action="https://search.usa.gov/search" accept-charset="UTF-8" method="get" class="usa-search usa-search-small"> <input name="utf8" type="hidden" value="✓" /> <input type="hidden" name="affiliate" id="affiliate" value="coe" /> <label for="query" class="usa-sr-only">Search Centers of Excellence site:</label> <input type="search" name="query" id="query" autocomplete="off" class="usagov-search-autocomplete" placeholder="Search CoE"/> <button type="submit" name="commit"> <span class="usa-sr-only">Search</span> </button> </form> </div> </div> <ul class="usa-nav-primary usa-accordion"> <li> <a id="nav-home" class="usa-nav-link" href="/"> <span>Home</span> </a> </li> <li> <button id="nav-about" class="usa-accordion-button usa-nav-link" aria-expanded="false" aria-controls="extended-nav-section-one"> <span>About Us</span> </button> <ul id="extended-nav-section-one" class="usa-nav-submenu"> <li><a href="/about/mission-values.html">Our Mission</a></li> <li><a href="/about/mission-values.html#our-values">Our Values</a></li> <li><a href="/about/approach-team-structure.html#our-approach">Our Approach</a></li> <li><a href="/about/team.html">Our Team</a></li> </ul> <li> <button id="nav-coe" class="usa-accordion-button usa-nav-link" aria-expanded="false" aria-controls="extended-nav-section-two"> <span>Centers</span> </button> <ul id="extended-nav-section-two" class="usa-nav-submenu"> <li><a href="/coe/artificial-intelligence.html">Artificial Intelligence</a></li> <li><a href="/coe/cloud-adoption.html">Cloud Adoption</a></li> <li><a href="/coe/contact-center.html">Contact Center</a></li> <li><a href="/coe/customer-experience.html">Customer Experience</a></li> <li><a href="/coe/data-analytics.html">Data and Analytics</a></li> <li><a href="/coe/infrastructure-optimization.html">Infrastructure Optimization</a></li> </ul> </li> <li> <button id="nav-coe" class="usa-accordion-button usa-nav-link" aria-expanded="false" aria-controls="extended-nav-section-three"> <span>Practice Areas</span> </button> <ul id="extended-nav-section-three" class="usa-nav-submenu"> <li><a href="/coe/acquisition.html">Acquisition</a></li> <li><a href="/coe/innovation-adoption.html">Innovation Adoption</a></li> </ul> </li> <li> <button id="nav-coe" class="usa-accordion-button usa-nav-link" aria-expanded="false" aria-controls="extended-nav-section-six"> <span>AI Community</span> </button> <ul id="extended-nav-section-six" class="usa-nav-submenu"> <li><a href="/communities/ai.html">Artifical Intelligence Community of Practice</a></li> <li><a href="/communities/AITraining.html">Artifical Intelligence Training Series</a></li> </ul> </li>  <li> <button id="nav-press" class="usa-accordion-button usa-nav-link" aria-expanded="false" aria-controls="extended-nav-section-four"> <span>News</span> </button> <ul id="extended-nav-section-four" class="usa-nav-submenu"> <li><a href="/press/updates.html">Latest Updates</a></li> <li><a href="/press/press.html">Press Mentions</a></li> <li><a href="/press/events.html">Resources and Workshops</a></li> </ul> </li> <li> <button id="nav-connect" class="usa-accordion-button usa-nav-link" aria-expanded="false" aria-controls="extended-nav-section-five"> <span>Connect</span> </button> <ul id="extended-nav-section-five" class="usa-nav-submenu"> <li><a href="/connect/contact-us.html">Contact Us</a></li> <li><a href="/connect/contact-us.html#joinus">Join Us</a></li> <li><a href="https://twitter.com/GSACoE">Find Us on Twitter</a></li> <li><a href="https://www.linkedin.com/company/gsa/">Find Us on LinkedIn</a></li> </ul> </li> </ul> </div>  </nav> </div>  </header> <div class="usa-overlay"></div> <main id="main-content"> <section class="usa-grid usa-section"> <h1>Centers of Excellence</h1> <div class="usa-width-two-thirds"> <p class="intro">The Centers of Excellence (CoE) are agile, IT modernization teams designed to modernize agency infrastructure in a repeatable, scalable manner based on best practices, identified by industry and internal government stakeholders.</p> <h2>Our History</h2> <p>The Office of American Innovation (OAI) established the GSA CoE in October 2017 to accelerate IT modernization across government to improve the public experience and increase operational efficiency. The CoE teams provide technical expertise in support of the following areas: artificial intelligence, cloud adoption, contact center, customer experience, data analytics, and infrastructure optimization. IT Modernization is a key driver of the <a href="https://www.whitehouse.gov/omb/management/pma/"> President's Management Agenda (PMA)</a>. <p>The CoE value industry as an important partner in our work and seek to partner with industry to take what鈥檚 been done in the private sector and apply it to, or replicate it in, government. Our <a href="/about/"> phases of work are performed by a mix of federal employees and private industry</a>.</p> <h2>Latest Updates</h2> <p>CoE IT modernization projects are already providing agencies with costs avoidance and improving the quality of government services to customers and other stakeholders. Find <a href="https://coe.gsa.gov/press/updates.html"> updates on our work at partner agencies, best practices, or progress</a>.</p> </div> </article> </div>  <div class="usa-width-one-third sidebar"> <h3 class="text-center">Explore the Centers</h3> <div class="coe-explore"> <a href="/coe/artificial-intelligence.html" class="card-link coe-ai-link"> <div class="centers-graphic"></div> <div class="card-link-text"> <h3>Artificial Intelligence</h3> <ul> <li>AI Assessment Of Governance & Enablers</li> <li>Workflow Mapping & Process Automation</li> <li>Lean Innovation Process Design</li> <li>AI Solutions Identification & Implementation</li> </ul> </div>  </a> <a href="/coe/cloud-adoption.html" class="card-link coe-ca-link"> <div class="centers-graphic"></div> <div class="card-link-text"> <h3>Cloud Adoption</h3> <ul> <li>Portfolio/Architecture Analysis</li> <li>Application/System Analysis</li> <li>Cloud Migration Planning</li> <li>FedRAMP Advancement</li> </ul> </div>  </a> <a href="/coe/contact-center.html" class="card-link coe-cc-link"> <div class="centers-graphic"></div> <div class="card-link-text"> <h3>Contact Center</h3> <ul> <li>Contact Center Optimization</li> <li>Robotic Processing Automation and Intelligent Systems</li> <li>Knowledge Management</li> </ul> </div>  </a> <a href="/coe/customer-experience.html" class="card-link coe-cx-link"> <div class="centers-graphic"></div> <div class="card-link-text"> <h3>Customer Experience</h3> <ul> <li>Customer Experience Strategy</li> <li>Agency Service Delivery Model</li> <li>Application of Innovative Design Methods</li> </ul> </div>  </a> <a href="/coe/data-analytics.html" class="card-link coe-da-link"> <div class="centers-graphic"></div> <div class="card-link-text"> <h3>Data Analytics</h3> <ul> <li>Defining Meaningful Metrics</li> <li>Utilizing Admin Data to Inform Decision-making</li> <li>Embedding Mechanisms for Rapid Feedback and Analysis</li> </ul> </div>  </a> <a href="/coe/infrastructure-optimization.html" class="card-link coe-io-link"> <div class="centers-graphic"></div> <div class="card-link-text"> <h3>Infrastructure Optimization</h3> <ul> <li>Architecture Assessments</li> <li>Optimization Planning</li> <li>Network Consolidation</li> <li>Data Center Consolidation</li> <li>New Business Models e.g. Co-location</li> </ul> </div>  </a> </div>  </div>  </section>  <button onclick="btt()" id="btt"></button> </main> <footer class="usa-footer" role="contentinfo"> <div class="usa-footer-primary-section"> <div class="usa-grid"> <div class="usa-width-one-third"> <div class="footer-logo-links"> <a class="footer-logo media_link" href="https://coe.gsa.gov"> <img src="/img/coe-logomark.svg" alt="Centers of Excellence logo"> </a> <a class="footer-logo media_link" href="http://www.gsa.gov/"> <img src="/img/gsa-logo.svg" alt="GSA"> </a> <a class="footer-logo media_link" href="https://twitter.com/GSACoE/"> <img src="/img/social-icons/png/BlueTwitterIcon.png" alt="CoE Twitter handle"> </a> </div>  </div>  <nav class="usa-footer-nav footer-desktop usa-width-two-thirds" aria-label="Footer links"> <div class="usa-width-one-fourth"> <ul class="usa-unstyled-list usa-footer-primary-content"> <li><a href="https://www.gsa.gov/" target="_blank">GSA.gov</a></li> <li><a href="https://www.gsa.gov/etools-overview" target="_blank">GSA Web Tools</a></li> <li><a href="https://www.gsa.gov/tools/supply-procurement-etools/gsa-advantage" target="_blank">GSA Advantage!</a></li> </ul> </div>  <div class="usa-width-one-fourth"> <ul class="usa-unstyled-list usa-footer-primary-content"> <li><a href="https://www.gsa.gov/website-information/accessibility-aids" target="_blank">Accessibility</a></li> <li><a href="https://www.gsa.gov/about-us/organization/office-of-civil-rights/notification-and-federal-employee-antidiscrimination-and-retaliation-act-of-2002" target="_blank">EEO/No Fear Act</a></li> <li><a href="https://www.gsa.gov/reference/freedom-of-information-act-foia" target="_blank">FOIA</a></li> </ul> </div>  <div class="usa-width-one-fourth"> <ul class="usa-unstyled-list usa-footer-primary-content"> <li><a href="https://www.gsa.gov/website-information/linking-policy" target="_blank">Linking</a></li> <li><a href="https://www.gsa.gov/governmentwide-initiatives/gsas-open-government-initiatives" target="_blank">Open Government</a></li> <li><a href="https://www.gsa.gov/website-information/privacy-and-security-notice" target="_blank">Privacy & Security</a></li> </ul> </div>  <div class="usa-width-one-fourth"> <ul class="usa-unstyled-list usa-footer-primary-content"> <li><a href="https://www.data.gov/" target="_blank">Data.gov</a></li> <li><a href="https://www.usa.gov/" target="_blank">USA.gov</a></li> <li><a href="https://www.whitehouse.gov/" target="_blank">WhiteHouse.gov</a></li> </ul> </div>  </nav>  </div>  <div class="usa-grid"> <nav class="usa-accordion footer-mobile"> <button class="usa-accordion-button usa-nav-link" aria-expanded="false" aria-controls="extended-nav-section-footer"> <span>Site Menu</span> </button> <ul id="extended-nav-section-footer" class="usa-nav-submenu"> <li><a href="https://www.gsa.gov/" target="_blank">GSA.gov</a></li> <li><a href="https://www.gsa.gov/etools-overview" target="_blank">GSA Web Tools</a></li> <li><a href="https://www.gsa.gov/tools/supply-procurement-etools/gsa-advantage" target="_blank">GSA Advantage!</a></li> <li><a href="https://www.gsa.gov/website-information/accessibility-aids" target="_blank">Accessibility</a></li> <li><a href="https://www.gsa.gov/about-us/organization/office-of-civil-rights/notification-and-federal-employee-antidiscrimination-and-retaliation-act-of-2002" target="_blank">EEO/No Fear Act</a></li> <li><a href="https://www.gsa.gov/reference/freedom-of-information-act-foia" target="_blank">FOIA</a></li> <li><a href="https://www.gsa.gov/website-information/linking-policy" target="_blank">Linking</a></li> <li><a href="https://www.gsa.gov/governmentwide-initiatives/gsas-open-government-initiatives" target="_blank">Open Government</a></li> <li><a href="https://www.gsa.gov/website-information/privacy-and-security-notice" target="_blank">Privacy & Security</a></li> <li><a href="https://www.data.gov/" target="_blank">Data.gov</a></li> <li><a href="https://www.usa.gov/" target="_blank">USA.gov</a></li> <li><a href="https://www.whitehouse.gov/" target="_blank">WhiteHouse.gov</a></li> </ul> </nav> </div>  </div>  </footer> <script src="/node_modules/popper.js/dist/umd/popper.min.js"></script> <script src="/node_modules/tippy.js/umd/index.all.min.js"></script> <script src="/js/jquery.min.js"></script> <script src="/js/uswds.min.js"></script> <script src="/js/scripts.js"></script> </body> </html>

CINXE.COM

GSA - IT Modernization Centers of Excellence | The Centers of Excellence (CoE) are accelerating the modernization of IT infrastructure across government by leveraging private sector innovation and existing government services, and by centralizing best practices and expertise.