La Sécurité avancée sur votre appli Helix Fi

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Cependant, si vous souhaitez vraiment la d\u00e9sactiver, voici comment :\u003C\/p\u003E\u003Col class=\u0022steps\u0022\u003E\u003Cli\u003EAcc\u00e9dez \u00e0 la section \u003Cstrong\u003ECompte\u003C\/strong\u003E de l\u2019application Helix Fi par l\u2019ic\u00f4ne situ\u00e9 dans le coin sup\u00e9rieur gauche de l\u2019\u00e9cran de l\u2019onglet \u003Cstrong\u003EVue d\u2019ensemble\u003C\/strong\u003E et faites d\u00e9filer jusqu\u2019\u00e0 la rubrique \u003Cstrong\u003EPlus d\u2019options\u003C\/strong\u003E.\u003C\/li\u003E\u003Cli\u003ES\u00e9lectionnez \u003Cstrong\u003ES\u00e9curit\u00e9 avanc\u00e9e Helix Fi\u003C\/strong\u003E, choisissez \u003Cstrong\u003ED\u00e9sactiver\u003C\/strong\u003E ou \u003Cstrong\u003EActiver\u003C\/strong\u003E et suivez les instructions.\u003C\/li\u003E\u003C\/ol\u003E"}},{"@type":"Question","name":"Lorsqu\u2019une menace est d\u00e9tect\u00e9e, que dois-je faire?","acceptedAnswer":{"@type":"Answer","text":"\u003Col class=\u0022steps\u0022\u003E\u003Cli\u003ES\u00e9lectionnez l\u2019appareil pr\u00e9sentant une menace pour obtenir des renseignements sur le type de menace d\u00e9tect\u00e9e et sur la n\u00e9cessit\u00e9 d\u2019agir s\u2019il y a lieu.\u003C\/li\u003E\u003Cli\u003EAppuyez sur corriger le probl\u00e8me pour voir la solution propos\u00e9e.\u003C\/li\u003E\u003C\/ol\u003E\u003Cp\u003ESelon le type de menace, voici les solutions qui peuvent vous \u00eatre propos\u00e9es:\u003C\/p\u003E\u003Cul\u003E\u003Cli\u003ERed\u00e9marrer l\u2019appareil\u0026nbsp;\u003C\/li\u003E\u003Cli\u003EMettre l\u2019appareil en pause\u003C\/li\u003E\u003Cli\u003EMettre \u00e0 jour le logiciel de l\u2019appareil\u003C\/li\u003E\u003C\/ul\u003E"}},{"@type":"Question","name":"Comment puis-je autoriser l\u2019acc\u00e8s \u00e0 distance \u00e0 un appareil?","acceptedAnswer":{"@type":"Answer","text":"\u003Cp\u003EDans le cas d\u2019une menace de type acc\u00e8s non autoris\u00e9, vous avez la possibilit\u00e9 d\u2019accorder l\u2019acc\u00e8s \u00e0 distance \u00e0 des personnes ou des appareils en qui vous avez confiance.\u003C\/p\u003E\u003Col class=\u0022steps\u0022\u003E\u003Cli\u003EOuvrez la section Connexion de l\u2019application Helix Fi et s\u00e9lectionnez l\u2019appareil concern\u00e9\u003C\/li\u003E\u003Cli\u003EAcc\u00e9dez \u00e0 l\u2019historique des menaces de l\u2019appareil et g\u00e9rez les acc\u00e8s que vous souhaitez autoriser.\u003C\/li\u003E\u003C\/ol\u003E\u003Cp\u003EUne fois accord\u00e9, cet acc\u00e8s sera uniquement valide pour :\u003C\/p\u003E\u003Cul\u003E\u003Cli\u003E\u0026nbsp;L\u2019appareil en question\u003C\/li\u003E\u003Cli\u003E\u0026nbsp;Le port choisi en utilisant une adresse IP sp\u00e9cifique\u003C\/li\u003E\u003Cli\u003E\u0026nbsp;Une p\u00e9riode de 30 jours\u003C\/li\u003E\u003C\/ul\u003E"}}]}</script> <link rel="icon" href="/themes/custom/dxp_front/favicon.ico" type="image/vnd.microsoft.icon" /> <link rel="alternate" hreflang="en" 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<span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <path fill-rule="evenodd" clip-rule="evenodd" d="M5.35355 4.64645C5.15829 4.45118 4.84171 4.45118 4.64645 4.64645C4.45118 4.84171 4.45118 5.15829 4.64645 5.35355L11.2929 12L4.64645 18.6464C4.45118 18.8417 4.45118 19.1583 4.64645 19.3536C4.84171 19.5488 5.15829 19.5488 5.35355 19.3536L12 12.7071L18.6464 19.3536C18.8417 19.5488 19.1583 19.5488 19.3536 19.3536C19.5488 19.1583 19.5488 18.8417 19.3536 18.6464L12.7071 12L19.3536 5.35355C19.5488 5.15829 19.5488 4.84171 19.3536 4.64645C19.1583 4.45118 18.8417 4.45118 18.6464 4.64645L12 11.2929L5.35355 4.64645Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="p-3 py-md-4 px-md-5"> <div class="row"> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/internet" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > L’Internet par Vidéotron </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/internet/forfaits-internet-illimite" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Internet </a> </li> <li class="mb-2"> <a href="/internet/choisir-vitesse" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Quel forfait Internet choisir? </a> </li> <li class="mb-2"> <a href="/television/forfaits-sur-mesure" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Créez votre forfait </a> </li> <li class="mb-2"> <a href="/internet/forfaits-internet-illimite" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Rabais à vie : Internet GIGA à 70 $ </a> </li> <li class="mb-2"> <a href="/internet/forfaits-internet-illimite" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Crédit foudroyant de 100 $ </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/helix" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > L’écosystème Helix </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/helix/equipements" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Notre technologie Helix </a> </li> <li class="mb-2"> <a href="/pourquoi-choisir-videotron" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Pourquoi choisir Vidéotron? </a> </li> <li class="mb-2"> <a href="/internet/test-vitesse" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Test de vitesse </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/connexion" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Déjà client - Connexion </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="https://moncompte.videotron.com/forfaits" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Modifier mon forfait Internet </a> </li> <li class="mb-2"> <a href="https://moncompte.videotron.com/equipment/add" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Ajouter un relais Wi-Fi </a> </li> <li class="mb-2"> <a href="/soutien/internet" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Soutien Internet </a> </li> </ul> </div> </div> <div class="d-none d-lg-block"> <hr class="my-4" /> <div class="row"> <div class="col-md-6 mb-3 mb-md-0"> <a href="/internet/forfaits-internet-illimite" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/fil-vcom-nfou-giga-sp-fj-730x360-2310.webp?itok=FviXIRZk" alt="Helix duo internet tv" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> Internet GIGA à seulement 70 $/mois </span> <p class="small"> Pour un temps limité, profitez d’une baisse de prix sur le forfait Internet GIGA grâce à un rabais à vie de 7 $ par mois. </p> </div> </div> </a> </div> <div class="col-md-6 mb-3 mb-md-0"> <a href="/internet/forfaits-internet-illimite" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/FIL-VCOM-NOVFOU-CREDIT100-1072x1072-2310-FR-V2.webp?itok=dH4rYN_Q" alt="Crédit 100 dollars 730x360" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> Crédit foudroyant Internet de 100 $ </span> <p class="small"> Pour un temps limité, obtenez le Crédit foudroyant de 100 $ avec tout forfait Internet 500 ou GIGA, ou avec tout duo Appli Télé + Internet 500 ou GIGA. </p> </div> </div> </a> </div> </div> </div> </div> </div> </li> <li class=" nav-item bf-megamenu__nav-item js-bf-megamenu__nav-item position-static font-weight-bold " > <button class="nav-link js-bf-megamenu__nav-link d-flex align-items-center h-100" type="button" id="menuDropdown2" aria-expanded="false" aria-label="Toggle navigation" > <span class="mb-0">télé</span> <span class="bf-icon size-xsmall color-primary d-none d-lg-block ml-1" role="presentation" > <svg role="img" xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24" data-version="1.16.0" > <path stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" d="m6 10 6 6 6-6" /> </svg> </span> </button> <div class="bf-megamenu__panel js-bf-megamenu__panel" aria-labelledby="menuDropdown2" > <div class="bf-button-icon btn-close d-block m-2 m-md-4 m-lg-0 mr-lg-2 z-index-10 js-bf-megamenu__close"> <button type="button" class="bf-button-icon__inner" > <span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <path fill-rule="evenodd" clip-rule="evenodd" d="M5.35355 4.64645C5.15829 4.45118 4.84171 4.45118 4.64645 4.64645C4.45118 4.84171 4.45118 5.15829 4.64645 5.35355L11.2929 12L4.64645 18.6464C4.45118 18.8417 4.45118 19.1583 4.64645 19.3536C4.84171 19.5488 5.15829 19.5488 5.35355 19.3536L12 12.7071L18.6464 19.3536C18.8417 19.5488 19.1583 19.5488 19.3536 19.3536C19.5488 19.1583 19.5488 18.8417 19.3536 18.6464L12.7071 12L19.3536 5.35355C19.5488 5.15829 19.5488 4.84171 19.3536 4.64645C19.1583 4.45118 18.8417 4.45118 18.6464 4.64645L12 11.2929L5.35355 4.64645Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="p-3 py-md-4 px-md-5"> <div class="row"> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/television" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > La Télé par Vidéotron </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/television/forfaits-tele" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Télé </a> </li> <li class="mb-2"> <a href="/television/forfaits-tele/appli-helix-tv" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Appli Télé </a> </li> <li class="mb-2"> <a href="/television/forfaits-tele/sports" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Sports </a> </li> <li class="mb-2"> <a href="/television/forfaits-sur-mesure" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Créez votre forfait </a> </li> <li class="mb-2"> <a href="/television/forfaits-tele/offres" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Rabais à vie : Télé 10 choix Sports à 99 $ </a> </li> <li class="mb-2"> <a href="/television/forfaits-tele/offres" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Crédit foudroyant de 200 $ </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/helix" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > L’écosystème Helix </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/helix/equipements" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Notre technologie Helix </a> </li> <li class="mb-2"> <a href="/television/chaines-tele" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Nos chaînes télé </a> </li> <li class="mb-2"> <a href="/divertissement/illico-plus" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > illico+ </a> </li> <li class="mb-2"> <a href="/pourquoi-choisir-videotron" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Pourquoi choisir Vidéotron? </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/connexion" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Déjà client - Connexion </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="https://moncompte.videotron.com/forfaits/choix-chaines" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Changer mes chaînes </a> </li> <li class="mb-2"> <a href="https://moncompte.videotron.com/forfaits" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Modifier mon forfait Télé </a> </li> <li class="mb-2"> <a href="/soutien/television" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Soutien Télé </a> </li> </ul> </div> </div> <div class="d-none d-lg-block"> <hr class="my-4" /> <div class="row"> <div class="col-md-6 mb-3 mb-md-0"> <a href="/television/forfaits-tele/offres" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/fil-vcom-nf-duo-fj-730x360-2410.webp?itok=Z-0mbBrh" alt="Helix duo internet tv" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> Télé 10 choix Sports + Internet 500 à 99 $ </span> <p class="small"> Pour une durée limitée, profitez d’un généreux rabais à vie de 35 $/mois sur le forfait Télé 10 choix Sports et Populaires + Internet 500. </p> </div> </div> </a> </div> <div class="col-md-6 mb-3 mb-md-0"> <a href="/television/forfaits-tele/offres" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/FIL-VCOM-NOVFOU-CREDIT200-1027x650-2310-FR.webp?itok=gwQHrOdj" alt="Crédit 200 dollars éclair" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> Crédit foudroyant de 200 $ avec les forfaits Télé </span> <p class="small"> Pour un temps limité, obtenez un crédit de 200 $ à l’abonnement à l’un de nos forfaits Télé + Internet 500 ou GIGA. </p> </div> </div> </a> </div> </div> </div> </div> </div> </li> <li class=" nav-item bf-megamenu__nav-item js-bf-megamenu__nav-item position-static font-weight-bold " > <button class="nav-link js-bf-megamenu__nav-link d-flex align-items-center h-100" type="button" id="menuDropdown3" aria-expanded="false" aria-label="Toggle navigation" > <span class="mb-0">mobilité</span> <span class="bf-icon size-xsmall color-primary d-none d-lg-block ml-1" role="presentation" > <svg role="img" xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24" data-version="1.16.0" > <path stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" d="m6 10 6 6 6-6" /> </svg> </span> </button> <div class="bf-megamenu__panel js-bf-megamenu__panel" aria-labelledby="menuDropdown3" > <div class="bf-button-icon btn-close d-block m-2 m-md-4 m-lg-0 mr-lg-2 z-index-10 js-bf-megamenu__close"> <button type="button" class="bf-button-icon__inner" > <span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <path 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js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Mobile </a> </li> <li class="mb-2"> <a href="/mobilite/forfaits-cellulaire/apportez-votre-appareil" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Conservez votre appareil </a> </li> <li class="mb-2"> <a href="/mobilite/voyage" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits et options Voyage </a> </li> <li class="mb-2"> <a href="/mobilite/magasiner-budget" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Créez votre duo forfait + téléphone </a> </li> <li class="mb-2"> <a href="/mobilite/telephones-mobiles/apple" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > iPhone en baisse de prix </a> </li> <li class="mb-2"> <a href="/mobilite/telephones-mobiles/samsung/galaxy-s24" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Samsung S24 à 0 $/mois </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/mobilite/telephones-mobiles" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Téléphones mobiles </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/mobilite/telephones-mobiles" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Toutes les marques </a> </li> <li class="mb-2"> <a href="/mobilite/telephones-mobiles/apple" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > • Apple </a> </li> <li class="mb-2"> <a href="/mobilite/telephones-mobiles/samsung" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > • Samsung </a> </li> <li class="mb-2"> <a href="/mobilite/telephones-mobiles/google" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > • Google </a> </li> <li class="mb-2"> <a href="/mobilite/cellulaires-usages" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Téléphones reconditionnés certifiés </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/connexion" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Déjà client - Connexion </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/mobilite/changer-telephone" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Changer mon téléphone </a> </li> <li class="mb-2"> <a href="/client/residentiel/blocs/gerer.action" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Ajouter un Bloc de données </a> </li> <li class="mb-2"> <a href="/mobilite/couverture-reseau-mobile" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Voir la couverture réseau </a> </li> <li class="mb-2"> <a href="/soutien/mobilite" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Soutien Mobilité </a> </li> </ul> </div> </div> <div class="d-none d-lg-block"> <hr class="my-4" /> <div class="row"> <div class="col-md-6 mb-3 mb-md-0"> <a href="/mobilite/telephones-mobiles/apple/iphone-16" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/tmo-vcom-nf-iphone16-fj-730x360-2410-fr.webp?itok=bqVI4ZFH" alt="iPhone 16" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> iPhone 16 à 0 $/mois </span> <p class="small"> Pour quelques jours seulement, obtenez un iPhone 16 de 128 Go à 0 $/mois et un Crédit foudroyant de 100 $, avec certains forfaits de 24 mois, le Crédit retour et le Crédit d’échange. </p> </div> </div> </a> </div> <div class="col-md-6 mb-3 mb-md-0"> <a href="/mobilite/telephones-mobiles" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" 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href="/soutien/applications">Applications</a> </li> <li class="breadcrumb-item"> <a href="/soutien/applications/mobile">Mobile</a> </li> <li class="breadcrumb-item"> <a href="/soutien/applications/mobile/helix-fi">Helix Fi</a> </li> <li class="breadcrumb-item active" aria-current="page"> Sécurité avancée Helix Fi </li> </ol> </nav> <div class="row pt-3 pt-md-6"> <div class="col-12 col-md-8"> <h1 class="mb-2">La Sécurité avancée Helix Fi</h1> <p class="h5"><div class="field-rich-text-block"><p>Apprenez à gérer la Sécurité avancée Helix Fi qui contribue grandement à rehausser la sécurité de votre réseau Helix Internet. Voici comment.</p></div></p> <div class="d-flex flex-column flex-md-row"> </div> </div> </div> </div> </section> </div> <div class="container-fluid"> <div data-drupal-messages-fallback class="hidden"></div> </div> </div> <div class="" id="main">  <section id="content" class=""> <div class="content-wrapper "> <div id="content-area"> <div class="region region-content"> <div id="block-dxp-front-content" data-block-plugin-id="system_main_block" class="block block-system block-system-main-block"> <article class="entity--type-node node node--type-article node--view-mode-full"> <div class="content"> <div data-theme="videotron" class="layout layout--twocol-67-33 sticky-nav-container pb-section"> <div class="container-fluid"> <div class="row"> <div class="col-lg-8 layout__region layout__region--first pt-section mb-3 mb-md-0"> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id="comment-la-securite-avancee-vous-protege-t-elle"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"> <div data-entity-type="media" data-entity-uuid="76bebd62-d76b-484b-8aca-246e102ed272" data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-embed-display-settings="[]" data-langcode="fr" class="embedded-entity"><article class="media--type-image media--view-mode-embedded"> <div class="field field--name-image field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/cropped_small/public/image/Securite%20Bienveillant_0_0.webp?itok=nIvp0Pbz 1x" media="(max-width: 767px)" type="image/webp" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_medium/public/image/Securite%20Bienveillant_0_0.webp?itok=Q9OX7JDf 1x" media="all and (min-width: 768px) and (max-width: 1199px)" type="image/webp" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_large/public/image/Securite%20Bienveillant_0_0.webp?itok=8g3w9661 1x" media="all and (min-width: 1200px)" type="image/webp" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_small/public/image/Securite%20Bienveillant_0_0.png?itok=nIvp0Pbz 1x" media="(max-width: 767px)" type="image/png" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_medium/public/image/Securite%20Bienveillant_0_0.png?itok=Q9OX7JDf 1x" media="all and (min-width: 768px) and (max-width: 1199px)" type="image/png" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_large/public/image/Securite%20Bienveillant_0_0.png?itok=8g3w9661 1x" media="all and (min-width: 1200px)" type="image/png" width="72" height="72"> <img loading="lazy" media_id="12836" src="/sites/default/files/styles/cropped_small/public/image/Securite%20Bienveillant_0_0.png?itok=nIvp0Pbz" width="72" height="72" alt="securite picto" class="img-fluid"> </picture> </div> </article> </div> <h2 class="mt-1 mb-1">Comment la Sécurité avancée vous protège-t-elle?</h2><p>La Sécurité avancée vous protège contre les sites malicieux, surveille l’activité de vos appareils en temps réel, vous avertit en cas d’activités suspectes pouvant compromettre votre réseau et vous permet de suspendre à distance l’accès Internet aux appareils inconnus.</p><p>La Sécurité avancée est incluse dans votre forfait Helix Internet. Pour en profiter, il vous suffit de l’activer à partir de l’appli Helix Fi!</p></div></div> </div> </div> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><div class="information-item mb-3 p-4 d-flex align-items-center"><div class="flex-start"> </div><div class="information-body">Vous n’avez encore jamais utilisé l’appli Helix Fi? Voyez <a href="/soutien/applications/mobile/helix-fi#comment-telecharger-lapplication-helix-fi">comment la télécharger et vous y connecter</a>.</div></div><h3>Exemple concret de protection</h3><p>Lorsqu’une menace est interceptée par la Sécurité avancée, celle-ci est automatiquement bloquée et une <a href="/soutien/applications/mobile/helix-fi/securite#notifications-en-temps-reel">notification</a> vous est envoyée (si cette fonction est activée). Les détails sont alors ajoutés dans le tableau de bord de la Sécurité avancée, dans la section <strong>Compte</strong> de l’application Helix Fi.</p><p>Par exemple, si un pirate informatique parvient à utiliser votre caméra de surveillance connectée au Wi-Fi pour accéder à vos données personnelles, la Sécurité avancée détectera l’activité anormale de la caméra, mettra son accès au Wi-Fi en pause et vous avertira par notification.</p><div class="warning-item"><p class="alert-danger color--dark p-2 pl-3 pr-3"><span class="font-weight-medium">Important : </span>La fonction Sécurité avancée ne remplace pas un logiciel antivirus.</p></div></div></div> </div> </div> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id="activer-la-fonction-securite-avancee"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><div class="mt-5"> <div data-entity-type="media" data-entity-uuid="ee6bf8bf-9bdc-4369-aafb-f5bc0db82dfe" data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-embed-display-settings="[]" data-langcode="fr" class="embedded-entity"><article class="media--type-svg-image media--view-mode-embedded"> <div class="field field--name-image field--type-image field--label-visually_hidden"> <div class="field__label visually-hidden">Image</div> <div class="field__item"> <img src="/sites/default/files/2021-10/Outline_2_1.svg" alt="check" loading="lazy" class="img-fluid"> </div> </div> </article> </div> <h2 class="mt-1 mb-1">Activer la fonction Sécurité avancée</h2></div><ol class="steps"><li>Dans la section <strong>Domicile </strong>de l’appli Helix Fi, appuyez sur la tuile <strong>Sécurité avancée</strong>.</li><li>Suivez les instructions.</li></ol><p>Une fois les étapes terminées, une vignette dans la section Domicile vous indiquera que la Sécurité avancée est activée.</p><div class="warning-item"><p class="alert-danger color--dark p-2 pl-3 pr-3"><strong>Attention :</strong> L’utilisation d’une fonctionnalité de type réseau privé virtuel (VPN) peut compromettre le bon fonctionnement de la fonction Sécurité avancée Helix Fi. <a href="/soutien/applications/mobile/helix-fi#lapplication-helix-fi-et-les-vpn" data-entity-type="node" data-entity-uuid="b1c2b81f-df4b-4d90-a9de-a7ad78d707f0" data-entity-substitution="canonical" title="Application Helix Fi">Plus de détails</a>.</p></div></div></div> </div> </div> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id="menaces-controlees-par-la-securite-avancee"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><div class="mt-5"> <div data-entity-type="media" data-entity-uuid="278a3e1c-3a22-447a-8f12-99e21e193f72" data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-embed-display-settings="[]" data-langcode="fr" class="embedded-entity"><article class="media--type-image media--view-mode-embedded"> <div class="field field--name-image field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/cropped_small/public/image/surveillance.webp?itok=dphplhVR 1x" media="(max-width: 767px)" type="image/webp" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_medium/public/image/surveillance.webp?itok=5iWb4MUY 1x" media="all and (min-width: 768px) and (max-width: 1199px)" type="image/webp" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_large/public/image/surveillance.webp?itok=326VNcRF 1x" media="all and (min-width: 1200px)" type="image/webp" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_small/public/image/surveillance.png?itok=dphplhVR 1x" media="(max-width: 767px)" type="image/png" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_medium/public/image/surveillance.png?itok=5iWb4MUY 1x" media="all and (min-width: 768px) and (max-width: 1199px)" type="image/png" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_large/public/image/surveillance.png?itok=326VNcRF 1x" media="all and (min-width: 1200px)" type="image/png" width="72" height="72"> <img loading="lazy" media_id="48569" src="/sites/default/files/styles/cropped_small/public/image/surveillance.png?itok=dphplhVR" width="72" height="72" alt="Surveillance" class="img-fluid"> </picture> </div> </article> </div> <h2 class="mt-1 mb-1">Quelles sont les menaces contrôlées par la Sécurité avancée?</h2></div></div></div> </div> </div> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><p>La fonction Sécurité avancée s’attaque à cinq types de menaces :</p> <ul> <li><strong>Visite d’un site suspect</strong> : Un appareil connecté à votre réseau consulte un site Web potentiellement dangereux pouvant contenir des logiciels malveillants ou des logiciels-espions, par exemple.</li> <li><strong>Accès non autorisé</strong> : Un appareil externe tente d’accéder aux appareils connectés à votre réseau.</li> <li><strong>Réputation d’adresse IP</strong> : Un appareil externe provenant d’une source reconnue comme malveillante essaie d’accéder aux appareils connectés à votre réseau.</li> <li><strong>Attaque ciblée du réseau</strong> : Un appareil de votre réseau a été compromis et infecté par un virus ou un logiciel malveillant.</li> <li><strong>Activité suspecte</strong> : Un appareil s’écarte de son comportement normal. Par exemple, il communique avec une adresse IP avec laquelle il n’interagit pas normalement.</li> </ul></div></div> </div> </div> <div data-block-plugin-id="inline_block:good_to_know" class="block block-layout-builder block-inline-blockgood-to-know my-4" id="no-anchor-551223353"> <div class="p-4 bf-good-to-know bf-good-to-know--bg-underground" > <div class="mb-2 mb-md-0 mr-4"> <span class="bf-icon size-large color-primary" role="presentation" > <svg role="img" width="72" height="72" viewBox="0 0 72 72" fill="none" xmlns="http://www.w3.org/2000/svg" > <path d="M38.3533 50.0696C36.8512 50.0696 36.9513 49.2685 36.9513 48.4674C36.9513 45.7636 37.5522 43.0598 38.7538 40.5564C38.854 40.2559 39.2545 39.555 38.9541 39.4548C38.3533 39.555 37.8526 39.8554 37.452 40.2559C35.9499 41.3575 35.249 41.2573 33.9472 40.2559L32.8456 39.4548C32.6453 39.4548 32.4451 39.555 32.4451 39.7553C32.4451 39.8554 32.4451 39.8554 32.4451 39.9555C33.5466 42.3589 34.1474 44.9625 34.2476 47.5661C34.2476 47.9667 34.2476 48.3672 34.2476 48.7678C34.2476 49.3686 33.6467 49.8693 33.0459 49.8693H32.9458" stroke="currentColor" stroke-linecap="round" stroke-linejoin="bevel" /> <path d="M18.8261 45.1627L13.0181 49.7691" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M20.2281 17.8248L14.1196 13.5188" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M51.071 17.5244L56.9793 12.918" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M35.95 12.7177V5.30737" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M15.4214 31.6439H8.21143" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M63.9888 31.6439H56.7788" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M52.7734 45.1627L58.5815 49.7691" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M29.0403 59.2823L42.8595 55.8776" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M29.8416 62.7872L42.9598 59.5828" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M31.4436 64.8902C32.2447 65.8916 33.3462 66.5925 34.6481 66.893H37.3518C38.5535 66.5925 39.655 65.8916 40.356 64.79" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> <path d="M28.6398 51.772C28.2392 48.3672 26.4367 45.6635 24.2336 43.16C16.3227 34.2476 20.7288 20.0279 32.1446 17.224C42.1585 14.8206 51.6718 22.3311 51.6718 32.9458C51.872 37.2518 49.8693 41.0571 46.6648 44.2615C44.8623 45.9639 43.7608 48.2671 43.5605 50.6704C43.5605 51.4715 42.9597 52.0724 42.2587 52.1725C38.2531 53.1739 34.1474 54.1753 30.1419 55.2768" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" /> </svg> </span> </div> <div> <p class="mb-0"> <strong> Bon à savoir </strong> </p> <div> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><div class="field-rich-text-block">La Sécurité avancée s’optimise en continu selon les comportements de votre réseau pour mieux détecter les actions suspectes.</div></div> </div> </div> </div> </div> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id="notifications-en-temps-reel"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"><div class="mt-5"> <div data-entity-type="media" data-entity-uuid="4192feb6-6d63-49b1-ba45-1a1b3e68f2a5" data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-embed-display-settings="[]" data-langcode="fr" class="embedded-entity"><article class="media--type-image media--view-mode-embedded"> <div class="field field--name-image field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/cropped_small/public/image/mobile-protection_0.webp?itok=eFrTCmRD 1x" media="(max-width: 767px)" type="image/webp" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_medium/public/image/mobile-protection_0.webp?itok=g_nBwmQ7 1x" media="all and (min-width: 768px) and (max-width: 1199px)" type="image/webp" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_large/public/image/mobile-protection_0.webp?itok=xpiFkUNY 1x" media="all and (min-width: 1200px)" type="image/webp" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_small/public/image/mobile-protection_0.png?itok=eFrTCmRD 1x" media="(max-width: 767px)" type="image/png" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_medium/public/image/mobile-protection_0.png?itok=g_nBwmQ7 1x" media="all and (min-width: 768px) and (max-width: 1199px)" type="image/png" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_large/public/image/mobile-protection_0.png?itok=xpiFkUNY 1x" media="all and (min-width: 1200px)" type="image/png" width="72" height="72"> <img loading="lazy" media_id="47126" src="/sites/default/files/styles/cropped_small/public/image/mobile-protection_0.png?itok=eFrTCmRD" width="72" height="72" alt="icone mobile protection" class="img-fluid"> </picture> </div> </article> </div> <h2 class="mt-1 mb-1">Notifications en temps réel</h2></div><p>Lorsqu’une menace est détectée, la fonction Sécurité avancée la bloque automatiquement et vous envoie une notification pour vous avertir et vous proposer des conseils permettant de corriger la situation.</p><h3>Activer les notifications</h3><ol class="steps"><li>Accédez à la section <strong>Compte</strong> par l’icône située en bas à droite de l’écran.</li><li>Dans la section <strong>Notifications</strong>, appuyez sur <strong>Préférences de notification</strong>.</li><li>Un message s’affiche si les notifications sont bloquées dans les paramètres de votre appareil. Appuyez sur <strong>Mettre à jour</strong>, puis autorisez toutes les notifications de Helix Fi.</li><li>Sélectionnez les types de notifications que vous aimeriez recevoir.</li></ol><h3>Fréquence des notifications</h3><p>La fréquence des alertes dépend de votre utilisation et du nombre d’objets connectés à votre réseau. Vous pourriez ne recevoir aucune alerte pendant plusieurs jours, ou plusieurs alertes dans une journée. Chaque notification vous permet d’agir de manière préventive.</p><h3>Un tableau de bord pour regrouper les alertes</h3><p>Le tableau de bord de la Sécurité avancée est accessible dans la section Compte de l’application Helix Fi, sous <strong>Centre de notification</strong>. Il vous donne un portrait détaillé des menaces détectées sur vos appareils lors des 14 derniers jours et vous indique la nécessité d’agir ou non.</p></div></div> </div> </div> <div data-block-plugin-id="inline_block:accordion_block" class="block block-layout-builder block-inline-blockaccordion-block" id="questions-frequentes"> <div class="" > <div class="mb-4" data-animate-row=""> <h2 class="mb-0" data-animate>Questions fréquentes sur la Sécurité avancée</h2> </div> <div id="acc-" class="accordion-rounded" data-animate> <div class="card accordion-item--arrow-down js-scroll-coercion-fix border-bottom--0" data-gtm= data-animate> <button class="vui--style-reset p-0 color--dark" data-toggle="collapse" data-target="#collapsequestion41406-0" aria-expanded="false" aria-controls="collapsequestion41406-0" > <div class="card-header border-0 d-flex justify-content-between align-items-center bg--none" id="headingquestion41406-0"> <h3 class="m-0 py-1 text-left lh-3 font-weight-normal">Pourquoi dois-je avoir un antivirus en plus de la Sécurité avancée?</h3> <i class="icon icon-arrow-to-bottom border-color--dark ml-3 p-1"></i> </div> </button> <div id="collapsequestion41406-0" class="collapse " aria-labelledby="headingquestion41406-0" data-parent="#acc-" > <div class="card-body pt-0 pb-2"> <p><div class="field-rich-text-block"><p>Il est important de combiner les deux, car le logiciel antivirus s’occupe en plus d’inspecter le contenu des communications, de détecter les virus intégrés à des courriels et des sources fiables, et de supprimer les virus trouvés.</p></div></p> </div> </div> </div> <div class="card accordion-item--arrow-down js-scroll-coercion-fix border-bottom--0" data-gtm= data-animate> <button class="vui--style-reset p-0 color--dark" data-toggle="collapse" data-target="#collapsequestion41406-1" aria-expanded="false" aria-controls="collapsequestion41406-1" > <div class="card-header border-0 d-flex justify-content-between align-items-center bg--none" id="headingquestion41406-1"> <h3 class="m-0 py-1 text-left lh-3 font-weight-normal">Comment puis-je désactiver la Sécurité avancée?</h3> <i class="icon icon-arrow-to-bottom border-color--dark ml-3 p-1"></i> </div> </button> <div id="collapsequestion41406-1" class="collapse " aria-labelledby="headingquestion41406-1" data-parent="#acc-" > <div class="card-body pt-0 pb-2"> <p><div class="field-rich-text-block"><p>Il n’est pas recommandé de désactiver la Sécurité avancée, car vous perdrez la protection sur tous vos appareils et cesserez de recevoir les notifications de menaces détectées. Cependant, si vous souhaitez vraiment la désactiver, voici comment :</p><ol class="steps"><li>Accédez à la section <strong>Compte</strong> de l’application Helix Fi par l’icône situé dans le coin supérieur gauche de l’écran de l’onglet <strong>Vue d’ensemble</strong> et faites défiler jusqu’à la rubrique <strong>Plus d’options</strong>.</li><li>Sélectionnez <strong>Sécurité avancée Helix Fi</strong>, choisissez <strong>Désactiver</strong> ou <strong>Activer</strong> et suivez les instructions.</li></ol></div></p> </div> </div> </div> <div class="card accordion-item--arrow-down js-scroll-coercion-fix border-bottom--0" data-gtm= data-animate> <button class="vui--style-reset p-0 color--dark" data-toggle="collapse" data-target="#collapsequestion41406-2" aria-expanded="false" aria-controls="collapsequestion41406-2" > <div class="card-header border-0 d-flex justify-content-between align-items-center bg--none" id="headingquestion41406-2"> <h3 class="m-0 py-1 text-left lh-3 font-weight-normal">Lorsqu’une menace est détectée, que dois-je faire?</h3> <i class="icon icon-arrow-to-bottom border-color--dark ml-3 p-1"></i> </div> </button> <div id="collapsequestion41406-2" class="collapse " aria-labelledby="headingquestion41406-2" data-parent="#acc-" > <div class="card-body pt-0 pb-2"> <p><div class="field-rich-text-block"><ol class="steps"><li>Sélectionnez l’appareil présentant une menace pour obtenir des renseignements sur le type de menace détectée et sur la nécessité d’agir s’il y a lieu.</li><li>Appuyez sur corriger le problème pour voir la solution proposée.</li></ol><p>Selon le type de menace, voici les solutions qui peuvent vous être proposées:</p><ul><li>Redémarrer l’appareil </li><li>Mettre l’appareil en pause</li><li>Mettre à jour le logiciel de l’appareil</li></ul></div></p> </div> </div> </div> <div class="card accordion-item--arrow-down js-scroll-coercion-fix " data-gtm= data-animate> <button class="vui--style-reset p-0 color--dark" data-toggle="collapse" data-target="#collapsequestion41406-3" aria-expanded="false" aria-controls="collapsequestion41406-3" > <div class="card-header border-0 d-flex justify-content-between align-items-center bg--none" id="headingquestion41406-3"> <h3 class="m-0 py-1 text-left lh-3 font-weight-normal">Comment puis-je autoriser l’accès à distance à un appareil?</h3> <i class="icon icon-arrow-to-bottom border-color--dark ml-3 p-1"></i> </div> </button> <div id="collapsequestion41406-3" class="collapse " aria-labelledby="headingquestion41406-3" data-parent="#acc-" > <div class="card-body pt-0 pb-2"> <p><div class="field-rich-text-block"><p>Dans le cas d’une menace de type accès non autorisé, vous avez la possibilité d’accorder l’accès à distance à des personnes ou des appareils en qui vous avez confiance.</p><ol class="steps"><li>Ouvrez la section Connexion de l’application Helix Fi et sélectionnez l’appareil concerné</li><li>Accédez à l’historique des menaces de l’appareil et gérez les accès que vous souhaitez autoriser.</li></ol><p>Une fois accordé, cet accès sera uniquement valide pour :</p><ul><li> L’appareil en question</li><li> Le port choisi en utilisant une adresse IP spécifique</li><li> Une période de 30 jours</li></ul></div></p> </div> </div> </div> </div> </div> </div> </div> <div class="col-lg-3 layout__region layout__region--second layout__region--sidebar offset-lg-1"> <div class="dropdown w-100 d-lg-none sticky-top"> <button class="btn w-100 p-3 d-flex align-items-center border justify-content-between border--0 bg--light" type="button" id="dropdownMenuButtonScrollSpy" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false" > <span title="Comment la Sécurité avancée vous protège-t-elle?" class="dropdown__selected-text js-scrollspy-active-section-label m-0 h3">Comment la Sécurité avancée vous protège-t-elle?</span> <i class="icon icon-arrow-to-bottom border-color--dark ml-3 "></i> </button> <div class="dropdown-menu border-0 py-0" aria-labelledby="dropdownMenuButtonScrollSpy"> <a class="dropdown-item py-3 m-0 js-scrollspy-goto-animate " href="#comment-la-securite-avancee-vous-protege-t-elle">Comment la Sécurité avancée vous protège-t-elle? </a> <a class="dropdown-item py-3 m-0 js-scrollspy-goto-animate " href="#activer-la-fonction-securite-avancee">Activer la fonction Sécurité avancée </a> <a class="dropdown-item py-3 m-0 js-scrollspy-goto-animate " href="#menaces-controlees-par-la-securite-avancee">Menaces contrôlées par la Sécurité avancée </a> <a class="dropdown-item py-3 m-0 js-scrollspy-goto-animate " href="#notifications-en-temps-reel">Notifications en temps réel </a> <a class="dropdown-item py-3 m-0 js-scrollspy-goto-animate " href="#questions-frequentes">Questions fréquentes </a> </div> </div> <div id="sticky_nav" class="sticky-top pt-3"> <div class="list-group list-group--bullet-vertical "> <a class="list-group-item border-0 font-weight-normal js-scrollspy-link js-scrollspy-goto-animate scrollspy-item-comment-la-securite-avancee-vous-protege-t-elle active" href="#comment-la-securite-avancee-vous-protege-t-elle" >Comment la Sécurité avancée vous protège-t-elle?</a> <a class="list-group-item border-0 font-weight-normal js-scrollspy-link js-scrollspy-goto-animate scrollspy-item-activer-la-fonction-securite-avancee " href="#activer-la-fonction-securite-avancee" >Activer la fonction Sécurité avancée </a> <a class="list-group-item border-0 font-weight-normal js-scrollspy-link js-scrollspy-goto-animate scrollspy-item-menaces-controlees-par-la-securite-avancee " href="#menaces-controlees-par-la-securite-avancee" >Menaces contrôlées par la Sécurité avancée</a> <a class="list-group-item border-0 font-weight-normal js-scrollspy-link js-scrollspy-goto-animate scrollspy-item-notifications-en-temps-reel " href="#notifications-en-temps-reel" >Notifications en temps réel</a> <a class="list-group-item border-0 font-weight-normal js-scrollspy-link js-scrollspy-goto-animate 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